# Page 6 | PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is PandaDoc the right Contract Management solution for you? Explore 1245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews --- PandaDoc 4.5 (1245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 6 - Reviews of PandaDoc ## Showing most helpful reviews Showing 126-150 of 1245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Stuart C. Warehouse manager Food Production Used the software for: Less than 6 months ### "Easy to use but expensive" September 11, 2024 4.0 It’s easy to use and adopt within the workplace, however there is more cost effective solutions available Pros It’s extremely easy to use and adopt in the workplace Cons Pricing is more expensive in comparison to similar softwares which offer similar features Review Source BC Billie C. Marketing coordinator Marketing and Advertising Used the software for: I used a free trial ### "Easy to use, expensive " August 26, 2024 4.0 It’s easy to use and implement and will save you time, however it is on the expensive side Pros It is easy to use and implement in your business. The template library is helpful in saving you time. Cons It is more pricey in comparison to competitors who offer similar features in their platform for cheaper. Review Source AS Austin S. Junior Accountant Accounting Used the software for: 6-12 months ### "Effective and cost-effective" September 14, 2024 5.0 Seamless and easy to use. No problems with the software. Pros Easy to use, and it got the job (electronic signing) done. Cons There used to be a free version and now it is required to be paid, but I still find it more economical than other paid similar softwares. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) I was looking for a less expensive software. Review Source JR Joseph R. Agency Owner Insurance Used the software for: 1-2 years ### "Great Service" September 11, 2024 5.0 With many options out there, I think PandaDoc is a winning choice. Pros It's a free service and the platform is easy to navigate. I use it primarily for electronic signatures with customers and I've never received a call asking how to sign the documents I send them. Cons The name "PandaDoc". I don't get it. Unless there's a compelling story behind the name, try something more professional. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "PandaDoc is easy to use! " December 17, 2024 5.0 Pros I love the sophisticated, well-designed templates, as well as the ease, design and accessibility of all the buttons and forms. Cons I can't think of any cons, everything felt very streamlined and easy to use Review Source HM Harshal M. Technical Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Implementing PandaDoc" January 13, 2025 3.0 Pros easy document and invoice management, contracts are easy to manage Cons it had a costly API, so actual software implementation is hard Review Source CL Chris L. Manager Civil Engineering Used the software for: 1-2 years ### "PandaDoc - document management" July 7, 2024 5.0 PandaDoc is an essential "partner" that helps me to keep my docs in order and secured. Pros It makes the document management a easy job, saved me a lot of time. Some important features for me are the construction estimates and quoting, more than a half of my job is done with the help of PandaDoc. The possibility to get digital signatures on your contracts and docs is crucial for and offers the liberty to do the job on the go. Document cloud offers a secure storage and available from any device wherever you are. Cons Is not perfect, but there are no cons worth mentioning here. Review Source Joseph P. Marketing Manager Accounting Used the software for: Less than 6 months ### "Easy document generator!" September 8, 2024 5.0 Pros Very easy to create an attractive proposal that entices prospects Cons I wish it was a little bit cheaper. As a freelancer, things add up quick Review Source VR Verified Reviewer Reporting Analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "PandaDoc made Easy" July 11, 2024 4.0 Pros I like how easy it is to add responses and notes in a document sent electronically. Cons Maybe the notification received by the receiving party can be accessed outside the organization. Review Source JB Jacob B. Code Enforcement Specialist Government Relations Used the software for: Less than 6 months ### "One of the Hood Ones" August 22, 2024 5.0 It was great we got done what we needed in the nick of time Pros It was very easy for all of us in the office to ise Cons Nothing really. We enjoyed how easy it was Review Source IR Ivana R. reviewer Computer Software Used the software for: 6-12 months ### "Ivana's review" August 29, 2024 4.0 Very please to use it, and the usage was very easy Pros It it easy to generate different types of contracts Cons Sometimes some bugs happen during generating contracts Review Source SP Siim P. CEO Investment Management Used the software for: I used a free trial ### "Grest option for creating, sharing, and storing documents. " September 3, 2024 4.0 Pros Aside from signing papers, it has other collaborative features built in the tool making it easy to create, share, and store documents. Cons It’s a new tool for people in my industry and its not very intuitive out the box so there’s a learning curve. Review Source HD Heidelyn D. Civil Registry Associate Computer & Network Security Used the software for: 2+ years ### "PandaDoc Nice Product" May 27, 2024 5.0 Very reliable, trustworthy, useful, helpful and make your work fast and easy. Very NICE. Pros I like how they secure my data using this product very trustworthy. Cons Just nothing very smooth to use this product. Review Source Response from PandaDoc June 6, 2024 Thank you for your feedback and support of PandaDoc! OB Oliver B. Director Partners and Product Leisure, Travel & Tourism Used the software for: 2+ years ### "Unzumutbare Preiserhöhung ohne Zustimmung" May 29, 2024 1.0 Pros Wir sind langjährige Kunden von PandaDoc und waren bisher zufrieden. Doch im Mai 2024 bemerkten wir eine erhebliche und unerklärliche Erhöhung unserer Rechnung seit März 2024. Diese Erfahrung war äußerst frustrierend und hat unser Vertrauen stark beeinträchtigt. Cons Wir sind langjährige Kunden von PandaDoc und waren bisher zufrieden. Doch im Mai 2024 bemerkten wir eine erhebliche und unerklärliche Erhöhung unserer Rechnung seit März 2024. Es stellte sich heraus, dass unsere Benutzerkonten, die seit 2022 vorhanden waren, durch eine Systemaktualisierung dann einzeln berechnet wurden, statt inklusive in einem Paket. Diese Preiserhöhung erfolgte ohne unsere Zustimmung. Trotz mehrfacher Kontaktaufnahme und klarer Kommunikation verweigerte PandaDoc eine vollständige Rückerstattung der unberechtigten erheblichen Zusatzkosten. Der Kundenservice bot nur teilweise Rückerstattungen und keine zufriedenstellende Lösung an. Diese Erfahrung war äußerst frustrierend und hat unser Vertrauen stark beeinträchtigt. Wir hoffen, dass diese Bewertung anderen hilft, vorsichtig im Umgang mit PandaDoc zu sein, und dass das Unternehmen seine Kundenservice- und Abrechnungspraktiken überdenkt. Review Source Response from PandaDoc June 6, 2024 Hi Oliver, Thank you for your honest review, I'm disappointed to hear you had this experience. We'd like the chance to make this right and find out what may have went wrong here regarding the pricing and lack of communication surrounding it. Please feel free to email karah.blandford@pandadoc.com so we can collaborate on a solution. We hope to have the chance to make this right. SC Santiago C. Operations Analyst Computer Software Used the software for: 1-2 years ### "PandaDoc Review" May 6, 2024 5.0 Pros The thing I like the most about PandaDoc is its integration capabilities with our CRMs. We're able to access customer contract information across multiple platforms and report on this data. Cons The thing I liked the least about PandaDoc is the limitations on the roles I can assign to users. I'd like for certain users to only view certain documents but, at least for now, couldn't find a way to do so. Review Source Response from PandaDoc June 6, 2024 Thank you for your feedback and support of PandaDoc! Yasith P. CEO Computer Software Used the software for: 1-2 years ### "Best online platform for certified documents" December 31, 2023 5.0 I've liked using Pandadoc. It's really easy to use and easy for others as well. The templates and the user experience is what stands out for me Pros The default templates were really helpful to get started with certain documents The UI UX is really good Sharing with others is easy as well Cons I feel they could offer better pricing They are also not utilizing AI much where they could have made a good impact because most documents can be generated with few inputs. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc DocuSign felt expensive and did not have templates that we wanted to use. I felt the Pandadoc user experience is better as well. Review Source Jose S. Project Manager Chemicals Used the software for: 2+ years ### "Everything we need to optimize our documents quickly and safely." May 17, 2023 5.0 We utilize this program to assist the translation of all our office archives, with dreary designs, such as letters, suggestions, contracts, etc. It could be a exceptionally valuable apparatus with numerous layouts that make our work much easier. Without a question, this program could be a extraordinary venture, since it has spared us a part of time in transcribing records, being able to form them naturally and without blunders, which produces a better execution in other exercises of the company. Communication with our clients has been enormously progressed by this program, because it permits us to quickly create reports with the visual plan apparatus, in genuine time. It makes a difference us make a cite or receipt with a symbol, plan, structure and more, rapidly. This can be program that has made our work simpler, since we have not as it were centralized all the client archives in a single framework, but from there with the office integration, ready to make the reports and have the database Of clients. Pros It contains a few customizable layouts, which offer assistance us to interpret records quicker and without mistakes, much appreciated to the questions that the framework inquires already. It moreover permits group preparing, to make records with the same arrange, changing only a few characteristics. It features a authorization control, so that as it were authorized individuals have get to to the documentation. It too permits the digitization of archives through its scanner, as well as the creation and confirmation of the electronic signature. Permits the capacity and organization of all client records counting solicitations, letters, etc. As well as the collection of information through diverse channels such as e-mail, informing, etc. Cons On a few events the framework has required me to enter information that I have as of now entered already, for the creation of the layout. It takes a significant sum of time to make unused layouts and spare them for future archives, as the method isn't as speedy as I'd like it to be. We've had issues with chat and informing, as messages do not arrive in genuine time and take a long time to send. A few of the emails we send out in bulk drop into the spam box, making it nearly outlandish for the client to see them. I would like you to grant us more data approximately guests to our site. Review Source YB Yevstakhii B. Teacher E-Learning Used the software for: Less than 6 months ### "My expirience of use PandaDoc" May 25, 2023 4.0 PandaDoc is generally regarded as a comprehensive and feature-rich document management and electronic signature platform. Here are some aspects that I have highlighted as positive experiences:Ease of document creation: I appreciate the user-friendly interface and intuitive document creation process in PandaDoc. The platform offers a wide range of customizable templates and drag-and-drop functionality, allowing me to quickly create professional-looking documents without extensive design or technical skills.2. Streamlined document collaboration: PandaDoc provides robust collaboration features, enabling multiple users to collaborate on documents in real-time. I can easily track changes, leave comments, and assign tasks within the document, facilitating efficient collaboration and reducing communication barriers.3. Simplified electronic signature process: I find PandaDoc's electronic signature capabilities to be a significant time-saver. I can easily send documents for signature, track the signing progress, and receive signed documents back, eliminating the need for printing, signing, and scanning physical copies.But also I had issues with limited template selection, mobile app limitations and support response time Pros 1\. Collaboration and workflow management: PandaDoc provides collaboration features that enable multiple team members to work on the same document simultaneously. I can track changes, leave comments, and assign tasks, facilitating efficient collaboration and streamlining the document review process.2. Electronic signature capabilities: PandaDoc allows me to request electronic signatures from recipients, eliminating the need for printing, signing, and scanning documents. I can easily send documents for signature, track the signing process, and receive signed documents back, saving time and simplifying the signing workflow.3. Document tracking and analytics: PandaDoc offers insights into document activity, allowing me to track when recipients open documents, view specific sections, or interact with embedded media. I can access analytics to gain a better understanding of recipient engagement and make data-informed decisions. Cons 1\. Limited template selection: While PandaDoc provides a range of templates, I have mention a desire for a larger and more diverse selection. Users in specific industries or with unique document requirements may find it challenging to find templates that suit their specific needs, requiring additional customization efforts.2. Mobile app limitations: I have encountered limitations or challenges when using PandaDoc's mobile app. I had Issues such as slower loading times, limited editing capabilities, or difficulty navigating the app on smaller screens.3. Support response time: I had delays or slow response times when seeking support from PandaDoc's customer service team. Review Source Luis Enrique A. Lead Director, Retail Brand Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "With PandaDoc we create documents quickly and automatically" May 26, 2023 5.0 Since we have clients in other cities and countries, we use PandaDoc to create documents quickly and send them online, since it allows us not only to track the document, but also to create electronic signatures, which speeds up the closing of contracts and sales. Pros It has very useful templates to make all kinds of documents, from employment letters to contracts for any type of company, the best thing is that they are ready in 5 minutes automatically. It also allows you to track the document and check if it arrived at its destination, was opened and read. Cons I like everything about this program, if I had to say something, it would be that its free version does not have all the features you need, but the good news is that it is not an expensive program, so you can pay comfortably. I would like its customization to be more automatic and less manual, so that the documents come out ready and without corrections. Review Source Antonio G. Engineering Manager Automotive Used the software for: 2+ years ### "Easy to use and very customer friendly, it works perfectly for everything we need." May 14, 2023 5.0 Able to do our work online much obliged to this apparatus, which permits us to transfer our clients' records and effectively include signature and content areas for them to affirm. I can have clients total reports carefully which is speedier and simpler for both parties, they like to listen that PandaDoc could be a secure scrambled location, particularly when sharing installment data. The primary issue we unraveled was the time slack in completing a draft understanding, presently we may have to be plan a cite or just make and send the genuine understanding to the client so they can peruse and appreciate the terms and conditions, spares a parcel of migraines head afterward. A few of the foremost unmistakable benefits are, Virtual marks, questions and answers and, of course, trade and exchange of archives inside and to clients, it is basically utilized for B2B exchanges and contracts. It too makes it simple to exchange vital information to records, furthermore the formats are incredible and simple to customize. Pros I adore how simple it is to know when somebody has completed their records, and to send us the notice, our clients moreover adore that ready to do our work online thanks to this instrument. I truly like that you simply can customize what data you're searching for for the recipient to fill out, it's pleasant to have choices like checkboxes, mail, phone, CC information, dropdowns, etc., and to be able to check the specified boxes. The leading portion of the selection was the affect on our bottom line, the genuine advantage was the lessening in time to plan, assess and send bargains, presently we will customize on the fly and on the off chance that there's a issue or something that seem wreck the bargain, you'll be able alter it on the fly and not lose the energy or the bargain. Cons I do not like programmed close of reports, so I need to resubmit each archive, you'll likely lapse the record, but you've got the alternative to resubmit it. The format of the introduction is the most noticeably awful downside I can think of, the front pages are simple to customize, but the substance pages are frequently troublesome to oversee. I loved the live chat choice that PandaDoc used to have and now not offers, a few issues are not that huge and may well be settled lovely rapidly with the assistance of a live individual, and a few issues are as well pressing to e-mail a ticket. It's a highlight I've continuously told everybody approximately and highlighted as a reason to sign up for PandaDoc over competing electronic signature suppliers. It would be ideal if you bring back live individuals, not bots! Review Source Aman Preet S. Developer Retail Used the software for: Less than 6 months ### "Why PandaDoc Is beneficial ?" June 9, 2022 4.0 Overall experience with PandaDoc was well and good as it serves my purpose of customisation of forms and fields and providing the secure framework of documents storage. Pros The most rewarding and beneficial functionality of PandaDoc is managing data storage and customising the forms and fields as we as involved with multi purpose client in that case we need to be flexible with our security, storage and credibility in that case PandaDoc excels Cons The pricing and authentication is the least impressive field of area in PandaDoc where I feel the account is easily hackable and pricing in the long run is bit expensive. Review Source Brian S C. Project Coordinator Consumer Services Used the software for: 2+ years ### "Electronic signature software, document creation and collaboration, ready and easy to use." June 1, 2023 5.0 PandaDoc has spared a part of time, compared to our past application (Adobe Shapes), in making proficient recommendations, all inside our CRM application. The programmed updates have been a extraordinary offer assistance in liberating up time to spend serving clients and prospects, PandaDoc has been a advantageous device for our group to work on trade reports online from anyplace through its easy-to-use interfacing and thousands of pre-established report layouts to encourage a more dexterous and effective handle of collaboration and collection of electronic marks. Pros Our clients no longer need to rush to our office over lunch since we can send them a full document through email that they can electronically sign at their leisure. I like how you may save pages as templates to use in other templates; the example document library is enormous. I like how the dashboard shows the status of every papers, such as Sent, Read, Expired, and Closed, I appreciate its user interface's sleek design, which makes it simple to browse and explore even for inexperienced people. Cons Although some fundamental data is missing from the dashboard views, PandaDoc is quite responsive when it comes to introducing new features to the system. While PandaDoc is excellent for document production, collaboration, and electronic signatures, it lacks the extensive document editing and customization capabilities of Microsoft Word or Google Docs. Actually, I'd want the option to "send a reminder" to be on the front screen and more easily accessible. Review Source EL Elaine L. Director of Information Technology Individual & Family Services Used the software for: 6-12 months ### "Does the job but improvements needed" March 18, 2021 2.0 Easy to learn and use. PandaDoc support team does seem willing to listen and interested in suggestions. They say they will forward suggestions to the development team. Overall PandaDoc feels like it's still very young and needs its developers to pay more attention to some smaller details to improve user experience and polish some existing features. Pros Quick and easy to learn and train staff. PandaDoc support team is responsive, even if they don't have all the answers. Does some jobs well. If you just need to get a simple signature on a simple form, this is easy peasy. Cons No conditional logic on forms. For example a W-9 form requires either a SSN or EIN and only one check-box must be checked. No way to make conditional requirements like this. The editor is tedious when designing forms from scratch: making the slightest edit to a section that has many checkboxes, for example, will skew the whole document out of alignment. While viewing "Completed" documents, after opening a document to view it, then returning back to the list again, there's no indicator showing which document was last opened, so it's hard to know where you left off on the list of docs. This seems like such an obvious and simple feature. Published forms (forms embedded as code on on website) have the following issue: If a signature is needed from us (originator) and signer (website visitor), then signer must enter OUR email address before they can fill out the form. If we leave off our signature (as a workaround) then the signer will receive notification emails normally intended for originator (Your form has been viewed, etc) and there's no way to turn off those notifications. PandaDoc chat support staff was stumped on that one. There's no way to enable notification to another team member. This is a problem for teams that divide work. Example: team member #1 creates/modifies forms, team member #2 works with signed documents. Team member #2 can't be notified of newly arrived docs. Why limit who can be notified? Things like that. Improvements are needed. Reason for choosing PandaDoc It was experimental to try a slightly less expensive product at a promotional price for our nonprofit agency needs. Review Source VR Verified Reviewer Area Director Marketing and Advertising Used the software for: 2+ years ### "Great Proposal Software with Valuable Extras!" October 3, 2022 4.0 Overall my experience with PandaDoc has been very positive. All in all it is a great software to use for proposal management and creation. Pros I love the interface and how easy it is to navigate, it doesn't take very long to pick up but once you do, you realize it makes your proposal creation and management very very simple and efficient. Cons At times it can get a little confusing with some of the customization options, especially with templates. Review Source CG Caroline G. Executive Assistant/Marketing Associate Financial Services Used the software for: 1-2 years ### "Newbie to PandaDoc but already got the hang of it" March 28, 2022 5.0 PandaDoc is easy to navigate for a beginner and it is effortless to learn how to use. PandaDoc provides many options for users with questions - a help center, video tutorials, email support and a live chat (my favorite feature). Pros I am brand new to PandaDoc, unlike my team who has more experience, but have found it very easy to navigate as a novice. I love how effortless it is to upload the respective document and get it right to a client's computer within seconds. Yes, there is a level of work you must complete beforehand - prepping the document, editing the document, making sure it is good to go, but otherwise, it is as simple as uploading, formatting it correctly, and sending it to obtain signatures. We now have a binding agreement between client and team. I also am a huge advocate for Live Chat features on websites and lucky for me, PandaDoc provides that feature for its users. PandaDoc also serves as a place to keep track of previous agreements and records. Everything is preserved and safe within this software. The search feature comes in handy here to reference exactly what you are looking for. Cons Formatting issues - this may not be a PandaDoc issue, but if your third-party software such as PowerPoint has your brand font uploaded and downloaded from the internet, there is a chance the font may not upload exactly as is. This is a problem I face almost every single time I am using PandaDoc. Our brand font is called Catamaran, it has been downloaded to my computer, but when I go to upload to PandaDoc, 9 times out of 10, the font will not carry over as it is formatted via third-party software. Nothing else is affected besides the fact fonts become inconsistent with our brand. 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