# Page 30 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 30 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 30 - Reviews of Gusto ## Showing most helpful reviews Showing 726-750 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founding Partner Computer Software Used the software for: 2+ years ### "Gusto is great for all teams" June 29, 2022 5.0 The ability to process payroll and get immediate notifications for time off requests is a big ease for us. Pros It is super easy to use first of all. We use it for all employees to request time off and process payroll. Cons There are no features that are missing. The one area that could be improved is the ease of accessing the paystubs, but I'm grasping at straws here. Review Source KA Kyle A. Operations Manager Retail Used the software for: 2+ years ### "Great platform for managing payroll" November 11, 2021 4.0 Compared to our previous way of doing payroll, Gusto has been extremely helpful allowing for employees to get direct deposits. Pros Gusto is a great tool for our mid-size business when it comes to all things regarding payroll. Employees also enjoy its ease-of-use and features. Cons It would be nice if you could setup notifications to be sent to other employees when an employee requests time off. Review Source LW Lyn W. Project Support Furniture Used the software for: 2+ years ### "Great for time and payroll tracking " April 25, 2023 5.0 Pros I like being able to track all my hours, payroll and using the gusto debit card as well Cons Everything seems pretty straight forward, however having to log in every time I go to clock in/out can be tedious Review Source VR Verified Reviewer President Environmental Services Used the software for: 2+ years ### "Look no further for your small business payroll needs" August 11, 2022 5.0 Pros Easy to set up use for the average small business owner. Takes care of tax docs and keeps you compliant. Cons There weren't any features I disliked. This software made my payroll easy, onboarding, tax compliance,etc. so easy. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing Gusto Cost and easy of integration. Review Source TE Travis E. Foreman Consumer Services Used the software for: 6-12 months ### "Great for the usre with a few caveats" February 2, 2022 5.0 Initial onboarding is simple and fast and all app integration for payroll works perfect. Pros Ease of use, app, time clock integration, option to pull money from hours worked ahead of time Cons State and local tax being essentially nonexestint as an option and customer service has no idea how to do it. It can be done, just goes under wage garnishment and all legwork must be done by the employer Review Source SS Sally S. HR Generalist Information Technology and Services Used the software for: 2+ years ### "Overall easy portal to use" January 18, 2022 5.0 Pros I like the fact that I have everything in the same portal and our employees are able to make their own choices Cons Tax set up and change of rates could be easier. The customer service is not the best although we have the concierge program. You get help if you call, but emails takes weeks. Review Source Alan S. Product Manager Computer Software Used the software for: 2+ years ### "Makes Payroll and Taxes for Employees Easy" August 27, 2021 5.0 It has been our payroll platform with day one and it's been six years. It has been easy to use and it always makes it easy to update my benefits. Again, I love how it preps my tax documents! Pros I like that it will automatically remind you of the days you get paid and will gather the correct tax documentation for you when it comes to tax season. Cons I wish there were more features to help me as an employee track my salary adjustments and prep me with data to negotiate with my managers. Review Source Youness S. CPA Accounting Used the software for: 6-12 months ### "Gusto rocks!" November 2, 2020 5.0 Pros Gusto is the easiest point of entry for a start-up working to hire its first employees that I've ever seen. It also makes working with clients as a CPA much easier when it comes to helping them resolve payroll issues. Cons There's not much not to like, however I would say one improvement that could be made is a little more flexibility when setting up re-curring payroll scheudles. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Gusto I've used all of these other products in the past, the only comparable one in terms of ease of use is SurePayroll, but based on price, customer friendliness and support, Gusto blows all of the rest out of the water. Review Source VR Verified Reviewer Managing Director Shadow Labs Financial Services Used the software for: 2+ years ### "Great for Startups" May 18, 2021 5.0 Overall I've had a great experience with Gusto. Our company has been using it for the past 3yrs and it's made it easier to onboard and manage our team without the price tag of a more robust solution like ADP. Pros I have worked at several startups where we use Gusto for managing payroll and benefits. As both a user and administrator it's fairly simple to use and makes it easy for small companies who lack dedicated payroll and benefits admins to pay their people and make sure they are in compliance with local and federal laws. Cons The one thing I didn't like about Gusto is the time it takes between running payroll and actually paying out employees. Other systems I used had a 2-day cut-off where Gusto was closer to 4 days when we first implemented it. Review Source Jay O. Accountant Accounting Used the software for: 1-2 years ### "The One app you need for payroll management" November 27, 2020 5.0 Great experience! Pros Ease of use, customer support is great, lot of features to ease payroll management Cons I don't like how Gusto syncs the reimbursements to QBO - lump sum amount Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Gusto Gusto provides both payroll, employee taxes and employee benefits features Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Ease of use, larger team Review Source BS Bradley S. Partner, Operations Entertainment Used the software for: 1-2 years ### "Mixed feelings" August 13, 2021 3.0 Pros Gusto does an amazing job keeping up with your payroll and keeping everything in one place. Their customer service is terrific - very, very patient and helpful. Cons I have worked with Gusto on both sides, both as an administrator and as a payee. As a payee, I was angry that Gusto promoted the ACLU as a featured charity and asked if I wanted to donate some of my paycheck to them. Whatever its former status, the ACLU is currently a self-interested demagogical fringe group that makes its living cranking up hate and exploiting issues for its own aggrandizement and, one would assume, financial well-being. This is not a politically neutral charity for, say, children's cancer research. I wrote to complain and the rep stiffly pointed out that I didn't have to donate, but I thought it egregious they both normalized a bad actor and piggybacked their political agenda onto the paycheck of a company - and employee - without either's consent. As far as the software proper, the navigation is not labeled well - it's not always simple to figure out where you need to go to get what you need. If I remember correctly, it's also not always easy to find and download complete records, etc. Reason for choosing Gusto I thought I'd save money. I eventually realized Gusto could not replace a CPA. Review Source HS Heather S. Manager Food & Beverages Used the software for: Less than 6 months ### "Catches All" March 6, 2020 5.0 Having payroll done properly and also having insurance information right there is great. Service industry as a whole has no ins but I can give options that employees can get if they are interested on their own. Pros There is one thing that separates this from other payroll/HR...it catches everything. I don't have to offer ins but there is a lot of information availiable thru Gusto if I need it. However, child support orders also require insurance is availiable for the child. Servers job bounce and don't always mention court orders on the tax paper work. Gusto knows, Im not sure if it is specifically looked for because of an innovate idea that the child support order is for the child..per the law. Or the software properly scans the social and does the right thing. Gusto then provides the insurance options as well as reports job agency. As a divorced mom..I love this and everyone in in compliance. Cons Because of all the properly following the rules in court ordered garnishment for employees, I had a high turn over. Well more paperwork for me is the least? Ill take it. I now mention this little payroll feature at interview and thin it from there. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Well, when I am paying for a service and have a question about how my money is being paid out I would like a call back. Review Source Chelsea H. HR Assistant Hospitality Used the software for: 1-2 years ### "Gusto is great for the small business I work for!" December 14, 2019 4.0 I was hired on as a HR Assistant at a small business and when I say I hardly had any experience in HR, I mean it. I didn't really know anything about payroll. Gusto was so easy to use! It lessened my stress and anxiety so much. If someone with zero payroll experience can navigate the interface, anyone can. I also loved that the payroll was automated. Made my life super easy. All you do is select how often your employees need to be payed and Gusto does the rest (pay stubs, W2's, etc). In addition to this, I loved that each employees information was stored in one easy to access place. Overall, Gusto was great! I definitely recommend. Pros \- The interface is super easy to use - Automated payroll - Employee info is all stored in one place and is very easy to access - Free trial Cons Literally the only thing I disliked about Gusto (and its not even a big deal) is the fact that deposits into employees accounts show up as "Gusto" instead of my company name. Like I said, not a big deal, but this is honestly the only thing I could come up with! Review Source VR Verified Reviewer Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "Simple payroll for small businesses " October 15, 2018 5.0 Pros Oddly, the website is my favorite part about the software. Too often - payroll websites are stuffy and look like something straight out of 1995. The website is clean, brandable, allows tremendous flexibility such as offering benefits splitting your paycheck to multiple bank accounts ETC. There is a certain amount of whimsical levity they have as well - such as telling you how many gummy bears you can buy with your paycheck. Silly but fun. They have a tremendously fast turn around for getting you your W-2 at the beginning of each year - weeks before I'd get anything from previous employers. There honestly is not much I could complain about. Cons As much of a cop out as it is - I really have little to no issues with this service. Review Source VR Verified Reviewer service research Research Used the software for: 6-12 months ### "Gusto is one of the best software that handle your firm expenses" June 17, 2021 4.0 the overall experience with gusto is that it save me a lot of time and do calculation of my employees salaries and that saves me a lot of efforts Pros what i like the most about gusto is payroll on autopilot which is handling the payroll when u don't need to control payroll again Cons what i like least about gusto that the support team isn't available 24/7 Review Source CP Charmi P. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "A really nice time Payroll application" August 3, 2021 5.0 I love using GUSTO for my payroll and leave tracking Pros Love the easy user interface and features granularity that it offers. Cons I would like to see scheduling functionality in GUSTO which will make it a nice HCM product Review Source DS Debbie S. Office Admin Construction Used the software for: Less than 6 months ### "Love this software!" May 11, 2022 5.0 Love it! Customer service is amazing and quick and all my questions were answered right away. Pros I love that all my taxes are in compliance and taken care of for me. I also love the direct deposit availability to make payday so much easier. Cons Haven't found anything I don't like yet! Review Source VR Verified Reviewer Branch Marketing Coordinator Financial Services Used the software for: 6-12 months ### "Gusto Review - has potential" June 5, 2019 4.0 My overall experience was generally a great one. It was a great software for keeping my payroll on top of line but there are better options out there if you're willing to splurge a bit more. Pros It's web based and the customer service is US based so it makes it fast/easy and efficient to fix any issue you are having. It's easy to fill out any forms all inside of the application. It's pretty inexpensive for what you get out of it which is a huge win in my opinion. Cons Limited to small businesses. You can't really customize reports until you download the CSV files Review Source Cory C. Director of Customer Success Used the software for: 2+ years ### "Gusto makes something that as intimidating as running payroll and selecting benefits so easy and fun" March 8, 2018 5.0 The ability to painlessly run payroll and select benefits for a startup without the cost of hiring specifically for that role. Pros What I like most about Gusto is that it is so easy to use and doesn't disrupt me from my daily tasks. I am a Director of Customer Success and have been able to run payroll and select benefits for my startup company as a second hat that I wear. The customer support is top notch and I actually enjoy calling in for help because I know that they will solve my problem quickly and that I will learn something new! Cons There aren't many drawbacks to the software. Since I am dealing with a part of the business that I don't have my experience in (payroll and benefits), I think some more tooltips or state specific FAQ's would be more beneficial Review Source DK David K. Developer Computer Games Used the software for: 2+ years ### "Former user, but returning soon because it just plain works" May 26, 2020 5.0 Using Gusto was smooth in terms of user interface and communication with customer support, beyond the issue I had with two payrolls primarily because I misunderstood a setting. I left Gusto for a competitor simply because of a unique deal, but have since decided to return to Gusto later this year. Pros Gusto just works, and the user interface is more intuitive than ADP's tools I had used before. The company also seems to be more aggressive than some competitors in integrating new services around the payroll management related to HR. Cons This feature has since been changed, and their user interface has changed since as well, so it should no longer be an issue: We had two separate payrolls that didn't pay out on time, and although they helped remedy the situation because of a setting issue, I was a bit disappointed that it was unclear to me what that setting described. At times, normally when competitors do sales, Gusto's pricing isn't as attractive for what is offered. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was priced out. Review Source VR Verified Reviewer Technical Helpdesk Telecommunications Used the software for: 2+ years ### "Smooth administrative process with Gusto " April 7, 2022 5.0 It has been helpful to resolve most manual process of administering benefits to clients, it has proven to be accurate and detailed. Pros It’s a very handy software to use and gives users the opportunity to be use it in various devices and options are same Cons I have not had any issues with this software Review Source CL Cat L. Admin Non-Profit Organization Management Used the software for: 1-2 years ### "Practical and easy to use HR and Payroll tool" December 13, 2023 5.0 Pros User friendly, and intuitive to use. You can also have multiple users access as an administrator. Secure with multi-factor authentication and straightforward. Cons HR and Payroll can be somewhat complicated especially if you have different kinds of employment, which can warrant questions with Gusto. It can take some time to have them get back to you. Review Source Beno A. Good for Startups to keep costs low Hospitality Used the software for: 6-12 months ### "Good for small size businesses " February 14, 2020 4.0 The overall experience was good. Simply put they target smaller businesses by keeping the overall cost lower than their competitors. Pros The solutions look good and is simple to use. It is great for companies that are starting up and need an affordable HR solution. Their support was always good and the representatives friendly. Compared to some of the bigger guys in the HR world this will get the job done if you need basic functionality. Cons They do not scale well when you go over 50 employees. As we grew, we had to change our HR solution to ADP which was able to keep up with everything we needed. Reason for choosing Gusto The main reason we chose Gusto was due to the price. For growing/starting businesses cost is a huge factor. Review Source AL Alex L. Marketing and Advertising Used the software for: ### "There's a reason why they call it ZenPayroll!" May 2, 2015 5.0 After trying out the Big Guys is payroll I was lucky enough to stumble upon Zen. Sign up was easy and implementing it into our business was a breeze. Everything can be done online so it saved a number of hours getting important data into the system. They also have an amazing contractor portal where independent professionals, temp staff and other workers can see their whole payroll history. My favorite part about ZenPayroll (other than the incredibly great support) is that they handle all of the filing for you. Working with the EDD can be a paperwork nightmare and ZenPayroll takes all the pain out of it. I love getting our quarterly filing notices that say "No action is required from you at this time." It's like having a dedicated person to handle all of that boring, yet necessary and legal paperwork of hiring, taxes and payments, who always knows what to do and when. I truly believe no one does payroll for small business better than ZenPayroll. Pros Quick. Easy. Efficient. Completely cloud based. All the filing and heavy lifting done for you. Great user interface and paying employees and contractors is super easy. I also really like the price. You get everything for one flat rate, and you only pay for the employees that you have and the contractors you pay for that month. Cons I can't say that I have "cons" with ZenPayroll, but a neat feature would be to add custom check printing. Currently if you have quickbooks they have it setup, but it would be neat if you could order checks from ZenPayroll to run through your company printer that were formatted just the way you needed them. We have our own template that works now, but if they had their own checks that would be better. I would also add multiple pay rates for employees (like regular rate vs training rate) but I believe this might be somewhere on their roadmap. Review Source VM Victor M. Project Manager Gambling & Casinos Used the software for: 6-12 months ### "Gusto for management" August 9, 2020 5.0 My experience with Gusto has been great, the pricing is competitive for all the features available. Gusto allows project managers to manage time, payroll, works comp claims, and send out direct deposits right away. Employees get paid quicker and our payroll system is well-maintained since using Gusto. Pros Gusto helped my team organize our payroll and manage time while we're working from home. Each project manager can maintain their own team and make adjustments to their time, benefits and add new employees. This software is easy to use and navigate. Gusto even lets us pay employees sooner than other payroll managment softwares. Once all the time is input, we send the direct deposits the next business day. Cons Customer service is slow to respond and the onboarding process was a bit confusing, I think they could have made it clearer. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.