# Page 15 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Gusto ## Showing most helpful reviews Showing 351-375 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Melanie B. Receptionist Medical Practice Used the software for: Less than 6 months ### "Payday at your fingertips!" August 27, 2024 4.0 Pros The conscience of logging in via the mobile app Cons I wish it would show the estimated amount I would be receiving for the next check. Review Source Response from Gusto September 6, 2024 Hi Melanie, Hello, Thank you for your review! We're glad to hear that you find the mobile app convenient for managing your payroll. We appreciate your feedback about wanting to see an estimated amount for your next check. We'll take this into consideration as we continue to improve our app’s features. If you have any more suggestions or need further assistance, please let us know. Thank you for using Gusto! -Gusto Team CG Christopher G. Admin Accounting Used the software for: 6-12 months ### "Gusto, Is it your payroll provider" August 26, 2024 4.0 Over the experience was good and I can see why people use it. Pros Flexibility of three plans for changing needs, and the Automatic tax filing, compliance guidance Cons A lot of upfront manual data entry. and no free trial. Review Source Response from Gusto September 6, 2024 Hello Christopher, Thank you for sharing your feedback! We’re glad to hear you appreciate the flexibility of our plans and the automatic tax filing features. We understand that manual data entry can be time-consuming and appreciate your input on this. If you have any questions or need assistance, please don't hesitate to reach out. -Gusto JS Jayne S. Instructor Sports Used the software for: 1-2 years ### "Easy to Track Payments Received" August 5, 2024 5.0 Every month I log in to see the payments made and check them against the work I performed. The site is laid out well, and easy for anyone to use. Pros Easy to find out when you were paid, the amount, and some payment details. Cons It gives you a total of the amount received but doesn't itemize each job done. Review Source Response from Gusto August 16, 2024 Hello Jayne, Thank you for your feedback! We're glad to hear that you find it easy to track your payments with Gusto. We appreciate your note on itemizing payments and will keep it in mind as we continue to improve. If you have any further suggestions, we're all ears! -Gusto FR Felix R. CEO, CMO and Co-Founder Computer Software Used the software for: 2+ years ### "An intuitive tool to manage time and performance" May 28, 2024 4.0 Relatable performance experience in streamlining HR tasks with access anytime, anywhere. Pros Managing goals, training and objectives has become quite effortless. It is easy to find hire and reward the right talent with Gusto. It is also a wonderful online HR tool which helps us in empowering our employees. Cons Customization is not satisfying for me. It was not easy at all to setup this tool. Until now, some icons remains unchanged due to failures. Review Source Response from Gusto June 18, 2024 Hello Felix, Thank you for sharing your experience! It's great to hear that Gusto has made managing goals, training, and objectives effortless for you, and that it helps in hiring and rewarding talent effectively. We appreciate your feedback on customization and setup challenges; we're continually working to improve these aspects to better meet your needs. We're glad you find Gusto a valuable online HR tool for empowering your employees. Thank you for choosing Gusto! -Gusto RG Robin G. Owner Media Production Used the software for: 6-12 months ### "RoyaltyRo " July 4, 2024 2.0 Pros A better understanding with payroll and Cons Hard to set payment up and sending it off Review Source Response from Gusto July 26, 2024 Hello Robin, Thank you for your review! We're pleased to hear that you have a better understanding of payroll with Gusto. We apologize for the difficulties you’ve experienced with setting up and sending payments. Your feedback is valuable and helps us identify areas for improvement. If you need any assistance or have specific issues you’d like to address, please reach out to our support team, and we’ll be happy to help. -Gusto RF Rickie F. Intake Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great Tracking " May 30, 2024 5.0 Current user for work. Great for tracking hours and sending requests for time off via mobile app. Pros Super easy to use on desktop and mobile app. Keep up with time management and payroll without worry. Cons No issues to report. Easy access on mobile app. Review Source Response from Gusto June 18, 2024 Hello Rickie Thank you for your review! We're thrilled to hear that you find Gusto super easy to use on both desktop and mobile platforms. It's great that it helps you stay on top of time management and payroll effortlessly. If you ever have any questions or need assistance, feel free to reach out. We're here to support you. Thank you for being a valued Gusto user! -Gusto JB Jennifer B. Collections Specialist and IT assistant Real Estate Used the software for: 1-2 years ### "Gusto Works Well" August 14, 2024 5.0 positive. Haven't had any issues with this product. Pros Easy access to via paystubs and taxes. Our company uses this as it is an easy way to handle payroll and taxes. Cons That it will not show upcoming paystub. Some people would like to see these items in advance in case of changes. Review Source Response from Gusto August 16, 2024 Hello Jennifer, Thank you for your positive review! We're glad to hear that Gusto has been an effective tool for managing payroll and taxes. We wanted to let you know that we now offer a paycheck preview feature, so your team can view upcoming paystubs in advance. We hope this makes things even easier for you! If you have any questions or need assistance, we're here to help. -Gusto AI Andre I. Owner Construction Used the software for: Less than 6 months ### "Like the other ones " September 23, 2024 2.0 It's typically kind the rest just a lil bit different Pros Not much to be honest it's like most of them Cons It just wasn't for me so I've been trying to find different Review Source Response from Gusto September 24, 2024 Hello Andre, Thank you for sharing your thoughts! We appreciate your feedback, even if Gusto hasn't been the perfect fit for you. Our goal is to provide a valuable experience, and we’re always looking for ways to improve. If you have any specific suggestions or features you’d like to see, please let us know. We wish you the best in finding a solution that meets your needs! -Chelsea B JM Josh M. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incomplete employer profile" November 14, 2024 3.0 employer never completed the platform so the employees never got to make use of the app. Seems like an effective way to collect and manage all payments in one site from single employer. Pros Should be accurate for getting paid in a timely manner Cons it all comes down to how deliberate the employer is about using the platform. Review Source BD Belinda D. Graphic designer Design Used the software for: Less than 6 months ### "It´s easy to get paid from clients abroad. " November 17, 2024 5.0 Pros It´s an easy tool to get paid by clients who have a different currency. I also really like their brand, it's a smooth customer experience. Cons I liked everything so far about Gusto... Review Source CR Ciara R. Instructor Education Management Used the software for: Less than 6 months ### "Employee Review" November 6, 2024 5.0 Pros The ability to be rewarded by in unconventional ways Cons Nothing! I liked it all, super easy and interesting! Review Source MR Maciej R. Head of Operations Import and Export Used the software for: 2+ years ### "Gusto - Good Solution for HR Management" June 16, 2024 4.0 Pros Gusto is easy to use, has all features needed to easily and efficiently manage HR tasks - payroll, org chart, time off requests - overall full suite of services offered is robust Cons Pricing is always an area we look at with SAAS software - there are competitive solutions at reasonable prices Review Source Response from Gusto June 18, 2024 Hello Maciej, Thank you for your thoughtful review! We’re delighted to hear that you find Gusto easy to use and that it meets your HR management needs with its comprehensive suite of services. Your feedback on pricing is appreciated; we understand the importance of competitive pricing and are constantly working to offer the best value for our customers. If there’s anything else we can do to enhance your experience or if you have any suggestions, please let us know. We're glad you switched from Gusto and hope to continue exceeding your expectations! -Gusto JM Je M. Partner Hospitality Used the software for: 2+ years ### "Gusto has some nice features but it's unreliable and has terrible customer service" May 21, 2024 3.0 Overall we're disappointed and it's caused a lot of issues with our business that could have been avoided. Pros There are some nice features and a sleek user interface. Cons It's unreliable with payroll deposits and the customer service is terrible. Reason for choosing Gusto The user interface and features. We didn't realize the customer service would be so bad. Review Source Response from Gusto June 18, 2024 Hello Je, Thank you for sharing your experience with Gusto. We apologize for the reliability issues with payroll deposits and for any frustration caused by our customer service. Your feedback is valuable to us as we strive to improve our service and support. Please reach out to us directly if there's anything else we can do to assist you. -Gusto CP Carlos P. Owner Marketing and Advertising Used the software for: Less than 6 months ### "GUSTO THE NEW #1 IN ITS FIELD" June 18, 2024 5.0 Pros I love how easy it was to set up and how easy it was for my employees to track and log their time. Cons I cant really think of anything i disliked about gusto least not yet. Review Source Response from Gusto June 18, 2024 Hi Carlos, Thank you for sharing your positive experience with Gusto! We're thrilled to hear that you found the setup process straightforward and that your employees are easily able to track and log their time. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to let us know. We continually strive to enhance our services based on user feedback. Thanks again for choosing Gusto! -Gusto SB SHEENA B. GENERAL MANAGER Automotive Used the software for: I used a free trial ### "GREAT PRODUCT " July 30, 2024 4.0 my overall experience has made my work shifter a lot easier Pros What i liked most was the user friendly and easy to get my work completed Cons I'm a new user and have not found any cons so far Review Source Response from Gusto August 6, 2024 Hello Sheena, Thank you for your positive feedback! We’re glad to hear that you find Gusto user-friendly and that it’s making your work easier. It’s great to know that you haven’t encountered any cons so far. If you ever have any questions or need assistance, feel free to reach out. Thanks again for choosing Gusto! Best regards, The Gusto Team HK Herbert K. Head Of Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Seamless payroll support" May 13, 2024 5.0 It has been a transformative tool for our monthly payroll tasks, cutting them down to a mere minute. Pros Very clear and concise interface for payroll, benefits and reporting, and the customer support is always there when we need them. Cons I wish the time tracking was more detailed. Review Source Response from Gusto June 18, 2024 Hello Herbert, Thank you for your review! We're glad you find Gusto's interface for payroll, benefits, and reporting clear and concise. Our customer support team is always here to help. We appreciate your feedback on time tracking and will continue working to improve our services. It's great to hear Gusto has made your monthly payroll tasks more efficient. Thank you for choosing us! -Gusto PW Paul W. Owner Entertainment Used the software for: 1-2 years ### "Gusto Made It Easy!" June 1, 2024 5.0 Pros Multiple locations were no problem for Gusto. Payroll is a breeze. Made it very easy and clear. Cons I have no complaints about Gusto. Couldn't be more satisfied. Review Source Response from Gusto June 18, 2024 Hello Paul, Thank you for your glowing review! We're thrilled to hear that Gusto has made managing payroll across multiple locations a breeze for you. It's great to know that our platform has been easy to use and clear in its functionalities. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your continued satisfaction with Gusto. Thank you for choosing Gusto! -Gusto HQ NW Natasha W. Manager Professional Training & Coaching Used the software for: 2+ years ### "Still Love Gusto!" December 24, 2025 5.0 I still enjoy Gusto. I now use it for my other business, and I recommend it to others. It's a wonderful payroll platform that also takes care of the taxes. Pros I like that it offers more variety for small businesses-- options for health insurance, retirement plans, contractors only, etc. Cons At this time, the only thing that I could dislike is for contractors only, you pay per person per month, and for some other companies, I pay per check for a minimum of times, and then the rest is free for the rest of the month. Review Source SS Sushmita S. Developer Computer Software Used the software for: 1-2 years ### "Amazing experience " May 13, 2024 5.0 Value for money ,easy to use, Good features. Pros Gusto is the best overall payroll, gusto let you run payroll in minutes, with automatic state. Cons Unlimited payroll runs, transparent pricing . Review Source Response from Gusto June 18, 2024 Hello Sushmita, We're delighted to hear about your amazing experience with Gusto. It's fantastic that you find Gusto the best overall for payroll, allowing you to run it quickly with automatic state calculations. We appreciate your feedback on the unlimited payroll runs and transparent pricing. We strive to provide value for money with our easy-to-use platform and robust features. Thank you for choosing Gusto for your payroll needs! -Gusto KA Kristina A. Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "The Gusto onboarding process is really simple" May 6, 2024 4.0 The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected. Pros The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software. Cons I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I just wanted to thank you for the good experience I had with Gusto. It was very appreciated. I had no problems creating my account or accessing all essential features. Review Source Response from Gusto June 18, 2024 Hello Kristina, Thank you for sharing your positive experience with Gusto's onboarding process! We're thrilled to hear that it was easy and clear for you, and we're glad you appreciated the promotional offer of the first three months free. We strive to provide a secure and user-friendly experience across all devices. We're delighted to have you on board and thank you for choosing Gusto! If you have any questions or need further assistance, please don't hesitate to reach out. -Gusto JL JAMIE L. Interior Designer Design Used the software for: 1-2 years ### "I love Gusto!" May 31, 2024 5.0 Very happy to have been recommended to use Gusto. Easy to use, organized and my accounting company uses it as well so it makes getting my books and finances in order easy. Pros Gusto is very user friendly. They have great tutorials and articles if you have a hard time with anything on their site. The layout is aesthetically pleasing. Cons Not much. I really enjoy the offerings so far. Review Source Response from Gusto June 18, 2024 Hello Jamie, Thank you for your positive feedback! We're thrilled that you love using Gusto! It's great to hear that you find our platform user-friendly, with helpful tutorials and a pleasing layout. We're glad Gusto has made your financial management easier, especially with its integration into your accounting company. We appreciate your recommendation and are here to support you whenever you need assistance. Thank you for choosing Gusto! -Gusto YG Yolanda G. Digital Coordinator Computer Software Used the software for: 1-2 years ### "User friendly and modern Payroll platform " May 10, 2024 5.0 Great app to use for small businesses, but it may not be best suited for businesses with more than 100 employees or multiple locations. Pros I enjoy the interface and UI design of the app. Eye-catching and similar to understand. Easy to use for any user of any age. Cons Small bugs. Some businesses may prefer more flexibility to tailor features to their needs. Small issues with payroll. Review Source Response from Gusto June 18, 2024 Hello Yolanda, We're glad you find Gusto's interface user-friendly and modern. We appreciate your comments on the app's design and ease of use. Your input about customization options and scalability is noted, and we're continuously working to enhance our platform. Thank you for choosing Gusto for your payroll needs! -Gusto CA Christian A. HR Broadcast Media Used the software for: I used a free trial ### "Excellent Customer Support" June 5, 2024 5.0 Pros We tried the demo version of Gusto and are pleased with what it has to offer. It includes comprehensive payroll features such as automatic tax calculation and filing, as well as employee self-service capabilities. It also integrates with various accounting and time-tracking software, which is fantastic! Cons While Gusto's pricing is transparent and reasonable, We found it to be a bit costly given that we are a small business. We're hoping that when we expand, we'll finally subscribe to the plans and it may be worth the shot. Review Source Response from Gusto June 18, 2024 Hello Christian, Thank you for sharing your feedback! We're delighted to hear that you had a positive experience with Gusto's demo version and found its payroll features, including automatic tax calculation and filing, along with employee self-service capabilities, to be comprehensive. The integration with accounting and time-tracking software adds even more value, and we're glad you find it fantastic. Regarding pricing, we understand your concern as a small business. We strive to offer transparent and competitive pricing while providing robust features and excellent customer support. As you continue to grow, we hope Gusto will continue to meet your needs and be a worthwhile investment for your expanding business. Thank you for considering Gusto, and we look forward to supporting you in the future. -Gusto MM Mike M. CEO Retail Used the software for: 2+ years ### "Stingy Company with Useless Support" March 18, 2024 1.0 As mentioned above: the Gusto customer support and billing team is very cheap and stingy. They had rather lose our business than refund us a small amount of money that we were overcharged on the platform. Essentially, we had paid for something we didn't use the and the right thing to do for your customers - especially one that knows many other business owners - would be to work with them and not brush them off as nothing. Pros We had thought it was a user friendly platform with a support platform that had actually cared about their customers. Cons The Gusto customer support and billing team is very cheap and stingy. They had rather lose our business than refund us a small amount of money that we were overcharged on the platform. Essentially, we had paid for something we didn't use the and the right thing to do for your customers - especially one that knows many other business owners - would be to work with them and not brush them off as nothing. Review Source Response from Gusto June 18, 2024 Hello Mike, We are sorry to hear about your experience with our support and billing. We strive to provide excellent service and understand your frustration. Your feedback is important to us, and we'll use it to improve our processes. Please reach out to us directly if there's anything else we can do to address your concerns. Thank you for bringing this to our attention. -Gusto Rakesk S. Data Entry Specialist Marketing and Advertising Used the software for: 1-2 years ### "Highly Powerful Project Payroll Easy Management Solution." May 2, 2024 5.0 Extremely helpful budgeting and project payment and expense management package and the interface is very easy to access. Pros Capabilities like time management and the multiple projects employee database management on this system are profitable. Creating financial data reports and the analytics production in real time via this platform is excellent and easy to coordinate. Cons The learning is easy and reliable technical service and for me i got nothing against the product. Review Source Response from Gusto June 18, 2024 Hello Rakesk, Thank you for your review! We're thrilled to hear that you find Gusto's project payroll management capabilities highly effective. It's great that you appreciate the ease of creating financial data reports and real-time analytics coordination. We're here to provide reliable technical support and ensure your experience remains seamless. Thank you for choosing Gusto for your payroll and project management needs! -Gusto Talk to a Capterra advisor for free and get results within 15 minutes.