--- title: "RepeatRewards Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RepeatRewards Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/131700/RepeatRewards/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # RepeatRewards Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RepeatRewards ## What is RepeatRewards? RepeatRewards is a customer loyalty software for small businesses such as restaurants, hardware stores, retail, pharmacies, and more! We provide you with all the tools needed to build & maintain a customer database, reward customers & incentivize them! Use our marketing campaigns; direct mail, email, & mobile apps; as a proven & effective marketing endeavor. Add our other services with RepeatRewards like our refer-a-friend or survey function. Integration available with many POS systems. ## What is RepeatRewards used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Referral](https://www.capterra.com/referral-software/) Top alternative Featured Overall rating Based on 174 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 1% Starting price $69 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RepeatRewards?[Manage this product listing](https://www.g2.com/products/repeatrewards/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepeatRewards 4.5 (174) VS. [4.8 (162)](https://www.capterra.com/p/218230/Referral-Factory/reviews/) Starting Price $69 Per User, Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (174) Ease Of Use 4.8 (137) Value For Money 4.4 (171) Value For Money 4.7 (129) Customer Service 4.6 (171) Customer Service 4.9 (130) ## RepeatRewards alternatives [4.8 (567)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/147442/Post-Affiliate-Pro/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (266)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (101)](https://www.capterra.com/p/139089/Referral-Rock-Software/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131700/RepeatRewards/alternatives/) ## FAQs about RepeatRewards Overview ### What problems does RepeatRewards solve? RepeatRewards solves the challenge of turning occasional shoppers into returning customers by tracking points, issuing reward certificates, and supporting birthday, anniversary, and promotional offers. It also centralizes customer purchase data, loyalty reporting, and email or direct-mail outreach. Independent retailers, pharmacies, restaurants, and multi-location operators benefit most. Answer based on 148 reviews Overview ### Which roles and teams benefit most from RepeatRewards? RepeatRewards is most used by business owners, presidents, and operators who oversee customer retention and loyalty programs. Pharmacy managers, pharmacists, and technicians use it to engage patients and encourage repeat visits, while marketing, office, and operations managers manage promotions, customer communications, and day-to-day program administration. Answer based on 89 reviews Overview ### What company size and specific industries is RepeatRewards built for? RepeatRewards is designed for independently owned businesses, multi-location companies, and franchises. It fits restaurants, pharmacies, hardware stores, retail businesses, and personal service providers such as salons. The product is aimed at organizations that want a loyalty and repeat-customer program across single or multiple locations. Features and Usability ### What are the key features of RepeatRewards? RepeatRewards includes core loyalty program tools for points tracking, customer rewards, coupons, and gift card management. Reviewers frequently discuss customer tracking and reporting for purchase history and customer insights, plus email marketing and automated birthday, anniversary, and promotional communications. POS integration and customer database features support enrollment, redemption, and campaign management. Answer based on 105 reviews Pricing ### How much does it cost and what fees or limitations are included? RepeatRewards offers Basic at $69 per month per user, with annual per-location rates of $49 for Basic, $69 for Pro, and $89 for Premium under a 12-month auto-renew contract. A free trial is available. Reviewers generally consider pricing affordable, though one cites additional charges for text messaging and online gift purchases. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on RepeatRewards? RepeatRewards offers live online training, webinars, and documentation. Reviewers report that staff can quickly learn member sign-ups, rewards, and redemptions, especially with compatible pharmacy systems. Managers and designated program owners may need more time for reports, promotions, and advanced settings, with some requesting one-on-one guidance and clearer tutorials. Answer based on 10 reviews Getting Started and Support ### What customer support options does RepeatRewards offer, and how do users rate the experience? RepeatRewards offers email/help desk, phone support, and chat. Users often describe staff as responsive, patient, knowledgeable, and willing to guide setup or resolve problems quickly. Some users want more self-service training materials and clearer feature explanations, reporting difficulty finding help or fully understanding available tools. Answer based on 19 reviews Features and Usability ### How well does RepeatRewards handle email marketing? RepeatRewards supports loyalty email campaigns with templates, customer lists, and automated messages tied to member activity. Small business teams value blast emails, contact-data capture, and options alongside mailers and texts. However, some users find templates restrictive, want more control over graphics and offers, or rely on separate email tools. Answer based on 23 reviews Features and Usability ### What features does RepeatRewards include? RepeatRewards provides a broad set of loyalty, reporting, and customer-management features that businesses can adopt gradually. Small business teams like the flexible program options, tablet tools, account lookups, and back-office reports. Some users find menus, sub-tabs, and feature explanations difficult to navigate, while advanced customization and integrations can feel limited. Answer based on 21 reviews ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra reviewers point to these as the top priorities when selecting customer loyalty software: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) RepeatRewards supports all three of the features reviewers rank highest: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat purchase programs, manage incentives effectively, and connect loyalty data with other systems, allowing teams to deliver more consistent customer experiences and strengthen retention. Loyalty Program 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Gift Card Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Member Portal 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information CRM 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Profiles 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes RepeatRewards 24 features ### All Features - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Management: Manage, store and organize emails within the system or via third-party apps - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership: Manages monthly memerbships and associated exclusive benefits and discounts that can be redeemed at your facility. - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Survey/Poll Management: Create and administer polls and surveys - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Features 4.3 (174) 4.3 Based on 174 reviews ## Pricing Value for money 4.4 (171) Free Trial [View pricing plan details](https://www.capterra.com/p/131700/RepeatRewards/pricing/) Basic $69.00 Per User,Per Month It includes: - Advanced Members Search - Automated Loyalty Manager - Branded Members Club - Email Support - Enrollment Goals - Full Loyalty Features Suite - Insight to Additional Features - Loyalty Reports - Sales Summary Pro $89.00 Per User,Per Month It includes: - All Basic Features in Addition to: Marketing Reports - Campaigns - Emails - Loyalty Reports - Member Website - Mobile App - Online Enrollment Template - Product Codes - Promotions - Refer a Friend - Surveys - Text Messaging - Transaction Information Premium $109.00 Per User,Per Year It includes: - All Basic and Pro Features in Addition to: Terminal - Branded Mobile App - Branded Online Template - Custom Reports - Direct Mail - Email - Employee Reports - POS Integration - Social Media Integration - Text Messaging Value for money 4.4 (171) 4.4 Based on 171 reviews ## Support, customer service and training options Customer Service 4.6 (171) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (171) 4.6 Based on 171 reviews ## User reviews Overall rating 4.5 Based on 174 reviews Filter by rating Counts reflect reviews available in this feed. 5(95) 4(66) 3(12) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Legal Assistant Used the software for: 1-3 years ### "Simple, Effective Loyalty Program for Repeat Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Overall, my experience with RepeatRewards was very positive for its simplicity and ease of use. It offered a straightforward loyalty solution that was quick to implement and easy to manage, making it especially well‑suited for small to mid‑sized businesses. While it didn’t offer extensive customization or advanced features, it reliably delivered on its core purpose—encouraging repeat business and customer engagement—without added complexity. Pros What I liked most about RepeatRewards was how simple and effective it was for running a loyalty program without a steep learning curve. The system made it easy to reward repeat customers, track points, and encourage return visits without needing complex setup or ongoing management. I also appreciated its clear reporting and straightforward redemption process, which made the program easy for both staff and customers to understand and use. Cons What I liked least about RepeatRewards was that the customization options felt fairly limited. The loyalty programs were effective but somewhat basic, with fewer ways to tailor rules, branding, or rewards to more specific business needs. I also found that integrations and advanced features were not as extensive as some larger platforms, which could be a limitation for businesses looking to expand or scale their loyalty strategy over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Graphic Designer Used the software for: Less than 1 year ### "Good marketing solution for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2018 Pros I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS. Cons I don't like the free email account provided but it's not a problem as we simply don't use it that much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner/operations manager Used the software for: 3-5 years ### "doesn't integrate well with my POS software (Paladin)" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 7, 2021 Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness. Pros Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly. Cons It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Social Media Coordinator Used the software for: Less than 1 year ### "We LOVE using RepeatRewards!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 10, 2018 We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall! Pros RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs. Cons It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pharmacist Used the software for: Less than 1 year ### "So far so good with the repeat rewards. It's pretty easy to use and the support team has been great." 4.0 June 13, 2017 Pros The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously. Cons Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Great service" 4.0 March 20, 2017 I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kevin M. Owner Used the software for: 1-3 years ### "Works Flawlessly but Not Great Results" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 3, 2019 My Experience was good. It was easy to use, easy to set up, and ran flawlessly in the background once setup. Pros The software was extremely easy to set up and use. It is a great concept. Cons The software was actually quite good but we didn't get great results from it. I just think a loyalty program for our type of products doesn't work well. For others, it may work awesome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Elyse F. Travel Consultant Used the software for: Less than 1 year ### "Its a complete loyalty and rewards application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 19, 2018 It has made it easier to keep track of customer information and sales. It gives us the ability to keep all of our repeat customers information together and reward our customers for their loyalty to our business. Pros The application has been a great asset, It is easy to use . We enter our client information and if needed can easily correct and update the information Cons Its been great for what we use it for , so there really isn't anything that I can say thats negative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Founder, CEO Used the software for: Less than 1 year ### "Great team and great product" 5.0 June 11, 2018 Pros Great program to drive customer loyalty. Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb. Cons Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Rewards made easy." 5.0 March 27, 2017 Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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