One Touch EMR

One Touch EMR


4.5 / 5
17 reviews

Who Uses This Software?

OneTouch caters to small, medium, and multi-location practices who prefer a mobile, cloud-based application that is lightweight yet robust, and is customizable by specialty, by practice, and by user.


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • One Touch EMR
  • www.onetouchemr.com
  • Founded 2011
  • United States

About One Touch EMR

Cloud-based EMR designed by doctors for doctors. It includes integrated fax, eRx, electronic labs & orders, iPad photos/clinical photos with Free Draw tool for annotations. MU I & II certified, HIPAA compliant, ICD-10 ready. Runs on desktop, laptop, iPad & with all browsers. Full featured iPad app. Document quickly by free text, point & click, & Dragon Medical dictation. Customizable with a library of templates for many specialties. Suitable for small to medium, & large multi-location practices.


One Touch EMR Features

  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition

One Touch EMR Reviews Recently Reviewed!


Problematic at times, support is very good, very helpful, and friendly, if you can reach them

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the scheduling. Does come with a prescription writer, mentioned nowhere, for which you need two part paper. Email of my next day's patient schedule the evening before is nice, though I'd prefer to set my own email time. Macros, which work most of the time, are helpful. Not fully intuitive, but better than stories I have heard about many EMRs. Once set up, its decent with relatively customizable templates. The price is reasonable.

Cons: I am a solo practitioner and set this up primarily myself through instructional videos, and trial and error. Customer support during the setup phase was not so helpful. DO NOT set your own name as physician and system administrator. Use something like Admin System for the system administrator name. Else, you end up with your notes and appointments under two different versions of your name. The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster. Wish I could adapt the prescription writer to 4 part paper which I already have. The encounter plan does not seem to let me write Rx for multiple indications from the problem list. Often in medicine, we use medications for not just one simple reason, but to address multiple problems. e.g., an SNRI for generalized anxiety, panic Do and depression, among other uses. Well, you have to pick one. Somewhere there is a likely a better organization for the plan with problem list and prescriptions. If you are writing free text for something like your HPI, and you don't hit the "ok" button before going elsewhere, or forget to hit "ok," all you wrote is lost... This happened to me three times costing hours of work. If you make a mistake or typo when writing a prescription, and don't notice before you write it, and delete it, it keeps the mistake in the medical record as a cancelled Rx. They may, hopefully, fix that. It took a while to figure how to get my name in my notes, and take out 'main office," this is not explained. Deleting a patient is far from intuitive and requires you go to super bill and delete from there. If you write your note after the day the patient was seen, which I do a lot since I am just starting and coming from paper records, you have to change the note's date to the visit date manually via going to superbill, else it defaults to the date of your edit. I ask, why? It took quite a while to figure how to delete the provided example patients. Customer support is difficult to reach. By phone it goes to message, which is so far not returned. Email directly to a support agent was not replied to, for the most part. When you do get someone on the phone, they are very helpful and do take the time to help you.

A free certified software that is cloud based and very easy to use

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall an awesome product. I have used it as a full-service software. No need for double entry

Pros: I like the fact that One Touch EMR offers a free Certified Software when other software companies charge a monthly and sometimes yearly subscription fee. One Touch has the ability to import and data from a Practice Fusion account directly into their platform. Their Clinical Quality Measure reports are easy to generate and multiple users can be added to one primary account.

Cons: There are frequent system updates making it difficult to log in at times. Also, when creating a new account it takes quite some time to receive confirmation emails

Laborious to set up

Oct 24, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Price: free if you don't need more than 1 electronic RX at once.

Well laid out format that is easy on the eyes

Many automated features

Can integrate major labs, local pharmacies and imaging services

Will assist in transfer of Practice Fusion account.

Cons: Unable to cut and paste templates.

Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been.

Portal could offer greater functionality and services.

Overall: I decided to go with a different EMR because of these limitations.

Vendor Response

by One Touch EMR on October 30, 2018

Thank you for your feedback, we're sorry that we weren't afforded the opportunity to assist you directly. Practice Fusion only allowed 1 electronic Rx at a time on their FREE platform, as is the case with our Free Version. We also offer the option to send multiple scripts at a time.

Regarding Setup: We also offer a Free 1-hour session with our trainers to assist in setup, but you did not accept that invitation.

Templates: No software that I'm aware of allows the user to cut/paste fillable templates from one system to another, but we have several hundred pre-built templates based on specialty which are easily customizable, and also offer the option to have custom templates/forms built for you.

Patient Portal: Allows for all patient forms and intake documentation to be entered by the patient (demographics, ROS, Allergies, Meds, Med History, etc..) I'm not sure what greater functionality we could provide.

My experience has been great. The customer service is excellent. Could not ask for any better.

Jun 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This program is awesome. Very user-friendly very self explanatory. Very easy set up. The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with. Giving very professional summary is for patients etc. which certainly decreases my charting workload. Most of all, it is iPad friendly which is what I was looking for to begin with. Making it a whole lot easier.

Cons: So far I have not really found any cons? One thing I would like to see? Is the potential to upload my own PDF documents That must be in a certain format a.k.a. Via state regulations and also documents I have created pertaining to certain modalities, and be able to edit them with my ipen capabilities and attach them to individual patient charts.? This would be very very handy.

One Touch EMR

Apr 27, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to learn, self paced, can customize some features.

Cons: Support is pretty much delayed and non-existent in the moment.

Can't input from a previous day, i.e., seeing a patient at night at home, document on paper, enter the next day, not able to enter a back date and time from the paper chart.

Overall: Works for a limited scope but fine for the application that I'm using it for. Other than not being able to add a record from a previous visit, back date and time, it functional. Haven't figured out the eRx part of it yet, started to register but it didn't work.

Vendor Response

by One Touch EMR on April 30, 2019

Thank you for the feedback Michael. You may import data from a prior note only after the note is "Closed", which is done at the Superbill. eRx requires identity verification prior to setup. Once the documentation has been received by our support team, setup is quick and easy. You will also receive instruction on how to use e-prescribing. Feel free to call us if you need assistance.

Wowed by Product

Aug 25, 2014
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is cloud-based. I love the ease of use and that I don't have to sign a five-year contract but can go month-to-month. The system is not cumbersome, and I don't have to hire a project manager to implement the product; all I needed was web browser and and to enter my unique ID given by the vendor.

Cons: At this time, I have not found anything that I dislike about the product. The people seem to be responsive to my needs, and there is an area in the product where I am able to log any feature requests where they update with their own comments and let me know if it is the roadmap.

Recommendations to other buyers: Sign up for a free trial, and after playing around with it, ask them for a demo. It is free, and they are able to answer any questions that are posed. I was sold after the demo.

Good Value for the Money

Nov 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used an older version of this and it worked well. Easy to use, good quality, and conversion was simple.

Cons: Was a little blurry in the conversion, but that must have been the older version. However, I was happy with the product.

No Longer Documenting Late into the Night

Aug 08, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This EMR makes documenting so fast. I can dictate, type, & point/click (or all 3) in each section of the note. They have great templates you can customize or it's very simple to build your own. It's nice to finally have an EMR that makes sense to us - the ones who have to use it every day. This system is cloud-based so it's mobile which is nice with our 3 locations. I can access it anywhere. I like the iPad app. It's exactly the same as the desktop version with all of the features. I can take photos & make annotations. I have been recommending OneTouch every time EMRs are discussed. I can't say enough good things about the product & you actually get a live, intelligent, helpful person on the phone when you have a question. Thank you!!

Amazing one touch

Sep 29, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. You can adapt the program to your workflow and style. We have 4 partners and we all have different work styles and flows. With one touch, we can customize to our liking. I personally like to dictate and use shortcuts. Another doc likes to type freestyle. We are not all locked into doing the same thing.

Cons: They are growing fast, which is a good thing. However, I now have to wait a few to make suggestions and comments.

Recommendations to other buyers: Take a test drive and get a feel for your workflow. Allow the program to help ease some of the burdening task that goes along with medical charting.

Need portable and customizable? Search no more!

Sep 26, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Editing templates is easy with OTEMR. I recommend it for any practice that is non-traditional, or is just needing an excellent web-based software solution. The customer service is great compared to the big guys.

Cons: I wish more people were using them, so there was a better user-group for troubleshooting.

Recommendations to other buyers: Try the trial environment for a few weeks and see how it can work for your setting.

Too Difficult

Jan 31, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Free, support available if you can wait a few days.

Cons: Two login's one for Admin and one for Provider. Too difficult to keep up with logins even to get started .To reset password seems to take forever. Signed up months ago but have not been able to use yet. It might be a great product but I am looking elsewhere.

Vendor Response

by One Touch EMR on February 04, 2019

Thank you for the feedback. I'm sorry you were having issues. The system has different user roles, each with very different capabilities, just as most practices do. The orientation video we provide when you first sign up shows you how to set the system/practice up initially so that you don't lock yourself out. That being said the system may be customized so that you only need one logon. We also offer FREE setup assistance and training and would be happy to assist you. Contact OneTouch Sales and ask for assistance.

Finally an easy to use EMR

Sep 17, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easily customizable and provides wonderful customer service.

Cons: Like all EMR's, there is a learning curve, but OneTouch offers wonderful training.

Recommendations to other buyers: Consider more than price. Some EMR's sell your data and others require you to buy hardware.

Helpful system with some issues

Jun 11, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and the text message reminders are very useful when they work. Very neat and organized system

Cons: Text messages reminders don't seem to work all the time which can be a little annoying. Also the display is not the greatest

Very intuitive product

Sep 30, 2014
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm able to create a custom GUI for our specific needs.

Cons: No complaints so far! What more can I say?

Recommendations to other buyers: The help line is great. When we had a specific tweak we needed, the CEO took care of it personally.

SaaS EMR!

Aug 12, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: OneTouch is easy to use and implement. They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.

best i have seen

Aug 24, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: you can tell the product was designed by a doctor, workflow is familiar, and helps me document faster with my patients

Perfect for my practice

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have a very small private practice, most of my work is inpatient, so having an EMR for the small amount of private patients I have is great, but I couldn't see paying and arm and a leg just for use of an EMR with 10 patients.

Pros: It is fairly easily customizable, free and the support seems to be readily available with answers to any questions.

Cons: It is difficult to tell if the e-prescribe function actually sent the script or not, the page that pops up doesn't say that it was sent, it just asks if I want to print it or re-issue it, or cancel it.