# Page 9 | PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is PandaDoc the right Contract Management solution for you? Explore 1245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews --- PandaDoc 4.5 (1245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 9 - Reviews of PandaDoc ## Showing most helpful reviews Showing 201-225 of 1245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Internet Used the software for: 1-2 years ### "Issues With Product, No Refund" August 16, 2018 1.0 Customer support was hard to get a hold of and issues were left unaddressed. We used for a year we had decided not to renew but missed the deadline, so the product auto-renewed. When we notified PandaDoc they said they would not provide a refund due to the terms of service. This after we documented and presented the issues we were experiencing. The request was made twice and both times it was denied. Bad customer service, and slow response times. I cannot reccomend the product based on our experiences Pros On the surface it appears very easy to use however it is challenging to truly create print ready proposals, contracts and documents. Staff would invest considerable time attempting to add page breaks, and ensure formatting worked but then items would shift and the end product would present poorly. Cons fails if you or your client ever intends to print the document. For us contracts, proposals, etc all need to be printed and when they come out with formatting mistakes it reflects poorly on us as a company. The customer support is also not easy to get a hold of and they denied our request for a refund when we shared the issues we were having which was disapointing. Review Source Response from PandaDoc September 20, 2019 Appreciate the feedback - we have invested considerably in the last several years to improve the editor experience and account for PDF formatting (as much as we'd like everyone to be paperless, we know that some recipients still download and print documents). Our new editor shows page breaks automatically (no more guessing and hoping for the best!) We have also invested significantly in expanding our Support coverage (now available 24/7). If you're in the market for a new document & eSignature tool, drop us a line -- we'd love to show you what PandaDoc looks like nowadays. Jorge B. HR Manager Hospital & Health Care Used the software for: I used a free trial ### "Document E-Signatures and Automation" November 13, 2023 4.0 Pros The ease of setting up template forms for multiple use was great Cons It can improve in logic conditional format to set up each form better for the user to complete only necessary fields when another question was answered a specific way. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Cost of the previous platform shot up quickly and was not sustainable for us Review Source AG Akram G. chef d'entreprise Computer Software Used the software for: I used a free trial ### "Avantages appréciés et inconvénients à considére" June 3, 2023 4.0 Mon expérience globale d'utilisation de a été extrêmement positive. La plateforme offre une interface conviviale et intuitive, facilitant la création et la gestion de documents professionnels. Les fonctionnalités avancées telles que le suivi en temps réel, la signature électronique et la gestion des tâches ont considérablement amélioré notre flux de travail et notre productivité. PandaDoc est devenu un outil indispensable pour notre entreprise Pros Ce que j'ai particulièrement apprécié dans , c'est sa facilité d'utilisation. L'interface intuitive et conviviale rend la création et l'envoi de documents professionnels extrêmement simples, même pour les utilisateurs novices. De plus, la possibilité de suivre les documents en temps réel et de recevoir des notifications lorsqu'ils sont consultés ou signés est un réel avantage pour le suivi des transactions Cons Ce que j'ai le moins apprécié dans , c'est la limite du nombre de documents disponibles dans le plan de base, ce qui peut être contraignant pour les utilisateurs ayant un volume élevé de documents. De plus, certaines fonctionnalités avancées, telles que l'intégration avec d'autres plateformes, nécessitent un abonnement à un niveau supérieur, ce qui peut être coûteux pour les petites entreprises Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "PandaDoc Review" May 25, 2023 5.0 The software provided a user-friendly platform for creating, editing, and managing business documents. The extensive template library and customization options allowed me to create professional documents tailored to my specific needs. The collaboration features streamlined the document review and approval process, enhancing efficiency and productivity. While there were limitations in the lower-tier plans and occasional performance issues, the overall functionality and value provided by software were commendable. It played a significant role in simplifying document workflows and improving the professionalism of our business communications. Pros One of the things I liked most about software was its user-friendly interface and intuitive document creation process. The software offered a wide range of templates and customization options, allowing me to easily create professional-looking proposals, contracts, and other business documents. The drag-and-drop editor made it simple to add elements like text, images, and signature fields, while the collaboration features enabled seamless collaboration with team members and clients. The ability to track document status and receive real-time notifications for document views and actions was also a valuable feature. Cons One thing I liked least was the limitations in the lower-tier plans. Some advanced features, such as the advanced analytics and integrations with third-party applications, were only available in the higher-priced plans. This restricted access to certain functionalities for users on lower-tier plans. Additionally, there were times when the document editor experienced minor performance issues, such as slow loading times or occasional glitches. However, these issues were not frequent and did not significantly impact the overall usability of the software. Review Source Jesus P. CEO/President Marketing and Advertising Used the software for: 6-12 months ### "Jumping From RightSignature to PandaDocs" October 18, 2020 5.0 We were previously paying RighSignature somewhere around $600/yr to essentially send around 4 documents per month via API to Podio. I took a deep breath and looked at that renewal cost during a pandemic and decided to look for options. It boiled down to SignNow or . When I saw PandaDocs free tier, I made the jump and haven't looked back. We did lose the automation functionality in the process, but the $600/yr savings makes up for it. We simply uploaded the NDA and Agreements we use and we "duplicate" them when we need to send a new one. The process takes 3 minutes at the most to setup, send and sign. If you're a small business getting started and need free e-Signing, PandaDoc is a winner. Pros They provide a free tier for smaller companies to fulfill their e-signing requirements. If that wasn't enough, their free tier does not have any major, missing components that would cripple the software. It just works beautifully at the wonderful cost of "zero". Cons I'm not in a place to complain when I'm using e-Signature software for free. However, it would be really, really nice if they could provide some limited API or Zapier functionality with the free tier. I don't expect that to happen, but it would be lovely if they did it. Alternatives considered [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) Reason for choosing PandaDoc had a free tier. Switched from [RightSignature](https://www.capterra.com/p/220507/RightSignature/) RightSignature was too expensive for API access. Review Source Gwen S. Chief Operating Officer & Partner Marketing and Advertising Used the software for: 2+ years ### "We like PandaDoc but not the name" May 6, 2021 4.0 The product has served us well but I do not like the editing feature and our templates were a mess. The e-sign is great. We have a new version and the team at helped us with our proposal template and it is looking much better. Pros has served us well for several years as our system for creating proposals and contracts / LOAs. Cons We dislike the name. We work with large financial institutions, manufacturers and seveal companies in the life sciences space and it sounds rinky dink to say "look for something from " in your inbox. (plus it sometimes ends up in Spam) Review Source jacod S. Supervisor Research Used the software for: 2+ years ### "Ideal for any company and at the best price" July 18, 2018 5.0 streamlines the process of documents saving a lot of time, is not too expensive and has an excellent platform that provides security to the company and customers ... definitely Pandadoc is here to stay. Pros saves a lot of time in the process of creating documents. It also eliminates the manual task of e-mailing a document for review and approval. Pandadoc is an incredible solution for organizations of any size. I like this product a lot because of how safe it is to use it; generating great confidence for us and for our customers. I'm happy with the quality of this product and how comfortable it is to sign documents ... no matter the size of the company, this product is ideal to streamline all types of business processes .... It adapts to all companies , it's reliable ... it's simply the best. Cons I do not like that emails are sent from , it would be better if they were generated from the company email ... there is a risk of spam, although we have never had that problem. Review Source Daniel M. Human Resources Administrator Banking Used the software for: 1-2 years ### "Allows you to customize each document" November 21, 2022 5.0 A good business tool, but you could consider it more personal as you can create more personalized documents regardless of the industry you work in Pros This is a system that allows you to create documents without problems and that are more oriented to give better impressions. It is a system that avoids errors and even has pre-designed systems to make it a little easier to create more functional and professional proposals, without problems. of complexities and that do not adapt to the type of company in which they work Cons I have no problems because in general this is a tool that when used can be managed without complexities or without being expensive either, it is a good tool and I could even recommend it Review Source Ryan F. President Internet Used the software for: 1-2 years ### "Ok document platform for small business, but data is held captive" December 18, 2018 3.0 We use for sending contracts and proposals, as well as informational documents. The platform works as well as any, but doesn't really exceed the cheaper options and doesn't achieve parity with similarly priced services. Pros Digital signatures, easy to use, basic content library, simple templating Cons No export options, limited video use, billing issues, price per user is excessive Beware of autorenewal - even if they invoice you net 30 they will still run your card without warning. Beware of any platform with no capability to export your content and data. Beware of the pricing tiers if you plan to add more users in the future. There is no discounted rate for additional users. Review Source Response from PandaDoc September 20, 2019 Hi there! Thanks for your honest review. We've been working hard over the last several years to iterate and improve based on feedback like yours and have invested significantly in improving the platform. While we have always allowed our users to access their documents even if their subscription expires, we now have a "bulk export" function so you can download all of your documents into a zip file should you need to have those files on hand. It's been a while since you left this review but if you need any help accessing files, just give our 24/7 support team a shout! Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 1-2 years ### "Amazing tool" March 13, 2023 4.0 Pros is incredibly user-friendly and straightforward. After trying out a few different document signing platforms, I found that PandaDoc was far and away the most enjoyable to work with. Building documents is a breeze and the final product looks incredibly professional. The templates and tokens are a real time-saver and the signing process is a breeze. I also appreciate the activity feed, which lets me know if a document has been seen. Cons I have no complaints; everything is excellent and amazing. Review Source VR Verified Reviewer Marketing Manager E-Learning Used the software for: 2+ years ### "Good product. Possible improvements" September 25, 2022 3.0 It's a great piece of software that perfectly does the job as long as you don't require too much graphic customization. Pros It's relatively easy to configure and to use. We've used to generate quotes directly from our Pipedrive (CRM) deals, with their native integration. It works perfectly, all the information goes from one soft to the other. Also, the support is really reactive if you need them. We've also integrated it with Hubspot. It works perfectly as well. Cons The only drawback I found was the designs of the templates: it's not that easy to have something really sexy. Plus, the pagebreaks are complicated to handle when you generate a PDF file from your document. That's not exactly what we hoped for with our proposals. Review Source CS Cerenity S. Teacher Education Management Used the software for: 1-2 years ### "Easy to use" December 10, 2022 5.0 Pros The eSignature feature is the best. I can quickly create a document to be signed in minutes. Cons It takes time to understand how to navigate the formatting. Review Source Masturah D. Administrative Assistant Telecommunications Used the software for: 2+ years ### "Good document generation software for business document" July 12, 2021 4.0 Pros is more focus on creating a business documentation like invoice document or document that need signature, as PandaDoc has a feature that can add a field for a e-signature. It let the documentation is fully digital and no need to print the document anymore. Cons I would love if they can constantly adding a new feature or tools, as the pricing scheme for using the premium plan is quite high and the adding values will justifying the price tag. Converting the document to other document format is not available in here. Review Source Greg H. Corporate Culture Specialist Used the software for: 6-12 months ### "We LOVE Pandadoc! They offer an incredible product, inexpensively, with killer customer support!" April 10, 2018 5.0 Pros has become central to our business. We utilize it to create custom proposals and for all information forms, contracts, invoicing and more. We love the flexibility of designing each template and then being able to personalize it. It's central to our sales process in creating a proposal that helps close the deal as much as anything else. It's robust, beautiful and easy. It's a fantastic solution for what we do. They also provide zippy customer service. We also dig how it tracks everything. Very useful in our communication. I can't say enough about it... Love, Love, Love it! Cons Seriously, there isn't anything about this product that I don't just love. It's cost effective. It looks very professional. One or two things though... 1. I wish we could customize how the email looked that that potential client received. It's the least attractive piece and not reflective of what the person is getting. 2. And this is a big one... a few emails have ended up in a spam folder... which is really really bad when people are waiting on the proposal. So that's a hickey for sure. But it's so worth it, and we just follow up with a call or email "sent the proposal, let me know what you think"... Review Source NC Nicolas C. Marketing and Sales Director Information Technology and Services Used the software for: 2+ years ### "Great product for sales teams - Some key features still missing though" July 21, 2017 4.0 The one thing we are solving is the way we are building and sending out comercial proposals. With we have everything organized and all the documents in the proper folders, so you can go back to them easily and see what's happing with the document. Also all the different templates already built in makes it very easy for the sales reps to build proposals in no-time. Additionally the Human Resources Department is using Pandadoc for employee documentation. We've been using it as the formal company's employee documentation platform and it's been great. Pros What I like best is the document builder features. The structure they gave to the product with the Templates and the content library I think is very useful because it lets you slightly change each document on specific sections which is something that happens a lot. I mean, templates work as a baseline document and then you can have multiple content library items that you pull in when needed. Cons There are key features that I feel are missing. Nonetheless I have spoken to them several times and they've said to me that all of the features I mentioned are already on the roadmap of the product, in fact they delivered one of those in the last update. Things like document signature deadline, live collaborative document editing, task/comment assignment to other team members when building a document. Those three are the key missing features. Review Source LM Luke M. Owner Media Production Used the software for: 1-2 years ### "Best Contract and Signature Software" April 22, 2022 5.0 has allowed us to automate our entire proposal process, saving hours per work Pros The best thing about is connecting it to Zapier and automatically creating customized proposals without lifting a finger. Tracking when recipients view documents, and how long they spend viewing each page are great metrics to have for sales. Cons There are a few things I would like to be available with automation through Zapier, although they are possible with API. Alternatives considered [Better Proposals](https://www.capterra.com/p/153794/Better-Proposals/)[Qwilr](https://www.capterra.com/p/143254/Qwilr/) Switched from [Qwilr](https://www.capterra.com/p/143254/Qwilr/) I didn't like the formatting or functionality of Qwilr Review Source Zahra H. Head of Business Ops Information Technology and Services Used the software for: 2+ years ### "Excellent for Startups" August 27, 2021 5.0 We really like and once we tried another software but came back to this because we realised it had more to offer. We were able to edit documents simultaneously with others, comments, remarks, building, saving... the entire process of signing, its all great! Pros We initially got it for signatures. We realised the tool is flexible enough to get several things done. Very soon we were building proposals, using their templates, building contracts and policies as well. Cons At the moment i cannot think of anything Review Source James R. Director Management Consulting Used the software for: 1-2 years ### "Excellent Digital Signature Platform" September 25, 2022 5.0 Pros We swear by , excellent software that means our client engagement letters can be sent, reviewed and signed digitally. So easy to use and send. Cons Nothing at all, everything is fantastic and simple to use Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Switched from [Signable](https://www.capterra.com/p/150325/Signable/) Price and features Review Source Alessia N. Fotografa Photography Used the software for: 2+ years ### "Ottimo" July 20, 2023 5.0 Pros Per me rappresenta il software definitivo: contiene tutte le opzioni base proposte nei soliti programmi di questo genere, e grazie ad opzioni aggiuntive e alla sua interfaccia user-friendly riesce ad essere alla portata di tutti, persino di chi non ha troppa dimestichezza con il computer. La firma digitale è veramente semplice e pulita. Cons Onestamente mi sono sempre trovata bene, ritengo (in base alla mia esperienza) sia un software ben fatto. Review Source ST Samantha T. Office Manager Staffing and Recruiting Used the software for: 1-2 years ### "BEST SOFTWARE EVER!" March 19, 2020 5.0 This is certainly my favourite software that I have implemented at my workplace. If i've ever had an issue (which is rare), the customer support team is incredible - they're so helpful and come back to you so quickly. The software itself is so easy to use and very user friendly. The templates and content is so easy to create and really adaptable, you can do a lot with it without trying too hard. Being able to share it all with my team as required was so great as well. have really thought of most things and have the user experience as smooth as possible. Our clients have also commented on numerous occasions how easy it is to access and use also in comparison to other platforms. Pros Love that you can switch between workspaces, easy to monitor the document return rate and how much my team are achieving, easy to track documents and follow up, so easy to set up documents and templates, looks great, easy to use, customisable. It's accessible as long as you have internet which just makes everything so much easier if you spend some time working from home as well as in the office. Cons It's quite tricky adding in custom fonts / increasing the list of fonts. Would be nice if there more design templates to chose from. More integrations - the CRM we use didn't work with . This didn't cause huge issues but would have been helpful and made the process slicker. Review Source CS Charlotte S. COO Real Estate Used the software for: 1-2 years ### "Pandadocs review" February 20, 2023 3.0 It is OK, not super intuitive, but it works - even though it takes some manual adjustments for the quote to come out nicely. Pros It is quite easy to create a quote, based on the template that we have set up. The digital signature is good as well. Cons The format is quite square, and it is bit hard to duplicate and move things to have it the way you would like to look. Sending multiple links to different people is a bit annoying as well. We had a previous integration that worked quite well. We now have an integration with Salesforce that's not as seamless, Pandadocs is not icking up clinet name, deal number etc, and it all has to go in manually. Review Source Maria Z. Marketplace specialist Apparel & Fashion Used the software for: 6-12 months ### "Very satisfied with PandaDoc" July 19, 2023 5.0 Pros makes it easy to sign contracts and any kind of documentation at any place and time even from the phone. It also saves a lot of time, effort and paper which makes it environmentally-friendly. I would continue using this online software as much as possible as it makes my working life millions time easier. Cons As every online platform, I am afraid that may share my personal information with other parties. Review Source Adam G. Chief Information Technology Information Technology and Services Used the software for: 1-2 years ### "PandaDoc, excellent integration for digital signatures" January 23, 2023 5.0 Unlike other electronic signature software, has a variety of predesigned templates that can be used immediately, on its website it has a help center with several articles and tutorials on how to use its tools, something that could stand out is the integration that you have with other applications such as slack, Monday.com, Google workspace and Salesforce, PayPal, among others. Pros I like Since it is easy to use it is not a complex or confusing application, I have used it to create send and sign electronic documents, what I like about pandadoc is that I can follow up and see a detailed analysis of the documents, it is Useful to automate the creation of signature of the documents. PandaDoc is one of the software I've tried that integrates better with other applications I use constantly with Microsoft Word and Google docs. Cons Some things that it has to improve is the customization of its predefined templates, details like color and order. Switched from [Smallpdf](https://www.capterra.com/p/172606/Smallpdf/) has integration with multiples software Review Source fH friedman H. Musician Entertainment Used the software for: 6-12 months ### "PandaDoc is unique and such a game changer." January 22, 2023 5.0 I love this app, it has helped me a lot in organizing my work and having it neat and professionally presented. It allows me to store documents for future use which is one of my favorite features because everything remains secure through its security system. I love and i will continue using it really. Pros I like how soft using the app is , converting the documents never takes time . One can store different types documents without worrying about the space as it is efficient. Cons I love everything about it really. Although sometimes it kicks me out, I think this is caused by the device's ram being used up. Review Source Brent W P. President Computer Software Used the software for: 2+ years ### "Great document and proposal management software along with reports" June 27, 2022 4.0 We have used since it was Quote Roller and have found the customer support superior to everything in any other system. The templates allow for easy reporting and the export to PDF means you can let every customer see their report. Pros Great for creating templates that can be made into reports and proposals. Easy client management and workflows which allow the sales and project teams to create and manage documents Cons The tables are not easily manipulated by third-party apps. More integrations will help to manage data in grids Reason for choosing PandaDoc Central management Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.