--- title: "Phreesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Phreesia the right Appointment Scheduling solution for you? Explore 170 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131633/Phreesia/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Phreesia 4.3 (170) [View alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Phreesia Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis.“ February 4, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more. When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed.“ July 9, 2025 SW Sarah W Medical AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the ease of scheduling an appointment and documenting phone calls through the application.“ June 23, 2026 DP Daniel P Chief Operating OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The most frustrating part wasn't just that the promised functionality wasn't available—it was how the situation was handled afterward.“ July 8, 2026 DP Daniel P Chief Operating OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “If their AI receptionist had worked as they indicated it would, that would be a great feature of Phreesia.“ July 8, 2026 DT Diana T Clinical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR.“ February 4, 2026 JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments.“ February 4, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 170 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Receptionist Used the software for: Less than 1 year ### "Cons out weigh the pros." October 1, 2026 4.0 Overall, I believe the cons out-weigh the pros when it comes to Phreesia, however it also depends on your company’s individual need for it as well. Pros Phreesia had a good tracking system for payments and check ins/check outs. It helped us understand who had arrived or completed any pre registration forms. Cons Many patients complained about the constant needing to redo certain things over and over, or crashes on their end. This was then stressful for the company in return. The userface was decent but could have been better. Review Source R Reviewer Chief Operating Officer Used the software for: Less than 1 year ### "Bait and switch. Predatory behavior " July 11, 2026 1.0 I never leave reviews, but in this case I will. We purchased Phreesia for one reason: their AI receptionist. During the sales process, we were told it would answer patient calls and schedule appointments in real time while the patient remained on the phone. After signing the contract, and during the implementation process we learned that functionality was not actually available for our athenahealth integration. Instead, it simply sent patients a text message with a scheduling link, which our existing system already did. We immediately notified Phreesia that we wanted to cancel because the primary product they advertised to us was not actually available. We were told we would have to pay a termination fee. Ultimately, they promised a product that they couldn't deliver and then charged us a termination fee when we wanted to leave. Based on our experience, I cannot recommend Phreesia. Pros If their AI receptionist had worked as they indicated it would, that would be a great feature of Phreesia. Cons The most frustrating part wasn't just that the promised functionality wasn't available—it was how the situation was handled afterward. Commitments were repeatedly missed, responsibility was avoided, and customer concerns were dismissed. We would have gladly reconsidered working with Phreesia once the AI product was actually ready, but the way this was handled destroyed our confidence in the company. Downright predatory behavior. Review Source R Reviewer Medical Assistant Used the software for: Less than 1 year ### "Phunky Phressia" June 25, 2026 5.0 Overall, I think I like using Phressia, I feel there are a few things that could be better, but my honest opinion is, it's a good application. Pros I like the ease of scheduling an appointment and documenting phone calls through the application. The security of being able to send messages/ sensitive information is a big WIN to me. Cons My least favorite thing about Phressia, is every single time I go to the doctor who uses this software, it requires me to literally re go through every security question. Review Source Ted F. president Used the software for: 1-3 years ### "BROKEN VERBAL CONTRACT" June 16, 2026 1.0 Pros big on promise to integrate with Athena software but poor on actually doing it. They continue expect me to pay for what they did not deliver Cons BROKEN VERBAL CONTRACT They claimed they could have patients fill out information that would automatically populate the appropriate place on athena software but in fact they only produced a pdf file that did not populate the discrete data needed to be useable in athena. They want to insist that the contract be fulfilled by user but they broke the verbal contract that they made with me. Review Source R Reviewer Clinical Office Manager Used the software for: 3-5 years ### "Phressia Review " February 10, 2026 4.0 My overall experience with Phressia was very helpful for our HIPPA compliance paper work and patient personal information. Pros Phreesia was very helpful when it came to checking the patient in when they arrived, keeping up with medical records and forms that the patient have to filled out at the time of check in. Cons When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR. Review Source VR Verified Reviewer Practice Manager Used the software for: 3-5 years ### "Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways " March 6, 2018 5.0 This product is such a cost saver and Time Saver for the entire practice Pros The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver Cons Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is Review Source R Reviewer Financial Advisor Used the software for: 1-3 years ### "2 Thumbs up!" March 19, 2025 5.0 Two thumbs up! Way more positives than negatives. Pros I absolutely loved Phreesia. The intake pad when patients would arrive was very user friendly. We could see how far they had gotten and when they would be done on intake. We could verify Insurance through Phreesia. It would tell us co pays due and balances. Cons Some patients would complain that the intake was somewhat lengthy however that could be our practice issue. I know we had added things on there that the Doctors wanted such as psychiatric evaluations. Review Source R Reviewer MD Used the software for: 3-5 years ### "Phreesia's unfair "Gotcha" Clause" July 10, 2025 1.0 I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more.When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed. All my other third party vendors for Athenahealth allow cancelation either immediately or with no more than 60 days notice. This is a "gotcha " clause which I missed, but I expected some consideration since I have nbeen a client and I was only 13 days over the auto-renewal. This required a Zoom meeting with 3 people to explain the contract and tell me they will have to "take this to their leadership." Really? They need to engage their leadership for simple contract issues with a client? Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone. What kind of modern tech company does that these days? Would not recommend doing business with this company. Pros the original service I subscribed to was QeuDr, which was technology that automatically filled cancelled appointments by texting patients who are on the schedule in the future to ask if they would like to come in earlier. Qeudr was purchased by Phreesia a few years ago. Cons Horrible customer service and "Gotcha" clause in contract requiring cancellation 60 days before annual renewal date. Review Source R Reviewer SVP CRO Used the software for: 3-5 years ### "Senior Vice President and Chief Revenue Officer" February 6, 2025 5.0 Excellent, very pleased with Phreesia. Patient satisfaction is consistently positive. Pros Phreesia offers a convenient and easy to use tool for patient registration and check-in. In summary, the tool is intuitive, with intelligent prompts that incorporating capture of pertinent demographic and insurance information - including clinical screens and necessary forms. Cons OCR technology to read drivers license and insurance card images. Review Source R Reviewer Managed Care Coordinator Used the software for: 3-5 years ### "PhreesiaReview" April 1, 2025 5.0 Awesome! Whenever I have an appointment with a facility that uses Phreesia. The mobile app is very easy to use. Pros the portability of the pads, making it easy to use in office. Also the online feature for privacy. Cons This app is wonderful to use. No complaints Review Source Rhoda O. Office Manager Used the software for: 1-3 years ### "Highly Recommend!" October 27, 2025 5.0 Wonderful! My overall experience with Phreesia has been fantastic. Their IT department is quick to respond and troubleshoot any issues efficiently. Our provider representative is knowledgeable, supportive, and always takes the time to educate and assist our team. Pros 1\. Broadcast Messaging 2. Patient Check in is just one click 3. Patient Surveys 4. Pre Registration 5. Balance Due 6. Templates for Email and Text Messaging 7. Total Patient Panel broadcast 8. Payment Assurance 9. Easy to use dashboards 10. Our dedicated Account Executive – Provider Solutions (the ranking could easily be swapped, making Leila #1). This is the first clinic where I’ve used Phreesia, and I’ve found it to be extremely user-friendly and a great all-around solution. I only wish I had the opportunity to use this product sooner! Cons The only drawback is that broadcast messages can’t be sent until the day’s schedule is loaded. It would be helpful to have the ability to send messages in advance. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Absolutely not recommend. Look like a good idea, implementation is bad" March 17, 2025 1.0 Very negative overall, looks like a good idea, looks like it would be worth to put effort on getting it to work, but it fails due to cumbersome implementation. At the end we actually didn't save any time of the assistants and front desk people and we are paying north of $600/month for nothing but another task to do. Pros Not much after putting a lot of effort to make it work (we are talking 3 years) Cons Patients hate it, the interface is not good. The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. No easy cancelation as they have this day practice of bad software companies Review Source R Reviewer Practice Administrator Used the software for: 3-5 years ### "Phreesia Efficiency" February 26, 2025 5.0 Excellent. The best account management of any medical software we've used- from improvements implemented to access to an actual person for help. Pros Improvement in efficiency of collecting patient demographics and medical history, check-in, and collecting payments. Cons Interfacing of all medical information into our practice management system. This is because of HIPAA, but would take efficiency to the next level. Review Source R Reviewer Receptionist Used the software for: 1-3 years ### "Good System for Practices Starting Out " May 9, 2025 3.0 Overall my experience with Phressia was not too bad. It was always nice to be able to take payments in a timely manner. Pros Phreesia was easy to use when checking patients in and taking patient payments, which is especially important when you have a line of patients trying to check in. Cons Some setting were not as user friendly. It was always a hassle to authorize insurance policies when they were not coming up as automatically being verified. Review Source Kady K. Medical Assistant Used the software for: 3-5 years ### "It's okay, but not for older people" February 20, 2019 3.0 Pros I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient. Cons If the population using this was older, they often struggled. It was hard for them to navigate. Review Source R Reviewer dermtologist Used the software for: 3-5 years ### "pretty ok. Some glitches with how user-friendly it is" April 21, 2025 4.0 more positive than negative but not amazing. It's good that is integrates, but requires staff assistance for many older patients taking up valuable time Pros ease of use for most patients is good. integration with EMR and PM software is a plus. Older patients struggle Cons very lengthy. Multiple screens, multiple signatures and numerous questions. Not always easy to find how to proceed to next screen, hard for older patients to manage. Review Source R Reviewer Director, Patient Access Used the software for: 3-5 years ### "Phreesia Customer Review" February 20, 2025 5.0 Overall a great partnership! Our patients are so familiar with the tool and it has become ingrained into many of our teams processes. Pros The support we receive from our customer success manager. Always open to trying new things. Cons They do not have an estimator tool. Because of this I have to use 2 different vendors on the front end. Review Source R Reviewer Director of Patient Access Used the software for: 3-5 years ### "Excellent product with a lot of valuable features" February 22, 2024 5.0 Pros Daily census tracking to help identify staffing needs at a glance. Patient reminders and the fact they can go out via text and email since some patients may have either or. These are just a couple of the features I find most valuable from a patient access standpoint. Cons Some of the E&B functionality can get confusing when payers aren't set up correctly, however, in these situations, the Phreesia support team has been great with not only helping resolve issues, but responding timely. Review Source R Reviewer Practice Manager Used the software for: Less than 1 year ### "Phreesia has increased our revenue during our trial period!" October 20, 2023 5.0 I am very satisfied with the communication between the phreesia set up team and myself. They have been very helpful with following up and making adjustments as needed. Our set up was customized to fit the practice (telehealth only) and it has been working out great. Pros I love the ease of the system. The system integrates with eCW EMR and cuts our office time in half, allowing to focus on other areas in the practice. Phreesia automatically sends the patients our practice consent forms and collects co payments during the check in process. We also customized our platform to allow patients with an outstanding balance to enroll into a payment plan. Many patients avoid our office calls when payment is due and have noticed patients prefer to enroll in payments plans on their own. We have seen a surge in old balances being collected these last two weeks. Cons I would be happy if phreesia had a patient self scheduling option that integrated with eCW. Right now, patients make an appointment request through a phreesia custom form and we manually add that appointment into our EMR. We do have an alternative for established patients wishing to self schedule so we only need to manually schedule New appointment request. It's not too bad. Review Source Stefanie L. Business Systems Coordinator Used the software for: 1-3 years ### "Phreesia is the BOMB.COM" June 21, 2021 5.0 Phreesia has been an awesome experience from the very beginning. Integration and implementation went smoothly. Support is quick to respond and resolve concerns. The Phreesia team is undeniably helpful. Pros Phreesia is easy to use for both staff and patients. Training new staff members is simple and thorough with the university. Patients don't have to keep or remember log in or password, helping ensure the majority of patients easily complete the registration for each visit, making sure we have the most accurate contact information on file. Cons Insurance verifications are sometimes a hiccup. HMO and out of network plans are sometimes missed by staff since Phreesia shows it as active and complete. Staff has had to learn to check and double check benefit details in an attempt to catch these prior to the visit. Review Source R Reviewer Info Systems Administrator Used the software for: 3-5 years ### "The Best decision we could have made!" August 26, 2021 5.0 Pros I cant' say enough about Phreesia! Their platform is so user friendly it makes the front end workflow easier and more efficient. I love that they are always growing their offerings with weekly updates. Knowing they are willing to make the moves needed to stay relevant and a leader in the market. Cons They have great offerings, some of which are not available for certain practice management system. There are issues with the vendors they are connecting to. The other vendors are holding back the capabilities to make Phreesia even more powerful and useful for the end users. Review Source AV Amanda V. Revenue Operations Manager Used the software for: 3-5 years ### "Check in process has become easier! " July 3, 2023 3.0 There are so many benefits to using Phreesia. From cutting down on the old school printing daily schedules, verifying every patients insurance one by one, then calling each patient to confirm appointment date/times to capturing required information via previsit in advance of the appointment. Pros Phreesia has grown tremendously over the years with their features, it’s amazing too see how far they have become. To be able to utilize technology & have a software to make things more streamlined with the day to day check in process for our increasing patient population is a must! Cons There are a few enhancements I have offered, which would be beneficial to Phreesia. Phreesia always has new features to offer, sometimes too many without making changes/updates to previous features. Review Source R Reviewer Administrator Used the software for: Less than 1 year ### "Phreesia Review" August 26, 2021 4.0 I am unsure if I am wanting to try a different product out at this point. Phreesia has some great features but, the customer service aspect and limited functionality has made it tough to want to renew the contract. Pros The best features are that the patients are able to check in, pay a bill and get Covid screens from their mobile devices sitting in their car. All forms flow into the chart as well. Cons We need the ability to easily text patients that are not on the schedule for that day. Broadcasting is great but only used when all patients need to know information. Often, there are patients who we need to text but can not if they aren't on the schedule. Also, I have not been happy with customer service. We have had a ticket open for a week now where one of my receptionists can not log into Phreesia. Someone at Phreesia keeps closing the ticket. It is imperative that she gets the help needed as she is the only receptionist at that office. Review Source R Reviewer EHR Specialist Used the software for: 3-5 years ### "Patient-Centered and Staffed-Centered Solution!" July 3, 2023 5.0 Pros The implementation of Phreesia provided a lot of value to our practices. As our patients and staff needs evolve, Phreesia allows us to be agile and adapt to those needs in a timely manner. Cons Phreesia does a great job listening to client needs and making enhancements or adding additional features that provide value and ROI. Review Source R Reviewer EMR Specialist and Trainer Used the software for: Less than 1 year ### "Phreesia Offers Easy and Meaningful Check-In and Intake Forms" July 3, 2023 5.0 Our patient are happier with digital check-in and we get more forms done quicker and easier than before. Pros The patient's are presented with their mandatory forms and agreements 10 days ahead of the appointment to be filled out in the comfort of their homes. Cons Communications Templates do not have a copy feature and each section has to be setup from scratch. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.