# Mopinion Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mopinion Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/131868/&lt

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# 

 Mopinion Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Mopinion

## What is Mopinion?

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email).

## What is Mopinion used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$259

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Mopinion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://mopinion.com/&name=Mopinion)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mopinion

4.2 (19)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$259

Per User, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (19)

Ease Of Use

4.7 (10,408)

Value For Money

4.4 (16)

Value For Money

4.5 (6,449)

Customer Service

4.3 (16)

Customer Service

4.5 (5,756)

## Mopinion alternatives

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/131868/Mopinion/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Dashboard

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Knowledge Management

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Multi-Channel Data Collection

3.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Collect information from multiple sources

Negative Feedback Management

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Reporting/Analytics

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Sentiment Analysis

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Mopinion 30 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Provides a channel for team members to share media files, communicate, and work together

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Collect information from multiple sources

Manage and support multiple languages

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Predict future data based on historical data sets

Analyze and gain insights into data in real-time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.3 (19)

4.3

Based on 19 reviews

## Pricing

Value for money

4.4 (16)

Free Trial

Standard

$259.00

Per User,Per Month

Value for money

4.4 (16)

4.4

Based on 16 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Basecamp](https://www.capterra.com/p/56808/Basecamp/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (16)

4.3

Based on 16 reviews

## User reviews

Overall rating

4.2

Based on 19 reviews

Filter by rating

5(7)

4(10)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

MM

Mustafa M.

it

Computer Networking

### "its the best software ever created "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 8, 2023

Pros

fast and easy to use didn't charge high charges

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 17, 2023

Thanks for sharing your great experience with Mopinion!

SV

Stefan v.

CRO Specialist

Financial Services

### "Mopinion verdien je gegarandeerd terug"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 24, 2022

Pros

Mopinion is een hele fijne software om mee te werken. Tijdens de onboarding krijg je een training in het gebruik van de software. Na de training kun je altijd vragen blijven stellen aan de Customer Succes Managers. Toch wijst het meeste zich vanzelf. Mopinion is zeer flexibel, je hebt niet voor iedere aanpassing een CSM'er nodig. Dat was een van de belangrijkste redenen om destijds over te stappen van Usabilla (nu Getfeedback) naar Mopinion.

Cons

Het nadeel van Mopinion is dat de partij nog niet heel groot is. Hierdoor zitten in sommige processen nog wat kinderziektes. Zo deden ze een tijdje terug een release van een nieuwe functionaliteit, waar nog een handmatige handeling in zat die fout ging. Hierdoor kwam er een witte overlay te liggen over onze site. Dit probleem is wel snel opgepakt door Mopinion en netjes opgelost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SO

Silviu O.

Growth Marketing & Translation Management

Information Technology and Services

### "You're looking at one of the best user feedback software tools"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2020

We switched from using Hotjar to Mopinion almost two years ago and took me a few days to do the research back then and find a tool that has all the features needed, but I must say it was worth the effort. Mopinion proved to be the right tool for collecting feedback from our users, and even if back then it was not easy to find this tool, it was worth the extra time I invested in looking for other tools besides the big names Hotjar, Uservoice, Zendesk.

Pros

I like most the conditional statements feature which allows us to simplify our forms, and ask users only the essential

Cons

it's hard to think of any cons, but maybe their deployment can be a bit unintuitive the first time you set up a form

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 21, 2020

Thank you so much for this great review! We are happy to see our customers so happy. We appreciate your kind words!

AT

Alice T.

Manager, UX and Product Training

Computer Software

### "Easy to Setup and Effective Results"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2020

We released a full revision of our web application and wanted to give our beta users an easy way to report bugs. Once it was fully released, the feedback was still beneficial in reporting buts, but it also provided us a great way to stay in touch with our users and hear their comments regarding improvements they're like to see.

Pros

The forms are very easy to set up and customize. We're able to get specific feedback from our users and the ability to attach a screenshot is an added bonus

Cons

Setting up the dashboard. I sometimes had to switch to Classic to get some information to display.

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Reasons for choosing Mopinion

The app works with dynamic urls and with forms behind a login. In addition, user can send a snapshot of the page element they're referring to in their comment, which became a must-have. During the free-trial period, it was evident how easy the app is to use and the rich data we could get from it. Also, the pre- and post-sales support has been excellent. Being a small company, we don't always encounter a high level of service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 6, 2020

Thank you so much for your review! We're happy to hear you're so happy using Mopinion's All-in-one User Feedback Software for Digital Channels and that you're still experiencing great benefits after releasing a new web application. Your kind words really give us the feeling that we're on the right track. Nevertheless, we will continue to improve our software and services to give you the best user experience. Keep up the great work!

TM

Tanah M.

customer experience researcher

Government Administration

### "A lot of freedom, but also of bugs"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

August 5, 2020

Pros

Once the implentation is done, it is quite easy to use and we have a lot of freedom: just create and deploy a test ourselves instead of waiting on another company to do this for us.

Cons

There are a lot of bugs. Often, the software does not work or does not load graphs.

Reasons for choosing Mopinion

Usabilla does not comply with our privacy and security guidelines, where Mopinions does.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 6, 2020

Thanks for your review and feedback. It's nice to hear that you're happy with our privacy and security guidelines. Our development team is working hard to make sure you're having a good user experience. Take care and keep up the good work!

RC

Ronald C.

Specialist Customer Insights

Utilities

### "Very good feedback tool for standard situations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 21, 2020

The company is approachable and easy to do business with. Decent support when there are issues.

Pros

Mopinion is a low cost, easy to use standard solution for collecting customer feedback on your website. It's very good at what it does.

Cons

It's not very flexible. There's some things to tweak but overall it's aimed at providing a standard solution. Also the dashboard is limited in how many different graphs you can use when using a lower tier subscription. The dashboard in general could use some more options.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 6, 2020

Thanks for your review and nice words! Our development team is working hard to improve the user interface. Feel free to let us know what kind of options you're missing on the dashboard. Have a great day!

SK

Simon K.

Analytics Specialist

Recreational Facilities and Services

### "Complete solution for online User Feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 21, 2020

Multiple ways to collect user feedback of high quality.

Pros

Mopinion is a reliable tool to gather a consistent source of user feedback, with multiple options for display and question type available.

Cons

The interface can be counter-intuitive and takes some getting used to. The built-in dashboard is somewhat slow.

Reasons for choosing Mopinion

Pricing and features available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 23, 2020

Thanks for your review and kind words! Our development team is working hard to improve the interface. Keep up the great work!

BL

brad l.

Digital Lead

Government Relations

### "Get granular with data"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

July 21, 2020

I haven't used it as often but I dive into the data/results to create a basic dashboard.

Pros

It is clean and easy to use. I like the look and feel of it. I need to better understand and use it more to fully understand its capabilities.

Cons

I don't think the star rating is useful but I understand why it is utilized for ease of use. I would like to get more granular with the data and qualitative feedback. Unfortunately we don't get as many responses on some content (this has nothing to do with the tool).

Reasons for choosing Mopinion

Not sure

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 23, 2020

Thanks for your review! If you need any support on how to work with Mopinion, please don't hesitate to contact us. Keep up the good work!

AU

Anonymous User

Product Manager

Computer Software

### "Mopinion usage"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 21, 2020

Pros

Use to collect and store, user reviews and feedbacks, easy integration, able to integrate with Slack

Cons

Not able to integrate with Zapier which might be awesome

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 23, 2020

Thanks for your review! Depending on your type of Package it's possible to integrate Mopinion with Zapier. Mopinion has created a step by step "How to" for integrating your user feedback with Zapier: https://mopinion.com/integrate-user-feedback-webhooks-zapier/ Please contact our support team for more information. Keep up the great work!

IV

Igor v.

sr. Interaction Designer

Consumer Goods

### "Mopinion is versatile and easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 21, 2020

Customer feedback went from several thousand per year using our previous tool to several thousand a month. Delivering actionable insights into our customers opinions and needs. Sometimes we were able to use Mopinion to add features to our products when our own development team did not have time to implement these. This way we could easily run tests and gather valuable insights in a matter of days.

Pros

Mopinion is easy to set up, just include a little script and you are up and running. The software is very versatile in gathering and sharing customer feedback in our organisation. There are many types of forms, form elements and combinations possible giving you a lot of freedom to create an engaging surveys for your customers. Data is easily gathered and exported, so you can easily use it in your reporting and escalation flows. Free tier makes it easy to test drive the software. Also, the sales team is very helpful to set up a more elaborate trial fit for our use cases. Very friendly and helpful support staff.

Cons

Sometimes the software is not entirely optimal to our workflows. Which makes some actions repetitive. When issues arise, like little bugs, these can be annoying, but are usually resolved in a matter of hours. While Mopinion is much cheaper for our highly visited websites, there are artificial limits on number of users and reports. This was a bit of a hassle to figure our during initial trials. Artificial intelligence aspect of the software is underdeveloped at the moment, but with the export options you can easily use your own analytical pipelines.

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

[Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/)

[Delighted](https://www.capterra.com/p/157973/Delighted/)

[Netigate](https://www.capterra.com/p/227889/Netigate/)

Reasons for choosing Mopinion

Best fit on needs and budget.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 23, 2020

Thanks for your review! It's good to read all your pros and cons. Our development team is working hard to optimise the user experience of our software. Keep up the good work!

[View all Reviews](https://www.capterra.com/p/131868/Mopinion/reviews/)

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