# Page 23 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 23 - Reviews of Gusto ## Showing most helpful reviews Showing 551-575 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use zZ zach Z. student/intern Education Management Used the software for: 6-12 months ### "gusto Review" December 13, 2022 5.0 Overall, I love gusto and will continue to use it into the future. I really love how easy and convenient it is to use. It's also very effective in the onboarding processes. Pros I love using gusto. It's nice having all important documents in one place. I like how easy the onboarding process was too using gusto. Cons I didn't like how I had issues with the app. It could just be my phone/user error. Review Source MR Melissa R. Owner Apparel & Fashion Used the software for: 2+ years ### "Gusto " September 2, 2023 5.0 My second payroll family, I love being able to pay my employees without me doing a thing. Pros I Love running payroll with gusto, very simple and easy. No long wait time for payment processing and direct deposit. Cons Gusto is my second favorite payroll provider. Great company and great pricing, very affordable and reliable. Review Source VR Verified Reviewer Self-Employed / Stubborn Dog Marketing Marketing and Advertising Used the software for: 2+ years ### "Finally a payroll system that anyone can use and understand!" February 21, 2019 5.0 Payroll is no longer such a confusing and tedious process. I feel like I am back in control of my company finances with Gusto. Pros I absolutely love their support team. I have encountered many questions and potential problems on my end over the years, and their support has been super quick to reply to any of my concerns. They will go out of their way to help you navigate your payroll issues. Gusto is very easy to use and it gives me a safe and secure way to promptly fill out required forms and meet tax deadlines. I feel like my payroll process is essentially on auto-pilot now, so I'm saving time and money. The checklist approach to setting up accounts makes things very easy right from the start and the dashboard lets you know what actions are needed. Cons I wish I would have discovered Gusto sooner. Review Source BA Brian A. Attorney Legal Services Used the software for: 1-2 years ### "Gusto for small business" March 7, 2024 4.0 Positive. I'd recommedn the product for it's simplicity of use. Pros Simplfies the process of paying employees. Cons The interface isn't always intuitive. I spend more time than i'd like trying to find information. Review Source Response from Gusto June 18, 2024 Hello Brian, Thank you for your feedback! We're glad to hear that Gusto has simplified your payroll process. We appreciate your input regarding the interface and understand the importance of intuitive design. Your recommendation means a lot to us, and we'll continue to work on improving the user experience. If you have any specific suggestions or need assistance finding information, please don't hesitate to reach out. Thank you for choosing Gusto for your small business needs! -Gusto KP Krystal P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love this product" August 23, 2022 5.0 Pros It is easy to use. I switched years ago from trying to do everything myself. They have been very helpful. Cons It is hard to navigate at times until you learn how to use it. As they have grown it is more difficult to get a hold of customer service and get issues solved. Review Source JW John W. Owner Food & Beverages Used the software for: 6-12 months ### "I wish we still used it" July 8, 2021 4.0 It could be slow to process payroll, but since leaving we haven't found anything better. Even when it took longer than expected it was still easy to monitor progress. Pros There are a lot of services like Gusto, and some of them are even free. We left Gusto in an attempt to integrate all of our data, but having everything in one place hasn't made anything easier and in the case of payroll it made things much worse. Cons Couldn't do instantaneous payouts, and it could be glitchy on rare occasions. That said, it still worked better than square. Alternatives considered [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing Gusto Features made it appear better. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) More control and better features. Review Source VR Verified Reviewer Registered In House Counsel In California Financial Services Used the software for: 2+ years ### "Excellent HR system for small companies; not built for scale" August 28, 2020 5.0 I have been very happy with Gusto for our small and growing business. Just be aware that if (and hopefully it's WHEN) you're business is successful and you are approaching 100+ employees you should be looking for a replacement HR system that can handle a larger workforce. Pros Gusto was very easy to get set up and implement for our company. I was quickly able to learn all the features and functionalities and start using this system to run HR. I think the ease of use is very important for small businesses and it saves a lot of time by creating an intuitive portal for employers, and an easy to use portal for employees as well. Cons Gusto has a few quirks that make some tasks difficult or impossible to do. When I reached out to customer service to ask why these issues were so difficult to perform the answer was "Gusto is not designed for a company of your size, and is meant for businesses with fewer than 100 employees". While I now understand that the reason for this is partly due to legal requirements, it wasn't clear to us that we would need to shift our HR system to another provider after we hit this milestone for our growing business. Review Source VR Verified Reviewer CEO Packaging and Containers Used the software for: 6-12 months ### "Great product for small startups" December 6, 2022 5.0 Pros I love how easy it was to set-up and use. Gusto really has a very user-friendly platform. They provide a lot of guidance, steps, and resources to walk you through how to set up each employee and stay in compliance with federal and state laws. There was also a very easy process to set up for worker's compensation. It was painless and very affordable. Cons There are additional useful features, such as time tracking, that are in a different price tiers. There is a base price to unlock the tool, in addition to a per-user monthly fee. This makes it quite cost-prohibitive to add on features. Review Source Parth S. Software Engineer E-Learning Used the software for: 2+ years ### "Make HR task Easy with the help Of GUSTO" February 20, 2023 4.0 Helping ADMIN team to resolve any documentation realted task of the Employees Pros 1\. Reduce the hectic of HR team of manually gathering information and put in on Online database2. Have a decent and interactive interface which allow employees to complete onboarding task in a quick and easy way .3. Reduce the hectic of Admin team by reducing their work load of managing salary flow in a company Cons 1\. Sometime error occur while uploading the onboarding documents.2. Everytime need to remove all the cache memory of the browser Review Source EW Eugene W. OWNER Computer Software Used the software for: 2+ years ### "Customer Support Non-Existent if you have a Tax issue" April 4, 2022 1.0 You have to monitor everything that is processed from them. My mistake. Do not rely on their quality. You have to keep tabs on everything. Pros Online, payrol. my accountant had access Cons Have a tax issue where Gusto failed to file 940 and was a year late on a 941. I didnt check this (foolish me, though I was paying a service for this). I have a tax liability now. The main issue is that if you call customer service, there is NO ONE beyond the front line service. NO ONE from the tax department will call you, speak with you, or give you an update. You will get a canned email "we are working on your issue". Its clear at this point, that they have canned my issue and are hoping I resolve on my own. I was told twice by the front line girl, that I should call IRS and ask for extension. My attorney said NO...gusto trying to get off the hook and state that you took over this issue from them. Ready to break down at this point. Small business that cannot afford to spend (35:26 on hold right now) every day calling them with them stating "Someone from Tax will call you back before the end of the day" Hot Take...the phone number of the tax preparer is on every 941...starting to call them bitching about this. I dont know whether I owe the tax, it was a reporting issue, payroll processing issue, no idea. CANT GET ANYONE TO GIVE ME ANTHING. FRUSTRATED...VERY VERY VERY FRUSTRATED. I would not recommend this service. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Online and expense Review Source KW Kevin W. Instructional Designer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Gusto makes it so that I don't have to second guess what benefits I have available as an employee" May 21, 2023 5.0 I started using Gusto when I joined my current company. I don't usually think too much about HR and benefits platforms, but I have to say, this one really actually stood out to me. It made accessing my personal info very easy and painless - in a way that other platforms just aren't really able to do. I'm definitely a fan of the simplicity! Pros I appreciate Gusto's user-friendly interface, which makes navigating my benefits and time off tasks really easy. Additionally, it really does seem to simplify things that are way to easy to over-complicate with other software platforms - accessing my benefits administration in particular. Cons I've occasionally come across some glitches I suppose, but these have been few and far between for the most part. Review Source TK Tania K. Engineer Computer Software Used the software for: 2+ years ### "Extremely Helpful" January 8, 2022 5.0 Very good experience. Very helpful and takes away so much stress when it comes to getting people set up for payroll and administering it. Pros It handles all the state requirements when ot comes to taxes and wages. It provides accurate reporting of vacation hours used and salary information. Very easy to use overall and sends summary emails at the of the month. Direct deposit happens always on time. Cons It does not do time tracking very in detail. Review Source EB Emily B. People Lead Computer Software Used the software for: 1-2 years ### "Health Insurance Cancelled Due to Gusto not Forwarding an Email" July 16, 2019 2.0 Payroll is fine. Employee experience is fine. Never trust them with benefits. This could happen to you. Pros Payroll works fine. It's relatively easy to add new hires until you get to the compensation field. Employees are able to log in and have a personal private portal. Cons The interface is not logical. The FAQ/Help pages search doesn't function efficiently and lacks relevant content. This leads to having to make a call and very long underestimated wait times. Half the time I get through I have to be transferred to some other team and wait for a long period of time once more. I went through open enrollment with them for our health benefits. The process was disjointed, confusing, incredibly time-consuming, down to the wire stress to hit a deadline that was a continuously moving target. Months later our insurance was dropped. Gusto put themselves as the primary contact w/the carrier, never added anyone from our company, received a message regarding pending cancellation and never forwarded it. I discovered after speaking directly to the carrier that an email went to Gusto that should have come to me warning of imminent loss of benefits. After going around and around with Gusto to get that email they reluctantly sent it over and admitted the mistake. It was too late for us. Review Source Joseph G. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great onboarding software" January 23, 2022 4.0 Overall I have been very satisfied with the product and services. Once our contact expires with our accounting firm we will look into more of the features of the software to save on overhead. Pros We use this software for onboarding new hires. It was really only used in a limited scope, only new hire documentation. They offer many other features that we haven't used yet but hope to utilize in the future. Cons I honestly can't find anything negative so far from our experience. I have been very happy so far. Review Source MA Meredith A. Senior Digital Marketing Strategist Marketing and Advertising Used the software for: 2+ years ### "We love Gusto!" March 7, 2024 5.0 10/10 experience! Definitely going to continue using it for our agency's HR and payroll needs. Pros I like the ease of use and user-friendly features! It is a central hub for all of our payroll and HR documentation needs. Been using it for 5 years and have no plans to change! Cons No cons so far! Everything is easy to find and use. A little expensive, but definitely worth it! Review Source Response from Gusto June 18, 2024 Hello Meredith, Thank you for your enthusiastic feedback! We're thrilled to hear that you love using Gusto for its ease of use and user-friendly features, serving as a central hub for all your payroll and HR documentation needs over the past 5 years. We appreciate your loyalty and are committed to providing value that makes the cost worthwhile. If you ever have any questions or need assistance, feel free to reach out. Here's to many more years of success with Gusto! -Gusto AR Amir R. Accountant Accounting Used the software for: 2+ years ### "Gusto Review" October 1, 2022 5.0 Great overal, the best value for money Pros Inexpensive Easy to use Great support User friendly Great for startups Cons Phone Support hours Necessity to do the registrations outside of the platform Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Gusto Ease of use and i erall value for money Review Source SO Sarah O. Marketing manager Computer Software Used the software for: 6-12 months ### "Gusto review as the best product for employee management " December 15, 2021 5.0 Employee payment and data management Pros It is easy to use and reliable employee management tool Cons Ease of use Great customer service It makes my work easier. Review Source DC Dominic C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto Review" April 6, 2022 5.0 Overall pleased with the software and it's been helpful to streamline our payroll. Pros The product was relatively easy to set up and to use. The customer service is helpful to talk through any issues we were having. Pretty straightforward overall. Cons The one issue we have with it is that it takes a couple days for direct deposit Training videos would be helpful. Can't pay an hourly rate and also commission Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto A colleague recommended it and was very pleased with software/service. Review Source Claire P. Technical Recruiter Internet Used the software for: 1-2 years ### "Gusto staff can't keep up with demand " March 18, 2019 5.0 I think Gusto has great ideas and will eventually get there. There needs to be a better system in place for pushing data to insurance carriers. Gusto needs better communication around what is happening and what the timeline will be for fixes. That takes more staff and a better trained staff. Pros It's nice to have a benefits dashboard and payroll system in one. Gusto makes the new hire paperwork process so simple and reminds me of birthdays and anniversaries. Cons Our benefit renewal was an absolute nightmare. There were tons of mistakes made by the Gusto team. It's obvious that information needed by carriers is being manually typed by someone at Gusto. Employees names were spelled incorrectly on insurance cards, addresses were wrong, the contribution table (company vs employee contributions) were completely off. We had to restart open enrollment twice for a company of 35 people. As the head of HR, I was embarrassed. Review Source JM Jaime M. Owner Retail Used the software for: 1-2 years ### "Great Product Easy to Use and Team is on it!" June 6, 2023 5.0 We loved it. Wish they were more competitive on pricing again and we would go back. Pros It's Simple. Not frills does exactly what it is meant for. The team is quick to respond. Etc. Cons We went with them because they were the cheapest option when we started our business and absolutely loved. Unfortunately they significantly raised their rates that it was more cost effective to move to ADP or another competitor for the cost. Reason for choosing Gusto Because of the cost. Which unfortunately is also why we had to leave it Review Source Ethan K. Customer Support Specialist + Account Manager Information Technology and Services Used the software for: 1-2 years ### "Gusto makes tracking my pay a breeze!" January 30, 2019 5.0 I wish my previous employers had used Gusto so I could have been introduced to it sooner. I will definitely be a little upset if I ever change jobs and my new employer doesn't use Gusto. It's just so handy and does EXACTLY what I need it to do. Pros There's so much I like about Gusto. Being able to track my paychecks digitally has helped me budget properly for the first time in my life. It was easy to set up direct deposit, and even get my paycheck split into different accounts. We also just recently switched to Gusto's time tracker for clocking in and out. Taxes are ramping up, and Gusto allows me to view my W2's online and even integrates directly with TurboTax to import my info quickly and easily. I filed my taxes in 15 minutes thanks to Gusto. Cons It would be nice if Gusto had a dedicated app for mobile phones to use the time tracker for clocking in and out, as right now you can only use the website. Review Source VR Verified Reviewer Junior Analyst Government Administration Used the software for: 6-12 months ### "HR Made Easy" August 5, 2021 5.0 Pros Gusto is an extremely robust software for any businesses looking to deliver a streamlined HR experience, but especially small businesses. Onboarding from our previous software, OnPay, was seamless and we far prefer Gusto due to the incredible user experience and vertical integration of features with our existing workflow. Cons While the price is more expensive than our previous software, our team thinks it's worth the cost. Your team and/or business might not use all of the features that Gusto offers however - it's incredibly powerful and robust, but it's not for everyone. For those looking to optimize their HR productivity however, it's a no brainer! Review Source VR Verified Reviewer Digital Marketing Consultant for SaaS Startups Internet Used the software for: 1-2 years ### "An HR-solution revelation for employees" September 16, 2018 5.0 I wish the HR solutions at my previous companies had been as helpful as Gusto has been. So many other providers create such needless headaches when looking for the most basic employment (pay, benefits, insurance, 401k, etc.) information. Gusto's been a revelation. Pros As an employee, it's been such a revelation using Gusto. It's so easy to get so many HR-related things done (check pay stubs, change tax exemption status, see benefits, etc.) in a friendly, well-designed solution that it's mind-boggling that some of the older, entrenched HR solutions have been getting away with such a painful UX for so long. It's one of those companies where they really seem to lean into their brand promise in every little interaction... even when I emailed them to ask a question about COBRA coverage, they responded sooner than expected with a friendly, personalized, helpful response. It felt like I was talking to someone who represented the company and genuinely cared about my experience with them. (Unlike, say, an outsourced call center person.) Cons I don't know what Gusto costs relative to the competition, so I don't know what the ROI will be for you, but frankly I haven't run into any frustrations with Gusto, yet. It's been nothing but pleasant surprises. Review Source VR Verified Reviewer President Business Supplies and Equipment Used the software for: 2+ years ### "Makes Payroll and Admin Easy" January 21, 2020 5.0 Great they do really good integrations with zappier and all the major services that work well with it. Pros This makes payroll and administration of the backend of the business easy. Helps us stay up on the latest changes in employment issues and filing for our business and contractors. Cons It runs too easily in the background. If you don't stay ontop of logging back in time to time you might miss updates and changes. They do a good job of keeping you in the loop of what's going on. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks and Intuit are terrible. Review Source TW Tessa W. Operations Manager Commercial Real Estate Used the software for: 1-2 years ### "Gusto is great for payroll and onboarding! " December 8, 2022 5.0 Gusto has helped to make payroll and HR administration an easy task no longer at the top of my list to get through each week. I’m happy to have a place where all of my employee information is located! Pros What I’ve liked most about Gusto is the ability to quickly pay out of state employees and contractors without paperwork! I love that the employee enters their own private info for payment and W-2s. Cons I’ve liked least having to track and fix tax compliance issues and lack of easy customer support regarding this. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.