--- title: "RepeatRewards Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RepeatRewards Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/131700/RepeatRewards/" page_type: "product" language: "en" --- # RepeatRewards Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RepeatRewards ## What is RepeatRewards? RepeatRewards is a customer loyalty software for small businesses such as restaurants, hardware stores, retail, pharmacies, and more! We provide you with all the tools needed to build & maintain a customer database, reward customers & incentivize them! Use our marketing campaigns; direct mail, email, & mobile apps; as a proven & effective marketing endeavor. Add our other services with RepeatRewards like our refer-a-friend or survey function. Integration available with many POS systems. ## What is RepeatRewards used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Referral](https://www.capterra.com/referral-software/) Top alternative Featured Overall rating Based on 174 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 1% Starting price $69 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RepeatRewards?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.repeatrewards.com&name=RepeatRewards) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepeatRewards 4.5 (174) VS. [4.8 (158)](https://www.capterra.com/p/218230/Referral-Factory/reviews/) Starting Price $69 Per User, Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (174) Ease Of Use 4.8 (137) Value For Money 4.4 (171) Value For Money 4.7 (129) Customer Service 4.6 (171) Customer Service 4.9 (130) ## RepeatRewards alternatives [4.8 (517)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (703)](https://www.capterra.com/p/147442/Post-Affiliate-Pro/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (255)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (101)](https://www.capterra.com/p/139089/Referral-Rock-Software/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131700/RepeatRewards/alternatives/) ## FAQs about RepeatRewards Overview ### What problems does RepeatRewards solve? RepeatRewards solves weak customer retention, fragmented loyalty tracking, and slow manual promotion workflows by centralizing customer profiles, points, certificates, and direct mail, email, and birthday campaigns. Independent retailers, pharmacies, restaurants, and small business owners use it to drive repeat visits, recover lapsed customers, boost OTC and gift sales, and spot buying trends. Answer based on 140 reviews Overview ### Which roles and teams benefit most from RepeatRewards? RepeatRewards is most used by business owners, presidents, and other executives, along with pharmacy managers, pharmacists, office managers, and marketing teams. These roles use it to drive customer retention, manage loyalty and refill-related outreach, automate promotions, and improve repeat purchases through targeted engagement and operational visibility. Answer based on 89 reviews Overview ### What company size and specific industries is RepeatRewards built for? RepeatRewards is designed for independently owned businesses, multi-location operators, and franchises in restaurants, pharmacies, hardware stores, retail shops, and personal services such as salons. It fits businesses that need a loyalty and repeat-customer program across a single site or several locations. Features and Usability ### What are the key features of RepeatRewards? RepeatRewards includes core loyalty program tools like customer loyalty, points-based rewards, coupons, gift cards, and no-card loyalty enrollment. Differentiating features include email marketing and direct mail campaigns, customer tracking with purchase history, reporting dashboards, and POS/API integrations that help small businesses manage promotions and retention. Answer based on 105 reviews Pricing ### How much does it cost and what fees or limitations are included? RepeatRewards starts at $69 per month per user for Basic, with Pro at 89 and Premium at 109 per year per user; annual per-location pricing runs 49, 69, and 89 with a 12-month auto-renew contract. A free trial is available. Reviewers often call it affordable, though some mention paid add-ons like text messaging. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on RepeatRewards? RepeatRewards is fairly easy to onboard for staff handling member sign-ups and basic rewards tasks, with live online sessions, webinars, and documentation available. Reviewers say nontechnical frontline users learn core workflows quickly, while managers and admins often need more time for reports, promotions, setup details, and consistent weekly ownership. Answer based on 10 reviews Getting Started and Support ### What customer support options does RepeatRewards offer, and how do users rate the experience? RepeatRewards offers email/help desk, phone support, and chat. Users generally describe support as prompt, patient, and easy to work with, with representatives helping quickly when issues arise or setup is needed. Some users want clearer self-service guidance, more training, and simpler explanations for the platform’s broader feature set. Answer based on 19 reviews Features and Usability ### How well does RepeatRewards handle email marketing? RepeatRewards handles basic email marketing well for loyalty campaigns, customer reminders, and reward communications. Small business teams like the built-in templates, mailing list tools, and automated birthday or points messages, though some users want more design control, fewer delivery issues, and less duplicate customer entry across connected systems. Answer based on 23 reviews Features and Usability ### What features does RepeatRewards offer? RepeatRewards offers core loyalty features that cover points tracking, rewards, reporting, customer lookup, and marketing tools. Many small business operators find the system easy enough for daily use, while some teams say deeper customization, menu navigation, self-service editing, and certain integrations can feel limited or harder to learn. Answer based on 21 reviews ## Features AI summary Based on 1,802 Customer Loyalty reviews Capterra data shows that buyers of Customer Loyalty software rank the following features as their top priorities: - **Loyalty Program** (**43%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**50%**) RepeatRewards supports all three of the features reviewers rate most important: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build customer retention programs, manage incentives more effectively, and connect loyalty data with other business systems, allowing teams to deliver more consistent customer experiences and make better retention decisions. Loyalty Program 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Member Portal 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Gift Card Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return CRM 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Profiles 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes RepeatRewards 17 features ### All Features - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Survey/Poll Management: Create and administer polls and surveys - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Features 4.3 (174) 4.3 Based on 174 reviews ## Pricing Value for money 4.4 (171) Free Trial [View pricing plan details](https://www.capterra.com/p/131700/RepeatRewards/pricing/) Basic $69.00 Per User,Per Month It includes: - Advanced Members Search - Automated Loyalty Manager - Branded Members Club - Email Support - Enrollment Goals - Full Loyalty Features Suite - Insight to Additional Features - Loyalty Reports - Sales Summary Pro $89.00 Per User,Per Month It includes: - All Basic Features in Addition to: Marketing Reports - Campaigns - Emails - Loyalty Reports - Member Website - Mobile App - Online Enrollment Template - Product Codes - Promotions - Refer a Friend - Surveys - Text Messaging - Transaction Information Premium $109.00 Per User,Per Year It includes: - All Basic and Pro Features in Addition to: Terminal - Branded Mobile App - Branded Online Template - Custom Reports - Direct Mail - Email - Employee Reports - POS Integration - Social Media Integration - Text Messaging Value for money 4.4 (171) 4.4 Based on 171 reviews ## Support, customer service and training options Customer Service 4.6 (171) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (171) 4.6 Based on 171 reviews ## User reviews Overall rating 4.5 Based on 174 reviews Filter by rating 5(95) 4(66) 3(12) 2(1) 1(0) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "Simple, Effective Loyalty Program for Repeat Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, my experience with RepeatRewards was very positive for its simplicity and ease of use. It offered a straightforward loyalty solution that was quick to implement and easy to manage, making it especially well‑suited for small to mid‑sized businesses. While it didn’t offer extensive customization or advanced features, it reliably delivered on its core purpose—encouraging repeat business and customer engagement—without added complexity. Pros What I liked most about RepeatRewards was how simple and effective it was for running a loyalty program without a steep learning curve. The system made it easy to reward repeat customers, track points, and encourage return visits without needing complex setup or ongoing management. I also appreciated its clear reporting and straightforward redemption process, which made the program easy for both staff and customers to understand and use. Cons What I liked least about RepeatRewards was that the customization options felt fairly limited. The loyalty programs were effective but somewhat basic, with fewer ways to tailor rules, branding, or rewards to more specific business needs. I also found that integrations and advanced features were not as extensive as some larger platforms, which could be a limitation for businesses looking to expand or scale their loyalty strategy over time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cedric Toussaint G. Community Manager Design ### "Très bon logiciel " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 25, 2023 Pros Ce logiciel est parfait pour fideliser le consommateur Cons Je ne lui trouve aucun inconvénient je le recommande aux commerçants Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lisa S. Director E-Learning ### "Excellent customer loyalty software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2023 Amazing. Pros The gift cards were so personalized and made our customers feel special. Cons Sometimes a little tricky to set up on a dashboard in one single sitting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD John D. Pharmacist Pharmaceuticals ### "Lots of features…." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 7, 2021 Pros It has lots of insightful features and reporting however you must use them to get the biggest bang for your buck. We use it to keep track of points and send rewards. Cons Automated reports being generated and printed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tracey W. President Hospitality ### "Good option for independent hotels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2021 Pros The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests. Cons The tablet is not always easy to use so we often rely on the manager to enter data in the computer. Reasons for choosing RepeatRewards Price and functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kim H. Marketing Manager Building Materials ### "Repeat Rewards easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 6, 2021 We have been able to have a rewards program with very little effort and expense. We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty. Pros Very easy to set up customers.Easy to add purchases on the backend. The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful. The service is affordable. Cons The email templates are a little restrictive in that you can't customize the graphics and offers. Sometimes the service is unavailable when customers are trying to redeem points. Reasons for choosing RepeatRewards Cost, ease of set up and administration and content flexibility. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Janell H. owner/operations manager Retail ### "doesn't integrate well with my POS software (Paladin)" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 6, 2021 Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness. Pros Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly. Cons It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website. Reasons for choosing RepeatRewards To the best of my knowledge, it was the only program available at the time that worked with Paladin (even a little bit). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Associate Retail ### "Great features!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2019 Pros RepeatRewards' features are great for taking what you need and leaving the rest. Data is very helpful. Cons The software takes a little getting used to, can't find much to complain about otherwise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kevin M. Owner Retail ### "Works Flawlessly but Not Great Results" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 1, 2019 My Experience was good. It was easy to use, easy to set up, and ran flawlessly in the background once setup. Pros The software was extremely easy to set up and use. It is a great concept. Cons The software was actually quite good but we didn't get great results from it. I just think a loyalty program for our type of products doesn't work well. For others, it may work awesome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB John B. President Hospital & Health Care ### "Repeat Rewards Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2019 Pros Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising. Cons There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131700/RepeatRewards/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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