# Page 17 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Gusto the right Payroll solution for you? Explore 4205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131882/Gusto/reviews

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Gusto

4.6 (4205)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 23rd, 2026

# Page 17 - Reviews of Gusto

## Showing most helpful reviews

Showing 401-425 of 4205 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LL

Lianna L.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Payroll Made Easy"

August 4, 2022

5.0

The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Pros

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Cons

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

The cost, lack of customer support and difficulty using their program.

Review Source

Namarata G.  
Business Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Gusto: Best Software For Your Payroll Woes"

July 13, 2022

4.0

I am using Gusto to manage the payroll of our small business. It has been a great help to us in filing and calculating taxes, onboarding employees, managing database, and benefits administration.

Pros

Gusto is a great software with a of features and a very user friendly interface. We use Gusto daily for employee onboarding, managing payroll, calculating and filing taxes.

Cons

Gusto is a very likeable software in my opinion. I haven’t came across a single issue while onboarding employees or running payroll. Although Gusto can work upon its report aspect as it can be a hassle for a newbie.

Review Source

AH

Andrew H.  
Systems administrator  
Accounting  
Used the software for: 2+ years

### "Best payroll company out there"

March 4, 2021

5.0

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Pros

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Cons

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Switched from

[PaySoft Payroll](https://www.capterra.com/p/193397/PaySoft-Payroll/)

Paysoft payroll or ProPay would be its software that I used was inferior. They would not even give you the update to make w-2s unless you resubscribed for the year. Their check stock would cost about $500 for a box. It is absolutely insane what they charge people. I understand that they are their own payroll bureau but if they are going to offer their software out for accounting firms then they shouldn't financially rape their customers which they do and I'm sure they'll continue. This is also why they will never be a name that anyone knows

Review Source

Lucky U.  
Project coordinator  
Construction  
Used the software for: 1-2 years

### "Gusto, is one of the best payroll software company where the employers use to pay their employees"

February 13, 2022

5.0

Because of its usability, and customizability and management of payroll services, gusto is great.

Pros

1\. Affordability, it's ideal for small scale business 2. It's easy to set-up and start using it immediately 3. Is payroll was designed with security to secure all of your data 4. It manage employees benefits and file payroll taxes

Cons

1\. No free trial 2. The software does not take responsibility for any pay problems they have caused 3. Their customer service is not improving

Review Source

MM

Milan M.  
CPA, Financial Advisor  
Accounting  
Used the software for: 1-2 years

### "Vimlan Tax Services LLC"

October 18, 2021

4.0

Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.

Pros

\-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock

Cons

There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report. Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done. There is NO mobile app. There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing. Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Gusto

The ability of one login for us as accountants/payroll processors, and to have the dashboard where we have access to all of our clients without the need for multiple logins. The ability to parse out clients for different logins is also key. The security this software offers is better than most. Just need email alerts and the consolidated reports which spans all clients in one report is what's needed, along with a mobile app.

Review Source

Sharem S.  
Virtual Assistant  
Writing and Editing  
Used the software for: I used a free trial

### "Exceptional user experience"

February 16, 2023

5.0

God send Gusto software because everything I need is there from payroll services to tax forms which is a problem for managing my clients business. Using Gusto software leverage my time to complete other task for my clients. They have comprehensive mobile access feature which elevates your business productivity.

Pros

What I like about using Gusto is its customizable reports and flexible, thorough employee records. Tax forms are also available to submit for your business.

Cons

I have no complain about Gusto. My overall experience is fantastic and gusto team have been very supportive in any of your inquiries.

Review Source

VR

Verified Reviewer  
Director  
Consumer Services  
Used the software for: 1-2 years

### "Gusto has given our company Gusto!"

March 7, 2022

5.0

Pros

\-Accessible -Easy deployment -Features -HR Management -All encompassing software

Cons

\-It was a little different than our previous software, and I would have loved to be able to do a cloud transfer of all our information from our old provider, but that’s just a formality. This is a great product.

Review Source

MM

Misty M.  
Manager  
Financial Services  
Used the software for: 1-2 years

### "Gusto is the Besto! "

July 27, 2021

5.0

Their customer service is excellent and the staff is very well versed in payroll issues. Their easy-to-use platform and on-boarding process make it one of my favorite payroll processing companies!

Pros

Gusto has a wonderful onboarding platform that takes a lot of the work off the plate of the accountant (or business owner) and puts that work onto the new hire. In addition, I recommend Gusto to all my QB's online clients because their integration for the data entry is seamless! They also have $100 per client referral bonuses and while I don't make nearly as much money as my branded payroll on the referrals it's still a great platform for my smaller clients that can't afford my platform.

Cons

The reports they provide are not very robust but I haven't run into a situation where I've needed something they didn't have a report for...yet!

Alternatives considered

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

Reason for choosing Gusto

I use Gusto for my smaller clients that I don't want to process on my own. I use Surepayroll for my larger more complicated entities.

Review Source

Linda E.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Gusto is a great cost-effective HR tool"

August 3, 2023

4.0

Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.

Pros

Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.

Cons

When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.

Switched from

[Namely](https://www.capterra.com/p/143606/Namely/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

That they handle the necessary paperwork and have it sent to our speakers for their tax records. Because of this, we often had to go back and fix things after they had been forgotten. This is fantastic, and Gusto is fantastic.

Review Source

Shannon O.  
Director of SEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "As feature-rich employees as employers"

May 31, 2021

5.0

Using Gusto takes no extra time out of your day than the bare minimum needed to track and submit hours for payment. The interface's intuitive workflow means I am in and out of the site in minutes, and onto other things. Which is exactly what you want!

Pros

I am a freelancer/part-time employee using this software and I find it incredibly intuitive once you're all set up. The interface has clear logic-flow and entering hours every day/week is simple (which is what you want—this is not an area where you want it easy to make errors!). The analytics software is also great for those getting paid—you can see exactly how much has been withheld for taxes, you can update your forms right in the platform rather than emailing and going back-and-forth with bosses—it's a breeze to use!

Cons

I found onboarding and getting set up for a small client project—my very first time using Gusto—was confusing. The project did not allow the type of detailed time tracking as my current project and the slim back-end offerings left me feeling like I was missing something important. Turns out, I wasn't! That onboarding confusing lasted hours and I had to confirm with my client that I had set everything up correctly!

Review Source

EF

Erik F.  
Exec. Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Changing my review after disastrous series of events with Gusto"

April 13, 2021

2.0

Great... until it wasn't.

Pros

Very clean design, easy to understand your account from your dashboard.

Cons

After several years as a Gusto client (and a previous 5 star reviewer), I'm posting this second review regarding my experience. Gusto is great ... until it's not. When we refinanced our house, we discovered that Gusto had been incorrectly reporting on our W2's. This created a series of several complications that took several weeks and persistent calls to fix. Perhaps some of the liability falls with me, but when I tried to make corrections, it was extremely difficult, slow, and frustrating. I expected some level of expertise in correct filing of tax forms. Gusto entry level workers did not seem to have the experience to understand the complexities of 5013 organizations. The trouble continued. If you've ever experienced the bureaucratic run around of pressing through multiple layers of hierarchy to actually get someone who knows what they're talking about and has the authority to make changes - yeah, that's what I experienced. The problems continued into this year - anytime I had a problem, it consistently took waaaaaay to much time to get a response from someone who could actually fix my problem. Ultimately, I decided after several years to cancel my relationship with Gusto. If you have a company or non-profit where you know tax laws, Gusto will be great for you. If you're looking for a payroll company that provides excellent, timely customer service and a level of counsel/guidance regarding tax and payroll laws to protect you, I suggest you look elsewhere.

Reason for choosing Gusto

After several years, I ended my relationship with Gusto.

Review Source

Response from Gusto

April 15, 2021

Hi Erik. We're sorry about the experience that you've had with us. We have found your case in our system and will be reaching out as soon as possible.

Shawn U.  
Innkeeper  
Hospitality  
Used the software for: 2+ years

### "I’d recommend Gusto with, ugh, GUSTO!"

June 17, 2021

5.0

Wonderful! As a small business, if we didn't have something thats so easy to use, that manages tax and reporting, and manages benefits and workers comp. insurance, we'd be drowning in admin every day.

Pros

Gusto is very easy to use. It links seamlessly with T-sheets (Intuit Time) so our staff clock in and out and we monitor this on that app, and then at payroll time just click a button and its done!

Cons

Not many, to be honest. If i could be nitpicky, it doesn't in and of itself seem to have an inbuilt clock in and out timekeeping function, at least not as good as T-sheets, so we have to run two sets of softeare.

Review Source

TT

Tim T.  
President  
Wholesale  
Used the software for: 1-2 years

### "Good software not great."

October 22, 2021

5.0

Although some issues are frustrating the software works better than QuickBooks payroll. The cost also offsets some of the issues.

Pros

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Cons

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.

Alternatives considered

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Gusto

Cost

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Lack of customer support.

Review Source

KA

Kristina A.  
Marketing Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "The Gusto onboarding process is really simple"

May 6, 2024

4.0

The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Pros

The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software.

Cons

I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary.

Switched from

[Rippling](https://www.capterra.com/p/172127/Rippling/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

I just wanted to thank you for the good experience I had with Gusto. It was very appreciated. I had no problems creating my account or accessing all essential features.

Review Source

Response from Gusto

June 18, 2024

Hello Kristina, Thank you for sharing your positive experience with Gusto's onboarding process! We're thrilled to hear that it was easy and clear for you, and we're glad you appreciated the promotional offer of the first three months free. We strive to provide a secure and user-friendly experience across all devices. We're delighted to have you on board and thank you for choosing Gusto! If you have any questions or need further assistance, please don't hesitate to reach out. -Gusto

MM

Michelle M.  
AD of Development  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Simplifies everything- highly recommended for small business "

July 3, 2022

5.0

Gusto was a life saver for our small business. It removed our need to hire dedicated HR in house at a time that we did not have resources to do so and allowed me, as the operations lead, to ensure payroll, onboarding, etc was completed accurately and timely. I'm no longer at an organization that uses Gusto and I miss it. ADP is probably still a better fit for larger teams, but its UI is much clunkier and the support less friendly and helpful. My experience using Gusto as the primary administrator for a small team (during Covid-19, no less) was second to none and I'd recommend the platform at any opportunity.

Pros

Onboarding employees and contractors is incredibly intuitive and simple through Gusto. Along with extending a position offer, I'd submit basic information about the new hire to Gusto and they would take care of collecting their direct deposit info and getting W4s, I9s, and other onboarding documents completed. Payroll processing was a breeze through the system, allowing quick approvals of hours for non FTE and summary totals of total payroll and total benefits before running. You can't miss payroll without trying, either- there are timely reminders of when approvals are due, including when payroll dates were off the regular schedule because of holidays, etc. During tax time, Gusto generated W2s and 1099s that we could review quickly and send out. Gusto especially shined during Covid-19 when SBA loans were being issued. They created a feature that would walk you, the business owner, through the process and help you apply for loan forgiveness with all backing data. Finally, customer service and access to information is a top feature. As someone without an HR background and on a small team, our Gusto rep became my go-to source.

Cons

I was extremely happy with Gusto and didn't experience any pain points.

Review Source

PG

Phillip G.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Gusto has worked well for our law office"

November 29, 2022

5.0

I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Pros

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Cons

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Gusto

Gusto had high ratings and several people I knew personally (including my CPA) highly recommended Gusto.

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: 1-2 years

### "The Opposite of Operational Excellence"

September 28, 2020

2.0

Poor

Pros

Nothing. The entire experience was overshadowed by poor customer service.

Cons

That the people behind it demonstrate what I have found to be not uncommon among BaY area startups. Startup CEOs like myself go to Gusto because helathcare is a challenge for a small business, a new business. It is something that is importnat to do right by employees, and to attract quality talent. The whole point is to make things easier than they otherwise would be. Here's the issue - gusto thinks it's all about the app. It isn't. For a startup CEO, it's all about leaning on a business which claims to know all the ins and outs of the HR element of running a business. This is a crucial part of a business, any business , but the nature of a startup is such that startup founders, CEOs, and senior leaders must entrust this to organizatons such as Gusto to focus on making the business a success. Unfortunately, Gusto divides up the numerous elements of its offering - worst of all, healthcare benefits - and has no organizational role to be the "quarterback," a single point of contact. That is there in the sales process, but not in the post sales experience, and that in and of itself is the mark of a business that doesn't understand customer service. I now use a different service because I was tired of the lack of organization in this regard, and the implication that by expecting more, I was being unreasonable. All roads seem to lead to the app at Gusto. An app alone can only provide so much value before it must be accompanied by dedicated, thoughtful customer service.

Review Source

HK

Herbert K.  
Head Of Operations  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Seamless payroll support"

May 13, 2024

5.0

It has been a transformative tool for our monthly payroll tasks, cutting them down to a mere minute.

Pros

Very clear and concise interface for payroll, benefits and reporting, and the customer support is always there when we need them.

Cons

I wish the time tracking was more detailed.

Review Source

Response from Gusto

June 18, 2024

Hello Herbert, Thank you for your review! We're glad you find Gusto's interface for payroll, benefits, and reporting clear and concise. Our customer support team is always here to help. We appreciate your feedback on time tracking and will continue working to improve our services. It's great to hear Gusto has made your monthly payroll tasks more efficient. Thank you for choosing us! -Gusto

CW

Candace W.  
Library Technician  
Libraries  
Used the software for: 1-2 years

### "A GO for Gusto!!!"

February 25, 2023

4.0

Overall Gusto is a wonderful product that allows a secure and cohesive method of paying your employees. It also is a great product for employees to use. It is simplistic and effective. You can't go wrong with going with GUSTO!!!

Pros

I like the simplicity and the ease of using the product, I like the colorful images that break down the different categories as well as the real time updates of your funds.

Cons

I do not like the consistency of how often you are logged out of the software as well as the amount of times that the software is down for maintenance or updates.

Review Source

HG

Hamid G.  
CEO  
Management Consulting  
Used the software for: 6-12 months

### "An Excellent Fit for Small Businesses"

April 15, 2021

5.0

Gusto is an excellent payroll and employee management tool for small and medium sized businesses who need and want to implement a formalized employee program, without the need to create cumbersome internal systems or relying on outmoded communications tools.

Pros

Gusto makes it very easy for a small business to take on the highly regulated employee management. From onboarding and ensuring policies are distributed and we have collected records of receipt and signatures, to the ability to send care packages to our distributed workforce, our administrators and employees feel more in control.

Cons

While Gusto's interface is easy to navigate, toggling between administrator and employee view causes confusion sometimes.

Switched from

[Namely](https://www.capterra.com/p/143606/Namely/)

Namely was overly complicated and made several mistakes in our ability to pay correct payroll taxes.

Review Source

Phyllis C.  
Music Teacher  
Music  
Used the software for: 2+ years

### "Payroll Prep is Handled!"

September 24, 2023

5.0

I have used Gusto for my small business for more than five years. The customer service is excellent. They look out for their customers by offering add-on products to help and support businesses.

Pros

Onboarding features, payroll, tax, and W-2 preparation.

Cons

Of the features I use, I haven't found anything I do not like.

Reason for choosing Gusto

Gusto offers value for its pricing, and its onboarding features are what drew me.

Switched from

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

Gusto offered more value for the money.

Review Source

Jenni K.  
Payroll Specialist  
Accounting  
Used the software for: 1-2 years

### "Best DIY software in the payroll market"

January 6, 2021

5.0

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Alternatives considered

[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)

Reason for choosing Gusto

Direct deposit turnaround, features that Patriot doesn't support

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

Review Source

KB

Katie B.  
Managing Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Review!"

May 9, 2021

5.0

Gusto is reasonably priced and the customer service is EXCELLENT, especially compared to our old system. Everything about it is intuitive or clearly explained, answers are easy to find, and overall it's quick and very pleasant to use.

Pros

Gusto is so clean, simple, intuitive, and encouraging. They build in a workflow that is easy to understand and includes celebratory "You did it!" or "We'll take care of this next part!" tidbits. Customer service is quick and literally always solves the problem in a friendly, affable way. Plus it's affordable, and the little pig mascot is cute.

Cons

Nothing. Gusto is wonderful. I recommend this to everyone.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex customer service was awful. The prices were similar, but getting questions answered was a nightmare, as was wrapping up paperwork following a termination. We have employees in multiple states and Paychex constantly seemed to struggle with managing that even though it's pretty common? Our lives got way easier after switching to Gusto.

Review Source

VR

Verified Reviewer  
President  
Food & Beverages  
Used the software for: 2+ years

### "Great for payroll"

March 8, 2022

4.0

It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.

Pros

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Cons

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Gusto

Reputation and ease of integration with other platforms.

Switched from

[UZIO](https://www.capterra.com/p/197459/UZIO/)

Uzio failed to make tax payments on time, didn't setup our tax liabilities correctly with proof of correct paperwork, and have been an overall nightmare to work with.

Review Source

SH

Sean H.  
Peer Navigator  
Program Development  
Used the software for: 2+ years

### "Payroll Made Easy For Once! "

February 17, 2022

5.0

Pros

The ease of access and familiarity with the program. Once you’ve been introduced, the layout of the app is very easy to navigate.

Cons

There’s really nothing that we feel is missing from this product.

Review Source

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