# Phreesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Phreesia the right Appointment Scheduling solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131633/Phreesia/reviews --- Phreesia 4.3 (166) [View alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Phreesia Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis.“ February 4, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more. When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed.“ July 9, 2025 JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments.“ February 4, 2025 DT Diana T Clinical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR.“ February 4, 2026 DR Daphene R Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Phreesia support is always there to help and the services they provide make our jobs so much easier. “ October 23, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone.“ July 9, 2025 MB Michael B dermtologistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It's good that is integrates, but requires staff assistance for many older patients taking up valuable time“ April 17, 2025 LH Leticia H Practice managerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Practice Manager Used the software for: 2+ years ### "Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways " March 5, 2018 5.0 This product is such a cost saver and Time Saver for the entire practice Pros The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver Cons Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is Review Source NM Natalie M. Director Operations Hospital & Health Care Used the software for: Less than 6 months ### "Simple and Smooth Implementation (AdvancedMD PM Client)" October 10, 2024 5.0 Very smooth, positive, professional. They weren't on my radar initially, but very glad we chose them. Pros Simple and smooth implementation. They request your consents, logos, and handle the rest. It was a very minimally demanding implementation compared to others I've experienced. Cons Nuances related to multi-site implementations required us to get more detailed testing. We missed a few critical customizations (reminder templates, logos) required by locations at go-live that we needed to fix later. Alternatives considered [AdvancedScheduling](https://www.capterra.com/p/2380/AdvancedScheduling/) Reason for choosing Phreesia Better pricing model. We do not like the per encounter model AMD offered. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Cost about the same but had 2x the features. Review Source RP Ricardo P. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Absolutely not recommend. Look like a good idea, implementation is bad" March 13, 2025 1.0 Very negative overall, looks like a good idea, looks like it would be worth to put effort on getting it to work, but it fails due to cumbersome implementation. At the end we actually didn't save any time of the assistants and front desk people and we are paying north of $600/month for nothing but another task to do. Pros Not much after putting a lot of effort to make it work (we are talking 3 years) Cons Patients hate it, the interface is not good. The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. No easy cancelation as they have this day practice of bad software companies Review Source YS Yolanda S. Managed Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "PhreesiaReview" March 31, 2025 5.0 Awesome! Whenever I have an appointment with a facility that uses Phreesia. The mobile app is very easy to use. Pros the portability of the pads, making it easy to use in office. Also the online feature for privacy. Cons This app is wonderful to use. No complaints Switched from [Athena](https://www.capterra.com/p/155897/Athena/) portability was better with Phreesia for our patients Review Source KB Kaitlyn B. Operations and Data Analyst Medical Practice Used the software for: 2+ years ### "Phreesia is a plus" February 4, 2025 5.0 Very good. We have been with them since 2014 and best decision company ever made. Pros The customization, service, and ease of access it has created for our patients to complete forms/registration prior to visit to then allow us more time with the patient. The text option is also a great tool. Phreesia consistently listens to feedback to improve and actually makes those improvements happen, you are not just a number, your voice/opinion matters. Cons Integration into EMR is a huge plus and this happens with Phreesia and we like, but the integration into our EMR on the clinical side of things could be a cleaner looking and that is getting really nit picky. Review Source BM Brandy M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia Efficiency" February 25, 2025 5.0 Excellent. The best account management of any medical software we've used- from improvements implemented to access to an actual person for help. Pros Improvement in efficiency of collecting patient demographics and medical history, check-in, and collecting payments. Cons Interfacing of all medical information into our practice management system. This is because of HIPAA, but would take efficiency to the next level. Review Source AH Andrea H. Front office manager Medical Practice Used the software for: 6-12 months ### "its just ok " February 26, 2025 2.0 not the best. seemed as our office was the beta for everything Pros appointment accelerator, works pretty good, some flaws Cons was not set up properly and had difficulties using it. Alternatives considered [Clearwave](https://www.capterra.com/p/200050/Clearwave/)[Klara](https://www.capterra.com/p/203066/Klara/) Reason for choosing Phreesia appointment accelerator, which we still use Review Source SC Shari C. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia is awesome:)" February 5, 2025 5.0 It has been amazing since I started with them June, 2008. You can't ask for a better check in product Pros Everything. There is nothing about Phreesia that isn't fantastic. Cons Nothing. Their customer service is above all others. Review Source JM Julia M. Receptionist Medical Practice Used the software for: 1-2 years ### "Good System for Practices Starting Out " May 8, 2025 3.0 Overall my experience with Phressia was not too bad. It was always nice to be able to take payments in a timely manner. Pros Phreesia was easy to use when checking patients in and taking patient payments, which is especially important when you have a line of patients trying to check in. Cons Some setting were not as user friendly. It was always a hassle to authorize insurance policies when they were not coming up as automatically being verified. Review Source Kady K. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "It's okay, but not for older people" February 19, 2019 3.0 Pros I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient. Cons If the population using this was older, they often struggled. It was hard for them to navigate. Review Source JE John E. Director of Support Services Hospital & Health Care Used the software for: 2+ years ### "Phreesia delivers excellent customer service" February 4, 2025 5.0 We have an excellent rapport with our Client manager at Phreesia. He stays connected on a bi-weekly basis (at minimum) with the intent of enhancing the tools we have at our fingertips and improving the service that we provide to our patients and clients. Pros Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis. I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments. Cons Our end users have difficulty at times when they have to navigate patient arrival through Phreesia and through our native EHR. Review Source AR Allie R. Director of Clinical Informatics Medical Practice Used the software for: Less than 6 months ### "Smooth Implementation " October 21, 2024 5.0 Phreesia has spent the last few months guiding us through customization and implementing a new system across 7 locations. They have been very helpful and efficient to work with. Pros The communication and support during implementation was instrumental to our success. Cons Not applicable as this point. We have not had any bad experience that would cause me to not like any feature. Review Source LH Leticia H. Practice manager Medical Devices Used the software for: Less than 6 months ### "Phreesia Experience " August 12, 2024 5.0 overall change is difficult but the Phreesia team truly listen and help and customized at our request to best fit our practice needs Pros communication with the onboarding nad implementation team were very proactive and responsive. Cons implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office. Review Source KJ Karla J. Office Manager Medical Practice Used the software for: 2+ years ### "Valuable tool" September 19, 2023 5.0 We absolutely love Phreesia. I have personally recommended Phreesia to people for many years. We save so much staff time by doing insurance verification, appointment reminders, and financial tasks through Phreesia. I highly recommend it. Pros We rely on the insurance verification to make sure we have the correct information to submit a clean claim. This is the #1 feature! Along with that, Phreesia identifies balances and copays, and allows us to collect that right at the time of service. We also rely on the automated appointment reminders, which helps cut down on no-shows. We use targeted communication to remind patients to schedule important follow up visits, or annual physicals. We use the patient payment features to send emails directly to the patient about balances, and they have the option to set up a payment plan directly through Phreesia. Cons Sometimes patients complain about too much communication. I wish there was better integration with the EHR for data, and not just the ability to save some items as a PDF. I wish Phreesia identified credit balances. Review Source SJ Sarah J. Registered Nurse/ Telehealth Coordinator / Office Lead Medical Practice Used the software for: 2+ years ### "Super User" July 5, 2023 4.0 Pros Phreesia was able to give our Practice a leg up when the pandemic hit and our office was still mostly paper. There is such a wide range of usability. I typically try to use 1-2 days every 2-3 months to catch up on new enhancements and abilities Phreesia has introduced. I love being a part of the Beta program and providing feedback on their newest products. I feel like Phreesia, as a large company, actually hears our input and also considers it. Cons Phreesia's support team can be very impatient. As the admin, I would like to have more ability to customize Phreesia instead of having to go through support every time we want to make changes. There is a lot of ability to customize as the Admin, but not the most important types of things such as work flows or frequency of the workflows being sent out. I would like to see their self-scheduling improve. One huge downside to it is the duplicate account/charts that self-scheduling allows. There is not any kind of flag or notification that is sent or shown when there have been duplicate accounts created.I would also like to see the appointment confirmations improve.The appointment confirmations will continue to be sent out and ask patients to confirm an appointment they have already confirmed or canceled. Review Source SJ Shellia J. Administrative Support Manager Medical Practice Used the software for: 2+ years ### "Increased collections and patient demographics" June 25, 2021 5.0 Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect. Pros Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions. Cons Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system. Reason for choosing Phreesia Integration with Allscripts PM & Allscripts Professional EHR. All the great features they have to offer and the upcoming changes and new features. Staying up to date with the current technology is the key to a successfully practice. Review Source JD Justine D. Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement..." July 22, 2022 5.0 From the beginning, the sales process was great. My sales rep truly knew the product and kept up with me when I had questions - I'm a tough sell for sure :) He understood the complexities of Family Practice and even offered solutions along the way. He worked well with my boss/decision maker and built a trust relationship with both of us. That's important! The implementation went very well, and the team worked very hard to ensure success - the team leader was amazing! The process prior to go-live included full discovery of our forms and workflows to find a general understand of how our practice really works. Then came the building of the electronic forms (with re-writes and testing), weekly meetings where the team leader kept me to task, and a virtual go-live that was seamless. My own team loved that we could ask questions on the first day, but there were not a lot to ask actually. The Phreesia implementation team has have been with us every step of the way, with little issues to be honest. And if there were, they were fixed, with explanations as to how to avoid issues in the future. The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product! When we learn something new, we love it even more. I believe Phreesia has a product that they truly care about, and they strive for success - which is what we definitely experienced here, start to finish. Pros Phreesia has a seamless integration with our EHR - we use Athena. The check in process has been cut down to seconds (as opposed to up to 10 minutes at a time), which allows the staff to focus on other ancillary jobs, and less face time with patients. This is a good feature during a pandemic! Also, the reduction of paper utilizing the electronic forms that automatically flow into the charts has already given us a decrease in paper costs, and all the time spent getting forms to patients, and then having to scan all of that paper as well. Our clinical staff and providers appreciate the data imports of electronic forms and medical history updates, which means less data entry, and therefore less errors in the medical record. The clinical staff spend less time during intake, which allows for the provider to have more time in their face to face with the patients. Finally, the ability to quickly satisfy Quality Measures and Population Health requirements (we are Family Practice) is already showing a big improvement in our scores, which is part of our ACO engagement. Meaning, using the logic that Phreesia provides, required questionnaires due once a year are sent to the patient and then satisfied easily in their encounter. Phreesia also captures revenue swiftly and efficiently, and in one month we have seen a 6% increase in our Time of Service collections. I expect this to increase over time as staff (and patients) understand usage of the program. Cons I see no cons at this time to using Phreesia. In the past there may have been a cost issue, but they have worked out better packages for practices who are interested. Review Source TD Tiffany D. Administrator Medical Practice Used the software for: 6-12 months ### "Phreesia Review" August 25, 2021 4.0 I am unsure if I am wanting to try a different product out at this point. Phreesia has some great features but, the customer service aspect and limited functionality has made it tough to want to renew the contract. Pros The best features are that the patients are able to check in, pay a bill and get Covid screens from their mobile devices sitting in their car. All forms flow into the chart as well. Cons We need the ability to easily text patients that are not on the schedule for that day. Broadcasting is great but only used when all patients need to know information. Often, there are patients who we need to text but can not if they aren't on the schedule. Also, I have not been happy with customer service. We have had a ticket open for a week now where one of my receptionists can not log into Phreesia. Someone at Phreesia keeps closing the ticket. It is imperative that she gets the help needed as she is the only receptionist at that office. Reason for choosing Phreesia During the pitch, Phreesia seemed like the functionality was the best. As we started using it, there were limitations to what we were told it would do. Review Source Response from Phreesia September 3, 2021 We're sorry to hear you were less than satisfied with Phreesia and look forward to improving your experience in the future. We pride ourselves on our product, reputation, and the high-quality standards that we maintain, so we would welcome a conversation to understand any specific feedback more thoroughly. KP Kristin P. EHR Specialist Hospital & Health Care Used the software for: 2+ years ### "Patient-Centered and Staffed-Centered Solution!" June 30, 2023 5.0 Pros The implementation of Phreesia provided a lot of value to our practices. As our patients and staff needs evolve, Phreesia allows us to be agile and adapt to those needs in a timely manner. Cons Phreesia does a great job listening to client needs and making enhancements or adding additional features that provide value and ROI. Review Source BF Burcin F. Physician Medical Practice Used the software for: Less than 6 months ### "Small medical practice " June 30, 2023 4.0 Pros I like the online booking system and customizable messaging. I like that all of my consent forms are online and allow for digital signing and integration into the chart. Cons There is difficulty synching history forms and medications automatically with my Athena system. I have to still do it manually which is hard for a small practice. Many patients companion about the ads which I didn't even know about when I signed the contract. You have to pay extra to remove these and apparently it is actually difficult to remove them. Still working on it. Patients complain about the intake process being too repetitive. The system asks the patients to repeat a lot of stuff every visit. Review Source SA Sarah A. Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Phreesia review" June 30, 2023 5.0 Launching a new sytem is always scary! Phressia had staff on site for the week and have continued with weekly meetings to improve and grow! Pros The support we have had throughout has been amazing. From the launch to 6 months later, Phreesia support is always available to help! Phreesia is customizable to what works for your company. Phreesia is always willing to look into ways to help improve our goals and make life easier for staff and patients. Cons Phreesia has so many options that we have not even begun to scratch the surface one what they could offer us! Review Source CB Chris B. Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "Lots of Options But Phreesia is the Clear Cut Winner" November 20, 2023 5.0 We had a great experience from the design of the platform and working with the Phreesia team to customize the platform exactly the way we wanted it. They have flexibility to make it specific to your practice and the Phreesia team is incredibly knowledgeable and helpful. Pros Completely streamlined the patient experience from reminder calls, Kiosk service for self check in, converted all our patient documents to digital format, allowed for online portal payments and have allowed us to create custom patient satisfaction surveys for our patients. Cons Can be a little cost prohibitive for some smaller practices but made sense for our office which falls in the medium/large category. Customer success reps change frequently post implementation. Review Source KR Katie R. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Great customer service" June 30, 2023 5.0 Customer service team is very responsive and top notch. Pros There are many features to choose from that integrate very well with our EMR/PM system. One of the newer features we use is Payment Assurance which sends text or email payment reminders. The patient is able to pay their bill right from a link sent to them. It has reduced the number of statements we send out. Cons I honestly can't think of any cons currently. Review Source RJ Reena J. MD Medical Practice Used the software for: 6-12 months ### "Beware of Phreesia" June 12, 2023 1.0 Very dissatisfied. When I told \[sensitive content hidden\] from Phreesia I no longer wanted to proceed in the implementation of their product in March. I was not told there was a one year minimum contract. I would be charged wearther I had a usable product or not. BE WARNED Pros I wanted to streamline the intake process. I was promised 3 month free trial. I am a single private practice physician who wanted a simple check in process. I opted for the base option. Phreesia took 4 months to set-up this simple base line intake. After which nomproduct was presented to me Cons They were very slow in the implementation process. The 3 months free means nothing if there is no product to evaluate. I am very dissatisfied with Phreesia. I would warn any doctor from using this company Review Source JJ Jennifer J. Business Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Beneficial" June 22, 2023 5.0 While using Phreesia we have cut down on the amount of reminder calls we have to make daily, our paper usage has decreased with the ability to send them out electronically. Collecting co pays and balances on account has increased with the option to keep a card on file. Pros We have saved a lot of time with the appointment reminder function, along with all paperwork being sent out prior to appointment. Having our patients be able to pay online and keep a card on file has been a game changer. Customer support is always a great help when contacted. Cons We had a few hiccups while integrating with our system, but they were great to work with and made sure everything was corrected. It would be nice if we could set patient reminders farther out than 3 days; we like to remind our patients a few weeks/months ahead of time in case they need to change the appt. Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)