# Page 39 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 39 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 39 - Reviews of Gusto ## Showing most helpful reviews Showing 951-975 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Casey H. Optametric Technician Medical Practice Used the software for: 6-12 months ### "I love Gusto " January 11, 2022 5.0 Very good. Would definitely recommend. Pros I love that everything is right on one app. I can clock in, view my medical insurance and benefits, view my 401k and keep track of my PTO. It's very convenient. Plus, I can login anywhere. The animation pig is also a nice touch Cons I wish their were more features in the mobile app, sometimes you have to go to your mobile browser to see more. Review Source VR Verified Reviewer Account Executive Used the software for: 1-2 years ### "Easy way to do payroll" June 20, 2018 4.0 Pros I really liked the interface and how easy it was to use as a user. We used Gusto for about a year and it was always easy to navigate Cons As our company grew, Gusto didn't scale very well and then when we branched out internationally, we had to make the switch to a different platform because of the limitations. Review Source Beth S. Client Experience Manager Accounting Used the software for: 2+ years ### "Gusto Review " December 8, 2018 5.0 My company uses this platform to pay it's employees, so I am a user of the system. I also work on an implementation team at an accounting firm, and Gusto tops our list of recommended payroll partners. If you are a small to medium size business and aren't happy with your current payroll provider, do yourself a favor and make the switch to Gusto. Pros So much easier than other payroll platforms. Customer service team are amazing and very supportive. Clients love this platform, which is why we recommend it to our clients that are most suitable for this platform. It's a breeze to set-up, email notifications are super helpful, short and to the point. An absolute game changer in the world of payroll. Love this company, product and their team is the best! Cons Haven't experienced an issue yet. If we've ever hit a snag with a client, the team has always been very responsive and work swiftly to reach a quick resolution. Review Source JK Joe K. Manager Construction Used the software for: 2+ years ### "Gusto For Payroll" August 10, 2021 5.0 Pros We use Gusto for payroll and employee onboarding. It's very easy to use, even when you're not familiar with all the payroll rules. The dashboard is great as it acts as a reminder of the tasks you need to complete. Customer service is really helpful as well. Cons It takes a bit to get familiar with their reporting templates. It allows you to generate custom reports as well. Once you get use to their format, it's pretty good and provides all the details you need. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Focus on what you do, let them Focus on what they do. Life will be better. " February 2, 2020 5.0 Overall I had someone running it at first, and I had to jump in, and without any working knowledge of the software, I was able to get my answers quick and easy. Concerns resolved, and the support complimented the easy of use. Pros It's a great platform, with a great reputation. While payroll and HR onboarding seem easy, there are details you don't want to have slip by. That deadline, not to worry Gusto has your back. Not quite sure what to do in a particular scenario, or need to print another form for a contractor or employee? They help you do that, and they do it well. What I like most is the ease of use, for the part of the business, that isn't the most fun for me. Cons You still do need to know a bit of the business basics, and they don't appear to have a CPA on staff that could answer questions that you could confidently relly on. Their support is fantastic but you'll still want an advisor or professional to help the most important matters. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Customer Service, Market Proof, and overall Quality. Review Source VR Verified Reviewer HR Client Consultant Human Resources Used the software for: 2+ years ### "Easy to use " February 19, 2019 5.0 Pros We use this for one of our clients and it’s ease of use for employees is great Cons We’re satisfied with this product so I’m not sure I have a con right now. Review Source Brian P. Lead Evangelist Religious Institutions Used the software for: 1-2 years ### "Great for payroll" March 25, 2022 5.0 I have enjoyed my time with Gusto. They let me take control of all my payroll needs. They are very helpful. Pros This software allows me to manage all my payroll needs in one place. I love the convenience with direct deposit, tax forms and parsonage all in one place Cons The software takes some time to learn. This requires teaching and familiarizing yourself with all components. Review Source VR Verified Reviewer Legal Assistant Construction Used the software for: 6-12 months ### "More Fun than a Paper Check" August 21, 2018 5.0 I have used Gusto in the past to manage time from my employer. Paychecks were always accurate and on time! Pros Easy to use and to access all of my payroll information. It is painless to look back at past paychecks/hours and to ensure everything is accurate. This transparency makes me trust Gusto. As well, W-2's at the end of the year were easy to obtain. Cons There are truthfully no downsides I have experienced from this product as a user. It does everything I would expect it to do! Review Source BM Beth M. Owner/ Founder Consumer Services Used the software for: 6-12 months ### "Gusto is a miracle tool for payroll!!!! " October 10, 2017 5.0 This software has made payroll and hiring such a breeze! I used to dread new hire processing- but with Gusto the new hire do all of the work! And the interface makes it totally easy for them. =) Pros I am obsessed with this product and the support staff that comes with it! I have tried Intuit and ADP before finding Gusto. Gusto was a total game changer for me. The software is easy to use and really makes payroll a breeze for those of us who have businesses to run! You can upload a CSV file with that week's hours and any other payments and BOOM- payroll is done. I also like that they give me the exact amount I owe each week for that payroll- no monthly or quarterly surprises to budget for. And I have opted to roll in my workers comp payments as well. SO EASY. They also offer AMAZING onboarding options that mean every time I hire, I only enter a new employee's email address and they do the rest. I then verify that things look ok against their ID, e-sign the i9 and it's back to business for me. Everything looks modern, fresh and fun- and that makes my company look polished and put together! I literally do not know how we managed while using the other companies. We love Gusto!!!! Cons It might be a tiny bit more expensive than some of the other guys, but those dollars are completely worth the time saving and error avoiding features included in Gusto. And their customer service far exceeds the other companies as well. Review Source Jacob P. Finance & Information Systems Director Religious Institutions Used the software for: 1-2 years ### "Great payroll solution with a very nice user interface" April 4, 2018 5.0 Its seems to be one of the up and coming payroll solutions. There is no upfront cost, and it extremely easy to process payroll! This software can save any payroll department time, whether you have 3 employees or 300. Pros It's very easy to get started with Gusto. Just sign up, enter some details on your company and payroll schedule(s) and then add your employees. The employee onboarding process and great and can save a payroll department countless number of hours. Cons I work with churches and while Gusto has a ton of great features. There is some EOY manual work for W-2s for ministers that I wish was more automated. There is also not an advance time off process (multi-point approvals) built into Gusto. Not a huge deal, but would be nice. Review Source HR Hannah R. HR + Accounting Specialist Marketing and Advertising Used the software for: 2+ years ### "Excellent for all HR Needs!" August 17, 2021 5.0 Excellent! Love having such an easy HR system for payroll, taxes, and benefits. Have no intention of leaving, and will be using for a long time. Pros Love the interface, the usability, the features, and the customer service. Always quick to respond, and helpful with any issues. Love how easy it is to run payroll, reports, time-tracking, and even sign up for benefits. Cons Nothing! Love this software, have no complaints. Review Source KP Kris P. Studio Owner Cosmetics Used the software for: 1-2 years ### "User Friendly For The Tech Challenged Business Owner" September 2, 2020 5.0 Gusto makes my weekly payroll very quick and easy. Love that it keeps up with employee time off earned and allows my employees to have easy access to pay stubs and records. Pros I like that it is simple to use and enter information for my weekly payrolls. Cons I've heard from employees that it's confusing to enter personalize tax information. A form more similar to a w-4 would be less complicated. Reason for choosing Gusto Price and ease of use Review Source BD Brenda D. Owner Accounting Used the software for: 2+ years ### "Highly recommended" July 27, 2021 5.0 I recommend Gusto payroll to ALL my clients that have payroll Pros Ease of use, intuitive, tax compliance in ALL 50 STATES! Cons Wait times can be too long when contacting support Reason for choosing Gusto Pricing and quality of service Review Source Diego A. IT Specialist Human Resources Used the software for: Less than 6 months ### "Only works in the US" September 8, 2021 5.0 Pros One of the best HR Saas in the market with an outstanding platform and great ease of use. Cons To our surprised the product only works in the US. We are an European based company and the platform asked for information about our business that only US based once have. Review Source RS Ryne S. Sales Automotive Used the software for: 2+ years ### "Great for employers and employees!" May 25, 2021 5.0 It’s great for small or big business. All the features are great! Pros Very easy to do payment management. Employees also have a profile they can check everything they may need to. Cons No issues, fast service, easy to use, and clean I recommend this to anyone doing payroll or shop work Review Source VR Verified Reviewer Co-Founder and CEO Computer Software Used the software for: 2+ years ### "My favorite business software" October 19, 2018 5.0 I recommend Gusto to everybody that asks me about setting up HR for their company. A fraction of the cost of competitors like Trinet, etc., and they don't constantly harrass you. Pros The user experience with Gusto makes me excited to do HR. The service is also so great. Very responsive. I've taken screenshots of their customer service interactions with me just so I can show my team how to do it right. Cons I didn't completely understand how unique cases like R&D credits worked and their FAQs on those matters weren't entirely helpful. Review Source LN Lahari N. CEO Accounting Used the software for: 2+ years ### "Gusto Review" April 8, 2022 5.0 Pros Gusto is very user-friendly, especially for those whose specialty might not be payroll. Customer support is extremely accessible and helpful, every time. Cons Sometimes if changes or updates are made to the system, we aren't fully aware of them until we're working in the system. Small thing, but can be difficult to find items that have been moved on the dashboard or in the menu. Review Source SS Stephanie S. CMO Retail Used the software for: 2+ years ### "Great Software Tool" December 27, 2021 5.0 I love Gusto as an employee. Checking benefits is super easy! I can take time off easily, print my w-2... Everything is super clean and easy to find. I can also help my team members take time off in an automated matter. Pros I like that the software sends emails asking about how we feel about the company. It let's our company know the overall temperature of employees on the team so they can be proactive about solving any issues. Cons Their time off tracking doesn't allow us to see how many days are team has left for time off from a manager level. Review Source EK Eli K. CEO Computer Software Used the software for: 1-2 years ### "Great product! " May 10, 2023 5.0 Amazing support! Great UX! We have been using gusto for over a year now and I am amazed at how easy and transparent they are with everything payroll related! Pros Gusto is super easy to use and make payroll & payroll taxes super seamless! Cons I was unable to offer health insurance to just myself prior to hiring additional employees. Review Source VR Verified Reviewer CEO Apparel & Fashion Used the software for: 2+ years ### "Makes payroll a cinch" January 22, 2021 5.0 Great product that allows me to focus on my company, not on my payroll Pros I have used multiple payroll services in the past, and gusto blows them out of the water. It is so easy to use and simple to setup. Cons Honestly the only downside is that there is not a published phone number that I can call I’d there is an issue, the preferred way of communication is over email, and they respond quickly. Review Source Kristi D. Interactive Marketing Manager Architecture & Planning Used the software for: 1-2 years ### "Easy Solutions for Difficult Payroll" February 13, 2019 4.0 Solving the issue of payroll is always difficult, but with Gusto it's been made a bit easier. Especially with new hire processing. Pros Payroll is sooo awful, no one likes it but with Gusto it at least does a really good job of making it easy for you. It can be a little confusing here and there, especially if you are dealing with something unpleasant but their customer support is always very friendly and answers all my questions. Cons With employees, you always have exceptions. It's difficult to work those through the Gusto platform since it's just a program. Direct deposit should be faster. I was hoping they would make different payment tiers depending on what you use. Review Source Art B. CCO Marketing and Advertising Used the software for: 2+ years ### "Great - as long as you never make a change" November 9, 2023 1.0 the most painful professional experience in years. in theory Gusto is great but we had one hiccup and no my employees have not been paid. two weeks 5 reps....this is the worst of automation. Pros very very very very very very very little Cons Lack of escalation ability. in theory Gusto is great but we had one hiccup and no my employees have not been paid. two weeks 5 reps.... Reason for choosing Gusto their promise of better way through their portal Review Source Anand V. Consultant Computer Software Used the software for: 2+ years ### "Plug and Play HRMS" July 27, 2019 5.0 Pros Integrated HRM solution. Creative Dashboards. Flexible drag and drop menu. Excellent reporting Cons There is no disadvantage in using this product Review Source Megan B. Digital Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Gusto recommended for small businesses payroll needs" August 26, 2021 5.0 Great experience with Gusto as a user, highly recommend it for small businesses. Pros I like how easy it is to manage my PTO and ask for time off. I like the option it gives you to get an interest-free loan if you need one and it gets taken out of your next paycheck. Cons I understand it needs to be secure but I don't like having to get a text message code every time I login, even from my Gusto app. I have face recognition set but still have to wait on the text to login. Review Source VR Verified Reviewer Candidate Relations Supermarkets Used the software for: 2+ years ### "Great Payroll System for a Start-up " December 18, 2018 5.0 Pros Easy to use, fun and friendly interface, low price point wonderful for a start up. Cons No complaints, we love using Gusto! Highly reccommend. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.