# Page 2 | RepeatRewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is RepeatRewards the right Customer Loyalty solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131700/RepeatRewards/reviews

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RepeatRewards

4.5 (173)

[View alternatives](https://www.capterra.com/p/131700/RepeatRewards/alternatives/)

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Last updated March 26th, 2026

# Page 2 - Reviews of RepeatRewards

## Showing most helpful reviews

Showing 26-50 of 173 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CQ

CJ Q.  
owner  
Retail  
Used the software for: 2+ years

### "Def develops a deeper sense of loyalty amongst our customers"

March 29, 2017

4.0

Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Pros

Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Cons

Some of the reports can be confusing to use/ read.

Review Source

Response from Pro/Phase Marketing

March 29, 2017

Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

GH

Genn H.  
manager  
Retail  
Used the software for: 2+ years

### "Rewards experience!"

December 6, 2016

3.0

I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

Pros

I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

Cons

I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. -RepeatRewards

DK

David K.  
Owner  
Retail  
Used the software for: 2+ years

### "The past few months the system has been huge improvements the that customer service is awesome! "

June 13, 2017

5.0

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Pros

It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

Cons

They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

JM

Jennifer M.  
Co-Owner  
Food & Beverages  
Used the software for: 2+ years

### "Customer since 2006"

May 31, 2018

5.0

HAPPY CUSTOMERS

Pros

The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us!

Cons

It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks! -RepeatRewards

PG

Percy G.  
OWNER  
Retail  
Used the software for: 1-2 years

### "OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM."

June 4, 2018

3.0

I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.

Pros

I LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER.

Cons

CUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT.

Review Source

Response from Pro/Phase Marketing

June 11, 2018

Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback. -RepeatRewards

BF

Beth F.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Let them market to your customers; you have other things to do! Good value."

December 21, 2016

5.0

They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options. The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly.

Pros

Very thorough and detailed regarding data.

Cons

Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.

Review Source

Response from Pro/Phase Marketing

December 23, 2016

Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

LB

LINDA B.  
DIRECTOR OF MARKETING  
Pharmaceuticals  
Used the software for: 2+ years

### "IMPECCIABLE"

June 14, 2017

5.0

REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!

Pros

VERY EASY TO NAVIGATE AND VERY VERY EASY TO RUN REPORTS. WE HAVE HAD THIS PROGRAM FOR AT LEAST 6-7 YEARS AND HAVE HAD VIRTUALLY NO PROBLEMS WHATSOEVER. IF I EVER DO, MY REP ANSWERS MY PHONE CALL QUICKLY IF NOT RIGHT AWAY AND TAKES CARE OF MY ISSUE IMMEDIATELY.

Cons

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IF I WERE TO HAVE TO SAY ONE THING IS I WISH THE QUARTERLY REPORTS WERE AVAILABLE SOONER RATHER THAN WEEKS AFTER THE QUARTER.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards

MJ

Mike J.  
President  
Retail  
Used the software for: 2+ years

### "V&F Frequent Buyer Program Review"

January 24, 2017

4.0

I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.

Pros

Easy to use. Gives useful customer buying information like points accumulated, purchases.

Cons

Difficult to get enough repeat business.

Review Source

Response from Pro/Phase Marketing

January 26, 2017

Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. -RepeatRewards

BK

Bill K.  
owner  
Restaurants  
Used the software for: 2+ years

### "Have used RR for years and it's a powerful marketing tool for our restaurants"

June 13, 2017

4.0

rewards program and all the info it provides

Pros

Rewards program is very valuable for our customers. Emails are helpful........................... Constant contact was nice addition Different options available.

Cons

A little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out..... Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask! -RepeatRewards

FL

Fran L.  
Operations Manager  
  
Used the software for: 1-2 years

### "Best loyalty program we've used to date!"

June 19, 2017

5.0

Pros

Our customer's love this program. It's easy to use and the communication options (email, print, text message) are a great way to get the word out. Our loyalty membership has expanded and customers are making more return visits.

Cons

We use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards. We're able to work around that.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for your review! We really appreciate you taking the time to submit your feedback. I am however curious about what POS system you use since we integrate with many so I am going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

JR

JT R.  
Marketing Director  
Retail  
Used the software for: 2+ years

### "Happy In Bardstown"

December 6, 2016

5.0

Repeat Rewards can tailor their services to our needs. Their staff is always accommodating and patient as they help me find what I am wanting. I would highly recommend them to any other pharmacy around us but I am selfish and want them just for my store!

Pros

Patience of the staff Knowledge of the staff And their willingness to offer services that in line with our mission statement

Cons

This is nitpicking, but the overwhelming number of services offered. I tend to get lost but this is more my responsibility than yours.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We really appreciate you taking the time to input it. We do offer free email alerts to let you know about prohibited transactions that need review so we have set this up for you to start receiving those. If you need anything else- just let us know! -RepeatRewards

JL

Joe L.  
President  
  
Used the software for: 2+ years

### "Great Company To Deal With"

June 19, 2017

4.0

Increased customer loyalty with an easy-to-use interface.

Pros

Great customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.

Cons

Design was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards

SR

Steph R.  
GM  
Hospitality  
Used the software for: 2+ years

### "Good service "

January 24, 2017

3.0

Program would be better if POS integration could be greater. Tend to have to use desktop computer often.

Cons

Minimal integration, doesn't seem to look towards being progressive

Review Source

Response from Pro/Phase Marketing

January 26, 2017

Thanks for taking the time to review the service- it's really appreciated. We want to get some more feedback regarding this so will be reaching out to see if there is something we can help with to alleviate the integration issues you seem to be experiencing. Someone from our team will be giving you a call to try to get in touch soon. Thank you! -RepeatRewards

LD

Liz D.  
Owner / Operator  
Food & Beverages  
Used the software for: 1-2 years

### "Bit Tomato Rewards"

December 6, 2016

4.0

The system has had a good customer response. I can see the loyalty we are creating. So the customers and the Big Tomato are both reaping the benefit. My only hick up is the additional work it creates for my team. In an ideal world the system would incorporate directly to our POS equipment. As it stands now there are additional steps to rewarding, and crediting the customer with their purchases. During the slower times of the day this is not an issue, but during our peak hours it is difficult to keep up

Pros

it is thorough

Cons

does not link to my POS syste

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We are more than happy to work with any POS to integrate if we are not already integrated so if you can send us your reps information we can get in touch with them to see if they would be open to it and get them the information to do so. If you want us to try to do so on your behalf, please send your POS rep's contact info to us at merchantservices@repeatrewards.com and we'll see what we can do! -RepeatRewards

JG

Joe G.  
Pharmacy Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Nice Addition to our family-friendly pharmacy!"

December 7, 2016

5.0

Customer Support is amazing! They are always very prompt to respond to our requests and help us through setting up programs. When you have older customers coming in and telling you how nice it was to get a reward certificate on their birthday and that WE remembered.....that is when you know the program works. And now with the dashboard being so interactive and reports available to see the trends and how our customers are spending money in the store.....we can adjust and make changes to our business. I highly recommend their services!

Pros

With very little effort on our part, they are able to reach out and provide the personal touch.

Cons

The cost at first seems a little much but once you see the value and repeat business it brings in to your pharmacy.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We really appreciate you taking the time to give your feedback! If you need anything at all- just ask! We're here to help. -RepeatRewards

CW

Christine W.  
Dire for of marketing  
Restaurants  
Used the software for: 2+ years

### "Customer support is amazing."

June 13, 2017

3.0

Pros

Gift card component makes it easy to combine loyalty with sales. Love the fact that there is a digital and mail rewards systems.

Cons

Data entry. It would be preferred to have system where the data entry is put on the guest. It is too time consuming for a manager to do.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! Your Account Manager will be reaching out shortly to discuss some options that we do offer for making data entry such as online enrollment (for the member to enroll via a website) and a mobile app (which has many features including mobile enrollment by the member) to see if this is something you are interested in! If you ever need anything at all, please do not hesitate to ask! -RepeatRewards

GF

Grace F.  
Marketing Manager  
Consumer Goods  
Used the software for: 2+ years

### "Provides a lot of information, but hard to navigate "

June 5, 2018

5.0

A lot of information about my dedicated customers.

Pros

The graphics with data are very helpful in quickly viewing what I need to know about my customers on a daily basis.

Cons

Confusing to navigate. There's too many button on each page, which makes it hard to find what I need to look at.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thanks for the review- it is much appreciated! In a recent update we did to the merchant portal we streamlined the data displayed and are working to continue to do so in order to make it easier to navigate so you can expect to see some enhancements in this area soon. If you ever need help finding any data or if you need anything at all please do not hesitate to ask. We are here to help! -RepeatRewards

JB

John B.  
President  
Hospital & Health Care  
Used the software for: 2+ years

### "Repeat Rewards Review"

February 21, 2019

5.0

Pros

Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising.

Cons

There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help.

Review Source

MC

Michael C.  
President/Owner  
Food & Beverages  
Used the software for: 2+ years

### "The Perfect Rewards Program"

December 6, 2016

5.0

We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses

Pros

How easy it is to use

Cons

tracking the employees signups

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards

JB

Jerome B.  
PIC Pharmacy manager  
Hospital & Health Care  
Used the software for: 2+ years

### "easy way to reward our customers every time they shop"

June 13, 2017

5.0

An easy way to reward our customers for their loyalty!

Pros

The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!

Cons

The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We really appreciate you taking the time to submit it and we are glad things are going well! If you need anything at all- just let us know! -RepeatRewards

PI

Patrick I.  
Pharmacist Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "3R's (Repeat Rewards Review)"

December 6, 2016

5.0

The repeat rewards program is a valuable tool to create loyal customers. This adds value to the business which not most small businesses are doing. It also creates an excitement on the part of our customers by surprising them. It provides also the business data showing your top customers and helps to know more of your customer's buying habits.

Pros

User friendly

Cons

Does not specify the products customer buy; customer campaign.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review- we really appreciate you taking the time to leave one. If you ever need anything or want to brainstorm ideas for your program- just let us know! -RepeatRewards

KH

Kim H.  
Marketing Manager  
Building Materials  
Used the software for: 2+ years

### "Repeat Rewards easy to use"

May 6, 2021

4.0

We have been able to have a rewards program with very little effort and expense. We have almost 1500 rewards customers and they do use there rewards on future purchases, so it does promote shopper loyalty.

Pros

Very easy to set up customers.Easy to add purchases on the backend. The reports and look up features are easy to understand. The link to send an email list to constant contact is very useful. The service is affordable.

Cons

The email templates are a little restrictive in that you can't customize the graphics and offers. Sometimes the service is unavailable when customers are trying to redeem points.

Reason for choosing RepeatRewards

Cost, ease of set up and administration and content flexibility.

Review Source

SE

Sherrie E.  
Owner  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great addition to our pharmacy. "

June 23, 2017

5.0

Pros

We have been very pleased with the Repeat Rewards program. It is very easy to use and doesn't require a lot of extra steps. It allows us to compete with large chains and their reward programs. A great addition to our pharmacy.

Cons

Wish it automatically integrated with QS1 point of sale vs having to swipe the card on a different machine.

Review Source

Response from Pro/Phase Marketing

July 6, 2017

Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards

WG

Wayne G.  
Pharmacist  
Retail  
Used the software for: 2+ years

### "everything seems to be easy to use "

June 13, 2017

4.0

Pros

easy to check customer transactions online when they forget their card or when they forget their coupon

Cons

override for large dollar transactions seem to be a slight pain to have to go in to software and override.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! A member of our Support team will be reaching out shortly to see if you would like to be setup to receive an alert when there is a transaction that has been flagged for review to make managing these easier. If you need anything else in the meantime- just ask! We're here to help. -RepeatRewards

IT

Isel T.  
Owner  
  
Used the software for: 1-2 years

### "Top Notch Customer Service"

June 19, 2017

4.0

Pros

It does what we need it to do and Repeat Rewards has been EXTREMELY accommodating and willing to work around our requirements and customize the software to fit our needs.

Cons

The user interface is not as "pretty" as other similar services. It would be great to check customer history from the tablet.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for the review! I am happy to let you know that the tablet interface is getting a face lift soon as that is in the development queue now and we just announced a merchant dashboard app so we will prepare the data for your program to use this and a Support Specialist will let you know when this is ready for you to take a look at and use on your tablet if you wish too! -RepeatRewards

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