# Page 15 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Gusto the right Payroll solution for you? Explore 4208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 15 - Reviews of Gusto ## Showing most helpful reviews Showing 351-375 of 4208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Justin J. Owner Accounting Used the software for: 2+ years ### "Gusto is a user friendly payroll product for small businesses" August 27, 2024 5.0 Gusto is a good product for business owners that want to manage their own payroll. Pros I like how easy it is to set up Gusto. I also like that Gusto is very scalable. It works well for a single employee business or a business with many employees. Cons Customer service response times are not always consistent. Normally this is not an issue, but can cause stress when things need to be done quickly. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto Pricing and ease of use. Gusto seemed to be easier to use than QuickBooks. Review Source Response from Gusto September 6, 2024 Hello Justin, Hello, Thank you for your feedback! We’re glad you find Gusto easy to set up and scalable. If you have more feedback or need assistance, please let us know -Gusto CD Carl D. News Director Broadcast Media Used the software for: 6-12 months ### "Payroll done easy!" October 10, 2024 5.0 Overall, its a great solution to managing payroll! Pros Easily manage payroll, get employees tax forms, etc! Cons Daunting to get started and learn how to enter all the info in at first. Review Source LG Lily G. Yoga Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto is Useful" October 2, 2024 5.0 Overall, it’s been a very useful platform that has meet needs. Pros Great payment platform! Delivers timely payments to a team Cons It does lack some user friendliness and could improve. Review Source Response from Gusto October 9, 2024 Thank you, Lily, for sharing your experience! We're so glad to hear that Gusto has been delivering timely payments to your team and meeting your needs. We appreciate your feedback about user-friendliness—it's something we’re always working to improve. If you ever have suggestions or run into any issues, feel free to reach out. We're here to support you and your team as you continue using Gusto! -Gusto VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "User Friendly" August 23, 2024 4.0 Pros It is easy to use and user-friendly. It is also easy to use for self-service reporting. The biggest advantage is that it is convenient for reporting nationwide. Cons It's a good system overall, but it costs a bit. The only downside is the financial burden. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Because Gusto is easier to implement and offers more support. Review Source Response from Gusto August 27, 2024 Hello! Thank you for your review! We're glad to hear that you find Gusto user-friendly and convenient, especially for nationwide reporting and self-service. We strive to provide a seamless experience and robust support to help make payroll and HR tasks easier for you. We understand that costs can be a consideration, and we aim to deliver great value for the comprehensive services we provide. Thank you for choosing Gusto and for sharing your experience with us! -Gusto GM Gregory M. Director Marketing and Advertising Used the software for: 2+ years ### "Great software!" August 15, 2024 5.0 Overall it's been exactly what I need for my business purposes. Pros It makes it very easy to pay my vendors and employees. Cons I really have nothing negative to say about Gusto. Review Source Response from Gusto August 23, 2024 Hello Gregory, Thank you so much for the fantastic review! We're thrilled to hear that Gusto has made it easy for you to pay your vendors and employees. It's great to know that our software meets your business needs perfectly. If you ever need anything or have any suggestions, we're always here to help. Thanks for choosing Gusto! -Gusto CS Catherine S. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto has been Great!" August 5, 2024 5.0 Super user friendly, fast notifications, and overall a great service. Pros Gusto is easy to use. Simply log in and you can view each paycheck and even your W-2. I always get an email the minute my paystub is available. Cons There's nothing I dislike about Gusto. I have been using their services for 1.5 years and have never had a single problem. Review Source Response from Gusto August 16, 2024 Hello Catherine, Thank you for the fantastic review! We're thrilled to hear that Gusto has been easy to use and that you're enjoying the convenience of quick access to your paychecks and W-2s. It's great to know that our notifications are keeping you informed. We appreciate your continued trust over the past 1.5 years and are here to ensure your experience remains smooth and hassle-free. Thanks for working with Gusto. -Gusto JP Jose P. Medical Biller Medical Practice Used the software for: 6-12 months ### "Gusto, very good option" September 12, 2024 4.0 Very good overall. Fees very competitive and app very detailed and friendly user. Pros Very competitive fees. The website very user friendly. Cons Sometime the timeframe that takes to transfer the money to the account. Review Source Response from Gusto September 13, 2024 Hello Jose, We’re so glad to hear that you find Gusto to be a user-friendly and cost-effective solution! Your satisfaction with our competitive fees and detailed app means a lot to us. We're always working on ways to make the experience smoother and faster and appreciate your feedback. Thank you again, we’re here if you need anything! -Gusto JK Jasmine K. CEO Marketing and Advertising Used the software for: 2+ years ### "Great Platform & Tool!!!" August 15, 2024 5.0 My overall experience has been great with this tool! I use it heavily for my business Pros I love how simple payroll is and how Gusto handles everything for me Cons I actually dont have any thing I do like like about this program Review Source Response from Gusto August 20, 2024 Hello Jasmine, Thank you for the fantastic feedback! We're delighted to hear that Gusto has made payroll simple and that you’ve had such a great experience using our platform for your business. It's wonderful to know that there isn’t anything you dislike about the program—that’s exactly what we aim for! If you ever need anything, we’re here to help. Thanks for choosing Gusto to support your business! -Gusto Team KP Karine P. Therapist Alternative Medicine Used the software for: Less than 6 months ### "My experience " July 19, 2024 4.0 In general it was very positive and pleasant Pros Ease and organization in general, very practical and functional Cons Support could have more options, and be faster Review Source Response from Gusto August 1, 2024 Hello Karine, Thank you for sharing your feedback! We’re glad to hear you found Gusto easy to use and well-organized. Your positive experience is exactly what we aim for. We appreciate your comments about our support options and speed. We’re always looking for ways to improve, so your input is valuable as we work to enhance our service. If you have any specific suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The Gusto Team JM Josh M. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incomplete employer profile" November 14, 2024 3.0 employer never completed the platform so the employees never got to make use of the app. Seems like an effective way to collect and manage all payments in one site from single employer. Pros Should be accurate for getting paid in a timely manner Cons it all comes down to how deliberate the employer is about using the platform. Review Source SW Steve W. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Weeks of Glitches" August 1, 2024 1.0 Pretty bad. The product is not ready for prime-time. Pros Still after weeks and multiple phone calls I cannot get logged in to Gusto. This is sort of humorous/ridiculous. Cons Customer service is not helpful Logging in did not work after weeks of trying Review Source Response from Gusto August 6, 2024 Hello Steve, Thank you for sharing your experience. We sincerely apologize for the difficulties you’ve faced trying to log in to Gusto. This is certainly not the experience we aim to provide. We take your feedback seriously and would like to help resolve this issue as quickly as possible. Please reach out to our support team directly via chat, email or phone: https://support.gusto.com/article/115266364100000/Contact-Gusto-or-check-the-status-of-a-support-ticket#contactgustoandviewhours . Your satisfaction is important to us, and we’re committed to getting this resolved for you. Thank you for your patience and understanding. The Gusto Team CG Christopher G. Admin Accounting Used the software for: 6-12 months ### "Gusto, Is it your payroll provider" August 26, 2024 4.0 Over the experience was good and I can see why people use it. Pros Flexibility of three plans for changing needs, and the Automatic tax filing, compliance guidance Cons A lot of upfront manual data entry. and no free trial. Review Source Response from Gusto September 6, 2024 Hello Christopher, Thank you for sharing your feedback! We’re glad to hear you appreciate the flexibility of our plans and the automatic tax filing features. We understand that manual data entry can be time-consuming and appreciate your input on this. If you have any questions or need assistance, please don't hesitate to reach out. -Gusto CR Ciara R. Instructor Education Management Used the software for: Less than 6 months ### "Employee Review" November 6, 2024 5.0 Pros The ability to be rewarded by in unconventional ways Cons Nothing! I liked it all, super easy and interesting! Review Source BD Belinda D. Graphic designer Design Used the software for: Less than 6 months ### "It´s easy to get paid from clients abroad. " November 17, 2024 5.0 Pros It´s an easy tool to get paid by clients who have a different currency. I also really like their brand, it's a smooth customer experience. Cons I liked everything so far about Gusto... Review Source MB Melanie B. Receptionist Medical Practice Used the software for: Less than 6 months ### "Payday at your fingertips!" August 27, 2024 4.0 Pros The conscience of logging in via the mobile app Cons I wish it would show the estimated amount I would be receiving for the next check. Review Source Response from Gusto September 6, 2024 Hi Melanie, Hello, Thank you for your review! We're glad to hear that you find the mobile app convenient for managing your payroll. We appreciate your feedback about wanting to see an estimated amount for your next check. We'll take this into consideration as we continue to improve our app’s features. If you have any more suggestions or need further assistance, please let us know. Thank you for using Gusto! -Gusto Team VR Verified Reviewer President Insurance Used the software for: Less than 6 months ### "Terrible customer service and processing" July 11, 2024 1.0 Terrible. Problems happen in any business, but you need to help the client when they do. They have left us with no recourse and their staff appear completely incompetent. They have a cheap rate for payroll because they obviously cut every corner they can. Pros Nothing, I am very disappointed in the firm. I only need simple payroll and they botched it and won't fix it. Definitely firing them. Cons They misreported our payroll as bi-weekly instead of monthly. They are paying monthly and the EDD is expecting taxes bi-weekly so we are accumulating penalties. Review Source Response from Gusto July 26, 2024 Hello, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with our service. Please note that we rely on accurate employer-provided tax account information, including deposit schedules, to ensure timely filings and payments. We are committed to resolving issues promptly and improving our support processes. If there are any additional details or specific concerns you'd like to address, please reach out directly so we can assist you further. KH Kari H. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "Gusto in veterinary medicine" July 29, 2024 5.0 Pros I appreciate being able to access scheduling, time off, and payroll information in one app. Cons I found it slightly difficult to navigate some of the documents needed for tax purposes. Review Source Response from Gusto August 6, 2024 Hello Kari, Hi \[Reviewer’s Name\], Thank you for your review! We’re glad to hear that you appreciate having scheduling, time off, and payroll information all in one app. We understand that navigating tax documents can be challenging, and we appreciate your feedback. We’re always working to improve the user experience and will take your comments into consideration. If you need any assistance or have further suggestions, please don’t hesitate to reach out. -Chelsea B AI Andre I. Owner Construction Used the software for: Less than 6 months ### "Like the other ones " September 23, 2024 2.0 It's typically kind the rest just a lil bit different Pros Not much to be honest it's like most of them Cons It just wasn't for me so I've been trying to find different Review Source Response from Gusto September 24, 2024 Hello Andre, Thank you for sharing your thoughts! We appreciate your feedback, even if Gusto hasn't been the perfect fit for you. Our goal is to provide a valuable experience, and we’re always looking for ways to improve. If you have any specific suggestions or features you’d like to see, please let us know. We wish you the best in finding a solution that meets your needs! -Chelsea B JB Jennifer B. Collections Specialist and IT assistant Real Estate Used the software for: 1-2 years ### "Gusto Works Well" August 14, 2024 5.0 positive. Haven't had any issues with this product. Pros Easy access to via paystubs and taxes. Our company uses this as it is an easy way to handle payroll and taxes. Cons That it will not show upcoming paystub. Some people would like to see these items in advance in case of changes. Review Source Response from Gusto August 16, 2024 Hello Jennifer, Thank you for your positive review! We're glad to hear that Gusto has been an effective tool for managing payroll and taxes. We wanted to let you know that we now offer a paycheck preview feature, so your team can view upcoming paystubs in advance. We hope this makes things even easier for you! If you have any questions or need assistance, we're here to help. -Gusto DH DeAndra H. Community engagement Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Gusto for small businesses" July 8, 2024 4.0 I loved Gusto! I had an employer use it and it was great for requesting time off and being able to view vacation time. It was also very useful in accessing tax documents. It also provided several different saving options. Pros I enjoyed the easy access to tax documents and payroll. Cons My least favorite feature in Gusto was the transfer time from a savings account in gusto to an actual banking account. It was not convenient. Review Source Response from Gusto July 26, 2024 Hello DeAndra, Thank you for your review! We’re delighted to hear that you enjoyed easy access to tax documents and payroll, and found Gusto useful for requesting time off and viewing vacation time. We apologize for the inconvenience you experienced with the transfer time from a savings account to a banking account. Your feedback is valuable, and we’re continually working to improve our features and processes. If you have any more suggestions or need assistance, please let us know. -Gusto JS Jayne S. Instructor Sports Used the software for: 1-2 years ### "Easy to Track Payments Received" August 5, 2024 5.0 Every month I log in to see the payments made and check them against the work I performed. The site is laid out well, and easy for anyone to use. Pros Easy to find out when you were paid, the amount, and some payment details. Cons It gives you a total of the amount received but doesn't itemize each job done. Review Source Response from Gusto August 16, 2024 Hello Jayne, Thank you for your feedback! We're glad to hear that you find it easy to track your payments with Gusto. We appreciate your note on itemizing payments and will keep it in mind as we continue to improve. If you have any further suggestions, we're all ears! -Gusto TJ Tanya J. Founder Facilities Services Used the software for: 1-2 years ### "Terrible Support " June 27, 2024 4.0 Dissatisfied in the end. I incurred multiple bank fees due to a mistake that took way to long to correct Pros Onboarding ease. New employees were easily onboarded and reported to the state. Cons Gusto like many software companies FAIL when it comes to providing adequate and thorough support. If you never run into issues, then the software works perfectly. If you have the unfortunate mistake of needing Gusto to correct a mistake they made, you will discuss this with 4 or 5 people vie email and chat and no one will share information with the other. It’s been a headache and after 17 months, I’m cutting ties. Review Source Response from Gusto July 26, 2024 Hello Tanya, Thank you for sharing your feedback. We’re glad to hear that you found the onboarding process smooth and efficient. However, we’re truly sorry to learn about your challenges with support and the delays in resolving issues. This is not the experience we aim to provide, and we understand your frustration with having to deal with multiple contacts without effective resolution. We take your concerns seriously and will use your feedback to improve our support processes. If there’s anything specific you’d like to discuss further or if we can assist in any way, please let us know. -Gusto WO Wendy O. Human resource specialist Information Technology and Services Used the software for: 1-2 years ### "Gusto self service is top seller" June 14, 2024 5.0 Gusto saves us so much time and so many headaches! We no longer have to burden the HR department much of the administrative burden is reduced ,works for HR department and employees Pros Very easy to use and navigate user interface very little learning curve , I love that I can edit my payroll info, request time off ,manage benefits,track expenses and reimbursements all on my own Cons Time tracking capability are wanting but overall nice platform very easy to use Review Source Response from Gusto July 26, 2024 Hi Wendy, Thank you for your review! We're thrilled to hear that you find Gusto's user interface easy to use and appreciate the convenience of managing payroll, time off, benefits, expenses, and reimbursements independently. We also value your feedback on time tracking and are continually working to enhance our platform. It’s fantastic to know that Gusto has reduced the administrative burden for your HR department and saved time overall. If you have any more suggestions or need further assistance, feel free to reach out. -Chelsea B JW Jacquie W. Program Manager Computer Software Used the software for: 2+ years ### "Absolutely Love this Full Feature Easy to Use Product!" October 10, 2023 5.0 If I were to leave this world today, ANYONE could jump onto Gusto and fall right into step. That is how easy this program is. Pros I cannot say enough about how much our company loves this product. If any company tries to sell us a product that claims to do the same things, we turn them down flat! So many companies are "Ala Cart". Not Gusto. We have been using Gusto since 2017 and hope that we can always use them. This is very user friendly, allows self-onboarding by the employee, allows time tracking for hourly employees, time tracking by project, handles your benefit plans, open enrollment, workers compensation insurance payments, payroll, taxes, new employee reports, tax reporting, W-2's, 1099's, payment of contractors both domestic and international (in November 2023, you will be able to pay international employees). Nothing is complicated in any way shape or form. Gusto is so stress free and works with many other programs. We use their partner EasyLlama for training (yes, that is a minimal fee payable to EasyLlama) and that is amazing. I can't say enough about how wonderful this is. If I ask the owners if they want to add a benefit, their first questions is always, "do they work with Gusto"? Cons In 8+ years, I have not found a single negative thing with Gusto, even through COVID, they seemed to not miss a beat with their customer service. Reason for choosing Gusto I am not sure but sooooo glad we did. Review Source EC Eric C. Manager Real Estate Used the software for: 1-2 years ### "This company sucks" June 25, 2024 3.0 Pros This company sucks. They have terrible service. I switched banks and updated the information before I ran payroll so it would come out of my new account and selected the new account as the primary. The old account, there was no obvious way to remove it, and I thought electing the new account would take care of it. They drew out of the closed (old) account, which obviously didn't have any money in it, then charged me $100 per day "penalty" and as a punishment, they removed my same day deposit, WHILE STILL CHARGING ME FOR IT. Then, after explaining to them that this was their error, about 6 conversations, they refused to reinstate my same day deposit for which they were still charging me, were extremely condescending, AND REFUSED to refund me the $500 they charged as a penalty. Terrible company. Dont use them. Reason for choosing Gusto easy setup Review Source Response from Gusto June 28, 2024 Hello, We regret any inconvenience and distress this situation has caused you. Your experience does not reflect the standards we strive to uphold, and we are committed to ensuring a positive experience for all our customers. If you have further questions about your account, please reach out to us directly at Support@Gusto.com. A specialist will assist you in ensuring the correct account is set as the default. Please note that due to bank processing timelines, it is essential that the correct default account is set prior to initiating a debit. 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