# Page 21 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Gusto ## Showing most helpful reviews Showing 501-525 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Dustin P. CTO Retail Used the software for: 2+ years ### "A superb platform plagued by anemic customer support. Not a good choice for mid-size or enterprise." September 28, 2021 3.0 When we were starting out gusto was great. We didn't need their support for much. We didn't have benefits packages, or other complex HR tasks. But as we've grown from 2 to close to 50 employees and expanded into different markets, the limitations of Gusto are becoming apparent. Well I think maybe the system itself can handle it but I get the sense that Gusto support is so understaffed and overwhelmed that we're continually having to stop business as usual to wait for their sluggish and many times unhelpful responses. Nothing worse than an employee feel like they're getting the run-around from your HR department. Pros I love the UI, functionality and features. Love the employee onboarding experience. Has some good integrations. Cons Customer support is almost non-existent at this point. My Office Manager has been telling me for a few months that she can't get timely responses from customer service. Tickets take at least a few days and sometimes issues can go weeks or months waiting for response from Gusto. We recently had an issue where it showed one of our owners had paid $30k in insurance fees on their paystub and it took I think 2 months to get a response from someone explaining what was going on. Review Source VR Verified Reviewer Lead, Talent Sourcer Legal Services Used the software for: 6-12 months ### "Horrible Software to manage your payroll " July 24, 2023 2.0 It was not pleasant when we used it and we had to switch to another provider ASAP but because we were locked in a contractor, it was just very hard to move. Pros Well we were sold the fact that it was suppose to manage your payroll/1099/contractors and billings and it did it's job when it worked. Cons And when it didn't work, it was a lot of issue with integration or errors when withdrawing money out of the banks. You would contact support and wait and wait but would not get any support until 3 to 4 days later. Review Source MP Moss P. Key accounts manager Consumer Services Used the software for: 6-12 months ### "Convenience " February 15, 2022 5.0 It has been exceptionally well with helping me with administration . Pros I love the fact that it is an all in one Administration tool that a business can use. Cons They need to add more support features to help us Reason for choosing Gusto Gusto is one of the best Review Source MU Muhammad U. Human Resource management Accounting Used the software for: 1-2 years ### "The best software to do your business Tax requirements." October 7, 2022 5.0 easy and fast , and its really reliable. The customer service is a genuine treasure. They tae less than 5 minutes to solve things and helped us make things get done faster. Even us being the worst customer. Hahahah Sorry Gusto. But you guys are great. Pros The software has been helping me in getting my work done fast with the list of employees and hiring new staff at a timely manner. Also I am not an accountant and just know the basics, but gusto has made things easy for anyone to enter all account details and it also helps in doing your tax requirements, both monthly and quarterly basis. Cons After about an year of using it, it did get slow. So you do need to sometimes upgrade it and wait for like 15-20 minutes. But that was our mistake. Gusto is providing the best at what they can provide us. But stopping the work in between all this was a kind of an hassle, since we had a schedule, and only updating each of our computer system had to be stopped. Review Source VR Verified Reviewer CEO Real Estate Used the software for: Less than 6 months ### "Gusto is so Slow when moving Funds" November 17, 2023 2.0 Our company just started using Gusto for a month now and I have to say that when it comes to transferring money to Philippines account compared to Paypal to Bank, or Wise to Bank, Gusto is very slow. Paypal to Bank - Instant Wise to Bank - 5-10 mins. Gusto - 3-5 days. Its so slow that you might think its 2013. Please Gusto, make improvements. Also, I don't believe saying "It will depend on your bank" because if other payment gateways (especially the ones I mentioned) can do the transfer in a few mins, why can't you? I've used the same bank for Paypal transfers, Wise Transfers. Why is your transfers so SLOW? Please improve on this. Sure, on the employers' or clients' side it seems you got everything figured out and its smooth. But trust me, sooner or later these Filipinos who are receiving pay through Gusto will tell their employer that your transfers are so slow. Not just in the Philippines, but also countries outside of US as well. I've asked my colleagues about how long it takes for you guys to move funds and its the same thing. I hope you guys can improve on this. Please take this as an honest review and not in any form to say something bad about your company. Account Wise Gusto is decent but when it comes to moving funds it's a disaster. Pros Accounting and Monitoring is decent enough. Cons Fund transfer is very slow. Please improve. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) To test out Gusto if its better, apparently its not Review Source SM Sean M. Server/ Host Food & Beverages Used the software for: Less than 6 months ### "Simple and easy to use payroll software" July 27, 2021 5.0 My overall experience with Gusto has been great! I enjoy it, it works well and I get paid on time every time! It is easy to see all my pay stubs and how much i’ve made thus far this year and how much of my paycheck has gone to taxes etc YTD. Pros Gusto is a very easy and simple to use payroll software from the user standpoint. There isn’t anything flashy about the website so it is simple and effective. Everything I need is located right on the home page, including current pay stubs and previous pay stubs. It is great for small businesses who do not need to pay extra money for flashy payroll services. Gusto gets the job done. Cons There isn’t anything I dislike about the software, it is simple, yes, but for a small business it is not detrimental to have a simple platform like this. Review Source RJ Rilee J. Marketing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Critical to any business " June 13, 2023 5.0 Simple to use in very effective for its function. Customer service is easy to get in touch with and very informational. Pros The easiest software to implement throughout our business. It is absolutely essential to our daily function as a company. Cons The only snag we have had is how the website has more functions than the app Review Source VR Verified Reviewer Social Media Strategist Marketing and Advertising Used the software for: 2+ years ### "Love Gusto! " March 23, 2021 5.0 I’ve been using Agustí for almost 3 years and I can’t never go back to using other products. Not only do they make it easy to use the platform, the dashboard and overall experience with their tool is pleasant and truly great! Pros I love how I can access all tax forms at tax time, taxes are calculated for me based on my state and federal rates, and I never have to worry about paying too much or too little, as Gusto makes these calculations for me. Cons I don’t have any negative points to bring up. So far it’s been a great experience and I find their interface pleasant and engaging, which is a plus when you consider it is just a payroll management tool. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Review Source NW Nicholas W. Manager Entertainment Used the software for: 2+ years ### "Lots of poorly thought software logic - Gusto unwilling to fix" May 18, 2023 2.0 Pros The Gusto wallet is great for employees to easily track their time. The HR pros are generally good at answering questions. Cons Lots of broken logic in the system. Gusto will a deploy an update that will cause issues or require additional licensees to be purchased with no warning. They are also generally not setup to comply with California Labor law, and payroll requires manual calculations for EVERY employee if you are in California. This was something they said they were working on over 2 years ago, but still have not corrected. Review Source Giridhar S. Campaign Executive Information Technology and Services Used the software for: 2+ years ### "Best HR Service and Tools Software" September 14, 2020 5.0 We have been using Gusto software since a while ago as it's output is completely outstanding when in terms of payroll management, self access portal of employee, Employee related queries, leave management and everything that the HR is responsible for. Pros Gusto is the best HR services and HR Tools software that definitely helps us in real time in which it has all the employees payroll management, Employee self access Portal, Employee benefits, Employee attendance and everything and it helps us a lot. Cons There's nothing least about this Gusto software as I'd like to request why not they have few fun activities as in the part of theri tools so as to engage all employees. Review Source Silas M. Dean of Students Higher Education Used the software for: 1-2 years ### "My unforgettable experience with Gusto" November 29, 2022 4.0 Pros Its modern, easy and fast. Easy onboarding of new employees and contractors. Customer service is responsive when we need their service. We use Gusto to manage Payroll, pay taxes, pay contractors and also provide our employees benefits, every HR pracitioner requires Gusto, its error free and very reliable. We are able to track employees working hours all thanks to Gusto, we no longer do it manually, saves us time and also from human errors. We have a culture of celebrating our staff birthdays and work anniversaries and this software reminds us which is a really good thing. Adding new employee’s data is pretty easy and fast. UI is well organized and employees love it because of its straightforwadness, they can see hours worked, number of sick leaves etc. Cons Gusto is the real deal, every business needs to adopt and use its brilliant features. I have no cons to note Review Source VR Verified Reviewer Director of Product Health, Wellness and Fitness Used the software for: 1-2 years ### "It does what it needs to do and that's all we need right now" December 9, 2021 4.0 Overall, we've been using them for over a year. We started with 3 people and have grown to 12+ employees and it's scaled well for us. There are features that could be more comprehensive in order to truly run our entire HR operations and payroll, but at this time it does the job we need it to do. Pros Gusto was super easy to set up, especially as a new start up and the cost was competitive compared to other platforms. Cons Sometimes it's not as intuitive as you would expect. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Gusto Pricing was competitive and the ramp up was simple Review Source NP Nakisha P. CEO Financial Services Used the software for: 2+ years ### "Awesome Business Software" January 21, 2022 5.0 My overall experience has been exceptional. I'm very pleased with this Software. Pros I love the fact that everything is so convenient from the Sign-Up and Registering, to the total end of Onboarding Employees. This is a must have in today's Business Industry. Cons There is absolutely nothing that I can say I don't like about this Software. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto I chose Gusto because of how easy it was to get started and use. Review Source VR Verified Reviewer Chief Operating Officer Financial Services Used the software for: 2+ years ### "Gusto Review " December 6, 2022 5.0 Overall it has been integral in our management of employees and processing payroll. It makes it simple. Pros It's very easy to use and setup. They are making a lot of improvements constantly which we enjoy using. Cons Sometimes when they release additional capability the price for those increases which we don't like. Review Source UG Usha G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "One of the best payroll systems for small business" December 18, 2023 5.0 Pros Self Service tools that are intuitive and easy to use. Various tools Automation of payroll, hiring and reporting Cons I am quite happy with the tools and features. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Tailored for small businesses. Clean and intuitive user interfaces which makes the tools easy to use. Review Source Erik M. Owner Marketing and Advertising Used the software for: 2+ years ### "Great HR Option for Small Businesses" May 23, 2021 5.0 As an owner/operator starting out, I ran into problems implementing other payroll systems for our company. Luckily I came across Gusto and got things up and running g fast. We’ve been using it ever since. Pros Easy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees. Cons It’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall. Alternatives considered [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing Gusto I trust Gusto more in that this is the primary thing they do for businesses Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Gusto was easier to implement and provided more support Review Source Chejai O. spiritual advisor Alternative Medicine Used the software for: 6-12 months ### "Gusto Lead in HR and payroll software " November 12, 2023 5.0 Pros I like the efficiency and literacy with the platform and that they are brisk and quick to get back to you when it comes to using the platform little to know errors Cons I have yet to encounter ANY ISSUES WITH GUSTO ITS SEEMS UNLIKLELY Switched from [Amelia](https://www.capterra.com/p/180818/IPsof-Amelia/) recommendation from friends in similar industry , online reviews Review Source Shayla B. Human Resources Specialist Internet Used the software for: 1-2 years ### "An indispensable tool in HR teams" February 9, 2022 4.0 Gusto sends me emails each week reminding me to enter my hours. It is as smooth and sweet as you would expect from payroll software. Gusto would be my go-to tool if I was running a side company that required me to pay employees. Pros It is very easy to use. It takes seconds to track hours. My account receives payments on time. Gusto has been very responsive to my emails regarding my account. Gusto made it easy for me to complete the onboarding checklist as a people manager and each task within the deadline. Cons Although I can't see any negatives, I am a user, not an administrator, and don't know much about back-end operations. Although I would like to see more customization options on the interfaces, it is not a major issue in the grand scheme. Review Source CB Charlotte B. Business Manager Accounting Used the software for: 1-2 years ### "Gusto - Great for small businesses" April 27, 2023 5.0 Overall the experience has been positive and their customer service team has been responsive. Pros The best thing about Gusto is that our clients find it easy to use and have been very happy with changing from other payroll companies to Gusto. Cons We struggled in the beginning of 2021 to get the help we needed setting up our small business clients but those issues have mainly been resolved. Reason for choosing Gusto Cost and the training Gusto offers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost for our clients and ease of use. Review Source ZM Zandrich M. Chief Marketing Officer Information Technology and Services Used the software for: 1-2 years ### "Gusto - HR for HR" March 10, 2022 5.0 Gusto exists solely in our HR department, but the increase in productivity is apparent. HR should never be overloaded with too many administrative tasks, and Gusto has helped streamline our operation in that sense. Pros Gusto's streamlined interface has worked wonders for our HR team. The entry price is fair, and the services on offer are well worth said price. With Gusto, we have cut our average time spent on tedious administrative tasks in half, and onboarding is quicker than ever. Cons It is my opinion that the expanded functionality is not worth the increase in price, but if you would like or absolutely need that functionality, it would be both available and ready for integration with your existing HR workflow. Review Source Nikhil R. Assistant marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Business friendly tool" May 13, 2022 4.0 If I talk about my experience with Gusto, It's very productive for me in growing my business efficiently. It saves my time on other work and helps me focus on my business properly. Pros . Easy to install and implement . Very nice customer support services . Value of money . Very fast and smooth . Attractive interface to use . Beneficial for every small-cap, mid-cap, and large-cap business organization . It tracks all the data like payroll, benefits, hiring, and management resources related to business on a single platform Cons As everyone wants many features with a low investment I'm one of them, so I think the pricing is a little high. I hope Gusto will work on it and make it more affordable. Review Source CS Corey S. General Manager Hospitality Used the software for: 6-12 months ### "Payroll done simple enough for ANY staff member." May 30, 2022 5.0 Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc. Pros Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff. Cons Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing Gusto Homebase's payroll tools were not as intuitive or user friendly. However, we do use them for the staff scheduling aspect of the business. Review Source waqar H. Manager Human Resource Real Estate Used the software for: 6-12 months ### "Review About gusto" March 14, 2022 4.0 well overall this software has an excellent reputation, but I find some customers are complaining about the response time of their customer service. Pros 1\. This Software is very user-friendly and easy to use. 2. It includes all tax forms and multi-state payroll functions. 3. All plans include unlimited payroll, accounting integrations, and multi-state payroll. 4. high paid plans include premium employee onboarding tools, employee directory, and time management tools Cons 1\. this software does not offer free plans or a trial period. 2. Low-paid plans do not include a time management feature. 3. It does not have an activity dashboard, bank information, or year-round record keeping Review Source FG Felice G. Office Manager Architecture & Planning Used the software for: 2+ years ### "Gusto Review 2021" December 21, 2021 4.0 Overall it has been a good experience to date. This product has what we need and the pricing is great for a small business. Pros The payroll feature makes it very easy to enter the details you need for your payroll, and has clear and precise reports for your records. Cons Some of the reports are not as customizable as I would like, although they are working on this feature and new reports are being added. Review Source Said A. branch manager Building Materials Used the software for: 6-12 months ### "He is the Director of Human Resources" March 13, 2023 4.0 Help us manage employees, their salaries, incentives, permanence, and detailed reports about each employee and save us a lot of effort, money and time Pros Simple and easy to use interface and manages human resources in all respects as employees, salaries, incentives and permanence and supports customers as well. Cons The features in the program serve small and medium companies to some extent but do not support large companies, and in human resource management does not include new employees well It supports both existing ones. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.