Who Uses This Software?

Helpdesk, customer care, telemarketing, telesales, fundraising, credit collection, business process outsourcing, e-commerce, televoting, banks, insurance, energy, press, media, telecom, integrators.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Nixxis
  • www.nixxis.com
  • Founded 2006
  • Belgium

About Nixxis Contact Suite

Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.


Nixxis Contact Suite Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Nixxis Contact Suite Reviews

Great CTI tool but hard to learn and manage it.

Aug 09, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry.
But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it!
Like a new pair of shoe, it takes some time to get used to it! ;-))

Vendor Response

by Nixxis on August 09, 2013

Thank you for your open and honest review Steve. We agree that NCS 1.0 was a bit hard to manage first but with NCS 2.0 and its ergonomic interface available from end of 2011, we think we improved usage drastically. You can check for yourself from our website. Also, free upgrade from 1.0 to 2.0 is included in your maintenance contract so why wait? :) Best regards, Luc JACOBS CEO of Conixxis