# Page 10 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Gusto ## Showing most helpful reviews Showing 226-250 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Mike D. Owner Food & Beverages Used the software for: 2+ years ### "Great Payroll for Small Business" December 16, 2024 5.0 Pros I like all the features and how it's easy to do payroll Cons The reports are hard to build at time and I would like it to be easier. Review Source KD Kristen D. Vice President of Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good for small businesses " January 9, 2025 4.0 Overall it’s been a good experience. Should we expand to more than 10 employees though we will consider switching platforms. Pros It’s an easy to use portal and employees love the interface they utilize. Cons Lack of reporting abilities and lack of technical help from staff. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto We chose Gusto due to recommendation from others who own small businesses. Review Source Joseph P. Marketing Manager Accounting Used the software for: 2+ years ### "Gusto is fast and easy!" August 23, 2024 5.0 Overall it has been great and our company loves it Pros Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple Cons I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me Review Source Response from Gusto September 6, 2024 Hello Joseph, Hello, Thank you for your feedback! We're pleased to hear that Gusto has made managing payroll and benefits simple for your business. We appreciate your input on the checking account and will take it into consideration as we continue to improve. If you have any other suggestions or need assistance, feel free to reach out! -Chelsea B CH Crystal H. Owner Consumer Services Used the software for: 1-2 years ### "Best PayRoll I've come across" December 8, 2024 5.0 Pleasant to say the least support is fast and will go out of their way to help Pros Simple and easy to learn and easy to link to account Cons Nothing there isn't to like about the site Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Easier and better prices better support. Review Source SB Stacey B. CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "An awesome system for small business " September 19, 2024 4.0 I overall like Gusto. I really like there customers service. They really try to help and will find an answer for you. Even if they cannot they will escalate it without you saying too much. Pros I like the price. I like how I can pay my full-time and contractors all in one place. I like how they offer so many small business options for people who doesn't know what your supposed to have and not have. They will assist setting up all the tax information with you. Cons I don't like how you cannot do same day payment with certain tiers. Review Source Response from Gusto September 20, 2024 Hello Stacey, Thank you for your review! We're so happy to hear that Gusto has been a great fit for your small business, from managing full-time employees and contractors to helping set up your tax information. It's fantastic to know that our customer service team has been supportive and proactive in resolving issues. We appreciate your feedback about same-day payments and understand how that can be important. Your input helps us continue to improve. If you ever need anything, we're always here to assist! -Gusto SK Shadrack K. Frontend Engineer Information Technology and Services Used the software for: 1-2 years ### "Gusto is easy to use and made it fun to do payroll " August 22, 2024 5.0 Gusto always keeps us motivated,educated and actually enjoy working on the necessity of business. Pros Gusto is extremely user friendly,even if you dont have extensive accounting/payroll experience.Payroll processing would sometimes take hours to process but Gusto has allowed us to simplify payroll.I have also found time and vacation tracker very useful. Cons Nothing really it is easy to move around the website, Pricing is great and customer support is almost always fantastic and quick. Review Source Response from Gusto August 26, 2024 Hello Shadrack, Thank you for your fantastic feedback! We're delighted to hear that Gusto has made payroll processing easier and more enjoyable for you. It's great to know that you find our platform user-friendly and appreciate features like the time and vacation tracker. We're also glad to hear you find our pricing fair and our customer support responsive. Keeping you motivated and simplifying essential tasks is exactly what we're here for. Thanks for choosing Gusto! -Gusto VR Verified Reviewer GTM Advisor, HR Tech Companies Computer Software Used the software for: 6-12 months ### "All-in-one solution for HR teams" November 25, 2024 5.0 Pros It's just amazing to have everything in one software. I used to juggle between tools, which made HR and managers on the field disconnected. Cons The premium features have increasingly been pushed to higher tier plans Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) We needed a simpler solution that was easier to implement and setup for smaller teams Review Source KP Krishnakumar P. Accountant Accounting Used the software for: 1-2 years ### "Review for Gusto" September 27, 2024 5.0 I really enjoyed to use in gusto.. it's great opportunity for me Pros It's a great platform for career growth Cons Sometimes it will stuck. Otherwise it's good Review Source Response from Gusto October 9, 2024 Hello Krishnakumar, Thank you for sharing your experience! We're thrilled to hear that Gusto has been a helpful platform for your career growth. We appreciate your feedback about the occasional hiccups and are always working to improve. If you ever need assistance or have any suggestions, feel free to reach out. We're glad you're enjoying your time with Gusto, and we’re excited to continue supporting you! -Chelsea B Gusto Client Relations SJ Sam J. Owner Retail Used the software for: 2+ years ### "Great product, great service" October 14, 2024 5.0 We've been using Gusto for 5 years now for payroll and benefits. It's extremely easy to use, and every time we've run into issues with state regulations or similar, we've been able to talk to a very knowledgable rep to get it sorted out. Even stuff down to the city/county level -- I didn't expect that. Pros Cheap, really easy to use, and the best customer support staff of any software I've ever used. Cons Nothing -- it's been great. No complaints. Review Source Response from Gusto October 15, 2024 Hello Sam, Thank you so much for your wonderful review and for being a loyal Gusto customer for 5 years! We're thrilled to hear that our platform has made payroll and benefits management easy for you. It's great to know that our support team has been able to assist with even the trickier state and local regulations. Your kind words mean a lot to us, and we're committed to continuing to provide the same level of service you’ve come to expect. Thanks again for your trust in Gusto! -Chelsea B lB latoya B. founder Cosmetics Used the software for: 1-2 years ### "No Hassle Payment" October 7, 2024 5.0 This software ensures that all of my taxes are paid and I'm never hit with the daunting task of wondering if and how much i owe or missing any deadlines, Pros My accountant introduced me to this app for my business and I love how everything is automated. Once you're set-up, it's basically fuss-free. Cons The only thing i dont like is how long it takes to update changes when you want to adjust your payment schedule. I'm a little spoiled but they have to do double and triple checks and let things cycle through but i guess that means your finances are safe! Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) this was easier to use and gave more data and feedback Review Source DC Deborah C. Territory Sales Manager Retail Used the software for: 1-2 years ### "Amazing app" November 29, 2024 5.0 My experience has been very positive so far. I like that I can view when my coworkers are on vacation and celebrate their birthdays. Pros The constant improvement, easy to use and manage. Cons How easy I can access to my profile and also connect with other coworkers? Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) My employment did but I don't know the reason Review Source Paulo A. Gerente Banking Used the software for: I used a free trial ### "“Gusto: Uma Solução Completa para a Gestão de Pequenas Empresas com Alguns Desafios”" September 15, 2024 5.0 A Gusto é uma excelente escolha para pequenas empresas que buscam uma solução integrada para gestão de folha de pagamento e recursos humanos. No entanto, é importante considerar os custos e a curva de aprendizado inicial. Pros Ajuda os proprietários de negócios a gerenciar essas áreas de forma eficiente, permitindo que se concentrem no crescimento e sucesso de suas empresas. Cons O custo para empresas iniciantes pode ficar pouco acessível. Review Source Response from Gusto September 20, 2024 Hello Paulo, Thank you for sharing your thoughtful feedback! We're so glad to hear that Gusto has helped streamline your business operations, allowing you to focus on growth. We understand that costs can be a challenge for start-ups, and we’re constantly looking for ways to add value and improve the experience for our customers. Your insights are important to us, and we’ll continue working to make Gusto even more accessible and user-friendly for all types of businesses. If you ever need assistance or have suggestions, we’re here to help! -Gusto JL Jamie L. Director Computer & Network Security Used the software for: 2+ years ### "Payroll yes FSA no" December 13, 2024 2.0 For payroll and basic benefits for SMB it is adequate. They should get out of the FSA business. Pros UI is failrly intuitive. Website is responsive. Cons Specifically the FSA support is terrible. Requires additional documentation everytime which is tracked in separate system which requires unique login. Seems to be managed almost exclusively by bots. Review Source TB Toni B. Missions Office Assistant Religious Institutions Used the software for: 2+ years ### "Gusto review" January 6, 2025 5.0 Before we had Gusto, we only had paper checks or paystubs for those who direct deposited. I guess I like it. Pros I like that I get an email whenever I get paid! Cons I don't like having to log in to see my paystub instead of it just coming automatically with the email. \*I guess that's for security, so ok, but still. Review Source Casey F. Client Services Manager Computer Games Used the software for: 6-12 months ### "Great beginner HR software" January 2, 2025 5.0 My company used Gusto to manage most HR functions including benefit selection, payroll, and savings account management Pros I liked Gusto's user-friendly interface. Cons I didn't experience anything negative using Gusto! Review Source CG Carlos G. Associate Project Manager Commercial Real Estate Used the software for: 6-12 months ### "Associate Project management " October 23, 2024 5.0 Love this app and is very user friendly. Pros Track your hours worked. See all your benefits in one single place. Cons This is actually a great application and i have not encountered any problems yet. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Program was not working as we wanted and we were looking for a one stop shop. Review Source YB Yatunyi B. Full Stack Developer Information Technology and Services Used the software for: 1-2 years ### "Intuitive onboarding platform-takes a lot of work out my hands" August 21, 2024 5.0 Pros Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost. Cons As the time grows it can be slightly expensive. Review Source Response from Gusto August 26, 2024 Hello Yatuni, Thank you so much for your feedback! We're thrilled to hear that Gusto's onboarding platform has made the process easier and more efficient for you. We aim to provide an intuitive and comprehensive solution that feels like having a full HR team on your side. We understand that costs can add up over time, and we strive to deliver the best value for the services we provide. If you have any suggestions on how we can improve, please let us know! -Gusto JH Justin H. General Manager Restaurants Used the software for: 2+ years ### "General Mangaer and Gusto Fan!" August 27, 2024 5.0 Gusto provides a simple end to end hiring proccess, a seamless payroll experience, and is user friendly for all members of the organization. Pros Gusto offers a user friendly platform that allows you to achieve all of HR/Payroll tasks in a timley manner. Cons It feels like thier is a constant push to use their features that we are not taking advantage of. Advertising that I could do without. Review Source Response from Gusto September 6, 2024 Hello Justin, Hello, Thank you for your kind words and for being a Gusto fan! We’re delighted to hear that you find our platform user-friendly and efficient for your HR and payroll tasks. We appreciate your feedback regarding the promotion of additional features. We aim to offer valuable tools and options, but we understand that it can sometimes feel overwhelming. Your comments will help us balance our communications better. If you have any other feedback or need further assistance, please don’t hesitate to reach out. Thank you for choosing Gusto! -Gusto KK Kassidy K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great payroll service " January 11, 2025 5.0 We use Gusto for Payroll and have been very satisfied. We are small business & I had no prior experience running payroll and it was easy to implement Pros Customer service is excellent & the ease of implementation for a novice Cons I really don’t have anything negative to say. Review Source MD Marina D. Project Manager Design Used the software for: 6-12 months ### "great software to access and manage from my end" February 5, 2025 5.0 It is great and easy to access information and adjust when needed. Pros The fact that it houses all information and I have the capability to update my direct deposit, access 1099 and any pertaining documents and can control it all on my end. It houses my paystubs and are accessible for me. It is wonderful and easy! Cons I would like for the entire paystubs to be easily accessible. Review Source Response from Gusto February 21, 2025 Hello Marina, Hi Marina, Thank you for your review! We're thrilled to hear that Gusto makes it easy for you to manage your direct deposit, access important documents like 1099s, and keep everything in one place. We love knowing that our platform is making payroll and document access smooth and convenient for you! We also appreciate your feedback about paystub accessibility. We’re always looking for ways to improve, so I’ll be sure to share this with our team. If there’s anything else we can do to support you, feel free to reach out. We’re grateful to have you with us! GL Gabrielle L. Director Education Management Used the software for: Less than 6 months ### "Great company to work with" August 27, 2024 4.0 Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us. Pros Wonderful customer service, really responsive and easy to work with. Cons We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Customer Service issues anytime we had questions we always got the run around or they wouldn't know how to help us and it would take hours to fix a minor issue. Review Source Response from Gusto September 6, 2024 Hello Gabrielle, Hello, Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with. We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out. Thank you again for choosing Gusto and for your valuable feedback. -Gusto CP Cal P. Customer Success Manager Environmental Services Used the software for: 1-2 years ### "Love Gusto!" October 3, 2024 5.0 EASY, EASY, EASY! That is all I can say. The UI is great and visually appealing! Pros Gusto is so easy to use and navigate! Its a nice one-stop shop for all your HR/POps needs! Cons I dont have a single thing as of right now that I dislike about Gusto. Its extremely easy to use! Review Source Response from Gusto October 9, 2024 Thank you so much, Cal, for your enthusiastic review! We're thrilled to hear that you find Gusto easy to use and a great one-stop shop for your HR and operations needs. It's wonderful to know that the user interface has been visually appealing and simple to navigate. If you ever have any suggestions or questions down the road, don't hesitate to reach out. We’re here to keep making things as "easy" as possible for you and your team! -Gusto KR Kurt R. Sales Automotive Used the software for: 1-2 years ### "Great product for you employees" October 22, 2024 5.0 As an end user, Gusto is super easy and I like the fact that I can get my w-2 even old ones. Pros Ease of use for the end user, it is very intuitive Cons When you have to enter a note explaining why you worked it requires it to be typed in even when it is your regularly scheduled hours. Review Source Response from Gusto October 29, 2024 Hello Kurt, Thank you for the great feedback! We're so pleased that Gusto has been intuitive and easy for you to use, especially when accessing W-2s. We appreciate your input on entering notes, too—it helps us improve the experience for users like you. Thanks for sharing! -Gusto JD Jeremiah D. CRO Construction Used the software for: 1-2 years ### "Great pay roll service" September 23, 2024 5.0 It has been great. It is easy for all the guys to get paid striaght to the bank Pros how it pays all the employees on time as long as we finish it on our end Cons If we are late to finish on our end we have to hand write checks to the employees Review Source Response from Gusto September 27, 2024 Hello Jeremiah, Thank you for sharing your feedback! We're thrilled to hear that our payroll service has been helping you ensure timely payments for your team. Direct deposit is definitely a game-changer for efficiency! We understand that getting everything done on time can be a challenge, and we’re always here if you need any support along the way. Thanks again for choosing Gusto! -Gusto fJ fiona J. Audit Accounting Used the software for: Less than 6 months ### "recommend for individuals " January 28, 2026 5.0 really great. i highly recommend gusto especially for people who live on their own or in a couple. quick and easy Pros so easy for someone living on their own. minimal food wastage and very tasty recipes. very good value for money when the discount is on Cons lots of individual packaging and the odd bit of veg may be a bit off but thats inevitable if its travelling Review Source Talk to a Capterra advisor for free and get results within 15 minutes.