--- title: "eG Enterprise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eG Enterprise Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/131785/eG-Enterprise/" page_type: "product" language: "en" --- # eG Enterprise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eG Enterprise ## What is eG Enterprise? eG Enterprise is a world leader in application performance and IT infrastructure monitoring. eG Enterprise delivers actionable answers to help solve the toughest IT problems, such as application slowdowns, downtime, code-level errors, capacity issues, and so on. Using built-in correlative intelligence and machine learning, eG Enterprise automatically diagnoses and isolates the root cause of performance problems, thereby increasing IT operational efficiency and enabling faster troubleshooting. ## What is eG Enterprise used for? [Application Performance Management](https://www.capterra.com/application-performance-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eG Enterprise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eginnovations.com/&name=eG Enterprise) ## eG Enterprise Overview Updated August 2026 AI summary eG Enterprise supports organizations of all sizes with application performance and IT management, offering real-time monitoring, server monitoring, and detailed diagnostics across cloud and on-premises environments. Key features include access controls, alerts, capacity management, dashboards, and issue auditing. Integration with major IT service management tools and flexible deployment options help teams maintain system oversight and respond quickly to operational issues. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eG Enterprise 4.5 (2) VS. [4.6 (268)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting Price $300 Per Month Starting Price $395 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.6 (268) Value For Money 4.5 (2) Value For Money 4.7 (230) Customer Service 5.0 (2) Customer Service 4.7 (262) ## eG Enterprise alternatives [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (255)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (55)](https://www.capterra.com/p/186876/Obkio/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (367)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) ## FAQs about eG Enterprise Overview ### What company size and specific industries is eG Enterprise built for? eG Enterprise is designed for large enterprises, SMBs, government agencies, and managed service providers. It fits organizations of different sizes and is suited to business, public sector, and service provider environments that need application and infrastructure monitoring. Features and Usability ### What are the key features of eG Enterprise? eG Enterprise offers real-time monitoring, performance metrics, and performance analysis for server monitoring and resource management. It also includes alerts and notifications, alerts escalation, root cause analysis, diagnostic tools, full transaction diagnostics, access controls and permissions, customizable reports, dashboards, data visualization, baseline manager, capacity management, and issue auditing. Integrations ### Which third-party tools and platforms does eG Enterprise integrate with? eG Enterprise connects natively to 8 third-party tools for IT service management and alerting, including Jira, JIRA Service Management, ManageEngine ServiceDesk Plus, ServiceNow, OpsGenie, and PagerDuty, plus Slack and HipChat for team communication. Getting Started and Support ### What training and onboarding options does eG Enterprise offer? eG Enterprise provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup and instruction, webinars cover scheduled learning sessions, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does eG Enterprise offer? eG Enterprise offers Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so only the listed support channels can be confirmed from the catalog data. ## Features AI summary Based on 5,511 IT Management reviews Not all IT Management products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Access Controls/Permissions** (**39%**) eG Enterprise supports **Real-Time Monitoring** and **Access Controls/Permissions**, giving IT teams visibility into system performance and control over who can view or manage critical resources. However, it does not include **Patch Management**. Instead, it offers **Real-Time Notifications** (**43%**) and **Alerts/Notifications** (**38%**), which help teams respond faster to issues as they arise and stay informed about system events, helping businesses maintain oversight, reduce downtime, and manage access more effectively. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Customizable Reports Alter the layout and content of reports Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics eG Enterprise 17 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Visualization: Graphical representation of data - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Root Cause Analysis: Identify and analyse the reasons behind accidents - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Free Version Basic $300.00 Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Systems Engineer Information Technology and Services ### "Great monitoring software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2019 We are able to really stay on top of the servers on our network. Whether is an application server, RabbitMQ or DB2. eG can provide lots of insights in to the help of our servers Pros The software can really dive in to give you a good feel of what is going on in your environment. Really helpful for receiving notifications for when there is a problem. Cons There are some times that we have missed a notification here and there but support has been very helpful in figuring out what went wrong. There is so much that can be done with this software that it can become a bit overwhelming during configurations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PW Phil W. Infrastructure Manager Computer & Network Security ### "Good product though needs to add features which allow admins to disable them if required" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 11, 2019 Good overall certainly gives us good insight into our environment - but i would add that some things are missing Pros Its comprehensive and covers a broad range of technologies, certainly in terms of out environment Cons it can become unwieldy and i would say that it requires a greater amount of time to tweak, though this is due to the comprehensive coverage of the different technology stacks i would also say (and this is a personal gripe) i wanted a specific metric included for HYper V. After talking to someone within EG it was mentioned that this particular feature would not be introduced due to the nature of the feature (perhaps it was due to it causing a performance hit to the EG infrastructure) i would have liked this functionality included as it was part of the Hyper V perfmon counters and would have allowed us to manage our environment better. I would also suggest that EG should include ALL functionality and give the Admin the ability to disable (put the onus on the admin but highlight that it may not be fully supported) again a personal gripe Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.