# Page 42 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 42 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 42 - Reviews of Gusto ## Showing most helpful reviews Showing 1026-1050 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ET Elizabeth T. CEO Consumer Services Used the software for: 1-2 years ### "Payroll Made Easy" June 29, 2021 5.0 Overall we highly recommend Gusto to everyone who is spending more than an hour or 2 per week processing payroll and the associated taxes. Pros The software has always been very easy to use, but during COVID, it was especially helpful. They quickly figured out how to manage all of the different credits etc. related to COVID and the law. We believe that we received the biggest value we could have directly related to using Gusto. We also appreciate the onboarding functionality and the birthday/anniversary reminders. Cons It is a little tricky to use if you have more than 1 pay plan. For instance, if you pay some people commission and others hourly. The surveys could be better, but it is nice to have an automated process even if it isn't ideal. We have had a couple of glitches with payroll taxes not being paid on time. Review Source MS Marie S. Admin Manager Construction Used the software for: 1-2 years ### " Administrative Review" September 13, 2021 2.0 just ok... we were disappointed in the way they handled our account Pros It gave us the opportunity to go paperless and have direct deposit Cons Customer support was seriously lacking they never returned calls and messed up payroll several times Reason for choosing Gusto my boss and accountant decided it was best... it wasn't Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) we needed more than what qb could offer Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "The All-in-One Modern Payroll Service" May 10, 2020 5.0 Gusto provides me with all the information I need around my pay and benefits. They also do a fantastic job clearly showing differences between health plans and in plain English. Their integration with other services, such as TurboTax, provides a fluid service to aid users in other products non-payroll related. Pros I enjoy that Gusto is a modern application that gives ease of access and navigation to all payroll and HR related. Cons I would like to have more stats or analytics about my work history or pay. Their homepage includes fun facts about hours worked or money gained, but I would like it to go beyond that and provide a nice visual dashboard of different metrics. Review Source VR Verified Reviewer Customer Care Specialist UK Internet Used the software for: 6-12 months ### "Payroll made easy with Gusto" July 29, 2019 4.0 Excellent software, no complaints here Pros Very user friendly, easy to navigate and use, payroll now only takes a few minutes every month! It would be impossible to find a better alternative - even the support is so helpful, everytime we reached out they were friendly and very efficient Cons I would say the only issue here is that you have to pay the same amount whether you use one or all of the features and benefits Review Source SM Shannon M. CEO Mental Health Care Used the software for: 6-12 months ### "Horrible customer service" September 24, 2021 1.0 We are switching to a new provider that actually has responsive and timely customer service. Gusto does not. Wait times are too long for busy business owners and they give you the runaround. Pros Software is somewhat easy to use. It is glitchy at time and does not save work. It is not easy to use for independent contractors Cons Nothing about the software. What bothers me most is the customer service when you need help. They take weeks to respond, do not file your taxes on time, and they do not resolve issues at all. Reason for choosing Gusto The price. But now I see if you want to pay a cheap price, you get zero customer service. I’d rather pay the higher price and get full service rather than the runaround anyway. Review Source Becka D. Founder Computer Software Used the software for: 2+ years ### "Makes payroll easy and fun" October 22, 2019 5.0 Pros Gusto makes running payroll fun, and easy. There is also the capability to pay contractors, which is invaluable to me. Cons The only negative that I can think of is that a lot of the add-ons don't work unless you get your health insurance through Gusto. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Review Source Luis C. Profesor - Investigador Human Resources Used the software for: 1-2 years ### "managing memorable experiences for employees" August 26, 2018 5.0 the possibility of managing the process of search, attraction, maintenance, retention and loyalty of the workers in an innovative and creative way that leverage the productivity, quality and competitiveness of the business in globalized markets. Pros the possibility of solving in a single application all the processes of innovative and creative management of human resources, with the purpose of attracting, retaining, developing, empowering and making people happy while working on what gives them pleasure. Cons some time is spent to locate the digital documents that you save. More training is needed for users to speed up the search of the formats faster. Review Source VR Verified Reviewer Video Specialist Motion Pictures and Film Used the software for: 6-12 months ### "Gusto is Great!" October 15, 2019 5.0 Overall, Gusto has been a great experience for me and the business. It makes payroll a million times easier to calculate. Pros Gusto is phenomenal for a small business, who can't afford to hire an accountant for payroll purposes. It allows me to track 401K, typical payroll, taxes, and vacation all in one interface. Cons I don't really have any negative ideas about Gusto. They offer a free trial, so you're not bound if you don't like it. Review Source VR Verified Reviewer Director of Events Events Services Used the software for: 6-12 months ### "Excellent solution for small-business HR (payroll, PTO)" July 18, 2019 4.0 Great solution for managing payroll and PTO for small businesses! Pros Very simple and intuitive interface. It took almost no time at all to familiarize myself with the interface after my small business switched platforms for HR (payroll, PTO requests). Email notifications are a nice perk as well. Compatibility with Outlook calendars is also excellent. Cons Having used for about 6 months now, I have little to no complaints! Review Source TK Terri K. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Gotta have Gusto" February 11, 2021 5.0 Very pleasant experience. This one is a keeper for our needs. Pros This product is so efficient and easy to use. This saves or HR department so much time as anything that the agent needs to see is right there at their fingertips. The ease of this product is phenomenal. Cons I can't really think of a single con on this one. It is functional, eay to use, and everything just flows. Review Source Heidi V. Event Coordinator Food & Beverages Used the software for: 1-2 years ### "Gusto is Great" June 11, 2021 5.0 Pros I get paid through Gusto but I love that they email me with any payment that was made as well as allow me to go online and check my paystub. There is a file that saves all the paystubs and it has helped me see if there is an error along with storing my paystubs paperless. This is a great system and user friendly which is the most important. Cons I do not have any cons to write about it just yet. Review Source WH Wayne H. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Great for HR" August 5, 2019 5.0 We use Gusto for HR issues, it is very efficient when it comes to the employee's payrolls, benefits, and time deductions. Pros We love the ease of Gusto for HR resources such as payroll, benefits, and time sheets. Gusto has proven to be better than another software we had used. Gusto is cloud-based and very accessible, efficient, and convenient! It has helped our office a lot. Cons We like Gusto, we have not encountered any issues or errors. Reason for choosing Gusto Gusto offered a great price as well as awesome features! Review Source VR Verified Reviewer Social Media Manager Retail Used the software for: 6-12 months ### "Great for Payroll" November 2, 2022 5.0 My overall experience with Gusto was great- super user friendly and I never had an issue with it. I liked how easy it was to get paid through it and see the breakdown of paystub. Pros At my last company, Gusto was used to pay out all employees. It was really easy and straight forward to use, and VERY user friendly. Cons I did not have any complaints while using Gusto! Review Source VR Verified Reviewer Technical Support Specialist Information Technology and Services Used the software for: 6-12 months ### "HR Platform that works best with smaller companies" May 26, 2020 4.0 Gusto is just fine, especially if your company is of the smaller variety. If you've used Zenefits, Gusto will seem too simplistic. Pros I liked the access to payroll information, benefits, team org charts and time tools. Really easy to use and self explanatory as long as you have experience using other software. Cons The software is simple and most features Gusto offer may not work if the company doesn't use them, ie Gusto Cashout. Review Source VR Verified Reviewer Director of Product Design & Marketing Education Management Used the software for: 2+ years ### "Great resource! " August 23, 2018 5.0 Pros Super easy and quick! No paperwork needed Cons No cons--- gets the job done, very easy to use Review Source TN Thomas N. Directeur Retail Used the software for: 6-12 months ### "Site de très haute qualite" December 17, 2022 5.0 Le site est un peu lent mais sa n’empêche en rien son utilisation avec une très bonne sécurité Pros Site de très haute qualité avec beaucoup de point fort comme une visibilité claire des transactions effectuées pour avoir une vue complète sur votre activité Cons Je trouve la plateforme un peu lente par moment Review Source VR Verified Reviewer VP Telecommunications Used the software for: 1-2 years ### "Gusto-chefs kiss" February 11, 2022 5.0 Pros Love Gusto! The easiest HR tool Ive ever used Cons I cant think of anything that is negative Review Source NP Nitin P. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "Great Payroll Management Tool" December 14, 2023 3.0 Pros Gusto collaborates with partners to provide perks like retirement plans and insurance, which is especially helpful for small businesses. Additionally, they maintain our compliance with state and federal entities regarding quarterly tax statements and paycheck withholding regulations. Cons In my opinion, the website is better to the phone app. App needs some additional featutres and bug fixes Review Source Andrea E. Brand Ambassador Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software product for payroll " October 8, 2021 5.0 It was great, I was taught how to use the software and felt really comfortable. Pros If you are looking for a platform that can handle a few of your business/ HR task than this is the way to go. Cons I did feel like the onboarding process was a bit tedious other than that I really enjoyed this platform. Review Source MP Micah P. Payroll Clerk Food & Beverages Used the software for: 6-12 months ### "Surprisingly made me look forward to doing payroll every week." October 16, 2019 5.0 This made our service industry payroll extremely easy to complete. Calculating tips and benefits was done quickly to save time! Highly recommend this software and this company! Their customer service team is also outstanding. Pros You can really tell that Gusto prides itself on its visuals and infotainment. The platform is extremely intuitive and pleasing to use, especially for those who might be new to payroll or not comfortable in the trenches of spreadsheets. Cons Gusto can be bogged down at times, I’ve had slight issues with on boarding information getting lost but customer service has always been quick to respond and assist. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Gusto Gusto was reasonably priced and the functions were perfect for our small but growing team, making hourly payroll management very simple. Review Source VR Verified Reviewer IT Analyst Entertainment Used the software for: 6-12 months ### "Great for Independent Contractors" September 12, 2018 5.0 Pros Although I only used this product as an independent contractor, setting up my account was extremely easy. I was quickly able to see all my payments provided by my employer, along with email notifications of when I should be receiving my funds. Not to mention I was easily able to obtain my proper tax forms (1099) quickly and efficiently. Although I am no longer a contractor, I am still able to see my account history and retrieve my tax forms if needed. Cons The only thing I wasn't a fan of as a recipient, I would only be able to see the number of hours I was paid, but it wasn't broken down into dates. I would only see the date that I was paid. It would be nice if it allowed my employer to include pay periods so I would know what dates these hours were being applied to. Review Source YP Yessenia P. Leasing Agent Management Consulting Used the software for: 6-12 months ### "Gusto, and my pay. " February 2, 2019 5.0 It definitely solves PTO problems. People in the company not knowing how much they have, because they don't keep track themselves. No worries Gusto does it for you. I think just having an app where you can see what is going on with your pay, break down, and vacation time is amazing. It can even show you what you would make in overtime, double-overtime ect.. Pros I truly like Gusto for a number of reasons. One would be the easily accessible W-2 from my work, that they uploaded on Gusto and gave me immediate access to it. It made it easy to send it off to my accountant to file my taxes. Second would be the breakdown of my paycheck. I can see it every week in the app, and see what I made, what is getting taken out, even how much PTO I occluded that check. Third would be the PTO request. It is super simple, I pick my dates, put on the notes why I am requesting these days off. It then sends it to my Manager, and she can approve it remotely. These are just a few of the top features I love. Cons Nothing. It is simple, easy and that's all I need. Review Source NH Nolan H. Financial Manager Computer Software Used the software for: 6-12 months ### "Very easy-to-use, simple software that does everything I really need it to. " January 16, 2018 4.0 Like I said, I'm not sure what changed, but when we first started with Gusto (mid-2017), the response rate on emails were fantastic. Now, the only time I can get a response via email is if I submit a question and end up calling multiple days later. By the time my email is responded to, I typically have the answer from some other source or from a phone call. Good software with the potential to be great. Pros \--Very easy to use overall --The dashboard is nice, especially with the notifications --Love the intertwined tax forms --Ability to customize reports --Number of different reports you can run --For the most part, support is very knowledgeable Cons The only con I really have is that Gusto used to be so good about responding to email and questions submitted online in a timely manner. Now, I feel like to get anyone to respond, I have to call which isn't a bad thing, but most of the time the person on the other end can't help me directly. They typically have to pass me off or get back to me via email which is what I would like to happen from the get-go. Review Source KJ Katie J. Tech Hospital & Health Care Used the software for: 6-12 months ### "Good for time tracking" January 31, 2022 4.0 Overall, the app is really easy to use. It would be nice to have all of the features on the app without having to go to the web version. I wish it would load a little faster too. Pros I like that there is an app for this software. It's easy to clock in and out. I also like the cute pig animations on the loading screen. Cons The app can be a little slow when booting up. Sometimes it ten seconds just to load the main screen. Also for some features you have to go to the web version instead of the app. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More features Review Source Barbara E. tutor Education Management Used the software for: Less than 6 months ### "just starting out " May 18, 2022 4.0 Pros Its very easy too set up. I really liked how its so easy to out your hours in it just tracks it for you. Cons it pays at the end of the day which sucks. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.