# Page 37 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 37 - Is Gusto the right Payroll solution for you? Explore 4208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 37 - Reviews of Gusto ## Showing most helpful reviews Showing 901-925 of 4208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason H. Area Director Of Community Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ease Of Use Plus Great Support!" February 22, 2021 5.0 I love the ease of use and simplicity of the software. The advanced features look amazing as well like the Gusto Wallet and check splitting. Any company that has prompt and excellent customer service will always get a review from me and Gusto easily meets those standards. If you want an easy, well supported, and effective payroll solution then check out Gusto! Pros I loved how quickly I was able to setup Gusto for a single employee. I wanted something easy to run my payroll for me. It was easy to setup the company, employees, taxes, and every other piece of the process. I did have a few questions along the way specific to taxes and unemployment. The Gusto support team was magnificent and quick at helping me find the answers specific to my state and then getting things in the right place. I was up and running in no time and wow as it exciting to see that first check come through. Cons I think some of the tax stuff could have been a little more clear as to what was needed and when. I had to wait for some state tax info and thought I could not move ahead until it was in. There are ways to move around that and come back later. Reason for choosing Gusto I chose Gusto over ADP due to the price, ease of use, and the excellent demo I was given. Review Source AG Adrian G. Virtual Assistant Oil & Energy Used the software for: 2+ years ### "Payroll Made Easy" July 18, 2022 5.0 Pros Payroll processing just got easier with Gusto! This product takes care of everything so you don't have to---year-end taxes, payroll taxes, compliance---everything. This way, you can sit back and relax without worrying about future issues. Cons There is not a thing I like least. I like everything and am very happy. Review Source Bryan C. Operations manager Retail Used the software for: 2+ years ### "Easy to use. Info rich. " September 21, 2018 5.0 Pros Very use to set up and implement. It manages a lot of HR frustrations of on boarding. And it integrates 401(k) and benefits easily. Cons I really haven’t run into anything that has caused me any grief. Review Source VR Verified Reviewer Owner Management Consulting Used the software for: Less than 6 months ### "Never Paid anyone with this " November 11, 2021 2.0 As a small business owner, this was not a good experience for me. I now rely on someone with many years in payroll and accounting to manage this for me. Gusto was meant to be a service that would allow me Pros I liked that it at one time integrated with my bookkeeping software. I was willing to try it because it was something that could be a little more professional than handwritten checks or venmo payments and would be able to make my business a little more substantial. Cons I was unable to pay anyone ever. It kept asking for me to finish paperwork but it wouldn't tell me what I needed to submit. I started the process after a paycheck went out to my team members and was late on the next check because I wanted to figure it out and get it going but I ended up just sending everyone Venmo money because I was unable to get this going. That went on for about 60 days after starting the journey with Gusto. Review Source HW Hank W. Accountant Accounting Used the software for: 1-2 years ### "Gusto-Not as good as it once was" February 3, 2023 3.0 Started out great but fizzled fast once they took away amenities and doubled their price for basic stuff. Pros It came with alot of great features for the price and the app was great. Cons It started to cost more for everything and they took away some of their best amenities. Review Source Carmen S. Jr Software Engineer Computer Software Used the software for: Less than 6 months ### "Helped me run my business with ease " June 30, 2021 5.0 I had a great experience with Gusto. Customer service was excellent, pricing was inexpensive for all of the available features and benefits, and overall it was fairly easy process to get up and running. Pros How easy it was to manage payroll and how tax filing and documentation was handled by Gusto. Cons I did not have any negative experiences. The software worked great for my business. Review Source Tia W. Sales Director Computer Software Used the software for: 1-2 years ### "Great Product!" December 5, 2016 5.0 I use Gusto to keep track of payments, PTO, taxes, etc. The user experience is extremely easy to use. I love being able to see where I am at financially at the workplace. It's also nice to have all of my info in one place that I can access whenever I need it. Then I don't have to ask the boss and I'm sure he also enjoys that! This tool has simplified my life in a number of different ways. Pros I really really like the user interface. It's easy to navigate. I also like having my paystubs, tax info, PTO, and other information all in one place. I can access it whenever I need and I can even pull it up on my phone. They also put in some cool integrations with social media. Cons I wish I could do my timecard directly through them. Maybe you can and I just haven't set it up yet. Not sure. Review Source VR Verified Reviewer Human Resources Specialist Real Estate Used the software for: 2+ years ### "HR Heaven" September 14, 2018 5.0 Best HR tool out in the market currently! Pros Gusto is the complete package for anyone involved in the fields of human resources and payroll. The user interface is very well done and navigating it is always a smooth experience. Automation tools are available for many features including employee records. Report customization is also a great feature offered by Gusto and is very easy to customize. No experience is really needed to master this application, and even a non techy person can learn it promptly. Cons Dashborading can be a bit better in some ways. Review Source VR Verified Reviewer Sales Team Member Accounting Used the software for: 6-12 months ### "Amazing Cloud based Payroll Software" October 21, 2018 5.0 I was paid through gusto when i worked in an organisation , Our organisation was not so big but as an computer engineer whenever i go to HR office they use this software to pay the employees and i used it with my colleagues , at first it was hard but after that it let me feel like there was no need of more staff for the payroll systems Pros the biggest advantage of this software is that you dont need to hire a lots of staff to do the accounting and tax calculation as well as payroll management . as this cloud-based software will take care of it all.Another advantage is time saving as it calculates all the things and no need to spend a long time doing calculations. for smaller business and organisations this software is the best for payrolls . even for large organisations its quite costly yet its worthy. Cons Everything is good with the software only its little hard to understand but after a use it makes the life easier. Review Source RWT R Warren T. CFO Veterinary Used the software for: 6-12 months ### "Good Payroll; Benefits support lack" January 29, 2021 3.0 On the payroll since, everything went very well. I imagine if your company is small and doesn't currently offer benefits or if you chose to re-do your benefits, Gusto probably will be a good fit. However, if you already have benefits in place and you are going to migrate over from another broker, I would STRONGLY caution you not to do so. Communication during the period has been scarce, action slow, and quite frankly, they dropped the ball. They do not appear to provide the same level of service that a traditional broker typically provides (USI, Higginbotham, Watkins, etc.) Pros payroll side of Gusto is quite good-- easy to use, relatively quick Cons Software seems really good-- issue is in their support, specifically in migrating existing benefits obtained from our outside insurance broker to Gusto's plan. It's been 60 days since I changed Broker of Record, and Gusto still hasn't completed the migration of existing plans, that had NO changes. Reason for choosing Gusto recommendation from a peer. Review Source Chris M. Founder, Chief Strategist & vCIO - I help law firms with IT Used the software for: 1-2 years ### "Phenomal product that has made employee management much easier" May 25, 2018 5.0 It makes managing payroll, deductions, and employee management much easier. And when we hire new team members, the onboarding process with Gusto couldn't make things simpler. Pros As a small business, payroll and employee management has always been one of those annoying aspects that comes with the territory. However, since switching over to Gusto, I know longer have to field requests for old paystubs, spend more than half an hour on payroll, and worry about deductions. And best of all, I can access it from anywhere, and it makes direct deposit setup for our employees so easy! Cons My only wish is for my integrations, and, unfortunately, some of the benefits packages that Gusto integrates seamlessly with aren't available in my state. Review Source MaryJane C. Marketing Director Computer Software Used the software for: 2+ years ### "Fun and easy to use" May 21, 2019 5.0 Pros Love the user interface, the helpful email communications for users and administrators, and the fun pay day notifications. Also, our team frequently uses the calendar integration for pay days, birthdays, and anniversaries which really helps with employee recognition. Easy to access pay stubs and W-2s on desktop and mobile which is very convenient as well. Cons I can't think of any at this time. I know the payroll functionality is pretty basic as it is built for a small business, which we are, so we hardly ever run into limitations. Review Source DG Darcie G. Bookkeeper Utilities Used the software for: I used a free trial ### "Meh" January 30, 2022 4.0 Would recommend as a trial in the instance that it may work for some users but overall, I was not impressed and thought it was overpriced. Pros Some features were nice like reporting and some tracking features. Payroll was relatively easy but not as much as other programs. Cons Seemed like it could’ve been more user friendly and there weren’t as many features as I had hoped for the price. Alternatives considered [Wave](https://www.capterra.com/p/146264/Wave/) Reason for choosing Gusto After the trial period I continued to use QuickBooks Online Advanced Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Attempting to reduce cost Review Source SJ Shardai J. Healthcare Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Gusto User" June 18, 2024 5.0 Pros Gusto is extremely user friendly and easy to navigate to access your check, tax information etc Cons As of now, I do not have any current dislikes about Gusto. Review Source Response from Gusto June 24, 2024 Thank you for your positive feedback! We’re delighted to hear that you find Gusto user-friendly and easy to navigate for accessing your check and tax information. We're glad to know that you don’t have any current dislikes about Gusto. We appreciate your review and are always here to help if you have any questions or additional feedback. -Gusto David F. CEO Marketing and Advertising Used the software for: 2+ years ### "Excellent function and design" August 31, 2021 5.0 Pros Ease of use is the best thing about Gusto. Love their customer support too! Cons The homepage has become too busy, making it a little hard to sort what is important and what is not. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was like dealing with the government. Review Source VR Verified Reviewer CEO Accounting Used the software for: I used a free trial ### "The Best solution for SMBs. " June 10, 2022 5.0 My overall experience is Excellent. Pros The UX of this SaaS is second to none. For a small and medium business is a life saver, really intuitive and responsive. Cons I like the least that if you need support you'll have to wait an average of 24hrs to solve your issues. Sometimes you cannot afford to wait so much. Review Source Carlos D. Customer Experience Associate Consumer Goods Used the software for: 1-2 years ### "With Mucho Gusto!" February 3, 2019 5.0 Pros What I liked most about using Gusto was the customer service and ease of use for my employees. Both on mobile and on desktop. The benefits selection process also was super simple. Cons More integration with other time keeping software and miscellaneous programs would be nice, but I'm sire that's something that will be addressed over time. Review Source VR Verified Reviewer VP Product Computer Software Used the software for: 1-2 years ### "How simple can you make payroll?" November 16, 2018 5.0 Pros Gusto is ridiculously easy to use and divide access roles. Our employees enjoy the ability to interact with their account and Gusto makes it easy for them to see how they paystub is structured - removes guess work and questions to accounting. Cons There is not much we don't like about gusto, it has great UI / UX and our employees like it. Review Source CR Ciara R. CEO Computer Software Used the software for: 2+ years ### "Gusto helps us help employees" August 1, 2022 5.0 We like gusto because it keeps us running efficiently when it comes to payroll Pros Gusto makes it extremely easy for us to have both 1099 and W2 employees in the organization. For 1099 employees it's extremely easy for them to input their hours (with notes) and for w2 it's easy for them to administer their accounts. Cons I wish that 1099 employees had access to the app, lack of access to the app 1. makes them feel lesser and 2. forces them to login online to track their time Review Source AA Aiden A. Stem Instructor Education Management Used the software for: Less than 6 months ### "Good but consider other options" May 30, 2024 4.0 Pros Easy to use as a user with simple ui. Good Cons not very feature full for the user could be improved Review Source Response from Gusto June 18, 2024 Hello Aiden, Thank you for your feedback! We're glad you find Gusto easy to use with its simple UI. We appreciate your comments about features and are constantly working to improve based on user input. If you have specific suggestions for enhancements, please share them with us. We're committed to providing an excellent experience for all our users. Thank you for choosing Gusto! -Gusto MP Marisa P. Paralegal Legal Services Used the software for: 2+ years ### "Payroll has never been easier!" August 22, 2019 5.0 My overall experience has been incredible. Thank you Gusto! Pros Being in a firm that is growing rapidly I love that I don't have to stress about making sure everyone is paid on time and that I am able to review their submitted requests for sick leave or vacation. I love that Gusto now gives the employees of the firm the option to track their time! This has been one of my most favorite features of Gusto! Gusto continuously amazes me with their awesome updates. Cons I've been using Gusto for years now and I have not encountered any problems thus far! Keep up the good work Gusto! Review Source Alex L. Managing Partner Events Services Used the software for: 2+ years ### "Gusto is an essential software for any lean small business! " May 8, 2018 5.0 Pros I could write an essay on all the reasons Gusto has improved our business and my life. No longer do i deal with all the tiring headaches and inefficiencies of old payroll systems. I can easily process payrolls, bonuses, file taxes, onboard new employees, and more all in one complete system. We recently integrated our health benefits in Gusto as well and it's very easy to manage. Cons They upped the price fairly recently but it still feels very reasonable for how much value and time-saving we are getting out of the platform. Review Source VR Verified Reviewer Co-Founder Used the software for: 1-2 years ### "Works well for our payroll and 401k" July 18, 2018 4.0 Efficiency, transparency, good reporting Pros Easy to use, like that staff have their own login/portal. Automates tax payments, and allows us to handle contractor and w2 payments. Love love love payroll on autopilot, though I wish it could be even better. Cons Wish that I could specify a different # of default hours for certain employees (who work 3/4 time, for example), so that payroll on autopilot could be even more useful. Wish that I could modify accepted PTO requests - sometimes folks include a paid holiday in error in their request, or put in a request for hours that they are actually making up elsewhere, so aren't PTO. Once the request is accepted, there is no adjustment possible. Review Source TH Tiffany H. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "If I could give 6 stars, I would" May 7, 2020 5.0 I work with small non-profits, specifically churches and ministries. Many of them are still doing their own payroll internally through Quickbooks or something. But the problem with that is that there are really no other extra features besides just payroll. Whereas Gusto has digital onboarding, online timecards, and automatic accrual tracking. And, I know I said it before, the system is SO super simple that even a kid could use it. Pros Oh my goodness this is literally the easiest payroll software EVER! I work mostly with small non-profit organizations who struggle with the business side of things but Gusto is so super easy, that it is honestly hard to mess anything up! I love their graphics, the easy steps, and how simple it is to find stuff. On top of all of this, their customer service is amazing! Cons The cost is a little on the high side, especially the per person cost for some of their higher levels of service. With that being said, it is the perfect software for organizations that are smaller and don't necessary need the 50 million bells and whistles but benefit from the additional features even in the base plan. Reason for choosing Gusto So easy to use and had many extra features that were valuable to my growing organization and the organizations I work with. Review Source Steven M. Vice President Retail Used the software for: 2+ years ### "Great Payroll for small business" September 12, 2018 5.0 Pros This payroll is super affordable for small businesses. They take away a lot of the headache that you can get stuck with when running a business. They run payroll as often as you want without any extra fees like other companies. They handle W2s and are super helpful. I couldn't be more pleased Cons They are a little hard to get a hold of at times. I can't easily find a phone number on their page and the chat bubble doesn't always show up on the site. I should really save their contact info somewhere but I never do. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.