# RepeatRewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepeatRewards the right Customer Loyalty solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131700/RepeatRewards/reviews --- RepeatRewards 4.5 (174) [View alternatives](https://www.capterra.com/p/131700/RepeatRewards/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of RepeatRewards Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “The system made it easy to reward repeat customers, track points, and encourage return visits without needing complex setup or ongoing management.“ April 28, 2026 JH Janell H owner/operations managerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. “ May 6, 2021 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I also appreciated its clear reporting and straightforward redemption process, which made the program easy for both staff and customers to understand and use.“ April 28, 2026 KH Kim H Marketing ManagerBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “The email templates are a little restrictive in that you can't customize the graphics and offers. “ May 6, 2021 KH Kim H Marketing ManagerBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “Very easy to set up customers.“ May 6, 2021 JH Janell H owner/operations managerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “It also doesn't integrate with our online store (hosted through WIX)“ May 6, 2021 TW Tracey W PresidentHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The tablet is not always easy to use so we often rely on the manager to enter data in the computer.“ May 6, 2021 ## Showing most helpful reviews Showing 1-25 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas L. Graphic Designer Internet Used the software for: Less than 6 months ### "Good marketing solution for small business" May 4, 2018 5.0 Pros I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS. Cons I don't like the free email account provided but it's not a problem as we simply don't use it that much. Review Source Response from Pro/Phase Marketing June 4, 2018 Thanks for the review! We will reach out shortly to find out more about your experience with the email component of the program as we are always making updates to our service and would love to hear any suggestions you have on that. We appreciate your business. -RepeatRewards RS Radha S. Legal Assistant Legal Services Used the software for: 1-2 years ### "Simple, Effective Loyalty Program for Repeat Customers" April 28, 2026 5.0 Overall, my experience with RepeatRewards was very positive for its simplicity and ease of use. It offered a straightforward loyalty solution that was quick to implement and easy to manage, making it especially well‑suited for small to mid‑sized businesses. While it didn’t offer extensive customization or advanced features, it reliably delivered on its core purpose—encouraging repeat business and customer engagement—without added complexity. Pros What I liked most about RepeatRewards was how simple and effective it was for running a loyalty program without a steep learning curve. The system made it easy to reward repeat customers, track points, and encourage return visits without needing complex setup or ongoing management. I also appreciated its clear reporting and straightforward redemption process, which made the program easy for both staff and customers to understand and use. Cons What I liked least about RepeatRewards was that the customization options felt fairly limited. The loyalty programs were effective but somewhat basic, with fewer ways to tailor rules, branding, or rewards to more specific business needs. I also found that integrations and advanced features were not as extensive as some larger platforms, which could be a limitation for businesses looking to expand or scale their loyalty strategy over time. Review Source JH Janell H. owner/operations manager Retail Used the software for: 2+ years ### "doesn't integrate well with my POS software (Paladin)" May 6, 2021 3.0 Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness. Pros Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly. Cons It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website. Reason for choosing RepeatRewards To the best of my knowledge, it was the only program available at the time that worked with Paladin (even a little bit). Review Source VR Verified Reviewer Social Media Coordinator Retail Used the software for: Less than 6 months ### "We LOVE using RepeatRewards!" October 9, 2018 5.0 We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall! Pros RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs. Cons It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord. Review Source Jim H. Pharmacist Used the software for: Less than 6 months ### "So far so good with the repeat rewards. It's pretty easy to use and the support team has been great." June 13, 2017 4.0 Pros The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously. Cons Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up. Review Source Response from Pro/Phase Marketing June 21, 2017 Thank you for taking the time to submit a review! If at any time you would like to do some training on how to navigate the data for your program, our team would be happy to help! Just give us a call! -RepeatRewards Andrew L. Used the software for: ### "Great service" March 20, 2017 4.0 I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it. Review Source Response from Pro/Phase Marketing March 21, 2017 Thanks for the review! We really appreciate you taking the time to submit one and we're glad to hear that you are now seeing the results with the program that you were hoping for. If we can help with anything more- just ask! -RepeatRewards KM Kevin M. Owner Retail Used the software for: 1-2 years ### "Works Flawlessly but Not Great Results" April 1, 2019 4.0 My Experience was good. It was easy to use, easy to set up, and ran flawlessly in the background once setup. Pros The software was extremely easy to set up and use. It is a great concept. Cons The software was actually quite good but we didn't get great results from it. I just think a loyalty program for our type of products doesn't work well. For others, it may work awesome. Review Source Elyse F. Travel Consultant Hospitality Used the software for: Less than 6 months ### "Its a complete loyalty and rewards application" December 18, 2018 5.0 It has made it easier to keep track of customer information and sales. It gives us the ability to keep all of our repeat customers information together and reward our customers for their loyalty to our business. Pros The application has been a great asset, It is easy to use . We enter our client information and if needed can easily correct and update the information Cons Its been great for what we use it for , so there really isn't anything that I can say thats negative Review Source VR Verified Reviewer Founder, CEO Used the software for: Less than 6 months ### "Great team and great product" June 7, 2018 5.0 Pros Great program to drive customer loyalty. Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb. Cons Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker! Review Source Response from Pro/Phase Marketing June 12, 2018 Thanks for submitting your review! We really appreciate you taking the time to do so. Please feel free to reach out at any time for help in any way! -RepeatRewards Christian B. Used the software for: ### "Rewards made easy." March 27, 2017 5.0 Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers. Review Source Response from Pro/Phase Marketing March 28, 2017 Thanks for the review! We're glad you are enjoying using our service and if you ever need anything at all- just ask! -RepeatRewards MC Michael C. President/Owner Food & Beverages Used the software for: 2+ years ### "The Perfect Rewards Program" December 6, 2016 5.0 We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses Pros How easy it is to use Cons tracking the employees signups Review Source Response from Pro/Phase Marketing December 14, 2016 Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards PI Patrick I. Pharmacist Manager Pharmaceuticals Used the software for: 2+ years ### "3R's (Repeat Rewards Review)" December 6, 2016 5.0 The repeat rewards program is a valuable tool to create loyal customers. This adds value to the business which not most small businesses are doing. It also creates an excitement on the part of our customers by surprising them. It provides also the business data showing your top customers and helps to know more of your customer's buying habits. Pros User friendly Cons Does not specify the products customer buy; customer campaign. Review Source Response from Pro/Phase Marketing December 14, 2016 Thanks for the review- we really appreciate you taking the time to leave one. If you ever need anything or want to brainstorm ideas for your program- just let us know! -RepeatRewards SE Sherrie E. Owner Pharmaceuticals Used the software for: 1-2 years ### "Great addition to our pharmacy. " June 23, 2017 5.0 Pros We have been very pleased with the Repeat Rewards program. It is very easy to use and doesn't require a lot of extra steps. It allows us to compete with large chains and their reward programs. A great addition to our pharmacy. Cons Wish it automatically integrated with QS1 point of sale vs having to swipe the card on a different machine. Review Source Response from Pro/Phase Marketing July 6, 2017 Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards IT Isel T. Owner Used the software for: 1-2 years ### "Top Notch Customer Service" June 19, 2017 4.0 Pros It does what we need it to do and Repeat Rewards has been EXTREMELY accommodating and willing to work around our requirements and customize the software to fit our needs. Cons The user interface is not as "pretty" as other similar services. It would be great to check customer history from the tablet. Review Source Response from Pro/Phase Marketing June 20, 2017 Thanks for the review! I am happy to let you know that the tablet interface is getting a face lift soon as that is in the development queue now and we just announced a merchant dashboard app so we will prepare the data for your program to use this and a Support Specialist will let you know when this is ready for you to take a look at and use on your tablet if you wish too! -RepeatRewards ML Michelle L. Pharmacy Technician Used the software for: 1-2 years ### "Once setup it almost runs itself" May 31, 2018 4.0 Repeat patient tracking Pros ease of website to use. Most things I need to review are on the main page or within a couple clicks. Cons If i want to change anything I need to call in and talk with support. Seems like some features (like the prize wheel) should be easier to change. Review Source Response from Pro/Phase Marketing June 11, 2018 Thanks for taking the time to post a review- it is much appreciated! We are currently reviewing a possible update to the software that would allow the wheel deal to be updated on your own so we appreciate the suggestion and will make sure to keep you in the loop on the status of this enhancement. If you ever need anything at all- just ask- we are here to help! -RepeatRewards JT Jena T. CPhT, Third Party Specialist Pharmaceuticals Used the software for: 1-2 years ### "Repeat Rewards is a great program! It has increased loyalty throughout all of our pharmacy locations" June 23, 2017 4.0 Pros The software has increased loyalty and is for the most part user friendly. The website has a lot of useful information and reports. Cons I don't like the multiple steps required to redeem a promotion or reward certificate. I feel this process could be shortened to be more user friendly. Review Source Response from Pro/Phase Marketing July 6, 2017 Thanks for the review! Redemption can be done right through your POS system during the transaction so a member of our Support team will be reaching out shortly to see if there is anything we can do to assist with the process you are using. If you need anything at all- just ask! We are here to help! -RepeatRewards MA Marisa A. Graphic Designer / Marketing Assistant Restaurants Used the software for: 1-2 years ### "Repeat Rewards is easy to use and keeps everything organized." June 6, 2018 5.0 Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are. Pros Repeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal. Cons The help button does not function well. It's designed well, but there might be too many sub tabs for finding things. Review Source Response from Pro/Phase Marketing June 12, 2018 Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help! -RepeatRewards AF Aleisha F. CPht Director of Marketing and New Business Pharmaceuticals Used the software for: 1-2 years ### "Serenity Quest Loyalty Program " January 27, 2017 4.0 We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up! Our customers also get 10% off their nutritional supplements and the points. This program has really added an extra something special to our Loyalty Program. Pros Easy to enter new customers. Cons Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con) Review Source Response from Pro/Phase Marketing January 27, 2017 Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards CH Chris H. Fixed Operations Manager Automotive Used the software for: 2+ years ### "Very easy to use" June 23, 2017 4.0 Pros Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs Review Source Response from Pro/Phase Marketing July 6, 2017 Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help. -RepeatRewards KM Kristen M. Manager Retail Used the software for: 2+ years ### "Repeat rewards has been a good program for tracking customers. " June 19, 2017 4.0 Tracking customers. Added marketing. Pros I like the availability to see exactly where customers are at with their rewards. I also like the mailers. Review Source Response from Pro/Phase Marketing June 20, 2017 Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need. -RepeatRewards SB Stachia B. Pharmacy Manager Pharmaceuticals Used the software for: 6-12 months ### "Much easier to work with our software and customers." June 8, 2017 5.0 Gift cards, Customer tracking, Loyal Customers, User Friendly Pros User friendly, a combination of gift cards, loyalty cards & coupons, all in one. We are now able to gather reports on loyalty customers and much more. Cons Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of. Review Source Response from Pro/Phase Marketing June 12, 2017 Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards SP Steven P. President Used the software for: 1-2 years ### "Great company in every aspect. I have never been disappointed with them!" June 6, 2018 5.0 Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again! Pros I love the loyalty program. Our customers are always excited to sign up and we are excited to see returning happy faces. It's easy to use and simple to set up! Cons I wish our customers had their own portal that they could log into to track their points and balance, or make any necessary changes to their personal information. Review Source Response from Pro/Phase Marketing June 12, 2018 Thanks for the review! We do have a member portal (which can even be custom branded for your business) where customers can do everything you mentioned so a member from our support team will be reaching out to you shortly to get you that information. Please do not hesitate to ask if you ever need anything at all. We are here to help! -RepeatRewards BB Brandon B. Used the software for: ### "RR review." September 28, 2016 5.0 I like the programs that they offer and how they take care of keeping track of the points, and when certificates get sent out. I like that they tie into Epicor and we can transmit sales for the day. The one thing that I really really don't like is that I have to enter my customers into Epicor AND into their Repeat Rewards Website. Also navigating through their website is kind of cumbersome. For some reason a lot of the customers that we put into your website get flagged to not have the mail sent because it's undeliverable. I go in and unclick the box and they get their mail. There was nothing wrong in the first place. Review Source Response from Pro/Phase Marketing September 29, 2016 Thanks for taking the time to write a review- we really appreciate it! With how Epicor built the program to work in their POS you unfortunately cannot transfer member demographic data but we do have other options for getting that data into the system. I'll have your Account Manager reach out to you with some ideas and suggestions to help save you time on this and we will also look into if we can pinpoint why some of the addresses you enter are not passing the address standardization/verification process as there may be something that can be done there as well. Thanks! -RepeatRewards TS Tracey S. Owner Restaurants Used the software for: 6-12 months ### "Small business" December 7, 2016 4.0 I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now! I wish it was a little cheaper for small businesses! Pros Customers love rewards Cons A little pricy for small businesses Review Source Response from Pro/Phase Marketing December 14, 2016 Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards KE Karla E. Rest Manager Food & Beverages Used the software for: 2+ years ### "very pleasant" June 13, 2017 4.0 Its a good tool for monitoring repeat customers Pros user friendly and very pleasant customer service. I like the fact that I can see my customers information at a glance. Cons I feel that from time to time the customers do not get there rewards due to change of address and they expect me to go in and resend it to them I think there should be an easier way to get a reward that was lost in the mail or not sent because account was accidently put on mail hold... Review Source Response from Pro/Phase Marketing June 21, 2017 Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help! -RepeatRewards Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Referral](https://www.capterra.com/referral-software/)