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memberplanet's full suite of association management tools simplifies membership and day-to-day operations to keep your organization running smoothly. memberplanet's membership features empower you to drive engagement, making it simple to nurture and grow your member, donor, and volunteer base. Collect dues, automate membership renewals, manage events, manage fundraisers, provide website management, provide a seamless experience with API integrations, and send instant communication via text and email.
Provider
memberplanet
Located In
United States
Foundation
2009
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, Webinars, Videos, Live Online
Support
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base
memberplanet offers dynamic solutions and is scalable for all types of organizations, regardless of size, empowering staff and volunteers to manage, engage, and grow your nonprofit organization.
Content Source: MemberPlanet
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Users are impressed with MemberPlanet's event management capabilities, which simplify event planning and execution. They find the platform's drag-and-drop simplicity and robust event functionality particularly useful for organizing and managing events, from fundraising to social gatherings. Moreover, the ability to collect on-site donations and manage event communications through integrated mailings adds significant value for users planning various types of events.
Users appreciate MemberPlanet's email and text scheduling features, which allow them to plan and send communications in advance. They find the broadcast text messaging effective for sending league announcements and updates, and the ability to send emails and texts simultaneously from both web and mobile platforms is highly valued. However, some users experience issues with email campaigns, finding the software complicated and facing challenges with auto-renewal emails and managing bounced emails.
Pros
Great way to house all member information and user friendly. I like that I can see my membership at various levels of the organzation and that it is all linked.
Their site is user friendly and they offer a number of useful tools that make group management easy. My members loved the online payment options and I loved the reporting capabilities.
MemberPlanet has helped our organization to stay connected and be effective in what we do. Not only the product has awesome functions but it is very easy to use and our members love the mobile app.
We can effectively communicate with our group quickly and as frequently as we choose to do so. On the two occasions I had to contact MemberPlanet for assistance, they were on it like super sonic.
Cons
In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time.
You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options.
Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate.
I figured out how to send a newsletter, but it did not let me send a plain email, which is odd. Also, the recipient list I made for the survey did not seem to be available for the email service.
"My experience with Memberplanet has been extremely professional and productive. "
Pros: What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.
Cons: What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.
"Amazing customer service and follow through"
Overall: I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!
Pros: Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support. Don't worry: friendly, knowledgeable people are there to help!
Cons: As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.
"Overkill for some applications, underwhelming on some features"
Overall: It is mixed, but now leaning towards negative. I get it "free" because it is provided through my regional golf association. It does one thing well, which is to integrate with another system related to golf. I cannot customize the menu to eliminate all of the things I don't use. I have had multiple problems with broadcasts/emails, which are important to any group - communications! I frequently find problems on the weekend, but can't get anyone to look at anything until Monday. The website feature is marginal - I can make it work - sort of - but it rarely looks very good.
Pros: It integrates with another system required for our membership/club. Customer service is responsive, but not always able to fix issues in a timely fashion.
Cons: Website building is cumbersome and difficult to manage/get what you want. Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week. Unavailable support on weekends, if you find something on Friday, it's not getting fixed very fast
"I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!"
Overall: The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.
Pros: What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.
"BCGC Review"
Overall: My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!
Pros: Ease of use and support from the company.
Cons: Not ALL documents, such as question & answer, are available for copy & paste into another document.
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