# Gusto Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Gusto Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Gusto Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/131882/Gusto --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 5, 2025 Written byBruno Peláez Bruno Peláez Senior Content Analyst Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking pu... [See bio & all articles](https://www.capterra.com/resources/author/bruno-pelaez/) Senior Content Analyst Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) Senior Content Analyst Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking publications, including El Economista (Mexico), Forbes México (Mexico), El Universal (Mexico), El Financiero (Mexico), and El Periódico (Spain), among others. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gusto Gusto Overview: ### Key takeaways Insights from verified Capterra reviews Gusto is a payroll and HR platform primarily used by small businesses in marketing, accounting, and health services. It stands out for its direct deposit and W-2 preparation tools, while users often cite limited customization and support responsiveness as drawbacks. Recent updates include global team management and invoice automation. ### Our verdict Gusto offers practical value for small teams that need consistent payroll execution and basic HR support without building out internal infrastructure. While its automation and benefits tools reduce manual work, buyers should weigh the trade-off of reporting limitations and slower support against its ease of use and frequent updates. Overall rating Based on 4,191 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Effortless setup and daily use Intuitive and organized interface Restricted and confusing reporting options Limited mobile functionality and support Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gusto alternatives Gusto may not suit every business—especially those needing deeper customization, broader integrations, or more responsive support—so exploring other HR tools can help align better with your team’s structure, budget, and operational priorities. Highest Rated [4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131882/Gusto/alternatives/) ## Who uses Gusto? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless setup and daily use 95% positive reviews out of 1000 Most reviewers find ease of use important, noting clear instructions, automation, and quick learning for HR tasks. JAMIE L Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Restricted and confusing reporting options 41% negative reviews out of 176 Some reviewers say reporting is difficult to customize, lacks robust features, and can be hard to navigate for specific needs. Zakaria B sales rep, 5,001 - 10,000 employees. "The limited customization options for reports can be a drawback for businesses with specific needs." Intuitive and organized interface 93% positive reviews out of 735 Most reviewers describe user interface as visually appealing, easy to navigate, and helpful for accessing key HR features. Amir M Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Limited mobile functionality and support 42% negative reviews out of 146 Some reviewers indicate mobile access lacks a dedicated app, has performance issues, and restricts feature availability compared to desktop. Streamlined onboarding and HR management 95% positive reviews out of 196 Most reviewers indicate employee onboarding is straightforward, saving time and centralizing all necessary documents and tasks. Raechel K Training Manager, 11 - 50 employees. "Gusto has given me the opportunity to do everything in one place, from record keeping to onboarding to calendar management and information disburesement." Challenging migration and change process 37% negative reviews out of 63 Some reviewers report switching and transition is cumbersome, with setup difficulties and communication issues during platform changes. Jessica H Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Gusto's interface Gusto’s interface is consistently described as clean and easy to navigate, with users highlighting its organized layout and clear access to payroll, tax, and benefits tools. However, some reviewers mention friction during setup and occasional confusion around role-based login flows. 2+ Bruno Peláez Senior Content Analyst Gusto’s layout supports quick access to recurring tasks such as payroll and time tracking, but setup can be time-consuming for new users. Several reviews note that distinguishing between admin and employee views isn’t always intuitive. Ease of Use 4.6 (4,175) 4.6 Based on 4,175 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Bruno Peláez Senior Content Analyst Gusto’s top-rated features help small teams automate recurring tasks, reduce paperwork, and maintain payroll accuracy. Benefits administration and direct deposit stand out for their clarity and control, while W-2 prep and electronic forms simplify compliance. Features 4.5 (4,154) 4.5 Based on 4,154 reviews The Gusto features below were the top rated by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Employee benefits administration 4.6 (53) 53 reviewers rated this feature Centralizes benefits data and simplifies updates, helping teams manage health plans, retirement options, and eligibility in one place. Reviewers highlight the ease of accessing information, making changes, and resolving complex events with support. Direct deposit 4.5 (478) 478 reviewers rated this feature Automates payroll delivery across multiple accounts, allowing employees to manage banking details independently. Reviewers note consistent payment timing, easy setup for contractors, and reduced reliance on paper checks. W-2 preparation 4.4 (400) 400 reviewers rated this feature Generates and distributes W-2 forms electronically, reducing paperwork and improving tax season accuracy. Users value the ability to download and print documents easily, with notifications and compliance support built in. Electronic forms 4.4 (58) 58 reviewers rated this feature Supports paperless workflows by enabling employees to submit, store, and retrieve HR forms in a centralized portal. Reviewers mention simplified onboarding, historical access, and reduced manual tasks. Performance management tools 0 reviewers rated this feature Set goals, conduct reviews, and track employee progress over time. This feature supports structured feedback cycles and helps managers align individual performance with company objectives. It also enables documentation of achievements and areas for growth. Access to certified HR experts 0 reviewers rated this feature Connect with HR professionals for guidance on compliance, employee relations, and policy development. This feature helps businesses navigate sensitive issues and stay aligned with labor regulations, especially during organizational changes or disputes. Dedicated service advisor 0 reviewers rated this feature Receive personalized support from a designated advisor familiar with your business setup. This helps resolve issues faster and ensures continuity in service, especially for companies managing complex payroll or benefits configurations. Global team management 0 reviewers rated this feature Employers can now onboard, manage, and offer benefits to international employees with improved speed and transparency. This update supports remote hiring and simplifies cross-border HR tasks. Gusto invoicing 0 reviewers rated this feature Create and send invoices directly from Gusto, with payment options via bank transfer or credit card. This feature helps businesses centralize billing and get paid faster. Prevent early clock-ins 0 reviewers rated this feature Employers can now enforce break compliance by blocking early clock-ins, helping reduce overpayments and maintain labor law adherence. All key features (106) Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) 69.23% of 13 reviewers that rated this feature as important or highly important Track 401(k) participant contributions and employer match 32.50% of 40 reviewers that rated this feature as important or highly important Collect data and compile reports to stay in compliance with Affordable Care Act requirements 53.85% of 13 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 50.00% of 4 reviewers that rated this feature as important or highly important Connect with HR professionals for guidance on compliance, employee relations, and policy development. This feature helps businesses navigate sensitive issues and stay aligned with labor regulations, especially during organizational changes or disputes. 0 reviewers rated this feature Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 75.00% of 4 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 36.84% of 19 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 73.33% of 75 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 36.36% of 11 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 50.00% of 16 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events 0.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups 50.00% of 2 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Delegate benefits administration to third party vendors 0% of 0 reviewers... Use a dashboard to view benefits that are selected by employees or offered by employers 58.82% of 17 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression 45.58% of 147 reviewers that rated this feature as important or highly important Track billable hours and/or non-billable expenses for work performed 0% of 0 reviewers... Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 64.10% of 39 reviewers that rated this feature as important or highly important Process of enhancing skills & experiences for continuous professional growth & advancement 0% of 0 reviewers... Print paychecks issued to confirm payment of wages or salary 18.92% of 37 reviewers that rated this feature as important or highly important Manage mandated benefit continuation for employees who no longer work for the company for a limited time period 61.90% of 21 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Manages compensation such as salary, bonus, and benefits processes, aligning with policies 55.59% of 322 reviewers that rated this feature as important or highly important Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 83.58% of 67 reviewers that rated this feature as important or highly important Alter the layout and content of reports 69.23% of 26 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 1 reviewers that rated this feature as important or highly important Receive personalized support from a designated advisor familiar with your business setup. This helps resolve issues faster and ensures continuity in service, especially for companies managing complex payroll or benefits configurations. 0 reviewers rated this feature Determine what amounts employees should contribute towards their benefits from each paycheck 51.35% of 37 reviewers that rated this feature as important or highly important Automates payroll delivery across multiple accounts, allowing employees to manage banking details independently. Reviewers note consistent payment timing, easy setup for contractors, and reduced reliance on paper checks. 478 reviewers rated this feature Set up and manage short and/or long term disability insurance benefits 35.00% of 20 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 58.82% of 68 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 50.00% of 4 reviewers that rated this feature as important or highly important Supports paperless workflows by enabling employees to submit, store, and retrieve HR forms in a centralized portal. Reviewers mention simplified onboarding, historical access, and reduced manual tasks. 58 reviewers rated this feature Reminders sent via email 0% of 0 reviewers... Centralizes benefits data and simplifies updates, helping teams manage health plans, retirement options, and eligibility in one place. Reviewers highlight the ease of accessing information, making changes, and resolving complex events with support. 53 reviewers rated this feature Electronic storage of staff/employee contact information and job status in a centralized repository 51.00% of 502 reviewers that rated this feature as important or highly important Create and share a new employee handbook with helpful information 20.00% of 20 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 52.63% of 19 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 66.67% of 48 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 64.94% of 77 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 43.24% of 340 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 27.27% of 11 reviewers that rated this feature as important or highly important Track and measure time worked for employees 50.00% of 8 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Software specialized for accountants and accounting firms 0% of 0 reviewers... Software that is accessible through the cloud with an active internet connection 0% of 0 reviewers... Designed for small businesses 0% of 0 reviewers... Employers can now onboard, manage, and offer benefits to international employees with improved speed and transparency. This update supports remote hiring and simplifies cross-border HR tasks. 0 reviewers rated this feature Establish measurable goals and objectives and track their progress over a specific period of time 0.00% of 1 reviewers that rated this feature as important or highly important Create and send invoices directly from Gusto, with payment options via bank transfer or credit card. This feature helps businesses centralize billing and get paid faster. 0 reviewers rated this feature Set up and manage health insurance benefits for employees 57.14% of 49 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection 44.44% of 27 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 62.50% of 96 reviewers that rated this feature as important or highly important Set up and manage health savings and flexible spending accounts for your employees 50.00% of 18 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 40.00% of 10 reviewers that rated this feature as important or highly important Manage and track employee attendance 54.55% of 22 reviewers that rated this feature as important or highly important Set up and manage life insurance benefits for your employees 44.44% of 18 reviewers that rated this feature as important or highly important Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies 0% of 0 reviewers... Access software remotely via mobile devices 71.43% of 56 reviewers that rated this feature as important or highly important Access the system via a mobile application 77.78% of 9 reviewers that rated this feature as important or highly important Pay employees in multiple countries using correct currencies and correct tax deduction amounts 28.57% of 7 reviewers that rated this feature as important or highly important Pay employees in multiple states with correct tax deduction amounts in each 46.00% of 50 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 50.00% of 4 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 48.94% of 282 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal 53.33% of 90 reviewers that rated this feature as important or highly important Track employee and task times using internet connection 80.00% of 5 reviewers that rated this feature as important or highly important Create orientation programs for new employees or students 25.71% of 35 reviewers that rated this feature as important or highly important Gusto helps you manage payroll efficiently with automated scheduling, easy adjustments, and integration with timekeeping systems. Reviewers appreciate its simplicity, reminders, and employee access, though some report occasional delays or difficulties when making changes. 65.92% of 760 reviewers that rated this feature as important or highly important Gusto provides robust payroll reporting, allowing you to generate, customize, and download reports in various formats. Reviewers appreciate integration with Quickbooks, timely and accurate data, and easy access, though some desire more customization and detail. 63.79% of 464 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 35.29% of 17 reviewers that rated this feature as important or highly important Set goals, conduct reviews, and track employee progress over time. This feature supports structured feedback cycles and helps managers align individual performance with company objectives. It also enables documentation of achievements and areas for growth. 0 reviewers rated this feature Create, fill out, and send performance reviews to individual employees 0% of 0 reviewers... Employers can now enforce break compliance by blocking early clock-ins, helping reduce overpayments and maintain labor law adherence. 0 reviewers rated this feature Integrates with QuickBooks 0.00% of 1 reviewers that rated this feature as important or highly important Tools to find, assess, and hire suitable candidates for a job within an organization 55.56% of 9 reviewers that rated this feature as important or highly important Manage compensation for out-of-pocket expenses incurred by an employee, client or another party 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 50.00% of 30 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 48.18% of 303 reviewers that rated this feature as important or highly important Set up and manage retirement benefits for your employees 44.44% of 27 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 51.95% of 410 reviewers that rated this feature as important or highly important Track and manage sick leave time 50.00% of 4 reviewers that rated this feature as important or highly important Integrate with Talent Managment software to better track learners progress and training sessions 0% of 0 reviewers... Create, manage and track all task activities and progression 36.96% of 46 reviewers that rated this feature as important or highly important Calculate tax and make deductions on gross income from sources like wages, investments or self-employment 78.48% of 79 reviewers that rated this feature as important or highly important Gusto automates tax compliance by calculating, withholding, and filing payroll taxes for multiple states. Reviewers appreciate peace of mind, timely filings, and clear notifications, though some report issues with missed payments, rate discrepancies, and slow support response. 63.44% of 454 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return 0% of 0 reviewers... Declaration of income made to tax authorities 0% of 0 reviewers... Implementation of various strategies to manage tax obligations via planning and maintaining compliance 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 69.23% of 39 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 50.30% of 165 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 48.82% of 127 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 42.86% of 7 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 45.90% of 183 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 86.49% of 37 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 41.03% of 39 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time 47.02% of 151 reviewers that rated this feature as important or highly important Generates and distributes W-2 forms electronically, reducing paperwork and improving tax season accuracy. Users value the ability to download and print documents easily, with notifications and compliance support built in. 400 reviewers rated this feature Automatically subtract garnishments from wages 34.78% of 46 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 65.38% of 26 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Bruno Peláez Senior Content Analyst Gusto’s top-rated features help small teams automate recurring tasks, reduce paperwork, and maintain payroll accuracy. Benefits administration and direct deposit stand out for their clarity and control, while W-2 prep and electronic forms simplify compliance. Features 4.5 (4,154) 4.5 Based on 4,154 reviews ## Pricing Value for money 4.5 (3033) Free Trial [View pricing plan details](https://www.capterra.com/p/131882/Gusto/pricing/) Simple $49.00 Other,Per Month It includes: - Payroll - Unlimited payrolls per month - Tax Filings & Payments - Health Benefits Administration - Online Benefits Enrollment - 2-day and 4-day direct deposit - Third-Party Integrations - Employee Mobile App - Multiple Pay Rates & Schedules - PTO Policy Tracking - State & Federal Unemployment Insurance - Worker's Compensation Administration - Calendar Reminders - Paystubs - Payday Emails - ACA Compliant - HIPPA Compliant - ERISA Compliant - Garnishments - Employee Profiles & Self-Service - Holiday Pay - Lifetime Access - Tip Credits - Document Storage - W-2s and 1099s - Digital pay stubs with lifetime access - Onboarding checklist - Background checks Plus $80.00 Other,Per Month It includes: - Everything in Simple Plan - Full-Service Multi-State Payroll Including W-2s and 1099s - Next-day Direct Deposit - Advanced Hiring & Onboarding Tools - PTO Management & Policies - Time Tracking & Project Tracking - Time Kiosk - Expenses & Reimbursements - Workforce Costing & Custom Reports - Time off requests and approvals - Scheduling - Custom onboarding checklist - Custom document e-signing - Software provisioning and deprovisioning - Job postings - Applicant tracking system Premium $180.00 Other,Per Month It includes: - Everything in Simple and Plus plans - Priority Support - Dedicated Customer Success Manager - Full-service Payroll Migration - Federal and state compliance alerts - Health Insurance Broker Integration - HR Resource Center - Access To Certified HR Experts - R&D Tax Credit Discount Contractor $35.00 Other,Per Month It includes: - Unlimited contractor payments across all 50 states - 4-day direct deposit - 1099-NECs at the end of the year - Global contractor payments - Reporting - New hire reporting (if required in your state) Value for money 4.5 (3,033) 4.5 Based on 3,033 reviews ## Integrations Gusto integrates with a mix of accounting, time tracking, and hiring tools to support payroll and HR workflows. Review data confirms frequent use of finance and scheduling integrations, with links spanning both native and third-party platforms. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Bruno Peláez Senior Content Analyst Connecting Gusto with accounting and scheduling tools helps your finance lead reduce manual entry and your operations team maintain accurate payroll records across platforms. These integrations support faster reporting and fewer payroll errors. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3131) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,131) 4.4 Based on 3,131 reviews ## User reviews Overall rating 4.6 Based on 4,191 reviews Filter by rating 5(3034) 4(881) 3(162) 2(46) 1(68) Mentioned topic Sorted by most recent LL Lara L. Owner Retail ### "Long time user of Gusto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 I've been using Gusto for over ten years, I can't imagine switching to another payroll processor. It just works. Pros Gusto is very easy to use, it makes payroll and onboarding a breeze. They also keep up to date and offer new products regularly. Cons What is there not to like? I guess once in a great while there is a glitch, but they are always quick to fix any issues Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ease of use, weekly payroll and option without charging extra Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kristin H. Owner Medical Practice ### "Good payroll system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 I have had a good overall experience with Gusto. It does what it is supposed to and integrates to FreshBooks. Pros Gusto has been a great platform for payroll. They manage submitting all tax payments. They have great reminders for your tasks by email and on the dashboard. Cons I really have nothing bad to say about it. The prices seem high but they are similar to other platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FD Fran D. Clinical Psychotherapist and Director Mental Health Care ### "A lot of money for little pay back " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 26, 2026 overall the experience was good. at times it was difficult to navigate to find what i was looking for and it took me repeated searches. Pros The set up seemed easy, emails went to contractors and they were able to fill out all needed. I was able to review with ease. Cons The cost, it is very expensive for small business. We ended up leaving due to the cost of it. Having to do repeated searches to find things. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hallye N. Operation Management Mechanical or Industrial Engineering ### "Great for small teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 26, 2026 Highly rated by small teams for its simplicity and automation, though it feels limited as businesses grow or require complex HR workflows. Pros Gusto excels at automated payroll, tax filing, employee self-service, benefits administration, and smooth onboarding, ideal for small businesses. Cons Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Heather M. Online Platform Coordinator Mental Health Care ### "Go For Gusto!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Gusto is so much better than the other platforms we have used! It even has a chat for your company employees. One employee can also have more than one account, if needed, but just one login, making it very easy to use. Pros Gusto has wonderful ease of use for everyone. It's easy to enroll, navigate, and see everything you need all in one spot. Cons The only downside, which is very minor, is you cannot see your upcoming pay. It will show you that it's on its way with a deposit date, but no paystub until it has been deposited. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something that could handle a company with many employees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Breanna C. Assistant Book keeper Real Estate ### "A breeze to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Over all, very easy to set up as well use. The app allows you to personalize all of your details and your able to share with others. Pros The ability to see your information quickly as well as at a glance. Notifications and alerts at your finger tips. Cons Contractors aren't able to see any of their information, you must be an employee of the company your working for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brandi S. Crisis Intervention Peer Specialist Mental Health Care ### "Gusto Appreciation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 My overall experience has been heartwarming and smooth. It has been fun seeing every engaged and connecting with each other and allowing to share and show appreciation of others hard work. Pros I love how easy the app is and how you can connect with other staff while recognizing quality service, hard work, and dedication of others. Cons I haven't found much I don't like. I wish there was profiles to see all your or others recognitions rather than all in one section having to scroll way down to find a specific one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User OWNER Consumer Services ### "Simple easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 Its a fun easy quick way to acknowledge employees for all the do. It makes us feel appreciated alot. Pros Wide range of selection. And how easy it is to add it to amazon account. Just a click and its add. Or you can copy and past Cons So many steps to get in. Seems like every time i need to change my password or do this or that. If i have my face Id should not need to Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Purvi R. QA Engineer Information Technology and Services ### "Easy to use Payroll Management system for Global Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Overall happy to use Gusto for getting payments, tracking payments, international fun transfers. Client prefer it for simple features. Pros For freelancers working across different locations and getting payments from International clients, Gusto is one of the best choice due to lower costs and easy money transfers. Cons Resolving payment issues and communication with Customer Service executives. Everything good but sometimes it takes time to resolve issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Grant K. President. Wholesale ### "Gusto is Amazing for Payroll!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Great service, would highly recommend, great pricing. It is easy and intuitive. I appreciate getting the reminders to run payroll. Pros Fast and precise payroll. Direct deposit is great. Taxes are paid on time with no missed deadlines or penalties. Cons Inability to customize withholding taxes while running payroll. You do have to go to the individual employee and change their withholdings. Switched from [H&R Block](https://www.capterra.com/p/123072/H-R-Block-At-Home-Premium-Business/) H&R Block missed deadlines and could not calculate taxes correctly. Lots of fees and fines. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Gusto Price was much better with Gusto. They were able to migrate with our data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131882/Gusto/reviews/) ## FAQs Gusto offers free account setup and platform access before running payroll. You won’t pay until you start processing payments. There’s no commitment, and you can explore features such as onboarding and benefits administration at no cost. Yes. Gusto’s mobile app supports both employees and managers. Employees can view paychecks, track hours, and access benefits, while managers can approve timesheets, run payroll, and manage team data. The app is available for iOS and Android. Yes. Gusto includes digital offer letters, self-onboarding, background checks, and custom onboarding checklists. These tools help businesses onboard new hires efficiently while maintaining compliance. Yes. Gusto automatically calculates, files, and pays federal, state, and local payroll taxes. It also handles W-2s, 1099s, and garnishments, and offers Payroll on AutoPilot® for recurring runs. Yes. Gusto integrates with accounting, time tracking, and expense tools. These connections help sync payroll data, reduce manual entry, and support unified reporting across platforms. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Gusto’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Capterra’s 2025 HR Software Trends: How Leading Organizations Transform Talent With Technology](https://www.capterra.com/resources/hr-software-trends-ai-talent-transformation/) Published July 24, 2025 by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) and [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) ### [HR Software Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/hr-software-cost-comparison/) Published July 30, 2025 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) Popular comparisons [Deel vs Gusto](https://www.capterra.com/compare/131882-205015/Gusto-vs-Deel)[Rippling vs Gusto](https://www.capterra.com/compare/131882-172127/Gusto-vs-Rippling)[Paylocity vs Gusto](https://www.capterra.com/compare/86714-131882/WebPay-vs-Gusto)[ADP Workforce Now vs Gusto](https://www.capterra.com/compare/131882-155895/Gusto-vs-WorkforceNow)[RUN Powered by ADP vs Gusto](https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN)[Patriot Payroll vs Gusto](https://www.capterra.com/compare/116050-131882/Patriot-Payroll-vs-Gusto)[Paychex Flex vs Gusto](https://www.capterra.com/compare/119841-131882/Paychex-Flex-vs-Gusto)[Paycor vs Gusto](https://www.capterra.com/compare/131882-133745/Gusto-vs-Paycor-Perform)[Dayforce HCM vs Gusto](https://www.capterra.com/compare/131882-205376/Gusto-vs-Dayforce-HCM)[isolved vs Gusto](https://www.capterra.com/compare/131882-164417/Gusto-vs-iSolved) [Paycom vs Gusto](https://www.capterra.com/compare/130949-131882/Paycom-vs-Gusto)[Asure vs Gusto](https://www.capterra.com/compare/131882-159581/Gusto-vs-Payroll-Tax-Management)[Proliant vs Gusto](https://www.capterra.com/compare/131882-187093/Gusto-vs-Proliant)[Workday HCM vs Gusto](https://www.capterra.com/compare/66908-131882/Workday-HCM-vs-Gusto)[QuickBooks Online vs Gusto](https://www.capterra.com/compare/131882-190778/Gusto-vs-QuickBooks-Online)[BambooHR vs Gusto](https://www.capterra.com/compare/110968-131882/BambooHR-vs-Gusto)[UKG Ready vs Gusto](https://www.capterra.com/compare/131882-198579/Gusto-vs-UKG-Ready)[UKG Pro vs Gusto](https://www.capterra.com/compare/480-131882/UKG-Pro-vs-Gusto)[QuickBooks Payroll vs Gusto](https://www.capterra.com/compare/131882-174981/Gusto-vs-QuickBooks)[Employment Hero vs Gusto](https://www.capterra.com/compare/131882-144645/Gusto-vs-Employment-Hero)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)