# Gusto Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gusto Software - reviews, pricing plans, popular comparisons to other Payroll products and more. Source: https://www.capterra.com/p/131882/Gusto --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gusto ## What is Gusto? Fast, accurate, and effortless Payroll. Running Payroll on Gusto couldn’t be easier. Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like Payroll, benefits, hiring, management resources, and more — all in one place. Gusto is proud to serve more than 500,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too. ## What is Gusto used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Overall rating Based on 4,206 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Streamlined user experience Intuitive and visually appealing design Limited reporting customization Insufficient mobile functionality Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gusto alternatives [4.9 (4,276)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,429)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (1,842)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,789)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131882/Gusto/alternatives/) ## FAQs about Gusto Overview ### What problems does Gusto solve? Gusto solves time-consuming payroll, onboarding, tax filing, PTO tracking, and benefits administration by putting employee records, pay history, forms, and reminders in one easy system. Small business owners, HR administrators, operations leads, and distributed teams benefit most by reducing compliance risk, manual follow-up, and employee questions about pay and documents. Answer based on 3115 reviews Overview ### Which roles and teams benefit most from Gusto? Gusto is most used by small-business owners, founders, and executives who need a simple way to run payroll, manage benefits, and stay compliant. Office managers, operations leaders, and accountants rely on it for onboarding, time tracking, tax filings, and employee records, while managers use it to streamline everyday HR administration. Answer based on 4165 reviews Overview ### What company size and industries is Gusto built for? Gusto is built for small businesses, which make up 88% of reviewers, and is most common in Computer Software at 9%. It also serves growing companies across Marketing and Advertising at 7% and Accounting at 6%, with smaller shares from midsize businesses at 6% and enterprises at 5%. Answer based on 4206 reviews Features and Usability ### What are the key features of Gusto? Gusto includes core payroll management features like direct deposit, paystubs, tax filing, W-2 and 1099 preparation, plus employee self-service through a portal for tax forms and payroll history. Differentiating features include onboarding, time off management, benefits administration, and email notifications and reminders that support everyday HR tasks. Answer based on 1911 reviews Pricing ### How much does it cost and what fees or limitations are included? Gusto starts at $35/month for Contractor-only businesses, or $49/month plus $6 per person on the Simple plan. Plus costs 80/month plus 12/person, and Premium 180/month plus 22/person. A free trial is available. Reviewers call pricing transparent and fair for small teams, but some say higher-tier features and growing headcount get expensive. Answer based on 468 reviews Integrations ### Which third-party tools and platforms does Gusto integrate with? Gusto integrates with over 100 third-party tools, with reviewer-confirmed connections to Xero, QuickBooks Online, FreshBooks, QuickBooks Time, Slack, Aplos, Bench, and When I Work. Official catalog listings also show broader support across HR, scheduling, and productivity apps such as Asana, BambooHR, Box, and 7shifts. Answer based on 272 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gusto? Gusto is generally quick to onboard for employees and small HR teams, with a clean interface that many nontechnical users learn with little training. It offers live online sessions, webinars, documentation, and videos. Admins handling payroll setup, benefits, or complex withholdings usually need more time and occasional support. Answer based on 56 reviews Getting Started and Support ### What customer support options does Gusto offer, and how do users rate the experience? Gusto offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and good at explaining payroll questions, with quick resolutions for routine issues. Some report slower replies, longer phone waits, inconsistent handoffs between agents, and limited availability for urgent or complex cases. Answer based on 969 reviews ## Who uses Gusto? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 202 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 202 reviews Administrative 46% Administrative 46% Health & Medical 7% Human Resources 6% Finance & Accounting 6% Others 35% Top industries Based on 202 reviews Accounting 29% Health, Wellness and Fitness 20% Non-Profit Organization Management 19% Consumer Services 16% Other 16% ## Pros and Cons Streamlined user experience 95% positive reviews out of 1016 Most reviewers find ease of use crucial, highlighting intuitive setup, clear navigation, and helpful guidance throughout tasks. JAMIE L Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Limited reporting customization 42% negative reviews out of 178 Some reviewers describe reporting as restrictive, lacking robust customization, and challenging for specific business or accounting needs. Linda E Human Resources Generalist, 10,001+ employees. "When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want." Intuitive and visually appealing design 93% positive reviews out of 747 Most reviewers appreciate user interface clarity, organized layouts, and easy access to essential HR and payroll features. Amir M Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Insufficient mobile functionality 42% negative reviews out of 149 Some reviewers indicate mobile access is problematic, citing absence of a dedicated app, limited features, and unreliable phone support. Sara S HR Generalist, 201 - 500 employees. "They randomly turn off their chat service feature which was never a successful use of time anyways, and they never connect you to someone who can answer your question over the phone." Automated onboarding and HR tools 95% positive reviews out of 198 Most reviewers describe employee onboarding as efficient, self-service, and compliant, reducing HR workload and paperwork. Janna G Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and changes 36% negative reviews out of 64 Some reviewers report switching and transition difficulties, including setup frustrations, scaling limitations, and cumbersome migration processes. Jessica H Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payroll Management 4.6 (768) 66.28% of 768 reviewers that rated this feature as important or highly important Gusto offers streamlined payroll management, letting you automate, customize, and track payments for employees and contractors. Some reviewers find it user-friendly and efficient, with helpful reminders, though a few report occasional delays and challenges when handling complex payroll changes. Direct Deposit 4.7 (518) 67.76% of 518 reviewers that rated this feature as important or highly important It gives you reliable, automated payroll deposits with options to split payments across multiple accounts. Users think Gusto’s direct deposit is dependable, easy to manage, and boosts satisfaction by ensuring timely payments, though a few mention occasional delays or inconsistent deposit times. Payroll Reporting 4.5 (469) 64.18% of 469 reviewers that rated this feature as important or highly important You benefit from robust payroll reporting, with customizable, downloadable reports and integrations with QuickBooks. Reviewers appreciate the accuracy, ease of use, and timely access to payroll data, though some wish for more customization and better support for accountants. Tax Compliance 4.4 (461) 63.99% of 461 reviewers that rated this feature as important or highly important This aspect helps you stay compliant with federal and state tax laws by automating calculations, filings, and payments. Reviewers indicate Gusto reduces compliance stress and handles multi-state needs, but some users mention issues with missed payments and slow customer support when errors occur. W-2 Preparation 4.7 (444) 62.61% of 444 reviewers that rated this feature as important or highly important With this capability, you can generate, access, and distribute W-2s quickly and accurately. Reviewers appreciate how Gusto automates filings, provides timely notifications, and allows employees to easily download forms, reducing stress and saving time during tax season. Employee Database 4.6 (505) 51.09% of 505 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Gusto 100 features Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Track 401(k) participant contributions and employer match Collect data and compile reports to stay in compliance with Affordable Care Act requirements Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A record of all activities within the system, including user access, changes made, etc. Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Track billable hours and/or non-billable expenses for work performed Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Track and manage schedules and meetings via an integrated calendar Process of enhancing skills & experiences for continuous professional growth & advancement Print paychecks issued to confirm payment of wages or salary Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Provides a channel for team members to share media files, communicate, and work together Manages compensation such as salary, bonus, and benefits processes, aligning with policies Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Determine what amounts employees should contribute towards their benefits from each paycheck It gives you reliable, automated payroll deposits with options to split payments across multiple accounts. Users think Gusto’s direct deposit is dependable, easy to manage, and boosts satisfaction by ensuring timely payments, though a few mention occasional delays or inconsistent deposit times. Set up and manage short and/or long term disability insurance benefits Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Reminders sent via email Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Track and measure time worked for employees Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software specialized for accountants and accounting firms Software that is accessible through the cloud with an active internet connection Designed for small businesses Establish measurable goals and objectives and track their progress over a specific period of time Set up and manage health insurance benefits for employees Compliant with HIPAA, which sets standards for sensitive patient data protection Automates core HR functions such as talent management, employee evaluation and learning management Set up and manage health savings and flexible spending accounts for your employees Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Set up and manage life insurance benefits for your employees Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies Access software remotely via mobile devices Access the system via a mobile application Pay employees in multiple countries using correct currencies and correct tax deduction amounts Pay employees in multiple states with correct tax deduction amounts in each Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Track employee and task times using internet connection Create orientation programs for new employees or students Gusto offers streamlined payroll management, letting you automate, customize, and track payments for employees and contractors. Some reviewers find it user-friendly and efficient, with helpful reminders, though a few report occasional delays and challenges when handling complex payroll changes. You benefit from robust payroll reporting, with customizable, downloadable reports and integrations with QuickBooks. Reviewers appreciate the accuracy, ease of use, and timely access to payroll data, though some wish for more customization and better support for accountants. Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Integrates with QuickBooks Tools to find, assess, and hire suitable candidates for a job within an organization Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up and manage retirement benefits for your employees Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Integrate with Talent Managment software to better track learners progress and training sessions Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment This aspect helps you stay compliant with federal and state tax laws by automating calculations, filings, and payments. Reviewers indicate Gusto reduces compliance stress and handles multi-state needs, but some users mention issues with missed payments and slow customer support when errors occur. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Declaration of income made to tax authorities Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time With this capability, you can generate, access, and distribute W-2s quickly and accurately. Reviewers appreciate how Gusto automates filings, provides timely notifications, and allows employees to easily download forms, reducing stress and saving time during tax season. Automatically subtract garnishments from wages SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (4,169) 4.5 Based on 4,169 reviews ## Pricing Value for money 4.5 (3046) Free Trial [View pricing plan details](https://www.capterra.com/p/131882/Gusto/pricing/) Solo $49.00 Other,Per Month Simple $49.00 Other,Per Month It includes: - Payroll - Unlimited payrolls per month - Tax Filings & Payments - Health Benefits Administration - Online Benefits Enrollment - 2-day and 4-day direct deposit - Third-Party Integrations - Employee Mobile App - Multiple Pay Rates & Schedules - PTO Policy Tracking - State & Federal Unemployment Insurance - Worker's Compensation Administration - Calendar Reminders - Paystubs - Payday Emails - ACA Compliant - HIPPA Compliant - ERISA Compliant - Garnishments - Employee Profiles & Self-Service - Holiday Pay - Lifetime Access - Tip Credits - Document Storage - W-2s and 1099s - Digital pay stubs with lifetime access - Onboarding checklist - Background checks Plus $80.00 Other,Per Month It includes: - Everything in Simple Plan - Full-Service Multi-State Payroll Including W-2s and 1099s - Next-day Direct Deposit - Advanced Hiring & Onboarding Tools - PTO Management & Policies - Time Tracking & Project Tracking - Time Kiosk - Expenses & Reimbursements - Workforce Costing & Custom Reports - Time off requests and approvals - Scheduling - Custom onboarding checklist - Custom document e-signing - Software provisioning and deprovisioning - Job postings - Applicant tracking system Premium $180.00 Other,Per Month It includes: - Everything in Simple and Plus plans - Priority Support - Dedicated Customer Success Manager - Full-service Payroll Migration - Federal and state compliance alerts - Health Insurance Broker Integration - HR Resource Center - Access To Certified HR Experts - R&D Tax Credit Discount Contractor $35.00 Other,Per Month It includes: - Unlimited contractor payments across all 50 states - 4-day direct deposit - 1099-NECs at the end of the year - Global contractor payments - Reporting - New hire reporting (if required in your state) Value for money 4.5 (3,046) 4.5 Based on 3,046 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3144) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,144) 4.4 Based on 3,144 reviews ## User reviews Overall rating 4.6 Based on 4,206 reviews Filter by rating 5(3041) 4(889) 3(162) 2(46) 1(68) Mentioned topic Sorted by most recent SA Suman A. TAx preparer and Licensed Producer Accounting ### "Still the Best HR & Payroll Tool — Even Better Over Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 We've been with Gusto for a while now and it continues to be one of the best decisions we made for managing HR and payroll. It's reliable, easy to use, and the team has clearly been working on improvements. For any small to mid-sized business looking for an all-in-one HR and payroll solution, I'd still highly recommend it without hesitation. Pros After using Gusto for even longer now, I'm still really impressed. The payroll automation has gotten smoother and the employee self-service portal keeps getting better. Our team loves being able to access their pay stubs and W-2s without any help from us. The onboarding flow for new hires has also improved noticeably — it saves us so much time. Customer support has been more responsive lately too, which makes a big difference. Cons The pricing is still a bit steep for smaller businesses, and I wish some of the more advanced features were available on the lower tier plans. Occasionally the system runs a little slow during peak times like payroll processing days. Nothing that's made us consider switching, but areas they could still improve on Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jacquelyn P. Billing and Payroll Coordinator Health, Wellness and Fitness ### "Good, Easy and Cost Effective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 21, 2026 Pros Gusto is much cheaper than other services I have used and seems very straight forward without a lot of unnecessary steps and date to get people paid. Cons I am unclear if Gusto does any o the automatic filing other companies do, such as quarterly payroll submissions. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Gusto Cost, Gusto is much more cost effective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Human Resource Generalist Food Production ### "Gusto Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 19, 2026 It was decent. I am not sure I loved it anymore that any other HR tool that does the same functions. Pros I liked the different options Gusto gave me when it came to their platform. It was not the hardest tool to use. Cons The accessibility. I think it could be cleaned up and have an easier user interface. I would like to see some changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Luciano N. Senior Film Technician Education Management ### "Gusto is Great!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 18, 2026 Pros Good for managing employees and easy to use the app and set tasks for staff. customer support is strong and barely has any bugs or issues. Great value for money! Cons Sometimes can be slow to update when submitting a lot of data but nothing too bad to be noted. Not many complaints Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JanetStar V. President Civic & Social Organization ### "I love Gusto!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 My experience was great and I really enjoyed the enotifications that I received when payments were in the account. Pros I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll needs. Cons I really did not experience any cons with Gusto, because everything I needed was available and it was self explanatory in regards to correcting issues on my end. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User hr service Electrical/Electronic Manufacturing ### "Gusto review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 7, 2026 Overall, my experience with Gusto was very positive. It is an easy-to-use and efficient platform that works especially well for small to mid-sized companies looking for a streamlined payroll and HR solution. The system simplifies payroll processing, onboarding, benefits administration, and employee self-service, which saves a significant amount of administrative time. While it may have some limitations for larger or more complex organizations, it provides a strong user experience, reliable automation, and solid customer support for companies seeking an all-in-one HR and payroll platform. Pros Gusto was very user-friendly and intuitive for both administrators and employees. The platform made payroll processing, onboarding, benefits administration, and tax filings simple and streamlined. I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system. Customer support was responsive, and the implementation process was straightforward compared to larger HRIS/payroll platforms. Cons One downside of Gusto was that it can feel somewhat limited for growing or more complex organizations. Reporting customization and advanced HR/payroll configurations were not as robust as larger enterprise systems. Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing Gusto Thought it was better, still went with paycom after a year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samantha L. Client Services Hospitality ### "Enjoy gusto with some gusto!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 4, 2026 I enjoyed using gusto. I mostly used the app on my phone. It was easy to see my hours for the day and week when logging out for lunch and could accurately verify my hours each day so I was confident my paycheck would be correct. Pros I like that gusto has a website and app for your phone that sync together. You are able to see just as many features on the app as it does on the desktop site. Cons Using gusto takes a little getting used to. Some features seem they should be listed in different areas then they are in the menu. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kaleb V. Chiropractor Health, Wellness and Fitness ### "Gusto - User Friendly and Straightforward" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 30, 2026 Gusto offered a time tracking solution for a small team that just needed to account for overtime, employee punctuality, dependability. Pros Gusto has a clean user experience and a good interface for timesheet reporting. It was easy to retrieve tax documents. Cons Making edits or corrections were a bit tricky, but I think that is by design to avoid unauthorized changes to the account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ferit T. Scientist Biotechnology ### "Great for organizing your direct deposit and tax documents but lacking in banking features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 Great for organizing direct pay and your company and tax documents. However the banking features are limited such as only having one external account, no bill pay, no Zelle. Pros Very easy to split payments and make changes. Availability of various background and tax documents is also very good, easy to find. Cons Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. This makes it hard as I need to go to those accounts, transfer from them to another and that to Gusto etc. Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer. Also the banking features are limited for example there is no bill pay. Or Zelle integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Hospitality ### "This little piggie is fun, but needs some processing umpf. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 27, 2026 Pros The interface of Gusto is attractive, simple and user-friendly. It keeps track of your time, pay-periods and take home pay well, letting you know when to anticipate pay days. Cons At times, the app can feel slow or experience errors. While I love the trotting pig, it feels like a bit of a wheel-of-doom and I find myself needing to close out and re-open the app. The other issue I have is with the time-off feature. It doesn't always load, so you need to close + reopen, and then when submitting the time it can revert from "PTO" to "Sick Leave" without you noticing until it's been submitted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131882/Gusto/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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