# Page 3 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gusto the right Employee Recognition solution for you? Explore 4213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4213) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 3 - Reviews of Gusto ## Showing most helpful reviews Showing 51-75 of 4213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with , but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source MH Matthew H. Tutor Education Management Used the software for: 6-12 months ### "Good ingredients, but too much packaging and inconsistent deliveries" June 6, 2026 3.0 My overall experience has been mixed. The food itself is usually enjoyable, and the quality of the ingredients is often better than expected. However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide. Customer service does make an effort to put things right, but compensation in the form of future credit means you still end up spending additional money to solve this week’s problem. It’s a reasonable service, but there are better alternatives available. Pros The recipes are generally tasty and easy to follow, and the ingredients are usually of a good quality. Compared with some meal kit providers, doesn’t seem to cut corners on ingredients, and the variety of meals available each week is decent. The service is straightforward to use, and meal planning becomes much easier when everything arrives ready to cook. Cons The amount of plastic packaging is excessive. Almost every ingredient seems to arrive wrapped separately, which creates a surprising amount of waste each week. I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem. Review Source VR Verified Reviewer CEO and Founder Computer & Network Security Used the software for: 6-12 months ### "Horrible FSA, love the payroll." July 29, 2025 1.0 Up until the transition to Elevate and processing FSA by , everything was fine. For some reason, the team at Gusto doesn't get FSA. Pros as a payroll management software/app is very close to a four star. Cute, gets the job done well, nice emails letting you know you paycheck is coming and more. Very easy to use when considering JUST payroll. Cons When incorporated Elevate to run FSA, it has literally been a nightmare! It's so bad, we don't want to do FSA anymore! Literally, just this week, we had an issue with a credit card transaction denied from a pharmacy. When we checked with Gusto support (which can only be done by AI or via email if AI starts messing up), it was because a pharmacy was marked as a non-FSA entity. A pharmacy? It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription. The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money. Then, in Gusto attempting to fix the bug had the audacity to ask for a receipt for the transaction. Really!! A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that does FSA well. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Promised better integration with payroll aspect of . Review Source Response from Gusto July 31, 2025 Thank you for taking the time to share your experience. We're glad to hear that you've found the payroll side of Gusto easy to use and reliable. At the same time, we're sorry to hear that your experience with the FSA through Elevate has been frustrating. What you described with the denied pharmacy transaction and the request for a receipt on a failed charge is not the experience we want anyone to have. We understand how important it is for benefits like FSAs to work smoothly, and we appreciate you highlighting where things went wrong. Your feedback is being shared with the appropriate teams so we can continue improving both the product and the support experience. We appreciate you choosing Gusto and hope we have the chance to serve you better moving forward. -Gusto Client Relations Team VR Verified Reviewer Administrative Director Photography Used the software for: 6-12 months ### "Gusto is a great Tool" January 19, 2026 5.0 I love using it is a great tool for small businesses who what to keep good records and grow professionally Pros is value for money and as a small business I can manage my employees and it is easy to use, with great customer support. Cons There was noting I do not like about , it has made my work very manageable and freed up lots of my time Review Source Response from Gusto January 20, 2026 Thank you so much for the wonderful feedback! We’re thrilled to hear that Gusto has been easy to use, a great value, and supportive of your business as it grows. It means a lot to know we’ve helped free up your time and made managing your team more manageable. We truly appreciate you choosing Gusto and taking the time to share your experience. YM Yasmin M. Operations Assistant Accounting Used the software for: 1-2 years ### "Effortless Payroll and HR Made Easy" April 10, 2026 5.0 My overall experience with has been positive. The platform is easy to use and does a great job simplifying payroll and HR tasks that can otherwise be time-consuming and complicated. I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. Pros What I liked most about was how user-friendly and intuitive the platform is. Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience. I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors. Overall, it simplifies complex HR and payroll tasks in a way that feels efficient and stress-free. Cons What I liked least about is that some of its features can feel limited, especially for more complex business needs. While it works well for basic payroll and HR tasks, customization options aren’t as flexible as they could be. Review Source HB Hayleigh B. Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "My Gusto Exp " December 21, 2025 5.0 The best way to describe it is easy. Everting is stored for you digitally so you don’t have to keep track of documents. I love the app. It’s easy to use and user friendly. Pros How easy it is to track your hours,time off and pay. I can go back to the first paycheck I got. I can also request time off and see my balances in an instant. Cons requires me to put a note every time I clock in and it doesn’t any of my coworkers. I just type “on site” each morning because I don’t know what else to say. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Hayleigh. We’re glad to hear the app makes it easy to track hours, time off, and pay, and that having everything stored digitally has been helpful. We also appreciate the feedback about clock-in notes and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations QL Qin L. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great! All-in-one HR Solution" September 18, 2025 5.0 We are very happy with . We have been with Gusto since the beginning of our company, and it is a very trusted platform to manage HR-related matters. Pros We have been using as our HR software since the beginning of our company. It is very helpful in having all of the services we need in one app, from hiring and onboarding to payroll and benefits. We trust Gusto for all things HR related. Cons It would be better if there was more functionalities or easier integration with our other staff management apps. Review Source Response from Gusto September 23, 2025 ello Qin, Thank you for sharing your feedback and for trusting Gusto since the very beginning of your company. We’re so glad to hear that having everything in one place — from hiring and onboarding to payroll and benefits — has been helpful for your team. We also appreciate your note about integrations and expanded functionality. Feedback like yours guides our improvements and helps us make Gusto even more valuable for growing businesses. We’re grateful to be your HR partner and look forward to supporting you for many more years to come. — Gusto Client Relations SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use and clear. Facilitates the recording and evaluation of working hours." July 3, 2025 5.0 covers all the relevant functions for our daily HR work. The interface and operation are simple and clear. The individual customization options for time tracking and digital personnel file management make it much easier to use. Pros Time tracking is made easy with a start/stop function or the option to manually add time. You can also set a time limit so that subsequent changes are only possible for a certain number of days. The administrator role allows you to view and edit all time accounts. However, if someone changes something, it is displayed by name in the overtime overview, so all changes can be tracked. Cons It would be nice if the tool also allowed regular feedback discussions to be recorded directly in the tool and not just uploaded as a single document to the employee. Review Source Response from Gusto July 10, 2025 Hi Sergio, Thank you so much for your thoughtful review. We’re thrilled to hear that Gusto has been a reliable part of your HR workflow for over two years. It's great to know that the time tracking features and visibility into account changes have been especially helpful in supporting your team’s day-to-day operations. We also appreciate your suggestion around recording regular feedback discussions directly within the platform. That’s a great idea, and feedback like yours helps us continue to improve and shape our product to better meet the needs of teams like yours. It means a lot to us that you find Gusto easy to use and customizable for your time tracking and personnel management. We're grateful to support your work in the transportation industry and look forward to continuing to serve your team. Thanks again for being part of the Gusto community! Warm regards, The Gusto Team Ferit T. Scientist Biotechnology Used the software for: 2+ years ### "Great for organizing your direct deposit and tax documents but lacking in banking features" April 27, 2026 4.0 Great for organizing direct pay and your company and tax documents. However the banking features are limited such as only having one external account, no bill pay, no Zelle. Pros Very easy to split payments and make changes. Availability of various background and tax documents is also very good, easy to find. Cons Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. This makes it hard as I need to go to those accounts, transfer from them to another and that to etc. Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer. Also the banking features are limited for example there is no bill pay. Or Zelle integration. Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "Gusto is awesome! " October 14, 2025 5.0 made it easy to clock in and out for my shifts, and it was nice to be able to track both my hours and pay for that pay period. It also was smooth and easy to view previous pay period information, as well as tax information at the end of the year. I actually was also able to log in and pull tax information from previous years long after I had left that employer. I think Gusto is a great software to use coming from the side of an employee and would highly recommend! Pros I used as an employee at a previous employer and it was great! Super easy to use, the app ran smoothly with no issues or glitches. It was fast and simple to clock in and out, and easy to see and track my hours and pay! Cons For what I used it for I didn’t have any cons. It was easy to download from a link the employer emailed and simple to set up and use. Review Source Response from Gusto October 15, 2025 Hi Erika, Thank you so much for sharing your experience! We’re thrilled to hear how easy it was for you to track your hours, access your pay information, and even retrieve past tax documents. It’s great to know Gusto made things simple and reliable for you as an employee. We truly appreciate your recommendation and your kind words! -Gusto Client Relations James L. Consultant Accounting Used the software for: 2+ years ### "Great platform making payroll easier for small business" December 20, 2025 5.0 Overall, I have been very satisfied with , their product offerings, and have had no reservations recommending this product to peers or business owners looking for a payroll solution. Pros has always been a great platform for managing payroll for small and mid-sized businesses. I have always had high confidence in ensuring people are paid, taxes are filed, and reporting is complete and accurate. The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners. Cons The benefits management portion of dropped the ball in a pretty significant way that left a bad taste in my mouth about that arm of the business. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, James. We’re glad to hear Gusto has been a reliable payroll solution for you and your clients, especially around accuracy, compliance, and value. We also appreciate the candid feedback about benefits management and are sharing that with the right teams to help us improve. Thanks again for recommending Gusto. Gusto Client Relations Michael D. Social Media Marketing Manager Hospitality Used the software for: 1-2 years ### "My experience with Gusto!" November 4, 2025 5.0 I overall loved and being able to access my 401k on there! Overall the account management was easy to use as well as accessing data on Gusto. Pros I loved being able to access my 401k and see my monthly payment breakdowns! It was easy to use and as an employee it was easy to read. Cons I dont think there was anything in my time using that was bad. There were no bugs or issues that occur when I was using the app! Review Source Response from Gusto November 10, 2025 Hi Michael, Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed using Gusto and found it easy to access your 401(k) and pay details. Making sure everything is clear and simple for employees is one of our top priorities. We appreciate you sharing your experience and are thrilled to know that Gusto made managing your information quick and stress-free. -Gusto Client Relations SH Shannon H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto has Gusto" December 1, 2025 5.0 Very easy to use and all in one place. You can eliminate multiple software programs and use for everything! Pros The ease of use and that the app is user friendly. Everything is easy to find and all in one place. There is a lot of facility to this app. It enhances efficiency and streamlines the admin side Cons It’s not “intelligent”. You have to insert everything, everytime. The app does not “learn” your habits to enter information automatically. Review Source Response from Gusto December 3, 2025 Hi Shannon, Thank you so much for sharing your review. We are thrilled to hear that you have found Gusto easy to use and that having everything in one place has helped streamline your admin work. That is exactly the experience we want for small business owners. We also appreciate your note about automation and the app not remembering past entries. Feedback like this is incredibly helpful, and our teams use insights like yours as we continue improving the product. Thank you again for the thoughtful review and for choosing Gusto. We are grateful to support you and your business. - Gusto Client Relations Team DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with . The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. JS Justin S. Counselor Hospital & Health Care Used the software for: 1-2 years ### "Gusto is worth using" July 29, 2025 4.0 Id use them again if my current company rolled out. Simple to use and easy to navigate. I was able to still log in a year later after I stopped working for the company and retrieve my tax forms. Pros Simplicity of use. It was easy to navigate. Also, its more than a time clock. They track hours, but also PTO, vacation requests, location of clocking in and out and all your tax forms Cons It wasnt always accurate on location. At times it would say im next door when i was in my office. Not good for someone who is going to be micomanaging employees Review Source Response from Gusto August 4, 2025 Thank you for the kind words, Justin. We're so glad to hear Gusto made things simple and easy to navigate. We appreciate you calling out the location tracking feedback as well. We're always working to improve and really appreciate you sharing your experience. -Gusto Client Relations Danny G. Account Manager Computer Software Used the software for: 1-2 years ### "Good simple software for managing payroll" December 1, 2025 4.0 Worked well for getting paid and didn't really have any complaints, although we ended up switching to amore robust software. Pros Easy to use when it comes to being a company team member receiving payroll. It made the process relatively simple. Cons Missing robust features that are available in some other payroll management platforms that also have many other HR features. Review Source Response from Gusto December 3, 2025 Hi Danny, Thank you for taking the time to share your review. We are glad to hear that receiving payroll through Gusto felt easy and straightforward and that the experience worked well for you while you were using it. We also appreciate your feedback about the need for more robust HR features. Insights like yours help guide our product teams as we continue expanding what Gusto can offer for growing companies. Thank you again for sharing your experience. We are grateful you took the time to leave a review. — Gusto Client Relations Team TH Tammy H. Office Manager Utilities Used the software for: 2+ years ### "Great System for small Companies" June 18, 2026 5.0 I absolutely loved using . The set up was easy . Customer Service was great . Employee Management was great as well . Pros Its great value for the money and the customer service was amazing . If you have a small business this is the best payroll system to use. Cons There were a few bugs and issues, but customer services was always there to help quickly. Their response time was very fast. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was better with , since we were a very small company Review Source TP Tahja P. Senior Debt Advisor Financial Services Used the software for: 2+ years ### "No complaints, Great service!" January 8, 2026 5.0 Positive and gets the job done! I would recommend this as a dedicated time tracker for any small business looking for such a service. Its dependable and reliable! Pros Ease of access and how simplified and easy to understand the menus are, it is easy to "punch" and clock in and also have employees times adjusted. Cons A few bugs where it wasn't loading for a few seconds, but these bugs were quickly ironed out and We haven't had any other issues since. Review Source Response from Gusto January 13, 2026 Thank you for the review, Tahja. We’re glad Gusto has been easy to use and dependable for time tracking and payroll, and that any issues were resolved quickly. We appreciate you taking the time to share your experience and for the recommendation. Gusto Client Relations JF Jennifer F. Case Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great Gusto Review" January 5, 2026 5.0 Ive had a great experience with it for the past 5 years. I don't have any negative feedback to give with my experience with . Pros It is great for clock ins at work. They are very accurate with it and my supervisor can do my corrections. Cons I need to put an alarm to stay on top of lunch. I need to put multiple reminders to clock in my lunch. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Jennifer. We’re glad Gusto has been reliable for clocking in and that corrections are easy to manage with your supervisor. We also appreciate the feedback around lunch reminders and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Nonprofit’s Dream: Payroll and HR Made Simple" April 2, 2026 5.0 Unlike other platforms that require a week of setup, was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches Pros Everything. has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. Cons Honestly, I can’t think of a single thing I dislike about . It has met every need our nonprofit has without any of the typical software headaches. Review Source KO Katie O. CSR Automotive Used the software for: 2+ years ### "Good Software for Payroll" July 8, 2025 4.0 Pros There is a mobile app as well as a website. Can easily edit times if needed and give an explanation to your supervisor why you needed to make an edit. Can easily view paystubs and tax forms. Cons Sometimes the website and the app are a little slow. Can have perfect service and not a lot of people trying to clock out at the same time and the little pig just sits there and continues to walk. Review Source Response from Gusto November 28, 2025 Hi Katie, Thank you so much for sharing your review — and for being a Gusto customer for more than two years! We’re really glad to hear that the mobile app, website, and ability to easily edit time and access paystubs and tax forms have been helpful for you. Thank you again for the thoughtful review and for recommending Gusto. We’re grateful to support you and your team. -Gusto Client Relations MH Michael H. Sales and Support Information Technology and Services Used the software for: 2+ years ### "A payroll and benefits tool that makes me smile!" February 21, 2026 5.0 It's awesome - I truly enjoy checking my pay or benefits with their system, so that's a huge win in my book. Pros is such an awesome HR and benefits product! I love the vibe in the UI - they've made lots of things - pay, benefits - super super easy to access and update. Cons Maybe just that there's a lot more visible to me than I need to access - lots of other features that aren't really helpful and clutter up the view a bit. Review Source KO Kearis O. Director Child Day Care Services Used the software for: 6-12 months ### "User-friendly, but unreliable payroll app" July 17, 2025 3.0 Pros When the system worked, it worked well and had good functionality. I would say its biggest strength is the variety of reports and customization available. Cons We often had the platform go down at random times, and the support team was not very helpful. For instance, the card we had on file to pay our subscription expired, so the whole system went down. No one contacted us to let us know that was the problem, or we could have solved it before losing access to the system. Also, lacked the scheduling and employee communication tools that we found in another system. Review Source Response from Gusto July 21, 2025 Hi Kearis, Thank you for sharing your experience. We’re glad to hear you found the reports and customization helpful, but we’re sorry to hear about the system issues and the frustration around support. That’s not the experience we aim to deliver, and we’ll be sharing your feedback with our team to help us improve. We appreciate you giving Gusto a try and taking the time to leave this review. Best, The Gusto Team VR Verified Reviewer QA Specialist Biotechnology Used the software for: 1-2 years ### "Gusto for the win!" December 15, 2025 4.0 My experience with was overwhelmingly positive. It is user friendly, cost efficient and uses multiple channels of recognition. Pros is extremely easy to use. It has a very wide selection of merchants and can use alternate methods, such as QR codes. Cons The only negatives I could really identify is customer support. Mainly the fact that there was no availability or support on weekends. Review Source Response from Gusto December 16, 2025 Thank you so much for taking the time to share this review and for the kind words about Gusto’s ease of use and features. We’re glad to hear your overall experience has been positive and that the platform has been a good fit for your team. We also appreciate your feedback around customer support availability on weekends. This is something we actively review as we continue to improve how and when we support our customers. Thanks again for choosing Gusto and for sharing your experience with others. VR Verified Reviewer Self employed Facilities Services Used the software for: 6-12 months ### "Great for buisness and employees!" August 21, 2025 5.0 Overall my experience with was excellent. It provided convince and was simple to integrate with different jobs. Pros What i liked most about was that you have everything all in one. I was able to clock into work and have my direct deposit sent right to my gusto account. Cons What I liked least about is that it can be picky sometimes when trying to sign into my account. Review Source Response from Gusto August 21, 2025 Thank you so much for sharing your experience! We’re thrilled to hear that Gusto has made things easier for you by keeping everything in one place—from clocking in to getting your direct deposit right in your account. It’s great to know the platform has been both simple and convenient as you’ve gotten started. We also appreciate you pointing out the challenge with signing in. Feedback like this helps us continue improving so your experience stays smooth and reliable. We’re so glad to have you with us and look forward to supporting you as your business grows! – The Gusto Client Relations Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.