# Page 41 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 41 - Is Gusto the right Payroll solution for you? Explore 4209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 41 - Reviews of Gusto ## Showing most helpful reviews Showing 1001-1025 of 4209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Aid H. Programmer Program Development Used the software for: 2+ years ### "Gusto is a solid payroll" June 14, 2022 5.0 Gusto has helped me a lot. I get paid with Gusto so ensure and in time. Pros Process Payroll Onboard Employees Support Simple Interface Clear communications Cons Tax Compliance issues take a long time to resolve Reporting is not as simple as I would like and I can't save modified reports Switched from [Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/) Because I find Gusto easier and more secured. Review Source VR Verified Reviewer Sr. Marketing Manager Aviation & Aerospace Used the software for: 6-12 months ### "Great Product" March 25, 2022 4.0 Pros I like the time management feature, easy to use and see who will be in the office so you can plan projects and your own time off appropriately. Cons The HR side seems to still need work. There are a few things when you first become a user that make it difficult and it would be nice to have a first-time user walk through guide. Review Source PW Patrick W. Head of FInance Information Technology and Services Used the software for: 2+ years ### "Gusto review" September 8, 2020 5.0 Overall a great web-based system. Highly recommended for any small business. Pros Great design and navigation. Much easier to use than legacy payroll systems. Cons Customer service has fallen off quite a bit in the last few years. There are also occasional glitches/idiosyncrasies with the navigation. Review Source jS jillian S. Sales Financial Services Used the software for: 1-2 years ### "Fun way to get paid!" September 11, 2020 5.0 Pros I loved using Gusto. It was extremely easy to use and very aesthetically pleasing. Every time I received a paycheck I'd get a fun email from Gusto and this little thing made getting my paycheck more exciting and eventful. When tax season came around Gusto made it simple to transfer my documents over to my tax portal. Overall, I think Gusto is fabulous for small to medium-sized companies. Cons My company used Gusto for the first year I was there but eventually, we switched to ADP. I much prefered Gusto, but I think we switched because Gusto is more geared towards smaller size businesses. I'd recommend that they built out their offerings to cater more toward larger operations so companies feel confident sticking with Gusto longterm. Review Source ZP Zachary P. Network engineer Automotive Used the software for: Less than 6 months ### "Gusto's ease of use." July 30, 2022 4.0 Very positive outlook on the program, if your looking for an all in one payroll/ employee tracking piece of software. For the the best bang for your buck. I give Gusto my vote. Pros Ease of navigation, dependability and Initial setup ease. Cons In all actuality I can't really pinpoint a major flaw. Review Source HO Hugo O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The Simplest Software For Running Payroll!" November 27, 2019 5.0 Gusto has made it seamless running payroll for our business. Additionally, when hiring new employees the onboarding and simplified process of adding new team members has been a plus. Pros I am big on ease of use and user experience and what I love most about Gusto is how simple it is to use. From the onboarding process to running payroll for our employees. What's also a fantastic is the reporting to the IRS and helping us stay on track with running payroll. Cons To be honest, there isn't much I would say I like least about the Gusto. It's been a pleasurable and uneventful experience utilizing Gusto as our payroll provider. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Loved the user interface and the extensive features provided by Gusto. Review Source Maire Hina B. Operations Manager Package/Freight Delivery Used the software for: 1-2 years ### "BEST Payroll App ever!" March 23, 2017 5.0 I started to use Gusto in 2015, I have been fully satisfied since! All the time I would spend taking car of HR task was used to grow my business instead. I also had trouble looking for workers comp insurance and they took care of the whole process for me. The self onboarding is awesome, saves paper and time! Pros A very complete platform for payroll, the best function is the self on boarding when hiring a new person. All you need is their name and email address and Gusto does the rest! They also make sure your business is HR compliant. Cons I wish they had a time tracker or timesheet option for my employees, however I use a separate app called BOOMR that integrates with Gusto. So it's great! Review Source JT Jaime T. assistance Human Resources Used the software for: 6-12 months ### "Take control of your business" March 9, 2023 4.0 Overall, it works and will continue to carry us through in the future. Pros I like that it helps me take control of my business by having my books straight. Cons It was confusing at first. It was overwhelming for me not understanding what i was actually doing. Review Source Andrea M. Job Development Specialist/Owner Individual & Family Services Used the software for: 2+ years ### "Super easy to use" August 6, 2019 4.0 Pros I am a social worker that started a business so I really appreciate how easy Gusto is to use. I started out small with one employee and it was really easy to set up and use. Since then I've add health insurance and a 401k to it and it couldn't have been easier. Cons I provide a shift differential for weekends and staff cannot use the timesheet on Gusto to track those hours. They have to let me know how many differential hours that had and I have to add them separately when I run payroll. Review Source VR Verified Reviewer Co-Founder & CEO Internet Used the software for: 1-2 years ### "Simplistic and and fun to use!" March 11, 2021 5.0 We'll be sticking with gusto for some time. It's easy for onboarding and just works! Pros Gusto is incredibly easy to setup, with clear step by step processes that guide you through the journey. I have encountered some employment issues previously, and gusto were quick to help out on this. Cons It can actually be difficult to find their support options depending on the tier you are on, but when I did they were able to help me out. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Gusto Cleaner interface Review Source SH Samantha H. Owner Accounting Used the software for: 1-2 years ### "User friendly, great for small companies" May 18, 2021 5.0 I'm very very happy with it! I love the integrations, all of the features, and the platform in general is super easy for someone wanting to do it themselves. Pros I love that it is so simple and has an elegant/easy design! I wanted something that made sense for me as a new, small business, and I always feel that there are extra resources and integrations and reports that come up that make me feel supported in my HR roles. Cons I have had a few questions on how to set up reimbursements and a few of the reps i spoke with were confused on what I was explaining, so it took a few times to get them to understand; other than that, I have no complaints. Reason for choosing Gusto I was referred, took one look and was sold! Review Source Ceema D. General Manager Hospitality Used the software for: 2+ years ### "Incredibly Simple" January 8, 2019 5.0 It is incredibly simple, reliable and keep us in compliance with Payroll. Pros Great for employer & employees both. Pay-stubs, W2 & W4 can be downloaded any time. Great reporting capabilities. Has the On-boarding capabilities. Cons Money is taken out from bank in 2 parts, Employees Net Pay & Payroll Taxes. I wish they can to separately for each type of tax like Social Security, Medicare, FUTA, State Employment etc. This way it will be easy to import into Xero or Quick-books directly. Review Source NK Naureen K. ASM Retail Used the software for: 1-2 years ### "This is my point of view " December 10, 2021 5.0 It’s amazing Pros I like the easy excess, nomination part I like and appreciation part I like that one Cons Few things I did not use I am working on that I will learn Review Source DV Divan V. Mr Design Used the software for: 1-2 years ### "Great personal touch with Gusto" May 15, 2019 4.0 Gusto makes everything you do faster and easier! whether it's payroll, adding an additional employee profile to your dashboard or checking up on employee hours and time tracking. Gusto takes all the hard out of hard work. Pros Gusto is a great way to handle all payroll aspect of your company - It's a one-stop shop Full-Service Payroll solution and offers creative ways to personalise the overall experience of upcoming birthdays, time-off requests, HR solutions, time tracking and health benefits. Cons I would have like to see the HR Resource Center feature included in the complete package which is considered to be Gusto's mid-range package. Other than that I have no regrets partaking in the services of Gusto. Review Source VR Verified Reviewer CEO Retail Used the software for: 2+ years ### "Love Gusto!" March 8, 2022 5.0 Pros Gusto makes it possible to run a small business without having to hire an HR rep. Although it is not all encompassing, It is a great software that I would recommend to any start up. Cons I wish they had more direct features, such as setting up remote employees versus having to go through an external partner like Corp Net. That is my only complaint Review Source VR Verified Reviewer Professional Development Support Specialist Education Management Used the software for: 6-12 months ### "Gusto makes tracking hours easy" March 20, 2019 5.0 I use Gusto every day. It is easy to request time off for work where ALL of my superiors are able to see (so no surprises). It affords me to have flex time as I don't have to use the "clock in" and "clock out" feature. Pros I really like that I can adjust my hours or add in my hours later. I'm terrible at remembering to "clock in" and "clock out". Gusto makes it possible to adjust my hours based on my schedule. Cons In general, the software works great. I have no complaints. Review Source VR Verified Reviewer Teacher Assistant Education Management Used the software for: 1-2 years ### "Incredibly user friendly and helpful" February 5, 2019 5.0 My overall experience with Gusto has been great, and I would recommend it to other businesses without hesitation. I love how user friendly it is, and how they spell things out for you to avoid errors. Pros I love that Gusto makes everything so easy - they lay everything out in a very user friendly and self explanatory way, and even have reminders for things you need to do by a deadline (ie. 1099s, W-2s). Even someone like myself with little/no accounting background should have no problems navigating Gusto. Cons It is a bit tedious when submitting a payment to just one contractor. It would be great to be able to make payments to contractors from their profiles. Review Source AH April H. Client Support Representative Telecommunications Used the software for: 1-2 years ### "Informative tool that goes beyond any other payroll tool" November 15, 2020 5.0 Pros I love Gusto because it keeps me informed on my latest paycheck. Before using Gusto, I was in the dark about how my paychecks were delivered, how much was going to taxes, etc. With Gusto, it is easy to find what you are looking for with a simple interface and fun graphics. The features take payroll to the next level. I am able to directly put money into a Gusto savings account right from my paycheck. Because of this feature, I am saving consistently now. Cons I have to get an access code sent to my cell phone every time I log in. This feels a bit excessive to complete a security clearance with every login. Review Source VR Verified Reviewer Business Development Representative Computer Software Used the software for: 1-2 years ### "Gusto is a piece of cake!" November 5, 2020 5.0 My overall experience was great. The platform and UX are put together nicely. It had everything I needed and nothing I didn't. Pros Gusto is very easy to use and onboarding is a piece of a cake. One of my better onboarding experiences is with Gusto. I like how you can view everything in a web browser and not necessarily use an app. Cons Gusto really had everything I needed for an employee and never had any problems with it. The only thing I've heard consistently is that Gusto is for smaller companies. Once you get more than 100 employees, you can kiss it goodbye. Review Source LB Loraine B. Admin Retail Used the software for: 2+ years ### "Gusto Review" May 7, 2024 5.0 Pros It is super user friendly for everyone and helps keep accurate details. Cons There is not anything I can think of to dislike. Review Source Response from Gusto June 18, 2024 Hello Loraine, We're delighted to hear that Gusto has been super user-friendly and helps maintain accurate details. If there's anything more we can do to enhance your experience, please let us know. We're here to support you with your payroll needs! -Gusto TO Thando O. Unemployed Financial Services Used the software for: I used a free trial ### "Gusto Experience " December 15, 2021 5.0 Zeal is so natural to utilize and complete in everything required for proficient finance. It additionally coordinates with my giver the executives/bookkeeping programming. As a little non-benefit, Gusto is making this piece of running our association such a great deal more straightforward! Pros It is exceptionally easy to understand. The updates that get conveyed are useful: when it's an ideal opportunity to run finance, when it's an ideal opportunity to record charges and so on The simplicity of running an assortment of reports is additionally a superb instrument. Directions helping you observe what you want are incredible. Customized help through the talk work has been amazing....friendly and very proficient client assistance. It likewise coordinates with my benefactor the executives/bookkeeping framework Cons My fundamental abhorrence with Gusto is the overabundance messages that I am sent. I have attempted to change the membership and email settings, however it hasn't appeared to help. I'm as of now utilizing Gusto to its fullest, so I don't should be reminded with these messages yet I actually am. Review Source EA Eric A. Freelancer Accounting Used the software for: 6-12 months ### "Gusto: An great and efficient payroll software" March 8, 2022 5.0 Gusto's usability and top-notch payroll setup, processing, and reporting tools will appeal to both novice and experienced payroll administrators. Gusto is the top in its field because of its additional HR tools and outstanding support. Pros Gusto takes a full-service approach to payroll, ensuring that the user has all of the tools he or she needs to manage payroll with only a few clicks while taking use of the software's automatic capabilities. It not only allows you to manage employee payments, but it also allows you to handle critical HR chores, manage employee benefits, and reduce inaccurate tax filings. With its automated tax filing process, Gusto keeps tax filings up to date and accurate. This reduces the chance of manual filing errors and keeps you up to date on any changes in tax regulations, ensuring that your company avoids the dreaded tax authority penalties and levies. Cons A user has to add in state tax rates manually each year (which could be annoying sometimes). But like most things in Gusto, once it’s set up, it’s good to go. While their website is usually straightforward to navigate, I often have to click through multiple pages to find a few things. Otherwise, I am not sure of anything that Gusto could do better. Review Source SB Scott B. Owner Online Media Used the software for: 2+ years ### "The competition can't compete with Gusto" August 21, 2019 5.0 I previously processed my payroll with a clunky piece of software provided by my accountant's company. It was $50/paycheck, and adding a new employee took over 20 minutes of clicking through checkboxes and dropdowns. When I told them I was moving to Gusto and paying just a fraction of the cost per month, they told me it was "too good to be true." Three years later, Gusto has been smooth sailing with no hiccups to report. Some things are good and true. Pros Gusto makes payroll wholly approachable. My favorite feature is the employee self-onboarding. When I hire a new employee or contractor, I can use Gusto to send them a link for setting up their own tax preferences and direct deposit information. No more dealing with "voided checks" or handling physical paperwork with sensitive information on it. Cons No cons to report - Gusto really bucked the trends of the payroll industry with their product. I wouldn't use anything else for my business. Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto for Small Business" December 11, 2021 4.0 The service and software handle my payroll and employment taxes so I don't have to think about it. Pros Ease of use. Turn Key HR. Reminder emails for important tasks and dates. Cons Customer Service was dismal and has since improved enough for me to stay. Review Source JG Joshua G. Campus Instructional coach Education Management Used the software for: 1-2 years ### "Gusto For Education" November 24, 2021 5.0 Gusto especially helps with employees that are contractors or that are working on a specific project. It is easy to manage their payroll. Pros It is very easy to use. You do not have to be a pro at payroll. Gusto offers onboarding of employee help, payroll flexibility, and employee paycheck management. It is very user friendly, has mobile access, and does a good job of management of payroll. Cons The software itself runs slowly. It takes time to load. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.