memberplanet

memberplanet

5 / 5 244 reviews

Who Uses This Software?

We are made for leaders of any sized group, whether it be local or multi-level, who are looking to optimize their membership management on an efficient online system.


Average Ratings

244 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • memberplanet
  • memberplanet.com
  • Founded 2012
  • United States

About memberplanet

memberplanet's membership features empower you to drive engagement, making it simple to nurture and grow your member, donor, and volunteer base. Increase efficiency with easy-to-use tools. Collect dues, automate membership renewals, manage events, and send instant communication via text and email.


memberplanet Features

  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

memberplanet Reviews Recently Reviewed!


Member Planet is an excellent and customizable Content Management System.

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros: 1. Two words ¿ FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it. 2. The site is web based and user friendly ¿ nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren¿t a large organization and we definitely cant afford some of the other more expensive CMS¿ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons: The only thing I wasn¿t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don¿t have any issues or complaints.

Does not have a 'simple' interface option for members/users

Feb 04, 2017
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Seems like a great piece of software for anyone administering a group membership.

Cons: This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'.

Overall: Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership.

As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive.

Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option.

Vendor Response

by memberplanet on February 07, 2017

Hi Michael, I¿m sorry you found memberplanet difficult to navigate. Our software has functionality for both admins AND members, so I can see how those lines can cross. We¿re looking to improve, so thanks for voicing your concerns. We want to clarify a few things: There are no ¿hierarchies,¿ but members must create a login account for security purposes. You mentioned that as a member of one group, you must traverse through a portal to all groups. (Level 2.) That¿s not the case, though. He/she will only have access to that ONE group, even if they click on the group portal. We¿re working on making this more intuitive. You mentioned that capabilities at level 1 can¿t be brought into level 3. If you¿re referring to admin capabilities, that¿s correct ¿ members can¿t access admin functionalities. However, you can assign as many admins as you like! If there¿s anything else we can clarify, please email info@memberplanet.com, or call us at 888-298-8845. Sincerely, Patrick

Amazing customer service and follow through

Jun 15, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Cons: As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Overall: I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Recommendations to other buyers: I've only be using this for a month, so I am sure that there are features that I have not yet discovered. But a good sign is that just about every time I say to myself "I wonder if we get the platform to do this....", the answers has always been YES!

I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.

Overall: The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.

After 7 months... disappointed

Jan 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: After trying very, very hard to make this software work for our group, we are giving up.

Pros: Inexpensive. Able to use PayPal or memberplanet for processing payments. Have a pretty good templates to use for creating donation campaigns and emails. Was relatively easy to upload contact information. Easy to access chat support.

Cons: They do not have the ability to create distribution lists (segmented lists) of contacts/members from within the software. It requires exporting all your data, sorting in excel, then uploading again. Tech support is uneven; got different advice from different people, and they are not available on weekends, holidays, etc. Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate. Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles.

My experience with Memberplanet has been extremely professional and productive.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons: What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

BCGC Review

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support from the company.

Cons: Not ALL documents, such as question & answer, are available for copy & paste into another document.

Overall: My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!

Outstanding

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list.

Cons: Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes.

MP is more than software, they are a valued partner!

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success.

Cons: Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects.

Nichole is my champion.

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to control e-mails and keep in contact with my members. I really like your support.

Cons: I don't like the fact that once an item is published there can be no corrections of any sort. If you catch a misspelled word or want to change anything, you have to start all over. "Publish" is too final. I wish there were a way to unpublish, make corrections and then republish.

Overall: I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone. Our rep, stepped in and took over. She understood exactly what I was asking for and made me a beautiful invitation to our function in January. I couldn't be more pleased.

Easy to set up. Excellent customer srevice

Mar 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member

Cons: the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge

User review of Member Planet

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with.

Cons: It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017.

Overall: I am still in the learning curve regarding the application itself but have to give glowing remarks for the support I have received throughout the setup. Each member of the Member Planet team has been responsive, proactive and sensitive to our timelines. MP and its team are a great value for the money and a far greater value than others I have worked with who charged a great deal more and were difficult to work with.

Recommendations to other buyers: It is an affordable solution and the support team worked very hard to not only meet my deadlines, but ensure the product interfaced seamlessly with my website in a way that was painless to the customer.

Chapter Communication Made Easy

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our chapter has been using all different types of communication including Facebook, yahoo groups, basic SMS text messaging, etc. Although these methods of communicating have worked in the past, I wanted to implement an easier more efficient way of sending out updates and messages to my chapter. I came across MemberPlanet, and saw they just released a new feature that allows members to send email/text at the same time from the web platform and from the mobile application. This feature alone sold me on MemberPlanet because it was the perfect solution to easily and effectively communicating with my chapter. If I need to send an urgent message to specific members, or my whole chapter, I can. Being a college student, I am always on the go and MemberPlanet¿s mobile integration has made my life easier by allowing me to send messages on the go. We have a spring event coming up which is successful year after year. I will definitely make sure our chapter uses MemberPlanet for our event set-up, as well as receiving donations. Overall, the new broadcast feature is more than effective and I haven¿t seen a platform that has anything comparable to the broadcast feature. MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities.

Zealous Exceptional Terrific Awesome

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.

Cons: I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report

Best Customer Service... EVER!!!

Dec 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet.

The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them.

Great solution!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, all sorts of add-ons in one product, exceptional customer support, great price.

Cons: some of the features need tutorials (which just means its feature rich - and not necessarily a "con")

Overall: Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers.

Recommendations to other buyers: Very responsive customer service team! They are worth their weight in gold!

Perfect for Management and Marketing of 80+ Clients

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: On a weekly, sometimes daily basis, we require some form of communications with our retail community here at the shopping center. MemberPlanet has made this process super easy and efficient to be able to do so and make sure that our communications are getting in the appropriate manager hands. It's user friendly platform allows customization so that retailer managers know when the memo is urgent and needs immediate attention or when we are simply sending out our quarterly newsletters and other promotional opportunities. It's also very helpful because retailers can respond to content easily and quickly, and those responses are all returned to management in one format and one place. From a marketing standpoint this is critical especially when managing 80+ retail accounts when retailers have marketing materials to report on a daily basis. From new developments to promotions, community updates to management memos this platform is perfect especially because I'm able to track who's opened the message to ensure and prove managers have receive the message. Easiest and best program I've used in my 10 years managing and marketing in the real estate/retail industry.

I love MemberPlanet it's a great tool.

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all.

Cons: Company is unable to send you an auto-renewal email. This goes to the company not really a software issue.

I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc.

Cons: It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software.

Best decision for a small organization

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and easy to use templates

Cons: Template customization - should be easier to customize

Overall: I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations.

Recommendations to other buyers: Would like an embedded option for personal website. I currently use html code for donate buttons, but would love to have embedded code so users can stay in one location.

Fantasy Football- The Money League

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL Seasons. It is a highly competitive league that generates lots of dollars and regular pay outs. The first two seasons were chaotic featuring many arguments, missed payments and feelings hurt. For a second, I didn't believe that our league would last and then a friend told me about MemberPlanet. I did some research, read some reviews and instantly signed up. The first season could not have gone smoother, actually generating more league revenue due to the increased trust with cash handling. Believe it or not, It's easier, mentally at least to send your money to an account as opposed to a designated cash handler (usually a member of the league that nobody trust) even if you are paying a slight tax. The second season triumphed the first tenfold with the league almost doubling the previous years revenue. Its easy for me to say that while providing world class customer service to my co-members and I, MemberPlanet has secured, simplified, satisfied and stabilized The Money League for seasons to come.

My experience with has been excellent. Training has been superb.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use. The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report.

love collecting donations on the go

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am currently the leader of a service group named Hockey for Health which consists of 10 individuals derived from my club hockey team. Our goal is to fundraise over $30,000 to travel to South America to aid the less fortunate. Throughout a 2 year period through fundraising events, reaching out to different communities, and sending mail/email campaigns. In order to reach our goal, we needed a platform that allows us to raise funds, set-up events, create event registration forms, and send newsletters. Memberplanet has all of the features we need and more. I can simply set up a donation campaign and share it with the world in less than 5 minutes. Also, MemberPlanet allows users to create supporter pages which gives others the ability to create their own donation page to assist us in raising funds. This is great because it allows us to effectively reach more people. Let¿s not forget that you can even collect donations on the go with the mobile app. MemberPlanet is the way to go if you are looking to maximize donations and outreach.

Love MP

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Member Planet for several years and love it. As a back end user it is simple to set up the forms, customer service is easy to work with if you have questions and our parents love the ease on their end. We have gone virtually paperless now from a registration that just 4 years ago used about 20 pieces of paper per family.

Throughout the school year we have a variety of occasions that we are able to use the platform from carnival to RSVPs on events. All of it is simple to build and the parents agree that they prefer the ease of one click to returning paper forms.

Weekly we use the communication feature for our newsletter and our parents are up to date on what's happening at the school. Before Member Planet it was hit and miss; now we know exactly who gets our emails and who is opening them.

I highly recommend the transition for any school. It is a great investment in the short time it takes to get to know the platform and the cost of doing business is nominal compared to the return in parent participation.

It's a very user friendly site.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.

Cons: Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.

Overall: Very good reports

I'm really amazed at the many features MemberPlanet has to offer

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like the ability I have being able to create different templates to my liking. Awesome software that memberplanet has available to users. Representative is very helpful when needed. I can call her up anytime of the day and she is willing to assist me with any troubleshooting I need. Her assistance make the program feel more user friendly.

I like using memberplanet. It allows me to reach people that I normally would not .

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: convenience that it offers. We use if for collecting dues and planning events. Tickets may also be purchased.

Cons: I like hands using hands on manuals for easy of reading and help when needed. Sometimes I don't think it is as user friendly as it should be.

Supercalifragilisticexpialidocious

Oct 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like how supportive the entire service hotline has been awesome and helpful. The site is fun and creative, but whenever I faced issues, they knew how to help. The live chat system is responsive and they take less than a day to answer back on my inquiries. I have to say the Events, Donations, and Broadcast has made my job easier in organizing and funding my events. I quickly alert my group of any changes through the broadcast system which goes to email and cellphone alerts.
Even though I am new to the site, I found myself enjoying all the functionalities of the website, with each tab and widget. I enjoyed how easily I was able to import my contacts through all my social media sites i.e. Instagram, Facebook, Twitter, etc. I managed to set up a clean schedule of an organized fun run and managed to raise funds for cancer awareness. Overall, I can't wait to reach the potential capabilities of the site and harness its maximum effectiveness.

Everything we need!

Apr 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Kudos to your developers for designing a product that is all-in-one. I am involved with a small non-profit with a small but growing membership. We've reached the stage where we need to be a lot more in touch with our membership. Being able to send emails, email blasts, newsletters, have distribution lists etc. all in one place that is SO easy to use - slight learning curve- is fantastic. We can link to our website, connect with Facebook, Twitter, etc. and take membership payments online and have them connect to our account.
Any questions that were not answered in the support database were answered by phone by Patrick who was fantastic. [ Thank you Patrick!]
For those of us who have worked with contact management systems this is very easy and for those who haven't it's a very easy way to get started.
This is a very affordable product for small groups that want to be able to do big things to grow their membership.

Easy Solution

Mar 24, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run.

Cons: The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution.

Just starting trial, but great experience so far!

Sep 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In process of evaluating solutions right now. Have to say the software offers a multitude of features, each that I've tried works flawlessly so far!

Customer support second to none! Upon signing up, Patrick (from Memberplanet support team) contacted me immediately and offered to answer any questions I had, and to even offer phone support.

The tools for building a site and administering your group look awesome. I've set up a Box account (which is used for its document management capabilities) and the integration works great. We have already uploaded some documents successfully.

Also I've tried out broadcast messages (by email, and also SMS supported) to our board members. This works great. Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well.

So far a great experience!
Highly recommended.

Great communication.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to maneuver. Answers to any concerns are handled promptly. Communicates via email or telephone call.

Cons: More links than might be used. Sometimes it can be confusing when there are a lot of options. The more I use the software the easier it is getting.

Overall: Records are kept in an organized manner and easy to retrieve.

The User Interface requires a bit of a learning curve, but it's definitely worth it.

Dec 20, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management. The aspects of MemberPlanet that I utilize most often in this role are email marketing campaign implementation/tracking, member management/segmentation, and event promotion. I initially found MemberPlanet to be a bit counter-intuitive in the sense that you definitely have to look at their support videos and pages to understand how to do things. It's a very feature rich software, so the layout is not always obvious. That being said, customer support is A+ quality and the training resources they make available to you are second to none. So as I said, there is a learning curve, if you can be patient with it, you'll find yourself with a feature rich membership management solution.

Great non profit software.

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Many different facets. I can get everything I need all in one place. Donation and volunteer tracking as well as receiving donations. I can make different campaigns and email them or text them to all of my member and contacts.

Overall: The software is a little difficult for people who are beginners and not tech savvy, but the support that you get from the group is outstanding!! So if you have a difficult issue they are there to help. quick, knowledgeable and friendly. They offer a lot of options for a fair price.

MemberPlanet is awesome!

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA organizations. I needed an online portal that would allow to create emails, surveys and shoot out payment forms all under one platform. I do not know how I survived without MemberPlanet before, but I am glad that I use it now!

I use MemberPlanet to collect my league dues. The process is quick and simple. All I had to do is log in and create a quick payment form and send out to everyone who had to pay.

I was also able to interact with MemberPlanet on a customer service side as well. I had a quick question about my account, I emailed them and they shot me a reply back quick. I actually did call one time as well and spoke to a very kind lady who helped me with all of my questions I had.

I would def refer MemberPlanet to anyone! 5 star service all around!!!

We have been using the Memberplanet software for over 2 years

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ATO Delta Omicron Chapter at Drake were faced with undaunting task of recolonization of the ATO charter after a 26 year of absence at the University. We needed to develop a method of communicating, receiving feedback, and collecting donations for the recruitment of young men at Drake's campus. Memeberplanet offered the tools to reach the ATO Drake Alumni
/ Friends and have them involved in the process of returning the charter. Last week we were notified by the ATO Headquarters the return of the ATO Delta Omicron Charter. The alumni and colony members could not have accomplished this task without Memberplanet and the platforms they provided. We knew which contingencies were being contacted and for the contingencies it made it easy to communicate and contribute to the fund raising campaign. Thank you Jerry Allen ATO Delta Omicron Alumni President

Member Planet has helped our school tremendously

Apr 07, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have eliminated much of our paperwork that used to pile up during school registration and have simplified the process of creating the school directory with Member Planet. It's nice to be able to see who clicked and how many have clicked on the email campaigns and determine how effective the messages are. The only thing we cannot control is whether or not parents want to log in and become actual members. I was an active user of the email campaigns and appreciate the effort it takes to create one but one needs to know a bit of html and web design to design an email campaign that works well. I have contacted customer support several times and Nichole was excellent in explaining how my images and text would work most effectively. Kudos for Nichole! Now, if only you had an online directory Member Planet but I understand you are working on it!

really enjoyed it!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use

It has transformed our organization

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, tracking of members and financial tools have changed how we operate. The financial tool has made our banking much easier.

Cons: If there was anything I would improve would be the mobile features. I would like to do more as an admin from my device.

Easy to use and very effective

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you are looking for a management platform that is easy to use and has all of the features that you need to manage your organization, then MemberPlanet is the platform for you. Not only does Member Planet have the tools you need(event creation, donation campaigns, easy membership functionality, email campaign creation, custom payment forms, and various communication options) but it's one of the only platforms in the member management software industry that doesn't charge per member. My web-based networking/ event organization has achieved total organization and n helps us focus on how to keep moving towards success. All of Member Planet's features are great and time-efficient. If you're looking for a platform that is user friendly, as well as effective, Member Planet is perfect. You can also try it for free!

Allows members to be connected and simplifies communication.

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me to communicate with the 18 collegiate members I advise in a manner that is easy to use and track. Sending emails is a snap using the template I created for my group. The ability to send text messages to those I advise has proven effective in helping collegiate officers complete tasks related to their position. The best part is being able to choose when my emails and texts are delivered, meaning I can plan in advance when to send important reminders. I am also able to create links to important documents used by the members I advise so they have one place to go for all of the information they need. I recommend MemberPlanet to any organization who needs an effective communication tool for members.

It's easy to access

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that you have multiple options to make payments and how the site is organized. It's pretty easy to read.

Cons: How to upload events to it. I am wanting to add events to my sorority calendar but it's difficult to upload.

functional as a adminstrator

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease use for mass communication. The software has enhanced communication with the organization's membership

Cons: The only issue I have is uploading photos. The software doesn't upload all photos and error messages are given

Wish I found this site earlier

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal

Pros: MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don¿t be fooled just because it¿s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins

Amazing All-In-One Service

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently decided to start using the MemberPlanet service for RotarAct Long Beach to try and simplify the many functions of our organization. We were mainly looking for a service that could easy be learned during chapter transitions and allow for consistent records. On top of these requirements, we also wanted a service that could streamline our communications, enable online fundraising/donations, simplify events and take mobile payments via credit card. I can happily say, that MemberPlanet exceeds all of ours needs as an organization and has provided amazing customer service for all of our needs.

In short, we are extremely satisfied with the level of customer service MemberPlanet provides and the quality of the MemberPlanet system. Highly recommended!

Member Plant is a great software membership platform

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The membership categories, ability to collect profile information on each member. Newsletter like emails.

Cons: Small learning curve for some features. We called and had their team walk us through it with no problem.

Overall: Easy to add or delete people. Added membership categories allows us to keep Financial, Un financial and Interested people in one platform. Can track dues through the software as well.

This is a great software for non profit organizations. Loved all the features!

Feb 23, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: task and role assignments; great costumer service; when you add an event it creates a specific website; members can download member planet's app and check the group feed, events and photos from there; great to communicate with members through broadcast and email. Members already have assigned an ID and they can access their membership card from either the app or profile! You can have several administrators and can create surveys too.

Cons: Website sometimes crashes and you have to get in multiple times until it works again; there is no video tutorial for member level; calendar view of events is not available; member database (and member profile) is a bit difficult to navigate and it takes to time to get used to it.

Positive Experience with MemberPlanet

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a MemberPlanet fan! The Quickpay charge buttons, Payment Forms, Reporting, and Events/Evites/Ticketing are all great. I have yet to try Broadcasts, Surveys, and Discussions, but that shows just how many features are available. It would be great for the Email design wizard to have drag-and-drop blocks like other email programs, but since those are generally email-only programs, all of the other features MemberPlanet provides make it a worthwhile overall package. More importantly, I have received amazing service from the MP team. I always receive fast, personalized responses and even instructional videos when applicable. Rachael specifically has been a huge asset for our group. Thank you MemberPlanet!

pretty easy transition, responsive customer service for the most part

Jul 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has all the features we needed plus more that I hope to learn about and utilize in the future. It processes credit cards, it is easy for me change and edit myself

Cons: auto pay feature doesn't seem to be easy to shut off; complaints about the credit card information being stored.

Overall: could immediately transfer data and use system, little to no down of off time

Customer Service is what makes this company a win!

Jun 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started looking at MemberPlanet for an Alumni Association first due to its advertised features and its price. I ran into a problem figuring out how to integrate a portion of what they do onto our existing external website and a woman from the design team/customer service spent a significant amount of time fixing the problem for me. At the point that I received this help, we were only utilizing the free features of MemberPlanet. The phenomenal customer service didn't stop there. I was on the fence about using MemberPlanet for my organization, but after working with some of their team, I was 100% confident that MemberPlanet was the right choice and that I will have help and support if I need it going forward.

Love it so far!

Mar 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was able to quickly create a survey and a newsletter, even though I am new to both activities. I love the fact that the survey results can be exported to a spreadsheet, thus instantly creating my volunteer database. It is easy to go back and edit the survey even though it is already live, which I really appreciate.
I figured out how to send a newsletter, but it did not let me send a plain email, which is odd. Also, the recipient list I made for the survey did not seem to be available for the email service. I'm gathering that maybe you can only send emails to members, whereas the surveys and newsletters can go out to anyone. Seems to me you could just as easily spam with a newsletter, if that were your intention.

Request #'s 20552 and 20558

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the phone.
Nichole was a pleasure to work with, and knew exactly how to fix the issues that I had. She quickly and easily set up a join.me window so I could see how she was making corrections. I am a visual learner, so that was perfect. I just started to use MemberPlanet since we had our Convention in Chicago last month.
I feel more confident using MemberPlanet now, and will continue the learning with the links Nichole sent me - the Pi Beta Phi Success Site, and the View Who's Paid Dues site. It's amazing to work with something so specifically tailored to Pi Beta Phi.
She's great, and I wanted to let you know!

Best online tool for group management¿ever!

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My high school class was looking for a great tool to be able to coordinate our reunion. After looking at several products we found MemberPlanet to have the most functionality all-in-one product! It did not disappoint¿.in fact¿exceeded all of our expectations. We were able to easily plan our big event, send regular updates, raise money, host a silent auction and collecting payments onsite. After the event we were able to get a quick feedback survey out and have everyone collaborate their photos together within MemberPlanet. Mobile App was a HUGE plus too! We love MemberPlanet so much that we decided to keep it going to keep our class up-to-date on the high school events and activities and future events.

MP ... Just amazing..highly recommend!

Feb 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found MemberPlanet to be very user friendly, efficient, creative and I love sending broadcast from the app. But what is even more important, MemberPlanet has made it easy to set up our alumni tailgate and golf events while providing tools to access information from our brothers so we could have correct cell phone numbers, updated member information, and critical hotel registration information. A person could go to MemberPlanet knowing absolutely nothing about running an alumni organization, databases, membership or event registration and finish with a victory. MemberPlanet is helping us with everything and highly recommend to everyone!

Ryan
Delta Sigma Phi
Cal PA '95

Excellent online tools! Our association has really grown by using this powerful product!

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our association was struggling with managing our member database and being able to use one online technology to focus on our day-to-day operations. Then we were introduced to MemberPlanet through a partnership with our national organization and all our problems were solved. Since moving over to MemberPlanet we have seen an increase in alumni engagement through dues collection, donations, event attendance, email communication and overall growth by providing an easy way for our alumni to stay involved. Best of all...it was easy to implement and is simple to use. The customer service experience really helped us hit the ground running and is always quick to respond whenever we need help.

A revolutionary online tool for our lodge that is cost effective too!

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a cost effective membership tool to drive communication and involvement. MemberPlanet has far exceeded our expectations with a great product that includes so much functionality. In the last year we've been able to customize our brand, introduced e-communication and our newsletter program, provided regular updates to the membership on activities, sent out surveys for feedback, easily setup events and kept track of RSVP's, collected dues from members, store event photos and much more. It is fantastic to be able to do all these things with one database. We are more organized and keeping our members more up-to-date with communication than ever before! Love this product!

Greg Beilstein is great!

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to add multiple layers for banking, donations, states, national, etc. Plus, profiles for all members and forums.

Cons: We cannot remove maiden name and under gender we can only list male, female and other. Gender is man or woman, SEX is female or male! This is important!

Overall: Even though we have yet to get our MP database completely up and running, Customer representative has been an amazing person to work with! He has taken the time to think outside of the box and help us mold MP into what we need it to be! He has made this lengthy process as easy as possible for us and is always willing to schedule a call to answer questions or walk us through something we don't understand. Truly a gem in customer service! Thank you!

Recommendations to other buyers: Get more people like him! He is great!

Great Education Tool

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of integration of records.

Overall: I am a teacher and a Student Council Chair. The Memberplanet site has made organizing this years Council easy and allows me more freedom from after school meetings. Being able to access technology intrigues my kids and makes them readily available for impromptu online meetings by sharing information.

Recommendations to other buyers: Definite must have for Education organizations with clubs.

general experience

Apr 02, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've been generally happy with Member Planet. It makes it much easier to manage a 60 person business group (than doing it manually). I've struggled sometimes making sense of certain features and just haven't had the time to go through the tutorials so relying on the intuitiveness of the processes. I tried sending a broadcast (several times) and it indicates that it was successful, but nobody is receiving it. I also wish you could universally change the time zone. Everything defaults to Pacific time and you have to constantly change this to the correct time zone. The more familiar I become with it, the better I like it so most of it is just a learning curve.

I really love the tool.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Great way to house all member information and user friendly. I like that I can see my membership at various levels of the organzation and that it is all linked.

Association Website Development

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The interaction of all information crossing over and maintained in a cross reference fashion,
It removes the hands-on nature of the collection, maintaining the database and many other critical features of running an efficient association.

Overall: We really like the interaction of the platform and that we can run our new association from member planet as the hub for data, information, functionality, events, dues, collection, emails, broadcasting, and polling! We particularly like the support we have received in development!

Recommendations to other buyers: Work often and with focused questions and goals with your Member Planet assigned liaison support. There is a learning curve for the administrators but it is well explained and fast to comprehend!

Newbie, still learning

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Capabilities

Cons: Ease of use

Overall: Customer Service is beyond amazing! Our rep is best customer service person I have ever worked with in my career! The site is not where we want it to be yet and doesn't function as easy as we would like but hopefully will get better soon!

Recommendations to other buyers: Customer Service is second to none! Always there to help and quickly!

Perfect for our clients!

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you are looking for a platform that can give your business efficiency, results, and great support then MemberPlanet for you. We use the event module for virtual event allowing us to engage our clients in a unique and creative way while maintaining our brand! The broadcast/email/text function is awesome, by sending a text I know for sure people are seeing latest promotions and products! Another plus is that they do not charge a fee for the amount of people in your organization, The fact that we can add as many clients as we want definitely separates MemberPlanet from the rest of the platforms we tested out.

Perfect combo of value and functionality!

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I utilize MemberPlanet for a small high school alumni association that is just getting started. We needed something that wouldn't break our small budget, but would also us the functionality to grow and expand. MemberPlanet has certainly met those expectations. We utilize the email campaigns frequently, the ability to create buttons for the membership page for our website is great, the donation campaigns allow us to accept credit cards and keep our look and messaging consistent, and the software allows us to easily organize members. I recommend it, especially for the price.

WOW

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just had my walkthrough with this software and I am very excited. The Customer service agent (Patrick ) was great he answered all my questions. I have been researching a new software for my group which is currently on Meetup.com. I have test-drove several of the competitors and I can honestly say Memberplanet blows them all away. It is the only software I found that has a robust event functionality that will promote growth along with a membership Administrative system that will save me hours of work each month. It's affordable price makes it a no brainer for me.

I can't wait to get started.

Holy Moly, They've Got It All!

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet is an extremely easy to use platform that has unmatchable tools. Period. It certainly is a one-stop shop for all communication - from group texting to mass emailing, fundraising & payment collection, membership & event management tools.

Our Church Leadership is beyond satisfied with the increased level of success & participation that we've been able to achieve amongst our various ministries. If you're looking for a quick, easy, and helpful solution for strengthening your group, then MemberPlanet is for you. We highly recommend this system to all other churches and growing organizations!

Perfect site for product sales and marketing

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a both a user and administrator on this site, I have to say I am throughly impressed. It was so easy to create a payment form for my clients to make purchases, set up and send out email campaigns with updates and specials, and even host a donation campaign for my supplies. The best part about MemberPlanet is their Android app! I was able to use the app at one of my shows to collect payments for my work for people who didn't have cash. And it was direct deposited right into my account. Can I just say that was the most convenient thing ever?! Thank you, Memberplanet, for making my life a breeze.

MemberPlanet is great for our Home Owners Association

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Until we found out about MemberPlanet our HOA didn't have a low cost and easy to use communications tool. Now we are able to share very nice newsletter and event information with our members. Just the other day we used the text broadcast tool to notify our board of a change in our monthly scheduled meeting.

With the help of training information we are coming up with new ideas for how we can benefit from MemberPlanet all the time.
Thanks for offering such an inexpensive and easy to use communications and fund raising tool for groups like our HOA.

Don Russell

Brazos Valley, TX Alumnae Club of Pi Beta Phi

Dec 09, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I don't have to write checks and mail them in.

Cons: Hard for me to understand some of the terminology at first. I wasn't sure where to go in the website for what I needed to do at first. I did need to call for assistance.

Overall: Excellent help when I called for help with how to navigate this website. It was hard for me to grasp some of the details, but they walked me through my problem. I'm not really computer literate, but we got the job done. It will be easier the next time.

First time user

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Through a series of events, I "stumbled" upon Member Planet. Wow what a difference it made. I am NOT someone who works with databases or membership lists. When I first looked at the dashboard I was extremely intimidated and almost moved on. However, after looking at it I thought I would just do some exploration....lo and behold, it began to make sense and was very intuitive to set up. I was so excited with my find I shared it with the Secretaries of a couple of clubs I am a part of and they also joined the "Planet." Great tool.

MemberPlanet made our 35th class reunion a breeze.

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After researching the many online software options to use including Eventbrite, as the Treasurer for our high school reunion, I recommended and used Memberplanet as our platform. The site allowed my classmates to register and pay (echeck or credit card) and receive a receipt. Refunds were also processed. The only issue I had was self-inflicted as I did not set up the bank information properly which added additional time for me to receive the payment. Great experience and recommend MemberPlanet for your alumni, sorority, fraternity needs.

member planet is the bomb!

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ever since we started using this new format for record keeping, communications, as well as payment it has been smooth sailing. And as a DELTA GAMMA no pun intended. I have found their staff to be very generous with their time helping me and explaining the nuances of this system. I highly recommend it to any Greek organization out there currently not using it. The tutorials are easy to follow. Plus again, if you need help they are only a call away. MEMBER PLANET is #1 in my book. ----Elizabeth Hildenstein, VP FINANCE Tampa Alumnae Chapter

Amazing Member Management Portal

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Member Planet brought our organization out of the dark ages of excel spreadsheets, e-mail lists and hounding members to register/pay for events. Now we are wondering why we didn't make the move sooner! We looked at several other services and were shocked to find out how much more MP offers at the same price or less than their competitors. This has saved us (Board Members and Staff) countless hours of mind numbing work. More importantly, it has allowed us to increase the effectiveness of our member communication and collection of payments.

MemberPlanet is all you need to manage your organization

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Manage your member contact list - check.
Store photos from events and share with members - check.
Manage events, RSVPs, and payments - check.
Communicate with your members via a user-friendly HTML e-mail system - check.
Communicate with your members via SMS - check.
Integrate all aspects for donation campaigns - check.
Able to also do it from a phone app - check.

MemberPlanet combines all the tools you need to effectively implement your organization communication, event, and fundraising goals in a professional and user-friendly platform.

Snowbirdbob

Jun 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Needs to have a place to write a blog in the group section and would be nice to invite all Facebook fans to join your group.

Overall: Customer Service was Excellent and the page is set up nice. I was excited to find a website like this one.

This is great software.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and helps with organization. I can track payments and send information out to our chapter members.

MemberPlanet Review

Mar 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I've recently started using Memberplanet as a research tool because of my position.
I'm learning how to broadcast...but I like the fact that I can pull data of members of my chapter.

Helped a lot with communicating

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the founder of a new sales RSO at the University of Illinois and wanted to easily communicate with my members. We have weekly meetings, guest speaker appearances, presentations, and social gatherings. In order to stay in touch and update my club with event reminders and such, I needed a system that allowed me to send emails, and texts. I was astounded to see that Member Planet was able to do both (at the same time) I would definitely recommend this platform to anyone that needs an easy communication fix for their group.

I like MP,it is easy to use and it is good for maintaining much needed data n

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Im a user of the information, I have not worked with the software. Workings through the different sites has been easy. Being to handle financial things through the site is very easy and convenient.

Cons: So far I have no cons, because I have not experienced any problems. Whenever I have an issue, I contact the person in charge and they are able to walk me through it.

Just short of Amazing!

May 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: To any of you in the Non Profit that is still using spreadsheets, and snail mail, get a grip and move to the Cloud!
Having been involved in non profit organisation management for over 20 years, MemberPlanet brings a stunning array of tools to the table, such that you would wonder how the hell you managed the organisation before.
As far as support goes, nothing short of exemplary, Patrick is awesome! Got a prob, if he can sort it, it's done!
MemberPlanet will seriously blow you away! 5*****

Phenomenal customer service

Apr 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - clean look to site, the best customer service around, good layout

Cons - the options for various things can be confusing.

My overall impression is member planet and their staff are the most helpful, kind people I have ever dealt with. Any issue I have had they have dealt with in a quick and concise manner. The site is great to use and I have made many events for various functions we have as a chapter. My overall experience is a very positive one and I look forward to use this site in the future.

Great customer service

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started working with Patrick and his team at Member Planet over a year ago. They have been nothing short of outstanding. Customer service the old fashion way. They pick up the phone when you call and have a question or need some help. Navigating our email campaign for the first time sounded daunting. They held my hand and walked me through the process. They even suggested a way to increase donations and made me look good in the eyes of the organization I volunteer for. I can not recommend them enough.

Great for any greek chapter

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This platform helps my chapter stay connected in the easiest way possible. Having all of our members in the platform, with information customized by our organization helps us stay organized and efficient.

Another big plus for MemberPlanet is their donation campaign builder. With our Fireman's Challenge event coming up this spring, we can easily collect donations and have a successful event without any worries. Definitely a great platform for any chapter looking to make managing their chapter easier

Software is fantastic for our group and the customer service was exceptional!

Apr 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at memberplanet responded quickly and went beyond our expectations for getting our alumni group set-up. We did not have a way to manage our group communication, events, and donations. They helped get our site up and working quickly....went way beyond what we expected for customer service! Thank you Patrick and Lisa. We very much needed this and the excellent support came as a complete surprise. I mean who gives stellar customer service anymore???? They do! Thanks again!

A winning proposition on all levels of our Fraternity

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet's unique partnership with Sigma Chi is a winning proposition for all levels of our Fraternity. It provides the ability for members to associate with any chapters or alumni chapters they're interested in, chapters the ability to manage their membership, and all levels to be digitally involved with Sigma Chi on the international level. The integration of the digital membership experience is exceptional and I encourage all Sigma Chis and our chapters to be a part of the MemberPlanet.

Perfect for LAX & Hockey Booster Clubs

Apr 13, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Previously we used several websites to manage our booster clubs along with donations, membership, sponsorships, email and text message. This was often very frustrating as team coordinator. With MemberPlanet I have easily setup both our Lacrosse and Hockey clubs making it so much easier to collect memberships and we have seen a huge increase in sponsorship with the online options. You have saved us a tremendous amount to time and effort. I love this site and will recommended it to everyone.

Empower Your Alumni to Drive Engagement

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet offers an exciting portfolio of easy to use online tools that help better connect with members of chapters or regional alumni groups. Sending emails on Phi Kappa Tau in Phi Kappa Tau branded templates, have easy access to event registration software and being able to collect payments online are a few of the features MemberPlanet offers. As the Executive Offices reviewed ways we can better facilitate alumni engagement, MemberPlanet quickly became a partner with great promise.

MP has been

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet has been nothing but expectational for our chapter! We house all of our fundraising efforts, chapter events, and any payments online with them. They also have an MP app that allows our sisters to use our iPhones, iPad, iPod touch, & Androids to collect on-site donations, collect event tickets, & t-shirts sells. We use the Moblie App to send text reminders and broadcast for txt & emails alerts! I highly recommend any chapters to use MP or any organizations you are apart of.

What a GREAT company to work with

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the moment I spoke with Patrick I knew this was going to be a wonderful experience. I am technologically handicapped and these guys took me by the hand and helped me create something fantastic. Greg was a huge help walking me through the easy set up. Nicole designed a beautiful banner. MemberPlanet helped me not only set up a great website for our booster club but also helped design and manage a major capital campaign for us. I highly recommend this company.

Wonderful Tool!

Mar 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I began using this site as the local administrator of my sorority's alumnae group in my area. I found the software easy to use and very logical. The options available to send emails and newsletters to the group, manage a calendar of events, and to connect members make it an excellent resource for advertising and managing communications amongst members! When I had questions, the support staff were very thorough and helpful! I would recommend MemberPlanet's services to anyone!

Easy to navigate, but email campaigns can get tricky

Mar 30, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy site to navigate. Email campaigns can get tricky due to different "groups". If a member restricts their email or gets bounced, I wish there was an easier way to undo those if that member wanted to start receiving emails again. For membership campaigns, it would be nice if there was an easier way for members to pay their dues if they didn't recieve the email - like being able to email them a direct link to pay dues. Great customer service, always responds quickly!

South Bay Alumnae

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the goals of our group is to give back to worthy organizations, and MemberPlanet gives my group the opportunity to do just that! We've raised funds for our charity of choice, by accepting donations that were used to purchase blankets, help with winter and summer expenses. Along the way, we've collected member dues, accepted RSVPs for events and sold T-shirts! Truly, having a system like MemberPlanet is critical to the success of our group . Thanks, MemberPlanet!

Awesome and outstanding

Apr 07, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet allows our chapters to pay assessments online, which provides a better accounting system for the financial secretary. In addition, it allows members of the finance team to be able to pull their information as needed and to submit a report in a timely manner.

I have found the staff (in particular Patrick Terrian) to be extremely helpful, when there are times they could have pointed me to help forum.

We are grateful and thankful for Memberplanet.

Great way for members and general public to make payments online

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've used MemberPlanet for a few years now. There are several types of payment systems. One that can be tied into a member database where all members (or subgroups) can get "billed". another allows you to create a form for a one time event where people "opt in" to pay. All the funds are processed and transferred automatically on a weekly or monthly basis (your choice) to your account. It is easy to set up & easy to track reports via the reporting system.

Customer Service is Great! Overall site is fairly easy to work with for monthly emails.

Dec 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Today the MemberPlanet team helped us send out an email blast. That we were having problems with sending out due to the amount of recipients it was going to. They help us resolve the problem and get the email out before the end of the day. The overall software is pretty easy to work with and we are still learning things we can use to help our business grow.

Thank you, MemberPlanet team for helping resolve our problems as we use the software.

Customer Service review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I honestly have not used it enough to know.

Cons: It is a little confusing but think I need better training on how it works. I do think there are limitations on what it "can and cannot" do to meet the needs of the customers. I am sure we will work through the kinks though as we use it more often.

Overall: I am still trying to learn the MP website. It is a little confusing, but think once I get trained in all the areas, it should help our organization. We have had a few errors, but the customer service reps have always been very helpful in resolving our issues.

Zeta Phi Beta Thanks Memberplanet

Apr 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Zeta Phi Beta Sorority, Inc. used Memberplanet to manage our Finer Women Don't Haze Tshirt Campaign. The excellent customer service our group received as we were setting up our website was unmatched and three years later MP is still in a relationship with Z Phi B! Our independent website and the personalized features we included helped to make our project one of a kind and a major success! Thank you MP for being "second to none."

Great product, outstanding customer service.

Apr 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The platform has allowed our collegiate chapters to engage in online fundraising with minimal set up. The MP staff is world class in that they consistently provide prompt and personalized service to all of their various clients. They need to work to improve their reporting and funds transfer processes. With that said I would recommend Member Plant to any organization interested in creating an online fundraising presence.

Initial Response Has been Great!

Aug 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have just started using MemberPlanet and have yet to roll it out completely, but I was able to set up everything in one evening! When comparing it to other sites, it was not completely evident what protection there was for capturing sensitive data. My questions regarding this were answered swiftly and completely. We can't wait to take this whole thing live to start our Fall campaign. MemberPlanet, Thank you!

A very happy customer

Jan 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose MemberPlanet first because of the ability to run a donation campaign and tie that in to a membership based operation. I had no idea of the level of customer service that would come with my Pro subscription. I have had all my questions answered in a timely manner and the support staff has helped me make changes to the sight that make it clearer and easier for the consumer to navigate. Overall an A+.