# PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PandaDoc the right Digital Signature solution for you? Explore 1244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews --- PandaDoc 4.5 (1244) [View alternatives](https://www.capterra.com/p/131735/PandaDoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of PandaDoc Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews FH Fletcher H Renewable Energy Plant SpecialistRenewables & Environment, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “PandaDoc offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly.“ May 7, 2025 VH Vontavius H CEOReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens.“ November 25, 2025 BS Bernadette S Event Logistics CoordinatorHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “PandaDoc also offers automations which help speed up the repetitive form creation and management tasks while eliminating the common human errors.“ May 14, 2025 PO Patrick O Sr. Marketing SpecialistComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “I find that editing any documents with a combination of graphics and text can be a bit clunky.“ July 22, 2025 BA Bashir A DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “I liked the cross-platform availability of PandaDoc as we can use it on a laptop as well as on our mobile phones.“ October 28, 2025 AB Alex B Managing DirectorComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “We have ended up with 100s of templates and content blocks in multiple currencies and at times can be a little overwhelming.“ November 25, 2024 AP Abid P IT DirectorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Easily allows us to sign and track document approvals digitally so that we don't have to manually manage these items.“ June 26, 2025 LA Luis A Process ManagerMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “The inability to make edits after sending and the learning curve for certain features can slow you down occasionally.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 1244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lam N. Human Resources Generalist Automotive Used the software for: 1-2 years ### "E-sign document collection solfware" January 21, 2025 5.0 Great for sending documents and collecting signatures, can create and edit templates, but the formatting was not great. Pros The anilities to collect files from signers within the documents sent out Cons Customer support is only available via email and you have to go through a chat bot first. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc Available price structures and customer reviews Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: 2+ years ### "Intuitive, reliable, and perfect for startups" September 21, 2025 5.0 Overall, PandaDoc has been an excellent tool for document management. It makes creating, sending, and managing documents simple and efficient, while still offering flexibility and customization. The improved pricing model makes it an even stronger choice for smaller teams. I can highly recommend it. Pros I like how intuitive and easy to use PandaDoc is. It’s reliable, integrates smoothly with Google Drive, and offers great customization options. The team really enjoys working with it, and their customer support has been consistently helpful. Cons Honestly, nothing stands out as a negative. In the past, the pricing was a bit high for startups, especially since we weren’t using all the features, but their new pricing is much more startup- and small team–friendly. Switched from [SignRequest](https://www.capterra.com/p/147528/SignRequest/) SignRequest was cheap, but had limited features, we needed something more sofisticated. Review Source AM Ashley M. Compliance E-Learning Used the software for: 1-2 years ### "Poor customer service do not recommend " November 19, 2025 1.0 Poor, disheartening - customer service or lack there of is disappointing and can not keep up to customer demand. Pros At the time support was great when we initially started - creating documents and having the ability to send documents in bulk Cons Overtime random charges are being added to our account and custoer service has gone down the his - if it is a browser issue - theyll charge you for it. Review Source HL Hikmet L. Medical Assistance Specialist Hospital & Health Care Used the software for: 1-2 years ### "Obtaining patient consent and hospital accords." February 23, 2026 5.0 Medical evacuations are a legal issue that should be handled strictly. I employ this in management of contracts. It also simplifies the management of documents to a great extent but is very costly. Pros The interface is also very clean and therefore the signing of the documents by the patients who have to sign the forms of transporting them by an emergency vehicle is so easy when under stress. Cons The per-user charges are not very lucrative since our medical coordination team will expand, and customer support is too long to fix the errors of the custom templates. Review Source MH Mathew H. CIO Accounting Used the software for: 1-2 years ### "Great product, templates needs work and addons can get expensive." March 1, 2025 4.0 Very good. Over the years, more and more standard features have become add-ons including scheduled send, expiration dates, auto-reminders. Pros Integrations and ability to edit .docs I. The app. The layout it also very customizable. Cons Add-on pricing. The cost gets as high as many competitors that include the addons which are charged separately. The templates feature is confusing and can be simplified Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing PandaDoc Send limits can get very expensive, but let’s costs for addons. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign did not offer the same sales modules for pricing Review Source RK Randall K. CEO Accounting Used the software for: Less than 6 months ### "Overpriced, under-supported, but intuitive to use if you want to pay." August 28, 2025 3.0 A decent product, but with no support and a ridiculously high price point for small companies, there are better options out there by far. Pros Product was relatively easy to get started in its trial. I liked that I could send out professional looking proposals with more than just a line item and a price. Cons Once the trial is over, you find out that the features that are really handy cost are only available in their high-priced tiers. This software is NOT for a small business on a budget; it's only for big companies with unlimited marketing dollars. Furthermore, any support is NON-Existent. If it's not a FAQ, then it's not important. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing PandaDoc what? I dont know just typing some words Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) cost and flexibility. docusign got too pricey Review Source BM Becky M. Realtor Real Estate Used the software for: 1-2 years ### "Multifaceted" November 17, 2024 5.0 PandaDoc helped me keep clients informed and documents signed in no time. I was able to drop other services and save money. Pros PandaDoc can be used for e-signature, forms, contacts, notarization, payments and quotes just to name a few. Document templates are the fastest option however the smart editor is also available. Plans include free, starter, business, and enterprise. When billed annually a discount may be applied to some plans. There are many possible integrations including essential services and those I only use on occasion. PandaDoc is import-friendly (accepts multiple file types) and works on almost any device. PandaDoc will notify me when clients have viewed or signed a document and I can even see how long they looked at each page. Sometimes I get a client (buying or selling) who wants the process to be completed very quickly. In those cases, PandaDocs features are helpful. I like that I can set documents up so that clients can check optional lines (or not). I am thankful for the reminder and teamwork capability. I can also select a box to assign to a coworker. Customer service options include a learning center and chatting with a representative through email or instant messaging. PandaDoc is secure and legally binding just like a paper document. Contracts are automatically stored once signed. Cons I can only call customer service with a subscription to premium support. If this resulted in lower prices I would put it in the pro column, but PandaDoc costs about the same or more. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Xodo Sign](https://www.capterra.com/p/160894/eversign/) Reason for choosing PandaDoc PandaDoc offered more features and a large discount for anuual billing. Review Source SJ Sheryl J. FIELD ESTIMATOR Consumer Services Used the software for: 1-2 years ### "PandaDoc Proposed — And I said YES!" February 18, 2025 5.0 Overall a good software — Once the user is fully acclimated to the program, it eventually saves the user from manual work time from all of PandaDoc’s automated integrations. It’s easy fused with our company’s CRM to directly transfer all the necessary data needed to be implicated within my all proposals. Pros Makes my workflow seamless. The software generates all the necessary proposals I need in half the time it used to take with other softwares — Making sales close all the more faster. Cons It takes many hours / usage amounts to truly learn its functionalities. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Company mandate — Employees were used to using The spreadsheets within Google Docs to generate proposals. Review Source VR Verified Reviewer CEO and Founder Pharmaceuticals Used the software for: 2+ years ### "Expensive but Professional" January 6, 2025 4.0 Pros It's a really professional way for me to dispatch out contracts Cons The cost is really high in my opinion, I'd like there to be more features and integrations for the cost Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) I needed something that did not require so much work and was more automated to track. I also needed something collaborative. Review Source GR Gaven R. Hybrid Coach Professional Training & Coaching Used the software for: 1-2 years ### "Clean and Easy" July 12, 2025 4.0 Easy signing process when it comes to sending documents to others. It is even easier to mess up text boxes on a document on the iPad. Pros PandaDoc has a very professional design with an easy to use user interface and makes organization of contracts simple. Cons Text boxes may not be the most intuitive as it is very easy to move the text boxes around accidentally. Switched from [pdfFiller](https://www.capterra.com/p/162654/PDFfiller/) Needed a secure software specifically for agreements purposes Review Source JJ Jonathan J. CXO Computer Software Used the software for: 6-12 months ### "Panda Doc over Docusign" January 8, 2025 5.0 I had a very good experience with Panda Doc. One of the easiest products to use. Pros How easy it was to navigate and setup agreements for signature. Cons A lot of people were not familiar with PandaDoc so it would go unopened in their inbox or would go to spam. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Because of the cost and the features and ease of use for the team. Review Source FH Fletcher H. Renewable Energy Plant Specialist Renewables & Environment Used the software for: 2+ years ### "PandaDoc premium editing features makes it an efficient powerhouse for creating stunning forms." May 7, 2025 5.0 Creating forms is crucial part of my work and PandaDoc has helped me to streamline my form creating tasks. With its incredibly easy to use yet premium editing features, PandaDoc has handed me a very fantastic experience when creating forms. PandaDoc helps me to create beautiful forms that meets every need that i have. Pros PandaDoc offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly. PandaDoc has an in-built e-signature feature that makes my work easier to sign forms and authenticate documents before i share them. It also has a very secure storage vault that allows me to keep my forms well secured. Cons All aspects about PandaDoc has been impressive by a great margin. I have not disliked anything about it to this point. Review Source CH Carmen H. Marketing Executive Restaurants Used the software for: 1-2 years ### "Much more than just document editor" April 13, 2025 4.0 PandaDoc automation has save time by automating most of the task for a sales process. Smart document generation make our business proposal more alive with its stunning design option and interactive design element. Pros PandaDoc has make it easy to create agreement document and to create CPQ business document. Sales processes is now faster as the CPQ tools let me to automating the sales quote document in a minute. I only need to fill the information like customer email, product and price, after hitting the generate button, the document is automatically created and ready to be sent over to customer. Most important thing, it can integrate with Hubscpot CRM to share data between the two software and reduce the issue of mistyping customer information details. Cons To learn about how the CPQ functionality is taking time and lengthy learning curves. It is quite complex at first, but I manage to learn and understand it by following the demos and user guideline. It is okay now, but would be better if the tools can be simpler and more user-friendly and take less time to learn. Review Source VH Vontavius H. CEO Real Estate Used the software for: 2+ years ### "Pretty Good Signing Tool" November 25, 2025 4.0 Overall, since it’s a free product and it gets the job done as well as it allows the certificate of authentication it’s a good product. Pros Would I like most about panda dock is it’s ease of use for us to be able to sign client contracts, especially purchasing sale agreements. Cons What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens. Review Source BA Bashir A. Developer Information Technology and Services Used the software for: 6-12 months ### "Amazing software for managing documents" October 28, 2025 5.0 PandaDoc helps us track and manage the status of our contracts in one place. It has improved the experience of our customers to digitally sign the documents and send them back to us without much hassle. This helped us save time, which was utilized in the manual tracking of the updates previously. Pros I liked the cross-platform availability of PandaDoc as we can use it on a laptop as well as on our mobile phones. There are various templates to start with the editing of documents. We were able to integrate our Google Workspace seamlessly with PandaDoc. Cons I did not find difficulties using this software so far. I found the document editing process quite intuitive. Review Source EH Emily H. Marketing and technology Real Estate Used the software for: 2+ years ### "PandaDoc is a must!" May 29, 2025 5.0 We use PandaDoc for drafting and sending contracts, it's clean interface and functions make it a necessity in our tech stack. Pros PandaDoc has a lot of great features and functionality, the customizable templates and workflows are excellent. Cons I can't think of anything specific, PandaDoc works well for our needs and all our of document signing uses. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Because PandaDoc has better API functions Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "Pandadoc is a flexible signing tool" December 21, 2024 4.0 We used it as a way to present our proposals. It was synced with HubSpot and for 95% of the time it worked very well. Pros It is a very flexible product, not unlike Word, it is very easy to adjust and you can add people for signatures. It is quite easy to learn too. Cons Legal documents with their various clauses and punctuation are not easy to bring into Pandadoc as the formatting gets lost during the cutover if you are bring Word docs into Pandadoc. I had to change them to PDFs before bringing in, otherwise I would lose the punctuation. Review Source AT Andrena T. ADMIN Financial Services Used the software for: 1-2 years ### "Great for small businesses!" September 9, 2025 5.0 Overall we have been very happy with panda doc we have had it for about 3 years now and minimal issues. Pros We use PandaDoc for our side business we use it heavily for contract signing and to keep up with different companies we have contracts with. It’s super easy to use and manage. Cons I wish it were a little bit easier to use when making new templates or there were more template options you can use to adjust. You can make your own blank template but it does take more time. Review Source FEP Frederick Ezekiel P. Legal Secretary Accounting Used the software for: 6-12 months ### "Signature for everyone " July 30, 2025 5.0 Pros Everything is easier, signatures, sending documents. All that ease made us switch to it, and since then, we’ve been satisfied. Cons I don’t see anything bad about it, it lets us easily track the different statuses of documents, sign them, send them, and stay up to date on the different approvals. And all that with the greatest ease. Review Source LS Lisa S. Business Sales Telecommunications Used the software for: 2+ years ### "Great for Business" November 15, 2024 5.0 Overall, we really enjoy using PandaDocs. Their support team is fantastic. They've helped us come up with solutions and workarounds for my teams specific issues. Pros PandaDoc simplifies the process of creating documents quickly and efficiently. In just a few minutes, my sales reps can build a pricing table, draft a business case, add testimonials, and include signature blocks. Once the document is ready, it's essential for our workflow to include the PandaDoc approval process, ensuring that sales reps get managers approval before each quote is sent out. Cons We no longer use the templates. Instead, we customize each contract for our clients directly in Google Docs. As a result, the template feature isn't useful for us. Once a document is in PandaDoc, it can't be edited, and if we spot errors like incorrect dates or names, we have to delete the document and start from scratch. Review Source KC Kaitlyn C. HR Director Food & Beverages Used the software for: 6-12 months ### "User-friendly and offers creative freedom" February 7, 2025 5.0 Pros I love how user-friendly PandaDoc is. The drag-and-drop editor and templates make it ridiculously easy to create professional-looking docs. Plus, I appreciate the creative freedom it gives me to customize my documents. Cons Sometimes PandaDoc freezes or logs me out unexpectedly which is frustrating - especially when I'm on a deadline. Review Source PO Patrick O. Sr. Marketing Specialist Computer Software Used the software for: 6-12 months ### "PandaDoc excels at creating data-capturing documentation" July 22, 2025 5.0 PandaDoc enables me to create standardized presentations for my Sales team that they can then modify with forms and personalization for specific clients. It's effective at both presenting and capturing information. Pros PandaDoc allows me to create standardized documents and presentations that can then be easily collaborated upon and edited to suit other teammates' needs. Cons I find that editing any documents with a combination of graphics and text can be a bit clunky. I end up having to export PDFs from another graphics editor and then import into PandaDoc in order for them to look on brand. Review Source PI Pathan I. Project and Program Consultant Architecture & Planning Used the software for: 2+ years ### "PandaDoc - Document Management " November 19, 2024 5.0 It makes managing documents easy and improves workflow efficiency. Despite minor challenges with customization and cost, its features are very helpful for business needs. Pros It is user-friendly and makes creating, sending, and signing documents simple and efficient. Its templates save time, and the tracking feature helps monitor document status. Cons Sometimes, the platform can feel slow, especially when handling larger documents. Customizing templates for specific needs can be tricky without advanced knowledge. Also, the pricing may be high for small businesses or startups. Review Source AO Ana O. Marketing Executive Food & Beverages Used the software for: 6-12 months ### "Streamlined document workflow" February 6, 2025 5.0 I especially like the smooth flow of the entire document process, from drafting to signing Pros The templates and automations greatly speed everything up. CRM and other integrations are also very useful Cons The editing interface could definitely be more flexible, and sometimes loading big documents can take way longer than expected Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "PandaDoc has taken our professional branding to the next level." February 2, 2025 4.0 Overall, PandaDoc has been great for us. It allows use to showcase professional contracts/agreements, as well as help with branding many areas of our business. Pros PandaDoc is easy to use and great to accomplish several different roles as a software. Cons PandaDoc only offers quarterly or yearly payments/contracts. 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