--- title: "Gusto Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gusto Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/131882/Gusto/" page_type: "product" language: "en" --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gusto ## What is Gusto? Fast, accurate, and effortless Payroll. Running Payroll on Gusto couldn’t be easier. Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like Payroll, benefits, hiring, management resources, and more — all in one place. Gusto is proud to serve more than 500,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too. ## What is Gusto used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Overall rating Based on 4,224 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Intuitive and simple workflow Clean and organized interface Restrictive and complex reporting Limited mobile functionality Starting price $49 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gusto alternatives Highest Rated [4.9 (4,871)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (4,309)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,965)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131882/Gusto/alternatives/) ## FAQs about Gusto Overview ### What problems does Gusto solve? Gusto solves time-consuming payroll, tax filing, onboarding, PTO tracking, and benefits administration by putting them in one simple system with reminders, automation, and employee self-service. Small businesses, startups, HR leads, accountants, and operations managers benefit most by reducing paperwork, compliance stress, payroll errors, and back-and-forth over pay stubs, forms, and time-off requests. Answer based on 3126 reviews Overview ### Which roles and teams benefit most from Gusto? Gusto is most used by small-business owners, founders, CEOs, and presidents who need streamlined payroll, benefits, and hiring administration. Operations leaders, office managers, and directors use it to manage onboarding, time-off tracking, and compliance, while accountants and finance teams rely on it for payroll accuracy, tax filings, and employee records. Answer based on 4183 reviews Overview ### What company size and industries is Gusto built for? Gusto is built primarily for small businesses, which make up 88% of reviewers, with the strongest presence in computer software at 9%. It also serves midsize businesses at 6% and enterprises at 5%, and appears often in marketing and advertising at 7% and accounting at 6%. Answer based on 4224 reviews Features and Usability ### What are the key features of Gusto? Gusto includes core payroll management like automated payroll, direct deposit, pay stubs, W-2 and 1099 preparation, and tax filing. Commonly discussed differentiators include employee self-service, onboarding, time off management, benefits administration, and email reminders and notifications that keep payroll and HR tasks visible. Answer based on 1919 reviews Pricing ### How much does it cost and what fees or limitations are included? Gusto starts at $35/month for Contractor-only businesses, while payroll plans begin with Simple at 49/month plus 6/person, Plus at 80/month plus 12/person, and Premium at 180/month plus 22/person. A free trial is available. Reviewers call pricing transparent and reasonable for small teams, but note rising monthly and per-person costs as headcount grows. Answer based on 471 reviews Integrations ### Which third-party tools and platforms does Gusto integrate with? Gusto integrates with Xero, QuickBooks Online, FreshBooks, Google Calendar, QuickBooks Time, Slack, Guideline, and Brex. It supports over 100 integrations overall, spanning accounting, scheduling, HR, and workplace tools. Reviewer mentions center most heavily on accounting connections, especially Xero and QuickBooks Online for payroll syncing. Answer based on 271 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gusto? Gusto is generally quick to onboard for employees, freelancers, and small teams, with a simple interface that many nontechnical users learn with little training. Gusto offers live online sessions, webinars, videos, and documentation. Admins setting up payroll, benefits, or complex withholdings usually need more time, guidance, and occasional support. Answer based on 56 reviews Getting Started and Support ### What customer support options does Gusto offer, and how do users rate the experience? Gusto offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and effective for setup, payroll, and tax questions. Response times are mixed, though, with some reporting quick help and others citing long holds, slower follow-up, inconsistent chat availability, and repeated explanations. Answer based on 977 reviews Security ### How does Gusto handle data security and access control? Gusto uses login authentication, two-factor or dual authentication, password-protected tax documents, privacy controls, user permissions, and secure onboarding for payroll and banking details. Reviewers also note concerns: payday emails can expose pay amounts by default, roles and permissions can feel broad, and some reported cumbersome verification or account-security support issues. Answer based on 96 reviews ## Who uses Gusto? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple workflow 95% positive reviews out of 1024 Most users report ease of use, highlighting straightforward setup, clear navigation, and time-saving automation features. JAMIE L. Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Restrictive and complex reporting 42% negative reviews out of 181 Some users comment reporting options lack customization, are difficult to navigate, and do not meet specific business needs. Zakaria B. sales rep, 5,001 - 10,000 employees. "The limited customization options for reports can be a drawback for businesses with specific needs." Clean and organized interface 93% positive reviews out of 751 Most reviewers find the user interface visually appealing, easy to navigate, and effective for accessing essential information. Amir M. Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Limited mobile functionality 42% negative reviews out of 153 Some reviewers indicate mobile access is lacking, citing absence of a robust app and incomplete feature availability. Streamlined diGital onboarding process 95% positive reviews out of 198 Most reviewers describe employee onboarding as efficient, user-driven, and significantly reduces administrative workload for HR. Janna G. Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and changes 36% negative reviews out of 64 Some users report switching and transition processes are difficult, with setup and migration causing frustration and confusion. Jessica H. Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Features AI summary Based on 17,833 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**58%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Gusto supports all three features that reviewers rate most highly: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses run payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage compensation and compliance more efficiently. Payroll Management 4.6 (778) 66.71% of 778 reviewers that rated this feature as important or highly important Gusto offers a streamlined payroll management experience, letting you automate, customize, and update payroll easily. Reviewers appreciate the intuitive interface, automation options, timely payments, and seamless integration with timekeeping, making payroll less stressful and more efficient. Payroll Reporting 4.5 (480) 65.00% of 480 reviewers that rated this feature as important or highly important It helps you generate, customize, and download payroll reports in various formats. Reviewers indicate Gusto’s payroll reporting is easy to use, integrates with QuickBooks, provides timely and accurate data, and supports both internal and external reporting needs. Employee Database 4.6 (506) 51.19% of 506 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Tax Compliance 4.4 (465) 64.30% of 465 reviewers that rated this feature as important or highly important This aspect helps you stay current with payroll tax laws and filings. Some reviewers find Gusto’s tax compliance valuable for automating tax payments, handling multi-state requirements, and providing reminders, though a few mention occasional errors or delayed support in resolving tax issues. W-2 Preparation 4.7 (453) 63.36% of 453 reviewers that rated this feature as important or highly important With this capability, you can access, download, and distribute W-2s quickly and accurately. Reviewers appreciate how Gusto automates W-2 creation, notifies employees, enables easy online access, and saves significant time during tax season. Direct Deposit 4.7 (523) 67.88% of 523 reviewers that rated this feature as important or highly important It gives you a reliable, automated way to pay employees directly into their bank accounts. Users think Gusto’s direct deposit is dependable, easy to manage, supports split payments, and consistently delivers pay on time, boosting satisfaction for both employers and staff. Gusto 100 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - 401(k) Tracking: Track 401(k) participant contributions and employer match - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Check Printing: Print paychecks issued to confirm payment of wages or salary - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Direct Deposit: It gives you a reliable, automated way to pay employees directly into their bank accounts. Users think Gusto’s direct deposit is dependable, easy to manage, supports split payments, and consistently delivers pay on time, boosting satisfaction for both employers and staff. - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Email Reminders: Reminders sent via email - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Accountants: Software specialized for accountants and accounting firms - For Cloud: Software that is accessible through the cloud with an active internet connection - For Small Businesses: Designed for small businesses - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Insurance Administration: Set up and manage health insurance benefits for employees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Market Data Analysis: Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Online Time Tracking: Track employee and task times using internet connection - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: Gusto offers a streamlined payroll management experience, letting you automate, customize, and update payroll easily. Reviewers appreciate the intuitive interface, automation options, timely payments, and seamless integration with timekeeping, making payroll less stressful and more efficient. - Payroll Reporting: It helps you generate, customize, and download payroll reports in various formats. Reviewers indicate Gusto’s payroll reporting is easy to use, integrates with QuickBooks, provides timely and accurate data, and supports both internal and external reporting needs. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Review Management: Create, fill out, and send performance reviews to individual employees - QuickBooks Integration: Integrates with QuickBooks - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retirement Plan Management: Set up and manage retirement benefits for your employees - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sick Leave Tracking: Track and manage sick leave time - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: This aspect helps you stay current with payroll tax laws and filings. Some reviewers find Gusto’s tax compliance valuable for automating tax payments, handling multi-state requirements, and providing reminders, though a few mention occasional errors or delayed support in resolving tax issues. - Tax Filing: The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return - Tax Forms: Declaration of income made to tax authorities - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - W-2 Preparation: With this capability, you can access, download, and distribute W-2s quickly and accurately. Reviewers appreciate how Gusto automates W-2 creation, notifies employees, enables easy online access, and saves significant time during tax season. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (4,187) 4.5 Based on 4,187 reviews ## Pricing Value for money 4.5 (3064) Free Trial [View pricing plan details](https://www.capterra.com/p/131882/Gusto/pricing/) Solo $49.00 Other,Per Month Simple $49.00 Other,Per Month It includes: - Payroll - Unlimited payrolls per month - Tax Filings & Payments - Health Benefits Administration - Online Benefits Enrollment - 2-day and 4-day direct deposit - Third-Party Integrations - Employee Mobile App - Multiple Pay Rates & Schedules - PTO Policy Tracking - State & Federal Unemployment Insurance - Worker's Compensation Administration - Calendar Reminders - Paystubs - Payday Emails - ACA Compliant - HIPPA Compliant - ERISA Compliant - Garnishments - Employee Profiles & Self-Service - Holiday Pay - Lifetime Access - Tip Credits - Document Storage - W-2s and 1099s - Digital pay stubs with lifetime access - Onboarding checklist - Background checks Plus $80.00 Other,Per Month It includes: - Everything in Simple Plan - Full-Service Multi-State Payroll Including W-2s and 1099s - Next-day Direct Deposit - Advanced Hiring & Onboarding Tools - PTO Management & Policies - Time Tracking & Project Tracking - Time Kiosk - Expenses & Reimbursements - Workforce Costing & Custom Reports - Time off requests and approvals - Scheduling - Custom onboarding checklist - Custom document e-signing - Software provisioning and deprovisioning - Job postings - Applicant tracking system Premium $180.00 Other,Per Month It includes: - Everything in Simple and Plus plans - Priority Support - Dedicated Customer Success Manager - Full-service Payroll Migration - Federal and state compliance alerts - Health Insurance Broker Integration - HR Resource Center - Access To Certified HR Experts - R&D Tax Credit Discount Contractor $35.00 Other,Per Month It includes: - Unlimited contractor payments across all 50 states - 4-day direct deposit - 1099-NECs at the end of the year - Global contractor payments - Reporting - New hire reporting (if required in your state) Value for money 4.5 (3,064) 4.5 Based on 3,064 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3161) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,161) 4.4 Based on 3,161 reviews ## User reviews Overall rating 4.6 Based on 4,224 reviews Filter by rating 5(3049) 4(896) 3(164) 2(46) 1(69) Mentioned topic Sorted by most recent KK Keith K. Field Operations Manager Facilities Services ### "Handles payroll without all the usual headaches." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 For a company our size it does what we need. Payroll runs clean, taxes get filed, and my field guys can access their stuff from their phones between jobs. It's not fancy but it keeps us compliant and saves me from spending all day on administrative work. Worth the monthly cost just for the time it gives back. Pros Running payroll for field crews used to eat up half my Friday. Now it's maybe 20 minutes. The tax filing happens automatically which is huge since we operate across three states. Time-off tracking actually works for our techs who are always on different job sites. New hire paperwork gets handled digitally so I'm not chasing down forms from guys in the field. Cons The benefits setup was confusing at first, took me a couple tries to get it right. Reporting options are pretty basic - I have to export to Excel when I need to analyze labor costs by project. Would be nice if it integrated with our field service software instead of being its own island. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ravi V. QA Construction ### "Manage Payroll and HR with ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 28, 2026 Overall It is a reliable tool for wage management and HR things and make things like tax filing and compliance easy for your team. Pros Gusto is a great hr and finance tool which helps small business to run these functions smoothly. The UI is clean and user friendly. Cons Though it is for small to mid level business, the pricing model is designed to charge you more if your business grows and spike in price is quite high too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hayden B. Accountant Construction ### "Surprisingly good results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 We used to do our time sheeting with papers and those were awful to manage. Taxes are handled through Gusto so I don’t have to worry too much about that either. Pros Onboarding worked as well as could be hoped for. When we added a bunch of new hires at once the onboarding process did not fall apart. Cons The Pay Group Setting is buried behind some obscure Yes/No toggle. This took me TWO HOURS TO FIND ON TUESDAY before I clicked the wrong Menu and inadvertently found it. Creating customized reports are nearly impossible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cody M. Roofer Construction ### "Simple and Reliable Payroll Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 20, 2026 My overall experience with Gusto was very positive. The platform made payroll and employee management simple, organized, and much less time-consuming. I liked the user-friendly interface, automation, and convenience of having important HR and payroll tasks in one place. While there are a few areas that could be improved, Gusto was reliable and easy to use overall. I would recommend it to businesses looking for a straightforward payroll and HR solution. Pros What I liked most about Gusto was how easy it made managing payroll and employee information. The platform is simple to navigate, saves time, and keeps important payroll tasks organized in one place. I also appreciated the automated features, which helped reduce manual work and made it easier to stay on top of payroll deadlines and employee records. Overall, Gusto provided a convenient and user-friendly experience. Cons What I liked least about Gusto was that some of the more advanced features and options could be difficult to find or understand at first. Pricing can also become a concern as your business grows and you need additional features. While the platform is generally easy to use, a few areas could benefit from more customization and clearer guidance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YP Yolanda P. Founder Education Management ### "Gusto For The Win!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 It’s still overall slightly better than ADP. Gusto has a clock in feature that is an add on with company accounts. They also have a debit card that arrived in a couple of days. Pros Gusto is very easy to use. There aren’t any problems with chat and logins. I have had some problems and chat corrected issues . Cons I was automatically opted into their retirement , I like to have a say in my retirement options. I had to double check my details in that portion of the app. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) The company switched products because Gusto cost less in different ways. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH SHANNON H. Insurance Team Lead Medical Practice ### "Mucho Gusto" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 13, 2026 Overall, Gusto is very user friendly platform that allows you to link benefit deductions as well as calculates your taxes and withholdings. It also handles your W2 and 1099s. Although the basic package is affordable you can run into higher costs for essential addons such as time tracking. Pros The feature I like most about Gusto is that it will allow you to run payroll as often as needed without extra charges for standard processing and it allows new hires to enter their own information regarding direct deposit and deductions which is time saving for administrative. Cons The thing I like least about Gusto is that customer support is only during weekday hours. There is no weekend availability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tahja P. Senior Specialist Financial Services ### "Amazing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Fast, Efficient and Reliable. It gets the job done in a straightforward package and employees have minimal, if no issues using it. Pros Very easy to use, rarely ever any downtime and has all the necessary features to get the job done. We have also noticed it has updated with many useful features since we've started using it. Cons It does take a bit of practice or at least consistent usage to be able to navigate through all the features quickly. However, it's not something that I will say is too difficult either. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Manuel V. Primary Care Coordinator Hospital & Health Care ### "Easy to use and reliable for everyday payroll tasks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 7, 2026 Overall, my experience with Gusto has been positive. It's easy to use for everyday tasks, and I rarely run into major issues. There are a few areas that could be more intuitive, but it gets the job done well. Pros What I liked most is that everything feels organized and easy to navigate, so I can usually find what I need without much effort. It also makes tasks like checking payroll and documents pretty straightforward. Cons Some pages can feel a little slow to load, and a few settings are harder to find than they should be. I also wish there were fewer clicks for some common tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ron C. Engineering and Maintenance Leader Industrial Automation ### "Simplified HR thanks to Gusto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Pros Managing payroll, benefits, and onboarding for new engineers becomes child's play. Gusto automates tax filings and hours tracking, freeing me from heavy administrative burdens. Cons The tool is ideal for US-based teams, but becomes less suitable when handling international contracts or labor regulations specific to regions outside the US. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Chandler G. Paralegal Law Practice ### "Understand Your Money with Gusto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 Its been extremely pleasant and I have had no real problems with the app outside of when over all service dropping. That comes with any service. Pros I like that I can track upcoming checks, put aside money from each check, and earn interest on those saving all in one place Cons I wish that I could see the pay check stub before the day of actually receiving the money. I see a rough estimate of how much I am getting but not exactly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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