# Page 2 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Gusto the right Payroll solution for you? Explore 4202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4202) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 2 - Reviews of Gusto ## Showing most helpful reviews Showing 26-50 of 4202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer hr service Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Gusto review" May 7, 2026 5.0 Overall, my experience with Gusto was very positive. It is an easy-to-use and efficient platform that works especially well for small to mid-sized companies looking for a streamlined payroll and HR solution. The system simplifies payroll processing, onboarding, benefits administration, and employee self-service, which saves a significant amount of administrative time. While it may have some limitations for larger or more complex organizations, it provides a strong user experience, reliable automation, and solid customer support for companies seeking an all-in-one HR and payroll platform. Pros Gusto was very user-friendly and intuitive for both administrators and employees. The platform made payroll processing, onboarding, benefits administration, and tax filings simple and streamlined. I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system. Customer support was responsive, and the implementation process was straightforward compared to larger HRIS/payroll platforms. Cons One downside of Gusto was that it can feel somewhat limited for growing or more complex organizations. Reporting customization and advanced HR/payroll configurations were not as robust as larger enterprise systems. Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Gusto Thought it was better, still went with paycom after a year. Review Source Lenora H. Clinical Supervisor Biotechnology Used the software for: 2+ years ### "Great App Design and Use, Support and Bugs Could Use Improvement" April 9, 2026 5.0 When it comes to overall site and app navigation and experience, Gusto has been great. I've used Gusto in it's earlier stages when it offered an incentive for getting your paycheck deposited and allowed you to borrow before your next paycheck. With customer support experience, customer service could use some improvement. Pros What I like most about Gusto is how easy and simple it is to use! I actually have not had a bad experience with Gusto while using their platform. I like that it has it's own money account and it is separated from the rest of the other features. The app is very accessible and you do not get lost navigating it. Tax information and employment information can easily be found as well. Cons There are constant times where the app is down and it states that gusto is working to fix it. There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number. They direct you to use the site. Even when you want to dispute charges. When it comes to disputes, Gusto is the least helpful in that department. It doesn't seem like they actually investigate when your card is stolen. Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Time Management Program" February 26, 2026 5.0 Great Experience! Have been using Gusto for over 7+ years now and have not even wanted or needed to look for any additional services! Pros Very easy to use app that allows all employees the ease of time tracking and time off requests. Great customer support for small business management and value for your money! Cons Nothing! We have been able to set up the app to allow for as much autonomy as we like for our employees to have, while still being streamlined for payroll and schedules! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to use, not able to get an app that was functioning, cost Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros Gusto has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source Ryan P. Graphic Designer Design Used the software for: 1-2 years ### "Tracking hours with ease" December 6, 2025 5.0 Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto for all of my payroll needs. Pros As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc. Cons The third party accountant was based in India and would call me at odd or inopportune times to verify my hours before submitting payroll. I'm not sure if this was my employer's decision or if it comes standard as part of Gusto's service, so that might not even have been Gusto's fault. Review Source Response from Gusto December 9, 2025 Hi Ryan, Thank you so much for taking the time to share your experience, and for the incredible 10/10 recommendation! We’re thrilled to hear that tracking your hours in Gusto has been simple and transparent — that’s exactly what we aim for. It’s great to know the ability to view your breaks, accrued hours, and daily totals has been helpful in your workflow. I also want to clarify the concern you mentioned about receiving calls from a third-party accountant. Gusto does not outsource payroll verification to external accountants or require employees to confirm hours by phone. Those decisions are made by each individual employer, so it sounds like that part of the experience was handled outside of Gusto’s process. Still, we really appreciate you flagging it — feedback like this helps us understand where confusion may arise. We’re grateful for your kind words, and it means a lot that you’d choose Gusto again as your own business grows. We’d be honored to support you and your future team. VR Verified Reviewer Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Great payroll tool for small businesses. Way better than ADP" February 25, 2026 5.0 Overall, Gusto has been a reliable and time-saving solution for managing payroll and HR for our small business. The setup was straightforward and the ongoing maintenance is minimal. While there are some areas for improvement, particularly around pricing and support, it covers the essentials well and has noticeably reduced the stress of payroll processing. Pros Gusto makes payroll incredibly easy to run — even for someone without a dedicated HR or accounting background. The interface is clean and intuitive, and the automated tax filing saves a significant amount of time. The onboarding flow for new employees is smooth and largely self-service, which reduces the administrative burden. Integration with popular accounting tools like QuickBooks is also a big plus. Cons The pricing can add up quickly as you scale, especially when adding features like time tracking or benefits administration. Customer support response times can be slow during peak periods. Some advanced reporting features feel limited compared to dedicated HR platforms, and the mobile app could use more functionality for managers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is just filled with so much bloat now. Review Source Kaleb V. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto - User Friendly and Straightforward" April 30, 2026 4.0 Gusto offered a time tracking solution for a small team that just needed to account for overtime, employee punctuality, dependability. Pros Gusto has a clean user experience and a good interface for timesheet reporting. It was easy to retrieve tax documents. Cons Making edits or corrections were a bit tricky, but I think that is by design to avoid unauthorized changes to the account. Review Source Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros Gusto is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to Gusto. ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations LP Lynne P. Office Manager Utilities Used the software for: 2+ years ### "A Reliable and User-Friendly Payroll Solution" March 5, 2026 5.0 The overall experience with Gusto has been great. The platform is user-friendly, reliable, and makes managing payroll, benefits, and HR tasks much simpler. Pros What I like most about Gusto is how it simplifies payroll and HR tasks. It's user friendly, automates time consuming processes, and helps ensure employees are paid accurately and on time. Cons There's not much I dislike about Gusto. The only small challenge is that new users may need a little time to get familiar with all the features, but once you do, it's very intuitive. Review Source Dovid D. Owner Consumer Services Used the software for: 6-12 months ### "DO NOT USE THIS COMPANY" February 20, 2026 1.0 In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. Pros They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations Cons They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Because they seem to actually know what they are doing Review Source VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "10 years plus customer review" January 7, 2026 4.0 We love it and have been using it for over 10 years. I highly recommend anyone who has to do payroll to use it. Takes the headache out of payroll and HR. Pros Works really well and is easy to navigate. The onboarding and benefits are streamlined and easy for everyone. My teammates love the app and that they can see everything in one place. Cons The customer service can be a little frustrating at times. Sometimes you get someone who understands and is knowledgeable. Sometimes you don't. Review Source Response from Gusto January 13, 2026 Thank you for being a long-time Gusto customer and for sharing your experience. We’re glad the platform, onboarding, and app have made payroll and HR easier for your team. We also appreciate the candid feedback about support consistency and are sharing that with our team as we continue to improve. Thanks again for the recommendation. Gusto Client Relations VR Verified Reviewer server Food & Beverages Used the software for: 1-2 years ### "Excellent for payroll. Mediocre for everything else." January 3, 2026 4.0 Gusto works best as a payroll-focused checking account, not as your financial command center. It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support, you’ll likely need a second bank alongside it. Pros Consistent, on-time payroll deposits. Paychecks arrive when they’re supposed to, which is the bare minimum but still worth praising. Early direct deposit. Funds often show up up to two days early, which actually helps instead of just sounding helpful. Simple, clean interface. Pay stubs, tax documents, and transaction history are easy to find and easy to read. No hidden fees. No monthly maintenance fees or surprise deductions quietly stealing lunch money. Clear pay breakdowns. Earnings, deductions, and year-to-date totals are transparent and straightforward. Cons Limited banking features. This is a checking account, not a full-service bank. No joint accounts, limited bill pay, and minimal extras. Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should. Cash deposits are inconvenient. Not ideal if you still live in the physical-currency world. Few customization options. Alerts, budgeting tools, and spending controls are pretty basic. Review Source Emmanuel K. Sr. Business Admin Automotive Used the software for: 1-2 years ### "Gusto is Great!" December 15, 2025 5.0 Good overall and would recommend it. I do appreciate the simplicity and ease of it. You can't go wrong with the product. Pros It was simple and the user face, design was great both for admin and employees. It was also a good cost for the company. Cons It didn't have many capabilities or integrations which would have made things a bit simpler for the company. Review Source Response from Gusto December 16, 2025 Hi Emmanuel, Thank you so much for sharing this review and for the 10/10 recommendation! We’re glad to hear that Gusto’s simplicity, design, and value have worked well for both your admin team and employees. We also appreciate your feedback around integrations and capabilities. Input like this helps guide how we continue to evolve the platform to better support growing teams. Thanks again for choosing Gusto and for taking the time to recommend us—we truly appreciate it. JW Jen W. HR Finance Manager Retail Used the software for: 2+ years ### "Generally would recommend for a small business - less than 25 employees and for a new small business" December 4, 2025 4.0 Overall we had a good experience and we used them for the first 8 years of our business until we moved to a more robust platform that served our growing business needs better. Pros Gusto was affordable Great customer support when needed Overall was easy to use if you only had people working in a single department Easy for employees to view paystubs and manage their own direct deposit accounts Cons Didn't synch well with our Quickbooks GL Reporting was sometimes difficult to pull the information we wanted - especially for PTO accruals Review Source Response from Gusto December 5, 2025 Hi Jen, Thank you for taking the time to share your feedback and for trusting Gusto during the first eight years of your business. We are glad to hear that our platform was easy for your team to use and that our support was helpful when you needed us. We understand how important strong integrations and flexible reporting are as a business grows. Your notes about QuickBooks syncing and PTO reporting are valuable, and I will make sure they are shared with our product teams. We are always working to improve these areas so we can better support businesses as their needs evolve. We appreciate your thoughtful review and wish you and your team continued success. If you ever decide to revisit Gusto in the future, we would be happy to support you again. -Gusto Client Relations Team VR Verified Reviewer HR Director Law Practice Used the software for: 1-2 years ### "Decent Option with Some Limitations" December 3, 2025 4.0 It was okay. Not the best, but it serves its intended function. Price-wise, I think they are competitive enough for the offerings. I would recommend it for small businesses that need to pay US-based staff. For international staff, there's some limitations on countries you can enroll. Pros Cheap option for paying US-based contractors and employees. Their customer support is also great. Every time I request support, someone is available online or over the phone to talk to, which is a feature that most other similar providers lack. Cons The user interface could be challenging. There is definitely a learning stage for new users who have never used similar platforms before. In my experience, I've used several platforms similar to Gusto, and I believe their payroll function needs improvement. There are limitations on reporting fuctions that needs some customization. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto Price is cheaper for US contractors use only. Review Source VR Verified Reviewer CEO and Founder Computer & Network Security Used the software for: 6-12 months ### "Horrible FSA, love the payroll." July 29, 2025 1.0 Up until the transition to Elevate and processing FSA by Gusto, everything was fine. For some reason, the team at Gusto doesn't get FSA. Pros Gusto as a payroll management software/app is very close to a four star. Cute, gets the job done well, nice emails letting you know you paycheck is coming and more. Very easy to use when considering JUST payroll. Cons When Gusto incorporated Elevate to run FSA, it has literally been a nightmare! It's so bad, we don't want to do FSA anymore! Literally, just this week, we had an issue with a credit card transaction denied from a pharmacy. When we checked with Gusto support (which can only be done by AI or via email if AI starts messing up), it was because a pharmacy was marked as a non-FSA entity. A pharmacy? It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription. The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money. Then, in Gusto attempting to fix the bug had the audacity to ask for a receipt for the transaction. Really!! A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that does FSA well. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Promised better integration with payroll aspect of Gusto. Review Source Response from Gusto July 31, 2025 Thank you for taking the time to share your experience. We're glad to hear that you've found the payroll side of Gusto easy to use and reliable. At the same time, we're sorry to hear that your experience with the FSA through Elevate has been frustrating. What you described with the denied pharmacy transaction and the request for a receipt on a failed charge is not the experience we want anyone to have. We understand how important it is for benefits like FSAs to work smoothly, and we appreciate you highlighting where things went wrong. Your feedback is being shared with the appropriate teams so we can continue improving both the product and the support experience. We appreciate you choosing Gusto and hope we have the chance to serve you better moving forward. -Gusto Client Relations Team IL Ian L. City Lead Entertainment Used the software for: 2+ years ### "Gusto means Payday! " September 22, 2025 5.0 My whole company uses Gusto to pay our employees/staff. The app allows us to deposit our pay to our bank accounts instantly. It also allows us to store some of our pay into a savings account. Pros I like the notification on Monday mornings letting me know i got paid!! I get 100 notifications about things I need to do, and bills I need to pay. This the one notification I get that is a positive. Cons I don't have any complaint about Gusto. It's really easy to use. It's a very simple process. The money gets deposited into my account with ease. Review Source Response from Gusto September 24, 2025 Hi Ian, We love hearing that your Monday morning payday notification brightens your day. It is wonderful to know that Gusto makes getting paid simple and stress-free for you and your team. We are especially glad you find it easy to use and that features like instant deposit and savings are adding value. Thank you for sharing your experience and for being a part of the Gusto community over the past two years. We are so happy to support you and your company. Gusto Client Relations Abbey W. owner, founder Retail Used the software for: 2+ years ### "Consistent, reliable, and easy to use" January 24, 2026 5.0 Overall, Gusto is the most cost effective option to manage all things employees. I've never experienced any bugs or outages that affected my business in the 10 years or so I've used it. Pros I love how simple it is to use as Gusto guides you through all the requirements, from taxes to reports and files them all automatically. Cons It's a bit difficult to link Gusto to benefits like workers comp and insurance. You have to deal with a few different reps to get it to completed. Review Source Response from Gusto January 31, 2026 Hi Abbey, thank you so much for the thoughtful review! We’re thrilled to hear Gusto has been a consistent, reliable, and easy solution for your business over the years. We also appreciate your feedback about benefits setup, and we’re always working to make that process smoother and more seamless. Thanks again for trusting us to support your team! HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 6-12 months ### "Go For Gusto!" March 26, 2026 5.0 Gusto is so much better than the other platforms we have used! It even has a chat for your company employees. One employee can also have more than one account, if needed, but just one login, making it very easy to use. Pros Gusto has wonderful ease of use for everyone. It's easy to enroll, navigate, and see everything you need all in one spot. Cons The only downside, which is very minor, is you cannot see your upcoming pay. It will show you that it's on its way with a deposit date, but no paystub until it has been deposited. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something that could handle a company with many employees. Review Source TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 1-2 years ### "Good platform for small company that needs to meet compliance." October 15, 2025 4.0 Overall, it was fine when we were a small sized company. As we got closer to 50+ is when the problems began. Benefits were always having issues with file feeds and Gusto did some backend pay adjustments without informing us first, which caused problems. But like i said, under 50, it's a good solution. Pros I liked the platform look, its very friendly and modern looking. It's a one stop shop for employees in a small sized company. I liked that it had company matching options as well. I also liked the ease with getting states setup for tax purposes. Cons I don't like the customer service, it's an email and it can takes an extended amount of time to get any issues resolved. I also didn't like that you couldn't do any mass uploads. They're still sending us emails even though we cut services over 3 years ago. Review Source Response from Gusto October 16, 2025 Hi Tiffany, Thank you for sharing your experience. We’re glad you found Gusto helpful for smaller teams and appreciate your feedback on support and benefits — it helps us continue improving for growing companies. Gusto Client Relations RK Rob K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great payroll and time tracking software" March 1, 2026 5.0 We have had a good experience with gusto’s software and with their customer service. They’re always friendly and helpful when we run into questions. Pros We love how easy gusto is to use for a small business owner who has no experience in running payroll and all that comes with that piece of owning a business. They give checklists for hiring, file certain forms and submit certain taxes when needed. Cons I don’t like how you get charged per person if you want to upgrade to using the time tracking service. More than half of our team is on salary, so we only need time tracking for 2 employees but would be charged extra for 6. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto The price and functionality was a better fit for us. We also had poor experience with QuickBooks customer service for book keeping Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use and clear. Facilitates the recording and evaluation of working hours." July 3, 2025 5.0 Gusto covers all the relevant functions for our daily HR work. The interface and operation are simple and clear. The individual customization options for time tracking and digital personnel file management make it much easier to use. Pros Time tracking is made easy with a start/stop function or the option to manually add time. You can also set a time limit so that subsequent changes are only possible for a certain number of days. The administrator role allows you to view and edit all time accounts. However, if someone changes something, it is displayed by name in the overtime overview, so all changes can be tracked. Cons It would be nice if the tool also allowed regular feedback discussions to be recorded directly in the tool and not just uploaded as a single document to the employee. Review Source Response from Gusto July 10, 2025 Hi Sergio, Thank you so much for your thoughtful review. We’re thrilled to hear that Gusto has been a reliable part of your HR workflow for over two years. It's great to know that the time tracking features and visibility into account changes have been especially helpful in supporting your team’s day-to-day operations. We also appreciate your suggestion around recording regular feedback discussions directly within the platform. That’s a great idea, and feedback like yours helps us continue to improve and shape our product to better meet the needs of teams like yours. It means a lot to us that you find Gusto easy to use and customizable for your time tracking and personnel management. We're grateful to support your work in the transportation industry and look forward to continuing to serve your team. Thanks again for being part of the Gusto community! Warm regards, The Gusto Team QL Qin L. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great! All-in-one HR Solution" September 18, 2025 5.0 We are very happy with Gusto. We have been with Gusto since the beginning of our company, and it is a very trusted platform to manage HR-related matters. Pros We have been using Gusto as our HR software since the beginning of our company. It is very helpful in having all of the services we need in one app, from hiring and onboarding to payroll and benefits. We trust Gusto for all things HR related. Cons It would be better if there was more functionalities or easier integration with our other staff management apps. Review Source Response from Gusto September 23, 2025 ello Qin, Thank you for sharing your feedback and for trusting Gusto since the very beginning of your company. We’re so glad to hear that having everything in one place — from hiring and onboarding to payroll and benefits — has been helpful for your team. We also appreciate your note about integrations and expanded functionality. Feedback like yours guides our improvements and helps us make Gusto even more valuable for growing businesses. We’re grateful to be your HR partner and look forward to supporting you for many more years to come. — Gusto Client Relations CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes Gusto takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source TR Todd R. President Restaurants Used the software for: 6-12 months ### "Gusto Missed Our Payday" June 25, 2025 1.0 Poor. I expect so much more from such a prominent software. I also expect 24/7 human tech support when dealing with payroll for companies that have all sorts of hours of operation. We are restaurants and are operating non-stop in many ways. Pros Much better interface than Quickbooks. Attempts to integrate a hiring module that does present an easy, online application form. Cons 1\. Gusto missed one of our paydays. Gusto withdrew the funds, and deposits did not arrive on the following day as promised. You can imagine the impact on our 45 employees and their level of trust in our company. Hours of corresponding with their support team both by chat and phone left no resolution. Gusto does not have a human support network for after 7pm CST. 2. User interface is clunky. They still have the "25 records" is the total records listed at the bottom of the page and you have to choose 50, or 100 every single time you want to see a whole list. 3. You cannot assign employees to multiple departments within the same location. 4. Alerts come up on the home screen and you cannot easily make them go away. 5. The hiring module does not have a way of managing one applicant who has applied for multiple jobs. The system sees it all as separate applicant records. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Gusto User interface seemed better and more easily understood. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) QBO payroll is terrible and support is outsourced offshore. Review Source Response from Gusto July 1, 2025 Hi Todd, My name is Chelsea, and I’m with Gusto’s Client Relations team. I saw the feedback you recently shared and want to sincerely apologize for the experience you had. We understand how serious it is to miss a payday, and I’m truly sorry for the stress this caused you and your team. I also appreciate you taking the time to outline the other pain points you encountered, from limited after-hours support to some of the platform’s design limitations. This is not the experience we want for any of our customers, and I’ve shared your comments with the appropriate teams to review further. I wasn’t able to locate your account with the information you provided in this review but if you’re open to it, we’d be glad to revisit what happened with the missed payroll and offer clarity where we can. We know you may be looking into other solutions, and we understand. That said, if you choose to continue the conversation, we’re here and ready to help however we can. Thank you again for your feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.