# Page 12 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Gusto ## Showing most helpful reviews Showing 276-300 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Andros K. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Gusto weighed up " November 19, 2024 4.0 Gusto is a powerful and user-friendly payroll solution, though lower pricing and faster support would make it even more appealing. Pros Gusto makes payroll and HR management simple, with an intuitive interface and features like automated tax filing, benefits management, and direct deposit. I love how it streamlines onboarding and compliance for my team. Cons However, it can be expensive for small businesses, especially when adding features beyond payroll. Customer support response times could also be improved during busy periods. Review Source GJ Grant J. Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Gusto Review " August 23, 2024 4.0 Overall I would recommend Gusto and say that it works very well. Pros I enjoyed the simple user face of Gusto. It was easy to navigate and find everything that I needed. Cons When I had questions, it often took a while for customer service to get back to me. When they did, they were very helpful, but it often took some time. Review Source Response from Gusto September 6, 2024 Hello Grant, Thank you for sharing your experience! We're glad to hear you found Gusto’s user interface easy to navigate and that our support team was helpful. We understand that timely support is important, and we're always working to improve response times. Your feedback helps us continue to enhance our services. We're thrilled to know you'd recommend Gusto and appreciate your continued trust! -Gusto ND Naomi D. Owner Accounting Used the software for: 1-2 years ### "Stress Free Payroll" December 19, 2024 5.0 I have been using Gusto for years. Compared to other payroll providers, integration and filings run seamlessly. Pros Gusto is easy to use and set up. The customer service is always easy to get in touch with and friendly. Cons I can't dismiss old clients from my client list. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Clients have complained about the products. Review Source HB Hannah B. Senior Art Director Marketing and Advertising Used the software for: 2+ years ### "Your own little accessible HR " November 4, 2024 5.0 Gusto is what my workplace uses for the employees to take PTO, review and select benefits, and more. We don't have a formal HR department, so Guso acts as our own little HR for most of what we need! Pros Gusto is really helpful for my workplace. I can access all of my benefits, time-off, reviews and more. Cons I wish Gusto gave me tips on how to manage my PTO or other services that they offer. Review Source VC Vanashia C. Director of operations Hospital & Health Care Used the software for: 1-2 years ### "Small business payroll for dummies" July 12, 2024 5.0 Perfect for what I needed small business employer with multiple hats to play, and this made payroll, more accurate and less stressful Pros How easy and straightforward the system is not complicated and identifying errors so that payroll can be completed Cons Very simplistic unfortunately it doesn’t have all the data categories. You’re larger more expensive systems will have however, if you have the time that they worked, and you use a application that integrates it the most bang for your buck. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Gusto Easy to set up and price effective Review Source Response from Gusto July 26, 2024 Hello Vanashia, Thank you for your review! We’re pleased to hear that you find our system easy and straightforward, and that it has made payroll more accurate and less stressful for your small business. We appreciate your feedback on the simplicity of our platform. While Gusto is designed to be user-friendly and cost-effective, we understand that it may not have all the data categories found in larger, more complex systems. We’re always working to improve and expand our features, and your input helps us in that process. Thank you for choosing Gusto and for sharing your experience. If you have any further suggestions or need assistance, feel free to reach out. -Gusto BB Bikash B. Developer Information Technology and Services Used the software for: 1-2 years ### "Gusto Review " November 11, 2024 3.0 Overall experience was good , you get what you paid for. Time tracking is easy and simple. Pros The price and the features it provides. Also easy to use and simple makes it a great product. Cons Not a lot of features and I feel like there are other similar products which provides a lot more options. Review Source CG Chandler G. Paralegal Law Practice Used the software for: 1-2 years ### "Keep tracking of your monthly income" November 26, 2024 5.0 It makes it extremely easy to track my money and my paystubs in one place. Pros I like that Gusto shows how much I made during each month, so I can track how my average income per month. Cons There is a small transaction fee if you pull from your savings through Gusto Review Source SJ Sotis J. Account executive Internet Used the software for: Less than 6 months ### "Employees' loyalty program." January 13, 2025 5.0 Pros easy to set loyalty program for employees and schedule payroll time. Cons Gusto dashboard is easy to navigate and control Review Source rM robert M. Lead service tech Construction Used the software for: 6-12 months ### "Dont miss your chance!!!" January 10, 2025 5.0 Fantastic app and will continue to use in the future Pros Easy to use and gives you a full breakdown of all your money Cons Nothing. The app is a dream to navigate and use Review Source JR Jennifer R. CSR Warehousing Used the software for: 2+ years ### "Gusto Review " September 9, 2024 5.0 User friendly and easy to use. Has mobile app & desktop versions. Pros PDF files of pat stubs and tax documents Cons Can't view your paycheck until it gets deposited to your bank. Review Source Response from Gusto September 13, 2024 Hello Jennifer, Thank you for taking the time to share your experience! We're happy to hear that you're finding Gusto user-friendly and enjoying both the mobile and desktop versions. 😊 We understand the concern about not being able to view your paycheck until it’s deposited. Your feedback is valuable, and we’ll pass it along to our team to explore ways to improve visibility before payday. We’re always here to help, so don’t hesitate to reach out if you need anything in the future! -Gusto CR Cameron R. Customer Service Representative Consumer Goods Used the software for: 6-12 months ### "Great for keeping track of everything " October 24, 2024 5.0 I loved being able to keep track of my time card, my days off, my important documents, and my time off requests Pros It's very easy to keep track of my time sheet Cons There isn't anything I don't like about it Review Source Response from Gusto October 29, 2024 Hello Cameron, Thank you for the great review! We're so glad to hear that Gusto makes it easy for you to track your timesheet, days off, and documents. Keeping everything in one place really does make a difference—thanks for sharing your experience! -Gusto EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto Review" October 10, 2024 5.0 Gusto is great for getting my payments through work. It’s easy to use and convenient Pros Payment is easy to receive and documents are easily accessible Cons Lagging and sometimes the app would not work Review Source OY Olga Y. Mental Health Provider Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and affordable" November 28, 2024 5.0 I receive payments from them monthly with no issues and always on time. Pros I get paid by Gusto monthly, and it's always on time. I thought about going with Gusto because it was affordable, but I decided to go with someone else. I now regret that I didn't go with Gusto. Cons That it's a self-help or do-it-yourself type of software. Review Source JT Jessica T. Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "I love Gusto" December 16, 2024 5.0 Overall I love how easy it is to access the website. Pros I love the rewards and incentive program. Cons Overall I like Gusto, it is very user friendly. Review Source JL Jonathan L. VP, Marketing, Customer Experience Consumer Services Used the software for: 2+ years ### "Good, with some covets " August 26, 2024 4.0 We use Gusto in our day-to-day for pay with our employees. While the platform is mostly fairly straightforward and easy-to-use, there are times where things are a bit too text-heavy, and make it a bit complicated to find what you need. Other than that, the platform has been fine and works well for what we need. Pros Relatively easy to use, but a little more text driven. Cons A little disorganized in certain areas make it hard to find specifics. Review Source Response from Gusto September 6, 2024 Hello Jonathan, ChatGPT said: ChatGPT Hello, Thank you for your feedback. We’re pleased to hear that you find Gusto generally easy to use. We appreciate your comments about the text-heavy sections and organizational aspects, and we'll take them into consideration for future improvements. If you need any assistance or have further suggestions, please feel free to reach out. -Gusto BP Beena P. RN Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto the best way to reward your employees" February 27, 2025 5.0 Pros you can choose your gifts online and you have different options to choose from. Cons It may not be easy for those who are not very good with technologies Review Source Response from Gusto June 7, 2025 Hi Beena, Thanks for sharing your positive experience! We’re happy to hear you enjoy the employee rewards options available through Gusto. We understand that technology can sometimes be a challenge, and we’re always here to help make things easier for everyone. Thanks for choosing Gusto! The Gusto Team JB Jason B. Director, Native Student Services Education Management Used the software for: 6-12 months ### "Comprehensive HR Management" September 6, 2024 4.0 It was an outstanding experience, Gusto Simplifies payroll management, reducing errors and ensuring compliance. Pros Streamlines HR processes, including payroll, benefits, and compliance. Cons Gusto is expensive tool and has a poor support system. does not help on time always make customer wait. Review Source Response from Gusto September 13, 2024 Hello Jason, Thank you so much for your feedback! We're thrilled to hear that Gusto has helped streamline your HR processes and simplify payroll management, especially when it comes to reducing errors and staying compliant. 🎉 However, we're truly sorry to hear that our support didn't meet your expectations. We strive to provide timely assistance and understand how frustrating it can be when things don’t move as quickly as you need. Your feedback is incredibly valuable, and we’ll be working hard to address these concerns to improve your experience moving forward. If you have any outstanding issues or further insights, don’t hesitate to let us know—we’re here to help! -Gusto JS John S. Manager Telecommunications Used the software for: 2+ years ### "Bravo, Gusto!" August 5, 2024 4.0 Overall our experience with Gusto was positive and I would recommend checking it out. Pros Gusto is perfect for small to medium size firms that want an easy interface for both admins and users. Cons Sometimes Gusto can be too simple and doesn't offer everything competitors did at the time of using it. Review Source Response from Gusto August 16, 2024 Hello John Thank you for the kind words and the thoughtful review! We're thrilled to hear that Gusto has been a great fit for your small to medium-sized firm, and that you found our interface easy to use for both admins and users. We understand that while simplicity is one of our strengths, it can sometimes mean not having every feature you might find elsewhere. We're always working to improve and expand our offerings, so your feedback is incredibly valuable to us. We're delighted that your overall experience with Gusto was positive, and we appreciate your recommendation. If you ever have suggestions or need anything in the future, don't hesitate to reach out—we're here to help! -Gusto Team ZL Zoe L. Veterinary Assistant and Office Manager Veterinary Used the software for: 1-2 years ### "Gusto is great" September 16, 2024 5.0 Pros Easy to use platform, multiple products in one place Cons It was not easy to make changes to payroll, and was more expensive than local competitors Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto Ease of use and not a lot of work on our end Review Source Response from Gusto September 20, 2024 Thank you, Zoe, for your review! We're thrilled to hear that you find Gusto's platform easy to use and appreciate having multiple products in one place. We understand that making changes to payroll can sometimes be tricky, and we're always working on improvements to make things more seamless for our users. As for pricing, we aim to provide great value with our range of features, and we appreciate your feedback. If you ever have any questions or need assistance, our team is here to help. Thanks for choosing Gusto! -Gusto VR Verified Reviewer Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Gusto: Easy PTO management & employee visibility" August 16, 2024 5.0 I have enjoyed my time using Gusto; it alerts me around payday and helps me look through my paystubs and PTO management. Pros Tracking and requesting PTO is incredibly easy and manageable. Cons I don't really have any negative feedback; Gusto has been helpful for everything I've needed it for. Review Source Response from Gusto August 20, 2024 Hello, Thank you for sharing your experience! We're so glad to hear that Gusto has made tracking and requesting PTO a breeze for you. It’s also great to know that our alerts and paystub features have been helpful in managing your time and payroll. We love hearing that you’ve enjoyed using Gusto, and we’re here for you if you ever need anything. Thanks for being a part of the Gusto community! -Gusto hM heather M. Vice President Real Estate Used the software for: 1-2 years ### "Gusto's handling of benefits is lackluster" September 3, 2024 3.0 When it's good, it's good....when you actually need help it's rather ridiculous Pros Most of the employee onboarding process is very simple Cons Gusto's handling of medical benefits is a nightmare. Review Source Response from Gusto September 5, 2024 Hi Heather, Thank you for sharing your feedback with us. We’re glad to hear that you found the employee onboarding process simple, but I’m truly sorry to hear that your experience with our benefits support didn’t meet your expectations. We understand how important it is to get timely and effective help, especially when it comes to something as critical as medical benefits. We’re always working to improve, and your comments help us do just that. If you have specific concerns or unresolved issues, we’d love to assist you directly. Please feel free to reach out, and we’ll do our best to make things right. Best, The Gusto Team CB Crysta B. Medical assistant Medical Practice Used the software for: 6-12 months ### "Review of gusto" November 6, 2024 5.0 I have not had a single bad experience with gusto. It is easy to use and easy to log into each time even with biometrics. Pros Gusto is an easy way to keep track of earnings and past pay periods. Cons Signing up on the app with gusto was a little tricky but after getting all of the information in and signed on, it is great. Review Source MW Matt W. CFO Real Estate Used the software for: 2+ years ### "Why we use Gusto" August 23, 2024 5.0 Pros The ability to completely simplify payroll. Cons benefits set up can be cumbersome and confusing. Review Source Response from Gusto September 6, 2024 Hello Matt, Thank you for your feedback! We’re happy to hear that Gusto has simplified your payroll process. We understand that benefits setup can sometimes be tricky, and we’re constantly working to improve that experience. If you ever need assistance with benefits or have any questions, our team is here to help. We appreciate your trust in Gusto! -Chelsea B LC Latisha C. Social media marketing E-Learning Used the software for: Less than 6 months ### "Nice app after learning. " February 10, 2025 4.0 Pros Nice app but was a little confusing to learn. Cons Was confusing learning to use it. So I guess ease of use. Review Source Response from Gusto February 21, 2025 Hello Latisha, Hi there, Thank you for sharing your thoughts! We’re glad to hear that after some learning, you found the app to be useful. We understand that getting started can sometimes be tricky, and we’re constantly working to make the experience as intuitive as possible. If you have any suggestions or need further assistance, don’t hesitate to reach out. We’re here to help! JF James F. Accountant Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto to QBO" October 29, 2024 4.0 Pros Ability to sync with QBO is helpful and has saved time with recording payroll JEs Cons It’s not easy to change or add new payroll category names Review Source Talk to a Capterra advisor for free and get results within 15 minutes.