Who Uses This Software?

Companies with 10-50 employees find Gusto to be a delightful, easy-to-use online payroll and health benefits platform.


Average Ratings

1619 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month
    See pricing details
  • Pricing Details
    See Gusto's product plans at http://gsto.co/gstopricing
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Gusto
  • gusto.com
  • Founded 2011
  • United States

About Gusto

With the best payroll for small business, plus workers comp, benefits, 401(k), and HR tools, Gusto makes it easy for you to pay your employees and take care of your team. 9 out of 10 customers say it is easy to set up Gusto. Automatic payroll filings, W-2s, 1099s, unlimited payrolls, and direct deposit come standard. Plus you'll get stellar support and expert advice when you need it, by phone, email, or chat. Join the 60,000+ businesses in all 50 states that choose Gusto.


Gusto Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

Gusto Reviews Recently Reviewed!


Low Cost, same issues as full-service

Dec 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a very low-cost solution for self-service payroll. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is extremely intuitive. Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Cons: The customer services has gone downhill. The firm is trying to be a higher margin HR platform and benefits provider. Additionally, it has begun to focus more on marketing (commercials) than on the system itself. There was a turning point when the firm produced a commercial with a popular actress and the hold times went up exponentially and the "chat available" times decreased. There was a Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems.

Overall: This system wins on cost and that is about it. It is a very low priced alternative to the full-service shops, which are extremely overpriced for what has become a very automated technology focused service. It comes relatively highly recommended simply because of this.

We've Been With Them Since Their Beginning

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Cons: Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"-the direct opposite of Zen. That's a total reversal that doesn't make sense.

Also, deposits into employee accounts show up as Gusto rather than our company.

Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero.

I know, I'm nitpicking in both cases, but I had to think of something...

Overall: I would highly recommend them. Their site is so easy to use compared to other payroll companies (especially ADP). The people are nice and the price is great for all the things you get. They're more than just a payroll company.

Capterra loader

I LOVE Gusto! Gusto is pleasant to use and takes care of soo many things I don't want to worry about

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's SIMPLE!!! One of few products/software I unequivocally love! Most every business owner hates doing tedious accounting, payroll and HR work that takes away valuable time from their being able to work on what's most important, their business. Gusto takes care of Federal tax payments, calculations, payroll setup, and a number of other things that are a black hole to me and makes it all feel manageable. If I want to add a new employee, I just click to set up a new employee and Gusto walks you and the employee step by step through everything that needs to be done. And for far cheaper than paying an accounting firm!

I also love their playfulness and marketing. They make using their service truly a pleasure to use at every touchpoint.

Cons: I can't say this about many software that I use, but I have loved absolutely everything about Gusto. I can't say enough about it. Maybe my only complaint is that they don't take care of legal and other stuff I really dislike doing.

Overall: 1- Saves the headache of having no idea where to start with many accounting and HR functions of your business: No business owner actually enjoys worrying about all of those things. Gusto takes many of the functions that are most confusing/frustrating as a business owner and does them for you so you feel confidence that you aren't missing anything and it's done right.

2- Saves time: It automates many of the functions that shouldn't ever be done manually. And because of that I don't have to do as much or I don't have to pay as much for routine services that don't add value to my business.

3- Saves money: As a startup, you feel like you need to figure out a lot of things a normal business would normally just pay for because you can't afford it. Gusto is affordable enough that it's doable for a young company all while doing enough work that it's easy to justify the cost, which many services fail to do.

Want to hug Gusto

Jul 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Cons: Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Recommendations to other buyers: When recommending a payroll service, I look at cost-per-employee, size of company, availability of someone relatively knowledgable to manage payroll in the company (or me if that's what the client wants). I think Gusto is great for small companies with just a few employees and a few contractors. I would highly recommend it for household services (babysitters, cleaners, etc) and for consultants. It's not a highly hand-on service (self-serve) so if you need lots of assistance or don't want to bother yourself with payroll maintenance, it might not be for you.

Super Payroll Solution for Small Businesses

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
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Comments: This is my go-to solution for any client whose payroll we are involved with. We use it ourselves and highly recommend to small businesses. If you go through your accountant there is a discount on the subscription price. The subscription can be paid by the client or the accountant.

Pros: This is a cloud based solution with a subscription price that is less than the big payroll companies. I like that you can have employees "onboard" themselves by filling in their personal information and bank information for direct deposit. This increases accuracy and preserves the employee security. I also like that the business HAS to have the payroll tax payments withdrawn with the payroll submission thus enforcing compliance. Gusto does all the Payroll Tax Return fillings, you can log in and get them. There is no need to print or deliver paychecks, which saves money and time - employees can get their stubs and W-2 by download. It integrates with your accounting software for automated recording, another time saver that increases accuracy. Support is excellent, and they deal with any notices resulting from transactions on their watch. If payroll is the same each time you can set to autopay!

Cons: Some of my clients would like Gusto to submit garnishments or retirement payments, but that is not something they do.

Awesome payroll support for small businesses.

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Gusto is a perfect and easy to use payroll portal both for employer & employees. It has a self on boarding system, for employers to send new hires their offer letter and paper work through its portal. Employees can easily update their address, direct deposit info, withholding all in one place. Previous month's pay stubs can also be accessed easily. Employees can easily load W2 directly into turbo tax through its website. One can also keep track on the taxes paid. Gusto also offers detailed description and helpful tips of required information to be inputted. Its editing process is also very simple & straightforward when any changes need to be made to employee info or business features.

Cons: Gusto seems overwhelmed and unprepared for the renewal period. Also there is no invoice function, so contractors cannot submit an invoice and have their managers approve it. A separate system for contractors for invoicing needs to be maintained. Also Direct Deposit should be little faster. Customer service is also not that good.

Gusto changed my world!!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Gusto for not only our payroll but they also manage all of our benefits. Gusto managing our benefits has been such a life saver! I don't have to think about being in compliance anymore I know that they are keeping everything up to date. I get reminders when it's time to run payroll, when new employees need to sign up for benefits and when we need to renew our benefits.

Cons: Gusto has wonderful customer support the only downside for me is that when you call in you are always talking to a new person, sometimes that can make it a little challenging to efficiently get the answer or help I'm looking for, but they will help until the job is done!

Overall: Gusto saves me so much time and worry. I know that our benefits are managed correctly and that we are always in compliance. I also know that everything on the payroll side is taken care of and if there is an issue or mistake the super amazing customer support team is ready to help!

Head of Business Improvmenent and HR

Jun 30, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Support. They see every issue through as if you're the most important or the only client. They're thorough and they tolerate you if you're on a learning curve (we're an Australian business setting up our US operations and health etc benefits is a new and unnatural thing for a business to grapple with). The software is flawless and usability is perfect. We run our payroll in a few clicks, and that's because we don't choose autopilot. Used to run benefits thru Zenefits who made a lot of errors, and zenpayroll stepped in without hesitation or complaint and ran every correction. It's complete, not half cooked. It's how software and support should be done.

Cons: We are a global business, and things are done differently in other countries for payroll. For instance, we don't need to go thru the pain and inefficiently of supporting benefits in other countries. Plus there is different legislation and tax setups etc. I wish zenpayroll was configured to support payroll in other countries so companies like ours growing elsewhere could benefit from One-payroll without considering the bigger and clunkier vendors. If you're growing, most likely you're growing globally or planning to. Otherwise it's perfect.

Recommendations to other buyers: You pay for what you get. Free options, even ones with reputations for fast(est) growth, give you poor service and make a lot of errors costing you time and money, and a lot of embarrassment with employees. Zenpayroll on the other hand (although still affordable, not free) will hold your hand thru setup, support you thru every tax question and submission, streamline everything electronically and answer your calls and emails swiftly. Look for genuine, don't be fooled by promises of the marketplace.

Capterra loader

Finally! A quick and easy resource for paychecks.

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is so hard to find a simple platform with a clean interface when it comes Payroll but Gusto has achieved that. I have used several different programs and Gusto is by far my favorite because of the ease of use. I also love the email they send on payday that says "Hooray! You got paid today."

Gusto seems to know what the typical employee wants when they log into their payroll application - as soon as you sign in there is a big blue button that says "See your last paystub", super helpful and saves time! You can also easily access your PTO time, year to date statistics on your wages, taxes, net salary, hours worked, and other helpful statistics.

On just a small fun note, their graphics on their website are adorable.

Cons: Honestly I do not have anything that I dislike about this software. It is incredibly simple and reliable.

Excellent payroll service for small businesses

Apr 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is so easy to set up and use! On the regulatory and government side, it takes care of all filings and payments for federal and state taxes and unemployment, and it sends email reminders when I need to do something. The user interface, online help, and email help are all friendly, lighthearted, and unintimidating, but accurate and efficient, too. I have used this software for over three years, and I've never had any problem that wasn't solved quickly.

Cons: The reports are a little hard to navigate and they don't offer enough options; however, they can be exported as CSV files, so they can be customized further in a spreadsheet application like Excel. I'm having some difficulty with an employee advance that is still trying to be deducted, even though it was paid back last year, but I'm sure support can help me as soon as I get around to asking. Otherwise, great software.

Overall: I have used three other payroll services, and Gusto is much better than any of them for my business. I spend a few minutes each pay period and my employees get paid. I spend a little more time to add an employee, change a rate of pay, or remove an employee who quits, but all of those processes take a minimal amount of effort to provide me with a lot of peace of mind.

Capterra loader

Gusto makes payroll stupid easy

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Taking care of payroll each month takes literally just seconds. My company is small, so maybe a larger company with a lot more employees might take a little longer. But probably no more than a couple of minutes. Plus, I love how Gusto gives an entire breakdown of what is being paid and to who so you can see exactly how much the employee gets and how much does to his/her taxes, and also how much in payroll taxes the company is paying.

Cons: The monthly price is the same regardless of whether or not you use a lot of the extra benefits and offerings. For example, Gusto offers a way to offer employees 401k benefits or health benefits. It would be nice if there were a slightly less expensive option for micro-businesses that don't necessarily make use of all those benefits.

Overall: Gusto makes payroll incredibly easy, makes integrating with Quickbooks simple, and makes the entire payroll process very transparent. I can add bonuses or commissions to any employee for any payroll period and I get an easy breakdown of where all the money that is drawn out of my business account is going. Any time I've needed help or support Gusto has been fantastic either on the phone, via email or with Live Chat. I don't know how other payroll companies do things but I know that I love Gusto.

I think this is one of the best software programs if you have to do payroll and filing

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: First of all I believe Gusto is more user friendly than any type of Quickbooks related software program. This program will literally keep your payroll organized and on point It actually gives me the exact amount of payroll that I owe every other week which helps me stay on track and eases up some of my frustrations crunching numbers and physically doing it myself. It literally does everything for you once you have the specific information entered, especially filing and organizing your payroll

Cons: It is priced a little bit more than similar programs but that is ok because I know for a fact with everything you ever buy that you will always get what you pay for. You want to be cheap, you get cheap software that you have to replace or winds up being junk, you want to spend a little extra your not paying out the butt later on new software.

Overall: Awesome software for keeping your payroll on point and it also allows employees, contractors etc etc to look at all their past payroll history any time they want. You can handle all kinds of situations with this software including notifications with money deposits, or if you need to turn in a time off notice you could do it through this software,

Finally a payroll system that anyone can use and understand!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I absolutely love their support team. I have encountered many questions and potential problems on my end over the years, and their support has been super quick to reply to any of my concerns. They will go out of their way to help you navigate your payroll issues. Gusto is very easy to use and it gives me a safe and secure way to promptly fill out required forms and meet tax deadlines. I feel like my payroll process is essentially on auto-pilot now, so I'm saving time and money. The checklist approach to setting up accounts makes things very easy right from the start and the dashboard lets you know what actions are needed.

Cons: I wish I would have discovered Gusto sooner.

Overall: Payroll is no longer such a confusing and tedious process. I feel like I am back in control of my company finances with Gusto.

Great product for payroll

Dec 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gusto provides a cloud-based payroll, benefits, and human resource management solution for businesses ,Gusto helps in handling payments to employees and contractors and saves time, it can manage electronically as of paper work to the client needs, Gusto benefits administration and compliance management platform. Designed to serve mainly small businesses across world , gusto mainly works for payroll system and human resource for your business i strongly recommend this software it's number one product for your businesses

Cons: Gusto lacks one con, everything is good but it doesn't provide mobile app to easily access thorough it for Android or ios, website is good and easliy maintained, try to improve this, over all no issues...

Overall: Gusto Zen payroll does everything for my business, this software is face is getting access to high-quality, yet affordable, software, particularly in HR for our business, it as given a huge demand for my business, it can be used in health sector also, thanks for such a wonderful product, gusto gives a lot more packages for your needs, it's an ideal management online payroll gives our business to gain profits...

Gusto is a miracle tool for payroll!!!!

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am obsessed with this product and the support staff that comes with it! I have tried Intuit and ADP before finding Gusto. Gusto was a total game changer for me. The software is easy to use and really makes payroll a breeze for those of us who have businesses to run! You can upload a CSV file with that week's hours and any other payments and BOOM- payroll is done. I also like that they give me the exact amount I owe each week for that payroll- no monthly or quarterly surprises to budget for. And I have opted to roll in my workers comp payments as well. SO EASY. They also offer AMAZING onboarding options that mean every time I hire, I only enter a new employee's email address and they do the rest. I then verify that things look ok against their ID, e-sign the i9 and it's back to business for me. Everything looks modern, fresh and fun- and that makes my company look polished and put together! I literally do not know how we managed while using the other companies. We love Gusto!!!!

Cons: It might be a tiny bit more expensive than some of the other guys, but those dollars are completely worth the time saving and error avoiding features included in Gusto. And their customer service far exceeds the other companies as well.

Overall: This software has made payroll and hiring such a breeze! I used to dread new hire processing- but with Gusto the new hire do all of the work! And the interface makes it totally easy for them. =)

Makes payroll easy for a newbie

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: As a small business owner, I just hired my first couple employees last year. I was completely new to the whole thing, and was a bit intimidated by all the requirements of doing payroll. After looking into a few payroll software options, I went with Gusto and am glad I did. It walked me through everything, in a very user-friendly way. It has helpful articles about the various requirements of payroll taxes, steps for hiring employees, forms to fill out, etc. The setup took a bit of time, but was a pretty reasonable process.

Now that it's all set up, I don't have to spend hardly any time at all on payroll. I spend maybe 10-15 minutes every two weeks on payroll, and then don't have to think about it. Gusto handles all the payroll taxes (filing, paying, etc), and employee direct deposits. It honestly couldn't be easier.

Cons: I had a little bit of a problem getting my state taxes account set up. For some reason, it was giving me error messages about account numbers and things. Customer service was able to help me through it, and figure out what the issue was on their end. That was the only part of the process that wasn't totally painless.

The only thing I wish this software had is a timecard functionality.

Review of Gusto.

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am extremely excited about their support team. They are always available and out to make sure that you always have an amazing experience with the tool. The support team is also knowledgeable and respond to issues very fast.

Gusto has an intuitive and user friendly interface. At first as a new user you might have some difficult moment but ones you are familiar with it things turn to be more exciting. The tool has a clean and easy to use interface. It really understand you and everything in it works perfectly well.

The tool is high functional. With it one able to check a breakdown of every paycheck made.The tool also makes it one to easily access the file documents for taxation purpose.

Cons: The reporting feature of the tool are basic.I wish this was improved.

Overall: It is a payroll Management tool that is affordable and reliable.Highly recommend it for both large and small organizations.

Cheapest, fastest, best service

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Their pricing is not only competitive, but scales linearly with the size of your organization - beating many other services handily price-wise for smaller companies, especially if you run bi-weekly or weekly payrolls. The ability to pay Gusto by month rather than by the payroll gives me flexibility in paying our employees more frequently without added cost. To top it all off, their customer service reflects their aim of taking on their relatively enormous competitors - they have an incredible support team.

Cons: They don't show net pay until after you hit submit. It makes grossing up bonuses a pain, but that's ultimately not a big deal. Plus, for how few times I've had to do it, it remains a possibility that they've got this functionality now and I'm just not aware of it. The area for viewing prior payrolls also bothers me, as I'd prefer something less flashy and more strictly functional (don't gate viewing prior payrolls by making me click to scroll the list down, Gusto, it's aesthetically pleasing but functionally it's an unnecessary hassle).

Recommendations to other buyers: Take price into account. Some companies won't share their price upfront, typically because they can't compete on price. Contrast that with Gusto, where you pay monthly, they're upfront about their costs, and you're almost always paying less than other payroll services which charge by individual payroll. There's a reason other payroll services gate their pricing behind a lead funnel. They want you to trust that becuase they're larger, they'll be better, and disrupt your straightforward research in the name of personalizing your "quote" (hint: it's all for show). Bigger being better isn't always the case, and you shouldn't trust that it's the case without doing your research and evaluating your needs against the services offered. For a small business, Gusto pretty much beats the competition handily. I've recommended it to friends using other services to save money and simplify admin for their small businesses, and they've all enjoyed it so far.

Capterra loader

Gusto makes tracking my pay a breeze!

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: There's so much I like about Gusto. Being able to track my paychecks digitally has helped me budget properly for the first time in my life. It was easy to set up direct deposit, and even get my paycheck split into different accounts. We also just recently switched to Gusto's time tracker for clocking in and out. Taxes are ramping up, and Gusto allows me to view my W2's online and even integrates directly with TurboTax to import my info quickly and easily. I filed my taxes in 15 minutes thanks to Gusto.

Cons: It would be nice if Gusto had a dedicated app for mobile phones to use the time tracker for clocking in and out, as right now you can only use the website.

Overall: I wish my previous employers had used Gusto so I could have been introduced to it sooner. I will definitely be a little upset if I ever change jobs and my new employer doesn't use Gusto. It's just so handy and does EXACTLY what I need it to do.

An HR-solution revelation for employees

Sep 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: As an employee, it's been such a revelation using Gusto. It's so easy to get so many HR-related things done (check pay stubs, change tax exemption status, see benefits, etc.) in a friendly, well-designed solution that it's mind-boggling that some of the older, entrenched HR solutions have been getting away with such a painful UX for so long.

It's one of those companies where they really seem to lean into their brand promise in every little interaction... even when I emailed them to ask a question about COBRA coverage, they responded sooner than expected with a friendly, personalized, helpful response. It felt like I was talking to someone who represented the company and genuinely cared about my experience with them. (Unlike, say, an outsourced call center person.)

Cons: I don't know what Gusto costs relative to the competition, so I don't know what the ROI will be for you, but frankly I haven't run into any frustrations with Gusto, yet. It's been nothing but pleasant surprises.

Overall: I wish the HR solutions at my previous companies had been as helpful as Gusto has been. So many other providers create such needless headaches when looking for the most basic employment (pay, benefits, insurance, 401k, etc.) information. Gusto's been a revelation.

There's a reason why they call it ZenPayroll!

May 01, 2015
5/5
Overall

Comments: After trying out the Big Guys is payroll I was lucky enough to stumble upon Zen. Sign up was easy and implementing it into our business was a breeze. Everything can be done online so it saved a number of hours getting important data into the system. They also have an amazing contractor portal where independent professionals, temp staff and other workers can see their whole payroll history. My favorite part about ZenPayroll (other than the incredibly great support) is that they handle all of the filing for you. Working with the EDD can be a paperwork nightmare and ZenPayroll takes all the pain out of it. I love getting our quarterly filing notices that say "No action is required from you at this time." It's like having a dedicated person to handle all of that boring, yet necessary and legal paperwork of hiring, taxes and payments, who always knows what to do and when. I truly believe no one does payroll for small business better than ZenPayroll.

Pros: Quick. Easy. Efficient. Completely cloud based. All the filing and heavy lifting done for you. Great user interface and paying employees and contractors is super easy. I also really like the price. You get everything for one flat rate, and you only pay for the employees that you have and the contractors you pay for that month.

Cons: I can't say that I have "cons" with ZenPayroll, but a neat feature would be to add custom check printing. Currently if you have quickbooks they have it setup, but it would be neat if you could order checks from ZenPayroll to run through your company printer that were formatted just the way you needed them. We have our own template that works now, but if they had their own checks that would be better. I would also add multiple pay rates for employees (like regular rate vs training rate) but I believe this might be somewhere on their roadmap.

Capterra loader

Gusto staff can't keep up with demand

Mar 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's nice to have a benefits dashboard and payroll system in one. Gusto makes the new hire paperwork process so simple and reminds me of birthdays and anniversaries.

Cons: Our benefit renewal was an absolute nightmare. There were tons of mistakes made by the Gusto team. It's obvious that information needed by carriers is being manually typed by someone at Gusto. Employees names were spelled incorrectly on insurance cards, addresses were wrong, the contribution table (company vs employee contributions) were completely off. We had to restart open enrollment twice for a company of 35 people. As the head of HR, I was embarrassed.

Overall: I think Gusto has great ideas and will eventually get there. There needs to be a better system in place for pushing data to insurance carriers. Gusto needs better communication around what is happening and what the timeline will be for fixes. That takes more staff and a better trained staff.

Capterra loader

Perfect for start ups

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this payroll software is easy to use, and decently priced for the average startup. It has HR management, payroll and benefits all dolled into one. The interface is well designed and it's enjoyabke for an administrator and for employees to use. One of my favorite, small things about gusto is that each payday you get an email that says "woohoo you got paid" and a paystub is in your inbox waiting for you. As a business owner, you can automate payroll which is a necessity because you have a lot on your plate already running an entire business. Gusto has your typical year end forms and connects/integrates with other HR platforms that focus on non-payroll activities so it's a win win.

Cons: Gustos benefits are only available in certain states, so if you're lucky you can use this feature, and they are rolling out more but it takes time.

Overall: Overall it's a valuable option for businesses just starting out that want the features a corporation would have, but at a great price and with fee limitations.

Gusto, and my pay.

Feb 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I truly like Gusto for a number of reasons.

One would be the easily accessible W-2 from my work, that they uploaded on Gusto and gave me immediate access to it. It made it easy to send it off to my accountant to file my taxes.

Second would be the breakdown of my paycheck. I can see it every week in the app, and see what I made, what is getting taken out, even how much PTO I occluded that check.

Third would be the PTO request. It is super simple, I pick my dates, put on the notes why I am requesting these days off. It then sends it to my Manager, and she can approve it remotely.

These are just a few of the top features I love.

Cons: Nothing. It is simple, easy and that's all I need.

Overall: It definitely solves PTO problems. People in the company not knowing how much they have, because they don't keep track themselves. No worries Gusto does it for you. I think just having an app where you can see what is going on with your pay, break down, and vacation time is amazing. It can even show you what you would make in overtime, double-overtime ect..

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Say goodbye to Toby from the Office and say hi to Gusto

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto is the easiest, and most user-friendly app to manage people, payroll and benefits. At work, I train people on how to use this product and it takes me under 30 minutes to do so. It's incredibly user-friendly, and if you ever have issues that would typically require an HR person (i.e tricky HR cases), you could reach out to Gusto and they could help you navigate through it as the business owner.

Cons: hard to say. every company I review is either because I hate them or I love them. In this case, I love Gusto.

Overall: I get paid through it and it was easy to get myself set up and I help people set up their payroll on it. It's incredibly easy-to-use. Not much I can say after that. Oh and their support is great.

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Exceptional Customer Support!

Dec 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Gusto does all of the HR work for me and that my team can log in anytime to download a past pay. It's easy to make payroll and team member updates and add bonuses or commission on the fly. Any time I've had a problem I've been able to get in touch with a friendly helpful person on the phone immediately and that is SO important with a payroll company!

Cons: I sometimes have trouble trying to get tax notices handled properly. I would like a way to enter employee pay by salary and not indicate hourly rate on the paycheck. And I think it would be helpful to enter an end date of a terminated employee but not have to send a physical check for the final pay.

Easy and Flexible Payroll and HR Management

Aug 29, 2016
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very user friendly. It allows you to manage various types of employees in various locations with easy. I could easily manage salaried and hourly employees and it allows hourly employees to enter their own hours. It also allowed employees to set-up their profiles, which saved time on my part in the back-end. Instead of copying a lot of personal information and making constant W-4 updates, the software allows employees to set themselves up with information they know well and make changes that streamline during the payroll process.

Cons: Sometimes it felt like certain tasks were taking more clicks than necessary to complete. For instance, if I need to change the pay rate for several employees I would go into each one individually, but then once I saved and was ready to update the next profile I would have to go back to the employee screen and then expand the scroll-able list again. It would be nice to easily go back to where I was when making large updates.

Recommendations to other buyers: This is great if you're smaller or newer to the payroll/HR process. The Gusto help team is amazing and are very quick to answer questions, and answer them accurately. The cost savings is wonderful too. You basically pay based on the number of employees you have per month. If you have seasonal operations, this could save you greatly during your off-season months. And when employees are not working they can be temporarily turned off without losing any information with they work for you again the following year.

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Easier than having an accounting department write checks!

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This service makes it VERY easy for all our employees to see not only when they were paid but a breakdown of their check. The stats offered are really helpful for employees that want to know where every cent goes that's not being directly put in their bank account.

Their payday emails are fun. They are colorful, full of charts, and even include a bit of trivia. These fun emails help employees take an extra minute to review their current info so there is complete transparancy between employer and emplyee.

Cons: The only issue I had was already addressed. They would show your paycheck amount in the email. If someone was standing nearby or saw an open email, they might see something you'd rather keep private. They've recently introduced a link at the bottom of the email that will allow one to hide the paycheck amount in future emails.

Overall: Although it's just a way to pay people, it matters a lot to the recipients. It's a neat and clean way to show your employees that you care by making payday (the reason we all show up) a bit easier to understand.

Capterra loader

Gusto is excellent software for the management of labor payrolls

Dec 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software offers the possibility of managing a large number of business factors of the branch of human resources such as hiring, time management, and training among others. The best thing is that it allows you to program payroll payments and the release of benefits, saving time and in a very simple way. You can also calculate and pay the payroll taxes established by law.

Cons: The only bad thing about this software is that there is no user support on weekends, so in the event of a breakdown on a Friday at the end of the day, the necessary adjustments can not be made on the following days and when requesting help with any inconvenience there is no prompt response, usually it takes 2 or 3 days to respond and that causes discomfort in the company since payroll payments can be delayed a lot because they cannot solve the flaws with the program.

Overall: This software has allowed me to successfully manage the payroll of my small company, besides not only limited to human resources but also it has made it much easier to keep up the payment of the taxes that the law demands, so I avoid delays and penalties for not making these payments at times. I love this application and I recommend it, you should only improve the support and assistance to the user.

Gusto: An Integrated HR and Payroll Option Worth Considering

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Gusto integrates all of the time and attendance, HR, Benefits, and Payroll tasks to create a central HR platform. It does a decent job streamlining across each of these HR-related tasks and is a good solution for smaller organizations. Gusto also integrates well with certain third party platforms to help with accounting and other functions.

Cons: Gusto is a great tool for smaller organizations, but doesn't have fulfill the same level of needs as a more robust HR tool. Like many of these tools the initial setup is cumbersome, but once that is in order things work well.

Overall: Overall Gusto has proven to be a valuable tool for HR needs and is powerful enough for most organizations.

Capterra loader

This is a great software, very good and ideal for everything related to payroll in companies

Dec 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think that this is good software has served me a lot, I think I like it a lot, it saves a lot of time when it comes to managing the entire payroll part of any company.

It is quite useful Gusto because it allows to have programmed the nomida payments and everything that should be canceled to the workers, also I can generate reports to know what there is and what I owe, something really efficient

I like it because it is simple and it is not difficult to understand, I can keep an order and know how the organization is

Cons: Really, there are many things that I like about this software, considering some negative point I think it would be the part in which the work purposes are not updates or reports so it is necessary to wait until the next Monday to make verifications and in some opportunities can occur certain delays and inconveniences that bother employees, but everything depends on how you manage the organization in some cases is something common that does not cause problems

Overall: Personally I had a good experience I think it has facilitated certain tasks so I should not complain, I really like it and I think there are many benefits, I really feel very comfortable with this software

Capterra loader

Great payroll tool for a small business!

Jan 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Gusto for our payroll needs as we are a small business unit. It has been super easy to onboard new employees and get them set up. Our feedback from staff is that they love this tool. They can easily access their paystubs, make changes and view their benefits, time off etc. This is a great low-cost option for self-service payroll. The interface is very fun, friendly and intuitive. Gusto has a great UI and they always include fun facts and images on their home dashboard page. I would definitely recommend this product!

Cons: Unfortunately, we did have an issue with customer service and our new benefits set up. We were told it would be set up and ready to go only to find out that we were misinformed and it would take an additional month to get the benefits set up. It could have been a one time erroneous issue but it did set us back a month and cause some employees to be upset. I think they could improve on their customer service wait time (Monday morning wait times are the worst).

Overall: Gusto is a great alternative for small businesses where cost is an issue. This is a low priced tool which allows you to avoid spending high costs on other premium payroll and benefits systems.

Very easy-to-use, simple software that does everything I really need it to.

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Like I said, I'm not sure what changed, but when we first started with Gusto (mid-2017), the response rate on emails were fantastic. Now, the only time I can get a response via email is if I submit a question and end up calling multiple days later. By the time my email is responded to, I typically have the answer from some other source or from a phone call. Good software with the potential to be great.

Pros: --Very easy to use overall --The dashboard is nice, especially with the notifications --Love the intertwined tax forms --Ability to customize reports --Number of different reports you can run --For the most part, support is very knowledgeable

Cons: The only con I really have is that Gusto used to be so good about responding to email and questions submitted online in a timely manner. Now, I feel like to get anyone to respond, I have to call which isn't a bad thing, but most of the time the person on the other end can't help me directly. They typically have to pass me off or get back to me via email which is what I would like to happen from the get-go.

Gusto takes the hassle out of payroll.

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I set up the software the first time, it takes care of the bulk of the work. Each week I need only click the person's name, click the button to add the gross payment amount, enter the payment amount, and confirm it. All the filings and grunt work is taken care of by Gusto every year on time.

To add new contractors to payroll, I just enter their name, email, and state, and then have the contractor fill out their info including bank account data for direct deposit.

They launched a new feature to make it so people get paid faster now, too!

Cons: It only works with people in the USA, so if you want to pay people overseas, you're out of luck. :/

Overall: Throughout the years, our company has used Gusto and never had any reason to look elsewhere. The only problem we ever had is that we can't pay international contractors. (Presumably all they'd need to do to allow international contractors is to collect a W8-BEN and integrate some kind of global payouts feature. There's money on the table for them if they implement that as a paid addon.)

Payroll services for small business

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like Gusto because it links to another service I use for time cards, it's trustworthy and my team can upload their own direct deposit info, pull their w-2 and change their w-4 as needed helping me to avoid the need to be full HR while trying to run a business. It sends you several reminders to run payroll before the deadline so you can meet your team's timing expectations. They file documents for you with the State and Fed government as well.

Cons: The software requires a pull of the payroll funds from your business account for 5 days in advance for contractors and for full-time employees as well - at least until you build up some "credit-worthiness" then it goes down to 2 days in advance. Also I wish there was a way to set up a calendar notice of when to have payroll approved to download it to your calendar without manually entering it.

Overall: The biggest benefit it gives me as a small business is the ability to not spend time on worrying about payroll, taxes, documentation, etc.

Capterra loader

Gusto: The Best Payroll For Small Business

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto sets out everything in a clear concise manner. It has an easy to use interface which means less time concentrating on payroll and more time concentrating on projects and the needs of our clients.

Cons: We haven't found anything that we disliked about Gusto or about the customer support. I can't say this about any other product we use in our business.

Overall: We have been using Gusto since it was ZenPayroll and I wouldn't think of using any other product. Gusto makes payroll simple, integrates with Quickbooks and gives our company a clear transparent payroll process. Employees and clients can look at past payroll history effortlessly and transparently. An asset to any business.

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If you like the pain of Payroll Don't hire gusto! They make payroll seem non-existent!

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love, love, love that i can export emplyee hours from T-Sheets into Gusto with just a few clicks. I love that my employees can go onto Gusto and make changes to their own account for tax purposes and time off requests.

Cons: This isin't really a Con but since i've only been using it for a few years but I can't help but wonder if everything is getting done. Customer support reassures me that the IRS is getting my payments but they make everything soo easy it seems to good to be true!

Overall: An all in one solution for payroll has saved me time and an insane amount of money. I can't say enough about how excited I am that technology like this exists.

Gusto has saved me so much time when it comes to quarterly and year-end form filings!

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Gusto customer-service team is amazing. From the moment you decide you want to implement the system, they are right there to promptly answer all of your questions and assist with the migration of information. For client with multiple states, the cost is more than worth the times it saves me in filing quarterly and year-end payroll tax returns. Employees love it as well as they have one place to go to see their paystubs, W2s, benefits, and PTO online.

Cons: A few items are not as customizable as a few other payroll products will let you do (mostly with clergy housing).

Overall: Time-saving!

Amazing payroll software and great customer service!

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We switched to Gusto after using two other payroll companies. There were lots of mistakes made with the old companies that are still being taken care of months and months later. With Gusto the switch was painless even though it was mid-year, and whenever we find we did a mistake or something is not looking right, we reach out to Gusto customer service and it's being resolved immediately. The process to fix an employees W-2 took about 5 minutes with the help of a representative in a chat. The software does EVERYTHING for you, you don't need to calculate, check laws, etc. Previously we had to also use Docusign for on boarding of new team members, not the on-boarding takes a few clicks and then Gusto does everything for you automatically. We saved so much time, energy and nerves with Gusto.

Cons: Once the website was glitchy and I couldn't enter employees PTO. No other cons I can think of. Maybe the customer support was a little slow at some point via email, but if you have something that can't wait they are always reachable by chat or phone.

Gusto is great for small businesses!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Gusto platform is extremely simple to navigate and understand. It integrates well with the Xero accounting software and provides reports that are clean and easy to understand. Gusto handles my tax filings and keeps me in the loop about what is being filed and what I need to review. Finally, the customer service is superb compared to all other payroll services that I've used in the past.

Cons: I really don't have any complaints about the software. I've been very pleased with my experience.

Overall: Payroll service providers are supposed to make your life as a small business owner easier. Unfortunately, not all of these providers do so. Gusto, however, is a breath of fresh air in this space. Not only is the system easy to use and integrate, the reporting is simple, the tax management is effective, and the customer service is outstanding. I have recommended (and will continue to recommend) Gusto to other small business owners who are looking to simplify their lives with a better payroll service provider.

Definitely better than the rest of HR!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a previous longtime user of another HR software giant, I can honestly say that Gusto has been one of the best experiences I've ever had using HR software. The clean layout and clear labels really allowed me to access everything I needed easily right from one dashboard. Having paystubs, time-off requests, and benefits all in one place probably saved me hours of back and forth communication with HR.

Cons: Sometimes I felt like the tone of the random messages that would pop up was a little too "jokey" and even borderline unprofessional. It's fine to be light-hearted once in a while, but it never really seemed like there was a serious tone, when the subject matter really was serious in nature.

Capterra loader

A Very Solid Payroll Solution with User-Friendly Features

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a SaaS payroll platform that does a great job. The interface is very intuitive, and it is designed for small businesses that do not have a dedicated payroll person. Really, it is easy to use, even for someone who is not a payroll expert. The highlight to Gusto is its support department. While most questions can be answered by reading the FAQ, the support team is truly excellent: friendly, helpful, and able to answer very difficult questions.

Cons: Users need to remember that this is a highly automated payroll solution. This is great, but they also need to ensure that all data is entered correctly. While the software might recognize it when you try to put in an SSN with too few digits, it won't prompt you, for example, to update your workman's comp data.

Overall: We had a great experience with Gusto, and appreciated the strength of the support team. They were always there for us when we had thorny issues.

Capterra loader

Gusto is a Musto

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most about Gusto is that people actually took the time to design it. I am a designer myself and I really appreciate it when companies take the time and money to make software usable.

Cons: The thing I like least about the software isn't even with the software itself...I simply wish that more companies used it. I really don't like using things that are poorly designed. Especially when it comes to handling my money.

Overall: I think it's great especially for start up type businesses. It's relatively inexpensive and I recommend it to my friends that have to deal with payroll.

I heart Gusto!

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Overall: In December of last year, I found myself taking over payroll for the company that I work for. I quickly learned that our payroll process was very time-consuming and did not run very smooth at all. I suggested that we change our process to the owners of our company and that is when I stumbled across Gusto. I had zero payroll experience and I was spending 1-2 days a week working on payroll. As COO I did not have the time to spend on payroll the way that it was set up. Once we started Gusto and got everything set up it now takes me maybe 30 minutes every two weeks to run payroll. Gusto has excellent customer service and they are very helpful to people like me, who have zero payroll processing experience.

Recommendations to other buyers: I wish there was a way for me to scan in our employee files to Gusto. So that I could go completely paperless as far as HR goes. I have two huge filing cabinets in my office that I would love to get rid of.

I pay all of my contractors every week through Gusto.

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto only charges a base fee for each plan plus for each EMPLOYEE. (Not contractors - presumably because it costs more time to handle things related to employees than it does to handle paperwork for contractors.)

When you create a new account, it walks you through the steps to set up your company's payroll while staying compliant. It's extremely simple to do that, and once it's set up, you can even automate your payroll for those on a salary, or simply manually pay everyone each week as needed.

Cons: For around a year now Gusto has had a date-range for when the money was earned when you set up the payday settings. (Ex. Payday is every Thursday, and that payroll is for work performed in which time frame? Then it lists several past dates instead of letting you choose it.)

Due to the way our providers release funds and take their good sweet time doing it, we pay our people for work performed a bit earlier than their hard-coded date range. There's unfortunately never been a way to set the correct date.

If you're looking to automate your payroll, be sure to contact customer support to make sure you can set the correct work period. I have no idea if that range gets reported to the government or not.

Capterra loader

Best payroll software

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto is easy to use for online payroll. It offers a free trial when you first use it. The business support hours are reliable. It helps me pay my employees and follow up with leave days and vacation taken during the year. It allows me send an automated pay stubs to my employees. It saves me cost of paying an accounting firm. It always gives me a feel of confidence knowing that all my calculations are done perfectly well.

Cons: What I don not like about Gusto is that, It is normally hard for me to charge a fulltime employee payroll ones its saved. I don't know if I'm the one who doesn't know how to use Gusto.

Overall: I would recommend this software because it is easy to use and it is pocket friendly.

OMG! Why are you not using this!

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is absolutely one of the best and easiest programs I have ever used. Customer service is second to none. While every answer is not yes, they answer and explain. The set up with so easy and they on top of any tax requirements.

Cons: Nothing. Once I plugged in the names and set wages we were off and running. As we have added benefits and vacation time, the additions have been seamless.

Overall: Before Gusto, I had ADP. They were horrible. No help. I inherited a mess and people were so unhelpful in figuring it all out and what was happening.

The best out there for employees

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Gusto as an employee and I love it. It connects to your google account, you can view your paystubs etc... online - and it's all very clear, none of that tiny black and white print you have to search to comprehend. Gusto also lets you sync paydays to your calendar which is incredible! No more worrying when I will have money in my account. The fact that you can do most onboarding paperwork on Gusto is really wonderful as it saves paper and it saves time, and it helps you out if you don't understand a question. And finally, the most incredible part for me, was how Gusto synced when I filed taxes with TurboTax! I just put in the number on the W2 and everything else auto-filled!

Cons: The only gripe was that when I synced paydays, it also syncs employee birthdays. And as much as I may love my co-workers, it was odd having their birthdays on my private calendar.

Overall: Gusto is incredible for users and employees and I immediately respect any business more when they use Gusto as opposed to its clunkier alternatives.

Capterra loader

All of the Yes.

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small business owner, accounting wasn't what I wanted to do with my time. I have clients to manage, sales to make and employees to deal with. Gusto was hands down the easiest payroll option I've ever encountered. My accountant could access it, pull the documents he needed, everything was so simple.

Cons: If I had to point out any negatives I would just say that the setup process can be a little overwhelming. There's lots of information, account numbers, documents, etc. Just take it in little steps and you'll be fine. Their onboarding tutorial is a great help.

Overall: I used Gusto for two years and it was fantastic. The only reason I stopped using their service is that the company I was operating was bought out, otherwise, I'd still be right there with them. The customer service is fantastic, they were always right on top of things to help and I didn't have to worry about payroll taxes getting submitted, employees not getting paid, everything was "set it and forget it" easy.

Great personal touch with Gusto

May 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Gusto is a great way to handle all payroll aspect of your company - It's a one-stop shop Full-Service Payroll solution and offers creative ways to personalise the overall experience of upcoming birthdays, time-off requests, HR solutions, time tracking and health benefits.

Cons: I would have like to see the HR Resource Center feature included in the complete package which is considered to be Gusto's mid-range package. Other than that I have no regrets partaking in the services of Gusto.

Overall: Gusto makes everything you do faster and easier! whether it's payroll, adding an additional employee profile to your dashboard or checking up on employee hours and time tracking. Gusto takes all the hard out of hard work.