# Page 14 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Gusto the right Employee Recognition solution for you? Explore 4209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 14 - Reviews of Gusto ## Showing most helpful reviews Showing 326-350 of 4209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GJ Grant J. Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Gusto Review " August 23, 2024 4.0 Overall I would recommend Gusto and say that it works very well. Pros I enjoyed the simple user face of Gusto. It was easy to navigate and find everything that I needed. Cons When I had questions, it often took a while for customer service to get back to me. When they did, they were very helpful, but it often took some time. Review Source Response from Gusto September 6, 2024 Hello Grant, Thank you for sharing your experience! We're glad to hear you found Gusto’s user interface easy to navigate and that our support team was helpful. We understand that timely support is important, and we're always working to improve response times. Your feedback helps us continue to enhance our services. We're thrilled to know you'd recommend Gusto and appreciate your continued trust! -Gusto JL Jonathan L. VP, Marketing, Customer Experience Consumer Services Used the software for: 2+ years ### "Good, with some covets " August 26, 2024 4.0 We use Gusto in our day-to-day for pay with our employees. While the platform is mostly fairly straightforward and easy-to-use, there are times where things are a bit too text-heavy, and make it a bit complicated to find what you need. Other than that, the platform has been fine and works well for what we need. Pros Relatively easy to use, but a little more text driven. Cons A little disorganized in certain areas make it hard to find specifics. Review Source Response from Gusto September 6, 2024 Hello Jonathan, ChatGPT said: ChatGPT Hello, Thank you for your feedback. We’re pleased to hear that you find Gusto generally easy to use. We appreciate your comments about the text-heavy sections and organizational aspects, and we'll take them into consideration for future improvements. If you need any assistance or have further suggestions, please feel free to reach out. -Gusto YD Yixi D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto is a must have for small business" November 12, 2024 5.0 Pros Gusto is very easy to use. I’m pleased to have 6 months free trial through Novo. Cons Nothing I discovered so far that I didn’t like Review Source hM heather M. Vice President Real Estate Used the software for: 1-2 years ### "Gusto's handling of benefits is lackluster" September 3, 2024 3.0 When it's good, it's good....when you actually need help it's rather ridiculous Pros Most of the employee onboarding process is very simple Cons Gusto's handling of medical benefits is a nightmare. Review Source Response from Gusto September 5, 2024 Hi Heather, Thank you for sharing your feedback with us. We’re glad to hear that you found the employee onboarding process simple, but I’m truly sorry to hear that your experience with our benefits support didn’t meet your expectations. We understand how important it is to get timely and effective help, especially when it comes to something as critical as medical benefits. We’re always working to improve, and your comments help us do just that. If you have specific concerns or unresolved issues, we’d love to assist you directly. Please feel free to reach out, and we’ll do our best to make things right. Best, The Gusto Team JB Jason B. Director, Native Student Services Education Management Used the software for: 6-12 months ### "Comprehensive HR Management" September 6, 2024 4.0 It was an outstanding experience, Gusto Simplifies payroll management, reducing errors and ensuring compliance. Pros Streamlines HR processes, including payroll, benefits, and compliance. Cons Gusto is expensive tool and has a poor support system. does not help on time always make customer wait. Review Source Response from Gusto September 13, 2024 Hello Jason, Thank you so much for your feedback! We're thrilled to hear that Gusto has helped streamline your HR processes and simplify payroll management, especially when it comes to reducing errors and staying compliant. 🎉 However, we're truly sorry to hear that our support didn't meet your expectations. We strive to provide timely assistance and understand how frustrating it can be when things don’t move as quickly as you need. Your feedback is incredibly valuable, and we’ll be working hard to address these concerns to improve your experience moving forward. If you have any outstanding issues or further insights, don’t hesitate to let us know—we’re here to help! -Gusto AS Andrew S. Manager Banking Used the software for: 1-2 years ### "Easy to use just a little pricey " September 27, 2024 4.0 Pros Works great. Easy to set up and get started. Like how W2’s are sent and easy for employees to get. Cons A little pricier than some of the other options out there. Review Source Response from Gusto September 27, 2024 Hello Andrew, Thank you for your feedback! We're happy to hear that you've found Gusto easy to set up and that the W-2 process is working well for your team. We understand that pricing is an important factor, and we strive to provide the best value with the features and support we offer. We appreciate you choosing Gusto! -Gusto JS Julie S. Owner Hospital & Health Care Used the software for: 2+ years ### "Great payroll option for small business" September 3, 2024 5.0 I've been very pleased using Gusto to run my business's payroll for the past 5 years Pros Excellent customer service; user-friendly Cons I'd like more features available without having to upgrade my plan Review Source Response from Gusto September 5, 2024 Hello Julie, Thank you so much for your kind words and for being with us for the past five years! We're thrilled to hear that you find our customer service excellent and our platform user-friendly. We understand the desire for more features, and we’re always working on ways to enhance our services. Your feedback is valuable as we continue to improve. If you have any specific features in mind, please feel free to share them with us. Thank you again for your support! -Chelsea B Client Relations BG Brian G. Owner Automotive Used the software for: 1-2 years ### "Great Payroll Company " September 18, 2024 5.0 Pros Ease of use, Access to online portal and print paycheck stubs Cons Did not find any dislikes about gusto... Review Source Response from Gusto September 20, 2024 Hello Brian, Thank you for your feedback! We're delighted to hear that you're enjoying the ease of use and accessibility of our online portal for payroll and paycheck stubs. It's great to know that Gusto is meeting your needs without any dislikes so far. If you ever need support or have suggestions for us, we're here to help. Thanks again for your review! -Gusto VV Venkatesh V. micro finance Financial Services Used the software for: 1-2 years ### "The Gasto tool offers insightful expense tracking with a unique, user-friendly interface. Efficient and effective." August 2, 2024 5.0 Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties. Its user-friendly interface streamlines complicated procedures, enabling small and mid-sized firms to manage employees more effectively. Streamlining administrative tasks and increasing productivity are two benefits of integrating many HR services under a single system. Pros I liked Gusto's easy-to-use UI and extensive payroll management capabilities. Managing HR activities was made simple by its smooth connection with compliance and benefits administration technologies. Both small and growing enterprises found the software's scalability to be advantageous, and the customer assistance was competent and responsive. Cons The payroll and HR software Gusto has limitations. Its user interface, which some find complicated and challenging to use, is one frequent problem. Furthermore, there may be irregularities in the customer service, which causes delays in the resolution of problems. For new users, the learning curve can be quite severe. Review Source Response from Gusto August 6, 2024 Hello Venkatesh, Thank you for your review! We’re glad you find Gusto's expense tracking and payroll management capabilities useful, and we appreciate your kind words about our user-friendly interface and responsive customer support. We acknowledge your concerns regarding the interface complexity and occasional customer service delays. Your feedback is valuable, and we’re continuously working on improvements. If you need any further assistance, please reach out to our support team. Thank you for choosing Gusto! Best regards, The Gusto Team LT Latoya T. Owner Public Relations and Communications Used the software for: Less than 6 months ### "Payroll team " August 27, 2024 5.0 Ive not finished the process yet in payroll Pros Its been easy to set up and the team has been very helpful Cons Sign on is hard not remembering passwords Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Ita the only one ive used that worked well for business Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Trying it out for now to see which is more beneficial Review Source Response from Gusto September 6, 2024 Hello Latoya, Thank you for sharing your experience. We're glad to hear that the setup has been easy and that our team has been helpful. We understand that managing passwords can be challenging, and we’ll look into ways to make the sign-on process smoother. If you need any assistance or have more feedback as you continue with payroll, please let us know! -Gusto MG Marissa G. Medical Assistant Alternative Medicine Used the software for: Less than 6 months ### "Gusto is a Go To!" August 26, 2024 4.0 Very good, Gusto is a user-friendly app great for small businesses/medium sized businesses. No expertise needed when it comes to payroll and hours, everything is very self-explainable. Gusto also offers tax filing, step by step processes for creating policies and more! Pros Ease of access for the consumer and user, easy to find everything you need right off the bat. Easy to use for simple timekeeping and payrolls. Cons There was nothing, that I can remember, that I didn't like. May not be suitable for bigger businesses. Review Source Response from Gusto September 6, 2024 Hello Marissa, Hello, Thank you for your positive review! We're delighted to hear that you find Gusto easy to use and well-suited for small to medium-sized businesses. Your feedback about the simplicity of payroll and tax filing is much appreciated. If you ever have any questions or need further assistance, we're here to help! -Gusto PC Pamela C. Client Manager Accounting Used the software for: 2+ years ### "Great payroll and benefits management platform " August 20, 2024 5.0 Pros The support, they always get back to you and be able to provide a solution Cons Not a PEO. And repones sometimes can be slow Review Source Response from Gusto August 23, 2024 Hello Pamela, Thank you for your positive feedback! We're glad to hear that our support team has been able to provide you with solutions when needed. We understand that response times can sometimes vary, and we're always working to improve our service. While we're not a PEO, we're dedicated to offering a robust payroll and benefits management experience. If you have any other feedback or need assistance, please feel free to reach out. -Gusto MW Matt W. CFO Real Estate Used the software for: 2+ years ### "Why we use Gusto" August 23, 2024 5.0 Pros The ability to completely simplify payroll. Cons benefits set up can be cumbersome and confusing. Review Source Response from Gusto September 6, 2024 Hello Matt, Thank you for your feedback! We’re happy to hear that Gusto has simplified your payroll process. We understand that benefits setup can sometimes be tricky, and we’re constantly working to improve that experience. If you ever need assistance with benefits or have any questions, our team is here to help. We appreciate your trust in Gusto! -Chelsea B TP Tara P. Graphic Designer Events Services Used the software for: 1-2 years ### "Gusto is very user friendly " August 14, 2024 5.0 My experience with Gusto is overwhelmingly positive Pros Gusto is very easy to use and navigate for various needs. Cons I do not have any cons to share about my experience with Gusto. Review Source Response from Gusto August 20, 2024 Hello Tara Thank you so much for your kind words! We're thrilled to hear that you find Gusto user-friendly and easy to navigate. It’s great to know that your experience with us has been overwhelmingly positive. We're here to make managing your business as smooth as possible, so if you ever have any questions or need assistance, don’t hesitate to reach out. -Gusto Team AT Anna T. Credentialing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Best time keeping app" August 19, 2024 5.0 It's been amazing so far, by far the best time app I've used in all my years of using apps. Pros I love how easy you can navigate the app, from clocking in, to checking your paychecks (and stub!), request time off, see when birthdays are coming up, and even company holidays! Even enrolling in benefits! Cons Sometimes it takes a little to sign on to clock in. Review Source Response from Gusto August 20, 2024 Hello Anna, Thank you for your awesome review! We’re delighted to hear that you love how easy it is to navigate the app, from clocking in to checking pay stubs, requesting time off, and more. It’s fantastic that you’re finding Gusto to be the best timekeeping app you’ve used! We appreciate your feedback about the sign-on time and will continue working to improve that experience. We’re so glad to have you with us, and if you ever need anything, we’re here to help. -Gusto JS John S. Manager Telecommunications Used the software for: 2+ years ### "Bravo, Gusto!" August 5, 2024 4.0 Overall our experience with Gusto was positive and I would recommend checking it out. Pros Gusto is perfect for small to medium size firms that want an easy interface for both admins and users. Cons Sometimes Gusto can be too simple and doesn't offer everything competitors did at the time of using it. Review Source Response from Gusto August 16, 2024 Hello John Thank you for the kind words and the thoughtful review! We're thrilled to hear that Gusto has been a great fit for your small to medium-sized firm, and that you found our interface easy to use for both admins and users. We understand that while simplicity is one of our strengths, it can sometimes mean not having every feature you might find elsewhere. We're always working to improve and expand our offerings, so your feedback is incredibly valuable to us. We're delighted that your overall experience with Gusto was positive, and we appreciate your recommendation. If you ever have suggestions or need anything in the future, don't hesitate to reach out—we're here to help! -Gusto Team LG Lily G. Yoga Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto is Useful" October 2, 2024 5.0 Overall, it’s been a very useful platform that has meet needs. Pros Great payment platform! Delivers timely payments to a team Cons It does lack some user friendliness and could improve. Review Source Response from Gusto October 9, 2024 Thank you, Lily, for sharing your experience! We're so glad to hear that Gusto has been delivering timely payments to your team and meeting your needs. We appreciate your feedback about user-friendliness—it's something we’re always working to improve. If you ever have suggestions or run into any issues, feel free to reach out. We're here to support you and your team as you continue using Gusto! -Gusto SW Stephenie W. Owner Accounting Used the software for: 6-12 months ### "Simplified payroll processing" September 24, 2024 5.0 The login process is easy, but I don't sig in too often. The steps to find your report are fairly easy if you build your own report. Pros Summary emails sent when payroll has been processed! Cons Finding the correct report isn't the easiest, unless you use Gusto frequently. Review Source Response from Gusto October 1, 2024 Hello Stephenie, Thanks so much for your feedback! We're thrilled to hear that our summary emails make payroll processing simpler for you. 🎉 We understand that finding the right reports can be tricky at times, especially if you’re not logging in frequently. If you'd like, we can guide you through creating custom reports that fit your needs or make suggestions for easier navigation. Don't hesitate to reach out—we're here to help make it as smooth as possible! -Chelsea B Client Relations Gusto VR Verified Reviewer Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Gusto: Easy PTO management & employee visibility" August 16, 2024 5.0 I have enjoyed my time using Gusto; it alerts me around payday and helps me look through my paystubs and PTO management. Pros Tracking and requesting PTO is incredibly easy and manageable. Cons I don't really have any negative feedback; Gusto has been helpful for everything I've needed it for. Review Source Response from Gusto August 20, 2024 Hello, Thank you for sharing your experience! We're so glad to hear that Gusto has made tracking and requesting PTO a breeze for you. It’s also great to know that our alerts and paystub features have been helpful in managing your time and payroll. We love hearing that you’ve enjoyed using Gusto, and we’re here for you if you ever need anything. Thanks for being a part of the Gusto community! -Gusto TM Troy M. Executive Director Religious Institutions Used the software for: 6-12 months ### "A sensible choice for a great payroll product" September 26, 2024 5.0 Gusto is the type of software that has easy administrative interface, along with excellent communication emails to employees. The phone app is available and easy to use, and end users appreciate knowing when they are getting paid. Pros It is extremely easy to use, and covers virtually every scenario for payroll. Cons I suppose that it isn't always a well known as larger providers, but it has an excellent common sense approach to everything. Review Source Response from Gusto October 1, 2024 Hello Troy, Thank you for sharing your experience! We're delighted to hear that Gusto's ease of use and comprehensive payroll features have been valuable for you. 😊 We strive to keep things straightforward and intuitive, so it's great to know our common-sense approach is resonating. We’re always here to support you and your team—whether through our emails, admin interface, or mobile app. Thanks for choosing Gusto! -Chelsea B Client Relations Team JP Julee P. President Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto is awesome" August 20, 2024 5.0 I have been using gusto for over four years. I highly recommend the platform. Pros Gusto is an easy to use platform that assists me with payroll as well as employee benefits Cons I would love to have a chance to select services à la cart Review Source Response from Gusto August 23, 2024 Hello Julee, Thank you for the fantastic review! We're thrilled to hear that you've found Gusto easy to use for both payroll and employee benefits over the past four years. Your suggestion about à la carte services is appreciated—we love hearing how we can make Gusto even better for you. If there's anything else you'd like to share or need help with, please let us know. Thanks for being a valued member of the Gusto community! -Chelsea B KM Katie M. Head of School Education Management Used the software for: Less than 6 months ### "The Best Payroll Software I've Used" September 30, 2024 5.0 Pros Gusto is the most user friendly payroll software I've ever used. It's intuitive to add employees, fill in their information, etc. The customer service is also fantastic. Cons The integration with Xero has been slightly confusing, but it's not a big deal to us. Review Source Response from Gusto October 2, 2024 Hello Katie, Thank you for your wonderful feedback! We're thrilled to hear that you find Gusto to be the most user-friendly payroll software you've used and that adding employees and filling out their information has been a smooth experience. 😊 We’re also glad that our customer service has made a positive impact! We appreciate your input on the Xero integration and will keep it in mind as we continue to improve. Thanks again for choosing Gusto! -Chelsea B Client Relations Team KM Keegan M. Owner Writing and Editing Used the software for: 6-12 months ### "Review of gusto" August 22, 2024 5.0 Pros Benefits. Has so many free promotions included. Cons Login. The set up is so confusing it was very difficult to learn to use it. Review Source Response from Gusto August 23, 2024 Hello Keegan, Thank you for sharing your feedback! We're glad to hear you appreciate the variety of free promotions included with Gusto's benefits. We're sorry to hear that the login setup was confusing and made things difficult. We aim to make Gusto as user-friendly as possible, so we appreciate your input. If there's anything we can do to help improve your experience or if you need assistance navigating the platform, please don't hesitate to reach out to our support team. We're here to help! -Gusto AK Amanda K. Assistant Director E-Learning Used the software for: Less than 6 months ### "Gusto Saves Time But Could Be Simpler" September 16, 2024 5.0 My experience with Gusto has been positive. It’s really helpful for managing payroll and taxes also benefits all in one place and it saves me a lot of time. While some features can be a bit confusing at first once you get the hang of it everything runs smoothly. Pros Things I like about Gusto is it makes handling payroll so easy. I can pay my team members within a minutes with some clicks and it also takes care of taxes automatically which saves me a lot of time. I also like how it tracks benefits and vacation days all at a glance. Cons If I mentions things I don't like about Gusto is that sometimes the reports can be a bit tricky to customize. I also find that add some features can be a bit confusing at first. Review Source Response from Gusto September 20, 2024 Hello Amanda, Thank you for your honest review! We're thrilled to hear that Gusto has made payroll, taxes, and benefits easier for you, helping to save time and streamline your processes. Your feedback about reports and certain features being tricky to navigate at first is valuable, and we're always working to improve the user experience to make everything as simple as possible. If you ever need guidance or have suggestions, please don't hesitate to reach out — we're here to help! -Gusto JJ Justin J. Owner Accounting Used the software for: 2+ years ### "Gusto is a user friendly payroll product for small businesses" August 27, 2024 5.0 Gusto is a good product for business owners that want to manage their own payroll. Pros I like how easy it is to set up Gusto. I also like that Gusto is very scalable. It works well for a single employee business or a business with many employees. Cons Customer service response times are not always consistent. Normally this is not an issue, but can cause stress when things need to be done quickly. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto Pricing and ease of use. Gusto seemed to be easier to use than QuickBooks. Review Source Response from Gusto September 6, 2024 Hello Justin, Hello, Thank you for your feedback! We’re glad you find Gusto easy to set up and scalable. If you have more feedback or need assistance, please let us know -Gusto ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.