# Page 19 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of Gusto ## Showing most helpful reviews Showing 451-475 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Jonathan E. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "When you need them, they will disappoint " January 11, 2023 4.0 Pros Onboarding is convenient, integrated forms are nice Cons The support has gone sharply downhill over the last year. They are hard to get ahold of, and minimally helpful when you do. Their idea of what part of your information you can have access to is really screwed up. When I requested background data, they told me they couldn’t, and then referred to a completely irrelevant part of the user agreement. I finally had to accelerate the issue all the way to the legal counsel who was abrasive rude, and essentially told me unless I produce a court order forcing them they’re not going to tell me my own payroll information. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Better onboard Review Source Ellenore K. Administrative Assistant Machinery Used the software for: 2+ years ### "Great tool for mid-size business" February 22, 2024 5.0 Pros I like the ability to keep track of many employees and their pay information. Cons Nothing that I’d change. Great product, no complaints! Review Source Response from Gusto June 18, 2024 Hello Ellenore, Thank you for your feedback! We're thrilled to hear that Gusto has been a great tool for keeping track of your employees' pay information. We're here to support your business and ensure your experience remains excellent. If you ever have questions or need assistance, feel free to reach out. We appreciate your support and look forward to continuing to serve your needs with Gusto! -Gusto CM Casandra M. Administrative support specialist Mental Health Care Used the software for: 2+ years ### "Hands down the best payroll app I have ever experienced " December 11, 2023 5.0 Pros The ease of use, the ease of login on my computer and from my phone. The app is user friendly and I can find everything I need to click in and out right from my phone. I have had several situations where my income needed to be reported and they kept an easily accessible record right in the app for me to print of all my paystubs and tax documents. I don’t think I’ve seen a payroll app offer so much and be as easy to use as Gusto. Cons Nothing. Gusto really is the best payroll app I have worked with Review Source BW Brenton W. Bookkeeper Accounting Used the software for: 2+ years ### "The best payroll service period! I'm always recommending to others!" September 16, 2021 5.0 From my very first client to the many I've added since, Gusto has been easy to get in touch with. Pros Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed. Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all their paperwork online. Remember though to get their i-9 forms, because once they are done filling out their paperwork, you'll need to verify their i-9 docs, but it's way too easy!! Haha. Let's run payroll. Well, if it's the same each time, you can have it set up to go auto. Set it and forget it! If not, again, they make it easy. Click run payoll. Enter the times for your employees, days off, yada yada, and then submit. If you need to make a change to an employee while running payroll, just click on their name and it pulls them up for editing. Gusto submits all tax payments and reports too. Even submits child support! Cons One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options. Alternatives considered [Payroll Mate](https://www.capterra.com/p/63592/Payroll-Mate/) Reason for choosing Gusto Gusto is on the cloud. Employee on boarding. Federal, State and Local payments and filings. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Ease of use compared to cost. Review Source Michelle D. Accountant Accounting Used the software for: 1-2 years ### "Gusto is a Great Payroll Option" January 31, 2021 5.0 My overall experience with Gusto has been very positive and they are a company who wants to support their customers. I have faith that they will sort out the customer service issues and that they are just a result of growing pains. Pros We have been with Gusto for a long time now and find it to be easy and intuitive to use. Employees are able to log in and access their information. Gusto is constantly adding new features and now allows for time tracking by project which is a feature offered by several of their competitors. It is possible to assign managers to approve employee hours without making them a full admin with access to salary info. Cons It is not possible to assign managers to contractors to approve hours which would be helpful. Also, they are experiencing severe growing pains. In the beginning, Gusto support was excellent, however, the response time has gone way up in recent months. They are currently taking 2-3 weeks to respond to many support questions. This is very frustrating and I have clients who have incurred state tax penalties while waiting on Gusto to reply. Their reps are not as knowledgeable as they were earlier either, probably due to having to increase their team so quickly. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Functionality Review Source KS Karen S. Financial Officer Food & Beverages Used the software for: 2+ years ### "All small business should invest in GUSTO" July 25, 2023 5.0 GUSTO is great software, and I could not say enough great things about it. Pros Ease of use. Every step in the payroll process is completely seamless. Especially the reimbursements and garnishments. Cons There is nothing that isn't great about GUSTO. We Started using GUSTO through a recommendation and soon learned it was a great move. Reason for choosing Gusto GUSTO was highly recommended, and we did not look at any other programs. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Quickbooks programs are antiquated! Review Source CM Claudia M. Operations Manager Consumer Services Used the software for: 2+ years ### "Great tool for payroll management!" August 31, 2022 5.0 Pros Switching to Gusto from ADP was painless. The software is easy to use as an admin and employee. Since switching to Gusto, we've had to do a lot less tedious tasks such as updating employee contact information and updating bank information. Employees can access their accounts and make updates as needed at any time. Gusto also has an easy to use app which all of our employees use. Cons My only complaint is that the app doesn't offer all the features the website does. Many of our employees only want to use the app and ask that we update the information they can only update on the website. Reason for choosing Gusto Word-of-mouth referrals. Review Source AM Amir M. Production Food Production Used the software for: Less than 6 months ### "Simplifying Payroll and HR Management for Small Businesses" February 29, 2024 4.0 Pros Gusto's intuitive design made payroll and HR processes effortless. The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency. Cons While Gusto offers comprehensive features, we faced some challenges with third-party integrations. Improvements in seamless integration with other business tools would enhance the overall experience. Review Source Response from Gusto June 18, 2024 Hello Amir, Thank you for sharing your experience! We're pleased that Gusto's intuitive design has made managing payroll and HR tasks effortless for your small business. Your feedback on third-party integrations is noted, and we're continuously working to enhance compatibility with other business tools to improve your overall experience. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out. We appreciate your valuable input and thank you for choosing Gusto! -Gusto JT Jacqueline T. CSR Retail Used the software for: 6-12 months ### "Gusto Review" September 20, 2022 5.0 Gusto has made our office administrators job significantly easier when it comes to logging hours as well as running payroll. Pros The best thing about this software is definitely the very convenient and easy to use mobile app. All of our employees have the app intstalled and are able to use it with ease. Cons we personally dont have any complaints about Gusto. It has worked very well for our business. It easy to use and even our not so tech savvy technicians use it with ease. it is a very user friendly software. Review Source SS Somya S. Vice President Construction Used the software for: 2+ years ### "We are glad we got this program" November 8, 2021 5.0 WE have had pretty good experience with Gusto until now Pros It integrates with QuickBooks and our clocking program. We can also use it for clocking in directly as well. Very easy to set up various automations. Lots of useful reports. Customer service in general pretty good. They file everything for us. Cons We wish customer service was more responsive when escalation is required Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto Customer service and cost was better plus benefit management was helpful Review Source Nitin S. Senior graphics designer Information Technology and Services Used the software for: 6-12 months ### "Useful payroll administrator for new and experienced HR managers" May 26, 2022 4.0 Its great payroll and HR tool till now for me. I have started with it within 10 mins so its easy to learn basic features to run your payroll system for employees. No matter if you're a new or experienced HR manager, it helps everyone. Pros I loves their user interface, its not typical like other traditional payroll system. I enjoy working in such environment. And also their easy mobile version for employee helps them a lot to see and update any information in the go. also price is much lower than traditioanl big payroll administrator. Cons As they are still growing as HR tool they meed to improvise. Therw should be time tracking feature available in basic plan. Contractors and employee need time off screens contradict with each other. It should be seprated in some way. Review Source BG Bryan G. Owner Food & Beverages Used the software for: 1-2 years ### "Avoid this provider at all costs" July 7, 2022 1.0 While their online platform is great, the core competencies that their service is supposed to do is constantly lacking. Their support is all offshore (not US based) and often is not able to clearly understand the problem being communicated. When/if you ask to get an issue escalated, you're often not given a phone follow up and just an email with no real answer to your problem. Pros Easy to setup and add users. Onboarding process is clean and easy to use. Cons Constant tax reporting issues with state and federal agencies. Support is lackluster, taking days, weeks and months to investigate issues and not providing a clear answer to them. This resulted in fines, and fees from the tax agencies that they were supposed to handle Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) No support and constant transitions to different account reps that were never really available Review Source BH Bryan H. Director Of Operations Education Management Used the software for: 2+ years ### "Love and Hate with Gusto" December 6, 2022 3.0 If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else. Pros This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good. Cons The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Gusto Gusto seemed to be easier to use than ADP. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Wanted something that is easier to use. Review Source KP Knox P. Founder & CEO Computer Software Used the software for: 1-2 years ### "Literally a worry-free payroll solution" October 9, 2020 5.0 Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because Gusto does so much of the heavy lifting. For the price, I totally believe I am getting great ROI. It also integrates well with our accounting software. Pros Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time. Cons There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Gusto Pricing; bang for buck. Review Source BL Becca L. Owner Accounting Used the software for: 2+ years ### "Gusto! is one of my favorite services, and takes the stress and worry out of payroll." July 27, 2021 5.0 Gusto! has taken much of the tedious, worrisome, stressful tasks out of payroll processing. Pros Gusto! is so intuitive and easy (and fun) to use, and is always finding ways to make things even easier. Cons I can't think of any features missing from Gusto!, unless you have some very special requirements. Review Source AA Albert A. HR Manager Arts and Crafts Used the software for: 1-2 years ### "The Payroll Software for any Business Size" December 2, 2022 5.0 The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required. Pros This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees. Cons There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing Gusto We decided to implement Gusto as we saw it as being more aligned with the issues that we wanted to address. Review Source MA Mayowa A. Owner Design Used the software for: Less than 6 months ### "Great Platform that gets the basics done - Gusto " January 4, 2023 4.0 Overall great app that gets the job done and covers the base of what you would want in a payroll platform. Pros The app works really well for the functionality it has for the user employees and the interface is new age and fun to look at it. It also offers both an app and has a website. No delays on your paycheck based on what you see on your employee calendar. Easy to use and understand for new users and employees. Cons There wasn’t much I didn’t like about it, but I didn’t like that the app didn’t have as much functionality and features compared to the site. My advice would be just to add the same functionality to the app. I would also that I didn’t like as much that it didn’t have as much features I thought. It covered the base features and didn’t expand from that, I would love to see you being able to make goals to save up to on the platform and being able to see your payroll earlier rather than last minute. Review Source BM Barbara M. Owner Accounting Used the software for: 6-12 months ### "Switching back to Square Payroll by year-end" October 9, 2022 2.0 Not at all pleased. I was hoping to love this but did not Pros The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients. Cons Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end. Reason for choosing Gusto THE only reason was the accountant login feature, but everything else in Gusto was a bad experience, so we are going 100% back to using Square Payroll Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Accountant login (If Square Payroll had this feature they would be 100% perfect, it is their only downfall). But the accountant login feature is NOT enough to keep me using Gusto because of the other shortcomings! Review Source iC ian C. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wasted my time and money, was literally counting the days until the end of the fiscal year." January 21, 2021 3.0 negative, cumbersome, patronizing, too expensive. Pros Nothing. I was migrated to it from XERO, when they decided to no longer do payroll Cons Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Gusto was forced to Gusto when Xero quit doing payroll. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) It was really just unwieldy, and poorly designed software. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "WORST Customer Service" March 1, 2024 1.0 Beyond bad, this this the worst company we've ever dealt with. Pros On time direct payroll was nice, but other than that they have HORRIBLE service and charge you for fees way past your cancellation. Review Source Response from Gusto June 18, 2024 Hello there, Thank you for sharing your feedback. We're sorry to hear about your negative experience with our customer service. We understand the frustration this has caused and apologize for any inconvenience. Your feedback is important to us, and we take it seriously. Please reach out to us directly so we can address your concerns and work towards a resolution. We appreciate your patience and hope to restore your confidence in Gusto. -Gusto Karen C. Founding Member Accounting Used the software for: 6-12 months ### "Gusto is worth a try" January 18, 2022 4.0 Gusto I believe will make our process better as we start the new year. I would not recommend a midyear conversion unless necessary as they could not support our questions . Pros Gusto removed a number of time consuming activities from my staff at a reasonable price. Once set up the software has been easy to use, but getting to this point took more time than we anticipated. Cons Customer service is lacking. Their CS team does not understand their own product and much time is spent educating THEIR staff. Set up mid-year was also difficult even though our account manager said we would have assistance. Alternatives considered [OnPay](https://www.capterra.com/p/167109/OnPay/)[Auto Decision Platform](https://www.capterra.com/p/173166/ADP/) Reason for choosing Gusto At the time price and perceived value . Review Source RD Rachel D. Project Manager Hospitality Used the software for: 1-2 years ### "Payroll that does not disappoint" December 30, 2023 5.0 Pros This system is not only easy to set up but the user end is incredibly friendly. The system tracks all of our payroll, PTO and tax information and all but runs itself. After having used a few other options this was by far the best value for our money. Cons They used to offer a paycheck advance option that some of our employees took advantage of and this feature was removed. Alternatives considered [Danløn](https://www.capterra.com/p/10013547/Danlon/) Review Source Theresa H. Owner Consumer Services Used the software for: 2+ years ### "I couldn't operate with out" September 18, 2020 5.0 It's the best. I was a small business other with employees for the first time and I was just overwhelmed. I tried several other payroll companies but it just seemed like an arduous process and I was not taken seriously. I had to get things in order so signed up for Gusto and was ready to go in just a few hours. It's the first thing I tell anyone looking to start a company with employees to get. I'm actually friends with some my accountant is crazy about it. They say i am the most organized client they have and they're blown away by all Gusto's features Pros I love the payroll management. I was so lost trying to understand how to handle employees payroll and taxes. I spoke to other companies but it was all behind closed doors. Also the automation. I like being able to set up my services with out talking to dozens of other people. Cons I have nothing bad to say about Gusto. it doesn't things I don't even realize i need it to do before some tax form comes up. Review Source Althea T. MARBLE seller Building Materials Used the software for: 2+ years ### "Details that make difference..." October 14, 2020 4.0 What a shame for the defects. After all I appreciate the design and the quick management. But, when you need a good program for manage by your own Many and many people, you deserve a great attenction by the software you bought Pros I can explain my own experience with that software. It s a real up-to-date system , the best description I can use to explain Gusto is like an “Accounting social network”. Indeed, you can track everything of the life circle of the employer since his first step in the Company, and follow him situation about payroll, day off, accrued holidays, debts, down payment, time of entrance, exit or desease. Every page has its history for each person you want discuss about. Really helpful to paint an employer picture, even for a future recommendation letter for example, or for an employers cut, how to choose the most problematic person. Cons But..to be honest, let s start to talk about what makes Gusto the software I won t never choose again. First step: you can t test the software. No free trial. Let s buy it with blind eyes and it requests time to be improved, as well no good infoes shown . Second : bad bad bad and please help me to say bad assistance, terrible or inexistent. Plus, with that price, u can get some better software. Just has to check for it. Reason for choosing Gusto I find it in the company , someone choosed at my place Review Source Cris N. Founder and Creative Director Apparel & Fashion Used the software for: 6-12 months ### "Gusto is the leader! " October 2, 2023 5.0 Pros Onboarding new hire is now easy and fast with Gusto. I’m able to process payroll on time and very accurate, my employees are happy every month. I’m very keen with financial reports and Gusto helps me keep the payroll reports in check and updated at all times. The customer service is very friendly and helpful. I love the fact that I’m able to schedule payments which pays on time without any delays or challenges. Gusto is very affordable comparing the feature it has you will get value for your money. Handled payroll taxes like a pro. Gusto helps me track and monitor my employees time and attendance, this really helps when computing the employee benefits. Cons Gusto makes everything super easy. I recommend it to everyone but especially HR practitioners Review Source Talk to a Capterra advisor for free and get results within 15 minutes.