# 1CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 1CRM the right CRM solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131566/1CRM/reviews --- 1CRM 4.3 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 1CRM Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews JT Jennifer T AEMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “The ability to create invoices and streamline accounting procedures is great and I know I have only skimmed the surface of what this software can do. “ August 18, 2022 RG Ron G Managing partnerPrinting, 2 - 10 employeesUsed the software for: I used a free trial. “Any support questions are completely unanswered.“ January 12, 2024 JT Jennifer T AEMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “The ease of creating an invoice on the spot is great for vendor shows and immediate accounting needs.“ August 18, 2022 RG Ron G Managing partnerPrinting, 2 - 10 employeesUsed the software for: I used a free trial. “Easy to setup.“ January 12, 2024 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus B. Information Technology and Services Used the software for: 1-2 years ### "The best CRM solution we've found" August 25, 2015 5.0 We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. Pros Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support Cons Email marketing setup is quite complicated (though we are biased!) More documentation needed More integrations would be good Review Source Jacques G. Managing Director Telecommunications Used the software for: 1-2 years ### "Excellent business management app for the SMB segment" August 26, 2015 5.0 We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers Pros \- 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support Cons \- portal uses Joomla which we find quite old-fashion (would prefer Drupal) Review Source JG Julian G. Manager Computer Hardware Used the software for: 6-12 months ### "The transformation into 1CRM was really bad, support even worse." October 13, 2017 1.0 The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable. Pros The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails. Cons The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost. Review Source Larry T. Used the software for: 1-2 years ### "Beyond pure CRM!" September 17, 2015 5.0 I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system. Pros Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow & notifications capabilities provides excellent process control Review Source Xavier R. Program Development Used the software for: 1-2 years ### "Every new version, still better!" August 24, 2015 5.0 We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!). Pros Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access. Cons Accounting integration with other solutions. Review Source Paolo V. CEO Information Technology and Services Used the software for: 1-2 years ### "Not just a CRM" August 24, 2015 5.0 We haven't been just selling 1CRM for many years but we have also used it to manage our sales processes and customer care as well. We believe that there isn't a better way to sell a product than to use it yourself and this is what we have done. Pros It just does what it says on the tin. Cons If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available. Review Source RC Ronny C. Director of Marketing Staffing and Recruiting Used the software for: 1-2 years ### "Best CRM for Growing Businesses Hands Down!" September 17, 2015 5.0 I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own. 1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool. Pros Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost. Cons None that I can think of. The team at 1CRM seems to address issues before they even ever become problems. Review Source Mike D. Management Consulting Used the software for: 1-2 years ### "Modules are like a Swiss Army Knife for the Business" August 23, 2015 5.0 We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM. Pros The variety and power of the different modules included. Cons Browser access from phone and tablet is good and looking forward to mobile apps coming online/ Review Source Phoa D. Engineer Accounting Used the software for: 6-12 months ### "1CRM software review " November 22, 2018 5.0 Pros Easy to use. Many function to input into system Cons Sometime for beginner it is hard to input enough info into system Review Source Garett L. Senior Executive Manager and Expert Problem Solver Information Technology and Services Used the software for: Less than 6 months ### "Fantastic End to End CRM" August 23, 2015 5.0 We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor Pros Easy to customize Intuitive Cost effective Great support Documentation and help files are extensive Lots of integration Review Source BC Bernardo C. Promotor de Eventos Entertainment Used the software for: Less than 6 months ### "La caña! " January 11, 2023 5.0 Una excelente experiencia, sin quejas, desde la primera vez quedé encantado con su forma de trabajarlo. Pros Un software altamente sencillo para sus aplicaciones múltiples. Todo lo que está bien en el mundo de CRM. Cons No tengo contras, ya que cumple todos los propósitos, intuitivo y fácil de aplicar. Review Source NE Nick E. Finance Financial Services Used the software for: Less than 6 months ### "A Good CRM for the Right Industry" April 1, 2019 3.0 Pros 1CRM is a very functional platform that offers a lot of additional features, such as order processing and (to some extent) project management. I could see how it would be a useful product for a small manfacturer or distributor. Cons From a technology-focused service business, 1CRM was not a workable solution for us. It is pretty clunky and not flexible enough to meet the needs required by our different workflows. For the project management aspect, this is also pretty clear--there is just not enough flexibility to meet the varied needs of the service industry. Review Source TW Terry W. Used the software for: ### "1CRM - Complete, cost effective and flexible CRM system" September 21, 2016 5.0 I looked at many CRM platforms for my small but rapidly growing business of 10 people. I opted to free trial three, of which one was 1CRM, I knew within the first day that this was the software my business needed. Instead of managing sales leads, orders, deliveries and employee project hours in different systems - I could do it all in one place. No more time wasted entering the same data over and over again. 1CRM was also the most cost effective platform, with each seat costing less than $30 per month - that was almost half the cost of the others with three times more functionality. Pros Flexibility, customization, easy to use Review Source DB Deborah B. Project Manager Insurance Used the software for: 1-2 years ### "Great value for the features" March 14, 2017 5.0 Great experiences with this application . Robust features. Pros Value for the money Review Source rR riadh R. batal Computer Hardware Used the software for: Less than 6 months ### "Small business management software" January 11, 2022 3.0 Pros It has everything marketers are looking for Cons Customer support is easy not fast May improve in the future become faster Review Source AI Alin I. PDG Used the software for: 1-2 years ### "An easy to use CRM when you are a beginner" October 3, 2018 4.0 Pros Easy to use and start with. The support is fast, very professional and the price for a monthly plan is fair according to the features they offer. Cons The UI can more modern and some updates they offer seems rushed. Also the fact that they don't have an android application yet . Review Source DK Don K. Real Estate Used the software for: ### "CRM Review" October 29, 2014 3.0 Pros Ease of use, responsiviness of vendor and customizaton opportunities. Cons Clunkiness, software problems and availability of customer service. Review Source John B. CEO Computer Software Used the software for: 2+ years ### "Simply the best CRM out there. Couldn't be happier. " September 21, 2016 5.0 Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost. Pros The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into. Cons I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow! Review Source RD Rushang D. Manager Marketing and Advertising Used the software for: 2+ years ### "Reasonable CRM software for small businesses" June 22, 2018 4.0 PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it. Pros Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation Cons I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this. Review Source mY marcus Y. Director Research and Development Computer Software Used the software for: 2+ years ### "Amazing support" October 24, 2017 5.0 Flexible, easy to use stable and excellent support. It is a well designed functional product with fantastic support Pros The support from the developers is unmatched in the market. It seems that they must monitor their email 24\*7. Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today. Review Source JG Julian G. Manager Computer Hardware Used the software for: 6-12 months ### "Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!" December 20, 2017 1.0 None. A net negative experience. Pros It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful. Cons We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!! Review Source RG Ron G. Managing partner Printing Used the software for: I used a free trial ### "Support is very bad" January 12, 2024 5.0 Pros Easy to use. Easy to setup. Easy to implement. Cons Any support questions are completely unanswered. Several days without a response. Absolutely no support. Review Source SB Sabrina B. Owner Management Consulting Used the software for: 1-2 years ### "Functional & Easy To Use" December 22, 2017 5.0 Very simple to use and the customer service representatives are very knowledgeable and helpful. Pros This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients. Cons The only negative I would say is there are some fields that I would like to be available inside the contacts. Review Source AJN Apple Jiene N. Administrative and Finance Assistant Used the software for: 6-12 months ### "Easy and loaded with features" January 10, 2018 5.0 Pros The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress. Cons Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication. Review Source OF Oliver F. CEO Computer Software Used the software for: 6-12 months ### "Reasonable CRM software for small businesses" July 9, 2018 3.0 Overall a decent product but could be narrowed down more to the crm functions for the best usage for customers. Pros A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution. Cons There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.