# MinistryTracker.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MinistryTracker.com the right Church Management solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131630/MinistryTracker-com/reviews --- MinistryTracker.com 4.4 (145) [View alternatives](https://www.capterra.com/p/131630/MinistryTracker-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MinistryTracker.com Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews PJ Pastor Deidre J Sr. PastorReligious Institutions, Self-employedUsed the software for: More than 2 years. “They have been discontinued and I have not been able to find other platforms to fill in for all the features Ministry Tracker offered.“ February 24, 2025 KH Karen H BookkeeperNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “They lost a large amount of our prior years data and have not even tried to resolve that. “ April 20, 2021 KH Karen H BookkeeperNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The lack of customer support. “ April 20, 2021 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh S. Media and Communications Minister Religious Institutions Used the software for: 1-2 years ### "A must have when in ministry to communicate, organize, and collect your peoples information" February 1, 2019 4.0 Ministry Tracker gives me the freedom of having all the information and tools I need to communicate and organize the church body without it being an impossible task. Pros Being a Communications Minister, Ministry Tracker has allowed me to stay on top of the never stopping flow of contact info, attendance, and communication that must happen to stay connected. Pros: -Detailed members contact info -Allowance of self maintenance -Easily communicate through email, text, or phone strait from the service - An easy check-in system for the children's ministry to keep things safe. - Even includes financial information if desired -so much more Cons The biggest con is just how overwhelming it can seem to get started with it. There is so much it can do it can be hard to know where to start to get full use out of this service. Review Source Response from Faithlife February 4, 2019 Thank you for the feedback Josh. We are aware of similar feedback where our system has so many positive features that it can sometimes feel a bit overwhelming. I'm happy to let you know that we now have a dedicated team of customer success representatives whose job it is to get to know your church and how you work, then begin to introduce you to various parts of the system that can best meet your needs. These success folks were created specifically to address the onboarding process. Their services are free and they're ready and willing to help if you have any further questions about how best to use Ministry Tracker in your ministry. Feel free to reach them at support@ministrytracker.com or 1-888-634-2038. God Bless! SU Sean U. Office Manager Religious Institutions Used the software for: 6-12 months ### "One stop shop for Church Management Software" March 18, 2020 5.0 Great customer service and very user friendly. It does everything you need it to and more! Pros Managing a church is no easy business ...that is unless youre working with Ministry Tracker. Easy scheduling, offering management, and child check in. Cons While Ministry Tracker is affordable, I believe its high time systems like this become open source and free. Alternatives considered [Tithely Church Management](https://www.capterra.com/p/132513/Breeze-ChMS/) Reason for choosing MinistryTracker.com Ministry Tracker seemed like the better choice. Review Source BM Boo M. Membership & Communication Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Thinking About Changing software companies" January 17, 2017 2.0 This software does not do what we need it to do in our church office. We can't get the financial reports we need. When we asked for the reports we needed we never heard back from Ministry Tracker. Posting contributions is awkward and if you post to the wrong account there is no way to do a bulk correction. The membership section does not interface well with the contribution section and we had to do many end of year reports by hand. Ministry Tracker doesn't let me track the things I need for my end of year membership reports in any easy way. If something were to happen to me, I don't think anyone else would be able to locate the information without a lot of effort. It is very frustrating. We will be switching software soon for the church office. I will say that our youth director is very happy with the software but she doesn't track the things we do. Pros Susan who helps with training. I liked that it was web based. Cons It has too many layers. Can't edit family info from the member screen. Reports are poor for regular church office use. Review Source Response from Faithlife January 17, 2017 Boo, It's unfortunate to hear this after we've worked so closely with you since August of 2015. We've modified several reports (tax statements) based on your suggestions for improvement and there are no outstanding financial reports that you have a ticket on. You have asked for a report on birth day and month only (without the year) which is in the works but no other outstanding requests. There was certainly some learning in how to track the "cash" that you wanted to track and various other parts of the system. We felt certainly that we had a good relationship and partnership and we all know you personally when you call. It's unfortunate that you haven't expressed your feelings earlier. In most emails you praise our support team including, "Thank you so much!!!" and "it was so nice to speak with someone could explain things to me in such a clear and concise matter." Please contact us at support@ministrytracker.com with any other issues you are experiencing. KK Kenny K. Pastor of Discipleship Religious Institutions Used the software for: 1-2 years ### "Good but could use some more features..." December 6, 2019 4.0 MinistryTracker has served our purposes very well. Its functionality is excellent and stores a lot of information and data in a useful way. However, it could use a facelift to make the presentation of the information more appealing as well as better usage for others to input their information, etc. Pros It is easy to use and the layout of the home page is very easy to navigate. The depth of detail and information the database can store is very useful. The breakdown of groups, events, and people is nice and a great starting place for a church database. Cons The lack of a public online interface for those in our church to utilize. It also did not have a great user interface to make it easy to utilize. The design appeal could use a major upgrade - it is not very appealing and easy on the eyes to use. It holds a ton of data, which is great, but the presentation of how that data is shown is a bit overwhelming at times. Review Source Response from Faithlife December 10, 2019 Kenny, please contact us immediately at support@ministrytracker.com so we can share with you the free public interface for your members which it sounds like you don't know about. There is an entire portion of Ministry Tracker (the public interface) for your members to view and edit their own data; add and manage family members; view and join your church groups; view, register, and pay for events; view and edit their volunteer availability; and give and view their giving history. The member portal is a huge part of Ministry Tracker and I'm very sorry that you haven't been made aware of these free features that are part of your existing subscription. Please contact our team so we can get you up to speed with all the features you need for your Church. As always please send in any other requests that you have. If there's a page where you'd like to see information presented in a different way, please let us know so we can work to accommodate your needs. support@ministrytracker.com Jay W. Director of Youth Ministry Religious Institutions Used the software for: 2+ years ### "Great CCM" August 21, 2018 5.0 Wonderful. I have had to call their customer support too from time to time and they have always rectified the situation quickly and easily. They also are very open to improvements. Pros I love that MinistryTracker is web based and easy to access. We use it every week to lo attendance at our weekly events and to log service hours for fundraisers and service events. We use it to text out updates to our kids and parents and it helps us track changes in addresses or phone numbers as the families can log themselves in and change it. Cons Their mobile platform leaves a bit to be desired. We love the ability to text our youth but when they reply, it is a bit of a feat to try to log in and text them back an answer. I usually just text from my personal number cause it is so much easier. Review Source Nicholas S. Student Pastor Religious Institutions Used the software for: 2+ years ### "A ministry software worth looking into" December 12, 2018 3.0 Pros This software has ease of use, even for new users. There are multiple custom options that make tracking simple things such as service projects, small group meetings, and other administrative details easy. Cons Slightly behind its time. It's recently received some updates, but there are other ministry software I'd likely choose over Ministry Tracker. Review Source Response from Faithlife December 27, 2018 Nicholas we release new software updates roughly every two weeks. Ministry Tracker is in a constant state of leading the industry. Make sure you are subscribed to our email list and the Faithlife.com Ministry Tracker group so you are aware of the updates and can voice any changes you'd like to see as well. Also make sure you send any ideas for updates to support@ministrytracker.com. Our customer support team is top notch and that's the best way to get any new feature you are interested in onto the development timeline. VR Verified Reviewer Paramédico Used the software for: Less than 6 months ### " Software Ministry Tracker of great help for the management of Churches. " July 6, 2018 4.0 Pros Undoubtedly that this user-friendly software with great utility and extensive functions has one of the most important features that is compatibility in all web browsers, you can make edits from the mobile device because it is short and precise. Cons The existing link between the membership section and the contribution section must be improved, in another order of ideas it is quite complicated to locate the necessary information for the membership reports. The reports are very vague and lack information for use in the office of church. Review Source Response from Faithlife August 22, 2018 Thanks for your review. Our philosophy here at Ministry Tracker is to let you build the reports that are most important to you since every church is different. You can create reports on almost anything with any piece of data. Usually this is done using the Advanced Search report building tool. You may not know about this yet. Please reach out to us at support@ministrytracker.com and we'll be happy to set up a free training so you can create and save the reports most valuable to your ministry. VR Verified Reviewer Digital Marketing Manager Used the software for: Less than 6 months ### "Very good software with many different parts to it" April 26, 2018 5.0 Pros I like the ease t which I got around from one part of the software to another and how it all worked really nicely into each other so it was very easy to follow. Also it is a great starting price that I think is easily affordable for most members. Cons There was not a thing I did not like about this software at this time of testing and reviewing our options. It definitely is in the top 5 for us to make our final decision on after reviewinfg 10+ and trialing, reading reviews etc and buying some to get a full go of for a month. Review Source Response from Faithlife April 27, 2018 Thanks for your feedback. We are always improving based on user feedback so if you do come up with something that you see we can improve please let us know. You're working on the front line so your feedback is the most valuable. VR Verified Reviewer Human Services Coordinator Religious Institutions Used the software for: Less than 6 months ### "Good if you can afford it" January 15, 2019 5.0 Pros It allows you to be able to track every area of the congregation in one place. I can then figure out the best ways to move forward for various events. Cons It seems to make the people just numbers. They no longer are Tom and Jane but rather "married male accountant 2" and "single female mother 5" not exactly like that but this is almost what it feels like at times. Review Source Response from Faithlife January 18, 2019 Thanks for the review! The name that you enter for a person or a family is completely up to you and we encourage you to use people's real names. We don't have anywhere in our software that presents people as "married male accountant 2" for example. The only way that would display is if you put that in as the person's or family's name. Please reach out to our customer service at support@ministrytracker.com and we can help you with how to edit a person or family profile so that you can put names on their records. We believe so strongly about making your data personal that we discourage the use of biometrics and barcodes instead relying on our name-based check-in system for attendance. Our internal ID numbers are rarely if ever shown. Everything in Ministry Tracker is based around the personal name entered for each record. Adam T. Chaplain Religious Institutions Used the software for: 6-12 months ### "Keeping track of the Members" September 26, 2018 4.0 Pros MinistryTracker does a good job helping the church to keep up with its members. It is great for all ministries throughout. Cons At times information does not save if the server is down or being worked on. Review Source Response from Faithlife December 27, 2018 Thanks for the review Adam. We rarely have server down time. Any maintenance windows are announced with several weeks of notice and are done at off peak times so very few customers are impacted. Please reach out to support@ministrytracker.com if you think you've been impacted by a server maintenance window as they're so rare we are extremely surprised to hear you reference it. We'd be happy to adjust this really rare windows if they are impacting you more than others. Thanks for being the best part of Ministry Tracker! CD Christianne D. Office Administrator Religious Institutions Used the software for: 2+ years ### "Wonderful Software!" January 16, 2017 5.0 We have been using Ministry Tracker for a few years now and love how easy it is and all of the features it gives you. Pros Ease of Access Cons It does not sync with ChimpMail so I have to enter my email addresses in both databases. Review Source Response from Faithlife January 16, 2017 Thanks for the feedback Christianne. If you haven't used MinistryTracker's built-in email functionality you may want to give it a try. In addition to offering full HTML email with images, formatting, etc. with a beautiful editor, every email you send with MinistryTracker.com is fully traceable and includes awesome reports that let you know when and if someone opened and read your message. There's no need to sync data with MailChimp since MinistryTracker's email does the same thing. You can also setup email templates for easily pulling up your newsletter template and more. Please contact us at support@ministrytracker.com and we can provide more details of how to use the MinistryTracker.com email tools. BH Brian H. Area Director Religious Institutions Used the software for: 2+ years ### "Using for 10+ Years" January 16, 2017 4.0 I've been very pleased with MinistryTracker. We use it to oversee a youth ministry with over 1,000 students in our database, including alumni. We can keep track of pretty much everything. The software even enables us to create automatic labels with the students' names, grade, & school when they check in! Customer service is responsive & has even followed through with some of my suggestions. Pros Many features, label check in, ability to upload documents Cons There needs to a better way to keep track of prices for event registration. Not everyone pays the same for each trip (e.g., a ski trip), but you have to start off with a set price & then add discounts & things like that to get it to 0 for a student. Better to have an individual price each student has to pay based on his/her options & then use that. Review Source Response from Faithlife January 16, 2017 Thanks for your feedback Brian! MG Manuel G. Youth director Religious Institutions Used the software for: 2+ years ### "A ministry must!" January 16, 2017 5.0 I have been using ministry tracker for eight years now. It has been valuable to track our students and to make sure that we are doing our best to reach out to all students. It does take some time to set up the database, but when you have done that it is easy to add new students in. Pros It gives clear numbers on growth Cons I wish you could call/text through a phone function and automatically record it as a contact. Review Source Response from Faithlife January 16, 2017 Thanks for your feedback Manuel. When you send a Text or a Call using MinistryTracker simply check the box to "Record as Contact" and that communication will be recorded as a contact on the individuals' profile. We have improved our new customer support so we help you get setup with your new system and get it all configured to the way you work from the start. And best of all, the training and support is all FREE and included with your subscription. CS Carl S. Executive / Administrative Pastor Religious Institutions Used the software for: 1-2 years ### "MinistryTracker helps support ministry work" January 24, 2017 5.0 The folks at MinistryTracker have been great supporters of our ministry! We received great assistance with the transition. The system helps us a great deal in our communication with various groups, teams and the entire church. Our weekly use to post contributions and produce reports is well liked by our team of dedicated workers. They have made comments about the speed and ease of the data entry. We have used the system to produce a printed directory AND folks have access to see the information with a login to the user side. We would highly recommend the use of MinistryTracker. Pros Communication with groups, teams and the entire church We use this to manage the use of our facilities and post the calendar on our public website. Contribution records are easy to use and produce reports. Support folks are very helpful and responsive. Cons The giving statement format produces long reports, which we have adapted once we did the download. Review Source Response from Faithlife January 24, 2017 Thanks for the review Carl! YD Yaisa D. Administrator Religious Institutions Used the software for: 2+ years ### "Great Program" January 16, 2017 3.0 This is a great program but it's a little hard to stay organized. The prices are a bit high but it's still somewhat worth it. Pros Space, statistics, groups, event attendance Cons Inactive people hard to sort out, deleting groups is impossible and frustrating to do one by one when it's large amounts Review Source Response from Faithlife January 16, 2017 Thanks for your feedback Yaisa. It sounds like you may not know about our Smart Group technology where you simply define search criteria for a group and people are automatically added or removed if they match the criteria. Please contact us at support@ministrytracker.com and we can show you how to setup smart groups. You can also setup an auto-inactivator which will remove inactive people automatically from your database. Please contact us at support@ministrytracker.com and we can show you how to turn on that feature. We can easily delete groups for you here but that feature was removed after many churches would delete people and then subsequently want to recover them all. Simply contact us at support@ministrytracker.com with information regarding any group you want to delete and we'll get that taken care of for you within 24 hours. This is for your own safety and data integrity. We are ranked the #1 Most Affordable Church management software. AT Amber T. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Essential Organizational Program" January 18, 2017 5.0 Ministry Tracker is a life saver. It helps me as a secretary to easily access members of the church whom I need to contact. I love how I can send texts using this program as well. I can easily make directories for our leaders in the church and it allows me to print labels for mailing. I highly recommend Ministry Tracker to anyone in ministry. Pros Quick access to contact information, easy to use, ability to make labels and directories, ability to text, ability to create groups Cons It takes a little time to switch between creating families and personal pages. It would be helpful to more easily enter this information on a single page. Review Source Response from Faithlife January 18, 2017 Thanks for the feedback Amber. You'll be happy with the new user interface coming in June to help speed things up. TJ Tim J. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great solution for small organization" January 23, 2017 5.0 We are not a church but a ministry and connected to a church and have found many useful functions in Ministry Tracker. It helps us stay in touch better with everyone we minister to. Pros We like that it is customizable and the reporting capabilities. We also like that you can link families while keeping information on each individual. Cons I wish there were a better way for us to do attendance, but our needs are more along the lines of school than church in that aspect. Review Source Response from Faithlife January 23, 2017 Thanks for the review Tim. Please contact us at support@ministrytracker.com and lets see if there's a way we can help with attendance. Right now we offer Kiosk mode attendance, printed attendance sheets, manual attendance, TXT attendance, and a mobile attendance taker. If none of those work I'd be surprised but we can always look at developing a new method if that can help. RK Robert K. Lead Pastor Religious Institutions Used the software for: 2+ years ### "Helpful and Affordable" January 16, 2017 4.0 MinistryTracker has helped us increase our care and connection points with our congregation. There is a bit of a learning curve, as with any software, but all in all we love that our ministry areas are broken down into their own group, children's check-in is vital for us, mass communication through email is seamless, and the ability to make notes in regards to visitation and connection with our congregation has been very helpful. The cost is very affordable, MinistryTracker is an everyday staple for our church. Pros Cost Different Ministry Areas Check-In Cons At times it is cumbersome, particularly in the reporting. Review Source Response from Faithlife January 16, 2017 Thanks for your review Robert. Please be in contact with our staff about your particular reporting needs. Sometimes our partners don't know about all the features such as the ability to "save" a report so you can pull it up more easily next time. There's most likely a method to pull exactly what you want quickly and if not we'd love to know that so we can add features or tools to make it better. Please let us know your needs by emailing support@ministrytracker.com CM Christa M. Secretary Religious Institutions Used the software for: 2+ years ### "Making Ministry Organized" January 27, 2017 5.0 We Love Ministry Tracker. It's so easy to use, helps us stay organized and keep up with our members. It has a lot of preset features, yet allows for customization. Also every time we've had need of a new or different feature ministry tracker would work hard to make it available to us. The monthly price has stayed consistent and the text plan is affordable and only has to be added as needed. Would recommend this product to anyone looking to get more of their church directory. Pros It's ease to enter new members and send text messages to a broad group of a specific group. Cons There isn't an app and the mobile website doesn't allow you to send text messages. Review Source Response from Faithlife January 27, 2017 Thanks for the review Christa. The new Member Portal design was released on Monday and the new Admin Portal UI is coming for June. You'll love it. You definitely can send TXT messages via the mobile site, just navigate to the TXT tab on your mobile. Let us know if you have any more ideas and feature requests at support@ministrytracker.com AG Alex G. Youth pastor Religious Institutions Used the software for: 2+ years ### "Good product" January 16, 2017 5.0 I've been using MinistryTracker for quite a few years. It's the best system I've found till date. It's not without issues or glitches but pretty comprehensive for the money. Pros The price and features Cons Reports are not easy to do and not very flexible. Review Source Response from Faithlife January 16, 2017 Thanks for your feedback Alex. Please contact us at support@ministrytracker.com with your suggestions for reports and any improvements you would like to see. As a long time use you know how we respond with updates and functionality based on user suggestion. Please let us know what you would like to see. LL Lee L. Pastor of Teen Ministry Religious Institutions Used the software for: 2+ years ### "Ministry Tracker is the best for youth ministry " January 17, 2017 5.0 I have been using MT for close to 8 years now and love it. It has been great to see it as a company grow and provide new features almost every year with no change in cost or top notch customer service. They are alway responsive and quick to answer and guide you though whatever question or problem you might be having. And to top all that off their price is great! Pros ease of use Cons Credit card transactions management - we just couldn't seem to make it work with what we were doing as a ministry. Review Source Response from Faithlife January 17, 2017 Thanks for the feedback Lee. You'll be excited to know we have switched to a new credit card system and you'll be seeing that come by the end of this month. The entire Member Portal has been re-worked and we know you'll love it. JG Jason G. Youth Pastor Religious Institutions Used the software for: 2+ years ### "Love it! Fantastic!" January 16, 2017 5.0 Ministry Tracker is a great product and fantastic to use. The only issue we have had is transferring people between departments is not simple. Pros Easy to use. Simple. Cons Transferring people is not simple. Review Source Response from Faithlife January 16, 2017 Thanks for your feedback Jason. Please contact us at support@ministrytracker.com so we can assist with transferring people. Not sure if you are wanting to transfer between databases or groups but we can certainly help you with the most efficient method to do so if you contact us. Thanks! TM Terry M. Youth Pastor Religious Institutions Used the software for: 2+ years ### "Best Data Base System on the Market" January 27, 2017 5.0 I have been using this for several years and I have not find anything better for a database solution. I have used others and only been impressed with ministry tracker. I have been using it since it was called do you think track. We use ACS as a church but I personally use ministry tracker for my own ministry database !!! Love it! Pros User-friendly, super simple. And I love that you can text so easily. Cons NONE Review Source Response from Faithlife January 27, 2017 Thanks for the review Terry! NA Nathaniel A. Program Manager Religious Institutions Used the software for: 2+ years ### "Overall I love the product and saves me time! " January 11, 2018 4.0 Pros The customer service is awesome! Also this software does a ton of stuff. I definitely don't use it to its full potential. Cons It is a little complicate at times and isn't the most user friendly, especially if you do not have much computer experience. Review Source Response from Faithlife January 17, 2018 Thanks for your feedback Nathaniel. I hope you've had a chance to use Ministry Tracker since our new re-design. The new and improved User Interface is much faster than what we had previously. And we have a variety of advanced features to assist with getting certain tasks done more quickly too. Get in touch with our support and ask about "landing pages" and let us know your most common tasks. There may be some tricks to making your tasks even easier. You can reach us at support@ministrytracker.com or 360-450-3542. Thanks again. GP Grant P. Office Administrator Religious Institutions Used the software for: 2+ years ### "Ministry Tracker review" January 16, 2017 5.0 Love the software. Appreciate the great Customer service and frequent updates. Conference calls for help sessions are appreciated. Pros Great way to email groups of people with specific criteria Cons Sometimes difficult to figure things out through self help Review Source Response from Faithlife January 16, 2017 Thanks for your feedback Grant. Similar Products Featured ## Related categories [Church Management](https://www.capterra.com/church-management-software/)