# Page 2 | MemberPlanet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MemberPlanet the right Nonprofit solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131768/MemberPlanet/reviews --- MemberPlanet 4.7 (265) [View alternatives](https://www.capterra.com/p/131768/MemberPlanet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MemberPlanet ## Showing most helpful reviews Showing 26-50 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG Robbie G. Captain - Shoreline Women's Golf Club Recreational Facilities and Services Used the software for: 2+ years ### "Overkill for some applications, underwhelming on some features" February 26, 2024 2.0 It is mixed, but now leaning towards negative. I get it "free" because it is provided through my regional golf association. It does one thing well, which is to integrate with another system related to golf. I cannot customize the menu to eliminate all of the things I don't use. I have had multiple problems with broadcasts/emails, which are important to any group - communications! I frequently find problems on the weekend, but can't get anyone to look at anything until Monday. The website feature is marginal - I can make it work - sort of - but it rarely looks very good. Pros It integrates with another system required for our membership/club. Customer service is responsive, but not always able to fix issues in a timely fashion. Cons Website building is cumbersome and difficult to manage/get what you want. Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week. Unavailable support on weekends, if you find something on Friday, it's not getting fixed very fast Reason for choosing MemberPlanet Didn't choose it, it is offered to me free, but it hasn't been free in terms of the number of hours I have to spend chasing down problems Review Source SI Shamrul I. DMS Operator Telecommunications Used the software for: I used a free trial ### "If you are Manager -You can try this." February 4, 2023 5.0 Overall I have experience with Memberplanet is a software platform designed to help clubs, organizations, and associations manage their membership, events, and communication. It offers features such as payment processing, volunteer management, and email communication, and has received both positive and negative feedback from users. Some users have praised its ease of use and versatility, while others have expressed concerns about the platform's user interface, customer support, and reliability. Pros Memberplanet is a software platform designed for clubs, organizations, and associations to manage their membership, events, and communication. Some users have praised Memberplanet for its ease of use and versatility, as it can be customized to fit the specific needs of different groups. Additionally, its features for payment processing, volunteer management, and email communication have received positive reviews from users who appreciate the convenience and efficiency they bring to their organizations. Cons While Memberplanet has received praise from some users for its features and ease of use, others have expressed concerns about certain aspects of the platform. Some users have reported issues with the user interface and navigation, finding it confusing or difficult to use. Other users have raised concerns about the platform's customer support and responsiveness, reporting long wait times or unhelpful responses from support staff. Additionally, some users have reported issues with the platform's reliability, with the platform experiencing outages or technical difficulties that disrupt their ability to manage their membership and events. Review Source TA Tom A. Executive Non-Profit Organization Management Used the software for: 2+ years ### "Do your due diligance" February 14, 2024 1.0 Very, very poor. Aside from the non existent customer service, knowing that they have received $500 in donations and I can't get anyone to tell me where the money will be deposited to our bank acct, plus prior problems in the past, should cause someone to pause. Pros Not much, emails get stuck in spam, texts don't go through, donations don't get posted...customer service response time is poor to non existent. Cons There customer service is beyond poor. I have emailed no less than 10 times, with very canned responses. I called and left a voicemail, no return phone call - been over a week. I was told on an email that they are so backed up that they are not returning phone calls, can't make this up. I've asked for a supervisor to reach out about 10 days ago, no call. Continue to ask for a call in all communications, no one calls. Review Source KW Kristine W. Board Member Non-Profit Organization Management Used the software for: 2+ years ### "Good value and good product for associations and non-profit organizations" October 26, 2023 5.0 We evaluated several other platforms- this one made the most sense by far, offered them most value and is a solid product! Pros Good first step away from paper and pencil that is easily understood and used by even those not completely comfortable with technology. Team is skilled and helpful. \[sensitive content hidden\] in particular is a superstar on their team. Tools are relatively easy to use and quite intuitive. I would encourage continued solicitation of user feedback and continued focus on user experience to continue to develop and grow capabilities. Cons Very difficult to customize or delete "required" fields. Customer support has strong online library so most things can be solved by a query into that library. Email submissions are also timely- usually within 24 hours. But...sometimes you have to get to someone quicker. Phone calls are sent directly to VM- regardless of which option you choose and response times are sluggish. Review Source LR Lisa R. Web Used the software for: Less than 6 months ### "Member Planet is an excellent and customizable Content Management System." April 20, 2018 5.0 MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus. Pros 1\. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it. 2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them. Cons The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints. Review Source MS Michael S. club volunteer Used the software for: ### "Does not have a 'simple' interface option for members/users" February 4, 2017 1.0 Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership. As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive. Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option. Pros Seems like a great piece of software for anyone administering a group membership. Cons This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'. Review Source Response from memberplanet February 7, 2017 Hi Michael, I¿m sorry you found memberplanet difficult to navigate. Our software has functionality for both admins AND members, so I can see how those lines can cross. We¿re looking to improve, so thanks for voicing your concerns. We want to clarify a few things: There are no ¿hierarchies,¿ but members must create a login account for security purposes. You mentioned that as a member of one group, you must traverse through a portal to all groups. (Level 2.) That¿s not the case, though. He/she will only have access to that ONE group, even if they click on the group portal. We¿re working on making this more intuitive. You mentioned that capabilities at level 1 can¿t be brought into level 3. If you¿re referring to admin capabilities, that¿s correct ¿ members can¿t access admin functionalities. However, you can assign as many admins as you like! If there¿s anything else we can clarify, please email info@memberplanet.com, or call us at 888-298-8845. Sincerely, Patrick George H. Executive Director Sports Used the software for: Less than 6 months ### "User review of Member Planet" March 15, 2017 5.0 I am still in the learning curve regarding the application itself but have to give glowing remarks for the support I have received throughout the setup. Each member of the Member Planet team has been responsive, proactive and sensitive to our timelines. MP and its team are a great value for the money and a far greater value than others I have worked with who charged a great deal more and were difficult to work with. Pros For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with. Cons It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017. Review Source GS Greg S. Loyalty Manager Media Production Used the software for: Less than 6 months ### "Amazing customer service and follow through" June 15, 2016 5.0 I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more! Pros Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support. Don't worry: friendly, knowledgeable people are there to help! Cons As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens. Review Source DA Deb A. Executive Director Civic & Social Organization Used the software for: 6-12 months ### "After 7 months... disappointed" January 11, 2018 3.0 After trying very, very hard to make this software work for our group, we are giving up. Pros Inexpensive. Able to use PayPal or memberplanet for processing payments. Have a pretty good templates to use for creating donation campaigns and emails. Was relatively easy to upload contact information. Easy to access chat support. Cons They do not have the ability to create distribution lists (segmented lists) of contacts/members from within the software. It requires exporting all your data, sorting in excel, then uploading again. Tech support is uneven; got different advice from different people, and they are not available on weekends, holidays, etc. Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate. Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles. Review Source CB Cousar B. Director Used the software for: 2+ years ### "My experience with Memberplanet has been extremely professional and productive. " March 20, 2018 5.0 Pros What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is. Cons What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change. Review Source DF Diane F. Treasurer Accounting Used the software for: 2+ years ### "I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!" March 15, 2018 5.0 The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes. Pros What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective. Review Source OM Owen M. President, BCGC Sports Used the software for: 1-2 years ### "BCGC Review" December 5, 2016 5.0 My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed! Pros Ease of use and support from the company. Cons Not ALL documents, such as question & answer, are available for copy & paste into another document. Review Source BC Barbara C. Director Used the software for: 2+ years ### "Outstanding " March 16, 2018 5.0 Pros User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list. Cons Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes. Review Source RV Rosa V. Gestionnaire Government Administration Used the software for: Less than 6 months ### "Logiciel très prometteur et très performant" February 13, 2023 5.0 J'utilise ce logiciel quotidiennement pour mes tâches personnelles et professionnelles. Je suis très heureuse de l'avoir découvert. Pros Ce logiciel est très facile à manipuler malgré ses nombreuses fonctionnalités. Il est rapide performant et très simple à comprendre. Cons Ce logiciel fait intervenir beaucoup d'utilisateurs et le prix est un peu élevé mais les points positifs sont très nombreux. Review Source EK Edward K. President and Owner Wholesale Used the software for: 6-12 months ### "Nichole is my champion." December 6, 2016 5.0 I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone. Our rep, stepped in and took over. She understood exactly what I was asking for and made me a beautiful invitation to our function in January. I couldn't be more pleased. Pros I like being able to control e-mails and keep in contact with my members. I really like your support. Cons I don't like the fact that once an item is published there can be no corrections of any sort. If you catch a misspelled word or want to change anything, you have to start all over. "Publish" is too final. I wish there were a way to unpublish, make corrections and then republish. Review Source JT Jylla T. Past Intl Pres and Centennial Chaot Used the software for: 2+ years ### "MP is more than software, they are a valued partner!" March 18, 2018 5.0 Pros It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success. Cons Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects. Review Source EL Eve L. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Do not use MemberPlanet" April 3, 2019 2.0 I have been trying to bring an existing group online and have run into one problem after the next. It was almost impossible to predict these issues when assessing our vendor options. Bottom line: I will have to find another program, or build one of my own. Pros Not much. MP does gives you the option of adding custom fields, which works well for our needs; however, you are not able to hide default fields, which causes confusion and poorly filled out records. Cons Poor execution of software features. I keep running into road blocks. Examples of what you can not do: merge records, hide unused fields from the end user, very poor email formatting controls, use a different send and reply to email address. They give you a "delete" record option that does not actually delete the record. Review Source DH Denisha H. Meeting Planner Used the software for: 2+ years ### "Easy to set up. Excellent customer srevice" March 19, 2018 5.0 Pros connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member Cons the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge Review Source TV Taylor V. Member Used the software for: ### "Chapter Communication Made Easy" April 1, 2015 5.0 Our chapter has been using all different types of communication including Facebook, yahoo groups, basic SMS text messaging, etc. Although these methods of communicating have worked in the past, I wanted to implement an easier more efficient way of sending out updates and messages to my chapter. I came across MemberPlanet, and saw they just released a new feature that allows members to send email/text at the same time from the web platform and from the mobile application. This feature alone sold me on MemberPlanet because it was the perfect solution to easily and effectively communicating with my chapter. If I need to send an urgent message to specific members, or my whole chapter, I can. Being a college student, I am always on the go and MemberPlanet's mobile integration has made my life easier by allowing me to send messages on the go. We have a spring event coming up which is successful year after year. I will definitely make sure our chapter uses MemberPlanet for our event set-up, as well as receiving donations. Overall, the new broadcast feature is more than effective and I haven't seen a platform that has anything comparable to the broadcast feature. MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities. Review Source NY Nicole Y. Administrator Used the software for: ### "Best Customer Service... EVER!!!" December 4, 2015 5.0 I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet. The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them. Review Source VJ Valerie J. Marketing Manager Used the software for: ### "Perfect for Management and Marketing of 80+ Clients " April 1, 2015 5.0 On a weekly, sometimes daily basis, we require some form of communications with our retail community here at the shopping center. MemberPlanet has made this process super easy and efficient to be able to do so and make sure that our communications are getting in the appropriate manager hands. It's user friendly platform allows customization so that retailer managers know when the memo is urgent and needs immediate attention or when we are simply sending out our quarterly newsletters and other promotional opportunities. It's also very helpful because retailers can respond to content easily and quickly, and those responses are all returned to management in one format and one place. From a marketing standpoint this is critical especially when managing 80+ retail accounts when retailers have marketing materials to report on a daily basis. From new developments to promotions, community updates to management memos this platform is perfect especially because I'm able to track who's opened the message to ensure and prove managers have receive the message. Easiest and best program I've used in my 10 years managing and marketing in the real estate/retail industry. Review Source MN Michelle N. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great solution! " December 6, 2016 5.0 Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers. Pros Easy to use, all sorts of add-ons in one product, exceptional customer support, great price. Cons some of the features need tutorials (which just means its feature rich - and not necessarily a "con") Review Source LH La'Kitha H. Associate Director of Facilities Used the software for: 2+ years ### "I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration!" March 23, 2018 5.0 Pros It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc. Cons It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software. Review Source AD Adam D. Loan Originator Used the software for: ### "Fantasy Football- The Money League" April 7, 2015 5.0 I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL Seasons. It is a highly competitive league that generates lots of dollars and regular pay outs. The first two seasons were chaotic featuring many arguments, missed payments and feelings hurt. For a second, I didn't believe that our league would last and then a friend told me about MemberPlanet. I did some research, read some reviews and instantly signed up. The first season could not have gone smoother, actually generating more league revenue due to the increased trust with cash handling. Believe it or not, It's easier, mentally at least to send your money to an account as opposed to a designated cash handler (usually a member of the league that nobody trust) even if you are paying a slight tax. The second season triumphed the first tenfold with the league almost doubling the previous years revenue. Its easy for me to say that while providing world class customer service to my co-members and I, MemberPlanet has secured, simplified, satisfied and stabilized The Money League for seasons to come. Review Source NB Nick B. Used the software for: ### "love collecting donations on the go " April 1, 2015 5.0 I am currently the leader of a service group named Hockey for Health which consists of 10 individuals derived from my club hockey team. Our goal is to fundraise over $30,000 to travel to South America to aid the less fortunate. Throughout a 2 year period through fundraising events, reaching out to different communities, and sending mail/email campaigns. In order to reach our goal, we needed a platform that allows us to raise funds, set-up events, create event registration forms, and send newsletters. Memberplanet has all of the features we need and more. I can simply set up a donation campaign and share it with the world in less than 5 minutes. Also, MemberPlanet allows users to create supporter pages which gives others the ability to create their own donation page to assist us in raising funds. This is great because it allows us to effectively reach more people. Let's not forget that you can even collect donations on the go with the mobile app. MemberPlanet is the way to go if you are looking to maximize donations and outreach. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.