# Page 4 | RepeatRewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is RepeatRewards the right Customer Loyalty solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131700/RepeatRewards/reviews

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RepeatRewards

4.5 (173)

[View alternatives](https://www.capterra.com/p/131700/RepeatRewards/alternatives/)

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Last updated March 26th, 2026

# Page 4 - Reviews of RepeatRewards

## Showing most helpful reviews

Showing 76-100 of 173 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Jennifer W.  
owner  
  
Used the software for: 6-12 months

### "Great, Awesome and It Works!!"

June 13, 2017

5.0

Pros

It is very easy to use! Patient and staff find it very user friendly. It keeps us organized and helps with emails. We also like how the coupons are sent out.

Cons

The I pad is sort of slow and it freezes up a lot! This is the only problem that we have had with the actual product!

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We really appreciate you talking the time to leave it. You mentioned some issues with your tablet so a member from our Support team will be reaching out to you shortly to see if we can troubleshoot that for you. If you need anything in the meantime- just ask! -RepeatRewards

KK

Kathleen K.  
  
  
Used the software for:

### " CUSTOMER LOYALTY THROUGH REPEAT REWARDS!"

September 27, 2016

5.0

Our company (founded 44 years ago) began using Repeat Rewards in 2013 when we opened a second retail store. It is certainly a plus, being able to keep track of customer's profiles & purchases. It allows us to see what areas are growing & where to target future growth. We also utilize the program to give "rewards" for birthdays, point accrual, and specials for Holidays, etc. The ability to run reports, view charts & graphs really makes it an easy site to navigate through. There is always customer support as needed, but overall the program runs smoothly, where as, I don't need to phone in very often. Overall , we are very pleased with Repeat Rewards & will continue to use them for this Marketing benefit!! Thank you!

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the thorough review- great feedback! If you ever need anything or want some ideas for marketing with the holidays coming up- just ask. We're here to help!

SH

Scherazade H.  
  
  
Used the software for:

### "Overall Great Supply Chain Partner"

September 27, 2016

5.0

We have been using for approximately three years. It is truly plug and play for us. If you call support, you actually get support the first time around. Although it has been rare to even need additional help. Pricing is good value, I've had a few other companies soliciting me that represent a slightly less expensive alternative, but I haven't been tempted enough yet to even explore as we have had nothing but positive experiences with RepeaTRewards!

Review Source

Response from Pro/Phase Marketing

September 30, 2016

Thanks for the review! We're always here to help so if you want to go over ideas for your program at any time- just give your Account Manager a quick call. -RepeatRewards

JL

Jon L.  
  
  
Used the software for:

### "Flexible Loyalty Program - Great Value"

September 28, 2016

5.0

Setup and Design was a cake walk. Account manager walked through all options and did the heavy lifting for us. Using file uploads at the end of day all transactions and customer data is loaded with minimal interaction from staff. The program works exactly as expected. We are only using the e-mail rewards but have not had any issues with the program once setup. Customer service is top notch. Account managers know their product very well and have been able to assist with the few minor issues we have encountered. Price is very affordable.

Review Source

Response from Pro/Phase Marketing

September 29, 2016

Thanks for taking the time to leave such a thorough review, we really appreciate it! We're glad you are enjoying the program and it's working well for you. If you ever want to talk through any other marketing options we have or brainstorm ideas for your program just give your Account Manager a call. We're here to help! -RepeatRewards

DB

Dino B.  
Owner  
  
Used the software for: Less than 6 months

### "Great service"

June 2, 2018

5.0

Pros

It is not a one size fits all system, very well put together and gives a customer a choice in how they sign up and recieve information.

Cons

Learning the software as it has a good amount of option to reach out to customers so it is time intensive to learn.

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for the review! We appreciate you taking the time to submit one. Our support team will reach out shortly to see if we can be of any assistance with the onboarding, we also have a YouTube channel of video tutorials they can share that may help too. We're here to help! -RepeatRewards

ST

Sara T.  
Practice Manager  
  
Used the software for: 6-12 months

### "Great customer service, always very quick to get back to me."

May 31, 2018

5.0

Pros

Ease of use, I would like it if it were easier to find patients with the new software, the fact that the patients don't come up alphabetically is hard.

Cons

There was an update, but, it doesn't always come up with the updated version. I'm not exactly sure how to make it update on every computer.

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for the review! A member of our support team will be reaching out to assist with navigating the updated merchant portal to see if we can assist. Please let us know if we can be of any other assistance! - RepeatRewards

JL

Jeremy L.  
COO/Partner  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Great product and easy to use"

March 20, 2017

5.0

Really happy with the RR. Easy to use and even easier to track all the data. I was thinking this would be a handful and difficult to manage but it has proven me wrong. We have seen our customer retention improve and we see added purchases so that they can maximize their rewards. Cant wait to use it more. Thanks RR

Pros

Ease of use and access.

Cons

So many things to do but not enough knowledge on my end.

Review Source

Response from Pro/Phase Marketing

March 21, 2017

Thanks for the review! It is much appreciated. We're glad you are enjoying the program so far and if you ever need anything at all- just let us know! -RepeatRewards

MV

Michelle V.  
  
  
Used the software for:

### "Affordable, Effective Loyalty Program"

October 5, 2016

5.0

We've been using the Repeat Rewards program for almost 10 years. In a town of 2700, we have over 5000 active members. Our loyalty customers spend, on average, 25-30% more than non-loyalty customers. The program is simple to implement, and does not require a huge labor investment on our part. We sign people up, enter their information, and Repeat Rewards does the rest. Added values include the very affordable app, customizable mailers and the free email marketing. It's a great incentive to reach out to customers in a non-traditional way.

Review Source

Response from Pro/Phase Marketing

October 14, 2016

Thanks for the review! We appreciate you taking the time to write one and we appreciate your business. If you ever need anything or just want to brainstorm marketing ideas with the holidays coming up just give your Account Manager a call- we're here to help!

BM

Bernie M.  
  
  
Used the software for:

### "Repeat Rewards helps us maintain customer loyalty!"

September 27, 2016

4.0

Overall, a positive experience. Some improvements need to be made in reporting regarding employee accountability. For example, I can not track which employee sold a gift card or redeemed a reward. This ability would help with ongoing training on the system and trouble shooting report discrepancies vs my POS system. However, our customers love it and I like the app as well.

Review Source

Response from Pro/Phase Marketing

October 6, 2016

Thanks for your review! Regarding employee accountability, we do have the option for you to collect employee id's through the terminal/tablet you are using for member transactions and a password option for gift card transactions on the terminal so your Account Manager will be reaching out with more information on this and the reports available for employee usage of the program for you to consider. -RepeatRewards

JS

Jinal S.  
Owner  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Customer attracts "

June 13, 2017

5.0

Pros

Customer appreciates rewards for their purchase made in store. Really appealing and attractive to the offers they will receive. Great response.

Cons

So far we haven't experience other then the billing issues which was taken care of by the department

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We're glad things are going well and if you need anything at all- just ask! We have a team of marketing experts that can assist with any promotions you may want to implement for your program. -RepeatRewards

SZ

Susan Z.  
  
  
Used the software for:

### "Great for business"

October 5, 2016

5.0

repeat customers enjoy playing the game while enjoying great food. We have different specials every week and the customers not only come to try out the food for points but also enjoy the company of the other patrons and all have a great time to boot. The quality of the card could be better as customers crack bend or loss in such a short period of time which need to replaced often. Other than the card the program does work for me.

Review Source

Response from Pro/Phase Marketing

October 14, 2016

Thanks for the review! We appreciate you taking the time to write this. As for the cards, we have a lot of alternative options based on each businesses needs (such as different type of cards, key tags and/or a cardless alternative) so your Account Manager will reach out soon with some ideas for you to consider as well if you'd like.

JL

Joe L.  
  
  
Used the software for:

### "Repeat Rewards offers an amazing product"

September 27, 2016

4.0

I've been using Repeat Rewards for over three years and the products keep getting better and better each year. I use their software for my loyalty program plus have their mobile app and recently introduced online ordering to my guests. The integration is fabulous and you can't beat the price for the services offered. I would recommend this to anyone looking for an all-in-one package.

Review Source

Response from Pro/Phase Marketing

October 6, 2016

Thanks for the review! We appreciate your feedback and your business. If you need anything at any time- just ask! -RepeatRewards

GC

Glenna C.  
Manager  
  
Used the software for: 6-12 months

### "Love the program"

June 7, 2018

5.0

Pros

Versatility. I also really like how everything is connected together for branding the store. The tracking is really good too.

Cons

Wish I had more time to utilize all the benefits of the program. It is also not real intuitive for cashier training.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thank you so much for taking the time to post a review! There is nothing more valuable to us than customer feedback. If you ever need anything at all- please do not hesitate to ask. -RepeatRewards

VR

Verified Reviewer  
Marketing Associate  
Retail  
Used the software for: Less than 6 months

### "Great features!"

April 19, 2019

5.0

Pros

RepeatRewards' features are great for taking what you need and leaving the rest. Data is very helpful.

Cons

The software takes a little getting used to, can't find much to complain about otherwise.

Review Source

NM

Nicolle M.  
  
  
Used the software for:

### "Easy to Use Loyalty Program!"

December 6, 2016

4.0

We have used Repeat Rewards in our 17 independent pharmacy locations for several years now. Customers love earning points, and our staff loves the ease of use to enroll a customer, find out how many points they have, etc. All the detailed reporting provided on the website is nice as well, as it's easy to see how each location is performing. Each year we see a growth in our OTC sales, and part of it contributes to the RepeatRewards loyalty program. Our customer service reps have always been good to work with, they respond promptly with any questions you many have.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We're glad the program has been a success with your stores. If you ever have any suggestions or need help with anything, just let us know. -RepeatRewards

LV

Larry V.  
  
  
Used the software for:

### "Boatwright Review"

September 29, 2016

5.0

We have successfully built our database in the past two years by using Repeat Rewards. We went from zero to almost 900 people. Our sales have greatly increased by incenting the members/buyers. We had relatively no problems with the way things have currently been operating. The system is very simple to use and we are looking to add more features that are offered in the near future in relation to mailings. I love the reporting aspect of the software in order to pull mailing lists for our other marketing ideas we use in the store.

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the review- we really appreciate you taking the time to submit one! If you want assistance at all with marketing ideas for the holidays, just let your Account Manager know- we're here to help!

KG

Kyle G.  
Owner  
Retail  
Used the software for: 6-12 months

### "Really happy with the software so far"

December 21, 2018

5.0

Pros

Really happy with the software so far. It has been great helping us interact with our customers. Perfect for what we needed.

Cons

Wish it had more integrations with things like Apple wallet.

Review Source

Cedric Toussaint G.  
Community Manager  
Design  
Used the software for: I used a free trial

### "Très bon logiciel "

October 25, 2023

4.0

Pros

Ce logiciel est parfait pour fideliser le consommateur

Cons

Je ne lui trouve aucun inconvénient je le recommande aux commerçants

Review Source

AH

Abby H.  
  
  
Used the software for:

### "Great but.."

September 27, 2016

4.0

It would work much better if our system was integrated with repeat rewards and if we didn't have to use a whole separate system! Other than that, everything works great, and we would definitely sign up again in a heart beat. Customers really seem to enjoy their "Up Cards"!

Review Source

Response from Pro/Phase Marketing

October 13, 2016

We're glad you like the program and we're glad you wrote a review- thanks! As for the part about not being integrated, please send your Account Manager the name of your POS rep and we'd be happy to reach out and see if they would be interested in working with our developer's here to build an interface for your POS. We are always integrating into new systems and would love to work with yours to allow you to enter transactions that way. Thanks!

BM

Ben M.  
  
  
Used the software for:

### "By far my #1 marketing company"

September 27, 2016

5.0

I've been using Repeat Rewards for over 10 years. To date I have over 30,000 active members in my data base. The easy use of the system allows me to do my job and that is to run my restaurant. Repeat Rewards mail out over 3,000 birthday cards for my restaurant every month with an average return of about 17%. I couldn't be happier with the customer service support that I have received over the years. I have had many opportunities to change to other loyalty companies, however, repeat rewards has always been the best!

Review Source

Response from Pro/Phase Marketing

October 6, 2016

Thanks for your review- we really appreciate you taking the time to submit one. If you need anything at all- just ask! We're here to help. -RepeatRewards

JS

Jai S.  
Markerting Assistant  
Restaurants  
Used the software for: 6-12 months

### "It has been easy to use and overall great."

June 20, 2017

5.0

Pros

I love that the customer support is always ready to help when we need it. It is easy to use and work with. I love that it's easy to navigate around.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Hi Jai! Thanks for the review. We do have a dashboard app we just released that you should check out for on-the-go access to your program stats, a Support Specialist here will be contacting you with details. Thanks! -RepeatRewards

PH

Paula H.  
  
  
Used the software for:

### "User and customer friendly software with valuable data for user"

October 6, 2016

5.0

We have used Repeat Rewards for over 6 years. It has been a very successful program for our three restaurants and has provided us with useful customer demographics. Our only complaint is the magnetic strip on the card that contains a customer's account number needs improvement. This strip is not durable enough. Overall though, we find Repeat Rewards a great program with a multitude of options for any business.

Review Source

Response from Pro/Phase Marketing

November 29, 2016

Thanks for the review! We offer alternatives to having to swipe the cards so this is something you might want to consider. Your Account Manager will reach out soon to brainstorm ideas to see if there is something that would be a better fit. -RepeatRewards

DF

Diane F.  
Office Manager at Coakley Home and Hardware  
  
Used the software for: Less than 6 months

### "We have only been with them for a short time but the team we have worked with is very attentive and"

June 7, 2018

5.0

Helping our store have our own rewards program.

Pros

It's easy to get around the site and pretty self explanatory. I have found it easy to use and have been able to get help when needed

Cons

Learning new things...It takes time to get used to using new programs. This has been easier than I was expecting.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thank you for taking the time to submit a review! We are happy things are going well for you and if you ever need anything at all- please do not hesitate to ask our support team. We are here to help make your program a success! -RepeatRewards

JW

Jim W.  
  
  
Used the software for:

### "Great Rewards Program!"

October 5, 2016

5.0

We have been using Repeat Rewards for more than 8 years and could not be more pleased with the results. The program offers great customer reports that can be used to help grow your business. Our customers love the program and the promotions that it offers. It is easy to use and the information that it provides is priceless. I highly recommend Repeat Rewards for any small business, that is trying to grow their business.

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the review- we really appreciate it and we really appreciate your business! If you ever need anything or just want to brainstorm marketing ideas with the holidays coming up then just let your Account Manager know!

PS

Pete S.  
  
  
Used the software for:

### "Customers love rewards"

September 28, 2016

5.0

I just started working with Repeat Rewards and so far most of the customers we ask to join the program readily agree to join. Most people are happy to join a program that isn't a credit card and simply rewards them for their spending. Also, people have been coming to redeem their offers and rewards. I'm looking forward to seeing how much the program increases my sales.

Review Source

Response from Pro/Phase Marketing

September 29, 2016

Thanks for the review! Please feel free to contact your Account Manager at any time for help with looking at the many reports that are available to you as you continue to grow your program. We're glad to hear your customers are liking it too! -RepeatRewards

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