--- title: "Page 2 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Gusto the right Payroll solution for you? Explore 4218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131882/Gusto/reviews/?page=2" page_type: "reviews" language: "en" --- Gusto 4.6 (4218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Page 2 - Reviews of Gusto ## Showing most helpful reviews Showing 26-50 of 4218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Charity B. Manager Hospital & Health Care Used the software for: 1-2 years ### "Great option for small businesses" June 4, 2026 4.0 Overall, I've had a positive experience with Gusto Payroll while managing a small business. The platform was reliable, easy to use, and handled payroll processing efficiently. Employee onboarding, tax filings, and payroll administration were straightforward, which saved us a significant amount of time. Pros Gusto is easy to use and provides a solid payroll solution for small businesses. Payroll processing, employee onboarding, and tax filings are easy and efficient. Their customer support was responsive and helpful whenever questions or issues came up. The overall value is strong compared to similar payroll providers, offering a good balance of features and cost. Cons While Gusto generally works well, some advanced features and integrations may not be as robust as those offered by larger company focused payroll services. As a small business user, this wasn't an issue, but businesses with more complex HR or payroll requirements may eventually outgrow some of the platform's capabilities. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Gusto Paycor was more costly and did not have very good reviews. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I manage a small business Gusto was more cost effective. Review Source CC Colton C. Operations Manager Consumer Services Used the software for: 1-2 years ### "Success With Gusto" April 17, 2026 5.0 Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. Pros The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. Cons I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. Review Source Lenora H. Clinical Supervisor Biotechnology Used the software for: 2+ years ### "Great App Design and Use, Support and Bugs Could Use Improvement" April 9, 2026 5.0 When it comes to overall site and app navigation and experience, Gusto has been great. I've used Gusto in it's earlier stages when it offered an incentive for getting your paycheck deposited and allowed you to borrow before your next paycheck. With customer support experience, customer service could use some improvement. Pros What I like most about Gusto is how easy and simple it is to use! I actually have not had a bad experience with Gusto while using their platform. I like that it has it's own money account and it is separated from the rest of the other features. The app is very accessible and you do not get lost navigating it. Tax information and employment information can easily be found as well. Cons There are constant times where the app is down and it states that gusto is working to fix it. There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number. They direct you to use the site. Even when you want to dispute charges. When it comes to disputes, Gusto is the least helpful in that department. It doesn't seem like they actually investigate when your card is stolen. Review Source Emily C. Business Manager Chemicals Used the software for: 2+ years ### "Gusto: Easy, Affordable, but Not Perfect" January 16, 2026 3.0 Gusto is affordable, easy to integrate, and employee-friendly, which makes it a strong choice for many businesses. However, some workflow and tax-related issues could definitely be improved to make the experience smoother for administrators. Pros Gusto integrates easily with other systems we use, which saves time and reduces manual work. The employee app is very convenient—our team finds it simple to access pay stubs, tax documents, and personal information right from their phones. It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get. Cons One major frustration is that when an employee is rehired, Gusto does not reset their settings. This can cause confusion and extra manual cleanup. We’ve also had ongoing issues with city tax handling, which has required additional monitoring to make sure everything is correct. Another small but annoying usability issue is that when you tab to the next employee, it doesn’t stay in the same section you were working in—you have to keep navigating back to where you were, which slows things down. Review Source Kaleb V. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto - User Friendly and Straightforward" April 30, 2026 4.0 Gusto offered a time tracking solution for a small team that just needed to account for overtime, employee punctuality, dependability. Pros Gusto has a clean user experience and a good interface for timesheet reporting. It was easy to retrieve tax documents. Cons Making edits or corrections were a bit tricky, but I think that is by design to avoid unauthorized changes to the account. Review Source JT Jarvis T. Sales Rep Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto for the win!" April 22, 2026 4.0 Overall, I had a great experience using the Gusto payroll system. It served as a highly effective employee tool for time management, payroll modifications, and tracking the time clock. Additionally, it was invaluable for resolving tax-related issues and ensuring compliance. All in all, it was a reliable and user-friendly platform for managing my employment needs. Pros Gusto stands out as a premier payroll service primarily due to its exceptional user interface. The mobile app is thoughtfully designed, offering a level of autonomy that is rare in HR software. I particularly appreciate being able to manage time-off requests and make real-time account adjustments directly from my phone. The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details. Cons Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. Review Source Ryan P. Graphic Designer Design Used the software for: 1-2 years ### "Tracking hours with ease" December 6, 2025 5.0 Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto for all of my payroll needs. Pros As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc. Cons The third party accountant was based in India and would call me at odd or inopportune times to verify my hours before submitting payroll. I'm not sure if this was my employer's decision or if it comes standard as part of Gusto's service, so that might not even have been Gusto's fault. Review Source Response from Gusto December 9, 2025 Hi Ryan, Thank you so much for taking the time to share your experience, and for the incredible 10/10 recommendation! We’re thrilled to hear that tracking your hours in Gusto has been simple and transparent — that’s exactly what we aim for. It’s great to know the ability to view your breaks, accrued hours, and daily totals has been helpful in your workflow. I also want to clarify the concern you mentioned about receiving calls from a third-party accountant. Gusto does not outsource payroll verification to external accountants or require employees to confirm hours by phone. Those decisions are made by each individual employer, so it sounds like that part of the experience was handled outside of Gusto’s process. Still, we really appreciate you flagging it — feedback like this helps us understand where confusion may arise. We’re grateful for your kind words, and it means a lot that you’d choose Gusto again as your own business grows. We’d be honored to support you and your future team. LP Lynne P. Office Manager Utilities Used the software for: 2+ years ### "A Reliable and User-Friendly Payroll Solution" March 5, 2026 5.0 The overall experience with Gusto has been great. The platform is user-friendly, reliable, and makes managing payroll, benefits, and HR tasks much simpler. Pros What I like most about Gusto is how it simplifies payroll and HR tasks. It's user friendly, automates time consuming processes, and helps ensure employees are paid accurately and on time. Cons There's not much I dislike about Gusto. The only small challenge is that new users may need a little time to get familiar with all the features, but once you do, it's very intuitive. Review Source Dovid D. Owner Consumer Services Used the software for: 6-12 months ### "DO NOT USE THIS COMPANY" February 20, 2026 1.0 In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. Pros They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations Cons They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Because they seem to actually know what they are doing Review Source Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros Gusto is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to Gusto. ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations VR Verified Reviewer server Food & Beverages Used the software for: 1-2 years ### "Excellent for payroll. Mediocre for everything else." January 3, 2026 4.0 Gusto works best as a payroll-focused checking account, not as your financial command center. It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support, you’ll likely need a second bank alongside it. Pros Consistent, on-time payroll deposits. Paychecks arrive when they’re supposed to, which is the bare minimum but still worth praising. Early direct deposit. Funds often show up up to two days early, which actually helps instead of just sounding helpful. Simple, clean interface. Pay stubs, tax documents, and transaction history are easy to find and easy to read. No hidden fees. No monthly maintenance fees or surprise deductions quietly stealing lunch money. Clear pay breakdowns. Earnings, deductions, and year-to-date totals are transparent and straightforward. Cons Limited banking features. This is a checking account, not a full-service bank. No joint accounts, limited bill pay, and minimal extras. Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should. Cash deposits are inconvenient. Not ideal if you still live in the physical-currency world. Few customization options. Alerts, budgeting tools, and spending controls are pretty basic. Review Source Jamie L. Owner Child Day Care Services Used the software for: 2+ years ### "Gusto is the way to go for small businesses." January 11, 2026 5.0 I have been using Gusto for years, my overall experience with Gusto is very positive and will continue using them. Pros Gusto is fantastic for ease of use and small business management. I have been using Gusto for years. Cons I have nothing negative to say about Gusto, it meets and exceeds all of my expectations for my small business and employees. Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Jamie. We’re glad Gusto has continued to be an easy and reliable solution for your small business over the years. We appreciate your trust and are happy to support you and your team. Gusto Client Relations HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 6-12 months ### "Go For Gusto!" March 26, 2026 5.0 Gusto is so much better than the other platforms we have used! It even has a chat for your company employees. One employee can also have more than one account, if needed, but just one login, making it very easy to use. Pros Gusto has wonderful ease of use for everyone. It's easy to enroll, navigate, and see everything you need all in one spot. Cons The only downside, which is very minor, is you cannot see your upcoming pay. It will show you that it's on its way with a deposit date, but no paystub until it has been deposited. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something that could handle a company with many employees. Review Source JanetStar V. President Civic & Social Organization Used the software for: Less than 6 months ### "I love Gusto!" May 15, 2026 5.0 My experience was great and I really enjoyed the enotifications that I received when payments were in the account. Pros I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll needs. Cons I really did not experience any cons with Gusto, because everything I needed was available and it was self explanatory in regards to correcting issues on my end. Review Source RK Raechel K. Training Manager Fund-Raising Used the software for: 1-2 years ### "Mucho gusto, Gusto!" April 17, 2026 5.0 It is incredibly easy to use, and I can use it for myself and for our team. The functionality in our office and on their phones is great! Pros I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader. Cons The enhanced authentication features. There are times when it requires a code that is sent to me via text or my personal email. I cannot always access my personal email while working. Review Source VR Verified Reviewer Prez Telecommunications Used the software for: 1-2 years ### "Transformed our HR" June 26, 2026 5.0 Gusto has completely streamlined how we handle payroll and benefits. The platform is incredibly intuitive, meaning you don't need a dedicated HR background to navigate it. Pros Payroll runs are quick and accurate, and the self-serve employee onboarding process is seamless. It saves us hours of administrative work every week so we can focus on scaling. Cons The custom reporting features could be slightly more robust, but they cover all the standard essentials perfectly. Review Source Abbey W. owner, founder Retail Used the software for: 2+ years ### "Consistent, reliable, and easy to use" January 24, 2026 5.0 Overall, Gusto is the most cost effective option to manage all things employees. I've never experienced any bugs or outages that affected my business in the 10 years or so I've used it. Pros I love how simple it is to use as Gusto guides you through all the requirements, from taxes to reports and files them all automatically. Cons It's a bit difficult to link Gusto to benefits like workers comp and insurance. You have to deal with a few different reps to get it to completed. Review Source Response from Gusto January 31, 2026 Hi Abbey, thank you so much for the thoughtful review! We’re thrilled to hear Gusto has been a consistent, reliable, and easy solution for your business over the years. We also appreciate your feedback about benefits setup, and we’re always working to make that process smoother and more seamless. Thanks again for trusting us to support your team! RH Raylon H. Business Development Manager Hospitality Used the software for: 6-12 months ### "Gusto, the platform for all!" November 21, 2025 4.0 I'd recommend Gusto to even the smallest of businesses. It simplifies Payroll and Human Resources, it bundles a lot of useful tools such as onboarding, and its scalable. Pros Gusto is relativley easy to use. Its intuitive interface is very user friendly granting forward access to setting up and managing payroll, onboarding, and benefits. Cons Customer support with Gusto can be slow and sometimes not helpful. The mobile app is also not very inclusive, you have to log in on a web based computer to effectively manage. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Gusto Simplicity and ease of use were the deciding factors. Review Source Response from Gusto November 28, 2025 Hi Raylon, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found Gusto intuitive and easy to use for payroll, onboarding, and managing your team — and we appreciate your recommendation for small businesses. We also want to acknowledge your concerns about customer support responsiveness and your experience with the mobile app. This kind of feedback is incredibly valuable, and we’re actively working to improve both support consistency and mobile management capabilities. Insights like yours help guide those improvements. Thank you again for sharing your experience and for choosing Gusto for your team. We’re grateful to support your business and are committed to making things even better. -Gusto Client Relations Team JW Jen W. HR Finance Manager Retail Used the software for: 2+ years ### "Generally would recommend for a small business - less than 25 employees and for a new small business" December 4, 2025 4.0 Overall we had a good experience and we used them for the first 8 years of our business until we moved to a more robust platform that served our growing business needs better. Pros Gusto was affordable Great customer support when needed Overall was easy to use if you only had people working in a single department Easy for employees to view paystubs and manage their own direct deposit accounts Cons Didn't synch well with our Quickbooks GL Reporting was sometimes difficult to pull the information we wanted - especially for PTO accruals Review Source Response from Gusto December 5, 2025 Hi Jen, Thank you for taking the time to share your feedback and for trusting Gusto during the first eight years of your business. We are glad to hear that our platform was easy for your team to use and that our support was helpful when you needed us. We understand how important strong integrations and flexible reporting are as a business grows. Your notes about QuickBooks syncing and PTO reporting are valuable, and I will make sure they are shared with our product teams. We are always working to improve these areas so we can better support businesses as their needs evolve. We appreciate your thoughtful review and wish you and your team continued success. If you ever decide to revisit Gusto in the future, we would be happy to support you again. -Gusto Client Relations Team RK Rob K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great payroll and time tracking software" March 1, 2026 5.0 We have had a good experience with gusto’s software and with their customer service. They’re always friendly and helpful when we run into questions. Pros We love how easy gusto is to use for a small business owner who has no experience in running payroll and all that comes with that piece of owning a business. They give checklists for hiring, file certain forms and submit certain taxes when needed. Cons I don’t like how you get charged per person if you want to upgrade to using the time tracking service. More than half of our team is on salary, so we only need time tracking for 2 employees but would be charged extra for 6. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto The price and functionality was a better fit for us. We also had poor experience with QuickBooks customer service for book keeping Review Source MH Matthew H. Tutor Education Management Used the software for: 6-12 months ### "Good ingredients, but too much packaging and inconsistent deliveries" June 6, 2026 3.0 My overall experience has been mixed. The food itself is usually enjoyable, and the quality of the ingredients is often better than expected. However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide. Customer service does make an effort to put things right, but compensation in the form of future credit means you still end up spending additional money to solve this week’s problem. It’s a reasonable service, but there are better alternatives available. Pros The recipes are generally tasty and easy to follow, and the ingredients are usually of a good quality. Compared with some meal kit providers, Gusto doesn’t seem to cut corners on ingredients, and the variety of meals available each week is decent. The service is straightforward to use, and meal planning becomes much easier when everything arrives ready to cook. Cons The amount of plastic packaging is excessive. Almost every ingredient seems to arrive wrapped separately, which creates a surprising amount of waste each week. I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem. Review Source Stenie O. People Care and Coordinator Director Non-Profit Organization Management Used the software for: 6-12 months ### "Gusto- Great for Small Businesses Payroll, Onboarding and Tax filings." February 18, 2026 5.0 Gusto is a user friendly platform for payroll and works great for small businesses and non profit organizations. Its easy to run payroll, employee onboarding, compliance and automates tax filings. Pros Gusto is easy to use, and have customer support that respond rather quickly. It provides great help to small business management that do not want to invest a lot of money to do their payroll. It makes employee management smooth as it can separate regular employees to independent contractors. Cons It is not applicable here as Gusto assisted for what we needed as a company. Gusto does a great job. Review Source CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes Gusto takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source IL Ian L. City Lead Entertainment Used the software for: 2+ years ### "Gusto means Payday! " September 22, 2025 5.0 My whole company uses Gusto to pay our employees/staff. The app allows us to deposit our pay to our bank accounts instantly. It also allows us to store some of our pay into a savings account. Pros I like the notification on Monday mornings letting me know i got paid!! I get 100 notifications about things I need to do, and bills I need to pay. This the one notification I get that is a positive. Cons I don't have any complaint about Gusto. It's really easy to use. It's a very simple process. The money gets deposited into my account with ease. Review Source Response from Gusto September 24, 2025 Hi Ian, We love hearing that your Monday morning payday notification brightens your day. It is wonderful to know that Gusto makes getting paid simple and stress-free for you and your team. We are especially glad you find it easy to use and that features like instant deposit and savings are adding value. Thank you for sharing your experience and for being a part of the Gusto community over the past two years. We are so happy to support you and your company. Gusto Client Relations ZT Zachary T. Data Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent, user-friendly solution for all your HR needs" August 5, 2025 5.0 All in all, Gusto is an excellent platform for small businesses and could likely be scaled for larger businesses as well. It is a modern, user-friendly HR solution that I'd recommend to anybody. Pros Gusto, as a user, is incredibly simple to use and navigate. All the tools it has for employee management are easily understood and it makes managing HR responsibilities for our small team a breeze. The ability to access everything on mobile allows for quick uses. Cons The time-off features work really well, but could be a little more robust. It would especially nice if there was a more detailed view of the calendar for the whole team with all the time-off visible. Review Source Response from Gusto August 6, 2025 Hi Zachary, Thank you so much for your thoughtful review! I'm Chelsea B. from Gusto’s Client Relations team, and I just wanted to say how glad we are to hear that Gusto has been such a helpful and user-friendly solution for your team. It’s great to know that managing HR responsibilities has become easier for your organization, and that the mobile access has been useful for quick updates on the go. We also appreciate your feedback on the time-off features—your suggestion about a more detailed team calendar view is a great one, and I’ll be sure to share it with our product team. Thanks again for being a part of Gusto, and for taking the time to share your experience. We’re always here if you need anything! Best, Chelsea B. Client Relations Team, Gusto ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.