# Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gusto the right Human Resources solution for you? Explore 4215 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews/ --- Gusto 4.6 (4215) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive and simple operation 95% positive reviews out of 1019 Most reviewers find ease of use valuable, highlighting clear navigation, automation, and minimal learning curve. JAMIE L. Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Limited and inflexible reporting tools 42% negative reviews out of 179 Some users report reporting lacks customization, is cumbersome to use, and doesn't meet specific business needs. Linda E. Human Resources Generalist, 10,001+ employees. "When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want." Visually appealing and organized design 93% positive reviews out of 749 Most reviewers indicate the user interface is clean, visually pleasing, and helps users quickly access key features. Amir M. Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Lack of robust mobile functionality 42% negative reviews out of 151 Some users comment mobile access is limited, with no dedicated app and missing features on smartphones. Streamlined diGital onboarding workflows 95% positive reviews out of 198 Most reviewers describe employee onboarding as straightforward, reducing paperwork and saving time for HR teams. Janna G. Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and setup process 36% negative reviews out of 64 Some users say switching and transition can be frustrating, with setup and migration requiring significant effort. Jessica H. Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Showing most helpful reviews Showing 1-25 of 4215 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VINCENT O. Vice President Consumer Goods Used the software for: Less than 6 months ### "Gusto review." August 27, 2025 5.0 Great customer service. Very cost-effective. Very efficient. It gives you many options for all your hr needs. Pros Great customer service. Very easy to set up and to use. Very cost-effective, one-stop shop for all your hr needs. Cons Easy to set up. Easy to use. Very simple. Not expensive and a complete hr tool for your company's needs. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto More complete, everything in one place, ease of use. Review Source Response from Gusto September 2, 2025 Hi Vincent, thank you for sharing your experience. We are glad to hear Gusto has been easy to set up and use, and that it has provided a cost-effective, all-in-one solution for your HR needs. We appreciate your feedback and are happy to support your team. AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Time Management Program" February 26, 2026 5.0 Great Experience! Have been using for over 7+ years now and have not even wanted or needed to look for any additional services! Pros Very easy to use app that allows all employees the ease of time tracking and time off requests. Great customer support for small business management and value for your money! Cons Nothing! We have been able to set up the app to allow for as much autonomy as we like for our employees to have, while still being streamlined for payroll and schedules! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to use, not able to get an app that was functioning, cost Review Source Emily C. Business Manager Chemicals Used the software for: 2+ years ### "Gusto: Easy, Affordable, but Not Perfect" January 16, 2026 3.0 is affordable, easy to integrate, and employee-friendly, which makes it a strong choice for many businesses. However, some workflow and tax-related issues could definitely be improved to make the experience smoother for administrators. Pros integrates easily with other systems we use, which saves time and reduces manual work. The employee app is very convenient—our team finds it simple to access pay stubs, tax documents, and personal information right from their phones. It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get. Cons One major frustration is that when an employee is rehired, does not reset their settings. This can cause confusion and extra manual cleanup. We’ve also had ongoing issues with city tax handling, which has required additional monitoring to make sure everything is correct. Another small but annoying usability issue is that when you tab to the next employee, it doesn’t stay in the same section you were working in—you have to keep navigating back to where you were, which slows things down. Review Source HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 6-12 months ### "Go For Gusto!" March 26, 2026 5.0 is so much better than the other platforms we have used! It even has a chat for your company employees. One employee can also have more than one account, if needed, but just one login, making it very easy to use. Pros has wonderful ease of use for everyone. It's easy to enroll, navigate, and see everything you need all in one spot. Cons The only downside, which is very minor, is you cannot see your upcoming pay. It will show you that it's on its way with a deposit date, but no paystub until it has been deposited. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something that could handle a company with many employees. Review Source JB John B. Treasurer Civic & Social Organization Used the software for: 2+ years ### "Great payroll system for small businesses and nonprofits" January 5, 2026 5.0 We have been using for payroll for several years now and it has made our payroll process very easy. We are a small nonprofit with only a handful of paid employees, but they work from home in multiple states and Gusto made that all simple to setup and manage. Pros is straightforward and easy to set up, provides simple-to-use tools for running payroll, and is one of the least expensive solutions available to small businesses. Cons It was tricky to get fully integrated with our preferred timekeeping system. Additionally, user roles and permissions cannot be customized, so you must choose from a small set of pre-configured roles - but these were sufficient for our use. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto was simpler to setup and use and also was much less expensive. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, John. We’re glad Gusto has made payroll easier to manage for your nonprofit, especially with employees working across multiple states. We also appreciate the feedback on integrations and permissions and will share that with our team as we continue to improve. Thanks for choosing Gusto. Gusto Client Relations VR Verified Reviewer Sr. People Ops Banking Used the software for: 2+ years ### "Great payroll & benefits management platform" October 31, 2025 5.0 Overall, it's a great platform to manage payroll and benefits, although sometimes prices seem a bit high for the quality of providers/carriers. Pros Good employee management and benefits management, although the offer of carriers is not as wide as other providers/brokers. It's easy to use although sometimes it takes longer to load and continue to next sections, but overall it's great for small businesses and start-up. It also provides an extensive and descriptive way to manage users and permissions. Cons Customer support is good but sometimes it takes too long to solve an issue because I keep on getting redirected to a new 'specialist' on the topic. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto It's cheaper for EOR/FTE records and benefit administration Review Source Response from Gusto November 8, 2025 Hi there, Thank you for sharing your thoughtful feedback. We are glad to hear that Gusto has been helpful for managing payroll, benefits, and user permissions, especially for growing teams and startups. We also appreciate you mentioning the areas where we can improve, such as response times and carrier variety. Our teams are continuously working to expand our offerings and make sure every question is resolved as quickly as possible. Thank you again for taking the time to share your experience and for being part of Gusto. -Gusto Client Relations Dovid D. Owner Consumer Services Used the software for: 6-12 months ### "DO NOT USE THIS COMPANY" February 20, 2026 1.0 In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. Pros They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations Cons They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Because they seem to actually know what they are doing Review Source VR Verified Reviewer HR Director Law Practice Used the software for: 1-2 years ### "Decent Option with Some Limitations" December 3, 2025 4.0 It was okay. Not the best, but it serves its intended function. Price-wise, I think they are competitive enough for the offerings. I would recommend it for small businesses that need to pay US-based staff. For international staff, there's some limitations on countries you can enroll. Pros Cheap option for paying US-based contractors and employees. Their customer support is also great. Every time I request support, someone is available online or over the phone to talk to, which is a feature that most other similar providers lack. Cons The user interface could be challenging. There is definitely a learning stage for new users who have never used similar platforms before. In my experience, I've used several platforms similar to , and I believe their payroll function needs improvement. There are limitations on reporting fuctions that needs some customization. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto Price is cheaper for US contractors use only. Review Source LL Lara L. Owner Retail Used the software for: 2+ years ### "Long time user of Gusto" March 31, 2026 5.0 I've been using for over ten years, I can't imagine switching to another payroll processor. It just works. Pros is very easy to use, it makes payroll and onboarding a breeze. They also keep up to date and offer new products regularly. Cons What is there not to like? I guess once in a great while there is a glitch, but they are always quick to fix any issues Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ease of use, weekly payroll and option without charging extra Review Source KO Katie O. OM Medical Practice Used the software for: I used a free trial ### "Gusto review" April 21, 2026 4.0 The customer service department is very helpful and were extremely kind. I think they have a simple easy to use format. Pros Super easy to use. I think they were very clear about what services would be beneficial vs not for my company. Cons You can not use employees that are on production base pay. All employees have to be hourly or daily pay. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Looking for better company with better customer service and wait times. Review Source TR Todd R. President Restaurants Used the software for: 6-12 months ### "Gusto Missed Our Payday" June 25, 2025 1.0 Poor. I expect so much more from such a prominent software. I also expect 24/7 human tech support when dealing with payroll for companies that have all sorts of hours of operation. We are restaurants and are operating non-stop in many ways. Pros Much better interface than Quickbooks. Attempts to integrate a hiring module that does present an easy, online application form. Cons 1\. missed one of our paydays. Gusto withdrew the funds, and deposits did not arrive on the following day as promised. You can imagine the impact on our 45 employees and their level of trust in our company. Hours of corresponding with their support team both by chat and phone left no resolution. Gusto does not have a human support network for after 7pm CST. 2. User interface is clunky. They still have the "25 records" is the total records listed at the bottom of the page and you have to choose 50, or 100 every single time you want to see a whole list. 3. You cannot assign employees to multiple departments within the same location. 4. Alerts come up on the home screen and you cannot easily make them go away. 5. The hiring module does not have a way of managing one applicant who has applied for multiple jobs. The system sees it all as separate applicant records. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Gusto User interface seemed better and more easily understood. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) QBO payroll is terrible and support is outsourced offshore. Review Source Response from Gusto July 1, 2025 Hi Todd, My name is Chelsea, and I’m with Gusto’s Client Relations team. I saw the feedback you recently shared and want to sincerely apologize for the experience you had. We understand how serious it is to miss a payday, and I’m truly sorry for the stress this caused you and your team. I also appreciate you taking the time to outline the other pain points you encountered, from limited after-hours support to some of the platform’s design limitations. This is not the experience we want for any of our customers, and I’ve shared your comments with the appropriate teams to review further. I wasn’t able to locate your account with the information you provided in this review but if you’re open to it, we’d be glad to revisit what happened with the missed payroll and offer clarity where we can. We know you may be looking into other solutions, and we understand. That said, if you choose to continue the conversation, we’re here and ready to help however we can. Thank you again for your feedback. SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source VR Verified Reviewer Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Great payroll tool for small businesses. Way better than ADP" February 25, 2026 5.0 Overall, has been a reliable and time-saving solution for managing payroll and HR for our small business. The setup was straightforward and the ongoing maintenance is minimal. While there are some areas for improvement, particularly around pricing and support, it covers the essentials well and has noticeably reduced the stress of payroll processing. Pros makes payroll incredibly easy to run — even for someone without a dedicated HR or accounting background. The interface is clean and intuitive, and the automated tax filing saves a significant amount of time. The onboarding flow for new employees is smooth and largely self-service, which reduces the administrative burden. Integration with popular accounting tools like QuickBooks is also a big plus. Cons The pricing can add up quickly as you scale, especially when adding features like time tracking or benefits administration. Customer support response times can be slow during peak periods. Some advanced reporting features feel limited compared to dedicated HR platforms, and the mobile app could use more functionality for managers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is just filled with so much bloat now. Review Source VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "10 years plus customer review" January 7, 2026 4.0 We love it and have been using it for over 10 years. I highly recommend anyone who has to do payroll to use it. Takes the headache out of payroll and HR. Pros Works really well and is easy to navigate. The onboarding and benefits are streamlined and easy for everyone. My teammates love the app and that they can see everything in one place. Cons The customer service can be a little frustrating at times. Sometimes you get someone who understands and is knowledgeable. Sometimes you don't. Review Source Response from Gusto January 13, 2026 Thank you for being a long-time Gusto customer and for sharing your experience. We’re glad the platform, onboarding, and app have made payroll and HR easier for your team. We also appreciate the candid feedback about support consistency and are sharing that with our team as we continue to improve. Thanks again for the recommendation. Gusto Client Relations Emmanuel K. Sr. Business Admin Automotive Used the software for: 1-2 years ### "Gusto is Great!" December 15, 2025 5.0 Good overall and would recommend it. I do appreciate the simplicity and ease of it. You can't go wrong with the product. Pros It was simple and the user face, design was great both for admin and employees. It was also a good cost for the company. Cons It didn't have many capabilities or integrations which would have made things a bit simpler for the company. Review Source Response from Gusto December 16, 2025 Hi Emmanuel, Thank you so much for sharing this review and for the 10/10 recommendation! We’re glad to hear that Gusto’s simplicity, design, and value have worked well for both your admin team and employees. We also appreciate your feedback around integrations and capabilities. Input like this helps guide how we continue to evolve the platform to better support growing teams. Thanks again for choosing Gusto and for taking the time to recommend us—we truly appreciate it. JanetStar V. President Civic & Social Organization Used the software for: Less than 6 months ### "I love Gusto!" May 15, 2026 5.0 My experience was great and I really enjoyed the enotifications that I received when payments were in the account. Pros I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll needs. Cons I really did not experience any cons with , because everything I needed was available and it was self explanatory in regards to correcting issues on my end. Review Source Carlie R. Owner Arts and Crafts Used the software for: 1-2 years ### "TRUST GUSTO FOR ALL YOUR COMPANIES NEEDS" March 3, 2026 5.0 Overall, I've had a good experience with . No real issues would recommend over other platforms. Pros made it easy to keep all of my companies affairs In order. everything from scheduling, payroll, training, and even PTO requests. Cons Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months Review Source CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with , but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 1-2 years ### "Good platform for small company that needs to meet compliance." October 15, 2025 4.0 Overall, it was fine when we were a small sized company. As we got closer to 50+ is when the problems began. Benefits were always having issues with file feeds and did some backend pay adjustments without informing us first, which caused problems. But like i said, under 50, it's a good solution. Pros I liked the platform look, its very friendly and modern looking. It's a one stop shop for employees in a small sized company. I liked that it had company matching options as well. I also liked the ease with getting states setup for tax purposes. Cons I don't like the customer service, it's an email and it can takes an extended amount of time to get any issues resolved. I also didn't like that you couldn't do any mass uploads. They're still sending us emails even though we cut services over 3 years ago. Review Source Response from Gusto October 16, 2025 Hi Tiffany, Thank you for sharing your experience. We’re glad you found Gusto helpful for smaller teams and appreciate your feedback on support and benefits — it helps us continue improving for growing companies. Gusto Client Relations SB Sophie B. HR Admin Sports Used the software for: 1-2 years ### "Gusto for payroll and onboarding" March 4, 2026 3.0 Pros Being in HR, using a platform like was very helpful as everything is one place. I found it quite easy to process payroll and onboard new employees. I only have 3 locations that I had to cover but it made it easy to switch between different locations. As well as offering the different ways to label the employees and make sure the correct tax documents were associated with the correct person. Cons I felt as though anytime I needed something through customer support, it would be someone who does not truly understand the situation or they did not speak english. I had no issues with time management and getting them on the phones as they would call right away but even with that, sometimes I did not get my issues resolved Review Source HB Hayleigh B. Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "My Gusto Exp " December 21, 2025 5.0 The best way to describe it is easy. Everting is stored for you digitally so you don’t have to keep track of documents. I love the app. It’s easy to use and user friendly. Pros How easy it is to track your hours,time off and pay. I can go back to the first paycheck I got. I can also request time off and see my balances in an instant. Cons requires me to put a note every time I clock in and it doesn’t any of my coworkers. I just type “on site” each morning because I don’t know what else to say. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Hayleigh. We’re glad to hear the app makes it easy to track hours, time off, and pay, and that having everything stored digitally has been helpful. We also appreciate the feedback about clock-in notes and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations EB Erika B. Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "Gusto is awesome! " October 14, 2025 5.0 made it easy to clock in and out for my shifts, and it was nice to be able to track both my hours and pay for that pay period. It also was smooth and easy to view previous pay period information, as well as tax information at the end of the year. I actually was also able to log in and pull tax information from previous years long after I had left that employer. I think Gusto is a great software to use coming from the side of an employee and would highly recommend! Pros I used as an employee at a previous employer and it was great! Super easy to use, the app ran smoothly with no issues or glitches. It was fast and simple to clock in and out, and easy to see and track my hours and pay! Cons For what I used it for I didn’t have any cons. It was easy to download from a link the employer emailed and simple to set up and use. Review Source Response from Gusto October 15, 2025 Hi Erika, Thank you so much for sharing your experience! We’re thrilled to hear how easy it was for you to track your hours, access your pay information, and even retrieve past tax documents. It’s great to know Gusto made things simple and reliable for you as an employee. We truly appreciate your recommendation and your kind words! -Gusto Client Relations DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with . The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Nonprofit’s Dream: Payroll and HR Made Simple" April 2, 2026 5.0 Unlike other platforms that require a week of setup, was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches Pros Everything. has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. Cons Honestly, I can’t think of a single thing I dislike about . It has met every need our nonprofit has without any of the typical software headaches. Review Source JC Jessica C. Therapist Mental Health Care Used the software for: 1-2 years ### "User Friendly for New Employees" April 13, 2026 5.0 Pros is an extremely user-friendly platform. As a young adult at my first job as a full-time employee, I can use the site with confidence. Cons I wish that for the upcoming paychecks, they could give an estimated amount of money, but this may just be a decision made by my company in particular. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.