# Page 2 | 1CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 1CRM the right CRM solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131566/1CRM/reviews --- 1CRM 4.3 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of 1CRM ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Bruce A. CFO Food & Beverages Used the software for: Less than 6 months ### "Bruce from MADD Virgin Drinks" April 3, 2015 5.0 Pros 1CRM is an excellent product for any small to medium sized business. MADD Virgin Drinks is a premium line of alcohol free drinks, licensed under Mothers Against Drunk Driving, sold in the US and Canada, and 1CRM handles all of our CRM and Order Processing very well. The software is highly customizable so we have modified many of the edit and summary screens to add or delete fields or to change the headings to make them clearly understandable to everyone using the system. There are also a great many overall options and choices to make to tailor the software to our own individual requirements, without the need for expensive customization. We know exactly where all our orders are at any time. In the CRM we particularly like being able to tie emails to a variety of options such as a contact, a project that we are working on or a marketing effort. We use Quickbooks outside of 1CRM to complete our bookkeeping. We have not integrated the invoicing yet but will do so soon. The best part of all is that 1CRMOnCall hosts our installation and the cost of the whole system, software, hosting and support, is inexpensive. Cons Not much. Its an excellent product that needs little support. Customer Support is not immediate but then we are not paying for red hot support either. Review Source JR Jose R. President Management Consulting Used the software for: Less than 6 months ### "good CRM, includes all the basics with focus in marketing, sales and customer support." June 27, 2018 5.0 A good CRM that is worth trying. It will help your business get managed better. It's not about the CRM tool itself but about the processes behind. Pros All the functionalities expected into a CRM tool. Modules for Sales, Marketing and Customer service. Updates are not frequent but when done, make a good difference. Pricing is right about every other CRM. There's an on-premise option for free (but no support) that can help a small business to understand the basics. Cons Not downsides for this product. it pretty much delivers what's offered. the CRM features are very straight-forward and pricing is comparable to all other options in the market. Having an exposed API is available in the advance option (the one that pays the most). Review Source JC James C. CEO Management Consulting Used the software for: 1-2 years ### "1CRM is a great started CRM for a Service Company" April 4, 2018 4.0 The Free Version and the Paid Versions you get everything you need in a CRM Pros Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job. Cons Cons are more of a personal preference I feel like the module editor should be included in every plan. Review Source SM Suresh M. Business Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "CRM is more customisable" May 11, 2017 3.0 Pros We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs. Cons The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available Review Source TC Terry C. Product Manager Computer Software Used the software for: 6-12 months ### "Best bang for your buck" October 27, 2017 5.0 For the price you pay you might think you would get a less usable product but this is not the case. Same for customer service. You get the royal treatment for the peasant price! Pros Customer service is unparalleled. Willingness and ability to accomidate user requests is terrific...some function you wanted added? Just ask, 1CRM will likely have a solution for you quick. Low cost for all that you get. Review Source RG Ron G. Managing partner Printing Used the software for: I used a free trial ### "Support is very bad" January 12, 2024 5.0 Pros Easy to use. Easy to setup. Easy to implement. Cons Any support questions are completely unanswered. Several days without a response. Absolutely no support. Review Source AB Adrian B. Vice President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Quite good but test it carefully for your business flow" July 6, 2016 4.0 Pros Very good at producing the documents needed by an industrial vendor. Quotes to Sales Orders to Invoices to Packing Slips. Good built in product catalog. Cons Updates don't appear to be well tested. New problems show up on each update we have done. Does not support unit of measure (such as Each, Foot, Box, Spool, etc) except by modifying each item description. Review Source SC Shailesh C. Digital Marketing Computer Software Used the software for: 6-12 months ### "Best CRM for marketing autmation " December 29, 2018 4.0 Pros 1CRM has many features related to marketing automation, which help in capturing leads, send automated follow-up mails. Cons Missing of module designer feature in my Startup+ 1CRM plan which affect whole 1CRM functionality and features. Review Source JL Jose L. Administrator Retail Used the software for: 6-12 months ### "Excellent application, practical and useful" April 11, 2018 4.0 Pros Recommended for its simple platform and acceptable for many users. Recommended by me for small businesses Cons It is not customizable for the price you can not ask for more, but it is practical and simple for any user Review Source Anderson H. Web Designer Internet Used the software for: 6-12 months ### "null" August 3, 2015 4.0 Review Source JT Jennifer T. AE Marketing and Advertising Used the software for: I used a free trial ### "Great software for invoicing and billing; outstanding account management" August 18, 2022 5.0 I have used 1CRM only in the beginning stages. I am still working to utilize all the tools it has to offer. The ability to create invoices and streamline accounting procedures is great and I know I have only skimmed the surface of what this software can do. I look forward to exploring the inventory management and potentially sales forecasting tools. Pros The ability of the software to integrate multiple programs is great. The ease of creating an invoice on the spot is great for vendor shows and immediate accounting needs. Cons I haven't used the sales forecasting tools but think they would be very useful in the future. Looking forward to exploring that facet of the software. Review Source FR Frankie R. Used the software for: 2+ years ### "null" April 10, 2018 5.0 Review Source MW Michael W. Used the software for: 2+ years ### "null" September 11, 2017 5.0 Review Source AL Agustina L. Ux Food & Beverages Used the software for: I used a free trial ### "Ottimo !!!" February 1, 2023 5.0 Abbiamo sistemato leads che otteniamo da diverse funnels Pros Organizzare contatti duplicati che sempre è stato un problema Cons Non riuscire a condividere informazione Review Source RN Rekha N. Principal Solutions Architect Government Administration Used the software for: I used a free trial ### "CRM" April 18, 2018 3.0 Pros Lightweight CRM with basic functionalities Easy to use and manage Some elements of mobile computing enabled Cons Integration with customer Analytics is not very good Front end portal power would be added advantage Review Source h happyuser77 Used the software for: ### "excellent value" November 19, 2012 5.0 While we have not been using the application for very long, our entire team already agrees it is a very powerful tool. Info@hand is very user friendly, and provides an intuitive interface which is great for our "non-techie" team. The application is completely customizable and has allowed us to create a robust system that meets all of our users needs. Excellent value for our medium enterprise, best application we have deployed from a functional and value perspective. Review Source GA Gilbert A. General Manager Insurance Used the software for: Less than 6 months ### "1CRM helped my business" July 4, 2018 5.0 Pros The fact that I am able to view all correspondence with a client. From the very first email I send to a client to the last. If a new staff member starts, it is so easy for them to know the needs of a client and past transactions. Cons Look I wasn’t to happy with the dated look of the software. But ever since the new update I have been loving the Flex theme. Review Source ED Eduardo D. Telecommunications Used the software for: 2+ years ### "Great software that covers a lot of situations" June 27, 2018 5.0 Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear. Pros I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software. Cons Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software. Review Source VK Viveka K. Project Manager Computer Software Used the software for: Less than 6 months ### "1CRM for U" August 9, 2017 4.0 Overall is recommended for startups especially. Pros An open source.It is user friendly.Does not holds your data.Customize it for each client separately. Cons Being an open source , I experience little problem with support. I many a times feel requirement of Updates/development. Review Source HK Hristo K. General Manager Medical Practice Used the software for: Less than 6 months ### "Essential software if you want to build sustainable business." August 17, 2017 5.0 Pros Nice functionality. Easy to learn how to use it. Convinient for multiple users. Easy to instal and maintain. Cons Could be more predictive. I wish it could be freeware. Could be more supportative. Linking with accounting is essential. Review Source JD Jacky D. Used the software for: ### "" September 3, 2013 4.0 I recently started using 1CRM Software Professional Edition, and it has already made my business much easier to manage. I have to tell you that 1CRM is way better than my previous solution! My staff is finding it much easier to use, which is huge because a CRM system is useless if they aren't contributing. It's also way more affordable, and I love the look of the themes. They are a much smaller business, so in all fairness, the Customer Support isn't quite as high, but overall I'm very happy with my decision! Review Source bJ bob J. Civil Engineering Used the software for: Less than 6 months ### "The best CRM solution !" January 24, 2016 4.0 We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor Pros The variety and power of the different modules included. Cons Browser access from phone and tablet is good and looking forward to mobile apps coming online. Review Source JM John M. Clinician, Workforce and EMR Specialist Medical Practice Used the software for: Less than 6 months ### "A lot of features and customizations are abundant but falls short" November 11, 2017 3.0 Pros I like that it offers full project which allows the user to add and customize features. It also has the MS word mail feature which is convenient. Cons very poor customer service with minimal support. Seems to take forever to get a response. They seemed overwhelmed with inquiries. Review Source FP Fred P. Used the software for: ### "Complete and flexible CRM at a great price" November 14, 2016 4.0 I have been using IAH then 1CRM for years and it proved to be a very cost-effective, powerful solution for my business. Quality is good but support is great! Pros Richness of features Customizations Cost Ability to run it on premises or as a service Cons Integration with 3rd party solutions (calendars...) could be easier and more robust Review Source O OldButCrafty Used the software for: ### "Huge Value for the Investment" November 29, 2012 4.0 When we found this System, we were amazed at the capabilities built into the System... far more features and functions... a true enterprise CRM for SMB for less than what you would pay for a copy of ACT! A bi-directional QuickBooks connector (for an added fee) and built-in Joomla connector to enable a self-service customer portal sealed the deal for us. 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