--- title: "Phreesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Phreesia the right Appointment Scheduling solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131633/Phreesia/reviews/" page_type: "reviews" language: "en" --- Phreesia 4.3 (169) [View alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Phreesia Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis.“ February 4, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more. When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed.“ July 9, 2025 SW Sarah W Medical AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the ease of scheduling an appointment and documenting phone calls through the application.“ June 23, 2026 DP Daniel P Chief Operating OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The most frustrating part wasn't just that the promised functionality wasn't available—it was how the situation was handled afterward.“ July 8, 2026 DP Daniel P Chief Operating OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “If their AI receptionist had worked as they indicated it would, that would be a great feature of Phreesia.“ July 8, 2026 DT Diana T Clinical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR.“ February 4, 2026 JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments.“ February 4, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Practice Manager Used the software for: 2+ years ### "Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways " March 5, 2018 5.0 This product is such a cost saver and Time Saver for the entire practice Pros The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver Cons Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is Review Source JK Joseph K. SVP CRO Hospital & Health Care Used the software for: 2+ years ### "Senior Vice President and Chief Revenue Officer" February 5, 2025 5.0 Excellent, very pleased with Phreesia. Patient satisfaction is consistently positive. Pros Phreesia offers a convenient and easy to use tool for patient registration and check-in. In summary, the tool is intuitive, with intelligent prompts that incorporating capture of pertinent demographic and insurance information - including clinical screens and necessary forms. Cons OCR technology to read drivers license and insurance card images. Alternatives considered [Waystar](https://www.capterra.com/p/45512/ZirMed/)[Experian Health Patient Schedule](https://www.capterra.com/p/212115/Experian-Healthcare-Patient-Scheduling/) Reason for choosing Phreesia Based on weighted must have features and functionality Review Source KG Katherine G. MD Health, Wellness and Fitness Used the software for: 2+ years ### "Phreesia's unfair "Gotcha" Clause" July 9, 2025 1.0 I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more.When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed. All my other third party vendors for Athenahealth allow cancelation either immediately or with no more than 60 days notice. This is a "gotcha " clause which I missed, but I expected some consideration since I have nbeen a client and I was only 13 days over the auto-renewal. This required a Zoom meeting with 3 people to explain the contract and tell me they will have to "take this to their leadership." Really? They need to engage their leadership for simple contract issues with a client? Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone. What kind of modern tech company does that these days? Would not recommend doing business with this company. Pros the original service I subscribed to was QeuDr, which was technology that automatically filled cancelled appointments by texting patients who are on the schedule in the future to ask if they would like to come in earlier. Qeudr was purchased by Phreesia a few years ago. Cons Horrible customer service and "Gotcha" clause in contract requiring cancellation 60 days before annual renewal date. Review Source YS Yolanda S. Managed Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "PhreesiaReview" March 31, 2025 5.0 Awesome! Whenever I have an appointment with a facility that uses Phreesia. The mobile app is very easy to use. Pros the portability of the pads, making it easy to use in office. Also the online feature for privacy. Cons This app is wonderful to use. No complaints Switched from [Athena](https://www.capterra.com/p/155897/Athena/) portability was better with Phreesia for our patients Review Source NM Natalie M. Director Operations Hospital & Health Care Used the software for: Less than 6 months ### "Simple and Smooth Implementation (AdvancedMD PM Client)" October 10, 2024 5.0 Very smooth, positive, professional. They weren't on my radar initially, but very glad we chose them. Pros Simple and smooth implementation. They request your consents, logos, and handle the rest. It was a very minimally demanding implementation compared to others I've experienced. Cons Nuances related to multi-site implementations required us to get more detailed testing. We missed a few critical customizations (reminder templates, logos) required by locations at go-live that we needed to fix later. Alternatives considered [AdvancedScheduling](https://www.capterra.com/p/2380/AdvancedScheduling/) Reason for choosing Phreesia Better pricing model. We do not like the per encounter model AMD offered. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Cost about the same but had 2x the features. Review Source ML Mandy L. Superuser Medical Practice Used the software for: 6-12 months ### "Phreesia is exceptional" July 4, 2023 5.0 Phreesia has been tremendous - it takes a large administrative load off of the front desk. The customer service is excellent, and definitely a great value. Pros The customer service is second to none. They respond quickly and courteously, and if they didn't have the features we needed, they were very quick to make those features available. Cons Some elderly patients don't love doing online check-in, but most of our patients find check-in easy and quick. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) We still use Athena as our EMR, but when we switched, AthenaOne didn't have the comprehensive registration and check-in capacity that Phreesia has. Athena still doesn't have the ability to text the patients, whereas the front desk can text patients on the day of their appointment. Review Source RO Rhoda O. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Highly Recommend!" October 20, 2025 5.0 Wonderful! My overall experience with Phreesia has been fantastic. Their IT department is quick to respond and troubleshoot any issues efficiently. Our provider representative is knowledgeable, supportive, and always takes the time to educate and assist our team. Pros 1\. Broadcast Messaging 2. Patient Check in is just one click 3. Patient Surveys 4. Pre Registration 5. Balance Due 6. Templates for Email and Text Messaging 7. Total Patient Panel broadcast 8. Payment Assurance 9. Easy to use dashboards 10. Our dedicated Account Executive – Provider Solutions (the ranking could easily be swapped, making Leila #1). This is the first clinic where I’ve used Phreesia, and I’ve found it to be extremely user-friendly and a great all-around solution. I only wish I had the opportunity to use this product sooner! Cons The only drawback is that broadcast messages can’t be sent until the day’s schedule is loaded. It would be helpful to have the ability to send messages in advance. Review Source RP Ricardo P. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Absolutely not recommend. Look like a good idea, implementation is bad" March 13, 2025 1.0 Very negative overall, looks like a good idea, looks like it would be worth to put effort on getting it to work, but it fails due to cumbersome implementation. At the end we actually didn't save any time of the assistants and front desk people and we are paying north of $600/month for nothing but another task to do. Pros Not much after putting a lot of effort to make it work (we are talking 3 years) Cons Patients hate it, the interface is not good. The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. No easy cancelation as they have this day practice of bad software companies Review Source BM Brandy M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia Efficiency" February 25, 2025 5.0 Excellent. The best account management of any medical software we've used- from improvements implemented to access to an actual person for help. Pros Improvement in efficiency of collecting patient demographics and medical history, check-in, and collecting payments. Cons Interfacing of all medical information into our practice management system. This is because of HIPAA, but would take efficiency to the next level. Review Source Kady K. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "It's okay, but not for older people" February 19, 2019 3.0 Pros I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient. Cons If the population using this was older, they often struggled. It was hard for them to navigate. Review Source MB Michael B. dermtologist Hospital & Health Care Used the software for: 2+ years ### "pretty ok. Some glitches with how user-friendly it is" April 17, 2025 4.0 more positive than negative but not amazing. It's good that is integrates, but requires staff assistance for many older patients taking up valuable time Pros ease of use for most patients is good. integration with EMR and PM software is a plus. Older patients struggle Cons very lengthy. Multiple screens, multiple signatures and numerous questions. Not always easy to find how to proceed to next screen, hard for older patients to manage. Review Source MH Mary H. Director, Patient Access Hospital & Health Care Used the software for: 2+ years ### "Phreesia Customer Review" February 19, 2025 5.0 Overall a great partnership! Our patients are so familiar with the tool and it has become ingrained into many of our teams processes. Pros The support we receive from our customer success manager. Always open to trying new things. Cons They do not have an estimator tool. Because of this I have to use 2 different vendors on the front end. Review Source DJ Daniel J. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Extremely Satisfied" October 31, 2024 5.0 Simply impressive. Phreesia's product and knowledgeable work force solve real problems with the Veradigm health clinic platform. Pros The sales and implementation team at Phreesia was highly knowledgeable, competent, adept at problem solving, professional, polite, and extremely responsive. The product is very good and stands in the Veradigm platform gap very well, but it was that team which makes the product really shine. Cons There are a couple gaps between Veradigm PM and eHR that Phreesia still does not span for us. Not yet, anyway. I suspect it's only a matter of time before the ever evolving Phreesia solution solves the rest of the Veradigm integration issues. I do wish Phreesia payments worked with any credit card reader, but Review Source KJ Karla J. Office Manager Medical Practice Used the software for: 2+ years ### "Valuable tool" September 19, 2023 5.0 We absolutely love Phreesia. I have personally recommended Phreesia to people for many years. We save so much staff time by doing insurance verification, appointment reminders, and financial tasks through Phreesia. I highly recommend it. Pros We rely on the insurance verification to make sure we have the correct information to submit a clean claim. This is the #1 feature! Along with that, Phreesia identifies balances and copays, and allows us to collect that right at the time of service. We also rely on the automated appointment reminders, which helps cut down on no-shows. We use targeted communication to remind patients to schedule important follow up visits, or annual physicals. We use the patient payment features to send emails directly to the patient about balances, and they have the option to set up a payment plan directly through Phreesia. Cons Sometimes patients complain about too much communication. I wish there was better integration with the EHR for data, and not just the ability to save some items as a PDF. I wish Phreesia identified credit balances. Review Source JC Jill C. Practice Manager Medical Practice Used the software for: 2+ years ### "Phreesia has made our Practice a whole lot better." October 19, 2023 5.0 Its been great. I have used it at other Practices and it is great. We still have some patients who aren't going to use it, but that number is way out weighed by those who do and love it. Pros ease of use. Patient engagement. Shout outs to patients. Cut down tremendously on wait times and paperwork that had to be filled out. Cons We have struggled with the money part. The co pays and how they are posted. I think is our problem. Reason for choosing Phreesia We were offered Phreesia through our ACO. Review Source DK Debra K. Technology Project Manager Medical Practice Used the software for: 2+ years ### "A resource for answers across your organization!" June 18, 2021 5.0 Flexibility and creativity! Phreesia becomes a part of your organization for solutions to the demands of the medical industry. Because of their enthusiasm to improve, their team works with you to achieve your goals. Pros Flexibility and ingenuity! Phreesia is not only a platform for patient intake and insurance verification, it can be a resource for answers to many of the healthcare demands. Phreesia has been instrumental in capturing data and reports needed to satisfy requirements such as PCMH, Care Coordination, health screenings, compliance and business agreements, UDS, and more. It is the fastest and most effective means of communication to our patients regarding new programs and/or changes to office protocols or announcements. Cons As with any software, there are some limitations, however, with Phreesia many of the limitations are from our EHR software and not Phreesia. The bright side of any limitations is that Phreesia has been wonderful in working with their clients and listening to their suggestions and needs and has worked to find solutions that work! Review Source RH Rose H. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia Review" August 26, 2021 5.0 In the beginning, we saw a huge increase in our collection of balances. Since, we seem to realize a consistent balance with this. Because of the improvements we saw in workflow efficiency, we were able to repurpose staff to other duties and not rehire to replace a few front desk staff who left. We also decreased our billing staff by 1 FTE because we were able to redistribute duties to other staff. We also experienced significant savings in paper products and printing. Pros Phreesia is the central component of our daily patient flow. It integrates extremely well with our EHR system. We are able to capture patient demographics and clinical information electronically and have it populate directly into a chart. It has eliminated paper, significantly reduced time spent checking patients in and allowed staff to focus on other things. Patient chat has allowed us to communicate with patients waiting in cars. We are going to continue doing this post-COVID because it works so well and parents love it. Cons We have tried using Appointment Accelerator but found it didn't work for most of our appointments. We have a very diverse set of appointment types. Phreesia has been great though trying to find a way to tweak it wo make it try to work for us. Review Source KA Kelsey A. MD Medical Practice Used the software for: 1-2 years ### "DO NOT RECOMMEND" April 18, 2024 1.0 Extremely frustrating, time consuming, and expensive. Customer support communication was a complete disaster. Management was helpful but very difficult to get in touch with. Despite the product not working, they are not letting me out of my contract early. I absolutely do not recommend. Pros Phreesia was easy to set up and implement. This was mostly because I worked with a fantastic representative that made it easy. He was then promoted and my representative from then on was not helpful. Cons I used Phreesia for almost 2 years. Within months I was already asking for managers to get involved. For one year, I spoke with representatives in a one hour zoom call every other week, sent multiple emails about issues each week, submitted cases about errors with examples, etc. Despite the amount of detail and examples for each error, the customer support that would respond to submitted cases would respond with an answer that seemed like we were talking about a completely different thing. I have a 7 page word document of the number of cases/examples of errors that we submitted without resolve. After one year and speaking to 3 managers during that time, Phreesia reported that I was having to deal with an excessive amount of issues and because of that, they would start the process over from the ground up. I spent COUNTLESS hours working on Phreesia taking me away from my practice and my patients. After another 8 months of this and spending $17,500, I gave up and asked to terminate the contract early. Even with all of the above, they are not terminating early and are making me pay the additional 4 months, costing another $3,500. Review Source KS Katie S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Phreesia eases the front desk burden!" June 30, 2023 5.0 Set up and maintenance is a breeze - monthly meeting with my rep keeps me updated on all options/updates/changes. Pros The chat feature within the reminder and check-in system is a huge time-saver! Cons Coordination for reports between our EMR and Phreesia has been clunky (most on our EMR side) - so some features we have not coordinated with that transition a little unclear for maximum use. Review Source DE David E. EMR Specialist and Trainer Medical Practice Used the software for: 6-12 months ### "Phreesia Offers Easy and Meaningful Check-In and Intake Forms" June 30, 2023 5.0 Our patient are happier with digital check-in and we get more forms done quicker and easier than before. Pros The patient's are presented with their mandatory forms and agreements 10 days ahead of the appointment to be filled out in the comfort of their homes. Cons Communications Templates do not have a copy feature and each section has to be setup from scratch. Review Source LT Lindsay T. Business Operation Manager Medical Practice Used the software for: 1-2 years ### "Phreesia is great! " June 17, 2021 5.0 We love Phreesia and it's only been a positive integration in our world! I would definitely recommend this to other offices. Pros I really like the appointment hub and cancellation hub. Those both have worked really well for our company! The appointment requests have helped us keep better track of our referrals and increased patient volumes. The appointment confirmation has help us cancel patients and decreased the number of phone calls we'd get to cancel or reschedule those patients. I also like the communication options in Phreesia. Being able to text a patient information is very helpful! Cons I with the appointment hub looked a little more organized in new referrals, pending referrals, and unable to reach or doesn't want to come in. Review Source KP Kimberly P. Executive Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Phreesia kept us in business during the peak of COVID!" May 12, 2023 5.0 Pros Implementation process was relatively easy and you can always tweak features as you go. Cons Electronic signatures are not yet available. Review Source NV Nathalie V. Office Manger Medical Practice Used the software for: 2+ years ### "Phreesia Dashboard" June 17, 2021 5.0 Overall, Phreesia is easy to work with and easy to use. It has made checking patients in for their appointments less time consuming. Pros The dashboard displays all of the patients who are scheduled to be seen in each facility. It aids in providing information about which department/area requires additional help on any given day. At a glance, one is able to see insurance eligibility for the day being reviewed in addition to forms needing to be signed/completed. Cons I would love for Phreesia to be able to check/verify eligibility for all insurances, but I do believe they will get there eventually. The item that frustrates me the most at this time is the COVID screening as it is unable to save COVID injection information for each patient so we are needing to ask the same questions at each appointment. Review Source SB Sarah B. F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Phreesia get 5 stars" June 17, 2021 5.0 Overall experience has been awesome. Their support team is great and always there to help. They usually reach back in touch with you within 24 hours. Pros Phreesia has been so helpful with our company. Having pts being able to be checked in before they even get here helps us tremendously and helps our parents with small children. We have found that we our AR has gone up while using Phreesia Cons Sometimes the eligibility isn't always right. Wish something would be able to integrate to our EMR into the chart and not just demographics. Like to be able to have whole family account linked together, so parents don't have to make multiple transactions. Review Source Jessica A. Office Manager Medical Practice Used the software for: 2+ years ### "Great for Small processes" October 31, 2019 5.0 We enjoyed Phreesia while we could and wished we could have continued. Pros This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper. Cons I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Reduce paper use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.