# Page 42 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 42 - Is Gusto the right Payroll solution for you? Explore 4203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4203) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 42 - Reviews of Gusto ## Showing most helpful reviews Showing 1026-1050 of 4203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Saurabh A. Engineer Oil & Energy Used the software for: 6-12 months ### "Great value for money" June 3, 2021 5.0 Great software for small startups. Easy to adopt and implement. Pros Gusto is simple in terms of setting up employee profile and using analytics. It allows benefits, payroll, and vendor management in one tool. Cons Can be a bit tedious with customer service. If that feature can be enhanced, it would be a wonderful improvement. Review Source AJ Ariana J. Barisa Restaurants Used the software for: 2+ years ### "I use Gusto everyday!" March 22, 2022 5.0 Pros I use Gusto for work and it has helped so much with managing my pay as well as my benefits. I enjoy the simple design and good customer service. This software never fails to impress and I am glad my team can use this collectively. Cons There were no cons because I have always had a good experience. Review Source VR Verified Reviewer Director Of Nursing Services Hospital & Health Care Used the software for: 6-12 months ### "Gusto paytoll" November 23, 2018 4.0 Was good except for funds expectation Pros Easy, user friendly, employee self onboarding is the best Cons Payroll funding needed 7 days in advanced was the ultimate reason we canceled, Wells Fargo only does 48 hours in advanced... you have to consider that small businesses (who are likely your main source of clients) don’t have payroll funds locked and loaded a week in advanced... also it had no time keeping system ingegrated Review Source VR Verified Reviewer Special Events/ Arts Administration Volunteer Museums and Institutions Used the software for: 6-12 months ### "Gusto Review" September 15, 2019 5.0 Overall I have really enjoyed using this product and will continue using it in the future. Pros This program is extremely intuitive and easy to navigate. Well organized and clean, this software allows you to manage your time clock, taxes, direct deposit, etc. Cons Gusto does not have a phone app. It functions fantastic on a computer but it would greatly improve the product if they developed an app where you can quickly clock in and out. Review Source SB Serguei B. Accounting Manager Computer Software Used the software for: 2+ years ### "Great Payroll Software for Small/Midsize Business" January 7, 2021 5.0 Overall, I am happy using Gusto for processing payroll at the midsize company I work. Very user-friendly interface, easy to run payroll and reconcile taxes. Would definitely recommend for small/midsize businesses. Pros Great payroll software for small/midsize business. Very easy to use. It takes me 10 minutes to run payroll. Gusto keeps adding new features all the time and seems like they are listening to their customers and addressing our needs and always improving. The best part I like about Gusto is that employee on-boarding is super easy and all back-office work is done by Gusto such as filing reports, etc. It is also super easy to reconcile tax payments, deferrals, etc. Cons In my opinion Gusto is perfect only for small/midsize businesses. As your company starts growing Gusto might not be able to handle your payroll. Also, customer service takes a little while to respond. Review Source Courtney K. President Marketing and Advertising Used the software for: 2+ years ### "Great Product, Ease of Use and Control " January 13, 2021 5.0 Onboarding new employees is great and I find it to be a smooth experience for my small business. Pros The UI is great and I can navigate the platform quite well. I am able to see reports/dashboards re: payroll and invoices. Cons The invoices that are outstanding can be a little tricky to understand vs. Quickbooks - paid vs. unpaid. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto Recommended by accountant Review Source REO Raul Enrique O. Actively online money associate Banking Used the software for: I used a free trial ### "Gusto a solid payroll tool " February 26, 2022 5.0 I enjoy how Gusto only takes out two amounts from my bank account before disbursing the tax withdrawal through their own method. My former payroll system would deduct four distinct amounts, which I had trouble matching. Pros It's an easy-to-use and comprehensive platform. I like that employees have the freedom to set up shop within Gusto and make modifications and elections as they see fit. It's also a reasonably priced option that works nicely with the other platforms I use for my clients. Cons If there is a way to make this easier, please do so. People may rely on it and do not have to question whether or not it is accurate. especially do a mobile app Review Source JG Julie G. Head of School Education Management Used the software for: 1-2 years ### "Great product great team great price " December 24, 2019 4.0 Employee engagement is up, they like getting birthday cards, payday reminders, and fun tidbits on the payslip . They like having access to their pay account to make changes Pros It’s cost It’s implementation team was spot on and very responsive It integrates with Aplos well Cons Took a little bit to get implemented, but that’s with alll software! Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Gusto The cost, the implementation team was great, they did not push the up sell. It works well without all the bells and whistles Review Source Vance P. Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Gusto is the best" October 17, 2021 5.0 Pros What I like best about this software is the ease of use to see my pay check. Cons No cons I dont have a single complaint about this software. Review Source ET Elizabeth T. CEO Consumer Services Used the software for: 1-2 years ### "Payroll Made Easy" June 29, 2021 5.0 Overall we highly recommend Gusto to everyone who is spending more than an hour or 2 per week processing payroll and the associated taxes. Pros The software has always been very easy to use, but during COVID, it was especially helpful. They quickly figured out how to manage all of the different credits etc. related to COVID and the law. We believe that we received the biggest value we could have directly related to using Gusto. We also appreciate the onboarding functionality and the birthday/anniversary reminders. Cons It is a little tricky to use if you have more than 1 pay plan. For instance, if you pay some people commission and others hourly. The surveys could be better, but it is nice to have an automated process even if it isn't ideal. We have had a couple of glitches with payroll taxes not being paid on time. Review Source MS Marie S. Admin Manager Construction Used the software for: 1-2 years ### " Administrative Review" September 13, 2021 2.0 just ok... we were disappointed in the way they handled our account Pros It gave us the opportunity to go paperless and have direct deposit Cons Customer support was seriously lacking they never returned calls and messed up payroll several times Reason for choosing Gusto my boss and accountant decided it was best... it wasn't Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) we needed more than what qb could offer Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "The All-in-One Modern Payroll Service" May 10, 2020 5.0 Gusto provides me with all the information I need around my pay and benefits. They also do a fantastic job clearly showing differences between health plans and in plain English. Their integration with other services, such as TurboTax, provides a fluid service to aid users in other products non-payroll related. Pros I enjoy that Gusto is a modern application that gives ease of access and navigation to all payroll and HR related. Cons I would like to have more stats or analytics about my work history or pay. Their homepage includes fun facts about hours worked or money gained, but I would like it to go beyond that and provide a nice visual dashboard of different metrics. Review Source VR Verified Reviewer Customer Care Specialist UK Internet Used the software for: 6-12 months ### "Payroll made easy with Gusto" July 29, 2019 4.0 Excellent software, no complaints here Pros Very user friendly, easy to navigate and use, payroll now only takes a few minutes every month! It would be impossible to find a better alternative - even the support is so helpful, everytime we reached out they were friendly and very efficient Cons I would say the only issue here is that you have to pay the same amount whether you use one or all of the features and benefits Review Source SM Shannon M. CEO Mental Health Care Used the software for: 6-12 months ### "Horrible customer service" September 24, 2021 1.0 We are switching to a new provider that actually has responsive and timely customer service. Gusto does not. Wait times are too long for busy business owners and they give you the runaround. Pros Software is somewhat easy to use. It is glitchy at time and does not save work. It is not easy to use for independent contractors Cons Nothing about the software. What bothers me most is the customer service when you need help. They take weeks to respond, do not file your taxes on time, and they do not resolve issues at all. Reason for choosing Gusto The price. But now I see if you want to pay a cheap price, you get zero customer service. I’d rather pay the higher price and get full service rather than the runaround anyway. Review Source Becka D. Founder Computer Software Used the software for: 2+ years ### "Makes payroll easy and fun" October 22, 2019 5.0 Pros Gusto makes running payroll fun, and easy. There is also the capability to pay contractors, which is invaluable to me. Cons The only negative that I can think of is that a lot of the add-ons don't work unless you get your health insurance through Gusto. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Review Source Luis C. Profesor - Investigador Human Resources Used the software for: 1-2 years ### "managing memorable experiences for employees" August 26, 2018 5.0 the possibility of managing the process of search, attraction, maintenance, retention and loyalty of the workers in an innovative and creative way that leverage the productivity, quality and competitiveness of the business in globalized markets. Pros the possibility of solving in a single application all the processes of innovative and creative management of human resources, with the purpose of attracting, retaining, developing, empowering and making people happy while working on what gives them pleasure. Cons some time is spent to locate the digital documents that you save. More training is needed for users to speed up the search of the formats faster. Review Source VR Verified Reviewer Video Specialist Motion Pictures and Film Used the software for: 6-12 months ### "Gusto is Great!" October 15, 2019 5.0 Overall, Gusto has been a great experience for me and the business. It makes payroll a million times easier to calculate. Pros Gusto is phenomenal for a small business, who can't afford to hire an accountant for payroll purposes. It allows me to track 401K, typical payroll, taxes, and vacation all in one interface. Cons I don't really have any negative ideas about Gusto. They offer a free trial, so you're not bound if you don't like it. Review Source VR Verified Reviewer Director of Events Events Services Used the software for: 6-12 months ### "Excellent solution for small-business HR (payroll, PTO)" July 18, 2019 4.0 Great solution for managing payroll and PTO for small businesses! Pros Very simple and intuitive interface. It took almost no time at all to familiarize myself with the interface after my small business switched platforms for HR (payroll, PTO requests). Email notifications are a nice perk as well. Compatibility with Outlook calendars is also excellent. Cons Having used for about 6 months now, I have little to no complaints! Review Source TK Terri K. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Gotta have Gusto" February 11, 2021 5.0 Very pleasant experience. This one is a keeper for our needs. Pros This product is so efficient and easy to use. This saves or HR department so much time as anything that the agent needs to see is right there at their fingertips. The ease of this product is phenomenal. Cons I can't really think of a single con on this one. It is functional, eay to use, and everything just flows. Review Source Heidi V. Event Coordinator Food & Beverages Used the software for: 1-2 years ### "Gusto is Great" June 11, 2021 5.0 Pros I get paid through Gusto but I love that they email me with any payment that was made as well as allow me to go online and check my paystub. There is a file that saves all the paystubs and it has helped me see if there is an error along with storing my paystubs paperless. This is a great system and user friendly which is the most important. Cons I do not have any cons to write about it just yet. Review Source WH Wayne H. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great for HR" August 5, 2019 5.0 We use Gusto for HR issues, it is very efficient when it comes to the employee's payrolls, benefits, and time deductions. Pros We love the ease of Gusto for HR resources such as payroll, benefits, and time sheets. Gusto has proven to be better than another software we had used. Gusto is cloud-based and very accessible, efficient, and convenient! It has helped our office a lot. Cons We like Gusto, we have not encountered any issues or errors. Reason for choosing Gusto Gusto offered a great price as well as awesome features! Review Source VR Verified Reviewer Social Media Manager Retail Used the software for: 6-12 months ### "Great for Payroll" November 2, 2022 5.0 My overall experience with Gusto was great- super user friendly and I never had an issue with it. I liked how easy it was to get paid through it and see the breakdown of paystub. Pros At my last company, Gusto was used to pay out all employees. It was really easy and straight forward to use, and VERY user friendly. Cons I did not have any complaints while using Gusto! Review Source VR Verified Reviewer Technical Support Specialist Information Technology and Services Used the software for: 6-12 months ### "HR Platform that works best with smaller companies" May 26, 2020 4.0 Gusto is just fine, especially if your company is of the smaller variety. If you've used Zenefits, Gusto will seem too simplistic. Pros I liked the access to payroll information, benefits, team org charts and time tools. Really easy to use and self explanatory as long as you have experience using other software. Cons The software is simple and most features Gusto offer may not work if the company doesn't use them, ie Gusto Cashout. Review Source VR Verified Reviewer Director of Product Design & Marketing Education Management Used the software for: 2+ years ### "Great resource! " August 23, 2018 5.0 Pros Super easy and quick! No paperwork needed Cons No cons--- gets the job done, very easy to use Review Source TN Thomas N. Directeur Retail Used the software for: 6-12 months ### "Site de très haute qualite" December 17, 2022 5.0 Le site est un peu lent mais sa n’empêche en rien son utilisation avec une très bonne sécurité Pros Site de très haute qualité avec beaucoup de point fort comme une visibilité claire des transactions effectuées pour avoir une vue complète sur votre activité Cons Je trouve la plateforme un peu lente par moment Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.