# Page 5 | Phreesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Phreesia the right Appointment Scheduling solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131633/Phreesia/reviews --- Phreesia 4.3 (166) [View alternatives](https://www.capterra.com/p/131633/Phreesia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 5 - Reviews of Phreesia ## Showing most helpful reviews Showing 101-125 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Julie C. Business Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Our office has had a fantastic experience with the Phressia system! Great customer service." July 11, 2017 5.0 Help with insurance benefits and eligibility. Makes the check-in process much easier. Pros The implementation of the software with our system seemed easy with the help of the Phreesia personnel. I love that our front desk staff can verify benefits at the time of service! We collect at the time of service and if there is a balance from a previous visit - Phreesia notifies the patient at the time of check-in. This has really helped with collections from past visits. As an Administrator, I am able to run reports on the use of the system, patient satisfaction surveys, as well as many other reports. We are able to refund money back to the patient on the card that was used - without having to hold this card information in our office. Love the Phreesia system! Cons There are a few insurance companies that will not verify through the Phreesia system, although this is not really a big problem for us at this time. We really have not had any negative issues with Phreeisa or the many staff members that have helped us over the past year. Review Source JE Jennifer E. Admin Assistant Hospital & Health Care Used the software for: 1-2 years ### "Easy self serve check-ins" October 29, 2018 5.0 It has been a couple of years since I used this software but I tell people about it every chance I get! Pros This was so super simple for most people to check themselves in at our clinic! I absolutely loved having the ability to collect copays on the tablet. This system greatly improved patient satisfaction and reduced wait times at the check-in desk as well as provided enhanced patient privacy. I cannot emphasize enough how awesome this product is!! Cons The only downside to this system is that older people were often intimidated by it, but our staff simply sat down with the patient and asked the questions and recorded the answers. There were some bugs in the system and occasionally all tablets would stop working. This happened more often than it probably should have but overall, was not enough of a problem to outweigh the benefits! Review Source PU Pam U. Data Base Coordinator Medical Practice Used the software for: 1-2 years ### "Phreesia Review" June 18, 2021 4.0 Pros E&B, one location to post payments, ease of credit card payments Cons Refresh issue with the dashboard, how visit charge payments are posted to balance vs. as a visit charge, one way interface to PM - would like to be able to make demographics updates in Phreesia and push back to PM, Review Source KM Kristen M. Clinic Manager Hospital & Health Care Used the software for: Less than 6 months ### "Busy Primary Care Clinic" June 27, 2022 5.0 Well thought out implementation. Excellent Phreesia University training for all staff to partake and use for reference. Pros The customization and implementation process was top notch. Excellent team of professionals helping you along the entire process. Go Live day had on demand support with live techs and implementation specialists, this allowed for real time adjustments and overall success of the role out. Cons There is some information that does not flow over to the Athena EMR, this results in manual entry by the staff to complete the insurance portion of the check in process. Review Source ML Meghan L. Billing Manager Medical Practice Used the software for: 2+ years ### "Helpful product" February 20, 2023 5.0 Pros I like how helpful customer support is. Anytime there is a problem its usually solved within a day. Cons Patients complain about the amount of questions in our check in process. Review Source MG Mathieu G. Direction Health, Wellness and Fitness Used the software for: 1-2 years ### "Phreesia en tant que Logiciel de Communication avec les Patients" November 24, 2023 4.0 Pros Phreesia simplifie les processus administratifs en automatisant les tâches liées à la gestion des informations des patients, des rendez-vous et des paiements. Cela améliore l'efficacité opérationnelle des établissements de santé, réduisant ainsi le fardeau administratif. Cons Dépendance technologique. En cas de panne système ou de problèmes de connectivité, l'accès aux informations cruciales des patients peut être compromis, ce qui souligne l'importance d'une infrastructure informatique robuste et de plans de continuité. Review Source MP Melissa P. practice administrator Medical Practice Used the software for: 2+ years ### "Phreesia for the ENT office" June 17, 2021 4.0 we raised our co-pay collection dramatically. We collect balances when patients are checking in for their appointments. I am always pleased when I see a large balances has been collected on the weekend when patients are checking in for their monday appointment. We literally do not have to do a thing and the balance is collected. Pros We love how the patients can enter most all of their information into the workflow and it automatically goes to our EMR freeing up our medical assistants from entering this information. Cons We have become so reliant on Phreesia and texting patients. When there is an outage we feel lost without it. Review Source PS Paige S. Office Manager Medical Practice Used the software for: 2+ years ### "Amazing!" February 13, 2020 5.0 Amazing! Pros Phreesia has gradually transformed our office in the past 5 years to almost paperless. Our patients love being able to complete their forms prior to their appointment at their leisure. The clinical integration has reduced amount of time it requires to triage patients which is very helpful with keeping our providers on time. In the last 4 months we started using Patient Assurance which has decreased the amount of time it takes our patients to pay their invoices because they can pay it through Phreesia immediately. Cons The screw on plate on the back of the tablets are easily broken when the patients drop the tablets. Review Source VR Verified Reviewer Pediatric pulmonologist and sleep specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Phresia customer support is not what expected" August 9, 2018 1.0 Frustrated Pros insurance verification to some point; but not always correct Cons Phresia pads are freezing constantly interviews are way to long for the patients; Phresia support service refuses to improve them co-pays are not correctly displayed Review Source MR Megan R. Patient Services Manager Medical Practice Used the software for: 1-2 years ### "Patient Services Manager" December 23, 2019 4.0 Overall I feel this has truly benefited our practice with the check in process taking less time, and more importantly balance/copay collection. Pros I love the preregistration feature that allows patients to get checked in ahead of time for their appointments. This saves them time and the front desk when they arrive so their focus can be more on those that are new to the practice or walked in for our immediate care. I also like that with this same feature, patients can take care of payment ahead of time to avoid the awkward conversations that used to be had with the front desk asking for this. Cons I don't care for how much information is needed to be manually entered, especially with designated fields for this information (i.e. Emergency Contact, Release of Confidential Communication). Reason for choosing Phreesia Review Source TV Tempie V. Front Office Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Phreesia for the Win!" February 11, 2020 5.0 Great customer service! Our needs are address quickly and followup has been quick as well. We have been very pleased with our decision and selection of Phreesia. Pros It is very user friendly for our patients. The parents really do like it and it stream lines the check in process to make it more efficient and timely. We like the ability to customize the templates to our liking. It imports to our EHR seamlessly. The credit card on file function has been a game changer! Parents love the ease of paying balances and it frees up staff time not calling hunting down payments from our parents. We have had no push back from our parents on this feature and it has really improved our AR status. The self scheduling has been great as well. Cons I can not think of any thing I DONT like at this point. Review Source JW Joni W. Operations Support Manager Medical Practice Used the software for: 2+ years ### "Great product and support" June 17, 2021 5.0 Pros Easy to use Easy to access reporting Push to mobile is great The training is easy to access Cons Tablets are being phased out due to the push to mobile feature Review Source JC Jason C. Practice Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "The Check in of the Future. " June 17, 2021 4.0 Pros It is very user friendly and simple to use. Each feature is easy to access and provides quick feedback on the patient's status. It allows the staff to focus on the potential problems instead of getting lost in the flood of incoming patients. Cons The only piece of the software I don't love is the general support line. It's outsourced overseas and frequently it takes longer to explain the issue than to correct it. Reason for choosing Phreesia It had a stronger integration with our EMR and PM systems. Review Source MP Marina P. Director of Clinical Applications Hospital & Health Care Used the software for: 1-2 years ### "Phreesia product review" June 17, 2021 4.0 Pros Integrated eligibility verification is a huge time saver for our reception staff. Cons Looking forward to better bi-directional texting capabilities and features. Review Source MS Meri S. Practice Administrator Medical Practice Used the software for: 2+ years ### "Excellent medical office option for scheduling, eligibility, messaging" March 3, 2022 5.0 The company is constantly developing and adding new components to the software to make it more useful. Pros Integration with our scheduling system, ease of use Cons It is internet based, so when internet is down, we miss it terribly! Review Source GG George G. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Phreesia does not work for our practice " March 17, 2023 2.0 Since discovering the real application realities of the integration Phreesia was supportive from a customer service perspective however the contract term of 1 year is not flexible despite the fact that the product was sold as an integrated product. Pros We were originally sold in its integration and interoperability but have come to find that the application of use is much different once the product was integrated. Fort issue was the integration with any system needs to be a direct API not an HL-7. We have had minimal efficiency and economies of scale since go live Cons The integration with our existing EMR is less than desirable. Review Source EB Evangeline B. Office manager Medical Practice Used the software for: 2+ years ### "Office Manager" August 25, 2021 4.0 Extremely pleased Pros amount of data available on dashboard and the effective eligibility function Cons Some draw back with interviews mapping to EHR Review Source KC Kelly C. Administrative Coordinator Medical Practice Used the software for: 2+ years ### "Phreesia Review" June 28, 2021 4.0 Overall I would say that Phreesia has been pretty great! Besides the issues with self scheduling other changes that we make to our workflow are implemented fairly quickly. Pros Our practice likes how easy it is to use. It is very user friendly, especially since our patient base is on the elderly side. Cons As of right now my least favorite feature is the lack of being able to make changes to the self scheduling setup. It's a little frustrating that something so important cannot be modified easily. Review Source LA Lexi A. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Phreesi" June 21, 2021 5.0 Our experience has been very rewarding. Our integration has increased patient communication, and intake times alone. It has helped us increase payments made in office, and has helped bridge the gap between patients that was made during COVID Pros I loved the accessibility for our staff, and ease of communication it provided for our clinical staff and patients. Cons The only thing I would like to change is with integrated software, I would love if it picked up on appointment type and appointment reason Review Source MT Misty T. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Phreesia check in " February 16, 2023 5.0 Phreesia makes check in easier, policies that need to be signed are done, Patient have to verify their address and phone number each time and I love that. Pros The ease of sending a link to patients on their cell phones to complete paperwork. Cons That modmed will not let the clinical information integrate into the system Reason for choosing Phreesia Phreesia gave us more benefits. Review Source JR Jennifer R. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "This has been great for patient engagement! " July 11, 2017 4.0 Pros Putting the check in process in the patients hands. This ensures proper registration at check-in. The patients can pay their copay and balance and even set up a payment plan. The best part is that it is paperless!! Cons Hard getting the patients accustomed to using the check in board. The staff showed some resistance because we have and older patient demographic but Phreesia account rep worked with us on perfecting the patient interviews. Review Source AM April M. Training and Development Coordinator Hospital & Health Care Used the software for: 6-12 months ### "FQHC clinic " June 17, 2021 5.0 It has been great. We started with \[SENSITIVE CONTENT HIDDEN\] who was so helpful and very friendly. He was available as needed and was so helpful with the deployment. We transitioned to \[SENSITIVE CONTENT HIDDEN\] and with most things you get used to the person you start with but \[SENSITIVE CONTENT HIDDEN\] has been excellent super helpful and very patient with us. Pros Its for the most part very user friendly and easy to navigate Cons I would like to be able to change the survey and analytics some without making major changes to the entire system. Review Source CG Camille G. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" June 17, 2021 5.0 Pros Phreesia has streamlined our office flow. It saves our staff so much time. Cons The one thing that I wish could be improved is that we could verify eligibility for more insurance companies. Many of the smaller carriers are not compatable. Review Source KD KRISTY D. Service Admin Mechanical or Industrial Engineering Used the software for: 2+ years ### "Phreesia" August 15, 2018 5.0 Pros I loved that the parents could fill out the patient information (and you could read it) . I also loved that it would tell you if you had a bill, how much, they could set up payment arrangements and slide their credit card in private rather than being called back up to the window. Cons With EMD's the forms didn't automatically go into the patients chart for the doctors and nurses to see Review Source LC Laura C. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Excellent product. Highly recommend" November 20, 2023 5.0 The training was outstanding! \[sensitive content hidden\] made us very comfortable knowing she would train us on anything needed. She held our hand throughout the first day, and always made herself available to us. Pros I love that we can send a blast message to all or some of our patients depending on our needs. I love the result of patients checking themselves in. I love that patients can pay online. Cons Not applicable. So far, so good! I will update if needed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.