# Page 13 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Gusto the right Employee Recognition solution for you? Explore 4209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 13 - Reviews of Gusto ## Showing most helpful reviews Showing 301-325 of 4209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Justin H. General Manager Restaurants Used the software for: 2+ years ### "General Mangaer and Gusto Fan!" August 27, 2024 5.0 Gusto provides a simple end to end hiring proccess, a seamless payroll experience, and is user friendly for all members of the organization. Pros Gusto offers a user friendly platform that allows you to achieve all of HR/Payroll tasks in a timley manner. Cons It feels like thier is a constant push to use their features that we are not taking advantage of. Advertising that I could do without. Review Source Response from Gusto September 6, 2024 Hello Justin, Hello, Thank you for your kind words and for being a Gusto fan! We’re delighted to hear that you find our platform user-friendly and efficient for your HR and payroll tasks. We appreciate your feedback regarding the promotion of additional features. We aim to offer valuable tools and options, but we understand that it can sometimes feel overwhelming. Your comments will help us balance our communications better. If you have any other feedback or need further assistance, please don’t hesitate to reach out. Thank you for choosing Gusto! -Gusto EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto Review" October 10, 2024 5.0 Gusto is great for getting my payments through work. It’s easy to use and convenient Pros Payment is easy to receive and documents are easily accessible Cons Lagging and sometimes the app would not work Review Source GL Gabrielle L. Director Education Management Used the software for: Less than 6 months ### "Great company to work with" August 27, 2024 4.0 Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us. Pros Wonderful customer service, really responsive and easy to work with. Cons We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Customer Service issues anytime we had questions we always got the run around or they wouldn't know how to help us and it would take hours to fix a minor issue. Review Source Response from Gusto September 6, 2024 Hello Gabrielle, Hello, Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with. We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out. Thank you again for choosing Gusto and for your valuable feedback. -Gusto Joseph P. Marketing Manager Accounting Used the software for: 2+ years ### "Gusto is fast and easy!" August 23, 2024 5.0 Overall it has been great and our company loves it Pros Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple Cons I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me Review Source Response from Gusto September 6, 2024 Hello Joseph, Hello, Thank you for your feedback! We're pleased to hear that Gusto has made managing payroll and benefits simple for your business. We appreciate your input on the checking account and will take it into consideration as we continue to improve. If you have any other suggestions or need assistance, feel free to reach out! -Chelsea B ED Eduardo D. Marketing manager Health, Wellness and Fitness Used the software for: 2+ years ### "The best tool I know for payroll management " September 12, 2024 5.0 Gusto is simple and straightforward. The setup is easy and you can tailor the tool to your needs: how you prefer to get paid, how your documents will be stored, when to get notified and more. Pros It is easy to use, organized and it offers different features that make your life easier when filing for taxes, getting paid and more. Cons I honestly never had a problem or disliked anything about it. Review Source Response from Gusto September 13, 2024 Hello Eduardo, Thank you for sharing your experience with Gusto! 😊 We’re so happy to hear that you find it easy to use, organized, and full of features that make managing payroll and taxes a breeze. It’s fantastic that the setup was simple and that you’ve been able to tailor everything to your needs. We love hearing that Gusto has made things easier for you! If you ever have any questions or need assistance, we’re always here to help. Thanks again for the kind words! -Gusto VR Verified Reviewer HCC Hospital & Health Care Used the software for: 1-2 years ### "Gusto review " September 9, 2024 5.0 My overall experience has been great so far. Pros The options for different gift cards is what I like best. Cons There was nothing I disliked about using gusto. Review Source Response from Gusto September 11, 2024 Hello there, Thank you for your kind review, wer're happy to hear you've had a positive experience. -Gusto Team YB Yatunyi B. Full Stack Developer Information Technology and Services Used the software for: 1-2 years ### "Intuitive onboarding platform-takes a lot of work out my hands" August 21, 2024 5.0 Pros Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost. Cons As the time grows it can be slightly expensive. Review Source Response from Gusto August 26, 2024 Hello Yatuni, Thank you so much for your feedback! We're thrilled to hear that Gusto's onboarding platform has made the process easier and more efficient for you. We aim to provide an intuitive and comprehensive solution that feels like having a full HR team on your side. We understand that costs can add up over time, and we strive to deliver the best value for the services we provide. If you have any suggestions on how we can improve, please let us know! -Gusto DP Debbie P. Accountant Defense & Space Used the software for: 2+ years ### "Accountant Approved" September 11, 2024 5.0 Pros Very user friendly and the customer service is outstanding!! Cons So far I have nothing bad to say about Gusto Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and ease of use for our clients and ourselves with an accountant login Review Source Response from Gusto September 13, 2024 Hello Debbie, Thank you for your glowing feedback! We're thrilled to hear that Gusto's user-friendly platform and outstanding customer service have made a positive impact on you and your clients. It’s great to know that the accountant login has been helpful, and we’re proud to be a cost-effective solution that works for both your team and your clients. We appreciate you choosing to switch to Gusto and are here to continue supporting you. If you ever need anything, don’t hesitate to reach out! -Gusto DC David C. Territory manager E-Learning Used the software for: 1-2 years ### "Great program to engage employees " November 19, 2024 5.0 Great, oveal very easy to use with great customer support. Pros Great easy to use and allows for our team to feel connected remotely. Cons Expiration dates on gifts provided by gusto Review Source EB Erik B. Customer Service Director Consumer Goods Used the software for: 2+ years ### "Superb HR / Payroll platform" September 23, 2024 5.0 Overall very happy with Gusto, arguably the best payroll software I've used. Pros Intuitive dashboard, responsive support team, makes payroll processing a breeze. Our employees appreciate the early deposit when using Gusto cash account. Cons Cash account APY could be more competitive. Review Source Response from Gusto September 27, 2024 Hello Erik, Thank you for the fantastic feedback! We're delighted to hear that our intuitive dashboard and responsive support team have made payroll processing a breeze for you. It’s also great to know that your employees are enjoying the early deposits with the Gusto Cash Account. We're thrilled to be your top choice for payroll software! -Gusto KG Kelly G. Executive Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Paycheck processing review" September 12, 2024 4.0 when I did have and issue it was very hard to get to a person Pros Easy application to manage from phone, so ease of use Cons it takes long to come up, the walking cow is a little much Review Source Response from Gusto September 19, 2024 Hi Kelly, Thank you for sharing your thoughts! We're happy to hear that you find the app easy to use on your phone. We appreciate your feedback regarding the loading times and Penny the Pig animation. If you ever need support, don’t hesitate to reach out—we’re always here to help! -Gusto AC Alex C. Customer Insights Executive Financial Services Used the software for: 1-2 years ### "Gusto Review" October 21, 2024 4.0 Good but moved off due to wanting to make bulk meals for cheaper but it gives better variation through gusto Pros Simplifies the ability to work with payroll, HR, and my benefits Cons There are no real cons to what I use this software for, it is all easy to use in general Review Source Response from Gusto October 29, 2024 Hello Alex, Thank you for your review! We're happy to hear that Gusto made managing payroll, HR, and benefits easier for you. It sounds like you've found a new direction, but we're glad Gusto was a positive part of your journey. Thank you for sharing your experience! -Gusto DB Damon B. Founder Telecommunications Used the software for: 2+ years ### "Great platform for receiving and sending payments" May 17, 2025 5.0 A great, stable way to pay and receive money. The notifications are excellent and shifting money locations is smooth and easy. Pros Excellent communication and tracking on financial payments. Cons No major issues or problems with the platform. Review Source RK Ryan K. Server Restaurants Used the software for: Less than 6 months ### "Gusto is very user friendly!!!" December 11, 2024 4.0 Overall I don’t Tammy have any complaints Pros Ease of use. Very user friendly and convenient. Cons There want to Many things I noticed that I didn’t like Review Source AN Ayishatu N. Community Engagement Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "love it for new businesses " October 16, 2024 5.0 while brief, it was amazing to use and got me paid on time Pros great for me to clock in and out and got my money on time! Cons not as user friendly as I'd like it to be Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) Justworks was able to scale with company Review Source MN Morgan N. Manager of Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "A Good Choice for Payroll Management" September 6, 2024 4.0 Overall, I am pleased with Gusto. I love how simple it is to view all previous paystubs in addition to the year-to-date breakdown. I also think the calendar with special company dates listed is a thoughtful feature. Pros I enjoy how simple it is to view all of your paystubs and update information. It was also very easy to adjust the paycheck split as well when in previous payroll systems, it would take literal days/weeks to make a single adjustment. Cons I don't like that I can't view my upcoming paycheck and sometimes the check is delayed. In my other roles, I'm able to view my incoming check the day before it is deposited into my account, but that doesn't seem to be the case with Gusto. Review Source Response from Gusto September 9, 2024 Hello Morgan, Thank you for your thoughtful feedback! We're glad to hear you enjoy the ease of viewing your paystubs and updating your information quickly with Gusto. We understand your concern about not being able to view upcoming paychecks and delays, and we appreciate you sharing that insight. It’s feedback like yours that helps us improve, and we’re always looking for ways to make the experience even smoother. We're happy you're pleased overall, and we'll keep working to make Gusto even better! -Gusto VR Verified Reviewer Photographer Photography Used the software for: 6-12 months ### "Gusto works great for small business payroll" September 7, 2024 4.0 It is great when accessing from a laptop, just don't try from your phone unless you are a W2 employee. This has to be a relatively easy thing to fix, no? Pros It is a straightforward way to get paid by your employer. Also great way to get your tax forms at the end of the year. Cons The Gusto Wallet app for your phone only works for W2 employees, so I can't access my account on my phone. How many people really use their phone to check and manage their finances anyway? Review Source Response from Gusto September 13, 2024 Hello there! Thank you for sharing your experience with Gusto! We're glad to know that the platform works well for your payroll needs and makes it easy to access tax forms at year-end. 🎉 We completely understand your frustration with the Gusto Wallet app not being available for non-W2 employees on mobile. While we designed the app with certain features tailored to W2 employees, we appreciate your suggestion. Your feedback is noted, and we’re constantly looking for ways to improve access for everyone. We'll be sure to share this with our team as we explore future updates. Thanks again for your input—your voice helps us make Gusto better for all users! -Gusto AA Amir A. Administrative Accounting Used the software for: 6-12 months ### "Gustuu Review" November 6, 2024 5.0 Gusto offers an intuitive interface and comprehensive payroll features, making it a solid choice for small to mid-sized businesses. However, its customer support has received mixed reviews, and some users have reported delays in direct deposits. Pros Gusto offers an intuitive interface, automated payroll, and seamless integration with accounting software. Cons it lacks a mobile app for employers to run payroll on the go. Review Source NB Nitansha B. Cashier Retail Used the software for: 6-12 months ### "Reward platform " December 2, 2024 5.0 Good platform for rewards to employees … Pros Seamless platform to give rewards and also make an announcement to motivate others Cons Brand options to give gift cards is quiet less Review Source HC Heather C. CEO Hospital & Health Care Used the software for: 1-2 years ### "Positive Taxes, Payroll and benefits" August 19, 2024 5.0 Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic. Pros I like the features addition options for things that I don't necessarily need for my business i don't have to up scribe for those features. Response time on payroll has been amazing. Cons When additional payments needed to be added to payroll history it was difficult to navigate. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) cost was too much with quickbooks and the fees were too much for my small business. Review Source Response from Gusto August 20, 2024 Hello Heather, Thank you for your thoughtful review! We’re thrilled to hear that you’ve found Gusto’s features and payroll response time to be amazing. It’s great to know that our flexible options allow you to only use what you need without any extra costs. We appreciate your feedback on adding payments to payroll history and will take that into consideration as we continue to improve our platform. We’re also glad that switching from QuickBooks to Gusto has been a positive experience for your business, both in terms of cost and ease. If you ever need any assistance or have more feedback, we’re here to help. Thanks for choosing Gusto! -Gusto JR Jennifer R. CSR Warehousing Used the software for: 2+ years ### "Gusto Review " September 9, 2024 5.0 User friendly and easy to use. Has mobile app & desktop versions. Pros PDF files of pat stubs and tax documents Cons Can't view your paycheck until it gets deposited to your bank. Review Source Response from Gusto September 13, 2024 Hello Jennifer, Thank you for taking the time to share your experience! We're happy to hear that you're finding Gusto user-friendly and enjoying both the mobile and desktop versions. 😊 We understand the concern about not being able to view your paycheck until it’s deposited. Your feedback is valuable, and we’ll pass it along to our team to explore ways to improve visibility before payday. We’re always here to help, so don’t hesitate to reach out if you need anything in the future! -Gusto ZL Zoe L. Veterinary Assistant and Office Manager Veterinary Used the software for: 1-2 years ### "Gusto is great" September 16, 2024 5.0 Pros Easy to use platform, multiple products in one place Cons It was not easy to make changes to payroll, and was more expensive than local competitors Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto Ease of use and not a lot of work on our end Review Source Response from Gusto September 20, 2024 Thank you, Zoe, for your review! We're thrilled to hear that you find Gusto's platform easy to use and appreciate having multiple products in one place. We understand that making changes to payroll can sometimes be tricky, and we're always working on improvements to make things more seamless for our users. As for pricing, we aim to provide great value with our range of features, and we appreciate your feedback. If you ever have any questions or need assistance, our team is here to help. Thanks for choosing Gusto! -Gusto RA Ritz A. CEO Accounting Used the software for: 1-2 years ### "Gusto payroll processor" November 12, 2024 5.0 I have been using gusto for a while now and I am satisfied with the service Pros Ease of use, knowledgeable customer service, Cons Wish the QBO sync for journal entries have class so I dont have to make manual adjustments in QBO. Review Source AO Abiola O. CSO Insurance Used the software for: 6-12 months ### "Very simple to use" December 6, 2024 5.0 Incredible is the least as the app is so useful. Pros It was easy to use and broke down all my information into bits. Cons Might look like a lot of unnecessary information initially. Review Source SS Shaya S. Audiometric technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto software" November 6, 2024 5.0 Pros It's not complicated and easy for every one to use it Cons Availability and more comfortable to work with it, Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.