Who Uses This Software?

memberplanet offers dynamic solutions to organizations, regardless of size, empowering staff and volunteers to manage, engage, and grow membership.


Average Ratings

254 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • memberplanet
  • memberplanet.com
  • Founded 2009
  • United States

About memberplanet

memberplanet's full suite of membership management tools simplifies membership and day-to-day operations to keep your organization running smoothly. memberplanet's membership features empower you to drive engagement, making it simple to nurture and grow your member, donor, and volunteer base. Collect dues, automate membership renewals, manage events, provide a seamless experience with API integrations, and send instant communication via text and email.


memberplanet Features

  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management
  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

memberplanet Reviews Recently Reviewed!


Member Planet is an excellent and customizable Content Management System.

Apr 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros: 1. Two words - FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it. 2. The site is web based and user friendly - nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren't a large organization and we definitely cant afford some of the other more expensive CMS' available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons: The only thing I wasn't too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don't have any issues or complaints.

Capterra loader

Complete member management with room to grow

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Cons: While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Overall: Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.

Amazing customer service and follow through

Jun 15, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Cons: As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Overall: I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Recommendations to other buyers: I've only be using this for a month, so I am sure that there are features that I have not yet discovered. But a good sign is that just about every time I say to myself "I wonder if we get the platform to do this....", the answers has always been YES!

My experience with Memberplanet has been extremely professional and productive.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons: What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.

Overall: The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.

BCGC Review

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support from the company.

Cons: Not ALL documents, such as question & answer, are available for copy & paste into another document.

Overall: My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!

Outstanding

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list.

Cons: Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes.

MP is more than software, they are a valued partner!

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success.

Cons: Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects.

Nichole is my champion.

Dec 05, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to control e-mails and keep in contact with my members. I really like your support.

Cons: I don't like the fact that once an item is published there can be no corrections of any sort. If you catch a misspelled word or want to change anything, you have to start all over. "Publish" is too final. I wish there were a way to unpublish, make corrections and then republish.

Overall: I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone. Our rep, stepped in and took over. She understood exactly what I was asking for and made me a beautiful invitation to our function in January. I couldn't be more pleased.

Easy to set up. Excellent customer srevice

Mar 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member

Cons: the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge

Does not have a 'simple' interface option for members/users

Feb 04, 2017
1/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Seems like a great piece of software for anyone administering a group membership.

Cons: This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'.

Overall: Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership.

As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive.

Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option.

Vendor Response

by memberplanet on February 07, 2017

Hi Michael,

I¿m sorry you found memberplanet difficult to navigate. Our software has functionality for both admins AND members, so I can see how those lines can cross. We¿re looking to improve, so thanks for voicing your concerns.

We want to clarify a few things: There are no ¿hierarchies,¿ but members must create a login account for security purposes. You mentioned that as a member of one group, you must traverse through a portal to all groups. (Level 2.) That¿s not the case, though. He/she will only have access to that ONE group, even if they click on the group portal. We¿re working on making this more intuitive.

You mentioned that capabilities at level 1 can¿t be brought into level 3. If you¿re referring to admin capabilities, that¿s correct ¿ members can¿t access admin functionalities. However, you can assign as many admins as you like!

If there¿s anything else we can clarify, please email info@memberplanet.com, or call us at 888-298-8845.

Sincerely,
Patrick

User review of Member Planet

Mar 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with.

Cons: It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017.

Overall: I am still in the learning curve regarding the application itself but have to give glowing remarks for the support I have received throughout the setup. Each member of the Member Planet team has been responsive, proactive and sensitive to our timelines. MP and its team are a great value for the money and a far greater value than others I have worked with who charged a great deal more and were difficult to work with.

Recommendations to other buyers: It is an affordable solution and the support team worked very hard to not only meet my deadlines, but ensure the product interfaced seamlessly with my website in a way that was painless to the customer.

Chapter Communication Made Easy

Apr 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our chapter has been using all different types of communication including Facebook, yahoo groups, basic SMS text messaging, etc. Although these methods of communicating have worked in the past, I wanted to implement an easier more efficient way of sending out updates and messages to my chapter. I came across MemberPlanet, and saw they just released a new feature that allows members to send email/text at the same time from the web platform and from the mobile application. This feature alone sold me on MemberPlanet because it was the perfect solution to easily and effectively communicating with my chapter. If I need to send an urgent message to specific members, or my whole chapter, I can. Being a college student, I am always on the go and MemberPlanet's mobile integration has made my life easier by allowing me to send messages on the go. We have a spring event coming up which is successful year after year. I will definitely make sure our chapter uses MemberPlanet for our event set-up, as well as receiving donations. Overall, the new broadcast feature is more than effective and I haven't seen a platform that has anything comparable to the broadcast feature. MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities.

Zealous Exceptional Terrific Awesome

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.

Cons: I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report

Best Customer Service... EVER!!!

Dec 04, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet.

The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them.

Great solution!

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, all sorts of add-ons in one product, exceptional customer support, great price.

Cons: some of the features need tutorials (which just means its feature rich - and not necessarily a "con")

Overall: Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers.

Recommendations to other buyers: Very responsive customer service team! They are worth their weight in gold!

Perfect for Management and Marketing of 80+ Clients

Apr 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: On a weekly, sometimes daily basis, we require some form of communications with our retail community here at the shopping center. MemberPlanet has made this process super easy and efficient to be able to do so and make sure that our communications are getting in the appropriate manager hands. It's user friendly platform allows customization so that retailer managers know when the memo is urgent and needs immediate attention or when we are simply sending out our quarterly newsletters and other promotional opportunities. It's also very helpful because retailers can respond to content easily and quickly, and those responses are all returned to management in one format and one place. From a marketing standpoint this is critical especially when managing 80+ retail accounts when retailers have marketing materials to report on a daily basis. From new developments to promotions, community updates to management memos this platform is perfect especially because I'm able to track who's opened the message to ensure and prove managers have receive the message. Easiest and best program I've used in my 10 years managing and marketing in the real estate/retail industry.

I love MemberPlanet it's a great tool.

Mar 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all.

Cons: Company is unable to send you an auto-renewal email. This goes to the company not really a software issue.

I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration!

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc.

Cons: It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software.

After 7 months... disappointed

Jan 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: After trying very, very hard to make this software work for our group, we are giving up.

Pros: Inexpensive. Able to use PayPal or memberplanet for processing payments. Have a pretty good templates to use for creating donation campaigns and emails. Was relatively easy to upload contact information. Easy to access chat support.

Cons: They do not have the ability to create distribution lists (segmented lists) of contacts/members from within the software. It requires exporting all your data, sorting in excel, then uploading again. Tech support is uneven; got different advice from different people, and they are not available on weekends, holidays, etc. Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate. Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles.

Best decision for a small organization

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and easy to use templates

Cons: Template customization - should be easier to customize

Overall: I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations.

Recommendations to other buyers: Would like an embedded option for personal website. I currently use html code for donate buttons, but would love to have embedded code so users can stay in one location.

Fantasy Football- The Money League

Apr 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL Seasons. It is a highly competitive league that generates lots of dollars and regular pay outs. The first two seasons were chaotic featuring many arguments, missed payments and feelings hurt. For a second, I didn't believe that our league would last and then a friend told me about MemberPlanet. I did some research, read some reviews and instantly signed up. The first season could not have gone smoother, actually generating more league revenue due to the increased trust with cash handling. Believe it or not, It's easier, mentally at least to send your money to an account as opposed to a designated cash handler (usually a member of the league that nobody trust) even if you are paying a slight tax. The second season triumphed the first tenfold with the league almost doubling the previous years revenue. Its easy for me to say that while providing world class customer service to my co-members and I, MemberPlanet has secured, simplified, satisfied and stabilized The Money League for seasons to come.

love collecting donations on the go

Apr 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am currently the leader of a service group named Hockey for Health which consists of 10 individuals derived from my club hockey team. Our goal is to fundraise over $30,000 to travel to South America to aid the less fortunate. Throughout a 2 year period through fundraising events, reaching out to different communities, and sending mail/email campaigns. In order to reach our goal, we needed a platform that allows us to raise funds, set-up events, create event registration forms, and send newsletters. Memberplanet has all of the features we need and more. I can simply set up a donation campaign and share it with the world in less than 5 minutes. Also, MemberPlanet allows users to create supporter pages which gives others the ability to create their own donation page to assist us in raising funds. This is great because it allows us to effectively reach more people. Let's not forget that you can even collect donations on the go with the mobile app. MemberPlanet is the way to go if you are looking to maximize donations and outreach.

Love MP

Mar 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used Member Planet for several years and love it. As a back end user it is simple to set up the forms, customer service is easy to work with if you have questions and our parents love the ease on their end. We have gone virtually paperless now from a registration that just 4 years ago used about 20 pieces of paper per family.

Throughout the school year we have a variety of occasions that we are able to use the platform from carnival to RSVPs on events. All of it is simple to build and the parents agree that they prefer the ease of one click to returning paper forms.

Weekly we use the communication feature for our newsletter and our parents are up to date on what's happening at the school. Before Member Planet it was hit and miss; now we know exactly who gets our emails and who is opening them.

I highly recommend the transition for any school. It is a great investment in the short time it takes to get to know the platform and the cost of doing business is nominal compared to the return in parent participation.

It's a very user friendly site.

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.

Cons: Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.

Overall: Very good reports

Capterra loader

A simple, low cost solution to manage your membership

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how it is fully comprehensive membership solution. They have thought of everything.

Cons: The interface appears outdated. It is a little clunky. We ended up using Salesforce to fill our needs.

Overall: Overall, it was a good experience but we decided to go with a solution that was more commonly known and more user friendly.

Vendor Response

by memberplanet on October 08, 2018

Thanks for your review Justin!

We do our best to provide an all-encompassing solution for easy membership management. Our platform is constantly evolving based on our clients¿ needs and we will take your feedback into consideration as we continue to update our interface. memberplanet is an all-in-one platform that allows groups to manage members and engage with supporters to promote growth.

While Salesforce CRM is useful for developing relationships with your company¿s customers, our AMS services instead provide you with membership tools to strengthen and facilitate relationships with both your existing or prospective members. We wish you the best of luck as you pursue your business development goals, and should you need membership services in the future, please do not hesitate to reach out to us!

I like using memberplanet. It allows me to reach people that I normally would not .

Mar 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: convenience that it offers. We use if for collecting dues and planning events. Tickets may also be purchased.

Cons: I like hands using hands on manuals for easy of reading and help when needed. Sometimes I don't think it is as user friendly as it should be.

I'm really amazed at the many features MemberPlanet has to offer

Mar 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I like the ability I have being able to create different templates to my liking. Awesome software that memberplanet has available to users. Representative is very helpful when needed. I can call her up anytime of the day and she is willing to assist me with any troubleshooting I need. Her assistance make the program feel more user friendly.

Supercalifragilisticexpialidocious

Oct 21, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I like how supportive the entire service hotline has been awesome and helpful. The site is fun and creative, but whenever I faced issues, they knew how to help. The live chat system is responsive and they take less than a day to answer back on my inquiries. I have to say the Events, Donations, and Broadcast has made my job easier in organizing and funding my events. I quickly alert my group of any changes through the broadcast system which goes to email and cellphone alerts.

Even though I am new to the site, I found myself enjoying all the functionalities of the website, with each tab and widget. I enjoyed how easily I was able to import my contacts through all my social media sites i.e. Instagram, Facebook, Twitter, etc. I managed to set up a clean schedule of an organized fun run and managed to raise funds for cancer awareness. Overall, I can't wait to reach the potential capabilities of the site and harness its maximum effectiveness.

Everything we need!

Apr 02, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Kudos to your developers for designing a product that is all-in-one. I am involved with a small non-profit with a small but growing membership. We've reached the stage where we need to be a lot more in touch with our membership. Being able to send emails, email blasts, newsletters, have distribution lists etc. all in one place that is SO easy to use - slight learning curve- is fantastic. We can link to our website, connect with Facebook, Twitter, etc. and take membership payments online and have them connect to our account.

Any questions that were not answered in the support database were answered by phone by Patrick who was fantastic. [ Thank you Patrick!]

For those of us who have worked with contact management systems this is very easy and for those who haven't it's a very easy way to get started.

This is a very affordable product for small groups that want to be able to do big things to grow their membership.

My experience with has been excellent. Training has been superb.

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use. The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report.

Just starting trial, but great experience so far!

Sep 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: In process of evaluating solutions right now. Have to say the software offers a multitude of features, each that I've tried works flawlessly so far!

Customer support second to none! Upon signing up, Patrick (from Memberplanet support team) contacted me immediately and offered to answer any questions I had, and to even offer phone support.

The tools for building a site and administering your group look awesome. I've set up a Box account (which is used for its document management capabilities) and the integration works great. We have already uploaded some documents successfully.

Also I've tried out broadcast messages (by email, and also SMS supported) to our board members. This works great. Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well.

So far a great experience!

Highly recommended.

Great communication.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maneuver. Answers to any concerns are handled promptly. Communicates via email or telephone call.

Cons: More links than might be used. Sometimes it can be confusing when there are a lot of options. The more I use the software the easier it is getting.

Overall: Records are kept in an organized manner and easy to retrieve.

The User Interface requires a bit of a learning curve, but it's definitely worth it.

Dec 20, 2016
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management. The aspects of MemberPlanet that I utilize most often in this role are email marketing campaign implementation/tracking, member management/segmentation, and event promotion. I initially found MemberPlanet to be a bit counter-intuitive in the sense that you definitely have to look at their support videos and pages to understand how to do things. It's a very feature rich software, so the layout is not always obvious. That being said, customer support is A+ quality and the training resources they make available to you are second to none. So as I said, there is a learning curve, if you can be patient with it, you'll find yourself with a feature rich membership management solution.

Great non profit software.

Dec 01, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many different facets. I can get everything I need all in one place. Donation and volunteer tracking as well as receiving donations. I can make different campaigns and email them or text them to all of my member and contacts.

Overall: The software is a little difficult for people who are beginners and not tech savvy, but the support that you get from the group is outstanding!! So if you have a difficult issue they are there to help. quick, knowledgeable and friendly. They offer a lot of options for a fair price.

MemberPlanet is awesome!

Mar 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA organizations. I needed an online portal that would allow to create emails, surveys and shoot out payment forms all under one platform. I do not know how I survived without MemberPlanet before, but I am glad that I use it now!

I use MemberPlanet to collect my league dues. The process is quick and simple. All I had to do is log in and create a quick payment form and send out to everyone who had to pay.

I was also able to interact with MemberPlanet on a customer service side as well. I had a quick question about my account, I emailed them and they shot me a reply back quick. I actually did call one time as well and spoke to a very kind lady who helped me with all of my questions I had.

I would def refer MemberPlanet to anyone! 5 star service all around!!!

We have been using the Memberplanet software for over 2 years

Apr 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The ATO Delta Omicron Chapter at Drake were faced with undaunting task of recolonization of the ATO charter after a 26 year of absence at the University. We needed to develop a method of communicating, receiving feedback, and collecting donations for the recruitment of young men at Drake's campus. Memeberplanet offered the tools to reach the ATO Drake Alumni

/ Friends and have them involved in the process of returning the charter. Last week we were notified by the ATO Headquarters the return of the ATO Delta Omicron Charter. The alumni and colony members could not have accomplished this task without Memberplanet and the platforms they provided. We knew which contingencies were being contacted and for the contingencies it made it easy to communicate and contribute to the fund raising campaign. Thank you Jerry Allen ATO Delta Omicron Alumni President

really enjoyed it!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use

Member Planet has helped our school tremendously

Apr 07, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have eliminated much of our paperwork that used to pile up during school registration and have simplified the process of creating the school directory with Member Planet. It's nice to be able to see who clicked and how many have clicked on the email campaigns and determine how effective the messages are. The only thing we cannot control is whether or not parents want to log in and become actual members. I was an active user of the email campaigns and appreciate the effort it takes to create one but one needs to know a bit of html and web design to design an email campaign that works well. I have contacted customer support several times and Nichole was excellent in explaining how my images and text would work most effectively. Kudos for Nichole! Now, if only you had an online directory Member Planet but I understand you are working on it!

It has transformed our organization

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, tracking of members and financial tools have changed how we operate. The financial tool has made our banking much easier.

Cons: If there was anything I would improve would be the mobile features. I would like to do more as an admin from my device.

Easy to use and very effective

Mar 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: If you are looking for a management platform that is easy to use and has all of the features that you need to manage your organization, then MemberPlanet is the platform for you. Not only does Member Planet have the tools you need(event creation, donation campaigns, easy membership functionality, email campaign creation, custom payment forms, and various communication options) but it's one of the only platforms in the member management software industry that doesn't charge per member. My web-based networking/ event organization has achieved total organization and n helps us focus on how to keep moving towards success. All of Member Planet's features are great and time-efficient. If you're looking for a platform that is user friendly, as well as effective, Member Planet is perfect. You can also try it for free!

Allows members to be connected and simplifies communication.

Apr 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me to communicate with the 18 collegiate members I advise in a manner that is easy to use and track. Sending emails is a snap using the template I created for my group. The ability to send text messages to those I advise has proven effective in helping collegiate officers complete tasks related to their position. The best part is being able to choose when my emails and texts are delivered, meaning I can plan in advance when to send important reminders. I am also able to create links to important documents used by the members I advise so they have one place to go for all of the information they need. I recommend MemberPlanet to any organization who needs an effective communication tool for members.

It's easy to access

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that you have multiple options to make payments and how the site is organized. It's pretty easy to read.

Cons: How to upload events to it. I am wanting to add events to my sorority calendar but it's difficult to upload.

functional as a adminstrator

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease use for mass communication. The software has enhanced communication with the organization's membership

Cons: The only issue I have is uploading photos. The software doesn't upload all photos and error messages are given

Wish I found this site earlier

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal

Pros: MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don't be fooled just because it's an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins

non profit fundrasing campaign

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The staff is very supportive, responsive and helpful. We had a specific idea for our campaign, brought it to the Member Planet team and they helped make it a reality!

Cons: I cannot think of anything to indicate as a con at this time.

Overall: We run several fundraising campaigns and events through Member Planet and the pages are easy to set up, as well as being able to review progress. The staff is always responsive to any questions we have.

Amazing All-In-One Service

Mar 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We recently decided to start using the MemberPlanet service for RotarAct Long Beach to try and simplify the many functions of our organization. We were mainly looking for a service that could easy be learned during chapter transitions and allow for consistent records. On top of these requirements, we also wanted a service that could streamline our communications, enable online fundraising/donations, simplify events and take mobile payments via credit card. I can happily say, that MemberPlanet exceeds all of ours needs as an organization and has provided amazing customer service for all of our needs.

In short, we are extremely satisfied with the level of customer service MemberPlanet provides and the quality of the MemberPlanet system. Highly recommended!

Member Plant is a great software membership platform

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The membership categories, ability to collect profile information on each member. Newsletter like emails.

Cons: Small learning curve for some features. We called and had their team walk us through it with no problem.

Overall: Easy to add or delete people. Added membership categories allows us to keep Financial, Un financial and Interested people in one platform. Can track dues through the software as well.

This is a great software for non profit organizations. Loved all the features!

Feb 23, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: task and role assignments; great costumer service; when you add an event it creates a specific website; members can download member planet's app and check the group feed, events and photos from there; great to communicate with members through broadcast and email. Members already have assigned an ID and they can access their membership card from either the app or profile! You can have several administrators and can create surveys too.

Cons: Website sometimes crashes and you have to get in multiple times until it works again; there is no video tutorial for member level; calendar view of events is not available; member database (and member profile) is a bit difficult to navigate and it takes to time to get used to it.

Positive Experience with MemberPlanet

Dec 07, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am a MemberPlanet fan! The Quickpay charge buttons, Payment Forms, Reporting, and Events/Evites/Ticketing are all great. I have yet to try Broadcasts, Surveys, and Discussions, but that shows just how many features are available. It would be great for the Email design wizard to have drag-and-drop blocks like other email programs, but since those are generally email-only programs, all of the other features MemberPlanet provides make it a worthwhile overall package. More importantly, I have received amazing service from the MP team. I always receive fast, personalized responses and even instructional videos when applicable. Rachael specifically has been a huge asset for our group. Thank you MemberPlanet!