# APTA Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is APTA Connect the right Electronic Medical Records solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131696/APTA-Connect/reviews --- APTA Connect 4.3 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 10th, 2026 # Reviews of APTA Connect Ease of use 4.1 Customer Service 4.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Lisa K. Business Manager Medical Practice Used the software for: 2+ years ### "No Perfect System" September 4, 2018 4.0 Support staff at CONNECT have been responsive to our needs to the best of their ability. Some edits cannot be made, some get postponed to upcoming releases. We do our best to stay on the current version to minimize problems. If there is an issue, they are quick to react. Pros The system is comprehensive, to the point that business decisions have to made on what/how much to report on because no PT can complete all fields and still deliver good patient care. It has many functions that are customizable to meet individualized needs. It is endorsed by the APTA so our governing body is helping to make sure changes are orchestrated timely relative to required documentation/coding edits. That is reassuring to professional staff. It has flexibility to be self-hosted or hosted by Cedaron, depending on your IT ability and budget. Cons The system does not have a billing software component. It must be integrated with billing software via an interface. So it is not a completely integrated system. Review Source RM Rich M. President Health, Wellness and Fitness Used the software for: 2+ years ### "Minimal Shortcomings" August 30, 2018 4.0 There was a period of time when our relationship with Cedaron was the BEST business relationship we had. Customer service was responsive, friendly, effective and caring. However it appeared that staff turnover undermined our customer service relationship in the latter half of our subscription time with Connect. Our relationship with ownership was mostly frequently quite positive. Pros Ease of end user customizations of user interface and reports. Cons The fact that the application was not cloud based and relatively expensive and would have required us to get a new server to continue on with Connect. Review Source KS Kereen S. PT Health, Wellness and Fitness Used the software for: 6-12 months ### "PT" September 6, 2018 3.0 Pros Comprehensiveness of content Outcome surveys Cons Customer support follow-up Forms are difficult to create/ specialise Review Source SB Susan B. Business Office Manager Accounting Used the software for: 6-12 months ### "Great Customer Service" December 13, 2018 5.0 I think once we figure out our interfaces we'll be good! I'm grateful for all the employees we've had the pleasure to work with. Pros the notes look better and are easier to read. Cons Our interfaces seem to have issues. I know this is a work in progress. Review Source DT Dillon T. Used the software for: ### "APTA Connect Rehab EMR" January 3, 2017 5.0 Cedaron's product stands out from any other EMR I have used in an outpatient clinic based on the ability to integrate with our hospital EHR, billing, and patient permanent medical records. We can use an EMR specifically for rehab with an abundance of tools for the physical, occupational, and speech therapists without any problems communicating with our main hospital system. The automated processes save the therapists and administrators hours of time. I highly recommend this product! Pros Integration with hospital EHR Review Source KG Kevon G. Fitness Used the software for: Less than 6 months ### "Great connectivity for OT and Speech" April 5, 2018 4.0 Pros Great connectivity tool to connect OT to stay in communication with one another. Learn new treatment methods and have continuing education. Review Source AM Alexandra M. Student PTA Used the software for: Less than 6 months ### "Easy to use and helpful" April 19, 2018 5.0 Pros It was easy to use, I could always find what I was looking for, I could get in touch with other APTA members as well Cons I didn't have any problems with the software and I never had any complaints about it either because it was so easy to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.