# Page 16 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Gusto ## Showing most helpful reviews Showing 376-400 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Adam H. Project manager E-Learning Used the software for: 2+ years ### "Great for one off treat" May 28, 2024 5.0 They have a good range of products butncan run up to a high price Pros They have a decent range of products for a one off treat Cons The high pricing structure doesn't make it ideal Review Source Response from Gusto June 18, 2024 Hello Adam, Thank you for your feedback. We're glad you appreciate our range of products, though we understand your concern about pricing. Your input helps us improve our offerings. -Gusto AA Aiden A. Stem Instructor Education Management Used the software for: Less than 6 months ### "Good but consider other options" May 30, 2024 4.0 Pros Easy to use as a user with simple ui. Good Cons not very feature full for the user could be improved Review Source Response from Gusto June 18, 2024 Hello Aiden, Thank you for your feedback! We're glad you find Gusto easy to use with its simple UI. We appreciate your comments about features and are constantly working to improve based on user input. If you have specific suggestions for enhancements, please share them with us. We're committed to providing an excellent experience for all our users. Thank you for choosing Gusto! -Gusto SJ Shardai J. Healthcare Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Gusto User" June 18, 2024 5.0 Pros Gusto is extremely user friendly and easy to navigate to access your check, tax information etc Cons As of now, I do not have any current dislikes about Gusto. Review Source Response from Gusto June 24, 2024 Thank you for your positive feedback! We’re delighted to hear that you find Gusto user-friendly and easy to navigate for accessing your check and tax information. We're glad to know that you don’t have any current dislikes about Gusto. We appreciate your review and are always here to help if you have any questions or additional feedback. -Gusto JW Jessica W. CEO Mental Health Care Used the software for: 1-2 years ### "Payroll Administration " May 6, 2024 5.0 Pros Gusto is very easy to use. Employees love the mobile wallet feature. Cons The performance management features could improve Review Source Response from Gusto June 18, 2024 Hello Jessica, Thank you for your feedback! We're pleased that you find Gusto easy to use, and we appreciate your suggestion to enhance the performance management features. Your input helps us improve our platform for you and your team. Thank you for choosing Gusto for your payroll administration! -Gusto BD Brandon D. VP Food & Beverages Used the software for: 1-2 years ### "Great product for a medium sized company!" April 23, 2024 5.0 Pros The team was great at Gusto with on boarding and helping us setup links to quick books and our scheduling software. They provide great customer service if you have problem or issues running payroll. Cons We have to get used to the pay cycle part and how off cycle payroll works. Off Cycle payrolls are a lot of manual entry of information and take a lot longer to run. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Direct deposit and ability to run on boarding for new staff. Review Source Response from Gusto June 18, 2024 Hello Brandon, We're thrilled Gusto has been a great fit for your medium-sized company. We appreciate your feedback on payroll processes and are committed to continuously improving our services to better meet your needs. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing Gusto! -Gusto PC Patricia C. Chief Financial Officer Retail Used the software for: 1-2 years ### "Extremely Unreliable Payroll Service" April 9, 2024 1.0 It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration. Pros Onboarding process is easy and easy interface for employees. Cons Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Othership](https://www.capterra.com/p/266602/Othership/) I thought Gusto had a better interface which is did, but the overall service is absolutely horrible and unreliable. The customer service is terrible, and I literally feel like I'm calling to speak to people that are oblivious to problem solving and moving the needle. Review Source Response from Gusto June 18, 2024 Hello Patricia, Thank you for sharing your experience, although we're sorry to hear about your frustrations. At Gusto, we strive to provide reliable payroll services and excellent customer support. We understand the importance of timely payroll processing and are committed to resolving any issues promptly. While we're glad you found our onboarding process and employee interface easy to use, we apologize for falling short of your expectations with customer service. Your feedback is important to us, and we're continually working to improve our service delivery. If there's anything specific we can assist you with or if you'd like to discuss your concerns further, please reach out to us directly. We value your business and appreciate the opportunity to address your feedback. -Gusto JW Jacquie W. Program Manager Computer Software Used the software for: 2+ years ### "Absolutely Love this Full Feature Easy to Use Product!" October 10, 2023 5.0 If I were to leave this world today, ANYONE could jump onto Gusto and fall right into step. That is how easy this program is. Pros I cannot say enough about how much our company loves this product. If any company tries to sell us a product that claims to do the same things, we turn them down flat! So many companies are "Ala Cart". Not Gusto. We have been using Gusto since 2017 and hope that we can always use them. This is very user friendly, allows self-onboarding by the employee, allows time tracking for hourly employees, time tracking by project, handles your benefit plans, open enrollment, workers compensation insurance payments, payroll, taxes, new employee reports, tax reporting, W-2's, 1099's, payment of contractors both domestic and international (in November 2023, you will be able to pay international employees). Nothing is complicated in any way shape or form. Gusto is so stress free and works with many other programs. We use their partner EasyLlama for training (yes, that is a minimal fee payable to EasyLlama) and that is amazing. I can't say enough about how wonderful this is. If I ask the owners if they want to add a benefit, their first questions is always, "do they work with Gusto"? Cons In 8+ years, I have not found a single negative thing with Gusto, even through COVID, they seemed to not miss a beat with their customer service. Reason for choosing Gusto I am not sure but sooooo glad we did. Review Source Adebayo E. DIRECTOR Information Technology and Services Used the software for: 6-12 months ### "Gusto" September 24, 2023 5.0 Gusto has helped us Solved most of our payroll related problems and it has helped us with our Tax Compliance Pros Gusto is a User-Friendly payroll and HR software, that has helped us with tax compliance and benefits administration. it has help us Save a lot of time and accuracy with there awesome features Cons the cons i meet in Gusto is the additional cost for advanced features and also the limitations in customization and app integration and there is GeoGraphical Constraints with it Review Source eM esam M. lawer Law Practice Used the software for: 1-2 years ### "gusto The best and easiest application to manage your company's business and follow up on employees " August 7, 2023 4.0 I have been using this application for two years and it has made my business very easy. It is one of the best applications used by businessmen and company owners Pros gouto the great app help to the payroll and Personnel management and tracking is one of the best applications for businessmen Cons It is not considered that there are major negatives in the application, but it needs to be constantly updated Review Source Jodie W. CEO Consumer Services Used the software for: Less than 6 months ### "It may work if your workweek starts on a Monday" January 24, 2024 1.0 AVOID LIKE THE PLAGUE! They are now advertising everywhere, trying to get more customers. But once you sign up with them, they really don't care about you at all. They will even report wrong information to the tax agencies, and will not try to fix the problem at all!!! Pros It seemed easy to set up. I like that it has integration with other apps, such as timekeeping and scheduling. Cons Even though it asked the right questions about when our work week starts (on a Saturday), and when our payroll day is, it wrongly generated our payroll periods to start from Monday through Sunday. This is despite the fact that I was on the phone with them for hours explaining that our work week starts on Saturdays, and th payroll period has to match that. First, they claimed they fixed the issue. Then, when I found out they had not fixed the issue, they tried to tell me that the workweek does not have to match the payroll period. (!!!!) That is absolute BS. Then, they told me they would bring it to a higher-level support. They never called me after that. In the meantime, they have wrongly reported two payrolls to the tax agencies. and made us look like we did not pay our employees for two days. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Surepayroll was getting expensive, and support was not great either. However, they NEVER GOT OUR PAYROLL WRONG!!! Review Source Response from Gusto June 18, 2024 Hello Jodie, Hello, We're sorry to hear about your experience and the frustrations it caused. We strive to provide seamless service and are disappointed to learn we fell short of expectations in this instance. Your feedback is important to us, and we're actively looking into ways to improve our processes. Please reach out if there's anything further we can assist you with. -Gusto JB Juli B. Chief Accountant Biotechnology Used the software for: 1-2 years ### "Support Severely Lacking" January 11, 2024 4.0 If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted. Pros In general, the payroll features are easy to set-up and use. Cons I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction? Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks Online is not user friendly. If a mistake is made, there is no easy way to reverse the mistake. Getting help through support is next to impossible. QBO caused more harm than help. We used a private payroll company whose UI was so ancient it felt like it was 1995 MS-DOS for which I had zero patience. I had faith that Gusto would be easy to use and offer appropriate customer support. Review Source Response from Gusto June 18, 2024 Hello Juli, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've experienced with our payroll system and support services. Your concerns are important to us, and we understand the frustration caused by the issues with payroll journal entries, W-2c forms, and the lack of clarity on tax compliance. We strive to provide reliable solutions and effective support, and it's clear we fell short of your expectations in this instance. Rest assured, we are actively working to address the issues raised and improve our services moving forward. Please reach out directly to us at Support@Gusto.com so we can assist you further and ensure your concerns are properly addressed. Your feedback helps us immensely in refining our processes and enhancing the customer experience. AE Ashley E. Accountant Accounting Used the software for: 2+ years ### "Gusto makes payroll a breeze!" February 15, 2024 5.0 Pros Using Gusto for payroll, benefits and insurance administration is so simple. It's easy right from the beginning. Their customer support is always super helpful and works hard to make sure they resolve any issues you may have. Cons The only downside to Gusto is that they are limited to small companies. It's not necessary a bad thing. I just like it so much that I want to use it with all my clients regardless of their company size! Reason for choosing Gusto Gusto is the perfect fit for any smaller size company. The value for the cost is unmatched for a small business! Review Source Response from Gusto June 18, 2024 Hello Ashley, Thank you for sharing your positive experience with Gusto! We're thrilled to hear that using Gusto has simplified your payroll, benefits, and insurance administration. We appreciate your feedback about wanting to use Gusto for all your clients, regardless of their company size. At Gusto, we strive to provide excellent support and value for businesses of all sizes, and we're here to assist you however we can. -Chelsea SN Sheldon N. Owner Hospital & Health Care Used the software for: 2+ years ### "A loyal customer that will be moving away from Gusto... HONEST REVIEW" June 28, 2023 4.0 Sadly, we will be leaving Gusto. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings. That said, I am so disappointed that we don't have better support. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future issues. No luck - I spoke to people in sales, but never heard back. Their software does not fully support multiple locations (must use DEPARTMENTS), which presents problems across the company. The worst issue we faced was based on an honest error our company made: One of our new hires mistakenly ran payroll for a new location prior to the account being funded. This caused an insufficient funds matter, which was totally our fault. However, the system locks you out without the chance to run payroll until the payment is cleared - we couldn't even run paper checks. This means our valued staff were paid late. There was no way to expedite this (bank wire, etc.) so I ended up driving several hours to delivery paper checks to our teams. Customer support wouldn't even allow me to speak to a manager about the situation so I could provide feedback for future customers. If you are a small office with 1- 30 employees, I think Gusto could be a great option. However, if you need more granular permissions for leadership, quick/dedicated support, look elsewhere. Pros Gusto is likely the easiest platform to learn and use. Our team members with limited tech skills can navigate the system with ease. I constantly see updates and enhancements throughout the system that are beneficial and useful. Also, the price is hard to beat for all the features. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. The only catch is assessing if your company is too large for Gusto's abilities. Cons As our company began to grow, we started to notice limitations in the platform. Once we grew to having multiple locations, things fell apart fast. Between the two companies I own, we hardly ever need the support team. However, when we do, it has become increasingly difficult to get the help we need. It is hit or miss. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. We are taking both of our companies to another provider. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Review Source Jordan C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto: for the simplest of paychecks and those who don't need support" March 18, 2024 2.0 Support is terrible. They never seem to have an answer and you can't call them, they have to call you. Miss the call? Submit another request. I've been told 3 times I'd have a supervisor or specialist call me back and never received that call. They are unable to properly calculate payroll taxes, telling me the only way to do it correctly was to change our employees' W4 EVERY MONTH. That was their suggestion. It's so strange to me that they are so popular. If you use Gusto, check the federal withholding and I hope you don't mind that they will calculate your salary employees' hourly rates (based on what you enter as their estimated pay) and print it on each paystub. Pros Not much. The direct deposit did always go in next day, so that was nice. Cons Support was terrible. Chat never worked and if you miss their support call, you put in new request.They are also only able to calculate fed withholding for simple pay plans (straight hourly or salary with no commission). They calculate witholding as if each paycheck is the exact same each month.If you make $10K on your first paycheck of the month and $900 on your 2nd of the month, they will withhold $0 in federal withholding for the second paycheck, leaving you with almost $11,000 in untaxed income. They can't fix this. They also said they HAVE TO print an hourly rate on my salaried employees' paystubs, even though it shows 0 hours and they are paid a salary. Reason for choosing Gusto They had a good reputation...for the life of me I can't figure out why. Review Source Response from Gusto June 18, 2024 Hello Jordan, We are sorry to hear about your experience with Gusto. It's disappointing that you've encountered challenges with support and payroll tax calculations. Your feedback is important to us, and we apologize for any inconvenience. We appreciate you sharing your concerns, and we'll use this feedback to improve our services moving forward. If there's anything else we can do to assist you, please reach out directly. -Gusto Wayne L. CEO Sporting Goods Used the software for: 1-2 years ### "Great Online HR platform" January 1, 2024 4.0 Utilized a 3P administrator to establish & set-up a structure for our org. Need a long learning curve to understand. Pros Online all the time when you need it…easy to search & reference simple items & documents used regularly. Cons Wish there was more intuitive interface on tax compliance & other non regular tasks. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing Gusto Cost was a significant factor in Our choice as well as the interface pf the employees. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Cost of ADP was too significant against Gusto Review Source Response from Gusto June 18, 2024 Hello Wayne, Hello, Thank you for sharing your experience with Gusto! We're thrilled to hear that you find our online HR platform convenient and reliable for accessing essential documents. We appreciate your feedback on the interface and tax compliance aspects. Your input is valuable to us as we continually strive to enhance our platform to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out. We're here to support you every step of the way. -Gusto VR Verified Reviewer Game Design Computer Games Used the software for: 2+ years ### "Gusto is smooth and simple" October 2, 2023 5.0 I've been using Gusto for more than 3 years as an employee and I had 0 problems getting my salary payments. W-2 forms are shared in time at the end of year and it allowed me to send my tax forms early each year. W-2 forms give all the required info in a clear presentation. The simplicity might be my keyword for Gusto as I've never required outside help to understand its features. Pros I love the clean interface and the fact that Gusto provides all crucial info on the landing page. From a single page, you can see your upcoming paydays, your last payments, and W-2 updates. Year to date statistics listed on the Paystubs page is very informative and easy-to-understand as well. Another thing I like about Gusto as an employee is the ease of reporting an address change. Cons There are several extra features such as Wallet, Learning, and Giving. But they might come as something too much for a simple salary payment app. It might be good that these tools are there for people who are looking for extra features, but I think Gusto was a bit less cluttered in the previous years. Review Source Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Payroll and Benefits Management with Gusto" July 24, 2023 4.0 Payroll, benefits, HR 401(k), and performance reviews may all be handled in a single convenient location. Gusto has helped me and my staff to be more productive with our time and to feel appreciated. Pros Friendly interface. Staff-friendly time and absence tracking and benefit administration tools. Human resources and 401(k)s work better together than ever. The price is reasonable for us. Cons Payroll blocks caused by a lack of State tax information can be inconvenient, as it requires contacting Gusto to request an extension until the necessary tax data is provided. Perhaps there's an easier method to simply hit a button and have the block lengthened. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) The Gusto team was incredibly responsive and helpful during the entire payroll transfer. If you ask me, the best reason to use Gusto is their customer service. Not to mention Gusto's intuitive interface. Review Source VR Verified Reviewer ingeniero mecanico Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Gestiona tu nomina de manera sencilla con GUSTO" January 22, 2024 5.0 excelente se lleva la nomina de forma correcta, todos los pagos de impuestos una base de datos sencilla realmente lo recomiendo para empresas a pesar de que es un poco caro lo recomiendo Pros Ejecutar la nómina de los empleados de manera sencilla en tiempo real, además de usar el programa es muy intuitivo, además del servicio que brinda el programa es muy completo Cons es algo costoso realmente no todos pueden tener acceso al programa además no funciona en todos los países Review Source Response from Gusto June 18, 2024 Hello there, Hello, Thank you for sharing your experience with Gusto. We're glad to hear that you find our payroll management intuitive and efficient. We understand your concerns about cost and availability in different countries. Your feedback is valuable as we continuously work to enhance our services and accessibility. -Gusto JAZE P. System Administrator Architecture & Planning Used the software for: Less than 6 months ### "Go For The Gusto (My Point Of View)" August 14, 2021 5.0 After using this software for just one month, I started thinking to myself "Why didn't I take Accounting in high school more seriously, I think I could've been a Chartered Accountant by now..." This software makes everything look so basic, I become totally engaged when I use it. Pros The best user interface I have ever come across on a Payroll system. Given the advantages, the price point is pretty descent as well but most importantly, the ease of deployment is what totally stands out to me. Never have I set up a Payroll system so quickly in my 8 years of using different types. Cons I would like to pay a one time fee that would allow me to own it straight up instead of renting it out every month. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto Much more easier to use. Switched from [Pastel](https://www.capterra.com/p/176456/Pastel/) Frankly, I hated Pastel. I always have. The only reason why I was using it was because our tax revenue service center recommends it. Review Source DM David M. Chief Operating Officer and General Counsel Medical Practice Used the software for: 1-2 years ### "Great Payroll Software for a Great Price" December 7, 2021 5.0 Overall, Gusto is great tool for achieving many of the Human Resource and Payroll functions for companies of all sizes. Gusto's ability to operate immediately as well as its ease of use make it perfect. The reminder functions in Gusto are phenomenal, well thought out and appropriately timed. The system runs well, without any issues. In fact, I don't really recall ever having an issue running payroll because Gusto was down. The product is well worth the money and has a great price point, considering all of the available functions. I would highly recommend Gusto. Pros Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money. Cons The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Gusto We ultimately selected Gusto because of the price point, ease of use and dependability associated with Gusto. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/) We made the switch from both Xero and QuickBooks because we found the software with Quickbooks to be overly cumbersome for our use. Further, Xero lacked a lot of the functions that we felt we needed. Gusto is able to accommodate both needs associated with our intended use. Review Source fM françois M. ma force c es toi Fine Art Used the software for: 2+ years ### "vive GUSTO enthousiasme " July 28, 2022 4.0 le contact rapide avec les clients GUSTO m aide beaucoup le stock mes ancien contrats le logiciel n oublie rien et c es ma nièce qui conseillé de le prendre car il es bon et bien comme logiciel Pros m aide beaucoup sur les plannings d organisation mes décorations ma musique conserve bien les donnés logistiques c es innovant c es pour moi et me donne une grande satisfaction sans équivoque et sans bavure depuis le premier jours ....merci GUSTO Cons offet tout me va super bien et c es rassurant mais je ne peux n on plus dire du n importe quoi pour un plaisir de raconter tout es vraiment bon et sa sécurité aussi Reason for choosing Gusto pour mieux avancé dans le travail et pour un bon résultat de conservation des données numérique ma liste es bien longue au niveau du bilan avec GUSTO avec son LOGO bien étudier Review Source Jessica H. Owner Mental Health Care Used the software for: 2+ years ### "Ok until its not...just say NO" February 3, 2024 1.0 Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about their customers. They don't care about loyalty. They don't care if they overdraw your bank account multiple times. Its sad, their interface and feature set are nice, but the problems that come when any little thing goes wrong- its a nightmare- go read through other reviews, those who have had problems have all left their platform. I thought it was just "those people" as I had minimal issues for 2 years. Then I finally had the big issue. Had their customer service been responsive, accepted responsibility, or made any attempt to keep me as a customer, I might have stayed. They didn't. Pros User interface for employees is ok. It looks nice. Cons For those searching if Gusto is a good choice...its not...I thought it was...had a few hiccups, nothing major...and then they overdrew my account, cool fixed it quickly, then I switched our benefits to them. They messed up the withdrawl dates, blamed me and then \[sensitive content hidden\] clearly stated they made the change), and then took no responsibility for it. Worst than that, then they penalized me bc the change they made overdrew my bank account bc it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) needed something more robust than quickbooks Review Source Response from Gusto June 18, 2024 Hello Jessica, Thank you for sharing your experience. We are sorry to hear about the challenges you faced. We aim to provide reliable service and support, and apologize for any inconvenience caused. Your feedback is valuable and will be considered as we continue to improve our services. If there's anything else you'd like to discuss or if we can assist further, please let us know. -Gusto KA Karen A. CEO Computer Software Used the software for: 1-2 years ### "Great Payroll Processing Platform for Small Businesses" June 30, 2020 4.0 Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it. Pros Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions. Cons Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Price, ease of use and better customer reviews Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We were using ADP through an administrative services company who was handling all of our payroll and hr benefits. But they did a terrible job and we ended up cancelling our contract with them and decided to try bringing payroll processing in-house. Review Source VR Verified Reviewer Freelancer Computer Networking Used the software for: 6-12 months ### "My experience with Gusto." July 12, 2022 5.0 I recommend Gusto the everyone who want take your business to the competitive market and Multimillion and beyond companies. Pros The people platform accessible for businesses from smallest to the huge helping employers , HR and employees. Gusto help you nurture and scale your with unique features like management resources, online payroll service, Reputable customer service, tax compliance, hiring and many more. The best place to help you grow your business in the competitive market is to visit https://gusto.com Cons Gusto legit and trusted but only problem is the that: The has least support for international businesses. It has problem in the troubleshooting. Review Source ES Eileen S. Assistant Controller Computer Software Used the software for: 2+ years ### "Gusto provides an inexpensive solution for my payroll needs" June 23, 2022 5.0 All in all, Gusto provides a great service for the money. Pros What is most desirable about Gusto is the unlimited monthly payroll. I also pay my independent contractors thru Gusto. Our company works exclusively remote. We employ staff in 18 states. Gusto made the task of registering in each state simply by supplying me with links and phone numbers to state agencies and local municipalities. Cons I am a seasoned payroll administrator. Gusto is so simplified, that I had to adjust on how I would approach any modifications. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Gusto Cost and ease of use Review Source Talk to a Capterra advisor for free and get results within 15 minutes.