Who Uses This Software?

Small and mid-sized vacation rental property managers with 3+ properties looking to manage and increase bookings & drive revenues through offering unique guest services. Starts from $9/month all incl.


Average Ratings

65 Reviews
Value

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    The price is based on your number of properties per month.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vreasy
  • web.vreasy.com
  • Founded 2011
  • Spain

About Vreasy

Vreasy's all-in-one vacation rental property management system helps you manage and grow your business list on the major booking portals, including Airbnb, Booking.com, HomeAway and TripAdvisor, and keep your calendars always up to date. Take credit card payments and automatically produce professional owner reports. Our guest relationship system and e-concierge app Guidal earns you extra revenue and return bookings. Prices start at EUR 79 per month ALL INCLUSIVE. Free set up, training & support


Vreasy Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Vreasy Reviews Recently Reviewed!


I am extremely happy that we decided to use Vreasy as our property management system.

Mar 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The smart calendar view is fantastic - easy to use and to access guest details on the go. It is extremely easy to search for guests and see if they cancelled or not. I love the automated and manual guest messaging system and SMS reminders sent to my phone (would be good to get reminders of bookings made prior the reminder set up of for example 30 days for payment). I like the idea of payment through the software, but we use a cheaper banking method where we can use different bank accounts. I love the guidal and arrival form option for my guests, though it would be good to know some statistic on how many guests actually press the link. I like the idea of splendid services, though we do not use it, I don't think there is a set up for Australia? I love the full integration with booking.com, our main booking agent. I really do appreciate the customer support, it is very helpful to know that you answer my questions so efficiently (though I am on the other side of the world). I also love seeing new updates/designs being made on the software - it inspires me to use more features in Vreasy and to make improvements to my own business. Thank You!

Cons: - The loading time to set rates for all properties in the calendar view.

- Reports. I need to know future occupancy for our rate settings. I wish to have a detailed report and printable versions for all my owners. I am not very happy with the data export version, that just puts data into an excel spreadsheet and I end up having to design and change the report anyway. We take a percentage of the monthly income as a management fee. We also charge our owners a cleaning fee for each departure. I still calculate this manually, but we are hoping it can be added to future updates of Vreasy. A total monthly revenue report after all possible expenses would be much appreciated.

- The cleaner organization. I got more than one cleaner and they do not want to be signed up to Vreasy. One of them are, but she gets SMS reminders for ALL departures, when she only clean a few of them. Would be good to have a "departure cleanings" schedule where I can write my cleaners names and print it out for them/email it to them. I also would like a monthly overview of cleaning assignments to make sure all departures are organized.

- I need a "manager only" note section, to store private credit card details not to be seen by staff or owner.

- That the automated SMS system has limited characters and splits the SMS. Also that it is being sent from a different phone number than my own (confuses guests). I understand it is a free service, but I wouldn't mind paying money to get it right if possible

Overall: I run my business 24h from all different places so I need quick access to guest notes and booking details on the go from my phone or tablet. The smart calendar/reservation view and guest search system is great for this. I use the automated SMS service for payment and guest communication reminders. When I have done the task, I delete it from my phone messages so that I know exactly what still needs to be done (I saved contact number as "My Vreasy Agenda") - I feel in total control over my business and I don't need to be in front of a screen at all times feeling I might be missing something.

a great tool for customer service and extra revenue

Oct 12, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + time saver

+ customer oriented

+ ancillary revenue

Cons: already share with martin, andrei,anca,alberta,leonardo,marco,shane, and many others)!

MAIN:

import tel/mail automatically from arrival form.

create a tool to send easily and quickly mails to ALL (almost;) previous guests!

Overall: I suppose to be one the first italian users since early 2014.

My business is increased in these 3 years, and I've been using more and more Vreasy to improve costumer service, and generate ancillary revenues.

as a New Starter, in a New market, with no direct competitors, you can't win them all, but I've been always appreciating the will to improve and not give up

Vendor Response

by Vreasy on October 13, 2016

Hello Paolo,

Thanks for your review. It's been great working with you over the years and we are delighted that you have managed to grow your business with Vreasy.

Everyone here would like to thank you for your continued support and we can assure you that the features you need are a priority and our development team are working hard on them.

Feel free to contact us if you have any questions

Best Regards,
Vreasy

Vreasy is a game changer

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the email automation, upsales posibilities, guidal, easy to use interface

Cons: somethimes a bit slow (only while setting up email templates, not in daily use)

Overall: You can see very well that this software is developed by real property managers who have hands on experience in holiday rental, and guest service. Vreasy unites the ultimate combination of service and sales, all packed together in one amazing tool. The software is superb, but on the first place comes the quality of their customer service team. The support staff has been very helpful and very fast in her responses given, it made me feel very secure during the time of getting to know the features of Vreasy while on-boarding the program. Even after the on-boarding process of vreasy, the support continues to be of excellent quality, something which is very hard to find within online software services. Vreasy has endless possibilities, but the support team and account managers that are involved in this company, know exactly how to proportionate the information and tailer it towards the need of each client. I am so happy I took plenty of time for researching reviews on capterra thoroughly, and reading each and every single review about the many different kinds of Property Management Softwares that are spread around the web..... After trying different other Pms software with lacking in customer support, many bugs and no feeling of real support given... Vreasy is just a breath of fresh air.

Recommendations to other buyers: Great for small and medium sized property managers who really want a software that makes them stand out.

Vendor Response

by Vreasy on March 27, 2017

Hi Therese,

Thank you very much for taking the time to review Vreasy.

We're glad to hear that you're having a good experience with Vreasy and that our training has helped you get started quickly.

Our support and client success team are here to help as you continue.

Many thanks,
Jonathan at Vreasy

Excellent experience using Vreasy software

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Well structured. Intuitive

Cons: No complains

Overall: Since we started working with Vreasy I have to say that our experience has been really good. First of all the service and support was perfect. They set up our account and put a lot of time working taking us through the system. Rep was always available helping us with our questions and planning the work. Having the opportunity of complementing the accommodation we offer to our guests with the services was a good way to keep our customers loyal.

Regarding the product I can say that it is very intuitive and well structured. The support from Andrei and Ona was amazing. Thanks for that. I believe that the automatisation of tasks will be key in our relation with the guests and their experience during the trip.

I was visiting their office in Barcelona and I can say that you can breathe technology and very good working environment with a lot of nationalities working together.

Thank you for all you help!

Vendor Response

by Vreasy on February 10, 2017

Hi Jose,

Thank you for the review! Everyone was pleased to hear that they have been able to help.

We look forward to continuing working together, feel free to drop by the office anytime to see the features we're adding.

Thanks,
Vreasy

Very easy as it name says

Oct 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, being able to allow property owners to log in and see "whats going on" with their properties

Cons: Depends of a third party channel manager, no booking engine for my website

Overall: I´ve been working with Vreasy for about 1 month and a half now. My experience after leading the implementation of different PMS on other similar agencies is by far, the best.

There are still some things that needs to be polished, but they are open to listen to your needings and to make it work for you.

I want to mention that I have decided to keep on working with them, mainly because of their support service. Never before I´ve been supported this efficient, following my steps and giving me tips to improve my business.

All of the options this PMS gives you are easy to use, easy to understand and very visible for any kind of user. You can find yourselve customizing or setting it yourself in within days.

The only thing I miss is having their own channel manager implemented, so I can deal only with one provider. I have my own website and I would like to have the chance to put a booking engine that is connected directly to Vreasy and not through any other service.

If in the future they add this options to their producs they will be numer one. but until that comes, they have me on board, what they offer is really good for an affordable price.

I had so much luck by having Olga as account manager, I feel her very involved into my business and helps me doing better everytime.

Vendor Response

by Vreasy on October 21, 2016

Hi Ayoze,

Thanks for taking the time to review Vreasy. Great to hear that you're enjoying the product.

Our support team are always here to answer your questions and we have taken your suggestions onboard. Vreasy is continually growing and developing so we will update you with our new developments.

Thanks for continuing to use Vreasy.

Two and a half years down the line with Vreasy

Oct 16, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was introduced to Vreasy a little more than two and a half years ago when I was struggling to automate guest communication, in and intelligent way, via my Kigo paid service. Vreasy was like a breath of fresh air, suddenly, with only the minimum of initial set up, I had an automatic dedicated communication path to my guests. So simple, I get a reservation from one of the portals I use, Airbnb, Booking.com, Wimdu, Housetrip, FlipKey, HomeAway, ... and my guest receives a personalised message with a link to an online arrival form, which once completed gives me all the information I need to ensure we provide a stress free visit to our property. Furthermore, it allows me to gather all the information I need to comply with the draconian local legislation.

One automated message and a completed arrival form was suddenly saving me numerous manual interactions with my guests.

But even better it was earning me revenue by offering optional services and activities that paid me a commission without me doing anything.

Before Vreasy if a guest required airport pick up it involved numerous manual messages to explain prices, get arrival details, and assign the task with a transfer company.

With Vreasy, It's totally transparent to my staff and myself, without any interaction the first we know is when the transfer drive calls or sends us a whatsApp message to say the guest will be at our property in 20 minutes! On top of that we earn revenue in commission from the transfer company.

From the logistic point of view it has also automated almost everything, so cleaners are automatically assigned and laundry is collected and delivered at the right time.

One of my biggest timesavers must be the ability to control pricing across all the portals I use directly from with the Vreasy calendar. When I see I have an empty slot in a weeks time, all I need to do select the dates for the relevant property, in the Vreasy calendar, and apply the discount I want. the new price is instantly updated across all the portals without me having access one of them!

Vreasy certainly makes my like easy!

vreasy usage

Aug 25, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -cheap

-clear overview

-many communication options for the property manager

-fast costumer service, they always reply

Cons: sync with RU, doesnt work well, many many overbookings

Overall: Vreasy is cheap. the connection with channels is not always good. I like the lay out and functionality and especially the communication options

Recommendations to other buyers: -yes you are missing one essential feature that I would pay for and i think is very easy for you guys to develop: an accounting overview. Then I know what comes in and I can use it for my tax declaration and my income administration!

Vendor Response

by Vreasy on September 08, 2016

Hi,

Thank you for leaving a review. We're pleased to hear that you are enjoying using Vreasy and finding it useful for your business.

We have recently improved our connection with our channel partners, meaning faster connection, easier pushing of info and prices and the end of miscommunications or overbookings.

We're always looking to improve Vreasy so feel free to contact your account manager if you have any issues.

Thanks,
Vreasy

Great service, fantastic automation

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of setting up automation to my cleaners and renters that includes both text and email. Really great service support. I have compared it to many products over the last year and VReasy always comes out the winner.

Cons: Waiting for it to connect up to AirBnB pricing. The pricing dashboard isn't the best as you do have to click something for the pricing to come down. With a lot of properties that is a pain rather than an easy to see dashboard with pricing listed right there. Would love if it had a phone app for android to go with it. Still the ease of use and all the amenities and for the price, nothing comes close to how good VReasy is.

Overall: Covers everything I need. Saves me hours of work a day.

Our experience with Vreasy is wonderful!

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We choose the Vreasy software for several reasons.The software is fantastic, with lots of features, integrations and functionalities. They have a wonderful them, very responsive and available to help us. They are always improving the system and increasing the number of features.

And of course, the Vreasy software fit perfectly in our trademark Branding, making our life easier,, and all the communication or attention to the guest.

Finally, the software is very user friendly, intuitive and adaptive. We really appreciate the fact that we can adapt it to our Branding and we can modify it and according to what we want.

Overall: The software is fantastic, with lots of features, integrations and functionalities.

They have a wonderful them, very responsive and available to help us.

They are always improving the system and increasing the number of features.

Capterra loader

One of the best experiences, over the software itself, for their customer support!

Feb 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Vreasy has most functionalities required to manage the business of holidays rentals. The learning curve isn't that steep, considered all the features that are packed into the service.

What I found most outstanding anyway is their customer support, always ready to fullfill all the requirements you can throw at; rarely I met such a distinguished level of services!

Cons: I think one of the aspect that need more development is the reporting and accountancy: for instance would be nice to have detailed report for the property owners and an interface with the accountancy software to send the invoicing and payment data

Great customer service, great platform

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the calendar layout and the ease of which i can block off dates on multiple platforms with ease.

The customer service has been great from day one.

Cons: It would be good to have a mobile app for the platform as the mobile version of the site isnt the best.

the extra services that initially drew me in, like the services i can offer guests, are not available in my area, yet my fee remains the same.

The airbnb api integration is also not available in my area (Edinburgh, Scotland)

I use properly* to arrange my cleaners, its the platform that many use and they found the vreasy automation a little confusing when i initially set it up.

I would be good to see an integration with properly too.

overall a good service, could just use some tweaking

fantastic all in one solution for vacation rental managers

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. All the normal feats (calendar, integration with major channels, small analysis, very easy rate system, automated emails, etc)

2 True strength is it Guest relationship tools, such as a guide for the guest that is easy to create

3 Really fast response times and very helpful support team

Cons: I wish they would include a CRM, but they are always adding new feats and modules, so at some point, who knows.

Happy with this product and Vreasy team are very professional and offer excellent customer support

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We started using vreasy on one of our main accommodation block as a test trial in June 2017 and six months down the line it had helped our business to work in a more efficient was.

the calendar system and integration are easy to work with and we had very little trouble through the whole process.

every step is well explained and we could easily reach out to the Vreasy team at anytime.

the automation concept is great too.

Cons: We look forward that this software has more booking sites on board with the AIP system as this would help avoid including channel manager in the equation thus less complication.

the reporting system is a bit rudimentary , need to be more user friendly and detailed.

Vreasy is a great rental management software tool that saves me a lot of time.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Direct API integrations with the most importante portals, Guidal tool which provide guests with a tailor made holiday guide for the town they are staying, possibility to provide additional services (and generating addiitonal revenue because of that). Automated workflows, possiblity of staff management.

The customer support team is outstanding, the respond very quickly to any question you might have.

Cons: I can't think of anything. There is some additional functionality that I would like, but the Vreasy team is already working on that, so I am very happy :-)/

Overall: Reduction of human errors, time saving and related cost reduction, having the possibility to add more properties to my portfolio because of the software = more revenue.

Simple and efficient

Oct 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Vreasy is that kind of tool for which you wonder how you could go on if it did not exist.

I used it when I had only one property because it allowed me to make almost everything automatic:

- calendars sync on my many channels (airbnb, booking.com, homeaway, housetrip and others)

- automatic communication to my guests (emails to send information and forms to get information like arrival time and mode, services to propose... entirely customizable)

- price and availability of my apartments piloted from one place only

- integration with partners like rentivo (website & enquiries), vacaypay (online payments), rentals united (channel manager)...

[pros]

Vreasy is very flexible (highly customizable). They have an innovative economic model based on the owners maturity. They accompany you in this common objective, answer questions, give advices, and often get new ideas in order to help you grow better. For instance, they propose to share commission on services their partners providers sell to your guests.

I particularly appreciated their marketing audit, in order to improve my automated communication (emails & forms content and presentation)

Their BI reports is useful to keep a global view.

[cons]

As a young company, vreasy sometimes drop low priority projects that you hoped they could release... I guess this is the price to pay to keep on improving their core tools

Now that I own 2 apartments and begin to help other owners, I simply need vreasy everyday.

Perfect for Managing Multiple Holiday Lets and Offering That "Bit Extra"

Oct 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall very pleased with Vreasy. From the start they are a very professional outfit to deal with. I was talked through the software and what it can do for me over Skype before starting my free trial. Most of the setting up for the software was done for me by Vreasy over the course of a few calls on Skype. Once my basic goal of syncing calendars across multiple sites was accomplished we began work on offering my guests something more in the form of automatons and their guidebook "Guidal". Vreasy have exceptional customer service and appear to be a company always looking to improve. I can see no reason to stop using them and am overall very happy with the service offered and the experience I have had with them. Would definitely recommend!

Vendor Response

by Vreasy on October 17, 2016

Hi Scott,

Thanks for leaving a review.

Really pleased to hear that you're enjoying using Vreasy and that you're able to do more than you thought with Guidal and automations.

And you're right - we are always looking to improve, both our product and our service wherever possible. So, if you have any questions, suggestions, or things you'd like to see from us - just get in touch and we will do what we can.

Thanks again.
Vreasy

Exceptional

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The interface is great, the people I deal with are nice and efficient. The options they offer through their PMS are really helpful. A great way to have everything you need in one place.

Cons: It takes time and work to get everything ready to roll, it's not negative at all because their account manager is always here to help. I think it's because their solution is really deep and complete.

Great product great people

Apr 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integral solution to the business sector.

Cons: A bit more possibilities with paramatrization and automatizarion. They are doing it, but I would like to have it already.

Overall: We have been using vreasy for around six month. The best thing is that doesn't stop improving. And when something is required from them that is not on the standar they are very eager to give a solution or add it. I wont change to any other solution since, from everyother solution i checked the most complet of all was vreasy, and yet they are improving. An special 5 stars to our team manager :).

Recommendations to other buyers: A complete solution for any business that wants to deal with services around it.

I was trying to integrate Vreasy with a Website

Apr 01, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: The user interface is fantastic compared to other offers on the market. It's also a simple CRM besides bring a channel manager. If you're just considering using it as it is, it may be a good choice.

Cons: The costumer service regarding the technical side of the product is incredibly slow (minimum 48 hours response time, once we waited more than a week).

When I started integrating the website, the documentation site took literally minutes to load and crashed often. They've since published a new version that at least loads in an agreeable time.

The API is clearly in beta stage. The documentation is poor, there's not much care about keeping names consistent across objects. This coupled with the fact that it's so hard to get a hold of their tech team, makes using the API outside standard cases nightmarish.

I was really disappointed because the product showed a lot of promise in a space where API's are still little more than developer's dreams. Maybe if they improve costumer service and improve documentation I'd consider revisiting the product.

As it is at the moment i'd advise anyone considering doing anything custom with their API to just run for your lives and forget about it.

Best customer service!

Aug 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it's very easy to connect your properties to the channels you want

Cons: The automated messages work great but I would love to see a general inbox for all incoming messages.

Overall: Vreasy is a great software with a lot of functionalities. If there is anything I don't understand I just send an e-mail to the customer service and they help me very quick and very well.

Great Software!

Jun 14, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Features

- Price

- Customer support

Cons: - Can be slightly tricky to begin with

Overall: Vreasy was one of the many software I originally trailed out before choosing it. I actually came across the software through an online survey. The software was fairly easy enough to understand along with the layout. The tricky part for me came when I was looking to use the numerous functions that are available with the software. There are some fantastic features such as content sync, automation, guidal (web based app given to guests). These are just a few of the features that I have used and so far it has been great.

The original call from customer services was great, the walk through of the software all the way to the amazingly support team and my personal account manager have all been great to communicate with and were helpful/prompt in answering all my questions and requests!

I would recommend all to give this software a go if you are looking for a software, that seems to do it all!

Vreasy is a tool that greatly facilitates short-term renting.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vreasy is a tool that greatly facilitates short-term renting. Improves contact with the client and booking calendar. You can create booking surveys, automatic messages to guests, charge fees. Customer service works very efficiently and quickly.

Cons: There is no mobile application which is necessary at these times. There is also a lack of connection with some portals, such as Expedia.

Free online VR software with a community

Sep 18, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Summer 2013 Experience:

I use Vreasy to manage several rentals on 5 portals (Airbnb, 9flats, HomeAway, Wimdu, FlipKey). I chose them b/c they were referred by a friend and they're free - they create new revenue by letting owners provide services to guests (ie: airport pickup, fridge stocking, bikes, tours, tickets, etc) and they take a commission from that, so the software itself is free.

Pros:

100% Free,

Better experience for guests

Extra income by offering services to guests

The online host community of local owners to share contacts (repair, cleaning, laundry, etc) and pass referrals when we can't accommodate a request (I received a few free bookings this way) Good customer service

Cons:

New company so there are a few bugs.

Overall impression: 9.5/10

Keeps getting better as the owner community grows. I just got a free bookings handed to me this week b/c another owner couldn't take the request. Handles my needs (~7 properties on 5 portals) perfectly - calendar and guest communication are most important to me and they work great. The owners community and services are really helpful too, especially if you have an emergency. I can easily offer new services to my guests, which makes me look good and make more money ; ) Plus it's free!

One of the best decision we took!

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are using VReasy for a year now and it is simply the best decision we took!

It works really great and the support is amazing and really friendly.

I previously used Kigo and try many other solutions and this was a great move.

I definitely recommend.

Save time and work better and improve the monitoring of my day to day operations

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very useful and efficient tool to optimize management work, collect of information from guest or send information to guest or to your team, in a very original and professional way. If you want to work well but different, vreasy is highly recommendable. I can also develop other activities and selling more services which increase in a good way my company income and profit

Cons: Some option need to be developed.. more API connection, better reporting, hard to use with phone (better with tablet) but I can predict them a nice future as it is already a beautiful tool which can be only better..

Overall: save time, more efficient, better communication with guest , better monitoring..

It's really easy

Apr 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The possibilities

Overall: Vreasy is just great. The software has so much to offer. I'm not very handy if it comes to software and computers but the support team is so helpful and friendly that it's really easy to learn how to work with this software. BnB Assistant is renting out apartments, villa's and rooms and Vreasy fits us perfectly. I can highly recommend to start using this software.

The best channel Manager

Oct 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automatisation

Cons: Don't have stats, is not possible to see the apartments in a not linear calendar

Overall: For me at the beginning, it was a little bit difficult even though I've been working for more than a year before this with a similar program. But the customer support is excellent and makes a worth experience and product.

Vendor Response

by Vreasy on October 12, 2016

Hi Judit,

Thanks for leaving us a review. Hearing how our clients use Vreasy is a great experience for us!

We're glad you're enjoying Vreasy and our support team are proud to have been able to help you get started with the product.

Thank you for your comments about stats and a linear calendar - we've raised it with our developement department to see how we can improve our statistics and calendar view.

We'll keep you updated to all developments we make!

Best regards,
Vreasy

Vreasy, best PMS for small/medium House Management Comp.

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Definitely the price, great customization of the calendar regarding to the different channels sources in one place, it's great to spend less time on it and make it easy to manage. Smart automation process and configuration of it.

Cons: You can't cancel or change confirmation of the res. message from the system... it's terrible. Also, they don't have full integration with Airbnb and that make a huge problem with the communication to your guests, only e-mails...

Overall: Really good software, super cheap compared to other platforms on the market, but they're still in developing part, but I'm pretty sure that soon they will be in the top of the platform on the market.

Very positive. It started slowly but it gets faster and easy

Aug 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Calendar view is pretty clear and the fact that you can see all your property with the timeline and the breakdown with all the tasks and services.

Cons: It gets slow when you have many details on the Calendar view, also the markup process it's painful as you need to set it per season in a not user-friendly way

Vendor Response

by Vreasy on August 09, 2017

Hi Andrea,

Thank for your review.

We're pleased that you're having a positive experience with Vreasy.

Other clients have also provided feedback on our seasonal pricing system - you'll be pleased to hear that we are releasing on an updated and far more advanced solution very soon!

We'll send out updates in the coming weeks.

Thanks,
Vreasy

Great team, great product!

Aug 09, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automations, that allow a corporate touch with guests, making them feel much more at easy and happy, and also making our life so much easier not having to do everything manually.

Cons: It does take quite some work to setup, but is not really a proble since supports not only help on questions but they help live (trough skype) with any configuration details we may need!

Overall: I am owner and CEO of Welovetohost, a VR company in Portugal, previously to try VREasy I used Kigo and Lodgify, and was not happy with many functionalities, but specially with theys lack of support and improvement. With VREasy automations my life is much easier now!

Amazing software!

May 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using this software for more than 3 years, it's been amazing working with their team!

With Vreasy, everything is syncronized, and easy to manage, all pur properties are conntect to all our portals with no problems.

The customer service is amazing, they're always there for you and all the explanations are clear ans smooth.

Also the concierge part is wonderful, all is automated, you can easily organize car transfers, private tours, private chefs, bike rentals...without doing anything, the system sends automatic email to the guests, and it can manage all the payments!

Working with Vreasy has been an incredible experience.

Vendor Response

by Vreasy on May 27, 2016

Hi Veronika,

Thank you for taking the time to leave us a review. We're glad that Vreasy is able to make your life easier and add to your business.

We're going to be adding to our concierge feature, as well as our software soon, so there will more good news and ways to delight your guests.

We look forward to many more years working together!

Vreasy makes hosting life easier

Oct 08, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using Vreasy for more than two years and I've found the Web-based, property management system to be a huge help in scheduling and coordinating with guests. Vreasy has helped ensure that I get all necessary information out to guests in a timely manner. This has helped reduce the time that I would otherwise have spent on coordinating basic details with guests and, more importantly, served as the medium that has enabled seamless, reliable, two-way communication. This has helped provide a positive overall experience for guests -- from the moment of booking until even after their stay is complete. Vreasy's staff also has been terrific in responding to all of my questions, comments, etc. They are among the elite in the area of customer service/technical assistance. The only drawback has been that Vreasy does not yet allow me to automatically sync all of my home-sharing platforms with its calendar. When this is possible, it will make life so much easier...or I guess I should say vreasier.

Good Software solution for Holiday Lettings business

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Vreasy has a nice cloud platform which is easy and user-friendly to work on. Good integration with various payment ways eg. Stripe.

Cons: Compared with some other services you may think the price is high, but when you look at the portals which are included with API connections, it is a good price.

Overall: I do always have assess to my holiday letting business via their cloud service.

complicated and ineffecient

Sep 05, 2018
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: the customer service seemed fine. The format looked O.K, but I have litttle to compare it with. Connection to Booking.com was a nightmare.

Cons: The calendar wasn't very user friendly. I had dates booked on Airbnb that could not be unblocked. I left Vreasy but still had the dates blocked in Airbnb, and still was connected with the channel manager to Booking.com. Was a big waste of time for me.

Overall: A terrible waste of time and money for me.

Good software with great promises!

Aug 26, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price, ease of use and amazing support.

Cons: Missing some functions like improved accounting functions.

Improve settings on automatic tasks like cleaning (number of beds and type of beds in the apartments, having the possibility to choose when to do the cleaning).

Overall: It's a really good software with an amazing support, the support team is always there for you!

It's still needs some development in some parts but they listen to our suggestions and try to come up with new solutions all the time!

Excellent service!

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Vreasy software is very useful. I value the consolidation of the various apartments on a calendar. The automated emails are a tremendous time saver.

Cons: I believe that due to technical reasons, the software is not at seamless with all the rental platforms that exist, the functionality differs from one to another. I suspect that over time this will change.

Overall: Calendar synchronization, email automation

Has worked well for me for over 2 years

Oct 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using this Vreasy for over a couple of years. I use it to list on the main websites and keep a central calendar in sync, keep track of reservations and reach out to guests. For me it does the job that before I had to do with google calendar, Excel, mail chimp, and a thick black book.... I think the more places you have the more this is a useful tool. It is very visual and has things like free SMS you can automatically send to guests on arrival at the airport etc. Makes a difference if you want to get a great reputation.

Also ok for changing prices on every website from one place.

The cons are that it could be easier to get started. You can't just sign up and use it, they want to talk and "help get you going" when you sign up. Intended to stop you having initial problems.

Doing Nothing and earn a lot!

May 12, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Vreasy organizing all your properties content, have more reservations, increase your visibility, have more services to offer to your guest and earn more money with all that. This software will help you bee in all the websites to increase your earnings and synchronize your calendar in a way that you never have the double booking but have your calendar full.

You can add all your messages and put automatic messages for your each property, all the task giving you the freedom that you need to earn money by doing nothing. They do it all for you.

Vendor Response

by Vreasy on May 12, 2016

Thanks for your review Jennifer, we're glad using Vreasy is helping your business grow!

Our team are on hand if you need anything or have any questions about using Vreasy. Here's to the future working together!

VReasy is a great tool for Vacation Rental Owners who own multiple properties and booking channels

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It brings order to streams of otherwise disjointed information about my Vacation Rentals. It helps with processing of bookings and payments as well as ordering and informing staff of maintenance needs and guest arrivals.

Cons: I don't really have a CON. I do like that they are working to evolve their product and are constantly adding improvements and new features

Overall: Order.

Excellent tool for new and budding property managers

Aug 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great integrations, amazing customer success team, and does everything you could possibly need in a PMS. Delivers a highly professionalized feel for your business

Cons: Requires a lot of customer support to get on-boarded, but luckily they are very responsive and helpful

Overall: Resolved all of my PMS considerations and helps to expand my business. Also an extremely affordable solution

Working with Vreasy is very easy! Everyone is very helpful, really professional, fantastic team!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think that the software is really user-friendly, it covers everything we need for our usage and the team always makes the effort to find solutions and recommendations to make our product feasible, niche and professional.

Cons: I don't have any cons to mention. As mentioned above the software covers everything we need for our daily usage.

Capterra loader

vreasy is an economical software with excellent features, integrations and functionalities.

May 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: the software is easy to use, has a very good user interface which allows its use to be excellent, the automation for the text and email cleaners is easy to configure, they have a very good and friendly support group.

Cons: vreasy is very complete does not have many against, you can improve the price fixing panel since it is not the best.

Great PMS and great support team!

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the support team

The guidal

The automatic emails

automation of tasks

Channel Manager with flipkey and Homeaway

Overall: I'm using Vreasy since February 2016 and I couldn't be happier! During the day the support team responds to every question on Skype at real time so moving from another PMS to Vreasy couldn't be easiest! And the Guidal is great my guests love and make my life easy!

Recommendations to other buyers: Great

Recommended pms software hands down!

Jul 11, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, easy to use, right value for money, good channel manager compatibility, nice UI

Cons: Does not have any providors of services for Chile (food, cleaning, etc.).

Overall: Vreasy made my life much simpler, saving me a lot of time. If you have at least 2 properties, and want to publish them in more than one channel this software is gonna be totatlly worth it.

Has the right value for money!

I very usefull software, if you have many properties to manage

Jun 01, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Started working with VReasy 2016 and must say that i am very thankful for making this choice. Using their software has made our business take a further step to expanding its services like the Guidal.

I must say that with some small improvements in the calendar section, it will be a very good and handy platform to manage your properties

Thanks

Manos

Vendor Response

by Vreasy on June 01, 2016

Hi Manos,

Thank you for taking the time to leave us a review.

Guidal is built to help your business grow, we're looking forward to working with you to achieve this.

We are constantly making adjustments and feature updates to our platform and calendar so you will be seeing new functionality very soon.

Thanks!

Vreasy has saved my Sanity!

Feb 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was introduced to Vreasy last year after seeking a PMS to assist with my rental business in Moraira. After a few failures with some large players (won't mention any names!) in the industry I started working with Martin and the Vreasy team. Since then my business has been transformed, the things that used to consume all my time are now done instantly, integration with portals is a breeze and the staff are always on hand to help. I also great feeling like your part of the Vreasy team, helping with their continued development of what is already a great product. If you have a rental business and want to a system to manage your bookings and portals then Vreasy is all you need.

Just Love It!

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This platform has been a life saver for us! We can understand which channel works for us and which one not to bother with. Revenue growth is only 1 amongst many areas where we have seen a positive change. Totally worth it!

Cons: Nothing, really works well for us and would not change anything.

PMS easy to use, supportive team

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It' really easy to use and userfriendly, the support team is very reactive and kind, they always answer in real time and are open to support and explain in detail how the Software works.

Cons: My suggestion is to implement more reports, the pick-up task email should contain the Guest name and surname.

The Vreasy is a good short term rent management software, it make things easy and smooth.

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Guidal and Automations are really useful. these make the communication between managers and guests.

And the Vreasy's customer managers are helpful and quick response.

Cons: The owner reports should to be improved, there is no place to record expenses, can't easily generate a useful owner report.

Huge Time Saver and Excellent Customer Service

Feb 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Before finding VR Easy, I was managing my vacation rental property by hand (scheduling cleaners and greeters, emailing guests information, and managing my stays on Google calendar). Since I've started using the software I've saved several hours a month and have a greater peace of mind since everything is organized in one place.

On top of that, VR Easy's customer service is top notch. Nicole answers any questions I have immediately and has even Skyped me several times to show me how to use certain features that make my life easier. I highly recommend VR Easy and will be using it for all my future vacation rental properties!

Enhances the guest lifecycle to a better experience

May 18, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: "So far we are very satisfied about the software, we can really enhance the experience of a guest to an memorable trip.

Thanks to the customer service and in special for our contactperson Anca Croitoru (Customer Success Manager) for her prompt help on our questions, skypecall and trainingsessions, Anca made it possible to understand and use the software in the best efficient way in our team".

Vendor Response

by Vreasy on May 27, 2016

Hi Kristien,

Thanks for leaving a review.

Anca was very pleased to hear that she's been able to help. Contact us anytime if you ever have more questions.

Vreasy

Making my life easier!

Apr 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My first experience with a PMS/CM was with Kigo, and it was just horrible: misinformation,...

Then a colleague introduced me to Vreasy, and all the onboarding process went smoothly.

The customer service team is great, being there all the time, and clarifying all your doubts and concerns. Thank you Jean-Baptiste!

Vreasy is time saver - as it allows you to automate almost everything, from the logistics to the airport pickup. And, it enables you to offer a lot of great services to your guest by using the guidal!

On top of that, you can earn money by using Vreasy!

Le Porte-clefs review

Sep 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Features and functionality

Cons: Glitch

Overall: Easy to learn and use, very good quality of the support.

One thing, little glitch, especially for my providers who can not enter their page many times

Great software for property managers with great first hand support

Feb 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We can give 5 star to Anca, our account manager in Vreasy. Software is great for property managers who have up to 500 properties. They also have solution for agencies with more then 500 properties in way of multipe users account.

If you want sell more than just accommodation, this is great solution for you.

Also, they integrate with few channel managers for an superb distribution of your services.

Highly recommended!

May 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: VReasy really helps our business on a daily basis.

It is user friendly and the automation makes our job much easier :)

Vendor Response

by Vreasy on May 27, 2016

Hi Xavier,

Thanks for your review. We're pleased that we are able to add to your business. Our customer support team are always here if you have any questions or suggestions for us.

We look forward to continuing working together.

Best regards,
Vreasy

Good software for hosts

Sep 25, 2015
5/5
Overall

5 / 5
Ease of Use

2 / 5
Customer Support

Comments: Very easy to use, you have all your bookings calendar in one shot.

It makes communication with guests very easy with automated e mails and SMS.

The message system fails sometimes.

They are difficult to contact sometimes and there is no chance to communicate with them during the weekend, so if there is a problem, there is nobody to talk to, which can be stressful.

The best Vacantion Rental Management Software out there

Mar 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: It is hard to believe the progress that Vreasy made in the last 2 years. From a hacker tool, made with passion by real Property Managers with real day to day VR problems to solve, to be now a stable and reliable companion for our activity.

I really can't imagine doing my PM work without Vreasy these days... and you will say the same if you try it

I met with Vreasy representatives at the VRWS in Florence 2017 and decided to use their software.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, great overlay of the calendar, great automated messages. They even include guidebook to send to your guests. Excellent program, especially regarding reasonable cost per month.

Cons: The thing I missed the most was missing of API connections with Airbnb. Instant calendar update is a must, when deciding for channel manager.

Overall: The great outlook on how a good customer service should work. Also an easy overlook of software itself was a great benefit.

Good software easy to use

May 26, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Perfect experience with vreasy and perfect customer service

Vendor Response

by Vreasy on May 27, 2016

Hi Tom,

Thanks for taking the time to review us, and for using Vreasy.

We're glad you're enjoying using Vreasy, our customer service team will continue to be in touch to make sure that this continues. Get in touch if you ever have any questions.

Thank you,
Vreasy

Staff and property/booking manager all in one!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Vreasy allows the user to keep track of both staff and property management from one product, which is a great tool for a busy management company. Not only do you get feedback from staff, but from customers as well. Top notch product!

Cons: Little to cons with Vreasy. The free demo is a great addition, however I think that it could be a little more detailed.

I am having a really good expierience and i'm continuing learning how to use the best of it.

Sep 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The new things you are adding day by day are great and very useful.

The only thing i would love to solve in the future is the syncronization with vreasy at the moment of reservation, and would be great if it would block the days in other portals as well at the same time.

Smart Software

May 10, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I recommend this software!

The software can be a bit overwhelming In the beginning. But they have a very good customer service who will help you right away.

We use it to automate our proces. From thank you for your booking email till ask for review email.

Time-saving property manager

Apr 07, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Property Management System with some great and unique functionality which pays for itself in the time saved managing calendars, pricing and messages to guests, as well as the possible earnings for hosts with the offer of associated tours and activities.

Easy and intuitive

Feb 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The system is easy to use. The assistance during the process is very good.

The product can be customized depending on the personal needs. The Guidal application is very useful in order to sell the additional services.

Very helpful service!

Apr 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: It makes everything a lot easier and faster, especially communicating with clients.