# Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gusto the right Employee Recognition solution for you? Explore 4210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4210) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive and simple operation 95% positive reviews out of 1019 Most reviewers find ease of use valuable, highlighting clear navigation, automation, and minimal learning curve. JAMIE L Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Limited and inflexible reporting tools 42% negative reviews out of 179 Some users report reporting lacks customization, is cumbersome to use, and doesn't meet specific business needs. Linda E Human Resources Generalist, 10,001+ employees. "When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want." Visually appealing and organized design 93% positive reviews out of 749 Most reviewers indicate the user interface is clean, visually pleasing, and helps users quickly access key features. Amir M Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Lack of robust mobile functionality 42% negative reviews out of 151 Some users comment mobile access is limited, with no dedicated app and missing features on smartphones. Streamlined diGital onboarding workflows 95% positive reviews out of 198 Most reviewers describe employee onboarding as straightforward, reducing paperwork and saving time for HR teams. Janna G Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and setup process 36% negative reviews out of 64 Some users say switching and transition can be frustrating, with setup and migration requiring significant effort. Jessica H Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Showing most helpful reviews Showing 1-25 of 4210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved . I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about . I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to . ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 6-12 months ### "Go For Gusto!" March 26, 2026 5.0 is so much better than the other platforms we have used! It even has a chat for your company employees. One employee can also have more than one account, if needed, but just one login, making it very easy to use. Pros has wonderful ease of use for everyone. It's easy to enroll, navigate, and see everything you need all in one spot. Cons The only downside, which is very minor, is you cannot see your upcoming pay. It will show you that it's on its way with a deposit date, but no paystub until it has been deposited. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something that could handle a company with many employees. Review Source SC Swetha C. TPM Information Technology and Services Used the software for: 1-2 years ### "Excellent Payroll and HR Platform for Small Businesses" June 4, 2026 5.0 Pros is very user-friendly and makes payroll, benefits, and employee management simple. The platform is easy to navigate, even for small businesses without a dedicated HR team. I especially liked the automated payroll processing, tax filing features, and employee self-service portal. Customer support has also been responsive whenever assistance was needed. Cons While is a strong platform overall, some advanced reporting and customization features are limited compared to larger enterprise HR systems. Pricing can also increase as additional features and employees are added. Occasionally, certain workflows require navigating through multiple screens. Review Source Emily C. Business Manager Chemicals Used the software for: 2+ years ### "Gusto: Easy, Affordable, but Not Perfect" January 16, 2026 3.0 is affordable, easy to integrate, and employee-friendly, which makes it a strong choice for many businesses. However, some workflow and tax-related issues could definitely be improved to make the experience smoother for administrators. Pros integrates easily with other systems we use, which saves time and reduces manual work. The employee app is very convenient—our team finds it simple to access pay stubs, tax documents, and personal information right from their phones. It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get. Cons One major frustration is that when an employee is rehired, does not reset their settings. This can cause confusion and extra manual cleanup. We’ve also had ongoing issues with city tax handling, which has required additional monitoring to make sure everything is correct. Another small but annoying usability issue is that when you tab to the next employee, it doesn’t stay in the same section you were working in—you have to keep navigating back to where you were, which slows things down. Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Time Management Program" February 26, 2026 5.0 Great Experience! Have been using for over 7+ years now and have not even wanted or needed to look for any additional services! Pros Very easy to use app that allows all employees the ease of time tracking and time off requests. Great customer support for small business management and value for your money! Cons Nothing! We have been able to set up the app to allow for as much autonomy as we like for our employees to have, while still being streamlined for payroll and schedules! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to use, not able to get an app that was functioning, cost Review Source RK Rob K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great payroll and time tracking software" March 1, 2026 5.0 We have had a good experience with ’s software and with their customer service. They’re always friendly and helpful when we run into questions. Pros We love how easy is to use for a small business owner who has no experience in running payroll and all that comes with that piece of owning a business. They give checklists for hiring, file certain forms and submit certain taxes when needed. Cons I don’t like how you get charged per person if you want to upgrade to using the time tracking service. More than half of our team is on salary, so we only need time tracking for 2 employees but would be charged extra for 6. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto The price and functionality was a better fit for us. We also had poor experience with QuickBooks customer service for book keeping Review Source LL Lara L. Owner Retail Used the software for: 2+ years ### "Long time user of Gusto" March 31, 2026 5.0 I've been using for over ten years, I can't imagine switching to another payroll processor. It just works. Pros is very easy to use, it makes payroll and onboarding a breeze. They also keep up to date and offer new products regularly. Cons What is there not to like? I guess once in a great while there is a glitch, but they are always quick to fix any issues Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ease of use, weekly payroll and option without charging extra Review Source KO Katie O. OM Medical Practice Used the software for: I used a free trial ### "Gusto review" April 21, 2026 4.0 The customer service department is very helpful and were extremely kind. I think they have a simple easy to use format. Pros Super easy to use. I think they were very clear about what services would be beneficial vs not for my company. Cons You can not use employees that are on production base pay. All employees have to be hourly or daily pay. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Looking for better company with better customer service and wait times. Review Source JP Jacquelyn P. Billing and Payroll Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good, Easy and Cost Effective" May 21, 2026 4.0 Pros is much cheaper than other services I have used and seems very straight forward without a lot of unnecessary steps and date to get people paid. Cons I am unclear if does any o the automatic filing other companies do, such as quarterly payroll submissions. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Gusto Cost, is much more cost effective. Review Source LN Luciano N. Senior Film Technician Education Management Used the software for: Less than 6 months ### "Gusto is Great!" May 18, 2026 4.0 Pros Good for managing employees and easy to use the app and set tasks for staff. customer support is strong and barely has any bugs or issues. Great value for money! Cons Sometimes can be slow to update when submitting a lot of data but nothing too bad to be noted. Not many complaints Review Source VR Verified Reviewer CEO and Founder Computer & Network Security Used the software for: 6-12 months ### "Horrible FSA, love the payroll." July 29, 2025 1.0 Up until the transition to Elevate and processing FSA by , everything was fine. For some reason, the team at Gusto doesn't get FSA. Pros as a payroll management software/app is very close to a four star. Cute, gets the job done well, nice emails letting you know you paycheck is coming and more. Very easy to use when considering JUST payroll. Cons When incorporated Elevate to run FSA, it has literally been a nightmare! It's so bad, we don't want to do FSA anymore! Literally, just this week, we had an issue with a credit card transaction denied from a pharmacy. When we checked with Gusto support (which can only be done by AI or via email if AI starts messing up), it was because a pharmacy was marked as a non-FSA entity. A pharmacy? It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription. The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money. Then, in Gusto attempting to fix the bug had the audacity to ask for a receipt for the transaction. Really!! A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that does FSA well. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Promised better integration with payroll aspect of . Review Source Response from Gusto July 31, 2025 Thank you for taking the time to share your experience. We're glad to hear that you've found the payroll side of Gusto easy to use and reliable. At the same time, we're sorry to hear that your experience with the FSA through Elevate has been frustrating. What you described with the denied pharmacy transaction and the request for a receipt on a failed charge is not the experience we want anyone to have. We understand how important it is for benefits like FSAs to work smoothly, and we appreciate you highlighting where things went wrong. Your feedback is being shared with the appropriate teams so we can continue improving both the product and the support experience. We appreciate you choosing Gusto and hope we have the chance to serve you better moving forward. -Gusto Client Relations Team SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source Ryan P. Graphic Designer Design Used the software for: 1-2 years ### "Tracking hours with ease" December 6, 2025 5.0 Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use for all of my payroll needs. Pros As an employee with the employer implementing as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc. Cons The third party accountant was based in India and would call me at odd or inopportune times to verify my hours before submitting payroll. I'm not sure if this was my employer's decision or if it comes standard as part of 's service, so that might not even have been Gusto's fault. Review Source Response from Gusto December 9, 2025 Hi Ryan, Thank you so much for taking the time to share your experience, and for the incredible 10/10 recommendation! We’re thrilled to hear that tracking your hours in Gusto has been simple and transparent — that’s exactly what we aim for. It’s great to know the ability to view your breaks, accrued hours, and daily totals has been helpful in your workflow. I also want to clarify the concern you mentioned about receiving calls from a third-party accountant. Gusto does not outsource payroll verification to external accountants or require employees to confirm hours by phone. Those decisions are made by each individual employer, so it sounds like that part of the experience was handled outside of Gusto’s process. Still, we really appreciate you flagging it — feedback like this helps us understand where confusion may arise. We’re grateful for your kind words, and it means a lot that you’d choose Gusto again as your own business grows. We’d be honored to support you and your future team. Jamie L. Owner Child Day Care Services Used the software for: 2+ years ### "Gusto is the way to go for small businesses." January 11, 2026 5.0 I have been using for years, my overall experience with Gusto is very positive and will continue using them. Pros is fantastic for ease of use and small business management. I have been using Gusto for years. Cons I have nothing negative to say about , it meets and exceeds all of my expectations for my small business and employees. Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Jamie. We’re glad Gusto has continued to be an easy and reliable solution for your small business over the years. We appreciate your trust and are happy to support you and your team. Gusto Client Relations JW Jen W. HR Finance Manager Retail Used the software for: 2+ years ### "Generally would recommend for a small business - less than 25 employees and for a new small business" December 4, 2025 4.0 Overall we had a good experience and we used them for the first 8 years of our business until we moved to a more robust platform that served our growing business needs better. Pros was affordable Great customer support when needed Overall was easy to use if you only had people working in a single department Easy for employees to view paystubs and manage their own direct deposit accounts Cons Didn't synch well with our Quickbooks GL Reporting was sometimes difficult to pull the information we wanted - especially for PTO accruals Review Source Response from Gusto December 5, 2025 Hi Jen, Thank you for taking the time to share your feedback and for trusting Gusto during the first eight years of your business. We are glad to hear that our platform was easy for your team to use and that our support was helpful when you needed us. We understand how important strong integrations and flexible reporting are as a business grows. Your notes about QuickBooks syncing and PTO reporting are valuable, and I will make sure they are shared with our product teams. We are always working to improve these areas so we can better support businesses as their needs evolve. We appreciate your thoughtful review and wish you and your team continued success. If you ever decide to revisit Gusto in the future, we would be happy to support you again. -Gusto Client Relations Team IL Ian L. City Lead Entertainment Used the software for: 2+ years ### "Gusto means Payday! " September 22, 2025 5.0 My whole company uses to pay our employees/staff. The app allows us to deposit our pay to our bank accounts instantly. It also allows us to store some of our pay into a savings account. Pros I like the notification on Monday mornings letting me know i got paid!! I get 100 notifications about things I need to do, and bills I need to pay. This the one notification I get that is a positive. Cons I don't have any complaint about . It's really easy to use. It's a very simple process. The money gets deposited into my account with ease. Review Source Response from Gusto September 24, 2025 Hi Ian, We love hearing that your Monday morning payday notification brightens your day. It is wonderful to know that Gusto makes getting paid simple and stress-free for you and your team. We are especially glad you find it easy to use and that features like instant deposit and savings are adding value. Thank you for sharing your experience and for being a part of the Gusto community over the past two years. We are so happy to support you and your company. Gusto Client Relations TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 1-2 years ### "Good platform for small company that needs to meet compliance." October 15, 2025 4.0 Overall, it was fine when we were a small sized company. As we got closer to 50+ is when the problems began. Benefits were always having issues with file feeds and did some backend pay adjustments without informing us first, which caused problems. But like i said, under 50, it's a good solution. Pros I liked the platform look, its very friendly and modern looking. It's a one stop shop for employees in a small sized company. I liked that it had company matching options as well. I also liked the ease with getting states setup for tax purposes. Cons I don't like the customer service, it's an email and it can takes an extended amount of time to get any issues resolved. I also didn't like that you couldn't do any mass uploads. They're still sending us emails even though we cut services over 3 years ago. Review Source Response from Gusto October 16, 2025 Hi Tiffany, Thank you for sharing your experience. We’re glad you found Gusto helpful for smaller teams and appreciate your feedback on support and benefits — it helps us continue improving for growing companies. Gusto Client Relations YM Yasmin M. Operations Assistant Accounting Used the software for: 1-2 years ### "Effortless Payroll and HR Made Easy" April 10, 2026 5.0 My overall experience with has been positive. The platform is easy to use and does a great job simplifying payroll and HR tasks that can otherwise be time-consuming and complicated. I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. Pros What I liked most about was how user-friendly and intuitive the platform is. Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience. I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors. Overall, it simplifies complex HR and payroll tasks in a way that feels efficient and stress-free. Cons What I liked least about is that some of its features can feel limited, especially for more complex business needs. While it works well for basic payroll and HR tasks, customization options aren’t as flexible as they could be. Review Source QL Qin L. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great! All-in-one HR Solution" September 18, 2025 5.0 We are very happy with . We have been with Gusto since the beginning of our company, and it is a very trusted platform to manage HR-related matters. Pros We have been using as our HR software since the beginning of our company. It is very helpful in having all of the services we need in one app, from hiring and onboarding to payroll and benefits. We trust Gusto for all things HR related. Cons It would be better if there was more functionalities or easier integration with our other staff management apps. Review Source Response from Gusto September 23, 2025 ello Qin, Thank you for sharing your feedback and for trusting Gusto since the very beginning of your company. We’re so glad to hear that having everything in one place — from hiring and onboarding to payroll and benefits — has been helpful for your team. We also appreciate your note about integrations and expanded functionality. Feedback like yours guides our improvements and helps us make Gusto even more valuable for growing businesses. We’re grateful to be your HR partner and look forward to supporting you for many more years to come. — Gusto Client Relations SH Shannon H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto has Gusto" December 1, 2025 5.0 Very easy to use and all in one place. You can eliminate multiple software programs and use for everything! Pros The ease of use and that the app is user friendly. Everything is easy to find and all in one place. There is a lot of facility to this app. It enhances efficiency and streamlines the admin side Cons It’s not “intelligent”. You have to insert everything, everytime. The app does not “learn” your habits to enter information automatically. Review Source Response from Gusto December 3, 2025 Hi Shannon, Thank you so much for sharing your review. We are thrilled to hear that you have found Gusto easy to use and that having everything in one place has helped streamline your admin work. That is exactly the experience we want for small business owners. We also appreciate your note about automation and the app not remembering past entries. Feedback like this is incredibly helpful, and our teams use insights like yours as we continue improving the product. Thank you again for the thoughtful review and for choosing Gusto. We are grateful to support you and your business. - Gusto Client Relations Team James L. Consultant Accounting Used the software for: 2+ years ### "Great platform making payroll easier for small business" December 20, 2025 5.0 Overall, I have been very satisfied with , their product offerings, and have had no reservations recommending this product to peers or business owners looking for a payroll solution. Pros has always been a great platform for managing payroll for small and mid-sized businesses. I have always had high confidence in ensuring people are paid, taxes are filed, and reporting is complete and accurate. The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners. Cons The benefits management portion of dropped the ball in a pretty significant way that left a bad taste in my mouth about that arm of the business. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, James. We’re glad to hear Gusto has been a reliable payroll solution for you and your clients, especially around accuracy, compliance, and value. We also appreciate the candid feedback about benefits management and are sharing that with the right teams to help us improve. Thanks again for recommending Gusto. Gusto Client Relations DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with . The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. TP Tahja P. Senior Debt Advisor Financial Services Used the software for: 2+ years ### "No complaints, Great service!" January 8, 2026 5.0 Positive and gets the job done! I would recommend this as a dedicated time tracker for any small business looking for such a service. Its dependable and reliable! Pros Ease of access and how simplified and easy to understand the menus are, it is easy to "punch" and clock in and also have employees times adjusted. Cons A few bugs where it wasn't loading for a few seconds, but these bugs were quickly ironed out and We haven't had any other issues since. Review Source Response from Gusto January 13, 2026 Thank you for the review, Tahja. We’re glad Gusto has been easy to use and dependable for time tracking and payroll, and that any issues were resolved quickly. We appreciate you taking the time to share your experience and for the recommendation. Gusto Client Relations JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Nonprofit’s Dream: Payroll and HR Made Simple" April 2, 2026 5.0 Unlike other platforms that require a week of setup, was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches Pros Everything. has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. Cons Honestly, I can’t think of a single thing I dislike about . It has met every need our nonprofit has without any of the typical software headaches. Review Source KO Katie O. CSR Automotive Used the software for: 2+ years ### "Good Software for Payroll" July 8, 2025 4.0 Pros There is a mobile app as well as a website. Can easily edit times if needed and give an explanation to your supervisor why you needed to make an edit. Can easily view paystubs and tax forms. Cons Sometimes the website and the app are a little slow. Can have perfect service and not a lot of people trying to clock out at the same time and the little pig just sits there and continues to walk. Review Source Response from Gusto November 28, 2025 Hi Katie, Thank you so much for sharing your review — and for being a Gusto customer for more than two years! We’re really glad to hear that the mobile app, website, and ability to easily edit time and access paystubs and tax forms have been helpful for you. Thank you again for the thoughtful review and for recommending Gusto. We’re grateful to support you and your team. -Gusto Client Relations ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.