# Page 14 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Gusto ## Showing most helpful reviews Showing 326-350 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Karine P. Therapist Alternative Medicine Used the software for: Less than 6 months ### "My experience " July 19, 2024 4.0 In general it was very positive and pleasant Pros Ease and organization in general, very practical and functional Cons Support could have more options, and be faster Review Source Response from Gusto August 1, 2024 Hello Karine, Thank you for sharing your feedback! We’re glad to hear you found Gusto easy to use and well-organized. Your positive experience is exactly what we aim for. We appreciate your comments about our support options and speed. We’re always looking for ways to improve, so your input is valuable as we work to enhance our service. If you have any specific suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The Gusto Team AA Amir A. Administrative Accounting Used the software for: 6-12 months ### "Gustuu Review" November 6, 2024 5.0 Gusto offers an intuitive interface and comprehensive payroll features, making it a solid choice for small to mid-sized businesses. However, its customer support has received mixed reviews, and some users have reported delays in direct deposits. Pros Gusto offers an intuitive interface, automated payroll, and seamless integration with accounting software. Cons it lacks a mobile app for employers to run payroll on the go. Review Source GM Gregory M. Director Marketing and Advertising Used the software for: 2+ years ### "Great software!" August 15, 2024 5.0 Overall it's been exactly what I need for my business purposes. Pros It makes it very easy to pay my vendors and employees. Cons I really have nothing negative to say about Gusto. Review Source Response from Gusto August 23, 2024 Hello Gregory, Thank you so much for the fantastic review! We're thrilled to hear that Gusto has made it easy for you to pay your vendors and employees. It's great to know that our software meets your business needs perfectly. If you ever need anything or have any suggestions, we're always here to help. Thanks for choosing Gusto! -Gusto VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "User Friendly" August 23, 2024 4.0 Pros It is easy to use and user-friendly. It is also easy to use for self-service reporting. The biggest advantage is that it is convenient for reporting nationwide. Cons It's a good system overall, but it costs a bit. The only downside is the financial burden. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Because Gusto is easier to implement and offers more support. Review Source Response from Gusto August 27, 2024 Hello! Thank you for your review! We're glad to hear that you find Gusto user-friendly and convenient, especially for nationwide reporting and self-service. We strive to provide a seamless experience and robust support to help make payroll and HR tasks easier for you. We understand that costs can be a consideration, and we aim to deliver great value for the comprehensive services we provide. Thank you for choosing Gusto and for sharing your experience with us! -Gusto SW Stephenie W. Owner Accounting Used the software for: 6-12 months ### "Simplified payroll processing" September 24, 2024 5.0 The login process is easy, but I don't sig in too often. The steps to find your report are fairly easy if you build your own report. Pros Summary emails sent when payroll has been processed! Cons Finding the correct report isn't the easiest, unless you use Gusto frequently. Review Source Response from Gusto October 1, 2024 Hello Stephenie, Thanks so much for your feedback! We're thrilled to hear that our summary emails make payroll processing simpler for you. 🎉 We understand that finding the right reports can be tricky at times, especially if you’re not logging in frequently. If you'd like, we can guide you through creating custom reports that fit your needs or make suggestions for easier navigation. Don't hesitate to reach out—we're here to help make it as smooth as possible! -Chelsea B Client Relations Gusto AK Amanda K. Assistant Director E-Learning Used the software for: Less than 6 months ### "Gusto Saves Time But Could Be Simpler" September 16, 2024 5.0 My experience with Gusto has been positive. It’s really helpful for managing payroll and taxes also benefits all in one place and it saves me a lot of time. While some features can be a bit confusing at first once you get the hang of it everything runs smoothly. Pros Things I like about Gusto is it makes handling payroll so easy. I can pay my team members within a minutes with some clicks and it also takes care of taxes automatically which saves me a lot of time. I also like how it tracks benefits and vacation days all at a glance. Cons If I mentions things I don't like about Gusto is that sometimes the reports can be a bit tricky to customize. I also find that add some features can be a bit confusing at first. Review Source Response from Gusto September 20, 2024 Hello Amanda, Thank you for your honest review! We're thrilled to hear that Gusto has made payroll, taxes, and benefits easier for you, helping to save time and streamline your processes. Your feedback about reports and certain features being tricky to navigate at first is valuable, and we're always working to improve the user experience to make everything as simple as possible. If you ever need guidance or have suggestions, please don't hesitate to reach out — we're here to help! -Gusto RK Ryan K. Server Restaurants Used the software for: Less than 6 months ### "Gusto is very user friendly!!!" December 11, 2024 4.0 Overall I don’t Tammy have any complaints Pros Ease of use. Very user friendly and convenient. Cons There want to Many things I noticed that I didn’t like Review Source TM Troy M. Executive Director Religious Institutions Used the software for: 6-12 months ### "A sensible choice for a great payroll product" September 26, 2024 5.0 Gusto is the type of software that has easy administrative interface, along with excellent communication emails to employees. The phone app is available and easy to use, and end users appreciate knowing when they are getting paid. Pros It is extremely easy to use, and covers virtually every scenario for payroll. Cons I suppose that it isn't always a well known as larger providers, but it has an excellent common sense approach to everything. Review Source Response from Gusto October 1, 2024 Hello Troy, Thank you for sharing your experience! We're delighted to hear that Gusto's ease of use and comprehensive payroll features have been valuable for you. 😊 We strive to keep things straightforward and intuitive, so it's great to know our common-sense approach is resonating. We’re always here to support you and your team—whether through our emails, admin interface, or mobile app. Thanks for choosing Gusto! -Chelsea B Client Relations Team SW Steve W. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Weeks of Glitches" August 1, 2024 1.0 Pretty bad. The product is not ready for prime-time. Pros Still after weeks and multiple phone calls I cannot get logged in to Gusto. This is sort of humorous/ridiculous. Cons Customer service is not helpful Logging in did not work after weeks of trying Review Source Response from Gusto August 6, 2024 Hello Steve, Thank you for sharing your experience. We sincerely apologize for the difficulties you’ve faced trying to log in to Gusto. This is certainly not the experience we aim to provide. We take your feedback seriously and would like to help resolve this issue as quickly as possible. Please reach out to our support team directly via chat, email or phone: https://support.gusto.com/article/115266364100000/Contact-Gusto-or-check-the-status-of-a-support-ticket#contactgustoandviewhours . Your satisfaction is important to us, and we’re committed to getting this resolved for you. Thank you for your patience and understanding. The Gusto Team SS Shaya S. Audiometric technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto software" November 6, 2024 5.0 Pros It's not complicated and easy for every one to use it Cons Availability and more comfortable to work with it, Review Source LG Lily G. Yoga Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto is Useful" October 2, 2024 5.0 Overall, it’s been a very useful platform that has meet needs. Pros Great payment platform! Delivers timely payments to a team Cons It does lack some user friendliness and could improve. Review Source Response from Gusto October 9, 2024 Thank you, Lily, for sharing your experience! We're so glad to hear that Gusto has been delivering timely payments to your team and meeting your needs. We appreciate your feedback about user-friendliness—it's something we’re always working to improve. If you ever have suggestions or run into any issues, feel free to reach out. We're here to support you and your team as you continue using Gusto! -Gusto RA Ritz A. CEO Accounting Used the software for: 1-2 years ### "Gusto payroll processor" November 12, 2024 5.0 I have been using gusto for a while now and I am satisfied with the service Pros Ease of use, knowledgeable customer service, Cons Wish the QBO sync for journal entries have class so I dont have to make manual adjustments in QBO. Review Source NB Nitansha B. Cashier Retail Used the software for: 6-12 months ### "Reward platform " December 2, 2024 5.0 Good platform for rewards to employees … Pros Seamless platform to give rewards and also make an announcement to motivate others Cons Brand options to give gift cards is quiet less Review Source JK Jasmine K. CEO Marketing and Advertising Used the software for: 2+ years ### "Great Platform & Tool!!!" August 15, 2024 5.0 My overall experience has been great with this tool! I use it heavily for my business Pros I love how simple payroll is and how Gusto handles everything for me Cons I actually dont have any thing I do like like about this program Review Source Response from Gusto August 20, 2024 Hello Jasmine, Thank you for the fantastic feedback! We're delighted to hear that Gusto has made payroll simple and that you’ve had such a great experience using our platform for your business. It's wonderful to know that there isn’t anything you dislike about the program—that’s exactly what we aim for! If you ever need anything, we’re here to help. Thanks for choosing Gusto to support your business! -Gusto Team VR Verified Reviewer President Insurance Used the software for: Less than 6 months ### "Terrible customer service and processing" July 11, 2024 1.0 Terrible. Problems happen in any business, but you need to help the client when they do. They have left us with no recourse and their staff appear completely incompetent. They have a cheap rate for payroll because they obviously cut every corner they can. Pros Nothing, I am very disappointed in the firm. I only need simple payroll and they botched it and won't fix it. Definitely firing them. Cons They misreported our payroll as bi-weekly instead of monthly. They are paying monthly and the EDD is expecting taxes bi-weekly so we are accumulating penalties. Review Source Response from Gusto July 26, 2024 Hello, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with our service. Please note that we rely on accurate employer-provided tax account information, including deposit schedules, to ensure timely filings and payments. We are committed to resolving issues promptly and improving our support processes. If there are any additional details or specific concerns you'd like to address, please reach out directly so we can assist you further. YD Yixi D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto is a must have for small business" November 12, 2024 5.0 Pros Gusto is very easy to use. I’m pleased to have 6 months free trial through Novo. Cons Nothing I discovered so far that I didn’t like Review Source JA Judith A. Director of Operations Information Technology and Services Used the software for: 2+ years ### "Gusto is worth it!" June 10, 2024 4.0 Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us. Pros Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use. Cons Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes Reason for choosing Gusto Gusto was referred to us by someone. We did the demo and decided to go with it. Overall, we were not disappointed. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We were frustrated with the wait time for customer support. Review Source Response from Gusto June 18, 2024 Hello Judith, Thank you for your comprehensive review! We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels. It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience. Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you. Thank you for being a valued Gusto customer! -Gusto DH DeAndra H. Community engagement Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Gusto for small businesses" July 8, 2024 4.0 I loved Gusto! I had an employer use it and it was great for requesting time off and being able to view vacation time. It was also very useful in accessing tax documents. It also provided several different saving options. Pros I enjoyed the easy access to tax documents and payroll. Cons My least favorite feature in Gusto was the transfer time from a savings account in gusto to an actual banking account. It was not convenient. Review Source Response from Gusto July 26, 2024 Hello DeAndra, Thank you for your review! We’re delighted to hear that you enjoyed easy access to tax documents and payroll, and found Gusto useful for requesting time off and viewing vacation time. We apologize for the inconvenience you experienced with the transfer time from a savings account to a banking account. Your feedback is valuable, and we’re continually working to improve our features and processes. If you have any more suggestions or need assistance, please let us know. -Gusto TJ Tanya J. Founder Facilities Services Used the software for: 1-2 years ### "Terrible Support " June 27, 2024 4.0 Dissatisfied in the end. I incurred multiple bank fees due to a mistake that took way to long to correct Pros Onboarding ease. New employees were easily onboarded and reported to the state. Cons Gusto like many software companies FAIL when it comes to providing adequate and thorough support. If you never run into issues, then the software works perfectly. If you have the unfortunate mistake of needing Gusto to correct a mistake they made, you will discuss this with 4 or 5 people vie email and chat and no one will share information with the other. It’s been a headache and after 17 months, I’m cutting ties. Review Source Response from Gusto July 26, 2024 Hello Tanya, Thank you for sharing your feedback. We’re glad to hear that you found the onboarding process smooth and efficient. However, we’re truly sorry to learn about your challenges with support and the delays in resolving issues. This is not the experience we aim to provide, and we understand your frustration with having to deal with multiple contacts without effective resolution. We take your concerns seriously and will use your feedback to improve our support processes. If there’s anything specific you’d like to discuss further or if we can assist in any way, please let us know. -Gusto AO Abiola O. CSO Insurance Used the software for: 6-12 months ### "Very simple to use" December 6, 2024 5.0 Incredible is the least as the app is so useful. Pros It was easy to use and broke down all my information into bits. Cons Might look like a lot of unnecessary information initially. Review Source EC Eric C. Manager Real Estate Used the software for: 1-2 years ### "This company sucks" June 25, 2024 3.0 Pros This company sucks. They have terrible service. I switched banks and updated the information before I ran payroll so it would come out of my new account and selected the new account as the primary. The old account, there was no obvious way to remove it, and I thought electing the new account would take care of it. They drew out of the closed (old) account, which obviously didn't have any money in it, then charged me $100 per day "penalty" and as a punishment, they removed my same day deposit, WHILE STILL CHARGING ME FOR IT. Then, after explaining to them that this was their error, about 6 conversations, they refused to reinstate my same day deposit for which they were still charging me, were extremely condescending, AND REFUSED to refund me the $500 they charged as a penalty. Terrible company. Dont use them. Reason for choosing Gusto easy setup Review Source Response from Gusto June 28, 2024 Hello, We regret any inconvenience and distress this situation has caused you. Your experience does not reflect the standards we strive to uphold, and we are committed to ensuring a positive experience for all our customers. If you have further questions about your account, please reach out to us directly at Support@Gusto.com. A specialist will assist you in ensuring the correct account is set as the default. Please note that due to bank processing timelines, it is essential that the correct default account is set prior to initiating a debit. Thank you for your understanding. KH Kari H. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "Gusto in veterinary medicine" July 29, 2024 5.0 Pros I appreciate being able to access scheduling, time off, and payroll information in one app. Cons I found it slightly difficult to navigate some of the documents needed for tax purposes. Review Source Response from Gusto August 6, 2024 Hello Kari, Hi \[Reviewer’s Name\], Thank you for your review! We’re glad to hear that you appreciate having scheduling, time off, and payroll information all in one app. We understand that navigating tax documents can be challenging, and we appreciate your feedback. We’re always working to improve the user experience and will take your comments into consideration. If you need any assistance or have further suggestions, please don’t hesitate to reach out. -Chelsea B CD Carl D. News Director Broadcast Media Used the software for: 6-12 months ### "Payroll done easy!" October 10, 2024 5.0 Overall, its a great solution to managing payroll! Pros Easily manage payroll, get employees tax forms, etc! Cons Daunting to get started and learn how to enter all the info in at first. Review Source JP Jose P. Medical Biller Medical Practice Used the software for: 6-12 months ### "Gusto, very good option" September 12, 2024 4.0 Very good overall. Fees very competitive and app very detailed and friendly user. Pros Very competitive fees. The website very user friendly. Cons Sometime the timeframe that takes to transfer the money to the account. Review Source Response from Gusto September 13, 2024 Hello Jose, We’re so glad to hear that you find Gusto to be a user-friendly and cost-effective solution! Your satisfaction with our competitive fees and detailed app means a lot to us. We're always working on ways to make the experience smoother and faster and appreciate your feedback. Thank you again, we’re here if you need anything! -Gusto WO Wendy O. Human resource specialist Information Technology and Services Used the software for: 1-2 years ### "Gusto self service is top seller" June 14, 2024 5.0 Gusto saves us so much time and so many headaches! We no longer have to burden the HR department much of the administrative burden is reduced ,works for HR department and employees Pros Very easy to use and navigate user interface very little learning curve , I love that I can edit my payroll info, request time off ,manage benefits,track expenses and reimbursements all on my own Cons Time tracking capability are wanting but overall nice platform very easy to use Review Source Response from Gusto July 26, 2024 Hi Wendy, Thank you for your review! We're thrilled to hear that you find Gusto's user interface easy to use and appreciate the convenience of managing payroll, time off, benefits, expenses, and reimbursements independently. We also value your feedback on time tracking and are continually working to enhance our platform. It’s fantastic to know that Gusto has reduced the administrative burden for your HR department and saved time overall. If you have any more suggestions or need further assistance, feel free to reach out. -Chelsea B Talk to a Capterra advisor for free and get results within 15 minutes.