# Pet Food Frequent Buyer Program Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pet Food Frequent Buyer Program the right Customer Loyalty solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131701/Pet-Food-Frequent-Buyer-Program/reviews --- Pet Food Frequent Buyer Program 4.9 (15) [View alternatives](https://www.capterra.com/p/131701/Pet-Food-Frequent-Buyer-Program/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pet Food Frequent Buyer Program Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Melanie W. Owner Used the software for: ### "Don't know how we lived without it!" February 4, 2015 5.0 We were working with boxes and boxes of frequent buyer cards, which were by far the worst part of our jobs. We hated them. Clients not knowing which brand they use, or which name it was under, or both...or the card just being mis-filed, spending minutes just looking for a single card could be sooo frustrating. Someone mentioned Zooz to me and I immediately looked into and purchased. What a blessing! The transition over was quite a feat since we transferred thousands of cards over in batches, working from home at night to get it done. That was the hard part...but SO worth it. Being able to search by name or phone number, see every brand a customer has purchased and when, being able to put all vendor rules in one place...it's priceless. It looks neat and orderly and is easy to use. Staff need to be trained on use for sure since it's not completely foolproof (you need to make sure to select the correct product and size from drop down menus), but it's not rocket science. You just need to pay attention to details. We had our staff use the buddy system for a while so that mistakes were very limited until everyone had a good understanding of the system. Cons: not able to really delete entries that were made in error, instead they are "hidden". We get around this by renaming the entry so we know where to find it and then overwrite it with a new customers info . Only problem with that is it's a bit over the staffs ability when in the middle of adding new clients so it rarely gets done. Would like to have an option in the Level 1 area to actually delete unwanted cards. Pros: Everything else! And, the service and response I've received to my inquiries, additions, and suggestions is out of this world. Like REALLY great, REALLY fast service. We LOVE Zooz! I have no regrets about moving the Frequent Buyer system over to Zooz and actually don't know that we would have been able to continue doing FB at all had this not come to us. Review Source CD Cameron D. Owner/CEO Used the software for: ### "Zooz is the Bomb!" February 28, 2015 5.0 This extremely easy to understand program has streamlined our frequent buyers card program immensely. Instead of fumbling through cards or getting the customer to carry them and cut out their UPC's we now can just ask for a last name or a phone number and add the bags like that! Then we can just as easily create a .pdf report to send to the sales rep to get our credits back. It was the logical solution for a growing small business that was increasing sales and adding staff in the fourth year of service. Worth the monthly fee! Review Source MP Matt P. Manager Used the software for: ### "Review" February 10, 2015 4.0 Good job! This is an easy to use program with great support. I have always had immediate help on issues and the updates on server issues etc on the home page are helpful. My only realy con is the lack of ability for the user to tweak things, ie get rid of duplicate customers. Thanks Review Source GC Gloria C. Bookkeeper/co-owner Used the software for: ### "Excellent program" January 30, 2015 5.0 We have used this program for several years now, and have found it very useful, easy to use and great for our customers to know how many bags they have bought. Whenever we have had a question about something we have had instant answers and suggestions that we have used. In the 'old days', we would have a box for each Vendor with a card for each customer. If they forgot what they were using, we would have to go through each box. Very time consuming!! Now they just give us their phone number, and their card comes up immediately. We use it for pet food, but it could be used for any product where people are repeat customers. Review Source TE Trish E. Manager Used the software for: ### "ZooZ" February 2, 2015 5.0 Very easy to use, customer service is wonderful, if their was a way to have free bag submissions done electronically through the program it would be almost perfect. I would like the ability to delete, and to edit when their are errors made by employees. Review Source Response from ZOOZ Solutions February 3, 2015 Hi Trish, Thank you for the review! You can email redemption reports to vendors, but we can look at making it part of the program if it would make it faster or easier. I'll contact you regarding deleting and editing, not sure what you mean there. :) MP Marissa P. Used the software for: ### "Pet Food Frequent Buyer Program Review" February 3, 2015 5.0 I have never had a problem with the Pet Food Frequent Buyer Program. Our customers are always on the site. They always inform us of any updates to brands of foods. Having the option to look up by both phone number and name is much easier than having to flip through physical cards for the frequent buyer program and losing cards. All of our store chains are listed so people can buy at any location and still get credit for their purchase. It is a fantastic program and saves us a lot of time. Review Source AP Anna P. Manager / VP Used the software for: ### "Best Program for Food Purchases" February 5, 2015 5.0 We have been using Pet Food Frequent Buyer Program for about a year for our three locations. We have over 6,000 cards in our database, and could not be happier with the ease of using the system. Also, Shane is very good at helping you work through technicalities or personalization of the program. He is always quick to respond to my questions, and that makes a HUGE difference in the world of retail. We love Pet Food Frequent Buyer Program, and can't believe we ever operated without it! Review Source CS Collin S. Retail Manager Used the software for: ### "Great program and support." February 3, 2015 5.0 Lots of pros for this website. It has organized our counter space since we had about 6 holders for the recipe cards beforehand. It has sped up the process of adding bags to a card. The reps like it because the redemption reports are neat and tidy. Anytime I have asked a question or required changes to the program it was dealt with promptly. The website is clean and easy to use. Being able to change rules and add product on the fly is incredibly handy as well. Review Source LM Liana M. Manager Used the software for: ### "pet food frequent buyer program" February 3, 2015 5.0 As long as you have internet, your good to go. System is simple to use,quick and accurate. Redemption reports are invaluable when dealing with sales reps. The back up in the admin 'printed reports' make sure there is no chance for missed renumeration to the retailer. The support from Zooz Solutions is always timely and helpful. Review Source DV Doug V. Owner Used the software for: ### "Great Program" February 3, 2015 5.0 Pros: Ease of use, quick and efficient, plenty of features for tracking etc., great customer service, good value, accepted by all our vendors Cons: None come to mind. This is truthfully one of the best investments we have made over the past ten years. Review Source TW Tiffany W. Used the software for: ### "Zooz Review" February 6, 2015 5.0 This is a much better system than we were using before, it gets customers checked out faster and easier which only makes satisfaction go up! We love this program. It has made a world of difference in our business! Review Source MD Meghan D. Manager Used the software for: ### "Love this product and the customer service!" February 27, 2015 5.0 This product has made our frequent buyer program so much more streamlined and easy to use. Well worth it for our business! On top of that, the customer service from Shane is phenomenal! Review Source JA Joey A. Manager Used the software for: ### "Pet Stuff Review" February 27, 2015 5.0 Great Program. Speeds up our checkout process while maintaining the organization of the loyalty programs for different customers Review Source KC Karen C. Owner Used the software for: ### "Zoozs Frequent Buyer Program" February 2, 2015 5.0 I like it it is easy to use Review Source DS Dustin S. Manager Used the software for: ### "Awsome Company!" February 4, 2015 5.0 Very satisfied! Review Source Similar Products Featured