Who Uses This Software?

RepeatRewards works for independently-owned business, multiple locations, franchises. We cater to restaurants, pharmacies, hardware, retail, and other personal services providers (salons, etc.).


Average Ratings

142 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pro/Phase Marketing
  • www.repeatrewards.com
  • Founded 1986
  • United States

About RepeatRewards

RepeatRewards offers effective and affordable customer loyalty software and more! You get all the tools to build and maintain a customer database and reward customers so they spend more. Youll love our custom marketing campaigns that are proven effective and area available via direct mail, email, and mobile apps. Add on other services that work with RepeatRewards loyalty software like refer-a-friend and survey. Works with many POS.


RepeatRewards Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

RepeatRewards Reviews Recently Reviewed!

The website is so hard to use and navigate but I like the end results

Aug 16, 2017
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

Cons: It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

Vendor Response

by Pro/Phase Marketing on August 17, 2017

Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well. In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time. -RepeatRewards

Very good experience.

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.

Cons: Still have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! A member from our Support team will be reaching out to you to see if there is anything we can do to help you minimize the amount of paperwork needed to manage since we offer a lot of solutions for streamlining the program. If you ever need anything at all or if you just want to brainstorm some marketing ideas for your program- just ask! We are here to help. -RepeatRewards

Great addition to our pharmacy.

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been very pleased with the Repeat Rewards program. It is very easy to use and doesn't require a lot of extra steps. It allows us to compete with large chains and their reward programs. A great addition to our pharmacy.

Cons: Wish it automatically integrated with QS1 point of sale vs having to swipe the card on a different machine.

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards

Repeat Rewards is a great program! It has increased loyalty throughout all of our pharmacy locations

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software has increased loyalty and is for the most part user friendly. The website has a lot of useful information and reports.

Cons: I don't like the multiple steps required to redeem a promotion or reward certificate. I feel this process could be shortened to be more user friendly.

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! Redemption can be done right through your POS system during the transaction so a member of our Support team will be reaching out shortly to see if there is anything we can do to assist with the process you are using. If you need anything at all- just ask! We are here to help! -RepeatRewards

Customer reps worked hard to help me with my problem

Jun 23, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The guest can and staff understand the reward system and we are able to communicate that over several locations

Cons: The data base is difficult for me to find what I need. There is a bunch of information over several pages. If I do not know which page from the start it takes time to find it.

Overall: data capture and automated rewards to walk thru guests

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! We recently created a new dashboard option to use for on-the-go reviewing of your program info so we'll get in touch with you shortly regarding how to login to check it out and also to help with navigating the database. Please contact us at any time for help- we have a support team on staff to assist with anything you may need for the program. -RepeatRewards

Very easy to use

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs

Vendor Response

by Pro/Phase Marketing on July 06, 2017

Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help. -RepeatRewards

It has been easy to use and overall great.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the customer support is always ready to help when we need it. It is easy to use and work with. I love that it's easy to navigate around.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Hi Jai! Thanks for the review. We do have a dashboard app we just released that you should check out for on-the-go access to your program stats, a Support Specialist here will be contacting you with details. Thanks! -RepeatRewards

We have been very please with the program so far. Its achieved everything we wanted.

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of use. Captures a lot of useful data and presents it in an easy to use format. Quick to find what I am looking for.

Cons: Looking forward to more development in electronic membership cards. ie some that fits in Apple Wallet etc. Also more integration with other restaurant systems. Being able to merge data with POS, Reservation and other marketing systems.

Overall: It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! We have many POS integrations so I will have our Support Specialist reach out to you to see if there may be one available with the system you are using. We also are in the process of reviewing new app features too to add to our app service so will keep you in the loop on those developments as well! -RepeatRewards

Overall pretty good

Jun 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The back office is easy to use and the reports are very helpful. The different ways to search is also helpful

Cons: The fact that you can void a coupon if the guest changed their mind or it was added in error, this can be very frustrating.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! I have submitted your request for a void functionality for incorrect offers that were redeemed to be reviewed by our development team for a future update and if this is implemented we will make sure to let you know. In the meantime, please feel free to let us know if this occurs so we can assist on our end. Thanks! -RepeatRewards

We've used repeat rewards for a year now. It has been very user friendly for the clerks to use.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has been very easy to use. I like being able to access the customer rewards online and making any adjustments necessary. Haven't had any problems or issues with the program.

Cons: The only thing I don't like is in our computer system which is DBMS we have to enter the customer information twice.

Overall: Increased customer count.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! If you have a rep at DBMS that you work with, we would love to speak with them on your behalf to see if they would be willing to revise how they built the integration so if so, please send our support team their contact info. If you need anything else, please do not hesitate to ask! We're here to help! -RepeatRewards

Top Notch Customer Service

Jun 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does what we need it to do and Repeat Rewards has been EXTREMELY accommodating and willing to work around our requirements and customize the software to fit our needs.

Cons: The user interface is not as "pretty" as other similar services. It would be great to check customer history from the tablet.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! I am happy to let you know that the tablet interface is getting a face lift soon as that is in the development queue now and we just announced a merchant dashboard app so we will prepare the data for your program to use this and a Support Specialist will let you know when this is ready for you to take a look at and use on your tablet if you wish too! -RepeatRewards

Repeat rewards has been a good program for tracking customers.

Jun 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the availability to see exactly where customers are at with their rewards. I also like the mailers.

Overall: Tracking customers. Added marketing.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need. -RepeatRewards

Best loyalty program we've used to date!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our customer's love this program. It's easy to use and the communication options (email, print, text message) are a great way to get the word out. Our loyalty membership has expanded and customers are making more return visits.

Cons: We use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards. We're able to work around that.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for your review! We really appreciate you taking the time to submit your feedback. I am however curious about what POS system you use since we integrate with many so I am going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

Great Company To Deal With

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.

Cons: Design was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.

Overall: Increased customer loyalty with an easy-to-use interface.

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards

Website is slow, and confusing but does get the job done

Jun 15, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I do like what the software does for us. The end result so far has been good. The programs you have are all good.

Cons: The website is so big it's confusing. I'll go in to do one thing and while i'm looking around find so many other things to do, and I end up getting none of it done.

Setting up an email blast is very hard. The options and terminology is very confusing. I would like to use it more but it seems limited. We tried to set up a promo where loyalty customers got double points. But the email said that something had to be presented to the cashier. But nothing needed to be, the double points were automatic. So when the customer presented it to the cashier they were confused as to what to do. It made extra work on my end when I was trying to make it as seamless as possible. We could not figure out how to change a lot of those settings. It's something where if we did it regularly it would be easy. But for me it's easier to go in during the winter, and set up email blasts for all of the holidays for the entire year. So I only go in once a year and do it.

Overall: Customers do come back

Vendor Response

by Pro/Phase Marketing on June 20, 2017

Thanks for the review and feedback! One of our Support Specialists will be reaching out to you to see if we can provide any additional training to help navigate the site and let you know about the new mobile dashboard we have for the program! We also have a specialist here who can assist with any emails you want to send so just contact us and we'd be happy to help to make this as seamless as possible for you to manage your program. -RepeatRewards

IMPECCIABLE

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY EASY TO NAVIGATE AND VERY VERY EASY TO RUN REPORTS. WE HAVE HAD THIS PROGRAM FOR AT LEAST 6-7 YEARS AND HAVE HAD VIRTUALLY NO PROBLEMS WHATSOEVER. IF I EVER DO, MY REP ANSWERS MY PHONE CALL QUICKLY IF NOT RIGHT AWAY AND TAKES CARE OF MY ISSUE IMMEDIATELY.

Cons: THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IF I WERE TO HAVE TO SAY ONE THING IS I WISH THE QUARTERLY REPORTS WERE AVAILABLE SOONER RATHER THAN WEEKS AFTER THE QUARTER.

Overall: REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards

Product is good

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is very easy to use and it basically runs itself. Makes it easy for the owner of the business.

Cons: Maybe have the software integrated better with the point of sale software the business is currently using.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We appreciate you taking the time to submit feedback. I 'm curious about what POS system you use since we integrate with many so I'm going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

Support has been great.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software seems to work well, and is user friendly. Customer friendly, too! It is simple enough for dinosaurs like myself.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We really appreciate you taking the time to submit one. If you need anything at all- just ask! -RepeatRewards

very pleasant

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: user friendly and very pleasant customer service. I like the fact that I can see my customers information at a glance.

Cons: I feel that from time to time the customers do not get there rewards due to change of address and they expect me to go in and resend it to them I think there should be an easier way to get a reward that was lost in the mail or not sent because account was accidently put on mail hold...

Overall: Its a good tool for monitoring repeat customers

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help! -RepeatRewards

easy way to reward our customers every time they shop

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!

Cons: The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!

Overall: An easy way to reward our customers for their loyalty!

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We really appreciate you taking the time to submit it and we are glad things are going well! If you need anything at all- just let us know! -RepeatRewards

everything seems to be easy to use

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to check customer transactions online when they forget their card or when they forget their coupon

Cons: override for large dollar transactions seem to be a slight pain to have to go in to software and override.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! A member of our Support team will be reaching out shortly to see if you would like to be setup to receive an alert when there is a transaction that has been flagged for review to make managing these easier. If you need anything else in the meantime- just ask! We're here to help. -RepeatRewards

Very user friendly

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have never had any technical issues with the software, its very user friendly. The back office allows us to access the customers accounts and add points if necessary, and marketing is included!

Cons: Some customers wish they had a keychain card, I don't know if this is something that is offered or not, we don't offer them, but it would be a great idea.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

We really appreciate the review! We do have a key tag option for the membership cards so your Account Manager will be reaching out shortly to share some info on that option for you to take a look at. If you need anything else in the meantime, just ask! -RepeatRewards

Great, Awesome and It Works!!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use! Patient and staff find it very user friendly. It keeps us organized and helps with emails. We also like how the coupons are sent out.

Cons: The I pad is sort of slow and it freezes up a lot! This is the only problem that we have had with the actual product!

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We really appreciate you talking the time to leave it. You mentioned some issues with your tablet so a member from our Support team will be reaching out to you shortly to see if we can troubleshoot that for you. If you need anything in the meantime- just ask! -RepeatRewards

Ok to Good

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the most part this is an easy to use product. I think there could be improvements to make it a larger desktop display with easy single touch buttons (quick buttons).

Cons: Does not integrate with our POS. This is unfortunate and requires our switching interfaces in the middle of a transaction. Do not like this.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We are in the process of integrating with more POS systems currently so a member from our Support team is going to reach our shortly and find out which you are using to see if yours is one that may be coming soon. We also offer a tablet option so they'll see if this is something you may want to try instead too. -RepeatRewads

Have used RR for years and it's a powerful marketing tool for our restaurants

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Rewards program is very valuable for our customers.
Emails are helpful...........................
Constant contact was nice addition
Different options available.

Cons: A little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out.....
Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....

Overall: rewards program and all the info it provides

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask! -RepeatRewards

Customer attracts

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer appreciates rewards for their purchase made in store. Really appealing and attractive to the offers they will receive. Great response.

Cons: So far we haven't experience other then the billing issues which was taken care of by the department

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We're glad things are going well and if you need anything at all- just ask! We have a team of marketing experts that can assist with any promotions you may want to implement for your program. -RepeatRewards

The past few months the system has been huge improvements the that customer service is awesome!

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It emails customers if that bounces auto postcards go out
Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
The software is getting updated to easier reading and easier to use
Staff is outstanding easy to communicate with and good attitude.
I belive it's one of the most robust rewards system out thier.

Cons: They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Overall: EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

Customer support is amazing.

Jun 13, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Gift card component makes it easy to combine loyalty with sales. Love the fact that there is a digital and mail rewards systems.

Cons: Data entry. It would be preferred to have system where the data entry is put on the guest. It is too time consuming for a manager to do.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thanks for the review! Your Account Manager will be reaching out shortly to discuss some options that we do offer for making data entry such as online enrollment (for the member to enroll via a website) and a mobile app (which has many features including mobile enrollment by the member) to see if this is something you are interested in! If you ever need anything at all, please do not hesitate to ask! -RepeatRewards

So far so good with the repeat rewards. It's pretty easy to use and the support team has been great.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously.

Cons: Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.

Vendor Response

by Pro/Phase Marketing on June 21, 2017

Thank you for taking the time to submit a review! If at any time you would like to do some training on how to navigate the data for your program, our team would be happy to help! Just give us a call! -RepeatRewards

Much easier to work with our software and customers.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, a combination of gift cards, loyalty cards & coupons, all in one. We are now able to gather reports on loyalty customers and much more.

Cons: Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of.

Overall: Gift cards, Customer tracking, Loyal Customers, User Friendly

Vendor Response

by Pro/Phase Marketing on June 12, 2017

Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards

Def develops a deeper sense of loyalty amongst our customers

Mar 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Cons: Some of the reports can be confusing to use/ read.

Overall: Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Recommendations to other buyers: It would be great to have a customer facing app I could use on a tablet or a link to use with social media or my website, so a customer could signup themselves, without having to depend on paper applications and my staff entering the info as our only option for customer info acquisition.

Vendor Response

by Pro/Phase Marketing on March 29, 2017

Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

Rewards made easy.

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers.

Vendor Response

by Pro/Phase Marketing on March 28, 2017

Thanks for the review! We're glad you are enjoying using our service and if you ever need anything at all- just ask! -RepeatRewards

Great Product!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Repeat Rewards for two years now and find that it makes our patients feel rewarded for doing business with us. It also offers us as a small business some of the benefits larger businesses offer.

Vendor Response

by Pro/Phase Marketing on March 28, 2017

Thanks for the review! We really appreciate you taking the time to submit this. If you ever need anything please ask- we are here to help! -RepeatRewards

repeat rewards

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: So far it is working good for us. Our customers seem to be happy with it and they enjoy getting the coupons to be used in our store.

Vendor Response

by Pro/Phase Marketing on March 23, 2017

Thanks for the review! We're glad you and your customers are enjoying the program. If we can help in any way- just ask! -RepeatRewards

Melting Pot of Albany

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Its better now that we have upgraded out system to do what I believe to be good for our business. We will wait to see how it improves business for us.

Vendor Response

by Pro/Phase Marketing on March 23, 2017

Thanks for the review! We're glad you like the revisions we made recently and if you need anything at all- just let us know! -RepeatRewards

Good value for what you charge.

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Been with RR for a while now, seen a lot of changes mostly for the good. Overall solid company !!!!

Vendor Response

by Pro/Phase Marketing on March 24, 2017

Thanks for the review! If you need anything at all- we are happy to help so just let us know! -RepeatRewards

Customers reaction

Mar 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using the Birthday rewards to all our local area and it has brought in many new customers. And that is what i think is a very good value added feature of this program.

Vendor Response

by Pro/Phase Marketing on March 23, 2017

Thanks for the review! We are glad you are seeing some new customers coming in with their birthday offers! We also offer other customer acquisition options- if you ever want to brainstorm other ways to get new customers in the door just let us know! -RepeatRewards

meh not too good

Mar 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Never find it helpful

Cons: Not sure really

Overall: It is hard to keep up with this. I find it frustrating to get addresses entered properly. Not the best system for the money.

Recommendations to other buyers: Nope

Vendor Response

by Pro/Phase Marketing on March 24, 2017

Thanks for taking the time to submit a review- we will be in touch shortly to discuss how to better utilize your program. -RepeatRewards

All About Your List

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Learned many years ago that the most important business asset i have is our list of guests. Repeat Rewards allowed me to automate this system and help communicate to our guests more efficiently. Once i enter guests info into Repeatrewards they do the rest. have been using system for over 12 years

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate it. If you ever need anything at all- just let us know! -RepeatRewards

customers love repeat rewards!

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We have a number of loyal customers who love the birthday and anniversary certiificates. Customers come back year after year to enjoy our DQ treats on their birthdays and anniversaries!

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We're glad you and your customers are enjoying the service and if you need anything at all then just let us know! -RepeatRewards

A work in progress

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: brings people back and lets me know when I have a bad address. This is a great way to clean up our files.

Cons: It takes a person to manage and, not a plug and play

Overall: Customer support has be outstanding! We are using RepeatRewards to reach out to our customers and tell them thank you for shopping local. I wish that the email rewards had a bar scanner , to make it easier to redeem for our employees. But otherwise, we are getting use to the process of checking our RepeatRewards platform daily for bad mailing addresses etc. Is there an app for dashboard management? I am sure there is A LOT more that can be done as I get more comfortable with the platform. Thank you customer support for your patients and for helping me along the way. Our customers are LOVING the rewards, and it sure better than our own internal program we used prior. I definitely see people coming back just to use their coupon.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We are coming out with some features to make program management more easily done on the go and we do have some alerts currently that you can sign up for as well. I will have one of our Support Specialists get you that info and we will keep you in the loop on the new features too! -RepeatRewards

Overall pretty great, seem like too many adds on for extra $

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall the company the company had great customer service, always helpful. Program is simple to use. I just feel like the add on like text messaging, and online gift purchases they want more money which I understand. I feel like everyone(not just them) the fee and add ons are out of control its harder and harder to make money with all the fees.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thank you for your review- we appreciate the feedback. Your Sales Rep will be taking a look at your account to see if there are any suggestions they have for ways to save on some items now and will be in touch soon. -RepeatRewards

Iron cage advertising!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its automatic!

Overall: I've had Repeat rewards for over 15 years. If you want to keep your customers engaged use repeat rewards. Don't be cheap when it comes to advertising. Their programs keep them coming back.

Recommendations to other buyers: no

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate you taking the time to write it. If you need anything- just let us know! -RepeatRewards

Highly Recommended

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Repeat rewards is a very efficient way to reward our customers for their loyalty. The program is easy to enroll our customers in. Adding and removing customers is a breeze .

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate it. If you need anything at any time- just ask! -RepeatRewards

repeat rewards is worth it

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: no bar codes on back of reward cards now ?

Overall: Repeat rewards help me keep customer retention. It is another way to keep my customers loyal by giving back to them. It prevents customers going elsewhere for reasons of convenience & has them come back to me even for oil changes rather than somewhere else. Great program !!!

Recommendations to other buyers: put bar codes back on reward cards & make them more durable. They come apart & fade fairly quickly.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! It is much appreciated. We will look into the barcode issue noted and certainly add those to your cards for future orders. We will be in touch soon! Thanks! -RepeatRewards

Great product and easy to use

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and access.

Cons: So many things to do but not enough knowledge on my end.

Overall: Really happy with the RR. Easy to use and even easier to track all the data. I was thinking this would be a handful and difficult to manage but it has proven me wrong. We have seen our customer retention improve and we see added purchases so that they can maximize their rewards. Cant wait to use it more. Thanks RR

Recommendations to other buyers: Sign up soon.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! It is much appreciated. We're glad you are enjoying the program so far and if you ever need anything at all- just let us know! -RepeatRewards

Great service

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it.

Vendor Response

by Pro/Phase Marketing on March 21, 2017

Thanks for the review! We really appreciate you taking the time to submit one and we're glad to hear that you are now seeing the results with the program that you were hoping for. If we can help with anything more- just ask! -RepeatRewards

Very impressed

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When we started using Repeat Rewards within the first 2 weeks we had new customers come into the store using their new mover program bringing in the postcards that welcomed them to our community. Great program.

Vendor Response

by Pro/Phase Marketing on February 20, 2017

Thanks for the review! We're glad you are seeing some results from the program already and things are going well! If you ever need anything at all, just ask! -RepeatRewards

Great Customer Retention Tool!

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I've used Repeat Rewards for over five years now and it never ceases to amaze me how much people respond to a "Rewards Program". The perceived value of the program is enhanced by having our own custom designed plastic card to issue them. Customers that have that card in their wallet generally come back...knowing their dollars are building toward their reward certificate. Those are dollars that would have gone to any of my local competitors.

A major side benefit has been capturing the customer contact data to initiate mass mailings and blast emails. Overall it has been one of my better investments and continues to generate revenue for us month after month, year after year.

Vendor Response

by Pro/Phase Marketing on February 13, 2017

Thanks for the review! We're glad you and your customers enjoy the service and if you ever need anything at all- just ask! -RepeatRewards

repeat rewards

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: we used repeat rewards but discontinued when we changed pos systems because it is included with our new system. overall we liked repeat rewards

Vendor Response

by Pro/Phase Marketing on February 13, 2017

Thanks for the review! We're always integrating with new POS systems so if you ever want to discus this for yours or any of our other services we are happy to do so and would love to work with you again. -RepeatRewards

General Manager

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I like the overall process of the program it could be a little more tied in to computer system.
We are new to this program. So far they has not need to many problems .

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thanks for the review! We do have an option for a program to be used on computer systems to enter transactions so someone from our customer support team will reach out with some information on this to see if it would be a good fit to enhance how you are running the program now. -RepeatRewards

Repeat Rewards is Great!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: We have been a Rewards member for several years now and have always appreciated the friendly
personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thanks for the review! We really appreciate you taking the time to complete this. If you ever need anything at all- just ask! We're here to help. -RepeatRewards

Loyalty and Gift Card Review

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The support and the functions and services

Cons: That it won't integrate with our POS and the lack of training provided for management for the successful delivering of the product.

Overall: Overall my experience with Repeat Rewards has been wonderful. There is a tremendous amount of support and the quality of support is unparalleled. My only complaint thus far would be the Ease of use and the features and functionality. I wish that Repeat Rewards could integrate with our POS, but it seems like that is not feasible. I know that this is not because of Repeat Rewards, but if I could change one thing of the service, that would be it. Last, the features & functionality could be a bit easier to understand on merchant services. I think that the layout and explanation of the features and functions could be improved a bit. I am certain that our company has not even brushed the surface of the features that Repeat Rewards offers. This is mostly because we are so busy in day to day operations that we lack the time to fully educate ourselves on it's function.

Recommendations to other buyers: It would be helpful to have training seminars with managers. I know that we receive training videos, and while I watch them, it does little for our day to day operations, as I am not in the store. So possibly some kind of training for managers, so they feel comfortable.

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thank you for the review! We do offer phone training sessions so someone from our Customer Support team will reach out to you to see if we can coordinate some time(s) to train with your team soon. I also want to note that we are in the process of updating the merchant portal and adding a dashboard so we'll keep you in the loop as those updates become available! -RepeatRewards

Amazing Service

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Purchased a company that was using repeat rewards. Was looking for a way to keep my additional customers while being able to offer a perk to new customers. Repeat rewards did exactly that.

Vendor Response

by Pro/Phase Marketing on February 03, 2017

Thanks for the review! We really appreciate it- If you need anything at all from us at this time, please let us know. We're hear to help and share suggestions to help with your marketing needs. -RepeatRewards

Serenity Quest Loyalty Program

Jan 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to enter new customers.

Cons: Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con)

Overall: We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up! Our customers also get 10% off their nutritional supplements and the points. This program has really added an extra something special to our Loyalty Program.

Vendor Response

by Pro/Phase Marketing on January 27, 2017

Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards

Use for pharmacy

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Very good program for a pharmacy. Easy to implement - very cost effective. Software seems a little dated but does what it needs to do.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking the time to review us! We truly appreciate it. In 2017 we have some big updates planned for the software so we'll be in touch to let you know about some great new features that will be available soon! -RepeatRewards

Incentivize Your Clientele With Ease

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of the enrollment process

Cons: We have yet to encounter something we have disliked

Overall: In an age where technology is found in every person's pocket, coupons, discounts, and deals can be found at the push of a button or even via voice activation. That being said, providing your customers with the incentive to make purchases must be just as fast and friendly. RepeatRewards provides that experience to both the purchaser and the merchant. Having RepeatRewards has been an outstanding asset, and has certainly increased the sales of products over-the-counter.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking the time to post a review! We're glad you are enjoying our service and if you ever need anything- just give us a call! We are happy to help brainstorm ideas for your program and come up with promotions or marketing ideas you may want to consider with you! -RepeatRewards

V&F Frequent Buyer Program Review

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Gives useful customer buying information like points accumulated, purchases.

Cons: Difficult to get enough repeat business.

Overall: I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. -RepeatRewards

Good but could be better

Jan 24, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We have had some problems with the program that have cost us money and mad our customers upset. With that said I think overall this is a good program. Just have to keep a close eye on it.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking time to post a review. Someone from our Account Management team will be reaching out to you to find out more about the issues you mentioned and see if there are some changes we could make to your program in order to help- we're here to help and we have many automated alerts that you may benefit from to help make managing the program easier. -RepeatRewards

Repeat Rewards: A great decision!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was looking for ways to increase traffic and non-prescription sales in my pharmacy. My software vendor announced that their system would be compatable with Repeat Rewards. Gave it a try, and those areas have increased nicely!

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for the review! We're glad you are seeing an increase in your OTC sales from the program. If you ever need anything at all- just ask! -RepeatRewards

Good service

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Cons: Minimal integration, doesn't seem to look towards being progressive

Overall: Program would be better if POS integration could be greater. Tend to have to use desktop computer often.

Vendor Response

by Pro/Phase Marketing on January 26, 2017

Thanks for taking the time to review the service- it's really appreciated. We want to get some more feedback regarding this so will be reaching out to see if there is something we can help with to alleviate the integration issues you seem to be experiencing. Someone from our team will be giving you a call to try to get in touch soon. Thank you! -RepeatRewards

Let them market to your customers; you have other things to do! Good value.

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very thorough and detailed regarding data.

Cons: Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.

Overall: They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options.

The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

Review of Repeat Rewards

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall my experience with Repeat Rewards has been good!-- There are still some questions when using the Constant Contact portion of the application.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! Whenever you are working on your next email, if you want help just give us a call. We're happy to walk you through using Constant Contact or the free in-house option you have as well to use. -RepeatRewards

Melting pot albany

Dec 21, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Reward system

Cons: Old using mail

Overall: I would like to be able to use my list instead of paying again to do emails and offers. Also mailing certificates and not having a repeat reward app is old.

Recommendations to other buyers: Make online

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thank you for taking the time to submit a review- we will be reaching out shortly to make sure you are aware of some of the features you aren't currently using like the app for example so we can see if there's any changes you may want to make. -RepeatRewards

Works for me!

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Used for ten years and customers love it. At times difficult to navigate for me but overall very pleased

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Thanks for the review! We really appreciate it- please let us know if you ever need help finding the info you're looking for, we're happy to help! -RepeatRewards

Very easy to ise

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: This is great software, it is very user friendly. If you need support from your account rep they are very responsive!

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Happy to hear you're enjoying using the program! If you ever need anything at all- just ask. -RepeatRewards

Keep them coming back for more.

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great was to thank your core customers and keep them coming back again and again. Our regulars love this and we have been using check presenters that have the applications inside.

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Thanks for the review! Using your check presenters to give out applications is a great way to promote the program. Let us know if you ever need anything at all. -RepeatRewards

The Ease of RepeatRewards

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is wonderful. Easy to set up. Easy to use. Easy to understand. The program makes it very easy to gather the retail feedback that we like to follow. At the click of the mouse, we can see sales results, promotion usage, employee statistics and much more. Our customers love the promotion cards they receive and they prove to be very profitable for the business.

Vendor Response

by Pro/Phase Marketing on December 20, 2016

Thanks for the review! We're happy you're happy and if you need anything at all, just let us know! -RepeatRewards

Repeat Rewards

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Works very well. The designs look a little outdated. Functionality and performance of the program are top notch. Sending cards in the mail works way better than email. That's the advantage this program has over others. You don't get the response with the email that you get with standard mail. I've experimented myself.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! We can update your designs at any time so someone from our team will be reaching out to see if you like any of our other templates better or we can create something custom for you free of charge too. Thanks! -RepeatRewards

Love repeat rewards/constant contact

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been doing business with repeat rewards since we started in business in 2008. From an equipment standpoint, we virtually never have outages or interruptions. Since repeat rewards have partnered with constant contact we are able to have more consistent touches with our customer base at a much more affordable price.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! We really appreciate you taking the time to submit it. If you ever need anything at all- just ask! -RepeatRewards

Excellent!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: overall repeat rewards has helped increase the return of customers and great value for the money. The features and functionality is excellent.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

We're happy you're happy! Thanks for the review and if you need anything, feel free to ask. We're happy to brainstorm ideas for your program at any time. -RepeatRewards

Review of software

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We only use portions of the software and I know we could do more, there are so many options that we just haven't looked at. For the piece we use it for, it works great. It's easy to use and we haven't had to call or contact anyone for instruction or help, it's just that easy to use.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! If you ever want to go over the other options we have in more detail- we're happy to help so just let us know. -RepeatRewards

Howard and Sons

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with Repeat Rewards for many years and find it very good for me and my customers. This year we started a Lost Customer campaign and seems to have brought many back. We plan on using Repeat Rewards, even more, this coming year.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review! We appreciate your business and look forward to building on our relationship with your business in 2017! -RepeatRewards

review iowa

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Not so sure the customer is taking advantage of this program. May be time to re-evaluate our options. Started out well but slowing down on the response.

Vendor Response

by Pro/Phase Marketing on December 23, 2016

Thanks for the review- We'll be reaching out shortly to see what we can do about changing up your program a bit with some of our newer options if you're interested. -RepeatRewards

Nice Addition to our family-friendly pharmacy!

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: With very little effort on our part, they are able to reach out and provide the personal touch.

Cons: The cost at first seems a little much but once you see the value and repeat business it brings in to your pharmacy.

Overall: Customer Support is amazing! They are always very prompt to respond to our requests and help us through setting up programs. When you have older customers coming in and telling you how nice it was to get a reward certificate on their birthday and that WE remembered.....that is when you know the program works. And now with the dashboard being so interactive and reports available to see the trends and how our customers are spending money in the store.....we can adjust and make changes to our business. I highly recommend their services!

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate you taking the time to give your feedback! If you need anything at all- just ask! We're here to help. -RepeatRewards

The Perfect Rewards Program

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use

Cons: tracking the employees signups

Overall: We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards

Roanoke Pharmacy

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Repeat rewards are much more efficient, easy to use and more compatible with our pharmacy software system. This allows are training to be easier and customers are loving it.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate it. If you need anything- just let us know! We're here to help. -RepeatRewards

Great stuff and easy to use

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Time consuming for new customers

Overall: Great for customer rewards. If you had built in integrations with pos and cry as well as go to webinar it would be awesome.

Recommendations to other buyers: Build integrations

Great to work with

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Staff is very professional

Cons: There is so much information available that sometimes it is confusing to navigate the website.

Overall: The staff has always been great and our rewards program is an integral part of our business. Overall, we love working with Repeat Rewards!

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! If you ever need anything at all or are having trouble finding the data you are looking for on your merchant site- just let us know- we're very happy to help! -RepeatRewards

3R's (Repeat Rewards Review)

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly

Cons: Does not specify the products customer buy; customer campaign.

Overall: The repeat rewards program is a valuable tool to create loyal customers. This adds value to the business which not most small businesses are doing. It also creates an excitement on the part of our customers by surprising them. It provides also the business data showing your top customers and helps to know more of your customer's buying habits.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review- we really appreciate you taking the time to leave one. If you ever need anything or want to brainstorm ideas for your program- just let us know! -RepeatRewards

great program

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very pleased. Anytime we encounter a problem, support has been very willing and able to help us immediately! It is a great program, and those customers that take advantage of it really like it.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We're glad you and your customers enjoy the program! If you need anything, just ask. We're here to help. -RepeatRewards

Happy In Bardstown

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Patience of the staff
Knowledge of the staff
And their willingness to offer services that in line with our mission statement

Cons: This is nitpicking, but the overwhelming number of services offered. I tend to get lost but this is more my responsibility than yours.

Overall: Repeat Rewards can tailor their services to our needs. Their staff is always accommodating and patient as they help me find what I am wanting. I would highly recommend them to any other pharmacy around us but I am selfish and want them just for my store!

Recommendations to other buyers: I love the ability to edit patient info on site. Sometimes there are purchases that are held up because of the high cost. I would love to get an email notifying me that there are several things that would need my attention. Again, this could already be offered and I am just missing it

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate you taking the time to input it. We do offer free email alerts to let you know about prohibited transactions that need review so we have set this up for you to start receiving those. If you need anything else- just let us know! -RepeatRewards

Great choice for a customer loyalty program!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Repeat Rewards is a Customer Loyalty program that offers points based card reward system. But it is much more than that! You can expand it with direct mail, email, etc. so that it is a complete marketing system...all done for you!

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! It is very much appreciated! -RepeatRewards

Rewards experience!

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

Cons: I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

Overall: I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. -RepeatRewards

RepeatRewards is easy to use & offers our customers great perks!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: easy to use, not much maintenance on my end

Cons: sometimes updates on change of addresses are slow

Overall: We have use RepeatRewards for years! Our customers love the birthday postcard gifts as well as the anniversary postcards! Year after year, our customers look forward to their frequent buyer rewards too!

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review- we really appreciate it! Please let us know if you ever need anything at all- we're here to help! -RepeatRewards

GREAT Value for the price

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Repeat Rewards for a number of years and it gives us exactly what our customers are looking for while keeping the costs manageable.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! -RepeatRewards

Good Program

Dec 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our experience with the loyalty and gift card program has been a good one, customers since 2012. We've had a few equipment issues along the way but they were all handled quickly and professionally.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thank you for taking the time to submit your review- it is very much appreciated! -RepeatRewards

Wonderful experience

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use with the tablet is great. We do not have a POD system so the functionality is wonderful.

Cons: Sometimes the website and tablet do not have the same information.

Overall: We are in our infancy in customer rewards. The Repeat Rewards team has offered help at every turn. They always are ready for us at the next step in the journey. I would highly recommend them to any retailer.

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We really appreciate it. -RepeatRewards

Bit Tomato Rewards

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it is thorough

Cons: does not link to my POS syste

Overall: The system has had a good customer response. I can see the loyalty we are creating. So the customers and the Big Tomato are both reaping the benefit. My only hick up is the additional work it creates for my team. In an ideal world the system would incorporate directly to our POS equipment. As it stands now there are additional steps to rewarding, and crediting the customer with their purchases.
During the slower times of the day this is not an issue, but during our peak hours it is difficult to keep up

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for the review! We are more than happy to work with any POS to integrate if we are not already integrated so if you can send us your reps information we can get in touch with them to see if they would be open to it and get them the information to do so. If you want us to try to do so on your behalf, please send your POS rep's contact info to us at merchantservices@repeatrewards.com and we'll see what we can do! -RepeatRewards

Quality Product for Independent Retailer

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Works for customers who regularly shop our store...real users love it. It would be a great product if could be used with our Epicor POS system but if we got them involved we probably could not afford it. thanks for great job

Vendor Response

by Pro/Phase Marketing on December 14, 2016

Thanks for your review! We are integrated with Epicor so that is an option to use for your program. If you are interested in this, just check with your rep there to get the integration process started. -RepeatRewards

Loyalty Pays Off

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Started using Repeat Rewards as a way of increasing OTC sales to help replace the diminishing reimbursements from Rx sales. This loyalty program is helping my bottom line.

Vendor Response

by Pro/Phase Marketing on November 29, 2016

Thanks for the review! If you ever need anything or want to brainstorm ideas for your program- just ask! We're here to help. -RepeatRewards

User and customer friendly software with valuable data for user

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Repeat Rewards for over 6 years. It has been a very successful program for our three restaurants and has provided us with useful customer demographics. Our only complaint is the magnetic strip on the card that contains a customer's account number needs improvement. This strip is not durable enough. Overall though, we find Repeat Rewards a great program with a multitude of options for any business.

Vendor Response

by Pro/Phase Marketing on November 29, 2016

Thanks for the review! We offer alternatives to having to swipe the cards so this is something you might want to consider. Your Account Manager will reach out soon to brainstorm ideas to see if there is something that would be a better fit. -RepeatRewards

Software review

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy it . The overall quality is good and is very easy to use . Features are also helpful . Great value .

Vendor Response

by Pro/Phase Marketing on November 29, 2016

Thanks for the review! We're glad you like the program and if you ever need anything- just ask! -RepeatRewards

Loyal for over 10 years

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been a loyal loyalty program user with repeat rewards for over 10 years. Their customer service is wonderful. Always someone to answer your questions, quick on response and marketing help and support. Our response rate with our loyalty program is over 30%. The birthday cards, anniversary cards and holiday cards really bring the people in. They are colorful, attractive and catchy. For a restaurant, Repeat Rewards has really helped our bottom line.

Vendor Response

by Pro/Phase Marketing on November 29, 2016

Thanks for the review! We're glad you like the program and if you ever want to brainstorm ideas for it or talk through some marketing ideas, we're here to help! -RepeatRewards

Great for business

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: repeat customers enjoy playing the game while enjoying great food. We have different specials every week and the customers not only come to try out the food for points but also enjoy the company of the other patrons and all have a great time to boot. The quality of the card could be better as customers crack bend or loss in such a short period of time which need to replaced often. Other than the card the program does work for me.

Vendor Response

by Pro/Phase Marketing on October 14, 2016

Thanks for the review! We appreciate you taking the time to write this. As for the cards, we have a lot of alternative options based on each businesses needs (such as different type of cards, key tags and/or a cardless alternative) so your Account Manager will reach out soon with some ideas for you to consider as well if you'd like.

Good program for your loyal customers

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Our customers like the program and we've been doing it for years. Extra sales are generated due to this program and we've seen customers utilize our store more for routine or impulse purchases based on their interest in building their points total(s).

Vendor Response

by Pro/Phase Marketing on October 14, 2016

Thanks for the review! If you need anything at all for your pharmacy or want to discuss ideas for marketing with the holidays coming up just let your Account Manager know. We're here to help!

Treat loyalty like royalty

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our loyal customers are much more likely to spend more and spend more often if they know about special events and sales. We use email addresses of our loyalty members to keep them informed. They feel as if a part of the "family" when they receive an email from Hardeare Hank

Vendor Response

by Pro/Phase Marketing on October 14, 2016

Thanks for the review! We really appreciate your feedback and really like your review title- that's great! If you ever need anything at all just let your Account Manager know.

Spokes on Southern

Oct 05, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy to use, customer support is solid. Whenever I need to send an email blast out it is easy. Adding and editing members is easy as well.

Vendor Response

by Pro/Phase Marketing on October 14, 2016

Thanks for the review! If you ever need anything whatsoever- please let your Account Manager know.

Affordable, Effective Loyalty Program

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using the Repeat Rewards program for almost 10 years. In a town of 2700, we have over 5000 active members. Our loyalty customers spend, on average, 25-30% more than non-loyalty customers. The program is simple to implement, and does not require a huge labor investment on our part. We sign people up, enter their information, and Repeat Rewards does the rest. Added values include the very affordable app, customizable mailers and the free email marketing. It's a great incentive to reach out to customers in a non-traditional way.

Vendor Response

by Pro/Phase Marketing on October 14, 2016

Thanks for the review! We appreciate you taking the time to write one and we appreciate your business. If you ever need anything or just want to brainstorm marketing ideas with the holidays coming up just give your Account Manager a call- we're here to help!

Customer Loyalty

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This program has increased our customer loyalty in the gift section of our pharmacy. I don't use all the features that I could to get the maximum potential for the program, but so far have been please at the number of customers who use their rewards program to become frequent shoppers.

Vendor Response

by Pro/Phase Marketing on October 13, 2016

Thanks for the review! If you want to discuss some of the features you are not currently using but may be interested in- just let your Account Manager know. We're always here to help brainstorm marketing ideas for your store or discuss features that you may benefit from implementing.