# Phreesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Phreesia the right Appointment Scheduling solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131633/Phreesia/reviews --- Phreesia 4.3 (167) [View alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Phreesia Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Phreesia has allowed us to automate our point of service/copayment collection workflow and increased the amount we are collecting on a monthly basis.“ February 4, 2025 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a client of Phreesia for 2 -3 years, and I wanted to cancel my service since I engaged another vendor who provides the same service and more. When I went to cancel my service on April 13, I was told my contract auto-renewed for one year on April 1, and that I needed to cancel 60 days before my contract renewed.“ July 9, 2025 JE John E Director of Support ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I also appreciate the Appointment Accelerator feature that has helped us backfill up to 40% of our cancelled appointments.“ February 4, 2025 DT Diana T Clinical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “When the patients filled out the name of the pharmacy, Phreesia had some difficulty transferring to our current EMR.“ February 4, 2026 TC TIffany C Reception ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Phreesia helps us collect balances, copays, change insurance and get all required documents completed by patients before the appointment which runs relatively smoothly and issues or problems we face with Phreesia seem to be fixed in a timely manner“ June 23, 2023 KG Katherine G MDHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Furthermore, I cannot reset my password as well as change my account information and cancel my ACH without speakign with someone.“ July 9, 2025 JR Jennifer R Patient Services CoordinatorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Also Phreesia is very helpful with showing if the patients insurance coverage is active or inactive and provides the patients plan/ deductibles/where they are at with deductibles/ as well as co pay information“ June 30, 2023 LH Leticia H Practice managerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Practice Manager Used the software for: 2+ years ### "Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways " March 5, 2018 5.0 This product is such a cost saver and Time Saver for the entire practice Pros The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver Cons Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is Review Source JK Joseph K. SVP CRO Hospital & Health Care Used the software for: 2+ years ### "Senior Vice President and Chief Revenue Officer" February 5, 2025 5.0 Excellent, very pleased with Phreesia. Patient satisfaction is consistently positive. Pros Phreesia offers a convenient and easy to use tool for patient registration and check-in. In summary, the tool is intuitive, with intelligent prompts that incorporating capture of pertinent demographic and insurance information - including clinical screens and necessary forms. Cons OCR technology to read drivers license and insurance card images. Alternatives considered [Waystar](https://www.capterra.com/p/45512/ZirMed/)[Experian Health Patient Schedule](https://www.capterra.com/p/212115/Experian-Healthcare-Patient-Scheduling/) Reason for choosing Phreesia Based on weighted must have features and functionality Review Source RP Ricardo P. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Absolutely not recommend. Look like a good idea, implementation is bad" March 13, 2025 1.0 Very negative overall, looks like a good idea, looks like it would be worth to put effort on getting it to work, but it fails due to cumbersome implementation. At the end we actually didn't save any time of the assistants and front desk people and we are paying north of $600/month for nothing but another task to do. Pros Not much after putting a lot of effort to make it work (we are talking 3 years) Cons Patients hate it, the interface is not good. The link with Office Practicum is lacking, the card reader is antiquated, the customer service is cocky, annoying and absolutely convinced all the reason why something is wrong is your fault. No easy cancelation as they have this day practice of bad software companies Review Source YS Yolanda S. Managed Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "PhreesiaReview" March 31, 2025 5.0 Awesome! Whenever I have an appointment with a facility that uses Phreesia. The mobile app is very easy to use. Pros the portability of the pads, making it easy to use in office. Also the online feature for privacy. Cons This app is wonderful to use. No complaints Switched from [Athena](https://www.capterra.com/p/155897/Athena/) portability was better with Phreesia for our patients Review Source NM Natalie M. Director Operations Hospital & Health Care Used the software for: Less than 6 months ### "Simple and Smooth Implementation (AdvancedMD PM Client)" October 10, 2024 5.0 Very smooth, positive, professional. They weren't on my radar initially, but very glad we chose them. Pros Simple and smooth implementation. They request your consents, logos, and handle the rest. It was a very minimally demanding implementation compared to others I've experienced. Cons Nuances related to multi-site implementations required us to get more detailed testing. We missed a few critical customizations (reminder templates, logos) required by locations at go-live that we needed to fix later. Alternatives considered [AdvancedScheduling](https://www.capterra.com/p/2380/AdvancedScheduling/) Reason for choosing Phreesia Better pricing model. We do not like the per encounter model AMD offered. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Cost about the same but had 2x the features. Review Source KB Kaitlyn B. Operations and Data Analyst Medical Practice Used the software for: 2+ years ### "Phreesia is a plus" February 4, 2025 5.0 Very good. We have been with them since 2014 and best decision company ever made. Pros The customization, service, and ease of access it has created for our patients to complete forms/registration prior to visit to then allow us more time with the patient. The text option is also a great tool. Phreesia consistently listens to feedback to improve and actually makes those improvements happen, you are not just a number, your voice/opinion matters. Cons Integration into EMR is a huge plus and this happens with Phreesia and we like, but the integration into our EMR on the clinical side of things could be a cleaner looking and that is getting really nit picky. Review Source BM Brandy M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Phreesia Efficiency" February 25, 2025 5.0 Excellent. The best account management of any medical software we've used- from improvements implemented to access to an actual person for help. Pros Improvement in efficiency of collecting patient demographics and medical history, check-in, and collecting payments. Cons Interfacing of all medical information into our practice management system. This is because of HIPAA, but would take efficiency to the next level. Review Source JM Julia M. Receptionist Medical Practice Used the software for: 1-2 years ### "Good System for Practices Starting Out " May 8, 2025 3.0 Overall my experience with Phressia was not too bad. It was always nice to be able to take payments in a timely manner. Pros Phreesia was easy to use when checking patients in and taking patient payments, which is especially important when you have a line of patients trying to check in. Cons Some setting were not as user friendly. It was always a hassle to authorize insurance policies when they were not coming up as automatically being verified. Review Source AH Andrea H. Front office manager Medical Practice Used the software for: 6-12 months ### "its just ok " February 26, 2025 2.0 not the best. seemed as our office was the beta for everything Pros appointment accelerator, works pretty good, some flaws Cons was not set up properly and had difficulties using it. Alternatives considered [Clearwave](https://www.capterra.com/p/200050/Clearwave/)[Klara](https://www.capterra.com/p/203066/Klara/) Reason for choosing Phreesia appointment accelerator, which we still use Review Source Kady K. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "It's okay, but not for older people" February 19, 2019 3.0 Pros I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient. Cons If the population using this was older, they often struggled. It was hard for them to navigate. Review Source MB Michael B. dermtologist Hospital & Health Care Used the software for: 2+ years ### "pretty ok. Some glitches with how user-friendly it is" April 17, 2025 4.0 more positive than negative but not amazing. It's good that is integrates, but requires staff assistance for many older patients taking up valuable time Pros ease of use for most patients is good. integration with EMR and PM software is a plus. Older patients struggle Cons very lengthy. Multiple screens, multiple signatures and numerous questions. Not always easy to find how to proceed to next screen, hard for older patients to manage. Review Source DJ Daniel J. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Extremely Satisfied" October 31, 2024 5.0 Simply impressive. Phreesia's product and knowledgeable work force solve real problems with the Veradigm health clinic platform. Pros The sales and implementation team at Phreesia was highly knowledgeable, competent, adept at problem solving, professional, polite, and extremely responsive. The product is very good and stands in the Veradigm platform gap very well, but it was that team which makes the product really shine. Cons There are a couple gaps between Veradigm PM and eHR that Phreesia still does not span for us. Not yet, anyway. I suspect it's only a matter of time before the ever evolving Phreesia solution solves the rest of the Veradigm integration issues. I do wish Phreesia payments worked with any credit card reader, but Review Source LH Leticia H. Practice manager Medical Devices Used the software for: Less than 6 months ### "Phreesia Experience " August 12, 2024 5.0 overall change is difficult but the Phreesia team truly listen and help and customized at our request to best fit our practice needs Pros communication with the onboarding nad implementation team were very proactive and responsive. Cons implantation time , Phreesia had some sort of update which delayed out time line which then interfered with other major projects in the office. Review Source TG Tara G. IT Manager Medical Practice Used the software for: 2+ years ### "Phreesia Proud!!" June 6, 2024 5.0 Exceptional!!!! You truly have a great team at Phreesia. It has been such a pleasure. Pros I am a tech, so I am impressed with all this application can do. Truly makes the job for our staff so much quicker and easier in all areas of their job. Integration with our EHR was impressive. Phreesia has an amazing team that goes far and beyond to make the Phreesia application work for you. Truly so appreciated!! Cons Truly nothing. I have enjoyed my entire experience with the Phreesia team!! Reason for choosing Phreesia We were familiar with Phreesia due to our patient billing. Review Source SJ Sarah J. Registered Nurse/ Telehealth Coordinator / Office Lead Medical Practice Used the software for: 2+ years ### "Super User" July 5, 2023 4.0 Pros Phreesia was able to give our Practice a leg up when the pandemic hit and our office was still mostly paper. There is such a wide range of usability. I typically try to use 1-2 days every 2-3 months to catch up on new enhancements and abilities Phreesia has introduced. I love being a part of the Beta program and providing feedback on their newest products. I feel like Phreesia, as a large company, actually hears our input and also considers it. Cons Phreesia's support team can be very impatient. As the admin, I would like to have more ability to customize Phreesia instead of having to go through support every time we want to make changes. There is a lot of ability to customize as the Admin, but not the most important types of things such as work flows or frequency of the workflows being sent out. I would like to see their self-scheduling improve. One huge downside to it is the duplicate account/charts that self-scheduling allows. There is not any kind of flag or notification that is sent or shown when there have been duplicate accounts created.I would also like to see the appointment confirmations improve.The appointment confirmations will continue to be sent out and ask patients to confirm an appointment they have already confirmed or canceled. Review Source SJ Shellia J. Administrative Support Manager Medical Practice Used the software for: 2+ years ### "Increased collections and patient demographics" June 25, 2021 5.0 Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect. Pros Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions. Cons Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system. Reason for choosing Phreesia Integration with Allscripts PM & Allscripts Professional EHR. All the great features they have to offer and the upcoming changes and new features. Staying up to date with the current technology is the key to a successfully practice. Review Source JD Justine D. Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement..." July 22, 2022 5.0 From the beginning, the sales process was great. My sales rep truly knew the product and kept up with me when I had questions - I'm a tough sell for sure :) He understood the complexities of Family Practice and even offered solutions along the way. He worked well with my boss/decision maker and built a trust relationship with both of us. That's important! The implementation went very well, and the team worked very hard to ensure success - the team leader was amazing! The process prior to go-live included full discovery of our forms and workflows to find a general understand of how our practice really works. Then came the building of the electronic forms (with re-writes and testing), weekly meetings where the team leader kept me to task, and a virtual go-live that was seamless. My own team loved that we could ask questions on the first day, but there were not a lot to ask actually. The Phreesia implementation team has have been with us every step of the way, with little issues to be honest. And if there were, they were fixed, with explanations as to how to avoid issues in the future. The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product! When we learn something new, we love it even more. I believe Phreesia has a product that they truly care about, and they strive for success - which is what we definitely experienced here, start to finish. Pros Phreesia has a seamless integration with our EHR - we use Athena. The check in process has been cut down to seconds (as opposed to up to 10 minutes at a time), which allows the staff to focus on other ancillary jobs, and less face time with patients. This is a good feature during a pandemic! Also, the reduction of paper utilizing the electronic forms that automatically flow into the charts has already given us a decrease in paper costs, and all the time spent getting forms to patients, and then having to scan all of that paper as well. Our clinical staff and providers appreciate the data imports of electronic forms and medical history updates, which means less data entry, and therefore less errors in the medical record. The clinical staff spend less time during intake, which allows for the provider to have more time in their face to face with the patients. Finally, the ability to quickly satisfy Quality Measures and Population Health requirements (we are Family Practice) is already showing a big improvement in our scores, which is part of our ACO engagement. Meaning, using the logic that Phreesia provides, required questionnaires due once a year are sent to the patient and then satisfied easily in their encounter. Phreesia also captures revenue swiftly and efficiently, and in one month we have seen a 6% increase in our Time of Service collections. I expect this to increase over time as staff (and patients) understand usage of the program. Cons I see no cons at this time to using Phreesia. In the past there may have been a cost issue, but they have worked out better packages for practices who are interested. Review Source LP Lauren P. Clinical Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Review of our experience" November 15, 2022 1.0 Make sure to read your contract VERY carefully and make note of your effective date on your order form. Your contract will automatically renew after 12 months or what they call your "initial term". But keep in mind, your contract will have 2 phases - Phase 1 which is an evaluation phase where you can decide if you like the product, and Phase 2 is your committed term where you pay monthly fees. BUT DON'T GET BLINDSIDED - your 12 month intial term is both Phase 1 and Phase 2. Don't make the mistake I did where I assumed our 12 month term was 12 months of paid usage that began in Phase 2. We are now locked into a contract with a product we do not want to use for another year.They will try to upsell you on everything, and I recommend you read the fine print before you commit to a new add-on. While some of the features were really useful for us, like self scheduling (which allowed us much more customization for our practice compared to Athena), we are now locked into using the product because of a clause in our contract. We only used self scheduling for covid testing blitzes and now we don't use it. But we have to keep paying. Okay, fine, I understand it is in the contract. Just pay very close attention to what you sign.Configuration is good, but not perfect. Be prepared to review everything that is built for your practice with a VERY fine toothed comb. Pros Self scheduling allowed more customization than our EMR system AthenaMore customizable messaging to patientsIntegration with our EMR system Cons Pricing structureContract fine print - misleading verbiage Amount of labor on our end to ensure forms were built correctly and matched with correct appointmentsThey will upsell you on everythingErrors related to daylight savings time Review Source KS Katie S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Phreesia eases the front desk burden!" June 30, 2023 5.0 Set up and maintenance is a breeze - monthly meeting with my rep keeps me updated on all options/updates/changes. Pros The chat feature within the reminder and check-in system is a huge time-saver! Cons Coordination for reports between our EMR and Phreesia has been clunky (most on our EMR side) - so some features we have not coordinated with that transition a little unclear for maximum use. Review Source DE David E. EMR Specialist and Trainer Medical Practice Used the software for: 6-12 months ### "Phreesia Offers Easy and Meaningful Check-In and Intake Forms" June 30, 2023 5.0 Our patient are happier with digital check-in and we get more forms done quicker and easier than before. Pros The patient's are presented with their mandatory forms and agreements 10 days ahead of the appointment to be filled out in the comfort of their homes. Cons Communications Templates do not have a copy feature and each section has to be setup from scratch. Review Source LT Lindsay T. Business Operation Manager Medical Practice Used the software for: 1-2 years ### "Phreesia is great! " June 17, 2021 5.0 We love Phreesia and it's only been a positive integration in our world! I would definitely recommend this to other offices. Pros I really like the appointment hub and cancellation hub. Those both have worked really well for our company! The appointment requests have helped us keep better track of our referrals and increased patient volumes. The appointment confirmation has help us cancel patients and decreased the number of phone calls we'd get to cancel or reschedule those patients. I also like the communication options in Phreesia. Being able to text a patient information is very helpful! Cons I with the appointment hub looked a little more organized in new referrals, pending referrals, and unable to reach or doesn't want to come in. Review Source KP Kimberly P. Executive Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Phreesia kept us in business during the peak of COVID!" May 12, 2023 5.0 Pros Implementation process was relatively easy and you can always tweak features as you go. Cons Electronic signatures are not yet available. Review Source NV Nathalie V. Office Manger Medical Practice Used the software for: 2+ years ### "Phreesia Dashboard" June 17, 2021 5.0 Overall, Phreesia is easy to work with and easy to use. It has made checking patients in for their appointments less time consuming. Pros The dashboard displays all of the patients who are scheduled to be seen in each facility. It aids in providing information about which department/area requires additional help on any given day. At a glance, one is able to see insurance eligibility for the day being reviewed in addition to forms needing to be signed/completed. Cons I would love for Phreesia to be able to check/verify eligibility for all insurances, but I do believe they will get there eventually. The item that frustrates me the most at this time is the COVID screening as it is unable to save COVID injection information for each patient so we are needing to ask the same questions at each appointment. Review Source SB Sarah B. F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Phreesia get 5 stars" June 17, 2021 5.0 Overall experience has been awesome. Their support team is great and always there to help. They usually reach back in touch with you within 24 hours. Pros Phreesia has been so helpful with our company. Having pts being able to be checked in before they even get here helps us tremendously and helps our parents with small children. We have found that we our AR has gone up while using Phreesia Cons Sometimes the eligibility isn't always right. Wish something would be able to integrate to our EMR into the chart and not just demographics. Like to be able to have whole family account linked together, so parents don't have to make multiple transactions. Review Source Jessica A. Office Manager Medical Practice Used the software for: 2+ years ### "Great for Small processes" October 31, 2019 5.0 We enjoyed Phreesia while we could and wished we could have continued. Pros This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper. Cons I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Reduce paper use Review Source Similar Products Featured ## Related categories [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.