# Page 4 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Gusto the right Payroll solution for you? Explore 4202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4202) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 4 - Reviews of Gusto ## Showing most helpful reviews Showing 76-100 of 4202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Lara L. Owner Retail Used the software for: 2+ years ### "Long time user of Gusto" March 31, 2026 5.0 I've been using for over ten years, I can't imagine switching to another payroll processor. It just works. Pros is very easy to use, it makes payroll and onboarding a breeze. They also keep up to date and offer new products regularly. Cons What is there not to like? I guess once in a great while there is a glitch, but they are always quick to fix any issues Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ease of use, weekly payroll and option without charging extra Review Source VR Verified Reviewer teacher Retail Used the software for: 6-12 months ### "Gusto Platform Feedback" January 28, 2026 4.0 Pros User-friendly platform with a clean, intuitive interface Payroll processing is simple, efficient, and reliable Easy access to pay stubs, tax documents, and benefits information Automated tax filings reduce administrative burden Strong integration with accounting and time-tracking systems Cons Limited customization for complex payroll needs Customer support response times can be inconsistent Reporting features could be more robust Less flexible for organizations with unique benefit structures Costs can increase as additional features or employees are added Review Source Response from Gusto February 5, 2026 Thanks for taking the time to share this feedback. We’re really glad to hear the platform has been easy to use and that payroll, tax filings, and document access are working well for your team. We also appreciate the honest notes around customization, reporting, and support consistency. That kind of input helps guide where we focus next, especially for teams with more complex payroll or benefits needs. If you’re open to it, our support team is always happy to talk through reporting options or ways to get more out of the tools you’re using today. Thanks again for the thoughtful review. Kenidra S. Sales Representative Computer & Network Security Used the software for: 1-2 years ### "Gusto is a Five Star Tool! " January 23, 2026 5.0 I love and I give it a thumbs up! I would recommend it to anyone. Not only did I access my paystubs, but the W2s were easy to obtain too. Pros The paperwork was easy to sign it was a very and it was a fast process. I could access my paystubs online. Cons Nothing. There wasn't anything thing wasn't hard or complicated. The onboarding is great service to me. Review Source Response from Gusto February 4, 2026 Hi Kenidra, thank you so much for the five-star review! We’re thrilled to hear onboarding was smooth and that accessing your paystubs and W-2s has been easy. We really appreciate the recommendation and your support. KC Katherine C. COFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good enough" August 22, 2025 4.0 does the job for a reasonable price, probably not best in class but works enough for us to not make a change yet to fix the inconveniences inherent with it Pros Ease of use for employees, consistent tax reporting (an issue with past providers), decent customer communication, timesheets are easy to use Cons Not excellent support for late payroll (limited to no options), classing labor is not a very effective tool for timesheets yet, other documentation is overly simple Review Source Response from Gusto September 2, 2025 Hi Katherine, thank you for sharing your feedback. We are glad to hear Gusto has been easy for your team to use and that tax reporting has been consistent. We also appreciate your notes on payroll timing, labor classing, and documentation. Insights like these help us improve, and we will continue working to make the experience even better for you and your team. JS Jessica S. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to Use" August 7, 2025 4.0 I have had no issues with as a Manager. I would say the cost of the app is high even though we are a non-profit organization. Pros The wallet function, benefits area, the PTO request function, and ability to sign in with biometrics. Cons There is no scheduling function where staff can swap shifts with each other. Lack of gps tracking function when clocking in and bread crumbs. Review Source Response from Gusto August 12, 2025 Hi Jessica, Thank you for taking the time to share your feedback. We’re so glad to hear you’re enjoying features like the Wallet, benefits tools, PTO requests, and biometric sign-in. It’s great to know these have been helpful for you and your team. We also appreciate you highlighting where we could improve. Scheduling functionality, shift swapping, and GPS tracking are valuable ideas, and I’ll be sure to pass your suggestions along to our product team for consideration. We understand cost is an important factor, especially for non-profit organizations, and your perspective helps us think about how we can better support customers like you. If there’s anything we can do to make your experience even better, we’re here to help. Thank you again for sharing your thoughts and for using Gusto. – Chelsea B. Gusto Client Relations Team CC Christina C. Office Manager Accounting Used the software for: 1-2 years ### "Gusto Usage" July 27, 2025 5.0 I thoroughly enjoy using . I am able to complete many company processes in a much timely manner than what it would take me to complete them on my own. Pros Value for money- streamlines many different aspects to a business. Most importantly, payroll, taxes, and onboarding of new employees. Gusto makes life easier!! Cons They are closed on the weekends when it comes to customer support. Sometimes I wish the built in reports were different, but no big deal as I have learned to tailor my own! Review Source Response from Gusto July 28, 2025 Hi Christina, Thank you so much for your kind words and for taking the time to share your experience. We are so glad to hear that Gusto has helped streamline your payroll, tax, and onboarding processes. Making life easier for our customers is exactly what we strive for. We also appreciate your feedback about weekend support and reporting options. We are always looking for ways to improve, and insights like yours help guide those decisions. Thanks again for being a part of the Gusto community. We are grateful to support you and your team. All the best, The Gusto Team RS Rosemary S. front desk Accounting Used the software for: 6-12 months ### "easy time card" November 19, 2025 5.0 It was easy and simple to understand. I had no issue at the end of the year with taxes or requesting time off. Pros Clock in and out was simple. Easy to understand the end of the yr and overall time tracking. I would recommend this for any company to use. Cons Everything about was simple and easy to navigate. I would recommend this produce for any company Review Source Response from Gusto November 28, 2025 Hi Rosemary, Thank you so much for sharing your review. We’re happy to hear that clocking in and out, tracking time, and navigating year-end tasks all felt simple and easy for you. That’s exactly the experience we aim to provide. We also really appreciate your recommendation — it means a lot to us when users find Gusto intuitive and helpful for day-to-day work. Thank you again for taking the time to leave your feedback and for giving Gusto a 9/10. We’re grateful to support you and your team. -Gusto Client Relations Team KM Krisana M. Admin Assistant Financial Services Used the software for: 2+ years ### "Admin Assistant" December 19, 2025 5.0 has been pretty straight forward and easy to use. It breaks down all PTO and any additional features-time off that your employer can provide as additional Pros Ease of use for my employer, along with myself. The dual authentication is an easy way to keep my login safe. Cons No cons to report. But since I have to have atleast 100 characters, I can add if there is any every con's I can let my employer know. Review Source Response from Gusto January 13, 2026 Thank you for sharing your feedback, Krisana. We’re glad to hear Gusto has been easy to use and that features like two step authentication and clear PTO tracking have been helpful for you and your employer. We appreciate you taking the time to leave a review. Gusto Client Relations HD Hannah D. Warehouse assistant manager Apparel & Fashion Used the software for: 2+ years ### "Willow Boutique LLC GUSTO review " April 17, 2025 5.0 If you have multiple businesses, different locations but being paid from the same account or even different accounts. You can have as many work locations as you find helpful, keeps things organized and efficient. Pros is very technology friendly, easy to use and provides diligent on time feedback via emails if there is an issue with any of our payroll pushes. Gusto is a one stop shop for our employees who are enrolled in health benefits, its easy to navigate to your benefit details in the app for each employee and on the back end as the company, its a nice dashboard and easy to see what is being paid. Adding new users is simple, you just need a couple details from the new employee to get them sent an invitation via email or text (can do both). i appreciate this as it keeps the employees confidential tax info private and secure. Cons Dont have much to put here, we use it for our clothing boutique as well as our ice cream parlor, its easy to have multiple businesses all in one payroll account. I am very happy with . No cons thus far Review Source Response from Gusto June 7, 2025 Hi Hannah, Thank you for the fantastic review and for sharing how Gusto supports your businesses! We’re thrilled to hear that the platform’s ease of use, secure employee benefits access, and multi-location management features are working well for Willow Boutique LLC and your ice cream parlor. It’s great to know that our tools help keep everything organized and efficient across your different business locations. We appreciate your trust and kind words! If you ever need assistance or have ideas for improvement, don’t hesitate to reach out. – The Gusto Team VINCENT O. Vice President Consumer Goods Used the software for: Less than 6 months ### "Gusto review." August 27, 2025 5.0 Great customer service. Very cost-effective. Very efficient. It gives you many options for all your hr needs. Pros Great customer service. Very easy to set up and to use. Very cost-effective, one-stop shop for all your hr needs. Cons Easy to set up. Easy to use. Very simple. Not expensive and a complete hr tool for your company's needs. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto More complete, everything in one place, ease of use. Review Source Response from Gusto September 2, 2025 Hi Vincent, thank you for sharing your experience. We are glad to hear Gusto has been easy to set up and use, and that it has provided a cost-effective, all-in-one solution for your HR needs. We appreciate your feedback and are happy to support your team. MH Michael H. President Real Estate Used the software for: 2+ years ### "Affordable and Easy to Use" December 29, 2025 5.0 saves me a lot of time by filing tax documents and helping with the payroll process. I would highly recommend it to someone who is looking to save money compared to some of the competitors such as ADP. Pros is easy to use and is the most affordable service I can use to do payroll for my company. I was able to run payroll for my company by myself without any issues and had all of the support I needed. Cons Some of the reports are difficult to generate and I have trouble pulling reports for individual people for different metrics sometimes. It's possible but not a very straightforward process. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Gusto was more affordable and offered the same service. Review Source Response from Gusto January 13, 2026 Thank you for the review, Michael. We’re glad Gusto has been an affordable and time-saving payroll solution for your business and that running payroll has felt straightforward. We also appreciate the feedback on reporting and are sharing that with our team to help improve the experience. Thanks for recommending Gusto. Gusto Client Relations DS Daren S. Owner Retail Used the software for: 2+ years ### "Unreasonable Cancellation process" May 3, 2025 2.0 We used this company for a long time but they are unethical about account cancellations so i cannot recommend. Pros Functional payroll company. They constantly increase their fees so it's no where near as good as it once was. Cons We cancelled our service without running any payroll in the month of April and they charged the full months fee anyway. has had constant price increases and you are stuck with paying for a full month regardless of when you cancel their service. Alternatives considered [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) Reason for choosing Gusto Initial pricing was low many years ago. . Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Initially was more affordable but after price hikes it is no longer the case. Review Source Response from Gusto June 7, 2025 Hi Daren, Thank you for sharing your experience. We’re sorry to hear about your frustration and understand how billing expectations can be a pain point during cancellation. Gusto is a subscription-based service with monthly billing, and charges apply for the full billing period regardless of payroll activity. That said, we always aim to be transparent about pricing and terms, and we’re continuously working to improve both communication and customer experience. We truly appreciate the time you spent with us over the years and value your feedback as we continue to evolve. The Gusto Team VM Vincent M. Operations Manager Consumer Services Used the software for: 1-2 years ### "Unhappy with customer support - 401k Integration" August 27, 2025 3.0 17 weeks of behind 401k contributions. Very hard to get answers from their team that works in this department. Pros Easy to setup and get going for the most part, its a good option for small businesses. Cost are pretty reasonable for the value you receive. But you get what you pay for I suppose. Cons Retirement contributions have not been going into the correct accounts! Could we get some support from about your existing products please!?! 😠 17 weeks of behind 401k contributions, and it's not 100% Gusto's fault but my experience is that it's been very hard to get answers from their team that works in this department. Emails not responded to. Happy to change my review because otherwise it's worked out well for us so far. Please contact us immediately. Review Source Response from Gusto September 2, 2025 Hi Vincent, thank you for sharing your experience. We are very sorry to hear about the difficulty you’ve had with 401(k) contributions and with getting timely support. We understand how important this is and want to help make it right. Since this is a public review, we are not able to locate your account details here. Please reach out to us at support@gusto.com so we can connect you with the right team to review your case. We appreciate your feedback and the opportunity to improve your experience. FK Francis K. CEO And Chief Brand Strategist Professional Training & Coaching Used the software for: 2+ years ### "Gusto Makes Running Payrolls Easy " March 8, 2025 5.0 Am saving a lot of time working with because it simplifies the process of running payrolls. Pros 's customer support is fantastic and really helpful at all times. Gusto has a user-friendly interface and it is so simple to implement Gusto. Managing payrolls with Gusto is easy and this makes work simple for me. Cons There is nothing that is wrong with . Review Source Response from Gusto June 7, 2025 Hi Francis, Thank you so much for your wonderful feedback! We’re thrilled to hear that Gusto has made running payroll easier and saved you valuable time. Our team is dedicated to providing helpful support and a user-friendly experience, so it’s great to know that we’re hitting the mark for you. We appreciate your continued trust in Gusto! Best regards, The Gusto Team Staci T. Data trainer Internet Used the software for: 6-12 months ### "Great for freelancers!" June 12, 2025 5.0 I used when I was working for echo labs as an outreach marketer. I was paid on time, everytime. Pros I like the perks! Plus they take care of everything. Getting paid was never a problem, and it was fast and secure. The dashboard layout makes it easy to find your contracts. Cons Nothing really, I use it to get paid from different companies because I am a freelancer. Maybe they need to make it where you can import contracts from companies that don’t use the software. Review Source Response from Gusto June 24, 2025 Hi Staci, Thank you so much for your kind words! We're so glad to hear that Gusto has made it easy and secure for you to get paid, and that the dashboard layout has helped streamline your work as a freelancer. We also appreciate your feedback about importing contracts from companies not yet using Gusto—that's a thoughtful suggestion, and we’ve shared it with our product team. Thanks again for being part of the Gusto community, and we’re thrilled to support your work with fast, reliable payments! – The Gusto Team PG Patric G. Student Higher Education Used the software for: 1-2 years ### "Highly Recommend " October 7, 2025 5.0 Overall, I would recommend to anyone with a small business. I have used it for multiple jobs and employees are happy with the functionality. Pros The ease of use for users and accessibility of the features. Employee management is a dream and I rarely come across any bugs or issues in function. Cons If I could choose one thing that I could change would be ease of contacting assistance if the need did arise. Review Source Response from Gusto October 14, 2025 Hi Patric, Thank you so much for sharing your experience and recommending Gusto! We’re happy to hear that managing your team has been smooth and that the platform has been easy to use. We appreciate your feedback on reaching support and will keep working to make that experience even better. — Gusto Client Relations DP DEBBIE P. ACCOUNTING MANAGER Accounting Used the software for: 2+ years ### "GUSTO IS USER FRIENDLY" January 12, 2026 5.0 I have been working with and our clients for four years and overall it has been very easy to use. If I have any questions, or need any direction the customer service is fabulous!! Pros is very user-friendly, so even if you don't know what the payroll process is this system walks you through it. Customer service deserves a 10!!! Cons For a larger company may not be the right fit. Some of the more complicated payroll processings it has some limitations. Review Source Response from Gusto January 13, 2026 Thank you for the review, Debbie. We’re glad to hear Gusto has been easy to use for you and your clients, and that our support team has been helpful when questions come up. We appreciate the thoughtful feedback and your continued trust in Gusto. Gusto Client Relations Sofia L. Head Administrative Assistant Accounting Used the software for: 1-2 years ### "A Great Tool for a Small Business Owner" December 8, 2025 4.0 Overall, has been a great tool for managing a business and has been very reliable - never has an issue kept employees from receiving their payments on time. Pros makes a business owner's job much easier by covering everything under their umbrella. They process monthly payroll forms for the business; separate taxes based on each employee's customizations and provide annual tax forms. Cons can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings. Review Source Response from Gusto December 15, 2025 Hi Sofia, Thank you for sharing your experience! We’re glad to hear Gusto has helped simplify payroll and tax management and that your team has had a reliable, on-time payroll experience. We appreciate your feedback around pricing and withholding customization—it’s helpful as we continue to improve. Thanks for choosing Gusto! -Gusto Client Relations Team Bryce S. Software Implementation Construction Used the software for: Less than 6 months ### "Highly Recommend Gusto!" August 26, 2025 5.0 Pros makes payroll and HR tasks much easier with its clean, intuitive interface and automated processes. It handles tax filings, benefits administration, and direct deposits seamlessly, which saves a lot of time. The employee self-service portal is well-organized, letting team members update information and access pay stubs without constant admin involvement. Cons Sometimes customer support response times can be slower than ideal, especially during peak payroll periods. The platform also has occasional limitations in customization for more complex pay structures, and certain reports could offer more flexibility in filtering and exporting data. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) We wanted something that was a little more user-friendly and cost-effective. Review Source Response from Gusto September 2, 2025 Hi Bryce, thank you for the glowing review. We are so glad to hear Gusto has made payroll and HR tasks easier for your team and that the self-service features have been helpful. We also appreciate your feedback on support response times, customization, and reporting, and we will keep this in mind as we continue to improve. SS Sara S. Client Relations Coordinator Hospitality Used the software for: 6-12 months ### "Daily Gusto user - love it!" March 5, 2025 5.0 I use both as an employee of a company to view my own pay and benefits, and also as a payroll administrator for contracted employees we pay for services rendered. On the employee side, I really like how easy it is to view my own pay/benefits details, including detailed breakdowns of my paychecks and deductions. I also like how easy it is to request PTO - I use the Gusto mobile app regularly. On the payroll side, I find Gusto incredibly easy to pay contractors. Usually payments are deposited the next business day, making it super easy for our contractors to receive their pay in a timely manner. However, each contractor does have a monthly limit on payments, but you can reach out to support to increase these limits. Pros I love how easy it is to not only schedule payments for contractors, but how easy it is to view my own information as an employee of my company as well. Cons Sometimes it's a little confusing to locate the details of past contractor payments and invoices. I also don't enjoy that each contractor has a limit on how many payments per month they can receive - we have had to combine several smaller payments into larger ones for some of our contractors, which has delayed payment in the past. Review Source Response from Gusto June 7, 2025 Hi Sara, Thanks so much for sharing your experience! We’re glad to hear you find Gusto easy to use both as an employee and a payroll administrator. We appreciate your feedback about locating past contractor payments and the monthly payment limits. If you ever need assistance increasing those limits or navigating the platform, our support team is always happy to help. Thanks again for being part of the Gusto community! The Gusto Team VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "A decent HR system but could be improved" February 19, 2025 3.0 Overall it's an easy to use system, but certain things are not always clear and have required support interactions to get resolved rather than self service. Pros I like that I can keep track of all my paystubs and work benefits in one place Cons Support has not been great, and they've not been very helpful when it comes to managing medical benefits Review Source Response from Gusto February 21, 2025 Hi there, Thank you for your review! We’re happy to hear that Gusto makes it easy for you to track your paystubs and benefits in one place. We also appreciate your feedback about support and the challenges you’ve faced with managing medical benefits. We’re constantly working to improve both our system and support resources, and your input helps us get better. We’re glad to know the system overall has been easy to use, and we’re committed to making the experience even smoother moving forward. MK Matthew K. CEO Information Services Used the software for: 6-12 months ### "Never Gusto" July 29, 2025 1.0 Their app apparently doesn't natively support CO wage withholding, there is no way of telling if they've paid it or not, and they wait until the last possible second on purpose to file. Their support gaslights you and waste your time for at least an hour before reaching out for help, then they discuss ways to try and explain to you they aren't going to do anything about it. But trust us, TRUUUUST US. We weren't going to pay it last quarter until you told us about it, theres no way you can tell in our own app if we did pay it for you, we aren't going to do anything about it, go call the state if you care about it so much. Actual conversation with support. Over the past 2 quarters I had to spent ~9 hours over 4 separate chat support sessions, far more time than would've taken me to do it myself. Should've left after Q1, now I definitely am, supposed to save me time and I have to manage them in addition to running my own company, unreal. Pros There was not one thing I liked about , let alone something I liked the most, nothing. They didn't even lie well. Cons They weren't even planning on paying 1 out of the 3 of my state tax obligations. I had to point out to them that they needed to pay something they weren't even aware of, when they are supposed to be the tax experts. Then proceeded to send me emails telling me to relax they got this, when they clearly don't. Review Source Response from Gusto July 30, 2025 Hi Matthew, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. We’ve reached out to you directly via Case 39181278, and the specialist assigned there is best positioned to help resolve your concerns and provide any additional clarity needed. To confirm, Gusto does file and pay taxes on time based on the information available in our system. Since we e-file, there is no downloadable filing in-app, but you can view all tax payments under Reports > Agency Payments in your Gusto dashboard. We appreciate you taking the time to share your experience and hope to make things right through the open case. NH Nicole H. Director of operations Sports Used the software for: 2+ years ### "Best payroll company we have used in years " January 4, 2026 5.0 We have no complaints. It’s a great payroll company and using the onboarding features where they upload their own information is great. Pros We enjoy the ease of use of this product. It the best payroll service we have used in years. Being able to process payroll online and integrate with our scheduling tool is a time saver Cons I can’t say there are many negatives. I would enjoy a better tracking PTO in the package we have. Like being able to choose the days they are off. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor customer service, no online onboarding, no online processing of payroll Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Nicole. We’re glad Gusto has made payroll and onboarding easier for your team and that the integrations have been a time saver. We also appreciate the feedback on PTO tracking and will share that with our team. Thanks for choosing Gusto. Gusto Client Relations SA Suman A. TAx preparer and Licensed Producer Accounting Used the software for: 6-12 months ### "Comprehensive and user-Friendly HR and Payroll Solution" September 14, 2025 5.0 Overall provides a robust and user friendly platform that simplifies HR and payroll process. It's a valuable tool for small and medium sized busienss, ther are areas of improvment in customer support and pricing but comprehensive features make it strong contender. Pros simplifies payroll, benefits and HR for small businesses.The employee self service portal allows easy access to pay stubs and forms. Time tracking and scheduling ensure accurate payroll and the mobile app enables management on the go. Cons Subscription fee can be higher compared to other payroll solutions which might be a consideration for small businesses, some essential features are limited to the most expensive plan. It has limited customization and sometime we feel Bugs and issues. Review Source Response from Gusto September 23, 2025 Hello Suman, Thank you for taking the time to share your experience with Gusto. We’re thrilled to hear that our platform has helped simplify payroll, benefits, and HR, and that you and your employees are finding value in features like the self-service portal, time tracking, and the mobile app. We also appreciate your thoughtful feedback around pricing, customization, and customer support. Insights like these help us continue improving so that Gusto works even better for small businesses like yours. We’re grateful you chose Gusto and look forward to supporting you as your business grows. — Gusto Client Relations IM Ingrid M. Accountant Accounting Used the software for: Less than 6 months ### "Forget about it!" July 25, 2025 3.0 As a professional bookkeeper, I assisted a client with payroll migration from ADP. I researched PR alternatives, identified as a strong possibility, made the initial contact, set up my client, did the migration, and acted as PR admin. After all this, Gusto refused a referral bonus…said I didn’t follow the link even after assurances from CS that I would receive the bonus. Pros The smiley face icons, the price. The sales consultation was straightforward leaving me confident that the migration process would be painless. Cons The migration process was frustrating. Sales consultant disappeared after we signed up. Our first payroll was held up because our bank did not participate in PLAID. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Honestly, I don’t recall. I think Paycheck was a serious contender, but had a live consultant. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Small company…price was high and a modified payroll resulted in IRS letters and GL linking issues. Review Source Response from Gusto July 28, 2025 Hi Ingrid, Thank you for taking the time to share your experience. We are sorry to hear that the migration process did not go as smoothly as expected and that you were not supported after sign-up. That is certainly not the experience we aim to provide. We also regret the confusion around the referral bonus. We understand how frustrating that must have been, especially after all the work you put in to support your client. If you are open to it, we would appreciate the opportunity to take another look and see how we can make this right. Thank you again for your feedback. It truly helps us improve. 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