# Page 5 | RepeatRewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is RepeatRewards the right Customer Loyalty solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131700/RepeatRewards/reviews

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RepeatRewards

4.5 (173)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 5 - Reviews of RepeatRewards

## Showing most helpful reviews

Showing 101-125 of 173 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ES

Erica S.  
  
  
Used the software for:

### "Loyal for over 10 years"

October 5, 2016

4.0

We have been a loyal loyalty program user with repeat rewards for over 10 years. Their customer service is wonderful. Always someone to answer your questions, quick on response and marketing help and support. Our response rate with our loyalty program is over 30%. The birthday cards, anniversary cards and holiday cards really bring the people in. They are colorful, attractive and catchy. For a restaurant, Repeat Rewards has really helped our bottom line.

Review Source

Response from Pro/Phase Marketing

November 29, 2016

Thanks for the review! We're glad you like the program and if you ever want to brainstorm ideas for it or talk through some marketing ideas, we're here to help! -RepeatRewards

SW

Stephan W.  
  
  
Used the software for:

### "Repeat Rewards: A great decision!"

January 24, 2017

5.0

Was looking for ways to increase traffic and non-prescription sales in my pharmacy. My software vendor announced that their system would be compatable with Repeat Rewards. Gave it a try, and those areas have increased nicely!

Review Source

Response from Pro/Phase Marketing

January 26, 2017

Thanks for the review! We're glad you are seeing an increase in your OTC sales from the program. If you ever need anything at all- just ask! -RepeatRewards

BP

Becki P.  
  
  
Used the software for:

### "Great for Business"

September 28, 2016

5.0

We love the rewards program. We recently upgraded to the tablet for recording points....it is so much easier, we wish we had known about it earlier. Customer service is great...we've never had to email more than once for issues or for reorders.

Review Source

Response from Pro/Phase Marketing

September 29, 2016

Thanks for the review! We're glad you like the tablet- did you know you can also update your members information on file from it? This can be really handy for making quick changes to things like email addresses on file for members. If you have any questions or want to brainstorm ideas for your program just give your Account Manager a call. We're here to help! -RepeatRewards

BM

Brian M.  
  
  
Used the software for:

### "Use for pharmacy"

January 25, 2017

4.0

Very good program for a pharmacy. Easy to implement - very cost effective. Software seems a little dated but does what it needs to do.

Review Source

Response from Pro/Phase Marketing

January 26, 2017

Thanks for taking the time to review us! We truly appreciate it. In 2017 we have some big updates planned for the software so we'll be in touch to let you know about some great new features that will be available soon! -RepeatRewards

sS

suzanne S.  
  
  
Used the software for:

### "Overall I like it there is just one issue"

September 27, 2016

5.0

overall it is good but i wish it intergrated with the pharmacy pos system. i hate that we have to manually enter each purchase. we end up not doing it bc of the amount of work it takes.

Review Source

Response from Pro/Phase Marketing

October 6, 2016

Thanks for the review- it is much appreciated. As for integration into your POS, we are willing to work with any POS that we aren't already integrated with and give them everything they need to build the option to connect with us. If you want us to start that conversation with your POS rep, please send your Account Manager their info and one of our Developer's will reach out to see if they are interested. Thanks! -RepeatRewards

SJ

Scott J.  
  
  
Used the software for:

### "Adequate product"

September 27, 2016

3.0

We have had it for 3 years, we have not seen any great benefit so far. Gift card program is fine. Simple yet effective gift card program

Review Source

Response from Pro/Phase Marketing

September 30, 2016

Thanks for the review- we really appreciate you taking the time to do this! Since you mentioned not seeing any great benefit yet from the program, our team is going to do a free program analysis for you to see where changes could be made possibly to increase your ROI from it so keep an eye out for this soon. Please feel free to contact your Account Manager at any time as well to discuss your program and any ideas you may have for it. -RepeatRewards

MJ

Mark J.  
  
  
Used the software for:

### "Very Pleased with Repeat rewards for over 11 years"

September 29, 2016

5.0

When we switched over from being a True Value Store we switched to repeat rewards from the old True Value rewards program. Repeat rewards was an upgrade in both features and in value for the cost. Where else can you get substantially more for substantially less money? We have just added their app for smart phones and can't wait for our customers to see it. VERY EXCITING! Their customer service has been and continues to be outstanding.

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the review! We truly appreciate you taking the time to submit this. As always, if you need anything at all- just let us know!

ML

Margo L.  
  
  
Used the software for:

### "Overall pretty great, seem like too many adds on for extra $"

March 20, 2017

5.0

Overall the company the company had great customer service, always helpful. Program is simple to use. I just feel like the add on like text messaging, and online gift purchases they want more money which I understand. I feel like everyone(not just them) the fee and add ons are out of control its harder and harder to make money with all the fees.

Review Source

Response from Pro/Phase Marketing

March 21, 2017

Thank you for your review- we appreciate the feedback. Your Sales Rep will be taking a look at your account to see if there are any suggestions they have for ways to save on some items now and will be in touch soon. -RepeatRewards

JP

Joe P.  
  
  
Used the software for:

### "Repeat Rewards"

December 19, 2016

4.0

Works very well. The designs look a little outdated. Functionality and performance of the program are top notch. Sending cards in the mail works way better than email. That's the advantage this program has over others. You don't get the response with the email that you get with standard mail. I've experimented myself.

Review Source

Response from Pro/Phase Marketing

December 23, 2016

Thanks for the review! We can update your designs at any time so someone from our team will be reaching out to see if you like any of our other templates better or we can create something custom for you free of charge too. Thanks! -RepeatRewards

MEE

Mary Ellen E.  
  
  
Used the software for:

### "Customer Loyalty"

October 5, 2016

4.0

This program has increased our customer loyalty in the gift section of our pharmacy. I don't use all the features that I could to get the maximum potential for the program, but so far have been please at the number of customers who use their rewards program to become frequent shoppers.

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the review! If you want to discuss some of the features you are not currently using but may be interested in- just let your Account Manager know. We're always here to help brainstorm marketing ideas for your store or discuss features that you may benefit from implementing.

CR

Clif R.  
  
  
Used the software for:

### "Good but could be better"

January 24, 2017

3.0

We have had some problems with the program that have cost us money and mad our customers upset. With that said I think overall this is a good program. Just have to keep a close eye on it.

Review Source

Response from Pro/Phase Marketing

January 26, 2017

Thanks for taking time to post a review. Someone from our Account Management team will be reaching out to you to find out more about the issues you mentioned and see if there are some changes we could make to your program in order to help- we're here to help and we have many automated alerts that you may benefit from to help make managing the program easier. -RepeatRewards

TG

Ted G.  
  
  
Used the software for:

### "Not Bad but Could be better"

September 29, 2016

4.0

There is so much info and no clear header sometimes for what I'm looking for so I have to open several tabs before I find what I'm looking for. Maybe some way that each user could customize there menu to easily find the things they typically need...

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the review! If you ever need help finding some information on your merchant site- just let your Account Manager know, they are here to help! Also, we are in development on a dashboard interface that would allow customization based on user needs so when that is launched we will be sure to let you know.

DF

David F.  
Op Mgr  
  
Used the software for: Less than 6 months

### "Ok to Good"

June 13, 2017

5.0

Pros

For the most part this is an easy to use product. I think there could be improvements to make it a larger desktop display with easy single touch buttons (quick buttons).

Cons

Does not integrate with our POS. This is unfortunate and requires our switching interfaces in the middle of a transaction. Do not like this.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We are in the process of integrating with more POS systems currently so a member from our Support team is going to reach our shortly and find out which you are using to see if yours is one that may be coming soon. We also offer a tablet option so they'll see if this is something you may want to try instead too. -RepeatRewads

MS

Merry S.  
owner, PIC  
  
Used the software for: Less than 6 months

### "Support has been great."

June 13, 2017

5.0

Pros

The software seems to work well, and is user friendly. Customer friendly, too! It is simple enough for dinosaurs like myself.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We really appreciate you taking the time to submit one. If you need anything at all- just ask! -RepeatRewards

SM

Stephen M.  
  
  
Used the software for:

### "Hi def vape "

September 27, 2016

4.0

A few bumps in the beginning but things are going good now. Just hope we get a at glance report so we can see a snap shoot of days activities

Review Source

Response from Pro/Phase Marketing

October 6, 2016

Thanks for the review! Quarterly we compile a summary report for your account (in addition to the reports that are always available) so your Account Manager will reach out to show you where that is available as well as discuss the options for emailed summaries we can automate and send to you for on-the-go, easy reviewing of your program so expect to hear from her soon with that info! -RepeatRewards

JD

John D.  
Pharmacist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Lots of features…."

May 7, 2021

3.0

Pros

It has lots of insightful features and reporting however you must use them to get the biggest bang for your buck. We use it to keep track of points and send rewards.

Cons

Automated reports being generated and printed

Review Source

JH

Joe H.  
  
  
Used the software for:

### "Great Experience"

September 28, 2016

5.0

We signed up with Repeat Rewards to help us thank our loyal customers. They have made the process so easy! Our account manager is always ready and willing to answer any questions we have and offer suggestions. The website is very user friendly, and our customers seem to really like it.

Review Source

Response from Pro/Phase Marketing

September 29, 2016

Thanks for the review- it is greatly appreciated! We're here to help so if you ever have an idea for your program or your pharmacy marketing and just want to see if we can help you achieve it then give us a call. -RepeatRewards

TL

Tracey L.  
book keeper  
Pharmaceuticals  
Used the software for: 6-12 months

### "repeat rewards"

March 23, 2017

4.0

So far it is working good for us. Our customers seem to be happy with it and they enjoy getting the coupons to be used in our store.

Review Source

Response from Pro/Phase Marketing

March 23, 2017

Thanks for the review! We're glad you and your customers are enjoying the program. If we can help in any way- just ask! -RepeatRewards

RZ

Renee Z.  
Owner  
Retail  
Used the software for: 2+ years

### "meh not too good"

March 23, 2017

3.0

It is hard to keep up with this. I find it frustrating to get addresses entered properly. Not the best system for the money.

Pros

Never find it helpful

Cons

Not sure really

Review Source

Response from Pro/Phase Marketing

March 24, 2017

Thanks for taking the time to submit a review- we will be in touch shortly to discuss how to better utilize your program. -RepeatRewards

GH

Greg H.  
  
  
Used the software for:

### "Adventures Virginia MN"

September 29, 2016

4.0

Would really be nice if the Promo Code on our coupons was single-digit rather than six-digits that never get entered because the server is too busy doing seperate rewards cards and credit cards and now the redemption feature on the site has been rendered useless to me so I end up having to do it all manually and shiftly on a seperate spreadsheet.

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for your review! We can make the promo codes anything you would like. Your Account Manager will reach out soon to find out what you would like for these.

TL

Tammy L.  
  
  
Used the software for:

### "The Ease of RepeatRewards"

December 19, 2016

5.0

This program is wonderful. Easy to set up. Easy to use. Easy to understand. The program makes it very easy to gather the retail feedback that we like to follow. At the click of the mouse, we can see sales results, promotion usage, employee statistics and much more. Our customers love the promotion cards they receive and they prove to be very profitable for the business.

Review Source

Response from Pro/Phase Marketing

December 20, 2016

Thanks for the review! We're happy you're happy and if you need anything at all, just let us know! -RepeatRewards

TS

Tom S.  
  
  
Used the software for:

### "Great Value!"

September 27, 2016

4.0

We were looking for a reward program that would allow us to compete with the reward programs the franchise hotels were using. We found Repeat Rewards to be a very cost effective and easy to use program that allows us to market directly with our guests encouraging their return business. And it works!

Review Source

Response from Pro/Phase Marketing

October 6, 2016

Thanks for your review! If you want to discuss any new marketing ideas you may have for your hotel at any time just give your Account Manager a call- we're here to help! -RepeatRewards

RB

Rob B.  
  
  
Used the software for:

### "Functional"

September 27, 2016

4.0

There's only some minor things that are dissatisfying. Things that I'm not able to thing of off the top of my head. Mostly with ease of use.

Review Source

Response from Pro/Phase Marketing

October 13, 2016

Thanks for the review- much appreciated! If you think of the things that you mentioned not being able to think of at the time of your review that you think could need improving then please let your Account Manager know. We are always updating the system based on customer feedback and ideas so we'd love to hear your thoughts. Thanks!

JC

John C.  
  
  
Used the software for:

### "Love repeat rewards/constant contact "

December 16, 2016

5.0

We have been doing business with repeat rewards since we started in business in 2008. From an equipment standpoint, we virtually never have outages or interruptions. Since repeat rewards have partnered with constant contact we are able to have more consistent touches with our customer base at a much more affordable price.

Review Source

Response from Pro/Phase Marketing

December 23, 2016

Thanks for the review! We really appreciate you taking the time to submit it. If you ever need anything at all- just ask! -RepeatRewards

VL

Veronica L.  
  
  
Used the software for:

### "General Manager"

February 2, 2017

4.0

I like the overall process of the program it could be a little more tied in to computer system. We are new to this program. So far they has not need to many problems .

Review Source

Response from Pro/Phase Marketing

February 3, 2017

Thanks for the review! We do have an option for a program to be used on computer systems to enter transactions so someone from our customer support team will reach out with some information on this to see if it would be a good fit to enhance how you are running the program now. -RepeatRewards

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