Pro/Phase Marketing

RepeatRewards

4.5 / 5 166 reviews

Who Uses This Software?

RepeatRewards works for independently-owned business, multiple locations, franchises. We cater to restaurants, pharmacies, hardware, retail, and other personal services providers (salons, etc.).


Average Ratings

166 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pro/Phase Marketing
  • www.repeatrewards.com
  • Founded 1986
  • United States

About RepeatRewards

RepeatRewards offers effective and affordable customer loyalty software and more! You get all the tools to build and maintain a customer database and reward customers so they spend more. Youll love our custom marketing campaigns that are proven effective and area available via direct mail, email, and mobile apps. Add on other services that work with RepeatRewards loyalty software like refer-a-friend and survey. Works with many POS.


RepeatRewards Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

RepeatRewards Reviews Recently Reviewed!


Great way to draw in customers

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The perks for the customer! after reaching 100 points and Double Point Days are great ways to get customers to purchase products.

Cons: When it doesn't communicate properly with point of sale. And points don't get recorded. We have to enter them manually online.

Overall: Discounts- and drawing potential customers in.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thanks for taking the time to submit a review! A member from our support team will be reaching out shortly to see if they can assist with the occasional issues you noted regarding the POS communication. If you need anything, please do not hesitate to ask. We are here to help! -RepeatRewards

Great team and great product

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Great program to drive customer loyalty. Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb.

Cons: Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker!

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thanks for submitting your review! We really appreciate you taking the time to do so. Please feel free to reach out at any time for help in any way! -RepeatRewards

Love the program

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Versatility. I also really like how everything is connected together for branding the store. The tracking is really good too.

Cons: Wish I had more time to utilize all the benefits of the program. It is also not real intuitive for cashier training.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thank you so much for taking the time to post a review! There is nothing more valuable to us than customer feedback. If you ever need anything at all- please do not hesitate to ask. -RepeatRewards

We have only been with them for a short time but the team we have worked with is very attentive and

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to get around the site and pretty self explanatory. I have found it easy to use and have been able to get help when needed

Cons: Learning new things...It takes time to get used to using new programs. This has been easier than I was expecting.

Overall: Helping our store have our own rewards program.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thank you for taking the time to submit a review! We are happy things are going well for you and if you ever need anything at all- please do not hesitate to ask our support team. We are here to help make your program a success! -RepeatRewards

Great company in every aspect. I have never been disappointed with them!

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the loyalty program. Our customers are always excited to sign up and we are excited to see returning happy faces. It's easy to use and simple to set up!

Cons: I wish our customers had their own portal that they could log into to track their points and balance, or make any necessary changes to their personal information.

Overall: Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again!

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thanks for the review! We do have a member portal (which can even be custom branded for your business) where customers can do everything you mentioned so a member from our support team will be reaching out to you shortly to get you that information. Please do not hesitate to ask if you ever need anything at all. We are here to help! -RepeatRewards

Repeat Rewards is easy to use and keeps everything organized.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Repeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.

Cons: The help button does not function well. It's designed well, but there might be too many sub tabs for finding things.

Overall: Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help! -RepeatRewards

Provides a lot of information, but hard to navigate

Jun 05, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The graphics with data are very helpful in quickly viewing what I need to know about my customers on a daily basis.

Cons: Confusing to navigate. There's too many button on each page, which makes it hard to find what I need to look at.

Overall: A lot of information about my dedicated customers.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thanks for the review- it is much appreciated! In a recent update we did to the merchant portal we streamlined the data displayed and are working to continue to do so in order to make it easier to navigate so you can expect to see some enhancements in this area soon. If you ever need help finding any data or if you need anything at all please do not hesitate to ask. We are here to help! -RepeatRewards

I would have liked to receive some more training on how to use the program.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to manage customer's accounts, easy to upload files, customer support was great even though I am in a different timezone.

Cons: I would like to be able to change the reward levels on my own without having to go through customer support. Sometimes when adding new members the system glitches and won't let you add the new member.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thanks for the review- our support team is happy to provide additional training and will be reaching out shortly to coordinate a time that works for you and to send some additional resources that you may find helpful in the meantime. You can feel free to reach out at any time, we are here to help! -RepeatRewards

Customer Service has been great in answering all my questions.

Jun 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Email Marketing is a great feature, especially the pre-built templates. Customer service has been great in answering all questions.

Cons: Platform can be a bit confusing at first, thankfully customer service is very quick to respond and answer all questions.

Overall: Marketing and loyalty program to customers.

Vendor Response

by Pro/Phase Marketing on June 12, 2018

Thanks for the review- we really appreciate your feedback! Our support team will be reaching out to see if there is anything we can do to assist in clearing up any questions about the platform or to see if you have any suggestions for how we can improve- we are always making updates based on customer feedback so would love to hear yours. -RepeatRewards

OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM.

Jun 04, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER.

Cons: CUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT.

Overall: I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.

Vendor Response

by Pro/Phase Marketing on June 11, 2018

Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback. -RepeatRewards

The app has really helped us build a good customer base and new excitement towards our business!

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love that you can "check-in" for points at the store on the app and that you can select different dates for deals that you get to set up.

Cons: Software interface can be hard to use -- some areas of the field to fill out are redundant. The scanner for QR membership codes was a little difficult to set up and can be a little confusing for customers to use.

Overall: Ease of sharing rewards and benefits from rewards program. Better customer interaction.

Vendor Response

by Pro/Phase Marketing on June 11, 2018

Thanks for the review! A member of our support team will reach out to see if you have any further feedback and to see if they can help at all with any of the areas you mentioned. We're always making updates to our software based on customer feedback so really appreciate hearing yours! -RepeatRewards

Great service

Jun 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is not a one size fits all system, very well put together and gives a customer a choice in how they sign up and recieve information.

Cons: Learning the software as it has a good amount of option to reach out to customers so it is time intensive to learn.

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for the review! We appreciate you taking the time to submit one. Our support team will reach out shortly to see if we can be of any assistance with the onboarding, we also have a YouTube channel of video tutorials they can share that may help too. We're here to help! -RepeatRewards

Excellent

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how it integrates with our pharmacy system and engages the customer to participate with the pharmacy

Cons: So far we have no problems with the software being user friendly and customers have no problem using

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for the review! We're glad you are pleased with the program and if you ever need anything please do not hesitate to ask- our support team is here to help! -RepeatRewards

This program is user friendly, easily understood, and a great asset to my company.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use and how simple it is set up for other staff in my company to use. Customers are able to log in and check their stats easily as well as my employees. Entering rewards is simple too.

Cons: Cannot enter more than 1000 points for one customer per day. Do not like the fact that I cannot create my own rewards emails/design incentives for my customers and must use templates already set with discounts.

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for taking the time to write a review! We're glad you are enjoying using the program! A member of our support team will be reaching out with some alternatives for customizing emails as we do have other options available that we can discuss, we also do allow larger point totals to be entered for a member in a day so we will be reaching out to clarify and see if we can assist so you'll hear from us soon. Thanks! -RepeatRewards

Once setup it almost runs itself

May 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of website to use. Most things I need to review are on the main page or within a couple clicks.

Cons: If i want to change anything I need to call in and talk with support. Seems like some features (like the prize wheel) should be easier to change.

Overall: Repeat patient tracking

Vendor Response

by Pro/Phase Marketing on June 11, 2018

Thanks for taking the time to post a review- it is much appreciated! We are currently reviewing a possible update to the software that would allow the wheel deal to be updated on your own so we appreciate the suggestion and will make sure to keep you in the loop on the status of this enhancement. If you ever need anything at all- just ask- we are here to help! -RepeatRewards

Customer since 2006

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us!

Cons: It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

Overall: HAPPY CUSTOMERS

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks! -RepeatRewards

Great platform, nice reporting functions, wonderful customer service!

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the customer service! Support staffs are always there to help and are my go-to's.

Cons: I didn't like the old design as it felt outdated. Recently, the website has undergone a redesign that has made functions easier to find.

Overall: Being able to manage our rewards program has been priceless. This software gives us the ability to easily pull up reports, update our app, and change user information easily.

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for taking the time to post a review! We are glad you like the face lift we recently gave to the software (along with adding some enhanced functionality). If you need anything just let us know- we're here to help! Thanks! -RepeatRewards

Great customer service, always very quick to get back to me.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, I would like it if it were easier to find patients with the new software, the fact that the patients don't come up alphabetically is hard.

Cons: There was an update, but, it doesn't always come up with the updated version. I'm not exactly sure how to make it update on every computer.

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for the review! A member of our support team will be reaching out to assist with navigating the updated merchant portal to see if we can assist. Please let us know if we can be of any other assistance! - RepeatRewards

Every time I have needed assistance everyone has been very helpful!

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use and the ability to change/update most of the information myself. I enjoy the insights that are offered so I can better see how my customers are spending their money. It is very easily trackable which is a must for us.

Cons: The bugs during the transition which were inevitable but still inconvenient. The fact that we can't change the pictures on our mailings without calling in to do so.

Vendor Response

by Pro/Phase Marketing on June 11, 2018

Thanks for the review and suggestions regarding changes you would like to see to how updates to campaigns are handled! Our team will review for a possible future enhancement as we are always updating our software and processes to better suit our customer needs. If you ever need anything at all- just ask! We are here to help. -RepeatRewards

Its a good product just needs to work a little better with our Epicor product

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The App and the tracking you can do do within the online back in website. The members have enjoyed the spin wheel.

Cons: We have to enter the customer in 2 times once on epicor and one on Repeat Rewards. Also not much freedom on the emails that you can send out. Would use that more if you could put in out own info. Because we have to go add the customer into mail-chimp so we can do emails and thats a pain. Would also be able to edit on our own the member spin wheel

Overall: we are able to offer a rewards program and we can use it for special pricing for sales on product in the store.

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for the review! We do offer some custom options for emails so a member from our support team will be reaching out shortly with some more information on that to see if that is something you are interested in as well as to discuss some of the other items mentioned. We appreciate your business and please feel free to reach out with anything else you may need. We are here to help! -RepeatRewards

Capterra-loader

Good marketing solution for small business

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS.

Cons: I don't like the free email account provided but it's not a problem as we simply don't use it that much.

Vendor Response

by Pro/Phase Marketing on June 04, 2018

Thanks for the review! We will reach out shortly to find out more about your experience with the email component of the program as we are always making updates to our service and would love to hear any suggestions you have on that. We appreciate your business. -RepeatRewards

The website is so hard to use and navigate but I like the end results

Aug 16, 2017
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

Cons: It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

Vendor Response

by Pro/Phase Marketing on August 17, 2017

Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well. In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time. -RepeatRewards

Very good experience.

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.

Cons: Still have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! A member from our Support team will be reaching out to you to see if there is anything we can do to help you minimize the amount of paperwork needed to manage since we offer a lot of solutions for streamlining the program. If you ever need anything at all or if you just want to brainstorm some marketing ideas for your program- just ask! We are here to help. -RepeatRewards

Great addition to our pharmacy.

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been very pleased with the Repeat Rewards program. It is very easy to use and doesn't require a lot of extra steps. It allows us to compete with large chains and their reward programs. A great addition to our pharmacy.

Cons: Wish it automatically integrated with QS1 point of sale vs having to swipe the card on a different machine.

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards

Repeat Rewards is a great program! It has increased loyalty throughout all of our pharmacy locations

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software has increased loyalty and is for the most part user friendly. The website has a lot of useful information and reports.

Cons: I don't like the multiple steps required to redeem a promotion or reward certificate. I feel this process could be shortened to be more user friendly.

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! Redemption can be done right through your POS system during the transaction so a member of our Support team will be reaching out shortly to see if there is anything we can do to assist with the process you are using. If you need anything at all- just ask! We are here to help! -RepeatRewards

Customer reps worked hard to help me with my problem

Jun 23, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The guest can and staff understand the reward system and we are able to communicate that over several locations

Cons: The data base is difficult for me to find what I need. There is a bunch of information over several pages. If I do not know which page from the start it takes time to find it.

Overall: data capture and automated rewards to walk thru guests

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! We recently created a new dashboard option to use for on-the-go reviewing of your program info so we'll get in touch with you shortly regarding how to login to check it out and also to help with navigating the database. Please contact us at any time for help- we have a support team on staff to assist with anything you may need for the program. -RepeatRewards

Very easy to use

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help. -RepeatRewards

It has been easy to use and overall great.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the customer support is always ready to help when we need it. It is easy to use and work with. I love that it's easy to navigate around.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Hi Jai! Thanks for the review. We do have a dashboard app we just released that you should check out for on-the-go access to your program stats, a Support Specialist here will be contacting you with details. Thanks! -RepeatRewards

We have been very please with the program so far. Its achieved everything we wanted.

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy of use. Captures a lot of useful data and presents it in an easy to use format. Quick to find what I am looking for.

Cons: Looking forward to more development in electronic membership cards. ie some that fits in Apple Wallet etc. Also more integration with other restaurant systems. Being able to merge data with POS, Reservation and other marketing systems.

Overall: It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! We have many POS integrations so I will have our Support Specialist reach out to you to see if there may be one available with the system you are using. We also are in the process of reviewing new app features too to add to our app service so will keep you in the loop on those developments as well! -RepeatRewards

Overall pretty good

Jun 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The back office is easy to use and the reports are very helpful. The different ways to search is also helpful

Cons: The fact that you can void a coupon if the guest changed their mind or it was added in error, this can be very frustrating.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! I have submitted your request for a void functionality for incorrect offers that were redeemed to be reviewed by our development team for a future update and if this is implemented we will make sure to let you know. In the meantime, please feel free to let us know if this occurs so we can assist on our end. Thanks! -RepeatRewards

We've used repeat rewards for a year now. It has been very user friendly for the clerks to use.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It has been very easy to use. I like being able to access the customer rewards online and making any adjustments necessary. Haven't had any problems or issues with the program.

Cons: The only thing I don't like is in our computer system which is DBMS we have to enter the customer information twice.

Overall: Increased customer count.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! If you have a rep at DBMS that you work with, we would love to speak with them on your behalf to see if they would be willing to revise how they built the integration so if so, please send our support team their contact info. If you need anything else, please do not hesitate to ask! We're here to help! -RepeatRewards

Top Notch Customer Service

Jun 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does what we need it to do and Repeat Rewards has been EXTREMELY accommodating and willing to work around our requirements and customize the software to fit our needs.

Cons: The user interface is not as "pretty" as other similar services. It would be great to check customer history from the tablet.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! I am happy to let you know that the tablet interface is getting a face lift soon as that is in the development queue now and we just announced a merchant dashboard app so we will prepare the data for your program to use this and a Support Specialist will let you know when this is ready for you to take a look at and use on your tablet if you wish too! -RepeatRewards

Repeat rewards has been a good program for tracking customers.

Jun 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the availability to see exactly where customers are at with their rewards. I also like the mailers.

Overall: Tracking customers. Added marketing.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need. -RepeatRewards

Best loyalty program we've used to date!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our customer's love this program. It's easy to use and the communication options (email, print, text message) are a great way to get the word out. Our loyalty membership has expanded and customers are making more return visits.

Cons: We use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards. We're able to work around that.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for your review! We really appreciate you taking the time to submit your feedback. I am however curious about what POS system you use since we integrate with many so I am going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

Great Company To Deal With

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.

Cons: Design was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.

Overall: Increased customer loyalty with an easy-to-use interface.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards

Website is slow, and confusing but does get the job done

Jun 15, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I do like what the software does for us. The end result so far has been good. The programs you have are all good.

Cons: The website is so big it's confusing. I'll go in to do one thing and while i'm looking around find so many other things to do, and I end up getting none of it done.

Setting up an email blast is very hard. The options and terminology is very confusing. I would like to use it more but it seems limited. We tried to set up a promo where loyalty customers got double points. But the email said that something had to be presented to the cashier. But nothing needed to be, the double points were automatic. So when the customer presented it to the cashier they were confused as to what to do. It made extra work on my end when I was trying to make it as seamless as possible. We could not figure out how to change a lot of those settings. It's something where if we did it regularly it would be easy. But for me it's easier to go in during the winter, and set up email blasts for all of the holidays for the entire year. So I only go in once a year and do it.

Overall: Customers do come back

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review and feedback! One of our Support Specialists will be reaching out to you to see if we can provide any additional training to help navigate the site and let you know about the new mobile dashboard we have for the program! We also have a specialist here who can assist with any emails you want to send so just contact us and we'd be happy to help to make this as seamless as possible for you to manage your program. -RepeatRewards

IMPECCIABLE

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY EASY TO NAVIGATE AND VERY VERY EASY TO RUN REPORTS. WE HAVE HAD THIS PROGRAM FOR AT LEAST 6-7 YEARS AND HAVE HAD VIRTUALLY NO PROBLEMS WHATSOEVER. IF I EVER DO, MY REP ANSWERS MY PHONE CALL QUICKLY IF NOT RIGHT AWAY AND TAKES CARE OF MY ISSUE IMMEDIATELY.

Cons: THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IF I WERE TO HAVE TO SAY ONE THING IS I WISH THE QUARTERLY REPORTS WERE AVAILABLE SOONER RATHER THAN WEEKS AFTER THE QUARTER.

Overall: REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards

Product is good

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is very easy to use and it basically runs itself. Makes it easy for the owner of the business.

Cons: Maybe have the software integrated better with the point of sale software the business is currently using.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We appreciate you taking the time to submit feedback. I 'm curious about what POS system you use since we integrate with many so I'm going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

Support has been great.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software seems to work well, and is user friendly. Customer friendly, too! It is simple enough for dinosaurs like myself.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We really appreciate you taking the time to submit one. If you need anything at all- just ask! -RepeatRewards

very pleasant

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: user friendly and very pleasant customer service. I like the fact that I can see my customers information at a glance.

Cons: I feel that from time to time the customers do not get there rewards due to change of address and they expect me to go in and resend it to them I think there should be an easier way to get a reward that was lost in the mail or not sent because account was accidently put on mail hold...

Overall: Its a good tool for monitoring repeat customers

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help! -RepeatRewards

easy way to reward our customers every time they shop

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!

Cons: The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!

Overall: An easy way to reward our customers for their loyalty!

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We really appreciate you taking the time to submit it and we are glad things are going well! If you need anything at all- just let us know! -RepeatRewards

everything seems to be easy to use

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: easy to check customer transactions online when they forget their card or when they forget their coupon

Cons: override for large dollar transactions seem to be a slight pain to have to go in to software and override.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! A member of our Support team will be reaching out shortly to see if you would like to be setup to receive an alert when there is a transaction that has been flagged for review to make managing these easier. If you need anything else in the meantime- just ask! We're here to help. -RepeatRewards

Very user friendly

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have never had any technical issues with the software, its very user friendly. The back office allows us to access the customers accounts and add points if necessary, and marketing is included!

Cons: Some customers wish they had a keychain card, I don't know if this is something that is offered or not, we don't offer them, but it would be a great idea.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

We really appreciate the review! We do have a key tag option for the membership cards so your Account Manager will be reaching out shortly to share some info on that option for you to take a look at. If you need anything else in the meantime, just ask! -RepeatRewards

Great, Awesome and It Works!!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use! Patient and staff find it very user friendly. It keeps us organized and helps with emails. We also like how the coupons are sent out.

Cons: The I pad is sort of slow and it freezes up a lot! This is the only problem that we have had with the actual product!

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We really appreciate you talking the time to leave it. You mentioned some issues with your tablet so a member from our Support team will be reaching out to you shortly to see if we can troubleshoot that for you. If you need anything in the meantime- just ask! -RepeatRewards

Ok to Good

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the most part this is an easy to use product. I think there could be improvements to make it a larger desktop display with easy single touch buttons (quick buttons).

Cons: Does not integrate with our POS. This is unfortunate and requires our switching interfaces in the middle of a transaction. Do not like this.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We are in the process of integrating with more POS systems currently so a member from our Support team is going to reach our shortly and find out which you are using to see if yours is one that may be coming soon. We also offer a tablet option so they'll see if this is something you may want to try instead too. -RepeatRewads

Have used RR for years and it's a powerful marketing tool for our restaurants

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Rewards program is very valuable for our customers.
Emails are helpful...........................
Constant contact was nice addition
Different options available.

Cons: A little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out.....
Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....

Overall: rewards program and all the info it provides

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask! -RepeatRewards

Customer attracts

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer appreciates rewards for their purchase made in store. Really appealing and attractive to the offers they will receive. Great response.

Cons: So far we haven't experience other then the billing issues which was taken care of by the department

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We're glad things are going well and if you need anything at all- just ask! We have a team of marketing experts that can assist with any promotions you may want to implement for your program. -RepeatRewards

The past few months the system has been huge improvements the that customer service is awesome!

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It emails customers if that bounces auto postcards go out
Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
The software is getting updated to easier reading and easier to use
Staff is outstanding easy to communicate with and good attitude.
I belive it's one of the most robust rewards system out thier.

Cons: They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Overall: EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

Customer support is amazing.

Jun 13, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Gift card component makes it easy to combine loyalty with sales. Love the fact that there is a digital and mail rewards systems.

Cons: Data entry. It would be preferred to have system where the data entry is put on the guest. It is too time consuming for a manager to do.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! Your Account Manager will be reaching out shortly to discuss some options that we do offer for making data entry such as online enrollment (for the member to enroll via a website) and a mobile app (which has many features including mobile enrollment by the member) to see if this is something you are interested in! If you ever need anything at all, please do not hesitate to ask! -RepeatRewards

So far so good with the repeat rewards. It's pretty easy to use and the support team has been great.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously.

Cons: Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thank you for taking the time to submit a review! If at any time you would like to do some training on how to navigate the data for your program, our team would be happy to help! Just give us a call! -RepeatRewards

Much easier to work with our software and customers.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: User friendly, a combination of gift cards, loyalty cards & coupons, all in one. We are now able to gather reports on loyalty customers and much more.

Cons: Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of.

Overall: Gift cards, Customer tracking, Loyal Customers, User Friendly

Vendor Response

by Pro/Phase Marketing on June 12, 2017

Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards

Def develops a deeper sense of loyalty amongst our customers

Mar 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Cons: Some of the reports can be confusing to use/ read.

Overall: Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Recommendations to other buyers: It would be great to have a customer facing app I could use on a tablet or a link to use with social media or my website, so a customer could signup themselves, without having to depend on paper applications and my staff entering the info as our only option for customer info acquisition.

Vendor Response

by Pro/Phase Marketing on March 29, 2017

Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

Rewards made easy.

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers.

Vendor Response

by Pro/Phase Marketing on March 28, 2017

Thanks for the review! We're glad you are enjoying using our service and if you ever need anything at all- just ask! -RepeatRewards

Great Product!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Repeat Rewards for two years now and find that it makes our patients feel rewarded for doing business with us. It also offers us as a small business some of the benefits larger businesses offer.

Vendor Response

by Pro/Phase Marketing on March 28, 2017

Thanks for the review! We really appreciate you taking the time to submit this. If you ever need anything please ask- we are here to help! -RepeatRewards

repeat rewards

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: So far it is working good for us. Our customers seem to be happy with it and they enjoy getting the coupons to be used in our store.

Vendor Response

by Pro/Phase Marketing on March 23, 2017

Thanks for the review! We're glad you and your customers are enjoying the program. If we can help in any way- just ask! -RepeatRewards

Melting Pot of Albany

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Its better now that we have upgraded out system to do what I believe to be good for our business. We will wait to see how it improves business for us.

Vendor Response

by Pro/Phase Marketing on March 23, 2017

Thanks for the review! We're glad you like the revisions we made recently and if you need anything at all- just let us know! -RepeatRewards

Good value for what you charge.

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Been with RR for a while now, seen a lot of changes mostly for the good. Overall solid company !!!!

Vendor Response

by Pro/Phase Marketing on March 24, 2017

Thanks for the review! If you need anything at all- we are happy to help so just let us know! -RepeatRewards

Customers reaction

Mar 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using the Birthday rewards to all our local area and it has brought in many new customers. And that is what i think is a very good value added feature of this program.

Vendor Response

by Pro/Phase Marketing on March 23, 2017

Thanks for the review! We are glad you are seeing some new customers coming in with their birthday offers! We also offer other customer acquisition options- if you ever want to brainstorm other ways to get new customers in the door just let us know! -RepeatRewards

meh not too good

Mar 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Never find it helpful

Cons: Not sure really

Overall: It is hard to keep up with this. I find it frustrating to get addresses entered properly. Not the best system for the money.

Recommendations to other buyers: Nope

Vendor Response

by Pro/Phase Marketing on March 24, 2017

Thanks for taking the time to submit a review- we will be in touch shortly to discuss how to better utilize your program. -RepeatRewards

All About Your List

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Learned many years ago that the most important business asset i have is our list of guests. Repeat Rewards allowed me to automate this system and help communicate to our guests more efficiently. Once i enter guests info into Repeatrewards they do the rest. have been using system for over 12 years

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate it. If you ever need anything at all- just let us know! -RepeatRewards

customers love repeat rewards!

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We have a number of loyal customers who love the birthday and anniversary certiificates. Customers come back year after year to enjoy our DQ treats on their birthdays and anniversaries!

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We're glad you and your customers are enjoying the service and if you need anything at all then just let us know! -RepeatRewards

A work in progress

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: brings people back and lets me know when I have a bad address. This is a great way to clean up our files.

Cons: It takes a person to manage and, not a plug and play

Overall: Customer support has be outstanding! We are using RepeatRewards to reach out to our customers and tell them thank you for shopping local. I wish that the email rewards had a bar scanner , to make it easier to redeem for our employees. But otherwise, we are getting use to the process of checking our RepeatRewards platform daily for bad mailing addresses etc. Is there an app for dashboard management? I am sure there is A LOT more that can be done as I get more comfortable with the platform. Thank you customer support for your patients and for helping me along the way. Our customers are LOVING the rewards, and it sure better than our own internal program we used prior. I definitely see people coming back just to use their coupon.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We are coming out with some features to make program management more easily done on the go and we do have some alerts currently that you can sign up for as well. I will have one of our Support Specialists get you that info and we will keep you in the loop on the new features too! -RepeatRewards

Overall pretty great, seem like too many adds on for extra $

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall the company the company had great customer service, always helpful. Program is simple to use. I just feel like the add on like text messaging, and online gift purchases they want more money which I understand. I feel like everyone(not just them) the fee and add ons are out of control its harder and harder to make money with all the fees.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thank you for your review- we appreciate the feedback. Your Sales Rep will be taking a look at your account to see if there are any suggestions they have for ways to save on some items now and will be in touch soon. -RepeatRewards

Iron cage advertising!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its automatic!

Overall: I've had Repeat rewards for over 15 years. If you want to keep your customers engaged use repeat rewards. Don't be cheap when it comes to advertising. Their programs keep them coming back.

Recommendations to other buyers: no

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate you taking the time to write it. If you need anything- just let us know! -RepeatRewards

Highly Recommended

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Repeat rewards is a very efficient way to reward our customers for their loyalty. The program is easy to enroll our customers in. Adding and removing customers is a breeze .

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate it. If you need anything at any time- just ask! -RepeatRewards

repeat rewards is worth it

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: no bar codes on back of reward cards now ?

Overall: Repeat rewards help me keep customer retention. It is another way to keep my customers loyal by giving back to them. It prevents customers going elsewhere for reasons of convenience & has them come back to me even for oil changes rather than somewhere else. Great program !!!

Recommendations to other buyers: put bar codes back on reward cards & make them more durable. They come apart & fade fairly quickly.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! It is much appreciated. We will look into the barcode issue noted and certainly add those to your cards for future orders. We will be in touch soon! Thanks! -RepeatRewards

Great product and easy to use

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and access.

Cons: So many things to do but not enough knowledge on my end.

Overall: Really happy with the RR. Easy to use and even easier to track all the data. I was thinking this would be a handful and difficult to manage but it has proven me wrong. We have seen our customer retention improve and we see added purchases so that they can maximize their rewards. Cant wait to use it more. Thanks RR

Recommendations to other buyers: Sign up soon.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! It is much appreciated. We're glad you are enjoying the program so far and if you ever need anything at all- just let us know! -RepeatRewards

Great service

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate you taking the time to submit one and we're glad to hear that you are now seeing the results with the program that you were hoping for. If we can help with anything more- just ask! -RepeatRewards

Very impressed

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When we started using Repeat Rewards within the first 2 weeks we had new customers come into the store using their new mover program bringing in the postcards that welcomed them to our community. Great program.

Vendor Response

by Pro/Phase Marketing on February 20, 2017

Thanks for the review! We're glad you are seeing some results from the program already and things are going well! If you ever need anything at all, just ask! -RepeatRewards

Great Customer Retention Tool!

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I've used Repeat Rewards for over five years now and it never ceases to amaze me how much people respond to a "Rewards Program". The perceived value of the program is enhanced by having our own custom designed plastic card to issue them. Customers that have that card in their wallet generally come back...knowing their dollars are building toward their reward certificate. Those are dollars that would have gone to any of my local competitors.

A major side benefit has been capturing the customer contact data to initiate mass mailings and blast emails. Overall it has been one of my better investments and continues to generate revenue for us month after month, year after year.

Vendor Response

by Pro/Phase Marketing on February 13, 2017

Thanks for the review! We're glad you and your customers enjoy the service and if you ever need anything at all- just ask! -RepeatRewards

repeat rewards

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: we used repeat rewards but discontinued when we changed pos systems because it is included with our new system. overall we liked repeat rewards

Vendor Response

by Pro/Phase Marketing on February 13, 2017

Thanks for the review! We're always integrating with new POS systems so if you ever want to discus this for yours or any of our other services we are happy to do so and would love to work with you again. -RepeatRewards

General Manager

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I like the overall process of the program it could be a little more tied in to computer system.
We are new to this program. So far they has not need to many problems .

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thanks for the review! We do have an option for a program to be used on computer systems to enter transactions so someone from our customer support team will reach out with some information on this to see if it would be a good fit to enhance how you are running the program now. -RepeatRewards

Repeat Rewards is Great!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: We have been a Rewards member for several years now and have always appreciated the friendly
personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thanks for the review! We really appreciate you taking the time to complete this. If you ever need anything at all- just ask! We're here to help. -RepeatRewards

Loyalty and Gift Card Review

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The support and the functions and services

Cons: That it won't integrate with our POS and the lack of training provided for management for the successful delivering of the product.

Overall: Overall my experience with Repeat Rewards has been wonderful. There is a tremendous amount of support and the quality of support is unparalleled. My only complaint thus far would be the Ease of use and the features and functionality. I wish that Repeat Rewards could integrate with our POS, but it seems like that is not feasible. I know that this is not because of Repeat Rewards, but if I could change one thing of the service, that would be it. Last, the features & functionality could be a bit easier to understand on merchant services. I think that the layout and explanation of the features and functions could be improved a bit. I am certain that our company has not even brushed the surface of the features that Repeat Rewards offers. This is mostly because we are so busy in day to day operations that we lack the time to fully educate ourselves on it's function.

Recommendations to other buyers: It would be helpful to have training seminars with managers. I know that we receive training videos, and while I watch them, it does little for our day to day operations, as I am not in the store. So possibly some kind of training for managers, so they feel comfortable.

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thank you for the review! We do offer phone training sessions so someone from our Customer Support team will reach out to you to see if we can coordinate some time(s) to train with your team soon. I also want to note that we are in the process of updating the merchant portal and adding a dashboard so we'll keep you in the loop as those updates become available! -RepeatRewards

Amazing Service

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Purchased a company that was using repeat rewards. Was looking for a way to keep my additional customers while being able to offer a perk to new customers. Repeat rewards did exactly that.

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thanks for the review! We really appreciate it- If you need anything at all from us at this time, please let us know. We're hear to help and share suggestions to help with your marketing needs. -RepeatRewards

Serenity Quest Loyalty Program

Jan 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to enter new customers.

Cons: Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con)

Overall: We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up! Our customers also get 10% off their nutritional supplements and the points. This program has really added an extra something special to our Loyalty Program.

Vendor Response

by Pro/Phase Marketing on January 27, 2017

Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards

Use for pharmacy

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Very good program for a pharmacy. Easy to implement - very cost effective. Software seems a little dated but does what it needs to do.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking the time to review us! We truly appreciate it. In 2017 we have some big updates planned for the software so we'll be in touch to let you know about some great new features that will be available soon! -RepeatRewards

Incentivize Your Clientele With Ease

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of the enrollment process

Cons: We have yet to encounter something we have disliked

Overall: In an age where technology is found in every person's pocket, coupons, discounts, and deals can be found at the push of a button or even via voice activation. That being said, providing your customers with the incentive to make purchases must be just as fast and friendly. RepeatRewards provides that experience to both the purchaser and the merchant. Having RepeatRewards has been an outstanding asset, and has certainly increased the sales of products over-the-counter.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking the time to post a review! We're glad you are enjoying our service and if you ever need anything- just give us a call! We are happy to help brainstorm ideas for your program and come up with promotions or marketing ideas you may want to consider with you! -RepeatRewards

V&F Frequent Buyer Program Review

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Gives useful customer buying information like points accumulated, purchases.

Cons: Difficult to get enough repeat business.

Overall: I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. -RepeatRewards

Good but could be better

Jan 24, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We have had some problems with the program that have cost us money and mad our customers upset. With that said I think overall this is a good program. Just have to keep a close eye on it.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking time to post a review. Someone from our Account Management team will be reaching out to you to find out more about the issues you mentioned and see if there are some changes we could make to your program in order to help- we're here to help and we have many automated alerts that you may benefit from to help make managing the program easier. -RepeatRewards

Repeat Rewards: A great decision!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was looking for ways to increase traffic and non-prescription sales in my pharmacy. My software vendor announced that their system would be compatable with Repeat Rewards. Gave it a try, and those areas have increased nicely!

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for the review! We're glad you are seeing an increase in your OTC sales from the program. If you ever need anything at all- just ask! -RepeatRewards

Good service

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Cons: Minimal integration, doesn't seem to look towards being progressive

Overall: Program would be better if POS integration could be greater. Tend to have to use desktop computer often.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking the time to review the service- it's really appreciated. We want to get some more feedback regarding this so will be reaching out to see if there is something we can help with to alleviate the integration issues you seem to be experiencing. Someone from our team will be giving you a call to try to get in touch soon. Thank you! -RepeatRewards

Let them market to your customers; you have other things to do! Good value.

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very thorough and detailed regarding data.

Cons: Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.

Overall: They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options.

The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

Review of Repeat Rewards

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall my experience with Repeat Rewards has been good!-- There are still some questions when using the Constant Contact portion of the application.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! Whenever you are working on your next email, if you want help just give us a call. We're happy to walk you through using Constant Contact or the free in-house option you have as well to use. -RepeatRewards

Melting pot albany

Dec 21, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Reward system

Cons: Old using mail

Overall: I would like to be able to use my list instead of paying again to do emails and offers. Also mailing certificates and not having a repeat reward app is old.

Recommendations to other buyers: Make online

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thank you for taking the time to submit a review- we will be reaching out shortly to make sure you are aware of some of the features you aren't currently using like the app for example so we can see if there's any changes you may want to make. -RepeatRewards

Works for me!

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Used for ten years and customers love it. At times difficult to navigate for me but overall very pleased

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Thanks for the review! We really appreciate it- please let us know if you ever need help finding the info you're looking for, we're happy to help! -RepeatRewards

Very easy to ise

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: This is great software, it is very user friendly. If you need support from your account rep they are very responsive!

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Happy to hear you're enjoying using the program! If you ever need anything at all- just ask. -RepeatRewards

Keep them coming back for more.

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great was to thank your core customers and keep them coming back again and again. Our regulars love this and we have been using check presenters that have the applications inside.

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Thanks for the review! Using your check presenters to give out applications is a great way to promote the program. Let us know if you ever need anything at all. -RepeatRewards

The Ease of RepeatRewards

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is wonderful. Easy to set up. Easy to use. Easy to understand. The program makes it very easy to gather the retail feedback that we like to follow. At the click of the mouse, we can see sales results, promotion usage, employee statistics and much more. Our customers love the promotion cards they receive and they prove to be very profitable for the business.

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Thanks for the review! We're happy you're happy and if you need anything at all, just let us know! -RepeatRewards

Repeat Rewards

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Works very well. The designs look a little outdated. Functionality and performance of the program are top notch. Sending cards in the mail works way better than email. That's the advantage this program has over others. You don't get the response with the email that you get with standard mail. I've experimented myself.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! We can update your designs at any time so someone from our team will be reaching out to see if you like any of our other templates better or we can create something custom for you free of charge too. Thanks! -RepeatRewards

Love repeat rewards/constant contact

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been doing business with repeat rewards since we started in business in 2008. From an equipment standpoint, we virtually never have outages or interruptions. Since repeat rewards have partnered with constant contact we are able to have more consistent touches with our customer base at a much more affordable price.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! We really appreciate you taking the time to submit it. If you ever need anything at all- just ask! -RepeatRewards

Excellent!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: overall repeat rewards has helped increase the return of customers and great value for the money. The features and functionality is excellent.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

We're happy you're happy! Thanks for the review and if you need anything, feel free to ask. We're happy to brainstorm ideas for your program at any time. -RepeatRewards

Review of software

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We only use portions of the software and I know we could do more, there are so many options that we just haven't looked at. For the piece we use it for, it works great. It's easy to use and we haven't had to call or contact anyone for instruction or help, it's just that easy to use.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! If you ever want to go over the other options we have in more detail- we're happy to help so just let us know. -RepeatRewards

Howard and Sons

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with Repeat Rewards for many years and find it very good for me and my customers. This year we started a Lost Customer campaign and seems to have brought many back. We plan on using Repeat Rewards, even more, this coming year.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! We appreciate your business and look forward to building on our relationship with your business in 2017! -RepeatRewards

review iowa

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Not so sure the customer is taking advantage of this program. May be time to re-evaluate our options. Started out well but slowing down on the response.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review- We'll be reaching out shortly to see what we can do about changing up your program a bit with some of our newer options if you're interested. -RepeatRewards

Nice Addition to our family-friendly pharmacy!

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With very little effort on our part, they are able to reach out and provide the personal touch.

Cons: The cost at first seems a little much but once you see the value and repeat business it brings in to your pharmacy.

Overall: Customer Support is amazing! They are always very prompt to respond to our requests and help us through setting up programs. When you have older customers coming in and telling you how nice it was to get a reward certificate on their birthday and that WE remembered.....that is when you know the program works. And now with the dashboard being so interactive and reports available to see the trends and how our customers are spending money in the store.....we can adjust and make changes to our business. I highly recommend their services!

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate you taking the time to give your feedback! If you need anything at all- just ask! We're here to help. -RepeatRewards

Small business

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customers love rewards

Cons: A little pricy for small businesses

Overall: I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now!
I wish it was a little cheaper for small businesses!

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards

The Perfect Rewards Program

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use

Cons: tracking the employees signups

Overall: We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards

Roanoke Pharmacy

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Repeat rewards are much more efficient, easy to use and more compatible with our pharmacy software system. This allows are training to be easier and customers are loving it.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate it. If you need anything- just let us know! We're here to help. -RepeatRewards

Great stuff and easy to use

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Time consuming for new customers

Overall: Great for customer rewards. If you had built in integrations with pos and cry as well as go to webinar it would be awesome.

Recommendations to other buyers: Build integrations