# Page 11 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Gusto the right Employee Recognition solution for you? Explore 4209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 11 - Reviews of Gusto ## Showing most helpful reviews Showing 251-275 of 4209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Allison G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto Review" October 19, 2024 5.0 We've been able to streamline our payroll process significantly. Pros Simplified and automated payroll for our small business. Cons We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible. Review Source Response from Gusto October 29, 2024 Hello Allison, Thank you for your feedback! We're thrilled to hear that Gusto has simplified and automated payroll for your small business. We appreciate your input regarding the clock in/out feature for paid lunch breaks—this kind of feedback helps us enhance our services. Thank you for sharing your experience! -Gusto SR Sara R. Attorney Legal Services Used the software for: 2+ years ### "Gusto Review - Very Easy to Use" December 31, 2024 5.0 Excellent. is very user-friendly and convenient and offers a simple and easy way to get paid or pay your staff. Pros It links to your bank account and makes it very easy to be paid with direct deposit as a contractor or employee. Cons I don't know exactly when I will receive payment and sometimes it can take several days to process payments Review Source OJ Okeya J. RBT Mental Health Care Used the software for: Less than 6 months ### "Gusto moblie app" April 9, 2025 5.0 is a great app to track hours worked and see when your time off request or approved or denied. Pros I like that has paid day reminders through the app and in email. Cons I do not like the consistent advertisement for the wallet option on the app. Review Source Response from Gusto June 7, 2025 Hi Okeya, Thanks for sharing your feedback! We’re glad to hear you find the paid day reminders and time tracking features helpful. We appreciate your honesty about the wallet ads — your input helps us improve the app experience for everyone. If you ha EB Erinn B. Client Service Socialist II Accounting Used the software for: 6-12 months ### "Gusto is easy to use and good for smaller companies. " September 9, 2024 4.0 M overall experience with is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses. Pros What I like most about is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick. Cons They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms. Review Source Response from Gusto September 13, 2024 Hello Errin, Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌 We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform. We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance! -Gusto KY KIM Y. PERSONAL BANKER Banking Used the software for: 1-2 years ### "The best Tool ever!" November 19, 2024 5.0 I love it, is a very good incentives for employees recognizing the great job we do Pros That we have the opportunity to receive gifts, and make us happy about that and we can shut out our peers. Cons That i have to reverify my e mail every time that i try to cash one of my gifts, and when i am not at work i am not able to get that code sent out to my work e mail, i wish you guys can also verify our accounts by text message and be an easy process when ever i want to cash out my gifts. Review Source SJ Sotis J. Account executive Internet Used the software for: Less than 6 months ### "Employees' loyalty program." January 13, 2025 5.0 Pros easy to set loyalty program for employees and schedule payroll time. Cons dashboard is easy to navigate and control Review Source JS Justin S. HR Manager Computer Games Used the software for: 6-12 months ### "Gusto chat and onboarding functions are great." November 19, 2024 4.0 Overall experience has been really good especially onboarding. Pros My favorite thing about is the easy to access chat with an actual human. They are quick and efficient. Cons Sometimes when you receive a tax notice it takes a while for them to review it. Review Source JP Josh P. Director Computer Software Used the software for: 2+ years ### "A word of warning: Easy to get going, but customer support is non-existent and errors are made" October 16, 2024 1.0 Pros Easy to onboard - you can get going right away. This is typically a starter company software, but they seem to be inable to handle any sory of maturity. Cons Customer support is inconcistent and poor. Everything is shipped overseas to a team that is not sufficiently trained. Errors are made and they take NO responsibility. When offboarding, they stand behind policies that don't make sense to squeeze the last bit of money out of you. They will also change pricing tiers with no notice so features are now excluded from your plan. You can't even get a dedicated support rep to help with anything. We switched off and the way they handled themselves at the end will make me never go back to them at future companies. Review Source rM robert M. Lead service tech Construction Used the software for: 6-12 months ### "Dont miss your chance!!!" January 10, 2025 5.0 Fantastic app and will continue to use in the future Pros Easy to use and gives you a full breakdown of all your money Cons Nothing. The app is a dream to navigate and use Review Source MO Meghann O. Customer Success Manager Computer Software Used the software for: 2+ years ### "Great for tracking pay, not robust enough for performance tracking" December 5, 2024 4.0 Pros is an easy way for me to see upcoming pay, old paystubs, and tax forms. Cons The performance tracking is too light so we require another platform. Would be great if we could use the same one for both. Review Source ND Naomi D. Owner Accounting Used the software for: 1-2 years ### "Stress Free Payroll" December 19, 2024 5.0 I have been using for years. Compared to other payroll providers, integration and filings run seamlessly. Pros is easy to use and set up. The customer service is always easy to get in touch with and friendly. Cons I can't dismiss old clients from my client list. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Clients have complained about the products. Review Source CG Carlos G. Associate Project Manager Commercial Real Estate Used the software for: 6-12 months ### "Associate Project management " October 23, 2024 5.0 Love this app and is very user friendly. Pros Track your hours worked. See all your benefits in one single place. Cons This is actually a great application and i have not encountered any problems yet. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Program was not working as we wanted and we were looking for a one stop shop. Review Source Delicia T. customer support Internet Used the software for: 1-2 years ### "Great program" October 15, 2024 5.0 once i figured out things it was a great program, especially for small businesses and entrepreneurs. Pros is an amazing product to help with pay with breakdown of pay and showing w-2's Cons took some time to understand and get started Review Source KK Katie K. Community Coordinator Construction Used the software for: 2+ years ### "Great Program for Employers" December 2, 2024 5.0 Pros I like how its a good way to receive gift cards from my employer Cons I wish there were more selections of cards Review Source SM Sarah M. Founder Human Resources Used the software for: 6-12 months ### "Gusto: Great interface and tools! " September 27, 2024 5.0 My overall experience with was above average. They were my companies first ever payroll application and I’m glad we experienced them first. The interface was easy to use and to understand for a first time business owner. I struggled with maintaining the pricing model and had to switch to a cheaper competitor for bottom line purposes. Pros What I liked most about the product probably had to be the all inclusive packages for businesses. They handled pay memos, 1099 fillings and even communicated with the IRS on my behalf as my financial institution. Very good product. I also loved that covered onboarding and HR paper work. Cons The pricing model is a bit expensive and can be intimidating to new businesses. They also don’t really have a good sales team that communicates features productively to ensure transparency. Review Source Response from Gusto October 1, 2024 Hello Sarah, Thank you for sharing your thoughtful feedback! We're thrilled to hear that you found value in our all-inclusive packages, onboarding support, and ease of use, especially as a first-time business owner. 😊 We understand that pricing can be a concern, and we're always looking for ways to deliver more value to our customers. Your feedback on our sales communication is also noted, and we’ll work to improve in that area. We’re grateful you chose Gusto for your payroll journey, and we wish you continued success with your business! -Chelsea B Client Relations Team VR Verified Reviewer Business Owner Veterinary Used the software for: 1-2 years ### "If your budget is small, Gusto may work for you." September 2, 2024 3.0 I hate with a passion, but the price is right. Just know that you will have to pay your team by check and reconcile it later every 2-3 months due to Gusto problems. I'm actively trying to find a more secure solution. I have little faith that things are being calculated correctly either. Pros The user interface is really nice looking and it is easy to get started and use - when it is working. Cons There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost - has saved us money, but honestly we should have stuck with ADP because it was MUCH more secure. Review Source Response from Gusto September 6, 2024 Hello, Hello, Thank you for sharing your feedback. We’re pleased to hear that you find our user interface appealing and appreciate the cost benefits. However, I’m sorry to learn about the challenges you’ve encountered with our customer service. We are continuously working to improve our platform and address any issues our customers face. Your feedback is invaluable in helping us refine our services. If you have any specific concerns or need further assistance, please feel free to reach out to us directly at Support@Gusto.com. We are here to help resolve any issues and ensure your experience with Gusto is as smooth as possible. Thank you for your patience and understanding. -Chelsea B KR Kurt R. Sales Automotive Used the software for: 1-2 years ### "Great product for you employees" October 22, 2024 5.0 As an end user, is super easy and I like the fact that I can get my w-2 even old ones. Pros Ease of use for the end user, it is very intuitive Cons When you have to enter a note explaining why you worked it requires it to be typed in even when it is your regularly scheduled hours. Review Source Response from Gusto October 29, 2024 Hello Kurt, Thank you for the great feedback! We're so pleased that Gusto has been intuitive and easy for you to use, especially when accessing W-2s. We appreciate your input on entering notes, too—it helps us improve the experience for users like you. Thanks for sharing! -Gusto AK Andros K. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Gusto weighed up " November 19, 2024 4.0 is a powerful and user-friendly payroll solution, though lower pricing and faster support would make it even more appealing. Pros makes payroll and HR management simple, with an intuitive interface and features like automated tax filing, benefits management, and direct deposit. I love how it streamlines onboarding and compliance for my team. Cons However, it can be expensive for small businesses, especially when adding features beyond payroll. Customer support response times could also be improved during busy periods. Review Source BP Beena P. RN Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto the best way to reward your employees" February 27, 2025 5.0 Pros you can choose your gifts online and you have different options to choose from. Cons It may not be easy for those who are not very good with technologies Review Source Response from Gusto June 7, 2025 Hi Beena, Thanks for sharing your positive experience! We’re happy to hear you enjoy the employee rewards options available through Gusto. We understand that technology can sometimes be a challenge, and we’re always here to help make things easier for everyone. Thanks for choosing Gusto! The Gusto Team VL Vince L. Head of Accounts Marketing and Advertising Used the software for: 2+ years ### "Easy to use and lots of functionality" October 4, 2024 5.0 It's great. I'm able to see my time, PTO, paystubs, important documents, and "rainy day fund" within a minute. Pros Versatility and ease of use. I can do everything I need to do with the base product. Cons The cost of some of the features is too high. I would use more features is some of them were more affordable. Review Source Response from Gusto October 14, 2024 Hello Vince, Thank you for sharing your feedback! We're thrilled to hear that you're enjoying the versatility and ease of use with our platform, and that you’re able to access key features like time, PTO, paystubs, and more with such convenience. We appreciate your honesty about the cost of some features and understand that affordability can make a difference in how you use the product. Your input helps us as we continually work to improve and offer more value. If you ever have any specific suggestions, we’d love to hear them. Thanks again for being part of Gusto! -Chelsea B CG Chandler G. Paralegal Law Practice Used the software for: 1-2 years ### "Keep tracking of your monthly income" November 26, 2024 5.0 It makes it extremely easy to track my money and my paystubs in one place. Pros I like that shows how much I made during each month, so I can track how my average income per month. Cons There is a small transaction fee if you pull from your savings through Review Source SG Steve G. Engineer Management Consulting Used the software for: 6-12 months ### "Effortless Payroll and HR Management for Small Businesses" November 6, 2024 4.0 streamlines payroll and HR for small businesses, making complex tasks simple and efficient. Pros Easy payroll, benefits management, and user-friendly interface Cons Limited customization for advanced reporting. Review Source JT Jessica T. Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "I love Gusto" December 16, 2024 5.0 Overall I love how easy it is to access the website. Pros I love the rewards and incentive program. Cons Overall I like , it is very user friendly. Review Source lB latoya B. founder Cosmetics Used the software for: 1-2 years ### "No Hassle Payment" October 7, 2024 5.0 This software ensures that all of my taxes are paid and I'm never hit with the daunting task of wondering if and how much i owe or missing any deadlines, Pros My accountant introduced me to this app for my business and I love how everything is automated. Once you're set-up, it's basically fuss-free. Cons The only thing i dont like is how long it takes to update changes when you want to adjust your payment schedule. I'm a little spoiled but they have to do double and triple checks and let things cycle through but i guess that means your finances are safe! Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) this was easier to use and gave more data and feedback Review Source PN Princess N. Legal Associate Legal Services Used the software for: 2+ years ### "Gusto for the win" September 10, 2024 5.0 Pros I like the part of accessing everything as everything is readily available from the drop down menu,our teams onboarding is simple and allows us to input our own information to cut down on time spent doing that,I have to appreciate how accessing the necessary features has been incredibly straight forward whether on the phone or desktop. Cons Nothing. works well and it has not given us any trouble when using it. Review Source Response from Gusto September 13, 2024 Hello Princess, Thank you for your wonderful feedback! 🎉 We’re so happy to hear that Gusto has been working seamlessly for you and your team. It's great to know that our platform's accessibility and ease of use, both on desktop and mobile, have been a win for your onboarding process and daily tasks. Your experience is exactly what we strive for, and we’re here to continue making things even better. If you ever need anything, feel free to reach out! -Gusto ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.