--- title: "Nixxis Contact Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nixxis Contact Suite Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/131585/Nixxis-Contact-Suite/" page_type: "product" language: "en" --- # Nixxis Contact Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nixxis Contact Suite ## What is Nixxis Contact Suite? Driven by experts committed to leveraging innovation in customer relations, Nixxis supports demanding professionals. As a global partner, we are both a provider of cloud solutions for contact centers and customer services, for example in BFSI, IT, debt collection, fundraising fields, but also we handle telecommunications as a real telecom operator. Our goal: to reconcile performance and customer satisfaction without compromise, through the perfect combination of human and technology. At Nixxis, we offer inbound features, but we also specialize in outbound solutions, offering an excellent ivr and the most advanced dialer on the market with 10 dialing modes, including a Power Dialer and a true predictive mode. Our system ensures unparalleled stability and voice quality. Also, we strive to ensure that our clients are fully comfortable with our software, enabling them to maximize its potential, boost their sales quickly, and enhance their customer experience with a dedicated CSM. ## What is Nixxis Contact Suite used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nixxis Contact Suite?[Manage this product listing](https://www.g2.com/products/nixxis-contact-suite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nixxis Contact Suite 4.3 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.6 (973) Value For Money 3.5 (2) Value For Money 4.6 (796) Customer Service 4.3 (3) Customer Service 4.7 (768) ## Nixxis Contact Suite alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Nixxis Contact Suite Overview ### What company size and specific industries is Nixxis Contact Suite built for? Nixxis Contact Suite is designed for outsourcers in the finance, banking, and insurance sectors. It suits companies that provide outsourced contact center services to organizations in these regulated industries, rather than a broad general-market audience. Features and Usability ### What are the key features of Nixxis Contact Suite? Nixxis Contact Suite offers call center management, automatic call distribution, predictive and progressive dialers, and call routing for inbound and outbound operations. It also includes call recording, call monitoring, IVR, chat/messaging, ticket management, CRM, contact management, and real-time reporting and analytics. Integrations ### Which third-party tools and platforms does Nixxis Contact Suite integrate with? Nixxis Contact Suite integrates with Microsoft Teams, Salesforce Starter, and Zendesk Suite. These integrations cover communication and customer support workflows, connecting the platform to widely used collaboration, CRM, and help desk tools. Getting Started and Support ### What training and onboarding options does Nixxis Contact Suite offer? Nixxis Contact Suite provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference, and videos support self-paced review. Getting Started and Support ### What customer support options does Nixxis Contact Suite offer? Nixxis Contact Suite provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the provided data. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Nixxis Contact Suite includes all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily contact center operations, keep accurate records of every customer interaction, and track agent performance and call quality, allowing teams to improve service consistency and make better operational decisions. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Nixxis Contact Suite 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales Teams/Organizations: Caters to sales teams - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 3.5 (2) ### Starting price Free trial not available Value for money 3.5 (2) 3.5 Based on 2 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RE Reda E. DSI Outsourcing/Offshoring ### "Très bonne solution centre d'appels" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 24, 2022 Pros Numérotation efficace - Workflow des contacts paramétrable Cons Client lourd à déployer et téléphonie utilisateur à installer manuellement Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Bronwen B. IT Manager Financial Services ### "Actually quite a good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 21, 2020 It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. Pros The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. Cons From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) Switched from [Alvaria CX Suite](https://www.capterra.com/p/234712/Alvaria/) Frustration with Noble being able to deliver on month's and month's of planning and we finally ran out of time and Noble could not deliver due to technicalities on theri side, so we were introduced to Nixxis and immediatly took it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2020 Dear Bronwen, Thank you for your review. We agree that setting up a powerful dialer like NCS is not a simple task if you want to use it to the max. Please do not hesitate to request help from support@nixxis.com as we have now plenty of documents and online training videos making sure we keep your knowledge level always up to date. Version 2.5 is still coming in 2020 and you absolutely don't want to miss it as it includes a lot of new powerful features while still keeping the 10 dialing mode and the legendary stability of the platform. Thank you for making us worthy of your trust. Best regards, Luc Francis JACOBS Nixxis Group CEO. SF Steve F. Call Center Manager ### "Great CTI tool but hard to learn and manage it." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 9, 2013 We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it! Like a new pair of shoe, it takes some time to get used to it! ;-)) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2020 Thank you for your open and honest review Steve. We agree that NCS 1.0 was a bit hard to manage first but with NCS 2.0 and its ergonomic interface available from end of 2011, we think we improved usage drastically. You can check for yourself from our website. Also, free upgrade from 1.0 to 2.0 is included in your maintenance contract so why wait? :) Best regards, Luc Francis JACOBS Nixxis Group CEO ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.