# MemberPlanet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MemberPlanet the right Association Management solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131768/MemberPlanet/reviews --- MemberPlanet 4.7 (267) [View alternatives](https://www.capterra.com/p/131768/MemberPlanet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of MemberPlanet Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews Carrie S. C Statewide Professional OrganizationEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Member Planet has streamlined our membership processes and conference registrations, saving us time and freeing us up to focus on other things.“ August 20, 2025 JH John H Executive OfficerSports, 201 - 500 employeesUsed the software for: More than 2 years. “No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. “ August 14, 2024 BH Brandon H PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The subscription is very cost-effective for the services provided, and their customer service has been top-notch.“ April 30, 2026 RG Robbie G Captain - Shoreline Women's Golf ClubRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week.“ February 26, 2024 BH Brandon H PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease of use of the site builder is very refreshing compared to several competitors.“ April 30, 2026 TA Tom A ExecutiveNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Aside from the non existent customer service, knowing that they have received $500 in donations and I can't get anyone to tell me where the money will be deposited to our bank acct, plus prior problems in the past, should cause someone to pause. “ February 14, 2024 JH John H Executive OfficerSports, 201 - 500 employeesUsed the software for: More than 2 years. “The drag-and-drop simplicity and seamless event and member management had us up and running in no time.“ August 14, 2024 RG Robbie G Captain - Shoreline Women's Golf ClubRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I cannot customize the menu to eliminate all of the things I don't use. “ February 26, 2024 ## Showing most helpful reviews Showing 1-25 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carrie S. C. Statewide Professional Organization Education Management Used the software for: Less than 6 months ### "Member Planet Saved My Sanity" August 20, 2025 5.0 Member Planet has streamlined our membership processes and conference registrations, saving us time and freeing us up to focus on other things. Customer service has been amazing! If I have a problem, I hear back almost immediately. Pros Our members found the portal easy to navigate when signing up for our annual conference. It was easy to transfer our membership records from our old system to Member Planet. Cons We wish the website building were a bit more intuitive for transfering our previous content to the new platform. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing MemberPlanet Member Planet was a better value. I also asked many colleagues and got their feedback about using Member Planet. Word of mouth! Review Source BH Brandon H. President Non-Profit Organization Management Used the software for: Less than 6 months ### "MemberPlanet - 5/5 from a Professional Organization" April 30, 2026 5.0 Our experience with MemberPlanet has been very positive. The VP of Sales worked with our organization's board directly from initial discovery call to subscription purchase and implementation. Our initial site was up and running within a few days, and it has been easy to continue to flesh things out and develop from there. The subscription is very cost-effective for the services provided, and their customer service has been top-notch. Pros MemberPlanet is a very cost-effective AMS option for nonprofit professional organizations, especially ours which currently has around 200 active members. The ease of use of the site builder is very refreshing compared to several competitors. Cons Our board did not have any major cons for MemberPlanet. It met all our expectations and needs in comparison to our previous AMS. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing MemberPlanet The affordability and suite of features included in the pro plan was perfect for us. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) The cost for MemberClicks was becoming far too expensive for the services used and the difficulty we experienced with back-end administration. Review Source JB Joy B. VP, Board Member (Volunteer) Non-Profit Organization Management Used the software for: Less than 6 months ### "Too complicated and not intuitive. Bells and whistles attractive IF you can get to them. " September 12, 2019 3.0 Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously. Pros The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members. Cons There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information. I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare. Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal. The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials. Reason for choosing MemberPlanet I was not the decision maker so I am unsure of this. Honestly though, it has been a nightmare and is making our jobs much more difficult. I am hoping that the technology will match up to the expectations. I know the decision makers had great thoughts and ideas in mind, so far this tech has not delivered. Give it time and hopefully it will improve. Review Source Response from memberplanet September 16, 2019 Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help! Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future. HA Hannah A. Treasurer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Support" November 10, 2025 5.0 It has been very positive. We are very thankful for the prompt and individualized customer service provided! Pros MemberPlanet has had great customer service, and helped facilitate a great conference for our organization. Cons The learning curve was a bit steep for us, but this was a first for our group. \[sensitive content hidden\] was super helpful and the platform is relatively intuitive once you get familiar with the options. Switched from [YM Careers](https://www.capterra.com/p/186894/YM-Careers/) YM was super frustrating and had terrible communication. Review Source JH John H. Executive Officer Sports Used the software for: 2+ years ### "Buffalo Creek Gun Club's Stellar Transition to Member Planet" August 14, 2024 4.0 At Buffalo Creek Gun Club, we’ve seen it all—from clunky hosting to sleek new tech, and let us tell you: Member Planet hit it out of the park! Our old Java and HTML site was like a vintage car—classic but hard to handle. Enter Member Planet: the modern, intuitive toolkit that turned our web woes into a breeze. Creating our new site was a cinch. The drag-and-drop simplicity and seamless event and member management had us up and running in no time. Integration with Box was a game-changer—goodbye, FTP nightmares! Training our team was a breeze too; within an hour, they were editing pages like pros. For clubs already using Member Planet, transitioning to their website tools is a no-brainer. And if you’re just starting out, buckle up for a user-friendly, feature-packed ride. Two thumbs up from us! Pros Super easy to use, change, add pages and publish a website. (Relatively) Easy to transition to GoDaddy - I'll eventually write some suggested adds for your documentation which worked for us. Easy to train others on how to maintain the website, make changes and publish. Box integration is ideal. Options to store elsewhere (like on GoDaddy via FTP or DropBox) would be fantastic. Cons Inconsistent documentation from the website editor and the support pages. GoDaddy transition is different and needs to be both simplified and made to be consistent across MP. Photo galleries - MP Tech Support says it's not supported and under development, but by making the gallery public and copy/pasting the gallery link in MP, it works "okay". Resolution needs to be improved as we're uploading high resolution photos, but they display as low resolution. I wish the initial photo at the top of each page could be framed or optionally made smaller and not fill the whole page on a full screen display. Again, just a niggle of mine/ours, but the feature would be really helpful. No LIVE tech support - a 5 minute phone call would have eliminated multiple emails and me trying things to get it to work (transition from GD to MP) 5. No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. On simple website like ours, not so bad, but bigger websites may be difficult. Switched from [GoDaddy Website Security](https://www.capterra.com/p/234109/GoDaddy-Website-Security/)[GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) We needed a new website. Development time, cost and an abundance of MP legacy forms inventory formed the basis of our expanded relationship with MP. Review Source Gregg B. Executive Director Religious Institutions Used the software for: 1-2 years ### "Complete member management with room to grow" March 1, 2019 5.0 Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet. Pros Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications. Cons While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good. Review Source Jorge A M. Project Manager Civic & Social Organization Used the software for: 6-12 months ### "Too Expensive" November 19, 2019 4.0 It was never my favorite tool but for $15 monthly I was willing to use. Now we are moving to other tool costing less or the same for much better value. We like TinyHQ, JoinIt . Pros It has lot of features for what you need to manage an organization except accounting. Good emai and event templates. Cons Difficult to use, cluttered, outdated and very expensive. Cost went from $15 for lower package to $50 out of the blue. no added features or benefits with increase. Review Source Response from memberplanet November 27, 2019 Hi Jorge, first and foremost, we want to thank you and your organization for giving our platform a try! We are always adding new functionality and enhancing features within our platform, and you will find information about major updates on our support site under announcements https://support.memberplanet.com/hc/en-us/sections/115004111368-Announcements and our blog https://blog.memberplanet.com/blog/category/new-features. If you have any questions about our features and functionality, please don't hesitate to contact support@memberplanet.com. We wish you and your organization nothing but success! Justin H. Garden Director Environmental Services Used the software for: Less than 6 months ### "A simple, low cost solution to manage your membership" October 3, 2018 4.0 Overall, it was a good experience but we decided to go with a solution that was more commonly known and more user friendly. Pros I like how it is fully comprehensive membership solution. They have thought of everything. Cons The interface appears outdated. It is a little clunky. We ended up using Salesforce to fill our needs. Review Source Response from memberplanet October 8, 2018 Thanks for your review Justin! We do our best to provide an all-encompassing solution for easy membership management. Our platform is constantly evolving based on our clients¿ needs and we will take your feedback into consideration as we continue to update our interface. memberplanet is an all-in-one platform that allows groups to manage members and engage with supporters to promote growth. While Salesforce CRM is useful for developing relationships with your company¿s customers, our AMS services instead provide you with membership tools to strengthen and facilitate relationships with both your existing or prospective members. We wish you the best of luck as you pursue your business development goals, and should you need membership services in the future, please do not hesitate to reach out to us! VR Verified Reviewer Analyst - Portfolio Management Group Financial Services Used the software for: Less than 6 months ### "Membership at your Fingertips" February 2, 2019 5.0 Made the transition from pen and paper to memberplanet, and it has never been easier for me to run our club. Incredibly impressed with the features, and will surely be recommending to others. Pros Seriously the only tool I'll ever need to help run our investment club. I have access to all members, the ability collect fees, send emails/notifications about our meetings, and process applications all from the same place. Never knew such a software existed, but very happy. Cons Can be a little overly complicated for some users to start, especially if they lack technology skills. Would love a mobile experience that was more immersive. Review Source VR Verified Reviewer Web Designer Marketing and Advertising Used the software for: 6-12 months ### "Once stop place for managing surveys & email campaigns" April 3, 2019 4.0 We use it for managing email campaigns, surveys, donations and reporting. Pros Live reporting, group texting features are really cool. Sending newsletter is really easy with this tool. Cons I don't have any issues with this tool as of now Review Source JL Joan L. Secretary Education Management Used the software for: 2+ years ### "School Registration Packet" July 2, 2019 5.0 Positive, smooth collection of money. Pros It simplified our registration process for purchases and information distribution. Cons I am comfortable with the software but I do not use regularly so I need support from the help desk. Wish there was a better way to remind users on their credit card of the MP charge as often they think it is a fraud and put forth a dispute. Reason for choosing MemberPlanet I did not make the decision to purchase. I am a user. Review Source KM Kim M. Software Programmer Used the software for: 2+ years ### "Zealous Exceptional Terrific Awesome " March 20, 2018 5.0 Pros It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use. Cons I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report Review Source DF David F. Managing Partner Fine Art Used the software for: Less than 6 months ### "Easy Solution " March 24, 2018 3.0 Pros Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run. Cons The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution. Review Source TD Trycennia D. Treasure Used the software for: 2+ years ### "I love MemberPlanet it's a great tool." March 23, 2018 4.0 Pros That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all. Cons Company is unable to send you an auto-renewal email. This goes to the company not really a software issue. Review Source EC Eleasha C. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "It's a very user friendly site. " March 20, 2018 5.0 Very good reports Pros It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable. Cons Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything. Review Source RF Ryan F. Alumni President Used the software for: ### "MP ... Just amazing..highly recommend! " February 27, 2015 5.0 I found MemberPlanet to be very user friendly, efficient, creative and I love sending broadcast from the app. But what is even more important, MemberPlanet has made it easy to set up our alumni tailgate and golf events while providing tools to access information from our brothers so we could have correct cell phone numbers, updated member information, and critical hotel registration information. A person could go to MemberPlanet knowing absolutely nothing about running an alumni organization, databases, membership or event registration and finish with a victory. MemberPlanet is helping us with everything and highly recommend to everyone! Ryan Delta Sigma Phi Cal PA '95 Review Source JH Jennifer H. President Civic & Social Organization Used the software for: Less than 6 months ### "Best decision for a small organization" March 24, 2017 5.0 I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations. Pros Customer service and easy to use templates Cons Template customization - should be easier to customize Review Source RN Reathea N. Financial Secretary Used the software for: 2+ years ### "My experience with has been excellent. Training has been superb." March 15, 2018 5.0 Pros I love the ease of use. The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report. Review Source GL Grace L. 5th VP Used the software for: ### "Member Planet has helped our school tremendously" April 8, 2015 4.0 We have eliminated much of our paperwork that used to pile up during school registration and have simplified the process of creating the school directory with Member Planet. It's nice to be able to see who clicked and how many have clicked on the email campaigns and determine how effective the messages are. The only thing we cannot control is whether or not parents want to log in and become actual members. I was an active user of the email campaigns and appreciate the effort it takes to create one but one needs to know a bit of html and web design to design an email campaign that works well. I have contacted customer support several times and Nichole was excellent in explaining how my images and text would work most effectively. Kudos for Nichole! Now, if only you had an online directory Member Planet but I understand you are working on it! Review Source BB Bridgette B. Office manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great non profit software." December 1, 2016 5.0 The software is a little difficult for people who are beginners and not tech savvy, but the support that you get from the group is outstanding!! So if you have a difficult issue they are there to help. quick, knowledgeable and friendly. They offer a lot of options for a fair price. Pros Many different facets. I can get everything I need all in one place. Donation and volunteer tracking as well as receiving donations. I can make different campaigns and email them or text them to all of my member and contacts. Review Source MP Mark P. RM Used the software for: 2+ years ### "really enjoyed it! " February 15, 2018 5.0 Pros For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use Review Source DW Disha W. Teacher Used the software for: 1-2 years ### "It's easy to access " March 19, 2018 4.0 Pros I like that you have multiple options to make payments and how the site is organized. It's pretty easy to read. Cons How to upload events to it. I am wanting to add events to my sorority calendar but it's difficult to upload. Review Source MF Margaret F. Used the software for: ### "Love it so far!" March 28, 2015 5.0 I was able to quickly create a survey and a newsletter, even though I am new to both activities. I love the fact that the survey results can be exported to a spreadsheet, thus instantly creating my volunteer database. It is easy to go back and edit the survey even though it is already live, which I really appreciate. I figured out how to send a newsletter, but it did not let me send a plain email, which is odd. Also, the recipient list I made for the survey did not seem to be available for the email service. I'm gathering that maybe you can only send emails to members, whereas the surveys and newsletters can go out to anyone. Seems to me you could just as easily spam with a newsletter, if that were your intention. Review Source JN Joanna N. Co-President, San Jose Alumnae Club of Pi Beta Phi Used the software for: ### "Request #'s 20552 and 20558" July 29, 2015 5.0 I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the phone. Nichole was a pleasure to work with, and knew exactly how to fix the issues that I had. She quickly and easily set up a join.me window so I could see how she was making corrections. I am a visual learner, so that was perfect. I just started to use MemberPlanet since we had our Convention in Chicago last month. I feel more confident using MemberPlanet now, and will continue the learning with the links Nichole sent me - the Pi Beta Phi Success Site, and the View Who's Paid Dues site. It's amazing to work with something so specifically tailored to Pi Beta Phi. She's great, and I wanted to let you know! Review Source LI Lisa I. Membership Secretary Civic & Social Organization Used the software for: Less than 6 months ### "Wish I found this site earlier" February 8, 2018 5.0 You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal Pros MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don’t be fooled just because it’s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.