# PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PandaDoc the right Digital Signature solution for you? Explore 1256 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews/ --- PandaDoc 4.5 (1256) [View alternatives](https://www.capterra.com/p/131735/PandaDoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of PandaDoc Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews AS Arunmurugan S Project ManagerBiotechnology, 10,001+ employeesUsed the software for: 6-12 months. “I also like the e sign functionality and the ability to see when recipients open or view a document.“ June 4, 2026 MA Mallory A Director of OperationsMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “I do not love that it is not easy to edit a sent contract and also contracts expire which creates issues with having to resend and confusing clients.“ April 30, 2026 FH Fletcher H Renewable Energy Plant SpecialistRenewables & Environment, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “PandaDoc offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly.“ May 7, 2025 PF Ping F Operations AnalystOil & Energy, 501 - 1,000 employeesUsed the software for: More than 2 years. “The navigation is not flexible and the system has periodic error which is not the best reliable platform on a daily basis“ April 24, 2026 Elias W marketing and financeArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “It is a software that has facilitated my entire work style, it helps me a lot to be able to let my work flow better in a more organized way, better managed with my entire work team that works more united and better division of tasks so that everyone collaborates equally“ November 22, 2024 VH Vontavius H CEOReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens.“ November 25, 2025 LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “It simplifies the entire document process—from creation to e-signature—and gives you visibility into how people interact with your documents.“ December 2, 2024 Jacob R sales directorReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “I also dislike how copy/paste into the tool doesn't always hold my font.“ May 19, 2026 ## Showing most helpful reviews Showing 1-25 of 1256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "A Seamless Tool For Getting Documents Signed" January 12, 2026 5.0 It's made the sale closing process very simple for our team and taken away a lot of technical headaches that we used to deal with when it came to getting signatures needed to close a deal. Pros PandaDoc makes our contract closing process straightforward and simple, while helping our team keep momentum and get to a running start with new contracts. Cons It's hard to beat the value PandaDoc provides compared to other alternatives for signing and sending contracts. All of our clients, from tech savvy to non-tech savvy have been able to use it with ease. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc PandaDoc seemed to have less friction for our clients. Review Source KC Kimberly C. Administrative Consultant Executive Office Used the software for: 2+ years ### "A Great Option for Digital Signatures" January 5, 2026 4.0 Pros I absolutely love PandaDoc! It’s very easy to use and figure out once you get the hang of it. It’s so simple to sign digitally and adjust to your preference. Cons I don’t really have any issues with PandaDoc. It may be a little difficult to adjust the margins, etc. if you don’t know where to look. Switched from [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) The capabilities that PandaDoc offered and how professional our contracts look using it. Review Source GT GRANT T. President Events Services Used the software for: 2+ years ### "PandaDocs removes key feature unannounced " February 9, 2026 3.0 Usually pretty good service, but now just getting "I understand the frustration about losing the feature you previously used." Not good just pulling the rug out from under us with no advance notice. Pros We have used PandaDocs for about 6 years and it has been incredibly helpful in sending and signing contracts. Allows you to copy and download the files, and allows you a lot of creative ability to design and customize the contracts. Good integration with other apps. Cons PandaDocs removed a key feature that is essential in our business without any warning, which now creates additional time and effort to reenter all the same information that PandaDocs ALREADY has in it's system. We paid for an annual license and with the understanding that the features we pay for and use will be available. The TRANSFER DATA feature, would allow you to send the information in the contract to different templates. We do live events so that was very helpful in creating gig sheets for warehouse staff and event managers with all the key elements: Client, Contact name, phone, venue, date, timeline, what they have confirmed, etc. Now, we have to manually re-enter over 30 data fields that were in the original contract. Also, we used that to send invoices for payments. Once again creating more work for the office staff. Switched from [Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Good Shuffle was more of inventory control with contracting features. I didn't need inventory control. Also it didn't have ability to just use links, each proposal has to be send in a separate email, which is challenging if you are sending multiple quotes to a client. Review Source PF Ping F. Operations Analyst Oil & Energy Used the software for: 2+ years ### "Useful platform" April 24, 2026 4.0 Overall the platform is good and allow different departments to use it at the same time. But the system can be more reliable and consistent Pros Really good to stick with the set templates, it provides standardization on the formatting which is really helpful for company reports. Cons The navigation is not flexible and the system has periodic error which is not the best reliable platform on a daily basis Review Source JF Jill F. Office Administrator Music Used the software for: 1-2 years ### "You get What you pay for " December 28, 2025 4.0 We made the switch from Adobe to save money but continue using electronic documents. Getting started was easy and it’s less expensive. There are some features and ease of use that are missing Pros We liked the ease of set up when switching over from a previous program. It was easy to bring in our current templates and begin using them right away. Price is competitive. Cons There are many features that don’t work as well as competitors like the search and check boxes and menu organization is not intuitive. Not as smoothly run as competitors. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) The price for Adobe was constantly increasing. Review Source MR Michael R. President Photography Used the software for: 2+ years ### "Not Bad Overall, but Needs Better Support and less Glitches" September 2, 2025 3.0 We've been on the platform for about 6 years. The first 3-4 years were quite good overall, both in the functionality of the platform as well as the support/value. It has unfortunately not improved over time, but rather the glitchiness has gotten worse, and the support has really gone down in the past 1-2 years. Pros The platform gives lots of options for customization and template building. It generally meets all of our needs when it comes to proposal/contract writing. The value for cost seems pretty inline overall. Cons When it is working well, it is a great platform, but it is quite glitchy. You can almost be certain that the first time you click on a link it won't work, you'll need to refresh and try again a few times before it will work. The customer suppport used to be excellent, but it would seem that it has now been shipped overseas (replies come hours later in the middle of the night) and it is now very poor, especially when comparing to it once was. I'm sure they saved money, but the user experience took a major hit. Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing PandaDoc We were already quite integrated into PandaDoc and Proposify seemed to be far less user friendly when we did the trial. Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: I used a free trial ### "Pandadoc is a good option for some " March 15, 2026 3.0 Good experience. The cost outweighed the convenience, especially when you have a multi page document. Good product for simple documents. Pros PandaDoc is a fairly low cost and easy to use platform. I was able to upload my documents and navigate the platform quickly. Cons Not as intuit as some other sites. For instance, I have check boxes and had to add the boxes to each line. A little labor intensive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Price. Docusign was too high and limited to number of documents that could be signed. Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: 2+ years ### "Intuitive, reliable, and perfect for startups" September 21, 2025 5.0 Overall, PandaDoc has been an excellent tool for document management. It makes creating, sending, and managing documents simple and efficient, while still offering flexibility and customization. The improved pricing model makes it an even stronger choice for smaller teams. I can highly recommend it. Pros I like how intuitive and easy to use PandaDoc is. It’s reliable, integrates smoothly with Google Drive, and offers great customization options. The team really enjoys working with it, and their customer support has been consistently helpful. Cons Honestly, nothing stands out as a negative. In the past, the pricing was a bit high for startups, especially since we weren’t using all the features, but their new pricing is much more startup- and small team–friendly. Switched from [SignRequest](https://www.capterra.com/p/147528/SignRequest/) SignRequest was cheap, but had limited features, we needed something more sofisticated. Review Source NL Norm L. Lawyer Law Practice Used the software for: 1-2 years ### "Best Alternative to E-signing platforms" March 13, 2026 5.0 Excellent. It was very easy to use, easy to upload. It was satisfying to myself and my clients. There was no confusion. Pros It is a great alternative to DocuSign. I do not use e-signing very often for my business and PandaDoc is very user friendly for my clients as well as flexible to my budget. Cons There was not anything I didn't like about PandaDoc. I've never had a problem with the program or their customer service. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) DocuSign was too expensive for the value. PandaDoc did the same and a lot more. Review Source Lam N. Human Resources Generalist Automotive Used the software for: 1-2 years ### "E-sign document collection solfware" January 21, 2025 5.0 Great for sending documents and collecting signatures, can create and edit templates, but the formatting was not great. Pros The anilities to collect files from signers within the documents sent out Cons Customer support is only available via email and you have to go through a chat bot first. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc Available price structures and customer reviews Review Source BM Brian M. CEO Broadcast Media Used the software for: 2+ years ### "PandaDoc is good for light use" April 20, 2025 4.0 Pros Very cheap/easy-to-use alternative to Docusign, and is collaborative across platforms. PandaDoc also has a great free version with several features that are paid on alternatives. Cons Private email addresses are usually displayed on a signing certificate for both users and their paid version is pretty expensive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign began to go downhill which led my team and I to look for alternatives. Review Source AB Alex B. Managing Director Computer Software Used the software for: 1-2 years ### "Removing contract and quoting human errors" November 25, 2024 4.0 Pandadoc has revolutionised our quoting and contract process and has eliminated human errors or miscalculations when summing up totals for a contract and its been a great help. Not just for our sales team but also our customer success team too. Pros It has hugely improved the way we share quotes and contracts with prospects and customers. Creating a fixed, but customisable quote builder that allows for accurate costings, clearly defined and looks professional. Cons It can be fairly complex to setup depending on how you sell your product. We have ended up with 100s of templates and content blocks in multiple currencies and at times can be a little overwhelming. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc It was really flexible, integrated with our CRM and allowed us to build custom templates and content that fitted with how we sell our product Review Source JH Jonathan H. Director of Product Financial Services Used the software for: Less than 6 months ### "So much better than the big incumbents you'd all think of!" October 24, 2024 5.0 Our teams love it. It's really well designed to help us get the right documents built from clear and easy to maintain templates. Smart content is so powerful and they've helped us no end get up and running. Really impressed. Pros Robust and well thought through product. Really understood the needs of companies and are well equipped to delight them. Cons Reporting needs work. There's a lot of data missing from their reports and it is impossible to identify the difference between documents created in our production environment and our sandbox account. All shows up together. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) They were utterly terrible in every possible way. They charged us for every feature separately. Never knew which features we could use because they were all enabled in sandbox but then not in production. Cost an absolute fortune and still it didn't work. No template management at all. No scalable way to export documents except for some disastrous piece of Windows app rubbish they wanted to charge a fortune for. They corrupted multiple documents and never told us or offered any compensation. Their account management team told us one thing then their senior management would contradict and over rule them. Their support was nonexistent and when you could get hold of them they were poorly informed about how the product actually works. Their API documentation was always either out of date, incorrect or inaccurate. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 2+ years ### "The best doc app available" December 6, 2024 5.0 I really like using it. As a marketer it's an absolute pain when your operations team asks you to help them make their legal or sales documents more pretty. PandaDoc makes my job easier. Pros After using Adobe Signature and DocuSign, PandaDoc is just simply better. The analytics, real-time feedback, and templates are fantastic. The UI is also very enjoyable to use. Cons It's quite pricey, but it's worth it if you need to send lots of contracts. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/)[E-Sign](https://www.capterra.com/p/142011/E-Sign/) We were mostly using Docusign before, but it just didn't provide enough client insight into where they were dropping off. We also wanted some with more template options. Adobe E-sign was also quite limiting. Review Source PG Patricia G. Customer Service Lead Hospitality Used the software for: 1-2 years ### "How to win our hospitality event contracts." March 9, 2026 5.0 As a customer-service head, it is essential to complete group bookings as quickly as possible. I work with PandaDoc when managing contracts and proposals. It is very intuitive, yet it is quite costly to scale it to the whole staff of the hospitality. Pros The interface is extremely clean and the process of signing a document is painless to the corporate clients who reserve big hotel conference rooms. Cons The per-user licensing is a bad value-proposition to our customer-service team and customer support is too slow to fix image- and video-management errors on custom templates. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 1-2 years ### "Pandadoc for clients contracts" February 21, 2026 4.0 We used to use Pandadoc at my company for signing contracts with our clients and for storing them there. Pros Easy for signing contracts with our clients with an electronic signature. We also stored all our contracts in Pandadoc. Cons The software is not necessary available in all countries (that's a case for a lot of software nowadays though). Some countries that are under sanctions cannot use Pandadoc without VPN. Review Source CM Charlotte M. Designer Design Used the software for: 1-2 years ### "Polished docs for proposals" June 23, 2025 5.0 Pros PandaDoc makes it simple to send out docs that look decent. I like that I can see when people open it cause then I know they’re looking at it at least. Cons Sometimes it tries to do too much. I just want to send a doc and it’s asking me about options I don’t care about. Review Source CH Carmen H. Marketing Executive Restaurants Used the software for: 1-2 years ### "Much more than just document editor" April 13, 2025 4.0 PandaDoc automation has save time by automating most of the task for a sales process. Smart document generation make our business proposal more alive with its stunning design option and interactive design element. Pros PandaDoc has make it easy to create agreement document and to create CPQ business document. Sales processes is now faster as the CPQ tools let me to automating the sales quote document in a minute. I only need to fill the information like customer email, product and price, after hitting the generate button, the document is automatically created and ready to be sent over to customer. Most important thing, it can integrate with Hubscpot CRM to share data between the two software and reduce the issue of mistyping customer information details. Cons To learn about how the CPQ functionality is taking time and lengthy learning curves. It is quite complex at first, but I manage to learn and understand it by following the demos and user guideline. It is okay now, but would be better if the tools can be simpler and more user-friendly and take less time to learn. Review Source CM Connor M. Account executive Financial Services Used the software for: 6-12 months ### "Solid contract management platform " January 28, 2026 5.0 Overall I love the platform. It’s cost effective and offers the same benefit as any other provider in the space. Pros PandaDoc is a clean and easy to use platform to easily sign clients onto your platform or to your service! Cons The only thing I’ve come across as far a small issue is people aren’t familiar with the platform but that is changing as it becomes more popular. Review Source RP Robin P. Director Retail Used the software for: 6-12 months ### "Generally a Good Piece of Software" June 21, 2025 4.0 Generally positive. Its as good as others but there are definitely some things that could be more intuitive Pros It uses a similar block system to wordpress for adding text or images. It is user friendly to a degree but to wordpress or canva users it will be much more familiar Cons The process of creating a document seems a bit like it is the wring way around. You need to create the recipients first which is annoying Review Source JB Jamie B. HR Construction Used the software for: 2+ years ### "Greedy Corporation" January 21, 2025 2.0 Services are functional but if you have any issues with billing, it will be the customer's fault, ALWAYS Pros Their billing methods are intentionally misleading. They will not refund you even if the error is on their end, and you are required to pay for the error until your next annual billing cycle. If you forget to remove a license before your annual due date, they charge you for the entire year. Customer service is like talking to a robot, no matter what the situation the CUSTOMER is wrong. Getting blood out of a turnup would be easier than getting a refund from this company. Cons Predatory billing, intentionally misleading, terrible customer service. Review Source Response from PandaDoc January 29, 2025 Hi Jamie, I'm so sorry to hear this has been your experience. That’s not the experience we want any of our customers to have, and we understand how upsetting it can be when you feel you aren't getting the support you need. We would love the opportunity to make things right. If you’re open to it, we’d appreciate the chance to better understand what went wrong and see if there’s anything we can do to improve your experience. Please reach out to karah.blandford@pandadoc.com so we can discuss this further. Thank you for sharing your feedback—it helps us improve, and we hope to regain your trust. AP Abid P. IT Director Education Management Used the software for: 2+ years ### "A good system for document approvals" June 26, 2025 4.0 Pros Easily allows us to sign and track document approvals digitally so that we don't have to manually manage these items. Cons It can be a bit clunky for less tech savvy users, but it does what it does as well as the competition Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Creating and managing documents is so effortless with PandaDoc." November 21, 2024 5.0 The experience with PandaDoc has turned to be a greater one than we had anticipated. It has made document creation and management become a lesser labour intensive task. PandaDoc allows us to create documents so easily and quickly. Moreso, its fantastic security tools has been making sure that our sensitive information remain safe. Pros PandaDoc is a very flexible product and has been easy to customize to fit the needs at hand for creating specific documents. It has delighted us with its superior data safety functions that has been keeping our sensitive documents and information safe when working on them and sharing them. PandaDoc has an inbuilt e-signing feature that has made it easy to add signatures to documents without having to first print them. It provide us with audit trails that help track all the documents access activities to ensure no unauthorized access is permitted. Cons PandaDoc has stayed true to the course giving us no troubles at all. We have not experienced any cons yet. Review Source JC Jamie C. Director Marketing and Advertising Used the software for: 2+ years ### "PandaDoc is solid" June 7, 2025 4.0 Very good experience, and it's a good tool that has a big impact on the bottom line as the more proposals you convert, the more revenue you make! Pros PandaDoc is a easy to use software with good drag and drop features making ti super quick and easy to create good looking proposals Cons Like all of these software, there can be a bit of time lag when editing features and sometimes the formatting can be a little bit challenging. Review Source TVW Tim Van W. Senior Project Supervisor Higher Education Used the software for: 2+ years ### "PandaDoc an easier way to create and manage documents." November 5, 2024 5.0 There is only one word to describe our experience with PandaDoc and that is exceptional. It has made it so easy for us to create and take charge of our documents all from a single platform. Its ease of use makes it really quick for us to create any kind of document that we are in need of. Pros The user interface is very clean and I have liked how PandaDoc makes it easy to create and edit any kind of document. PandaDoc offers premium features like e-signature that ease our work of signing documents. It has a document tracking function that allow us to monitor how and where each and every document we have is being used. It has a secure and fast file sharing tool that help us to share documents safely without loosing any of their data. Cons PandaDoc could not have been any better than it already is. No part of it that is disliked. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.