# Phreesia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Phreesia Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/131633/Phreesia --- # Phreesia Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Phreesia ## What is Phreesia? Give patients the power to self-schedule or request appointments from their own device anytime, anywhere with Phreesia’s appointment scheduling tools. The Phreesia platform allows patients to click to schedule an appointment on your website or anywhere a link can be shared. Self-scheduled appointments and requests flow directly into the Phreesia Appointments Hub—your command center for patient appointments. From the Appointments Hub, staff can track and confirm appointment requests and referrals, schedule appointments directly into select PM systems, and monitor patients’ appointment status in real time. ## What is Phreesia used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 167 user reviews Reviews sentiment Positive 84% Neutral 6% Negative 10% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Phreesia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.phreesia.com&name=Phreesia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Phreesia 4.3 (167) VS. [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (167) Ease Of Use 4.5 (638) Value For Money 4.1 (145) Value For Money 4.3 (578) Customer Service 4.3 (153) Customer Service 4.2 (605) ## Phreesia alternatives [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.9 (1,370)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars Highest Rated [4.8 (518)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (33)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) ## FAQs about Phreesia Overview ### What problems does Phreesia solve? Phreesia solves slow, paper-heavy patient intake, front-desk bottlenecks, manual insurance verification, and delayed collections by moving registration, forms, eligibility checks, reminders, and payments online. Front-desk staff, practice administrators, billing teams, and providers benefit most by reducing wait times, phone volume, data-entry errors, and time spent chasing copays and balances. Answer based on 110 reviews Overview ### Which roles and teams benefit most from Phreesia? Phreesia is most used by practice administrators, office managers, and operations leaders who streamline patient intake, scheduling, registration, and front-desk workflows. Physicians and clinical leaders benefit from faster check-ins and more accurate patient information, while billing and business office teams use it to improve payments, insurance capture, and revenue cycle efficiency. Answer based on 162 reviews Overview ### What company size and industries is Phreesia built for? Phreesia is built primarily for small medical organizations, with 81% of reviewers from small businesses and 51% from medical practices. It also serves hospitals and health care organizations at 29%, plus health, wellness, and fitness providers at 15%, supporting patient access, intake, call reduction, and collections. Answer based on 166 reviews Features and Usability ### What are the key features of Phreesia? Phreesia includes core patient intake and check-in tools like online registration, digital forms, e-signatures, and mobile or kiosk pre-visit check-in. Key differentiators include insurance eligibility verification, appointment reminders and self-scheduling, patient payments with payment plans, and customizable patient messaging and surveys, plus EHR integration and reporting. Answer based on 91 reviews Integrations ### Which third-party tools and platforms does Phreesia integrate with? Phreesia integrates with EHR and practice management systems including Athena, eClinicalWorks, Compulink, Cerner Specialty Practice Management, Prime Suite, and Unlimited Financials. It connects to 15 platforms overall, with additional catalog integrations such as Epic, NextGen Enterprise, ModMed, AdvancedMD EHR, MEDITECH Expanse, and Oracle Health EHR. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on Phreesia? Phreesia offers in-person training, live online sessions, webinars, and documentation, giving teams several ways to learn. Reviewers say end users with basic computer skills usually onboard quickly and find it intuitive, while admins and smaller practices may need more time when setup, syncing, or implementation issues arise. Answer based on 17 reviews Getting Started and Support ### What customer support options does Phreesia offer, and how do users rate the experience? Phreesia offers email/help desk, phone support, and chat. Users often describe support as responsive, knowledgeable, and helpful during implementation and troubleshooting, with quick ticket follow-up in many cases. Some report inconsistent experiences later on, including slower case handling, frequent account rep changes, outsourced general support, and frustration with contract-related issues. Answer based on 51 reviews Features and Usability ### How well does Phreesia handle appointment management? Phreesia reduces front-desk work with reminders, preregistration, confirmations, and cancellation tools for healthcare practices. Many teams like the appointment hub, texting, and insurance checks tied to upcoming visits, but some offices want better self-scheduling, cleaner referral organization, stronger customization, and fewer issues with duplicate charts or repeated confirmations. Answer based on 34 reviews Features and Usability ### How well does Phreesia handle patient payments? Phreesia makes patient payments easier by collecting copays, balances, and payment plans during check-in or before visits. Medical offices value online payments, card-on-file options, reminders, and reduced collection calls, though some billing teams mention limits around liability calculations, account balance views, or payment data syncing back to their practice management system. Answer based on 31 reviews ## Who uses Phreesia? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 100 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 100 reviews Administrative 49% Administrative 49% Health & Medical 26% IT & Software Development 4% Strategy & Operations 4% Others 17% Top industries Based on 100 reviews Medical Practice 50% Hospital & Health Care 32% Health, Wellness and Fitness 16% Medical Devices 1% Other 1% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.5 (72) 70.83% of 72 reviewers that rated this feature as important or highly important With automated appointment confirmations and reminders via email or text, you save staff time and reduce no-shows. Users think customizable schedules, multiple communication options, and integration with intake forms make this aspect especially valuable for busy practices. Patient Intake 4.5 (53) 71.70% of 53 reviewers that rated this feature as important or highly important Phreesia offers a streamlined patient intake process, letting you complete forms electronically before appointments and import data directly into EHR/PM systems. Reviewers appreciate time savings, reduced staff workload, fewer errors, and the flexibility for patients to register remotely. Mobile Access 4.5 (44) 68.18% of 44 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Engagement 4.3 (32) 59.38% of 32 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Appointment Management 4.2 (31) 83.87% of 31 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 4.3 (31) 45.16% of 31 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Phreesia 82 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Notify large groups of people simultaneously about important updates. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Reminders sent via phone voice recordings Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Allow customers to cancel their subscription remotely. Track the status of assets and whether they're checked in or out Manage and track all internal and external communication conducted via calls, email, text, or chat With automated appointment confirmations and reminders via email or text, you save staff time and reduce no-shows. Users think customizable schedules, multiple communication options, and integration with intake forms make this aspect especially valuable for busy practices. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Manage billing and payments for a healthcare provider Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple languages Manage and support multiple locations Supports practices with multiple healthcare professionals The ability to choose between different appointments in a selection. Track and organize on-call shifts Book meetings and appointments through a website or digital platform Online forms for managing client intake Accept and process online payment transactions Track and organize online shifts Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Phreesia offers a streamlined patient intake process, letting you complete forms electronically before appointments and import data directly into EHR/PM systems. Reviewers appreciate time savings, reduced staff workload, fewer errors, and the flexibility for patients to register remotely. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Track and organize physician schedules and pertinent information Manage physician availability and schedules Questionnaire for clients to answer prior to attending appointments. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Send messages via SMS Reminders sent via SMS/text message Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (166) 4.3 Based on 166 reviews ## Pricing Value for money 4.1 (145) ### Starting price Free trial available Value for money 4.1 (145) 4.1 Based on 145 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (153) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (153) 4.3 Based on 153 reviews ## User reviews Overall rating 4.3 Based on 167 reviews Filter by rating 5(103) 4(38) 3(10) 2(5) 1(11) Mentioned topic Sorted by most recent TF TED F. president Medical Practice ### "BROKEN VERBAL CONTRACT" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 13, 2026 Pros big on promise to integrate with Athena software but poor on actually doing it. They continue expect me to pay for what they did not deliver Cons BROKEN VERBAL CONTRACT They claimed they could have patients fill out information that would automatically populate the appropriate place on athena software but in fact they only produced a pdf file that did not populate the discrete data needed to be useable in athena. They want to insist that the contract be fulfilled by user but they broke the verbal contract that they made with me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Medical Practice ### "Phressia Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 4, 2026 My overall experience with Phressia was very helpful for our HIPPA compliance paper work and patient personal information. Pros Phreesia was very helpful when it came to checking the patient in when they arrived, keeping up with medical records and forms that the patient have to filled out at the time of check in. Cons When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Thank you, Diana, for your review and for being a longtime Phreesia partner. We’re happy to hear Phreesia has supported your check-in workflows and helped make arrivals smoother. We also appreciate your feedback about pharmacy name entry. Feedback like yours directly informs how we continue to improve—it's a key reason we invest $120M+ annually in R&D to keep improving our products and user experience to help you solve more problems. We’d love to learn more about what you’re seeing so we can help troubleshoot and share recommended best practices. If you’re open to it, please reach out to your Customer Success Manager or contact our support team so we can review your configuration. If you know a peer or colleague who could benefit from Phreesia, we’d be grateful for an introduction. As a thank you, you can earn $50 per referral (up to $500/year)—just share their info using the link provided: phreesia.com/client-referral-program Thanks again for your partnership and feedback. DR Daphene R. Office Manager Medical Practice ### "Phreesia is the best partner for any medical office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 We have had Phreesia for15 years used is without interface for all that time. Finally have new EMR ECW that interfaces and we still love it. Pros Phreesia support is always there to help and the services they provide make our jobs so much easier. Couldn't do without them so when we went looking for a new EMR Phreesia interface was mandatory before we did any demos. Cons Can't think of anything that is a down side. They are responsive and keep adding services that make our jobs easier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Rhoda O. Office Manager Hospital & Health Care ### "Highly Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 Wonderful! My overall experience with Phreesia has been fantastic. Their IT department is quick to respond and troubleshoot any issues efficiently. Our provider representative is knowledgeable, supportive, and always takes the time to educate and assist our team. Pros 1\. Broadcast Messaging 2. Patient Check in is just one click 3. Patient Surveys 4. Pre Registration 5. Balance Due 6. Templates for Email and Text Messaging 7. Total Patient Panel broadcast 8. Payment Assurance 9. Easy to use dashboards 10. Our dedicated Account Executive – Provider Solutions (the ranking could easily be swapped, making Leila #1). This is the first clinic where I’ve used Phreesia, and I’ve found it to be extremely user-friendly and a great all-around solution. I only wish I had the opportunity to use this product sooner! Cons The only drawback is that broadcast messages can’t be sent until the day’s schedule is loaded. It would be helpful to have the ability to send messages in advance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Katherine G. MD Health, Wellness and Fitness ### "Phreesia's unfair "Gotcha" Clause" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 9, 2025 I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more.When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed. All my other third party vendors for Athenahealth allow cancelation either immediately or with no more than 60 days notice. This is a "gotcha " clause which I missed, but I expected some consideration since I have nbeen a client and I was only 13 days over the auto-renewal. This required a Zoom meeting with 3 people to explain the contract and tell me they will have to "take this to their leadership." Really? They need to engage their leadership for simple contract issues with a client? Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone. What kind of modern tech company does that these days? Would not recommend doing business with this company. Pros the original service I subscribed to was QeuDr, which was technology that automatically filled cancelled appointments by texting patients who are on the schedule in the future to ask if they would like to come in earlier. Qeudr was purchased by Phreesia a few years ago. Cons Horrible customer service and "Gotcha" clause in contract requiring cancellation 60 days before annual renewal date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Martin J. Practice Administrator Medical Practice ### "Daily Phreesia User " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2025 Very good. it took a lot of education by the staff and a lot of hand holding but in about 90days we had most of the kinks worked out Pros the ability to charge card on file and allowing patients to pay copays and previous balance before setting foot in the building saving a lot of time at check in Cons some of the critical information collected via Phreesia is not transferred to Office Practicum as discreet data where it needs to go. Staff needs to interact with documents and PDF files to get the right information where it needs to be Alternatives considered [Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/) Reasons for choosing Phreesia Phreesia is more robust and has many more functions than the other options we looked at Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Julia M. Receptionist Medical Practice ### "Good System for Practices Starting Out " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 8, 2025 Overall my experience with Phressia was not too bad. It was always nice to be able to take payments in a timely manner. Pros Phreesia was easy to use when checking patients in and taking patient payments, which is especially important when you have a line of patients trying to check in. Cons Some setting were not as user friendly. It was always a hassle to authorize insurance policies when they were not coming up as automatically being verified. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michael B. dermtologist Hospital & Health Care ### "pretty ok. Some glitches with how user-friendly it is" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 17, 2025 more positive than negative but not amazing. It's good that is integrates, but requires staff assistance for many older patients taking up valuable time Pros ease of use for most patients is good. integration with EMR and PM software is a plus. Older patients struggle Cons very lengthy. Multiple screens, multiple signatures and numerous questions. Not always easy to find how to proceed to next screen, hard for older patients to manage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YS Yolanda S. Managed Care Coordinator Hospital & Health Care ### "PhreesiaReview" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2025 Awesome! Whenever I have an appointment with a facility that uses Phreesia. The mobile app is very easy to use. Pros the portability of the pads, making it easy to use in office. Also the online feature for privacy. Cons This app is wonderful to use. No complaints Switched from [Athena](https://www.capterra.com/p/155897/Athena/) portability was better with Phreesia for our patients Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Mario N. Director of Operations Medical Practice ### "Phreesia just works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 20, 2025 Phreesia has become an integral partner in the management of my practice. It allows us to focus more on providing quality care to our patients. Pros Phreesia has many tools that saves my practice time, money and worry. Insurance eligibility, payment assurance and appointment all help our practice keep a full schedule and collect balances. Phreesia has been an extremely valuable addition for our practice. Cons Unfortunately no service is one hundred percent and when there is a zone issue, nothing can be done except wait for service to be restored. Alternatives considered [healow Genie](https://www.capterra.com/p/10027242/healow-Genie/) Reasons for choosing Phreesia Phreesia provided an easy to understand interface and work flow. It also had a more reasonable price model. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131633/Phreesia/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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