--- title: "Phreesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Phreesia the right Appointment Scheduling solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131633/Phreesia/reviews/" page_type: "reviews" language: "en" --- Phreesia 4.3 (169) [View alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Phreesia Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis.“ February 4, 2025 DT Diana T Clinical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR.“ February 4, 2026 SW Sarah W Medical AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the ease of scheduling an appointment and documenting phone calls through the application.“ June 23, 2026 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more. When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed.“ July 9, 2025 DP Daniel P Chief Operating OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “If their AI receptionist had worked as they indicated it would, that would be a great feature of Phreesia.“ July 8, 2026 DP Daniel P Chief Operating OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The most frustrating part wasn't just that the promised functionality wasn't available—it was how the situation was handled afterward.“ July 8, 2026 JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments.“ February 4, 2025 LH Leticia H Practice managerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Practice Manager Used the software for: 2+ years ### "Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways " March 5, 2018 5.0 This product is such a cost saver and Time Saver for the entire practice Pros The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver Cons Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is Review Source JK Joseph K. SVP CRO Hospital & Health Care Used the software for: 2+ years ### "Senior Vice President and Chief Revenue Officer" February 5, 2025 5.0 Excellent, very pleased with Phreesia. Patient satisfaction is consistently positive. Pros Phreesia offers a convenient and easy to use tool for patient registration and check-in. In summary, the tool is intuitive, with intelligent prompts that incorporating capture of pertinent demographic and insurance information - including clinical screens and necessary forms. Cons OCR technology to read drivers license and insurance card images. Alternatives considered [Waystar](https://www.capterra.com/p/45512/ZirMed/)[Experian Health Patient Schedule](https://www.capterra.com/p/212115/Experian-Healthcare-Patient-Scheduling/) Reason for choosing Phreesia Based on weighted must have features and functionality Review Source KG Katherine G. MD Health, Wellness and Fitness Used the software for: 2+ years ### "Phreesia's unfair "Gotcha" Clause" July 9, 2025 1.0 I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more.When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed. All my other third party vendors for Athenahealth allow cancelation either immediately or with no more than 60 days notice. This is a "gotcha " clause which I missed, but I expected some consideration since I have nbeen a client and I was only 13 days over the auto-renewal. This required a Zoom meeting with 3 people to explain the contract and tell me they will have to "take this to their leadership." Really? They need to engage their leadership for simple contract issues with a client? Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone. What kind of modern tech company does that these days? Would not recommend doing business with this company. Pros the original service I subscribed to was QeuDr, which was technology that automatically filled cancelled appointments by texting patients who are on the schedule in the future to ask if they would like to come in earlier. Qeudr was purchased by Phreesia a few years ago. Cons Horrible customer service and "Gotcha" clause in contract requiring cancellation 60 days before annual renewal date. Review Source YS Yolanda S. Managed Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "PhreesiaReview" March 31, 2025 5.0 Awesome! Whenever I have an appointment with a facility that uses Phreesia. The mobile app is very easy to use. Pros the portability of the pads, making it easy to use in office. Also the online feature for privacy. Cons This app is wonderful to use. No complaints Switched from [Athena](https://www.capterra.com/p/155897/Athena/) portability was better with Phreesia for our patients Review Source NM Natalie M. Director Operations Hospital & Health Care Used the software for: Less than 6 months ### "Simple and Smooth Implementation (AdvancedMD PM Client)" October 10, 2024 5.0 Very smooth, positive, professional. They weren't on my radar initially, but very glad we chose them. Pros Simple and smooth implementation. They request your consents, logos, and handle the rest. It was a very minimally demanding implementation compared to others I've experienced. Cons Nuances related to multi-site implementations required us to get more detailed testing. We missed a few critical customizations (reminder templates, logos) required by locations at go-live that we needed to fix later. Alternatives considered [AdvancedScheduling](https://www.capterra.com/p/2380/AdvancedScheduling/) Reason for choosing Phreesia Better pricing model. We do not like the per encounter model AMD offered. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Cost about the same but had 2x the features. Review Source RO Rhoda O. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Highly Recommend!" October 20, 2025 5.0 Wonderful! My overall experience with Phreesia has been fantastic. Their IT department is quick to respond and troubleshoot any issues efficiently. Our provider representative is knowledgeable, supportive, and always takes the time to educate and assist our team. Pros 1\. Broadcast Messaging 2. Patient Check in is just one click 3. Patient Surveys 4. Pre Registration 5. Balance Due 6. Templates for Email and Text Messaging 7. Total Patient Panel broadcast 8. Payment Assurance 9. Easy to use dashboards 10. Our dedicated Account Executive – Provider Solutions (the ranking could easily be swapped, making Leila #1). This is the first clinic where I’ve used Phreesia, and I’ve found it to be extremely user-friendly and a great all-around solution. I only wish I had the opportunity to use this product sooner! Cons The only drawback is that broadcast messages can’t be sent until the day’s schedule is loaded. It would be helpful to have the ability to send messages in advance. Review Source KB Kaitlyn B. Operations and Data Analyst Medical Practice Used the software for: 2+ years ### "Phreesia is a plus" February 4, 2025 5.0 Very good. We have been with them since 2014 and best decision company ever made. Pros The customization, service, and ease of access it has created for our patients to complete forms/registration prior to visit to then allow us more time with the patient. The text option is also a great tool. Phreesia consistently listens to feedback to improve and actually makes those improvements happen, you are not just a number, your voice/opinion matters. Cons Integration into EMR is a huge plus and this happens with Phreesia and we like, but the integration into our EMR on the clinical side of things could be a cleaner looking and that is getting really nit picky. Review Source RP Ricardo P. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Absolutely not recommend. Look like a good idea, implementation is bad" March 13, 2025 1.0 Very negative overall, looks like a good idea, looks like it would be worth to put effort on getting it to work, but it fails due to cumbersome implementation. At the end we actually didn't save any time of the assistants and front desk people and we are paying north of $600/month for nothing but another task to do. Pros Not much after putting a lot of effort to make it work (we are talking 3 years) Cons Patients hate it, the interface is not good. The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. No easy cancelation as they have this day practice of bad software companies Review Source BM Brandy M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia Efficiency" February 25, 2025 5.0 Excellent. The best account management of any medical software we've used- from improvements implemented to access to an actual person for help. Pros Improvement in efficiency of collecting patient demographics and medical history, check-in, and collecting payments. Cons Interfacing of all medical information into our practice management system. This is because of HIPAA, but would take efficiency to the next level. Review Source Kady K. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "It's okay, but not for older people" February 19, 2019 3.0 Pros I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient. Cons If the population using this was older, they often struggled. It was hard for them to navigate. Review Source AH Andrea H. Front office manager Medical Practice Used the software for: 6-12 months ### "its just ok " February 26, 2025 2.0 not the best. seemed as our office was the beta for everything Pros appointment accelerator, works pretty good, some flaws Cons was not set up properly and had difficulties using it. Alternatives considered [Clearwave](https://www.capterra.com/p/200050/Clearwave/)[Klara](https://www.capterra.com/p/203066/Klara/) Reason for choosing Phreesia appointment accelerator, which we still use Review Source MH Mary H. Director, Patient Access Hospital & Health Care Used the software for: 2+ years ### "Phreesia Customer Review" February 19, 2025 5.0 Overall a great partnership! Our patients are so familiar with the tool and it has become ingrained into many of our teams processes. Pros The support we receive from our customer success manager. Always open to trying new things. Cons They do not have an estimator tool. Because of this I have to use 2 different vendors on the front end. Review Source AR Allie R. Director of Clinical Informatics Medical Practice Used the software for: Less than 6 months ### "Smooth Implementation " October 21, 2024 5.0 Phreesia has spent the last few months guiding us through customization and implementing a new system across 7 locations. They have been very helpful and efficient to work with. Pros The communication and support during implementation was instrumental to our success. Cons Not applicable as this point. We have not had any bad experience that would cause me to not like any feature. Review Source KJ Karla J. Office Manager Medical Practice Used the software for: 2+ years ### "Valuable tool" September 19, 2023 5.0 We absolutely love Phreesia. I have personally recommended Phreesia to people for many years. We save so much staff time by doing insurance verification, appointment reminders, and financial tasks through Phreesia. I highly recommend it. Pros We rely on the insurance verification to make sure we have the correct information to submit a clean claim. This is the #1 feature! Along with that, Phreesia identifies balances and copays, and allows us to collect that right at the time of service. We also rely on the automated appointment reminders, which helps cut down on no-shows. We use targeted communication to remind patients to schedule important follow up visits, or annual physicals. We use the patient payment features to send emails directly to the patient about balances, and they have the option to set up a payment plan directly through Phreesia. Cons Sometimes patients complain about too much communication. I wish there was better integration with the EHR for data, and not just the ability to save some items as a PDF. I wish Phreesia identified credit balances. Review Source JC Jill C. Practice Manager Medical Practice Used the software for: 2+ years ### "Phreesia has made our Practice a whole lot better." October 19, 2023 5.0 Its been great. I have used it at other Practices and it is great. We still have some patients who aren't going to use it, but that number is way out weighed by those who do and love it. Pros ease of use. Patient engagement. Shout outs to patients. Cut down tremendously on wait times and paperwork that had to be filled out. Cons We have struggled with the money part. The co pays and how they are posted. I think is our problem. Reason for choosing Phreesia We were offered Phreesia through our ACO. Review Source DK Debra K. Technology Project Manager Medical Practice Used the software for: 2+ years ### "A resource for answers across your organization!" June 18, 2021 5.0 Flexibility and creativity! Phreesia becomes a part of your organization for solutions to the demands of the medical industry. Because of their enthusiasm to improve, their team works with you to achieve your goals. Pros Flexibility and ingenuity! Phreesia is not only a platform for patient intake and insurance verification, it can be a resource for answers to many of the healthcare demands. Phreesia has been instrumental in capturing data and reports needed to satisfy requirements such as PCMH, Care Coordination, health screenings, compliance and business agreements, UDS, and more. It is the fastest and most effective means of communication to our patients regarding new programs and/or changes to office protocols or announcements. Cons As with any software, there are some limitations, however, with Phreesia many of the limitations are from our EHR software and not Phreesia. The bright side of any limitations is that Phreesia has been wonderful in working with their clients and listening to their suggestions and needs and has worked to find solutions that work! Review Source RH Rose H. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia Review" August 26, 2021 5.0 In the beginning, we saw a huge increase in our collection of balances. Since, we seem to realize a consistent balance with this. Because of the improvements we saw in workflow efficiency, we were able to repurpose staff to other duties and not rehire to replace a few front desk staff who left. We also decreased our billing staff by 1 FTE because we were able to redistribute duties to other staff. We also experienced significant savings in paper products and printing. Pros Phreesia is the central component of our daily patient flow. It integrates extremely well with our EHR system. We are able to capture patient demographics and clinical information electronically and have it populate directly into a chart. It has eliminated paper, significantly reduced time spent checking patients in and allowed staff to focus on other things. Patient chat has allowed us to communicate with patients waiting in cars. We are going to continue doing this post-COVID because it works so well and parents love it. Cons We have tried using Appointment Accelerator but found it didn't work for most of our appointments. We have a very diverse set of appointment types. Phreesia has been great though trying to find a way to tweak it wo make it try to work for us. Review Source KA Kelsey A. MD Medical Practice Used the software for: 1-2 years ### "DO NOT RECOMMEND" April 18, 2024 1.0 Extremely frustrating, time consuming, and expensive. Customer support communication was a complete disaster. Management was helpful but very difficult to get in touch with. Despite the product not working, they are not letting me out of my contract early. I absolutely do not recommend. Pros Phreesia was easy to set up and implement. This was mostly because I worked with a fantastic representative that made it easy. He was then promoted and my representative from then on was not helpful. Cons I used Phreesia for almost 2 years. Within months I was already asking for managers to get involved. For one year, I spoke with representatives in a one hour zoom call every other week, sent multiple emails about issues each week, submitted cases about errors with examples, etc. Despite the amount of detail and examples for each error, the customer support that would respond to submitted cases would respond with an answer that seemed like we were talking about a completely different thing. I have a 7 page word document of the number of cases/examples of errors that we submitted without resolve. After one year and speaking to 3 managers during that time, Phreesia reported that I was having to deal with an excessive amount of issues and because of that, they would start the process over from the ground up. I spent COUNTLESS hours working on Phreesia taking me away from my practice and my patients. After another 8 months of this and spending $17,500, I gave up and asked to terminate the contract early. Even with all of the above, they are not terminating early and are making me pay the additional 4 months, costing another $3,500. Review Source TL Tami L. Supervisor Medical Practice Used the software for: 2+ years ### "Phreesia user" June 30, 2023 4.0 Saves staff time with confirmations, insurance verification and the appointment hub is great for referring doctors! Pros Insurance verification has saved our office many hours of manually checking eligibility. Cons some of the integration and the speed of integration with our EHR.I also wish there was a better demo to show referring doctors the Phreesia hub Reason for choosing Phreesia I started working at the clinic a few months after we began our partnership with Phreesia Review Source JR Jennifer R. Patient Services Coordinator Medical Practice Used the software for: 2+ years ### "Orthopedic Practice" June 30, 2023 4.0 My overall experience with Phreesia has been very positive/ The Support Team is always very helpful and quick to solve issues. Pros I like that our patients are sent out reminders for their upcoming appointments and they have the ability to pre register for their appointments. This saves staff and patients time and stress when they arrive. Also Phreesia is very helpful with showing if the patients insurance coverage is active or inactive and provides the patients plan/ deductibles/where they are at with deductibles/ as well as co pay information Cons Currently we have some issues that we wish we could add to our Phreesia registrations such as Fall Risk and unfortunately not everything integrates to our current system Next Gen that we use. Review Source SC Savannah C. Front Desk Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent Platform with room to grow" December 23, 2019 4.0 Our practice constantly has ideas that could improve the administrator and patient experience. I have always been a Phreesia advocate however I wish our client success associates gave us a "progress card" that we could give to our physicians. I also think Phreesia's structural organization is constantly changing as I have had over 10 different account reps to which I feel as I have to retrain/reexplain our practice every time. Again, our overall experience with Phreesia is excellent - we highly rely and function off of Phreesia. Pros The best part of Phreesia is everything it can do. If Phreesia is utilized to it's full ability the program pays for itself. Patient intake allows the physician to have updated and current information at every visit. We can collect and project pre collection for upcoming procedures, appointments, ect. It allows us to be knowledgeable in eligibility to know exactly what the patient's responsibility is. We are able to use data analysis to encompass how we are doing in almost every aspect; patient satisfaction survey, pre-visit utilization, collections and more. Cons As smart and functional as Phreesia is, I wish there was more ability to customize to our practice. We are a large facility with 4 different locations and each location may have differences that I wish Phreesia would have the ability to customize differences between these practices. For example. If we need to close a location for a day, rather than send out an email to ALL patients it would be extremely helpful to send a notification only to the patients of which are scheduled at that location. Review Source TJ Tami J. Insurance Supervisor Medical Practice Used the software for: 6-12 months ### "Love how much time Phreesia saves our office." July 5, 2023 5.0 My experience with Phreesia is all positive. Pros Phreesia has saved our office so much time. Most patients have filled out their paperwork before arriving to our office, and everything is uploaded into Compulink. The front office no longer needs to make a 100 phone calls a day to confirm appointments. The insurance department no longer needs to look up eligibility on several different websites. The billing and collections are way down, as most patients pay their copay and any past due balance before they even arrive to the office. I cannot say enough good things about Phreesia, as it has been a real time saver for our office. Cons I have no complaints about Phreesia. It has exceeded my expectations. Review Source LM LeAnne M. Business Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Phreesia" August 25, 2021 5.0 My experience with Phreesia has been great. They are always following up with any problems or questions I may have in a timely manner. They communicate with their clients for any new features or upgrades they have. Pros Automatic insurance verification, patient messaging, includes credit card software Cons When a patient fills out their pre-visit info and they have a change of address, I do not like how it automatically updates in Athena CPS. A lot of times, patients misspell words or don't use correct capitalization. Reason for choosing Phreesia I was impressed with their demo and all the features it offered. Review Source AR Alex R. Practice Administrator Medical Practice Used the software for: 2+ years ### "Patient intake and management" August 26, 2021 5.0 Benefits realized include Insurance verification, EMR integration and managing patient intake have all been a great experience. However, Phreesia is expensive and whilst we appreciate that Phreesia has a lot of functionality, it takes a lot of training and a keen eye to fully understand all the notification icons on the portal's home page. Pros Integration with our EMR and having patient engagement with appointment confirmation. For applicable patients to be able to complete their gaps in care on the tablet for things such as ADHD, Risk Fall Assessment, Anxiety and depression. Cons Integration with our EMR was not difficult, but stability or reliability of the system with numerous loss of some functionality. Text message limitations. It seems that the ability for patients to pay online through our website stopped working due to some problem with copying the HTML code from Phreesia to our website. Review Source TC TIffany C. Reception Manager Medical Practice Used the software for: 2+ years ### "Satified" June 23, 2023 5.0 Phreesia helps us collect balances, copays, change insurance and get all required documents completed by patients before the appointment which runs relatively smoothly and issues or problems we face with Phreesia seem to be fixed in a timely manner Pros Phreesia makes the check in process for staff very very easy and speeds up the process overall at the checkin window getting patients seen faster Cons I wish there were more inter office flags on Phreesia for different meaning for us Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.