# Page 3 | RepeatRewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is RepeatRewards the right Customer Loyalty solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131700/RepeatRewards/reviews

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RepeatRewards

4.5 (173)

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Last updated March 26th, 2026

# Page 3 - Reviews of RepeatRewards

## Showing most helpful reviews

Showing 51-75 of 173 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Mark M.  
owner  
Automotive  
Used the software for: 2+ years

### "repeat rewards is worth it "

March 20, 2017

5.0

Repeat rewards help me keep customer retention. It is another way to keep my customers loyal by giving back to them. It prevents customers going elsewhere for reasons of convenience & has them come back to me even for oil changes rather than somewhere else. Great program !!!

Pros

easy to use

Cons

no bar codes on back of reward cards now ?

Review Source

Response from Pro/Phase Marketing

March 21, 2017

Thanks for the review! It is much appreciated. We will look into the barcode issue noted and certainly add those to your cards for future orders. We will be in touch soon! Thanks! -RepeatRewards

ML

Michelle L.  
Pharmacy Technician  
  
Used the software for: 1-2 years

### "Once setup it almost runs itself"

May 31, 2018

4.0

Repeat patient tracking

Pros

ease of website to use. Most things I need to review are on the main page or within a couple clicks.

Cons

If i want to change anything I need to call in and talk with support. Seems like some features (like the prize wheel) should be easier to change.

Review Source

Response from Pro/Phase Marketing

June 11, 2018

Thanks for taking the time to post a review- it is much appreciated! We are currently reviewing a possible update to the software that would allow the wheel deal to be updated on your own so we appreciate the suggestion and will make sure to keep you in the loop on the status of this enhancement. If you ever need anything at all- just ask- we are here to help! -RepeatRewards

DT

Desiree T.  
President  
Restaurants  
Used the software for: 2+ years

### "Great to work with"

December 6, 2016

4.0

The staff has always been great and our rewards program is an integral part of our business. Overall, we love working with Repeat Rewards!

Pros

Staff is very professional

Cons

There is so much information available that sometimes it is confusing to navigate the website.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! If you ever need anything at all or are having trouble finding the data you are looking for on your merchant site- just let us know- we're very happy to help! -RepeatRewards

JT

Jena T.  
CPhT, Third Party Specialist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Repeat Rewards is a great program! It has increased loyalty throughout all of our pharmacy locations"

June 23, 2017

4.0

Pros

The software has increased loyalty and is for the most part user friendly. The website has a lot of useful information and reports.

Cons

I don't like the multiple steps required to redeem a promotion or reward certificate. I feel this process could be shortened to be more user friendly.

Review Source

Response from Pro/Phase Marketing

July 6, 2017

Thanks for the review! Redemption can be done right through your POS system during the transaction so a member of our Support team will be reaching out shortly to see if there is anything we can do to assist with the process you are using. If you need anything at all- just ask! We are here to help! -RepeatRewards

AT

Andrew T.  
Manager  
Retail  
Used the software for: 1-2 years

### "Its a good product just needs to work a little better with our Epicor product"

May 31, 2018

4.0

we are able to offer a rewards program and we can use it for special pricing for sales on product in the store.

Pros

The App and the tracking you can do do within the online back in website. The members have enjoyed the spin wheel.

Cons

We have to enter the customer in 2 times once on epicor and one on Repeat Rewards. Also not much freedom on the emails that you can send out. Would use that more if you could put in out own info. Because we have to go add the customer into mail-chimp so we can do emails and thats a pain. Would also be able to edit on our own the member spin wheel

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for the review! We do offer some custom options for emails so a member from our support team will be reaching out shortly with some more information on that to see if that is something you are interested in as well as to discuss some of the other items mentioned. We appreciate your business and please feel free to reach out with anything else you may need. We are here to help! -RepeatRewards

MA

Marisa A.  
Graphic Designer / Marketing Assistant  
Restaurants  
Used the software for: 1-2 years

### "Repeat Rewards is easy to use and keeps everything organized."

June 6, 2018

5.0

Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.

Pros

Repeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.

Cons

The help button does not function well. It's designed well, but there might be too many sub tabs for finding things.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help! -RepeatRewards

TN

Tony N.  
Owner  
Retail  
Used the software for: 2+ years

### "Repeat Rewards is Great!"

February 2, 2017

5.0

We have been a Rewards member for several years now and have always appreciated the friendly personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.

Pros

Ease of use

Review Source

Response from Pro/Phase Marketing

February 3, 2017

Thanks for the review! We really appreciate you taking the time to complete this. If you ever need anything at all- just ask! We're here to help. -RepeatRewards

AF

Aleisha F.  
CPht Director of Marketing and New Business  
Pharmaceuticals  
Used the software for: 1-2 years

### "Serenity Quest Loyalty Program "

January 27, 2017

4.0

We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up! Our customers also get 10% off their nutritional supplements and the points. This program has really added an extra something special to our Loyalty Program.

Pros

Easy to enter new customers.

Cons

Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con)

Review Source

Response from Pro/Phase Marketing

January 27, 2017

Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards

KC

Kevin C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing Service"

February 2, 2017

5.0

Purchased a company that was using repeat rewards. Was looking for a way to keep my additional customers while being able to offer a perk to new customers. Repeat rewards did exactly that.

Review Source

Response from Pro/Phase Marketing

February 3, 2017

Thanks for the review! We really appreciate it- If you need anything at all from us at this time, please let us know. We're hear to help and share suggestions to help with your marketing needs. -RepeatRewards

CH

Chris H.  
Fixed Operations Manager  
Automotive  
Used the software for: 2+ years

### "Very easy to use"

June 23, 2017

4.0

Pros

Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs

Review Source

Response from Pro/Phase Marketing

July 6, 2017

Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help. -RepeatRewards

jP

joe P.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Iron cage advertising!"

March 20, 2017

5.0

I've had Repeat rewards for over 15 years. If you want to keep your customers engaged use repeat rewards. Don't be cheap when it comes to advertising. Their programs keep them coming back.

Pros

Its automatic!

Review Source

Response from Pro/Phase Marketing

March 21, 2017

Thanks for the review! We really appreciate you taking the time to write it. If you need anything- just let us know! -RepeatRewards

KM

Kristen M.  
Manager  
Retail  
Used the software for: 2+ years

### "Repeat rewards has been a good program for tracking customers. "

June 19, 2017

4.0

Tracking customers. Added marketing.

Pros

I like the availability to see exactly where customers are at with their rewards. I also like the mailers.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need. -RepeatRewards

NK

Nik K.  
HR Manager  
Hospitality  
Used the software for: 1-2 years

### "Great platform, nice reporting functions, wonderful customer service!"

May 31, 2018

4.0

Being able to manage our rewards program has been priceless. This software gives us the ability to easily pull up reports, update our app, and change user information easily.

Pros

I love the customer service! Support staffs are always there to help and are my go-to's.

Cons

I didn't like the old design as it felt outdated. Recently, the website has undergone a redesign that has made functions easier to find.

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for taking the time to post a review! We are glad you like the face lift we recently gave to the software (along with adding some enhanced functionality). If you need anything just let us know- we're here to help! Thanks! -RepeatRewards

SB

Stachia B.  
Pharmacy Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Much easier to work with our software and customers."

June 8, 2017

5.0

Gift cards, Customer tracking, Loyal Customers, User Friendly

Pros

User friendly, a combination of gift cards, loyalty cards & coupons, all in one. We are now able to gather reports on loyalty customers and much more.

Cons

Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of.

Review Source

Response from Pro/Phase Marketing

June 12, 2017

Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards

CW

Candance W.  
Office Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Overall pretty good"

June 20, 2017

4.0

Pros

The back office is easy to use and the reports are very helpful. The different ways to search is also helpful

Cons

The fact that you can void a coupon if the guest changed their mind or it was added in error, this can be very frustrating.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for the review! I have submitted your request for a void functionality for incorrect offers that were redeemed to be reviewed by our development team for a future update and if this is implemented we will make sure to let you know. In the meantime, please feel free to let us know if this occurs so we can assist on our end. Thanks! -RepeatRewards

SP

Steven P.  
President  
  
Used the software for: 1-2 years

### "Great company in every aspect. I have never been disappointed with them!"

June 6, 2018

5.0

Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again!

Pros

I love the loyalty program. Our customers are always excited to sign up and we are excited to see returning happy faces. It's easy to use and simple to set up!

Cons

I wish our customers had their own portal that they could log into to track their points and balance, or make any necessary changes to their personal information.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thanks for the review! We do have a member portal (which can even be custom branded for your business) where customers can do everything you mentioned so a member from our support team will be reaching out to you shortly to get you that information. Please do not hesitate to ask if you ever need anything at all. We are here to help! -RepeatRewards

TW

Tracey W.  
President  
Hospitality  
Used the software for: 2+ years

### "Good option for independent hotels "

May 6, 2021

5.0

Pros

The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests.

Cons

The tablet is not always easy to use so we often rely on the manager to enter data in the computer.

Reason for choosing RepeatRewards

Price and functionality

Review Source

BB

Brandon B.  
  
  
Used the software for:

### "RR review."

September 28, 2016

5.0

I like the programs that they offer and how they take care of keeping track of the points, and when certificates get sent out. I like that they tie into Epicor and we can transmit sales for the day. The one thing that I really really don't like is that I have to enter my customers into Epicor AND into their Repeat Rewards Website. Also navigating through their website is kind of cumbersome. For some reason a lot of the customers that we put into your website get flagged to not have the mail sent because it's undeliverable. I go in and unclick the box and they get their mail. There was nothing wrong in the first place.

Review Source

Response from Pro/Phase Marketing

September 29, 2016

Thanks for taking the time to write a review- we really appreciate it! With how Epicor built the program to work in their POS you unfortunately cannot transfer member demographic data but we do have other options for getting that data into the system. I'll have your Account Manager reach out to you with some ideas and suggestions to help save you time on this and we will also look into if we can pinpoint why some of the addresses you enter are not passing the address standardization/verification process as there may be something that can be done there as well. Thanks! -RepeatRewards

MF

Mike F.  
CEO  
Restaurants  
Used the software for: 2+ years

### "We have been very please with the program so far. Its achieved everything we wanted."

June 20, 2017

5.0

It has been instrumental in developing our relationships with our guests, including but not limited to, encouraging more frequent visits, introducing new guests, guest recovery

Pros

Easy of use. Captures a lot of useful data and presents it in an easy to use format. Quick to find what I am looking for.

Cons

Looking forward to more development in electronic membership cards. ie some that fits in Apple Wallet etc. Also more integration with other restaurant systems. Being able to merge data with POS, Reservation and other marketing systems.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for the review! We have many POS integrations so I will have our Support Specialist reach out to you to see if there may be one available with the system you are using. We also are in the process of reviewing new app features too to add to our app service so will keep you in the loop on those developments as well! -RepeatRewards

TS

Tracey S.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Small business"

December 7, 2016

4.0

I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now! I wish it was a little cheaper for small businesses!

Pros

Customers love rewards

Cons

A little pricy for small businesses

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards

JK

Julie K.  
owner  
Restaurants  
Used the software for: 2+ years

### "RepeatRewards is easy to use & offers our customers great perks!"

December 6, 2016

5.0

We have use RepeatRewards for years! Our customers love the birthday postcard gifts as well as the anniversary postcards! Year after year, our customers look forward to their frequent buyer rewards too!

Pros

easy to use, not much maintenance on my end

Cons

sometimes updates on change of addresses are slow

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review- we really appreciate it! Please let us know if you ever need anything at all- we're here to help! -RepeatRewards

KE

Karla E.  
Rest Manager  
Food & Beverages  
Used the software for: 2+ years

### "very pleasant"

June 13, 2017

4.0

Its a good tool for monitoring repeat customers

Pros

user friendly and very pleasant customer service. I like the fact that I can see my customers information at a glance.

Cons

I feel that from time to time the customers do not get there rewards due to change of address and they expect me to go in and resend it to them I think there should be an easier way to get a reward that was lost in the mail or not sent because account was accidently put on mail hold...

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help! -RepeatRewards

EG

Erick G.  
owner  
Restaurants  
Used the software for: 2+ years

### "Customer reps worked hard to help me with my problem"

June 23, 2017

4.0

data capture and automated rewards to walk thru guests

Pros

The guest can and staff understand the reward system and we are able to communicate that over several locations

Cons

The data base is difficult for me to find what I need. There is a bunch of information over several pages. If I do not know which page from the start it takes time to find it.

Review Source

Response from Pro/Phase Marketing

July 6, 2017

Thanks for the review! We recently created a new dashboard option to use for on-the-go reviewing of your program info so we'll get in touch with you shortly regarding how to login to check it out and also to help with navigating the database. Please contact us at any time for help- we have a support team on staff to assist with anything you may need for the program. -RepeatRewards

EP

Erica P.  
Business & Group Coordinator  
  
Used the software for: Less than 6 months

### "I would have liked to receive some more training on how to use the program. "

June 5, 2018

4.0

Pros

Very easy to manage customer's accounts, easy to upload files, customer support was great even though I am in a different timezone.

Cons

I would like to be able to change the reward levels on my own without having to go through customer support. Sometimes when adding new members the system glitches and won't let you add the new member.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thanks for the review- our support team is happy to provide additional training and will be reaching out shortly to coordinate a time that works for you and to send some additional resources that you may find helpful in the meantime. You can feel free to reach out at any time, we are here to help! -RepeatRewards

DK

David K.  
  
  
Used the software for:

### "Reports / Mobile "

September 28, 2016

4.0

The email and conjunctions with postcard options is awesome but having an mobile system going into the future would make this system untouchable. Something like www.trumpia.com Also an easier way to find reports. Even some of the people that work at Repeat Rewards sometime have a hard time trying to find the right report.

Review Source

Response from Pro/Phase Marketing

September 29, 2016

Thanks for the review! We are always adding new features to our mobile app and other mobile marketing platforms so your Account Manager will let you know when there are new features you may want to consider available. We also appreciate your feedback about the reports being tricky to navigate at times, we are currently working on a simple dashboard option for easy on-the-go access to your program data so when that is available we will make sure to let all of our clients know. Thank you for your business- we really appreciate it and as always, please feel free to contact us at any time with ideas or for help with anything! -RepeatRewards

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