# Page 3 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gusto the right Payroll solution for you? Explore 4202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4202) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 3 - Reviews of Gusto ## Showing most helpful reviews Showing 51-75 of 4202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HB Hayleigh B. Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "My Gusto Exp " December 21, 2025 5.0 The best way to describe it is easy. Everting is stored for you digitally so you don’t have to keep track of documents. I love the app. It’s easy to use and user friendly. Pros How easy it is to track your hours,time off and pay. I can go back to the first paycheck I got. I can also request time off and see my balances in an instant. Cons requires me to put a note every time I clock in and it doesn’t any of my coworkers. I just type “on site” each morning because I don’t know what else to say. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Hayleigh. We’re glad to hear the app makes it easy to track hours, time off, and pay, and that having everything stored digitally has been helpful. We also appreciate the feedback about clock-in notes and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations SB Sophie B. HR Admin Sports Used the software for: 1-2 years ### "Gusto for payroll and onboarding" March 4, 2026 3.0 Pros Being in HR, using a platform like was very helpful as everything is one place. I found it quite easy to process payroll and onboard new employees. I only have 3 locations that I had to cover but it made it easy to switch between different locations. As well as offering the different ways to label the employees and make sure the correct tax documents were associated with the correct person. Cons I felt as though anytime I needed something through customer support, it would be someone who does not truly understand the situation or they did not speak english. I had no issues with time management and getting them on the phones as they would call right away but even with that, sometimes I did not get my issues resolved Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "Gusto is awesome! " October 14, 2025 5.0 made it easy to clock in and out for my shifts, and it was nice to be able to track both my hours and pay for that pay period. It also was smooth and easy to view previous pay period information, as well as tax information at the end of the year. I actually was also able to log in and pull tax information from previous years long after I had left that employer. I think Gusto is a great software to use coming from the side of an employee and would highly recommend! Pros I used as an employee at a previous employer and it was great! Super easy to use, the app ran smoothly with no issues or glitches. It was fast and simple to clock in and out, and easy to see and track my hours and pay! Cons For what I used it for I didn’t have any cons. It was easy to download from a link the employer emailed and simple to set up and use. Review Source Response from Gusto October 15, 2025 Hi Erika, Thank you so much for sharing your experience! We’re thrilled to hear how easy it was for you to track your hours, access your pay information, and even retrieve past tax documents. It’s great to know Gusto made things simple and reliable for you as an employee. We truly appreciate your recommendation and your kind words! -Gusto Client Relations SH Shannon H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto has Gusto" December 1, 2025 5.0 Very easy to use and all in one place. You can eliminate multiple software programs and use for everything! Pros The ease of use and that the app is user friendly. Everything is easy to find and all in one place. There is a lot of facility to this app. It enhances efficiency and streamlines the admin side Cons It’s not “intelligent”. You have to insert everything, everytime. The app does not “learn” your habits to enter information automatically. Review Source Response from Gusto December 3, 2025 Hi Shannon, Thank you so much for sharing your review. We are thrilled to hear that you have found Gusto easy to use and that having everything in one place has helped streamline your admin work. That is exactly the experience we want for small business owners. We also appreciate your note about automation and the app not remembering past entries. Feedback like this is incredibly helpful, and our teams use insights like yours as we continue improving the product. Thank you again for the thoughtful review and for choosing Gusto. We are grateful to support you and your business. - Gusto Client Relations Team James L. Consultant Accounting Used the software for: 2+ years ### "Great platform making payroll easier for small business" December 20, 2025 5.0 Overall, I have been very satisfied with , their product offerings, and have had no reservations recommending this product to peers or business owners looking for a payroll solution. Pros has always been a great platform for managing payroll for small and mid-sized businesses. I have always had high confidence in ensuring people are paid, taxes are filed, and reporting is complete and accurate. The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners. Cons The benefits management portion of dropped the ball in a pretty significant way that left a bad taste in my mouth about that arm of the business. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, James. We’re glad to hear Gusto has been a reliable payroll solution for you and your clients, especially around accuracy, compliance, and value. We also appreciate the candid feedback about benefits management and are sharing that with the right teams to help us improve. Thanks again for recommending Gusto. Gusto Client Relations JS Justin S. Counselor Hospital & Health Care Used the software for: 1-2 years ### "Gusto is worth using" July 29, 2025 4.0 Id use them again if my current company rolled out. Simple to use and easy to navigate. I was able to still log in a year later after I stopped working for the company and retrieve my tax forms. Pros Simplicity of use. It was easy to navigate. Also, its more than a time clock. They track hours, but also PTO, vacation requests, location of clocking in and out and all your tax forms Cons It wasnt always accurate on location. At times it would say im next door when i was in my office. Not good for someone who is going to be micomanaging employees Review Source Response from Gusto August 4, 2025 Thank you for the kind words, Justin. We're so glad to hear Gusto made things simple and easy to navigate. We appreciate you calling out the location tracking feedback as well. We're always working to improve and really appreciate you sharing your experience. -Gusto Client Relations KJ Kim J. HR Management Utilities Used the software for: 1-2 years ### "Gusto does what's needed to make paying people straight forward. " May 10, 2025 5.0 Overall I have been happy with . There is a live person you can get ahold of when needed. They are constantly improving their platform to make things easier for the busy business owner that is doing it all. Some highlights are the time tracking and scheduling. Some complaints I get from my team is that the kiosk doesn't clock you out. I think that if you don't hit the buttons just right your entry isn't processed. Pros does it all and they have great customer service. I have called many times and typically my problems are fixed within a few minutes. They tend to have good follow through with issues. They are committed to improving their platform regularly. This is helpful. I was glad they've added time tracking for contractors. This makes paying people straight forward. Cons Not a huge fan of their al-a-cart pricing. It is quite a bit extra per month for HR services. Most of which you can google on your own. I think they could benefit from asking long term customers for feedback. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Team was growing and we needed a more cost effective inclusive product. Review Source Response from Gusto June 7, 2025 Hi Kim, Thank you so much for your detailed and thoughtful review. We’re glad to hear that Gusto has helped simplify payroll and contractor time tracking for your team, and we appreciate you calling out the responsiveness of our customer support. It’s great to know we’ve been able to meet your needs as your business has grown. We also value your feedback on pricing and features. Your point about long-term customer input is a helpful reminder, and we'll share this with our product team. We're always working to enhance the platform in ways that truly support small business owners like you. Thanks again for being part of the Gusto community. We’re grateful to support your team. Warmly, The Gusto Team Samantha L. Client Services Hospitality Used the software for: 6-12 months ### "Enjoy gusto with some gusto!" May 4, 2026 4.0 I enjoyed using . I mostly used the app on my phone. It was easy to see my hours for the day and week when logging out for lunch and could accurately verify my hours each day so I was confident my paycheck would be correct. Pros I like that has a website and app for your phone that sync together. You are able to see just as many features on the app as it does on the desktop site. Cons Using takes a little getting used to. Some features seem they should be listed in different areas then they are in the menu. Review Source Danny G. Account Manager Computer Software Used the software for: 1-2 years ### "Good simple software for managing payroll" December 1, 2025 4.0 Worked well for getting paid and didn't really have any complaints, although we ended up switching to amore robust software. Pros Easy to use when it comes to being a company team member receiving payroll. It made the process relatively simple. Cons Missing robust features that are available in some other payroll management platforms that also have many other HR features. Review Source Response from Gusto December 3, 2025 Hi Danny, Thank you for taking the time to share your review. We are glad to hear that receiving payroll through Gusto felt easy and straightforward and that the experience worked well for you while you were using it. We also appreciate your feedback about the need for more robust HR features. Insights like yours help guide our product teams as we continue expanding what Gusto can offer for growing companies. Thank you again for sharing your experience. We are grateful you took the time to leave a review. — Gusto Client Relations Team KO Katie O. CSR Automotive Used the software for: 2+ years ### "Good Software for Payroll" July 8, 2025 4.0 Pros There is a mobile app as well as a website. Can easily edit times if needed and give an explanation to your supervisor why you needed to make an edit. Can easily view paystubs and tax forms. Cons Sometimes the website and the app are a little slow. Can have perfect service and not a lot of people trying to clock out at the same time and the little pig just sits there and continues to walk. Review Source Response from Gusto November 28, 2025 Hi Katie, Thank you so much for sharing your review — and for being a Gusto customer for more than two years! We’re really glad to hear that the mobile app, website, and ability to easily edit time and access paystubs and tax forms have been helpful for you. Thank you again for the thoughtful review and for recommending Gusto. We’re grateful to support you and your team. -Gusto Client Relations JS Justin S. Payroll for Pet Boarding and Grooming Business Consumer Services Used the software for: 2+ years ### "Great payroll for small businesses" June 18, 2025 5.0 Very positive. They are much more affordable and user friendly than ADP who I was using before them.. Pros It is so user friendly even for people that aren't really experienced with accounting or payroll processes. They also have great customer service when I have needed help. Cons I have had a few issues with taxes that were my fault (typos), but they were a little slower to respond to my issues that I would have liked. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost and user friendly nature. ADP might be good for big businesses, but was too much for what I need. Review Source Response from Gusto June 24, 2025 Hi Justin, Thank you for sharing your positive experience with Gusto! We’re glad to hear that our platform feels user-friendly and accessible, even if you don’t have extensive payroll or accounting experience. It’s great to know our customer service team was able to assist when needed. We appreciate your honest feedback about response times and are always looking for ways to improve how quickly we support you. Thanks for choosing Gusto and for trusting us to help manage your payroll needs. We’re proud to be a better fit for your business than other options out there! – The Gusto Team KO Kearis O. Director Child Day Care Services Used the software for: 6-12 months ### "User-friendly, but unreliable payroll app" July 17, 2025 3.0 Pros When the system worked, it worked well and had good functionality. I would say its biggest strength is the variety of reports and customization available. Cons We often had the platform go down at random times, and the support team was not very helpful. For instance, the card we had on file to pay our subscription expired, so the whole system went down. No one contacted us to let us know that was the problem, or we could have solved it before losing access to the system. Also, lacked the scheduling and employee communication tools that we found in another system. Review Source Response from Gusto July 21, 2025 Hi Kearis, Thank you for sharing your experience. We’re glad to hear you found the reports and customization helpful, but we’re sorry to hear about the system issues and the frustration around support. That’s not the experience we aim to deliver, and we’ll be sharing your feedback with our team to help us improve. We appreciate you giving Gusto a try and taking the time to leave this review. Best, The Gusto Team Ferit T. Scientist Biotechnology Used the software for: 2+ years ### "Great for organizing your direct deposit and tax documents but lacking in banking features" April 27, 2026 4.0 Great for organizing direct pay and your company and tax documents. However the banking features are limited such as only having one external account, no bill pay, no Zelle. Pros Very easy to split payments and make changes. Availability of various background and tax documents is also very good, easy to find. Cons Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. This makes it hard as I need to go to those accounts, transfer from them to another and that to etc. Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer. Also the banking features are limited for example there is no bill pay. Or Zelle integration. Review Source DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with . The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. TP Tahja P. Senior Debt Advisor Financial Services Used the software for: 2+ years ### "No complaints, Great service!" January 8, 2026 5.0 Positive and gets the job done! I would recommend this as a dedicated time tracker for any small business looking for such a service. Its dependable and reliable! Pros Ease of access and how simplified and easy to understand the menus are, it is easy to "punch" and clock in and also have employees times adjusted. Cons A few bugs where it wasn't loading for a few seconds, but these bugs were quickly ironed out and We haven't had any other issues since. Review Source Response from Gusto January 13, 2026 Thank you for the review, Tahja. We’re glad Gusto has been easy to use and dependable for time tracking and payroll, and that any issues were resolved quickly. We appreciate you taking the time to share your experience and for the recommendation. Gusto Client Relations VR Verified Reviewer Self employed Facilities Services Used the software for: 6-12 months ### "Great for buisness and employees!" August 21, 2025 5.0 Overall my experience with was excellent. It provided convince and was simple to integrate with different jobs. Pros What i liked most about was that you have everything all in one. I was able to clock into work and have my direct deposit sent right to my gusto account. Cons What I liked least about is that it can be picky sometimes when trying to sign into my account. Review Source Response from Gusto August 21, 2025 Thank you so much for sharing your experience! We’re thrilled to hear that Gusto has made things easier for you by keeping everything in one place—from clocking in to getting your direct deposit right in your account. It’s great to know the platform has been both simple and convenient as you’ve gotten started. We also appreciate you pointing out the challenge with signing in. Feedback like this helps us continue improving so your experience stays smooth and reliable. We’re so glad to have you with us and look forward to supporting you as your business grows! – The Gusto Client Relations Team JF Jennifer F. Case Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great Gusto Review" January 5, 2026 5.0 Ive had a great experience with it for the past 5 years. I don't have any negative feedback to give with my experience with . Pros It is great for clock ins at work. They are very accurate with it and my supervisor can do my corrections. Cons I need to put an alarm to stay on top of lunch. I need to put multiple reminders to clock in my lunch. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Jennifer. We’re glad Gusto has been reliable for clocking in and that corrections are easy to manage with your supervisor. We also appreciate the feedback around lunch reminders and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations NH Neil H. Franchise Owner Sports Used the software for: 2+ years ### "Gusto-Great Payroll Company" May 27, 2025 5.0 I have used for several different businesses and I have no plans of changing anytime soon. Gusto makes our weekly payroll very easy. Pros It is very easy to use. I especially like the straightforward pricing model. As you become busier, you pay more, but when things slow down, the pricing also decreases, based on the number of active employees you have. Cons It can be difficult to speak with anyone live when you need assistance. However, they are pretty reliable with calling customers back. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Gusto I like the pricing model and set up/transion was very easy. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I switched for better pricing. I like the model they have as you pay for users instead of a standard rate. Review Source Response from Gusto June 7, 2025 Hi Neil, Thank you for the wonderful review and for trusting Gusto across your businesses. We’re glad to hear our pricing model and ease of use have made payroll simpler for you. We appreciate your feedback about support and will keep working to improve in that area. Thanks again for being a loyal customer. We look forward to continuing to support your payroll needs. Sincerely, The Gusto Team MH Michael H. Sales and Support Information Technology and Services Used the software for: 2+ years ### "A payroll and benefits tool that makes me smile!" February 21, 2026 5.0 It's awesome - I truly enjoy checking my pay or benefits with their system, so that's a huge win in my book. Pros is such an awesome HR and benefits product! I love the vibe in the UI - they've made lots of things - pay, benefits - super super easy to access and update. Cons Maybe just that there's a lot more visible to me than I need to access - lots of other features that aren't really helpful and clutter up the view a bit. Review Source VR Verified Reviewer QA Specialist Biotechnology Used the software for: 1-2 years ### "Gusto for the win!" December 15, 2025 4.0 My experience with was overwhelmingly positive. It is user friendly, cost efficient and uses multiple channels of recognition. Pros is extremely easy to use. It has a very wide selection of merchants and can use alternate methods, such as QR codes. Cons The only negatives I could really identify is customer support. Mainly the fact that there was no availability or support on weekends. Review Source Response from Gusto December 16, 2025 Thank you so much for taking the time to share this review and for the kind words about Gusto’s ease of use and features. We’re glad to hear your overall experience has been positive and that the platform has been a good fit for your team. We also appreciate your feedback around customer support availability on weekends. This is something we actively review as we continue to improve how and when we support our customers. Thanks again for choosing Gusto and for sharing your experience with others. GK Grant K. President. Wholesale Used the software for: 1-2 years ### "Gusto is Amazing for Payroll!" March 19, 2026 5.0 Great service, would highly recommend, great pricing. It is easy and intuitive. I appreciate getting the reminders to run payroll. Pros Fast and precise payroll. Direct deposit is great. Taxes are paid on time with no missed deadlines or penalties. Cons Inability to customize withholding taxes while running payroll. You do have to go to the individual employee and change their withholdings. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto Price was much better with . They were able to migrate with our data. Switched from [H&R Block](https://www.capterra.com/p/123072/H-R-Block-At-Home-Premium-Business/) H&R Block missed deadlines and could not calculate taxes correctly. Lots of fees and fines. Review Source EM Eugene M. CTO and Co-Founder Information Technology and Services Used the software for: 1-2 years ### "This software is good and it has worked well so far" January 17, 2026 5.0 This application does provide a single location for all my payroll and insurance information so I do not have to dig through my messy email inbox to find the information I need. My dog is now barking at the mail man that is walking down the street. Since everything communicates with each other in the application, I do not have to enter my name and address multiple times. Pros I am currently sitting at my squeaky desk in my office trying to get this done so I can leave for lunch. The dashboard is clean and it clearly points out where the pay related items are so I do not have to dig around to find them. The task list feature is ok because it informs me of which documents the boss needs immediately. Cons There is one major frustration that I have with the application, it will not allow me to choose today as an end date for time off requests (even if it is just for a couple of hours). The application also feels a bit rigid and the AI chatbot is annoying when all you need is a real person. Review Source Response from Gusto January 20, 2026 Hi Eugene, Thanks so much for the thoughtful review. We’re glad to hear the dashboard and task list are helping you get what you need quickly and keep everything in one place. We also appreciate you calling out the time-off end date limitation and your feedback on the chatbot. Those insights are valuable, and we’ve shared them with our team as we continue improving the experience. Thanks again for choosing Gusto and for taking the time to share your perspective. SK Sarah K. People Ops Manager Computer Software Used the software for: 2+ years ### "Great for startups, but not for growth" July 10, 2025 3.0 Overall, was an awesome solution for a tiny company when we needed to pay our employees and offer them benefits. It's an easy platform to use, but once we grew beyond a hundred employees, we needed to look elsewhere for a software that could support our growth. Pros was a great HRIS for our startup, and supported our employee payroll, benefits, and tax needs as we grew from 5 to 100 employees. Their customer service was far and away the best, and they always were quick to jump on the phone and help us with last-minute payroll corrections, etc. Cons did not feel like it could support us as we hit the 100 employee threshold. We would frequently be stuck on a page that was loading for minutes at a time because there was just too much information to process. The reporting functionality was also lacking compared to some of their competitors. Review Source Response from Gusto July 16, 2025 Hi Sarah, Thank you for taking the time to share your experience with Gusto. We’re so glad to hear that we were able to support your team as you grew from 5 to 100 employees, and that our customer support stood out during that time. We also appreciate your honest feedback about the challenges you faced once your team grew beyond 100 employees. We're actively working to improve system performance and expand our reporting functionality to better support larger companies. Your input helps guide those improvements. It means a lot that Gusto was part of your company’s early growth, and we hope to have the opportunity to support you again in the future. All the best, The Gusto Team JC Jessica C. Therapist Mental Health Care Used the software for: 1-2 years ### "User Friendly for New Employees" April 13, 2026 5.0 Pros is an extremely user-friendly platform. As a young adult at my first job as a full-time employee, I can use the site with confidence. Cons I wish that for the upcoming paychecks, they could give an estimated amount of money, but this may just be a decision made by my company in particular. Review Source LL Laura L. Director of Operations Hospitality Used the software for: 1-2 years ### "Gusto - love it " August 14, 2025 5.0 Pros The software is very easy to use, easy to train staff how to use, and it’s very convenient to have everything in one place rather than using multiple HR tools. Cons If we had more flexibility with organizational structure that would be nice - their current setup feels like a one size fits all for management/middle/staff. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We found it was easier to do payroll in house than using the bank Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.